Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Jun 8, 2025
The vehicle transmission is slamming when the vehicle decelerates. I can feel the jerking in the vehicle. I am concerned the transmission will fail while operating the vehicle resulting in a crash. This is the second time I have had this issue. It was repaired once by the Ford dealership. The vehicle has not been inspected by anyone for this occurrence. It has in the past for the same occurren... Read more
Incident date: Feb 2, 2026
Vehicle suddenly lost heat in 30 degree weather. No warnings, check engine light, or temperature gauge indicators came on. Lucky made it to a parts store and found out I was extremely low on coolant. Bought coolant and put it in. Made it back to the house and was immediately low again. No visible leaking. Oil was completely fine (1 gallon of coolant would have have left some kind indicator). Real... Read more
Incident date: Feb 2, 2026
IIU malfunction not valid for this vin, even though it is the exact issue that every other model faced. Acura REFUSED to complete the repair without paying $3400
Incident date: Feb 2, 2026
IIU malfunction not valid for this vin, even though it is the exact issue that every other model faced. Acura REFUSED to complete the repair without paying $3400
Incident date: Apr 17, 2025
Power Back Door (PBD) will not open or close and/or stops moving while opening or closing. Problem seems to be in the motor controls of the strut assemblies on both sides of rear hatch. Vehicle is off warranty, but should be covered by Toyota due to faulty factory installed equipment... Instead, they want to charge us $1600 to repair. On the Toyota forums, many people are complaining of the same e... Read more
Incident date: Jan 27, 2026
Everytime the car warms after 10 minutes of driving depending on outside temperature, there is a loud popping noise that comes from the passenger side dash windshield area. It sounds like a rock hitting the windshield, startling everyone in the vehicle. Has been happening since new. Dealer will not address the issue.
Incident date: Dec 5, 2025
I am reporting a failure of the remedy for Recall S55 (NHTSA 16V-529). The manufacturer’s authorized repair, a software-update only, failed to correct the underlying hardware defect in the transaxle jumper harness. As a result, the wires in the harness physically melted due to the high electrical resistance as stated in the S55 recall, which caused a total loss of motive power while driving and... Read more
Incident date: Jan 31, 2026
I was driving on the highway at about 65-70 MPH and the sunroof spontaneously shattered. It sounded like an explosion. No object hit the car. We were in Nevada and the outside temp was in the mid 60s. The inside air conditioning was set at 69. We pulled over to inspect and take a picture. I have read about numerous complaints of this happening going back to the 2021 models and as recently as the 2... Read more
Incident date: Feb 12, 2026
Transmission shifting issues even with regular fluid changes. Struggles to find gear and occasional slip especially when its colder outside. Seems to be a widespread issue that needs to be addressed.
Incident date: Dec 15, 2025
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: Dec 15, 2025
Adaptive Damper System error on dashboard. Took the car to the dealer and they confirmed two issues. Codes C1646-14 and C1647-14 indicating the stroke sensor has lower limit abnormality. Dealer recommended replacing both rear shocks due to over extension. Once shocks were replaced, codes returned. During further investigation, corrosion was found in the stroke sensor wiring harness. Harness is the... Read more
Incident date: Jan 23, 2026
Rear-end collision. My Tesla impacted the rear of another vehicle at approximately 15–18 mph. No forward collision warning observed. Owner-provided data shows AEB status as SNA. Impact is such that the car is totaled.
Crash
Incident date: Mar 29, 2025
The emergency brake came on and the engine turned off on its own , may be a faulty sensor in the seat. Sensor is detecting no one is in the drivers seat, and you are sitting in it. Car put on emergency brake and shut engine off at red light, as it turned green and you move foot from brake to gas pedal, putting car at risk of collision from behind. Dealership said they can’t reproduce this and th... Read more
Incident date: Jul 7, 2025
I discovered the rear lift gate glass of my vehicle to be shattered while parked inside of my garage. There was no known external contact that impacted the glass. There is glass remaining inside of the door itself after the glass was replaced by Acura. This is an issue that is widespread on this model vehicle.
