Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: May 28, 2026
The contact owns a 2016 Ford Escape. The contact stated Instrument display went out. warnings are being indicated but not able to see the warning as well as mileage due to the instrument panel being blank. The dealer was contact; however the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 138,000.
Incident date: Jan 1, 2025
Our 2024 Rivian came to a stop at a light with three cars in front of it. We have the video from a home on the street. ABout 12-15 feet behind the next car. Rivian comes to a complete stop. Sits about 5 seconds. Then car surges forward to rear end the car in front. that car hits another car and another car. THe rivian only makes direct contact to the car in front then hits aa parked car nex... Read more
Incident date: Apr 16, 2025
The contact owned a 2014 Lincoln MKZ. The contact stated that while idle at a stop sign, a nearby aggressive driver had lost control attempting to pass another nearby vehicle; however, lost control and T-boned the front Driver-side door. No warning lights illuminated. In addition, the contact stated that the impact of the crash was approximately 40 MPH; however, the air bags did not deploy, but ha... Read more
Crash
1 injured
Incident date: Apr 16, 2025
My daughter reported an incident that occurred on XXX while driving this vehicle. As she drove, it slammed on the brakes (without any input from her) causing her to skid. The vehicle brought itself to a stop and the engine turned off. She reported that there were no vehicles or other object close to the front of her vehicle. The incident did not cause a crash or cause anyone to be injured. It was,... Read more
Incident date: Apr 29, 2026
A failed front differential on my 2021 BMW X7 M50i, which currently has approximately 59,000 miles. BMW of Wesley Chapel has diagnosed the front differential as failed and provided an estimated repair cost of approximately $11,500. The Service Manager Stevon Budhu has also submitted a goodwill request on our behalf to BMW I have two young daughters whom I transport daily, and safety is a key re... Read more
Incident date: May 27, 2026
Complete and total failure of the telematics module resulting in loss of self driving, onstar, WiFi, gps, and all connected services. Severe battery drain due to module forcing the vehicle to completely shut down while driving, resulting in loss of power steering and brakes.
Incident date: May 25, 2026
Engine temp gauge stops working causing the air to stop working and the cooling fan to rev to highest rpm. Also a warning that the steering assist is reduced. Eng check light comes on with a code P0208. This a known problem with an extended service # (N242484760) but only if your vin is listed. All vehicles with this problem should be covered
Incident date: Mar 23, 2026
On May 26, 2026 I was driving on the highway at around 50mph and the vehicle swerved to the right on its own causing me to swerve back and forth between two lanes for about 10 seconds. The wheel moved on its own causing me to use force to try to get the car back in control. Thankfully no one was next to me but if that had not been the case, it would have a caused a serious and life threatening acc... Read more
Incident date: Mar 23, 2026
On May 26, 2026 I was driving on the highway at around 50mph and the vehicle swerved to the right on its own causing me to swerve back and forth between two lanes for about 10 seconds. The wheel moved on its own causing me to use force to try to get the car back in control. Thankfully no one was next to me but if that had not been the case, it would have a caused a serious and life threatening acc... Read more
Incident date: Mar 23, 2026
2023 Ford Escape with approximately 80,000 miles. While traveling home, vehicle started shifting violently making loud bang. Lost acceleration while traveling on a two-way roadway with no shoulder. Vehicle would shift violently and allow acceleration momentarily and then would again lose acceleration. Just prior to reaching a pull off area in a safe place, the vehicle shifted violently one last ti... Read more
Incident date: May 22, 2026
2022 Tiguan overhead consule just fell down hanging by wires. No glasses compartment so not sure what would cause the stress on it due to usage. Dealer said 2020 models had issue and have an extended warranty. The 2022 does not have any recall. Seems like design flaw VW should correct as issue comes up. If I was driving at the time. it would have hit me or passenger in the head. This is a safet... Read more
Incident date: May 22, 2026
2022 Tiguan overhead consule just fell down hanging by wires. No glasses compartment so not sure what would cause the stress on it due to usage. Dealer said 2020 models had issue and have an extended warranty. The 2022 does not have any recall. Seems like design flaw VW should correct as issue comes up. If I was driving at the time. it would have hit me or passenger in the head. This is a safet... Read more
Incident date: May 24, 2026
Ford dealership in Ferndale,MI told me I needed a new engine February 2025 which was covered under warranty. they told me they had to replace my engine. I serviced car at same dealership for numerous oils changes engine light was in but they told me that it was codes for something else that they reported on my papers. My Vehicle started running hard in January 2026 asked them about why it was run... Read more
Incident date: May 21, 2026
My 2016 Honda Civic's rack and pinion needs to be replaced due to sticky, stiff steering, and dead spots when turning. The vehicle has not been any accidents and has been regularly maintained and I only have 67,000 miles on it. I searched the internet and see that it is a common problem with Honda Civics. The repair is $4,000 to fix. Replacing a rack and pinion is not a normal wear and tear type... Read more
Incident date: Feb 19, 2026
At times, the steering wheel becomes hard to turn exactly like changing lanes when the lane assist is on. This occurs when lane assist is off!
