Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 17,413 complaints for ACURA
Incident date: Oct 5, 2022
The car accelerated rapidly when I came to a stop. When I brought it to, the dealership they found 3 problems with the transmission. First, the transmission had overheated, there were problems in the clutch assembly, and I don't know the third.
Crash
Incident date: Oct 7, 2022
2021 Acura Rdx Sh-awd purchased brand new. Rear brakes squeak very bad. Have taken car back to the dealer and contacted Acura several times, but still have yet to receive any resolve/resolution. Brakes started squeaking very loud when car was moving @ low speeds. & when vehicle was coming to a stop. Brakes started squeaking when the car was only a few weeks old and continue to presently sque... Read more
Incident date: Aug 1, 2022
The contact owns a 2018 Acura MDX. The contact stated while driving at an undisclosed speed, the vehicle stalled. Additionally, the contact was unable to shift into park (P) or into neutral (N) as the gear shifter became stuck into drive (D) position. The contact stated as he turned off and restarted the vehicle several times, the gear shifter responded as needed. Several unknown warning lights we... Read more
Incident date: Aug 1, 2022
The contact owns a 2018 Acura MDX. The contact stated while driving at an undisclosed speed, the vehicle stalled. Additionally, the contact was unable to shift into park (P) or into neutral (N) as the gear shifter became stuck into drive (D) position. The contact stated as he turned off and restarted the vehicle several times, the gear shifter responded as needed. Several unknown warning lights we... Read more
Incident date: Nov 30, 2017
Purchased vehicle around 9/2017 and noted low headlights were not bright. I used high beam more than with other vehicles I have driven. I requested the Acura Service Dept to look at them and they changed the bulbs out. This did not help. I was still using my high beams. I requested again for them to look at the lights and Acura told me I would have to replace. I have been driving with high bea... Read more
Incident date: Oct 10, 2022
As I was driving on 278 headed south traveling at approximately 65mph, the radio shut off as well as the car. There was a warning light that said "Check emission" The ABS light would come on as well I had to try to get the car into the far right lane and restarted the car. I was able to restart the car and made it home with the car periodically completely shutting off. As I was driving the radio ... Read more
Incident date: Oct 10, 2022
As I was driving on 278 headed south traveling at approximately 65mph, the radio shut off as well as the car. There was a warning light that said "Check emission" The ABS light would come on as well I had to try to get the car into the far right lane and restarted the car. I was able to restart the car and made it home with the car periodically completely shutting off. As I was driving the radio ... Read more
Incident date: Oct 3, 2022
There is a known issue of Certain Acura MDX models having a "judder" (i.e. bouncing rev counter) at certain speeds. This causes the torque converter to not lockup and continue to find the right gear, per se. This is a known issue and Acura has a TSB (16-062) for this: https://www.tsbsearch.com/Acura/16-062 The issue is, even though, unaddressed in a timely manner and continual use of the vehic... Read more
Incident date: Oct 3, 2022
There is a known issue of Certain Acura MDX models having a "judder" (i.e. bouncing rev counter) at certain speeds. This causes the torque converter to not lockup and continue to find the right gear, per se. This is a known issue and Acura has a TSB (16-062) for this: https://www.tsbsearch.com/Acura/16-062 The issue is, even though, unaddressed in a timely manner and continual use of the vehic... Read more
Incident date: Sep 2, 2022
Noticed loss of power, car would randomly go into limp mode while driving, I’d have to pull off to the side and restart the vehicle. Sometimes would hesitate or jerk.(this happened on the free way since I’m frequently on them) driveshaft feels likes it’s not performing 100%
Incident date: Sep 2, 2022
Noticed loss of power, car would randomly go into limp mode while driving, I’d have to pull off to the side and restart the vehicle. Sometimes would hesitate or jerk.(this happened on the free way since I’m frequently on them) driveshaft feels likes it’s not performing 100%