Incident date: Sep 15, 2025
The contact owns a 2022 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and then lost motive power. The message "Restart Vehicle" was displayed, but the vehicle failed to restart. The contact was able to push the vehicle into the driveway. The vehicle was diagnosed by an independent mechanic, who determined that the fuel pump module had failed and ... Read more
Incident date: Jan 5, 2026
In-Cabin Camera Unit Replacement - The in- cabin camera unit needs replacement due to a communication failure with the ICC module. Technicians confirmed proper power, ground, and CAN system continuity to the module but encountered a persistent 'ROM ID check failed' error. Replacing the unit can restore proper communication and functionality of the camera system.
Incident date: Jun 30, 2023
On 7/22/25, I started an oil consumption test. It was eventually diagnosed that it was an issue because the cylinder head was replaced 9/25/25. Then a total engine replacement 1/26/2026 and on 2/10/2026 the dipstick tube was replaced. The car has consistently had engine oil consumption and still under the manufacturer warranty. It’s a lemon
Incident date: Sep 26, 2024
While reversing out of a parking spot, I noticed my break and steering wheel felt extremely stiff. I lost control of the vehicle for a second until I instinctively pushed HARD on the break. I realized it was unsafe to continue reversing, so I switched from R (reverse) to D (drive), I let go of the break pedal slowly, but the car continued to reverse. I pushed hard on the stiff break again, and swi... Read more
Incident date: Sep 26, 2024
I’m reaching out regarding a serious vehicle incident that occurred in September 2024 involving my 2024 Acura ZDX. The vehicle i am leasing, accelerated forward into our property under circumstances that remain unclear and crashed into our garage, tearing down approximately half of the structure. During the event, the vehicle struck my girlfriend, causing her to sustain significant injuries, in... Read more
Crash
2 injured
Incident date: Sep 26, 2024
I’m reaching out regarding a serious vehicle incident that occurred in September 2024 involving my 2024 Acura ZDX. The vehicle i am leasing, accelerated forward into our property under circumstances that remain unclear and crashed into our garage, tearing down approximately half of the structure. During the event, the vehicle struck my girlfriend, causing her to sustain significant injuries, in... Read more
Crash
2 injured
Incident date: Feb 11, 2026
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a white screen while the vehicle was in reverse(R). The message "Rear-view Camera Unavailable," was displayed on the center screen. The contact state... Read more
Incident date: Oct 1, 2025
My 2018 Toyota Corolla has problems with acceleration and a very large noise in the front bar that guides the wheels. It also accelerates by itself, which is why I have had to change the brakes many times. It also shakes a lot at the bottom
Incident date: Oct 1, 2025
Two issues with this brand new Acura RDX 2025: 1) Herky/Jerking brakes. Experienced this issue weeks after purchasing. Lots of vibration when applying brakes....happens often. Took car back to Acura dealership and they said brakes working as designed. 2) Very soft /no tension in brake pedal. This issue arose within last few months. Press on brake pedal and often it goes to floor panel. Very conce... Read more
Incident date: Feb 9, 2026
The contact owns a 2021 Audi Q7. The contact stated that the rear-view mirrors on the driver's side failed to indicate when another vehicle, person, or object was nearby the vehicle. The passenger's side rear-view mirror's audible alarm occasionally erroneously alerted the driver that there was a vehicle, a person, or an object nearby the vehicle. The infotainment screen occasionally blacked out, ... Read more
Incident date: Feb 1, 2026
The contact owns a 2018 Honda Accord. The contact stated that one of the tires was punctured by a nail, and after the tire was replaced, the check engine warning light and other unknown warning lights illuminated. The vehicle was taken to an Auto Zone, where it was diagnosed, and determined that there was a misfire in cylinder #2. The vehicle was then taken to a certified mechanic who replaced the... Read more
Incident date: Feb 10, 2026
The passenger side seat heat was on and burnt the leather of passenger side seat.