Incident date: May 24, 2026
The jeep was parked in our garage. When returning to the garage the right rear coil spring was laying on the garage floor. The jeep is stock. There was no accident or pothole event. The spring or mount broke or failed unexpectedly while the jeep was parked in our garage.
Incident date: May 25, 2026
A battery recall was placed on the vehicle on February 18, 2026. However, the battery fire risk existed before this date. According to Volvo's instructions, I can only charge to 70 percent. We are also instructed to only charge when the vehicle can be monitored. Because of my business and need to have a vehicle ready to go at all times, I have to charge overnight. It is my only vehicle. I t... Read more
Incident date: Mar 1, 2026
***SAFETY/DANGER*** On April 12th at around 5:30 p.m. my family of five, to include three minor children were returning home from visiting family which live about an hour and a half away and as we're traveling on the freeway at highway speeds, in traffic, our new Tahoe unexpectedly and without warning went into reduced power mode and cut speed down to approximately 35 MPH in active traffic, which... Read more
Incident date: May 8, 2026
updated software. The vehicle stated that while driving, there was a vehicle in from, the vehicle was slowing down, the contacts vehicle unexpectedly stopped with causing the collision alert to prematurely activate and the vehicle behind rear ended. The incident occurred in bumper to bumper traffic. The bumper, trunk door broke and glass of back windshield was completely shattered due to the ... Read more
Crash
Incident date: May 8, 2026
Something needs to be done because Toyota is stalling on sending out a critical safety component that has been recalled in thousands of vehicles. It is the HV floor wire connector, when the corrosion is beyond repair, the parts have been back ordered for months. Toyota and dealerships are not approving loaner vehicles. This is a serious safety issue because: If the wire corrodes or shorts out, the... Read more
ACURA
MDX TYPE S
(2022) - SUSPENSION
May 22, 2026
Incident date: Dec 19, 2025
6 MONTHS AGO I WAS DRIVING MY JEEP HOME AND MY SERVICE 4 WHEEL DRIVE LIGHT CAME ON. THE JEEP WAS RUNNING ROUGH BUT MADE IT HOME. HAD JEEP DEALER DO DIAGNOSIC AND IT SAID IT NEEDED TRANSFER CASE HE SAID THE PART WAS APPROXIMATELY $1600 BUT WOULD CONSIDERABLY MORE WITH LABOR. I CONSULTED MY WARRANTY COMPANY AND THEY REFUSED TO FIX IT THEY SAID ITVWAS A BAD PART BEFORE TJE WARRANTY WAS PURCHASED. (EN... Read more
Incident date: May 18, 2026
Just purchased a used 2025 RS EV on 5/2/2026. When I got home I found out the Google maps and on star app wasn't working. Called on star and they can't connect to the car and that the telematics module is probably bad. Checked my Chevrolet app and it reports that it hasn't connected to the car for over 6 months. Now waiting for replacement part going 3 weeks now. A little pissed off that dealer di... Read more
Incident date: May 14, 2026
The contact owns a 2026 Ram 2500. The contact stated he is experiencing issues with electrical on his trailer when connecting to the vehicle, stated his blinkers or lights are not operating. The contact stated, he had took his vehicle in for NHTSA Campaign Number: (26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM), The repair was done. The repair was completed by the dealer. However, the contact st... Read more
Incident date: May 14, 2026
The contact owns a 2026 Ram 2500. The contact stated he is experiencing issues with electrical on his trailer when connecting to the vehicle, stated his blinkers or lights are not operating. The contact stated, he had took his vehicle in for NHTSA Campaign Number: (26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM), The repair was done. The repair was completed by the dealer. However, the contact st... Read more
Incident date: May 14, 2026
I have tried to have my recall (Manufacturer Recall Number860 NHTSA Recall Number00V-105) addressed but have been sent back and forth between the dealer, the manufacturer, and NHTSA. I otherwise cannot register my vehicle here in California.