Incident date: Sep 2, 2022
Noticed loss of power, car would randomly go into limp mode while driving, I’d have to pull off to the side and restart the vehicle. Sometimes would hesitate or jerk.(this happened on the free way since I’m frequently on them) driveshaft feels likes it’s not performing 100%
Incident date: Oct 1, 2020
The contact owns a 2019 Acura MDX. The contact stated that he recurringly experienced failures with the instrument panel brightness being dimmed and then not displaying properly as needed. The contact turned off and restarted the vehicle and the instrument panel operated as designed. No warning lights were illuminated. The vehicle was taken twice to a local dealer; however, the failure was not dup... Read more
Incident date: Oct 1, 2020
The contact owns a 2019 Acura MDX. The contact stated that he recurringly experienced failures with the instrument panel brightness being dimmed and then not displaying properly as needed. The contact turned off and restarted the vehicle and the instrument panel operated as designed. No warning lights were illuminated. The vehicle was taken twice to a local dealer; however, the failure was not dup... Read more
Incident date: Sep 19, 2022
The contact owns a 2004 Acura TL. The contact stated while driving at 60 MPH with her mother in the front passenger’s side seat, her mother informed her that the vehicle was bouncing. The vehicle was taken to an independent mechanic where the front lower control arms, shocks, and bushings were replaced; however, the contact stated while driving at an undisclosed speed, the driver's side of the v... Read more
Incident date: Jul 24, 2022
On July 24, 2022, while driving from Champaign-Urbana, Illinois back to our home in Lisle, IL, in a heavy rainstorm, our RDX suddenly started flashing the engine light and lost power on Interstate 57. We were fortunate to be able to maneuver it to the side of the road, and off the nearby ramp at Bradley, IL. We ‘googled’ the circumstances on our iphone, to learn that this is considered a seri... Read more
Incident date: Jul 24, 2022
On July 24, 2022, while driving from Champaign-Urbana, Illinois back to our home in Lisle, IL, in a heavy rainstorm, our RDX suddenly started flashing the engine light and lost power on Interstate 57. We were fortunate to be able to maneuver it to the side of the road, and off the nearby ramp at Bradley, IL. We ‘googled’ the circumstances on our iphone, to learn that this is considered a seri... Read more
Incident date: Jul 24, 2022
On July 24, 2022, while driving from Champaign-Urbana, Illinois back to our home in Lisle, IL, in a heavy rainstorm, our RDX suddenly started flashing the engine light and lost power on Interstate 57. We were fortunate to be able to maneuver it to the side of the road, and off the nearby ramp at Bradley, IL. We ‘googled’ the circumstances on our iphone, to learn that this is considered a seri... Read more
Incident date: Aug 30, 2022
Low beam headlights are very dim and present a hazard when driving at night due to limited visibility. The halogen projector lens inside the headlight assembly appears to have haze built up and the reflector bowl may be compromised by build up or heat damage. The faulty design and inability to clean the projector lens or refresh the reflector bowl may necessitate replacement of the entire headligh... Read more
Incident date: Sep 28, 2022
This car burns oil at an insane rate. I have to go to Jiffy Lube after only 1500 miles, and they are in shock when they top me off each time. Two of the employees have said that my engine is at trial of exploding because this car burns through oil so fast. Your website says that there is no recall, but there actually WAS a recall for this car, but I was NEVER NOTIFIED about this dangerous issue. A... Read more
Incident date: Sep 3, 2022
The engine idle stop function is unreliable and often fails to restart the engine when the brake pedal is released. The vehicle will, suddenly and without notice, become inoperable and undrivable wherever it rests, whether at a red light or stop sign, in the middle of an intersection while making a left-hand turn, or on an entrance ramp to a highway, causing a dangerous situation for myself and ot... Read more
Incident date: Sep 3, 2022