Incident date: Feb 10, 2026
My rear windshield shattered during the winter. There was no signs of any damage beforehand. There was broken glass everywhere and I could’ve seriously cut myself or anyone back there could’ve been hurt by the pieces of broken glass. I had to file a police report for my insurance. Many car dealerships are refusing to fix! There’s too many reports of this happening!
Incident date: Feb 9, 2026
The contact owns a 2021 Chevrolet Silverado 1500. While driving approximately 30 MPH, the contact heard an object being dragged underneath the vehicle. There were no warning lights illuminated. The contact pulled over and heard an abnormal clicking sound coming from the vehicle before the vehicle stalled. The contact was unable to restart the vehicle, and the vehicle was towed to an independent me... Read more
Incident date: Feb 9, 2026
- Rear window shattered without impact or any signs of stress. - Safety at risk if driving and breakage occurs. In this case I was away from the parked vehicle when the shattering occurred. - There are quite a few reports of this issue online in Facebook Acura owner groups and in published news stories such as this: [XXX] - In my case, it was inspected by the repair company and confirmed to be ... Read more
Incident date: Dec 8, 2025
In Michigan- stopped for lunch - used remote start as always when it’s cold. Came out and got back on the road and about ten minutes later a loud bang and the back window shattered. A quick google said it’s a known problem on this model with the power sliding window due to the rear defrost and there’s a recall for Canada and 10 us states but Illinois isn’t covered. Hard to understand wh... Read more
Incident date: Dec 8, 2025
The contact owns a 2022 Acura MDX. The contact stated that while driving at approximately 2 MPH and depressing the brake pedal, the brakes became stuck or jammed. Later, while driving at approximately 15 MPH, the contact again depressed the brake pedal; however, the brakes failed to respond, remained stuck, and failed to stop the vehicle in an intersection, causing the contact to steer to the righ... Read more
Crash
1 injured
Incident date: Oct 6, 2025
Abs hcu/ module malfunctions. Has been for 1.5 - 2 years now. Waiting on recall to be complete for a long time. Scared to drive truc long distances but still have to pay for it.
Incident date: Oct 6, 2025
Warning lights for Electric Parking Brake Problem and Emissions System Problem simultaneously occurring with no definitive solution. Codes can be cleared by disconnecting battery and reconnecting but warning lights eventually come back on sometimes in a matter or days, weeks or month. There are no other issues that coincide with these warning lights coming on.
Incident date: Oct 6, 2025
Warning lights for Electric Parking Brake Problem and Emissions System Problem simultaneously occurring with no definitive solution. Codes can be cleared by disconnecting battery and reconnecting but warning lights eventually come back on sometimes in a matter or days, weeks or month. There are no other issues that coincide with these warning lights coming on.
Incident date: Feb 5, 2026
I was attempting to drive my Frontier on Christmas day 2025 when several lights appeared on the dash. I also noticed my speedometer no longer functioned. I returned home immediately. Two days later, I took it in to a local repair shop and they told me the malfunction code was for ABS and I had to take it to the dealership. Within a week, I took it to the dealership and they confirmed the malfuncti... Read more
Incident date: Feb 7, 2026
I own a 2016 Acura ILX and recently discovered multiple federally mandated safety recalls affecting my vehicle, including a brake master cylinder recall, fuel pump recall, driveshaft separation recall, and Takata airbag recall. I have owned this vehicle for over seven years and was never notified by mail or otherwise at my correct address that these safety recalls existed. One recall is currently ... Read more
Incident date: Feb 7, 2026
I own a 2016 Acura ILX and recently discovered multiple federally mandated safety recalls affecting my vehicle, including a brake master cylinder recall, fuel pump recall, driveshaft separation recall, and Takata airbag recall. I have owned this vehicle for over seven years and was never notified by mail or otherwise at my correct address that these safety recalls existed. One recall is currently ... Read more
Incident date: Feb 7, 2026
Using the cruise control with or without hands free on it keeps warning to put your hands on the wheel but your hands are on the wheel so it turns everything off Took to dealer said everything is to spec It happens every minute and a half you have to shake wheel for it to register your hands are on wheel Had dealer ride with me to see problem he's is the one who timed it Only happens when d... Read more