Incident date: Jan 15, 2026
On the highway, not reaching speed at expected RPM, try increasing power and RPM stops climbing at 3500, and speed decreases suddenly, car starts bucking, check engine light flashing. I pull over, stop, and keep going after several minutes idling with no apparent issue continuing. I take the car to get a computer check of the engine light code, P0420 for catalytic converter efficiency. Take car to... Read more
Incident date: May 20, 2026
Sticky steering. Steering wheel locks up driving straight or in turns.
Incident date: May 6, 2026
The steering system failed while driving down the highway on two different ocassions. I got a warning message saying the driver att warning sys had malfunctioned (it wasn't on a the time) then after that message disappeared, I had a red light in the "steering column" symbol in the dash. The steering lost all power and it was really hard to drive the car as it felt like a car with no power steering... Read more
Incident date: May 12, 2026
Incident: Frontal collision with a boulder at 30 MPH. 1. Component/System failure & Inspection Availability The primary failure was the Supplemental Restraint System (SRS); the driver’s frontal airbag failed to deploy during a high-energy frontal impact. Additionally, Advanced Driver Assistance Systems (ADAS)—specifically Forward Collision Warning (FCW) and Lane Departure Warning (LDW)—faile... Read more
Crash
Incident date: Apr 9, 2026
Bought a used 2019 Ford Edge, and transmission had issues within 2weeks of minimal operation!! Transmission slippage, does not go into gear or has a long pause going into gear (even right from park). VERY HARD shifts in lower gears upon upshift AND downshift. Also, gets worse the longer you drive it. It jerks, bucks, lurches, snaps your neck forward or backward, or does not go at all!! After this ... Read more
Incident date: Mar 1, 2026
Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: 1) Sudden loss of propulsion at highway speeds, with inability to accelerate despite throttle input. Regained propulsion only after shifting from Drive → Neutral → Drive. Repeated occurrences. Prior dealership complaint before recall awareness. 2) Unresolved drivability issues after tran... Read more
Incident date: Jan 17, 2026
The contact owns a 2024 Toyota Sienna. The contact stated that while approaching a stop light and pressing the brake pedal the vehicle crashed into the rear of a second vehicle. During the crash the collision avoidance system did not activate and no air bags had deployed. No injuries were reported. A police report was taken at the scene.. The failure mileage was 25,000.
Crash
Incident date: May 19, 2026
On [XXX] ~[XXX] PM, at highway speed on [XXX] eastbound near Frisco, CO (a mountain interstate), returning to Denver from Salt Lake City, my 2021 Subaru Crosstrek suddenly and without warning dropped into reduced-power limp mode and began lurching and shaking while the engine kept running. I lost the ability to accelerate or maintain speed. At the same moment the check engine light came on and mul... Read more
Incident date: May 6, 2026
The steering system failed while driving down the highway on two different ocassions. I got a warning message saying the driver att warning sys had malfunctioned (it wasn't on a the time) then after that message disappeared, I had a red light in the "steering column" symbol in the dash. The steering lost all power and it was really hard to drive the car as it felt like a car with no power steering... Read more
Incident date: Jan 17, 2026
Driving east bound hwy 410 about 35mph and slowing due to red light. I heard a very loud popping sound. I thought it was my water bottle I left in the console, but the noise did not come from there. Came to a stop and heard what sounded like ice cracking, I glanced in the back and could see the window on passenger side in very back was shattered . When light turned green I pulled into Target parki... Read more
Incident date: Apr 1, 2024
There was a loud noise from under the car, and the car suddenly started to experience wheel spin. It's AWD and should not be spinning the tires. Suddenly losing AWD is dangerous when you expect the car to perform like an AWD car. Dealership said the transmission spline is stripped and needs replaced under warranty. Car has currently been at the dealership for 50 days. There is no known ETA on... Read more
Incident date: Apr 1, 2024
The contact owns a 2008 Pontiac G8. The contact stated that while driving approximately 80 mph the cruise disconnected had erroneously deactivated and the brake lights had remained illuminated . The contact replaced brake sensors, emergency brake sensors and ABS Module but the failure continued to occur. The local dealer was notified of the failure but no assistance was offered. The manufacturer w... Read more
Incident date: Apr 1, 2024
The contact owns a 2008 Pontiac G8. The contact stated that while driving approximately 80 mph the cruise disconnected had erroneously deactivated and the brake lights had remained illuminated . The contact replaced brake sensors, emergency brake sensors and ABS Module but the failure continued to occur. The local dealer was notified of the failure but no assistance was offered. The manufacturer w... Read more
ACURA
MDX TYPE S
(2023) - EXTERIOR LIGHTING
May 19, 2026
Incident date: Mar 28, 2026
The contact owns a 2022 Jeep Cherokee. The contact stated that the right turn signal fails to remain engaged intermittently. The failure had become more frequent as time progressed. The vehicle was taken to the dealer for another matter, and the owner was also informed about the failure. The dealer confirmed there was no recall attached. The vehicle was not repaired. The contact 24V239000 (EXTERIO... Read more
Incident date: May 4, 2026
I am submitting a safety complaint regarding my 2020 Mercedes-Benz GLE 350 due to what appears to be a significant air conditioning refrigerant leak. The vehicle rapidly loses refrigerant shortly after being recharged. When the system is operating, a loud seeping/hissing sound can be heard from the HVAC system area, followed by complete loss of cold air within a very short period of time. This is... Read more
Incident date: May 16, 2026
The sun visor on the driver's side of my CRV is broken & will not completely stay up. The visor stays about 2" down from the top, making it not only a nuisance, but a huge safety concern in the event of an accident as it would impact the driver's head. The when brought down, it will not stay in place, either. This is a KNOWN issue with Honda CR-V & the dealer is unwilling to address it without sig... Read more
Incident date: May 7, 2026
I received the first recall notice for this defect from Ford Motor Co. in February 2024 and took the vehicle to Sheehy Ford in Ashland, Virginia on August 7, 2025. Sheehy Ford did the required inspection and confirmed that the vehicle had defective windshield rubber molding. The inspection required that the plastic body molding on both sides of the windshield be removed, which rendered them unusab... Read more
Incident date: Dec 1, 2025
The contact owns a 2025 Hyundai Tuscon. The contact stated that while driving at various speeds the vehicle had erroneously stopped in the middle of the road. The contact indicated that the failure had occurred at highway speeds and while driving in a residential neighborhood. The contact indicated that the failure had occurred on multiple occasion in which a Tractor Trail nearly collided into th... Read more
Incident date: Dec 1, 2025
Brake pedal is going all the way to the floor the car barely stops. The ABS and brake lights show up on the dashboard and won't go away; when I used a diagnostic scanner to find the problem, three malfunction codes involving the brake system showed up. This has been going on for five days now, and I am going to take it to the manufacturer for further inspection.
Incident date: May 18, 2026
There is an open safety recall for the replacement of the HCU for my model year truck. I have been in direct contact with a few different dealerships near me to try to get this part replaced since it disables ABS on my truck and I am told they do not have parts for this recall. I received the recall November of 2024. It has now been 18+ months waiting to get the truck repaired. At this point it is... Read more
Incident date: May 4, 2026
The starter in my 2022 BMW M340I sedan was faulty after 54,000 miles. It began to take two attempts to start the vehicle each time and was at risk of not starting. The first attempt all electrical components would turn on but the ignition was unable to start the engine. Then the second attempt was generally successful. I took it to the dealer and had to replace my starter to return the vehicle to ... Read more
Incident date: May 18, 2026
Coolentnos leaking into plug cylinder 2, not getting into oil yet, but burning white sweet smelling smoke mostly at start-up. Had lead mechanic at Valenti SAAB Volvo, check things out, head gasket seems fine, told me that this particular engine was know for a class action suit for engine coolent Intrusion. Said to file with you immediately
Incident date: May 5, 2026
The car overheated due to coolant leaking. Found out vehicle has a coolant intrusion requiring a new engine now.
Incident date: May 17, 2026
As I would be driving down the road, most of the time when getting up to speeds of either 25-30mph or 55-60mph is when the dash board lights up check BSD detection system failure, then it will rev out rpm’s to 5,000-6,000 then lose power to accelerator. I also notice on the dash board where the panel for your selected gear displays is blank and doesn’t show whether you are in park,drive neutra... Read more
Incident date: Apr 3, 2026
The headlights and interior lighting flickers when turned on. The vehicle often will not start, but once hooked up to a jumper pack starts immediately despite the batteries being inspected previously and being okay. The start/stop function doesn't always work, and the engine stalls while driving, causing a massive safety issue.