Incident date: Feb 6, 2026
Hard clunks when shifting Hesitation or delay when accelerating RPM flares between gears Jerking when slowing down or taking off Slipping or feeling like the truck goes into neutral Shuddering
Incident date: Nov 16, 2025
Subject: Safety Concern – Vehicle Shuts Down While Driving / Request for Replacement Despite multiple warranty repair attempts, my 2025 Ram 2500 continues to experience unresolved electrical failures. In addition to the previously documented issues, the vehicle shuts down while driving, forcing me to immediately pull over, place the vehicle in park, and restart the engine in order to continue d... Read more
Incident date: Nov 17, 2025
The brake booster suddenly fails at 54k mile. Brake responds slower and need to push the brake pedal all the way It seems a lot of 2010-2015 Prius are facing this problem ABS light, skid light, and brake light was on when it happened, first appeared on Feb 6, 2026 Have to replace brake boost for ~$1500
Incident date: Jun 15, 2025
Vehicle unresponsive after sitting idol at traffic light. When trying to accelerate, no power. Vehicle was still running, but unable to accelerate. Finally able to accelerate after RPMs up to nearly 3000 rpms, and slow to respond and accelerate. Engine warning code on dashboard soon after. Error code is P0751, shift solenoid A performance stuck or off. Similar issue when under warranty in 2022 wi... Read more
Incident date: Sep 1, 2025
The shift-to-park sensor in my 2019 Chevy Blazer RS is malfunctioning. After shifting into park, the vehicle does not detect that it is in park and displays a “Shift to Park” message. The issue is/has been ongoing and now it is almost impossible to bypass with wiggling the shifter. Safety Risk: The vehicle cannot be fully shut off or locked, increasing the risk of battery drain or unintended m... Read more
Incident date: Sep 1, 2025
I was driving on a normal sunny day when every light on my dashboard came on. I initially panicked thinking my car was going to shutoff while I was driving it. This is in conjunction with the car stalling out when the auto shutoff feature malfunctions. After researching the issue, I realized the safety camera was no longer working and a major concern. A malfunctioning front camera can prevent the ... Read more
Incident date: Sep 1, 2025
I was driving on a normal sunny day when every light on my dashboard came on. I initially panicked thinking my car was going to shutoff while I was driving it. This is in conjunction with the car stalling out when the auto shutoff feature malfunctions. After researching the issue, I realized the safety camera was no longer working and a major concern. A malfunctioning front camera can prevent the ... Read more
Incident date: Feb 8, 2026
The steering has been sticking causing oversteering at different speeds. This has been getting progressively worse as time has gone on. This is a serious issue as the oversteering to get the car back in a lane is going to cause a serious accident especially at higher rates of speed on the interstates.
Incident date: Jan 2, 2026
My husband and I originally bought our White 2017 Kia Sedona LX on 9/12/18 from Hertz automotive sales. Since that time we had had no engine issues. We maintained our brakes, and standard upkeeps on the car. Eight years in and still our car had given us no issues. Our most recent oil change was on 9/13/25 and it was inspected during that oil change and no issues were noted. The car had since... Read more
Incident date: Jan 20, 2026
There were several instances where my vehicle either accelerated or decelerated while I was driving. I first noticed the issue about a week after I purchased the car in May 2022. I took it back to Acura of Brookfield, and they said they couldn’t replicate the issue. I also took my car to Acura of Brookfield in September 2023 for the same jerking issue. They charged me for an update, but the iss... Read more
Incident date: Jan 20, 2026
Seatbelt sensors for the passenger second row dinging off and on when seatbelt is buckled. Also the light coming on that says emergency brake unavailable.
Incident date: Feb 6, 2026
The vehicle has consumed the oil and no light came on. I drove and i checked when the running engine start doing a dry noise and loose the power. The stick was completely dry, i filled with 2 litters and now the stick show in the half. My vehicle has 60k miles and tomorrow will check on the servis. It is unacceptable first how the vehicle consumed the oil and the second the system didn't notify r... Read more