The engine idle stop function is unreliable and often fails to restart the engine when the brake pedal is released. The vehicle will, suddenly and without notice, become inoperable and undrivable wherever it rests, whether at a red light or stop sign, in the middle of an intersection while making a left-hand turn, or on an entrance ramp to a highway, causing a dangerous situation for myself and ot... Read more
Incident date: Jun 3, 2022
The contact owns a 2000 Acura RL. The contact stated that upon starting the vehicle, the ABS warning light, and the vehicle stability assist (VSA) system warning light were illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The vehicle was taken to the dealer where it was diagnosed that the ABS module needed to be replaced; however, the part had ... Read more
Incident date: Jun 3, 2022
The contact owns a 2000 Acura RL. The contact stated that upon starting the vehicle, the ABS warning light, and the vehicle stability assist (VSA) system warning light were illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The vehicle was taken to the dealer where it was diagnosed that the ABS module needed to be replaced; however, the part had ... Read more
Incident date: Oct 1, 2019
FOR MANY YEARS NOW I HAVE WONDERED WHY MY HEADLIGHTS WERE DANGEROUSLY DIM TO THE POINT THE LIGHTS WOULD ONLY LIGHT UP ABOUT 15-20 FEET AHEAD. WHILE DRIVING AT NIGHT IN THE RAIN IS ALMOST IMPOSSIBLE. THERE ARE MANY WRITE UPS ABOUT THIS ISSUE FROM MANY OTHERS. THEY ALSO CLAIM TO HAVE THIS CORRECTED YOU NEED TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY COSTING OVER $2000 FROM THE DEALER OR LESS THAN $100... Read more
Incident date: Aug 16, 2022
Visa transmission light engine light the car jerks when driving. Puts itself in neutral
Incident date: Aug 16, 2022
Visa transmission light engine light the car jerks when driving. Puts itself in neutral
Incident date: Aug 16, 2022
Visa transmission light engine light the car jerks when driving. Puts itself in neutral
Incident date: Sep 26, 2022
Problem started 1 month ago. As I approached the round about I am at very slow speed,and for no action on my part, my MDX accelerates! Fortunately it has only happened as my vehicle is coasting or I am applying the break slowly. This is happening more and more. It has over 20K miles on it.
Incident date: Sep 30, 2022
Every day I. The morning, the car would not start even though the battery is new and the car is driven everyday and mechanics can not find the problem and it passes all tests when checked for problems.
Incident date: Sep 30, 2022
Every day I. The morning, the car would not start even though the battery is new and the car is driven everyday and mechanics can not find the problem and it passes all tests when checked for problems.
Incident date: Sep 22, 2022
My 2017 Acura MDX has many issues with both the transmission and electrical. It has an issue shifting between gears, makes a loud sound like metal on wash board, then loses power for 3-5 seconds. I went to put the car in drive and it would not go in drive recently. I've now had to replace the transmission at 79,006 miles. The electrical system lights up when driving telling me my electronic pa... Read more
Incident date: Sep 22, 2022
My 2017 Acura MDX has many issues with both the transmission and electrical. It has an issue shifting between gears, makes a loud sound like metal on wash board, then loses power for 3-5 seconds. I went to put the car in drive and it would not go in drive recently. I've now had to replace the transmission at 79,006 miles. The electrical system lights up when driving telling me my electronic pa... Read more
Incident date: Sep 22, 2022
My 2017 Acura MDX has many issues with both the transmission and electrical. It has an issue shifting between gears, makes a loud sound like metal on wash board, then loses power for 3-5 seconds. I went to put the car in drive and it would not go in drive recently. I've now had to replace the transmission at 79,006 miles. The electrical system lights up when driving telling me my electronic pa... Read more
Incident date: Sep 27, 2022
While driving, the car slips into manual gear shift and is slow to accelerate and it will have a hard shift of gears from 20 - 60 mph. The emissions check and transmission indicator lights are on. I can not drive the car safely because of the jerks of gear shifts or the slow acceleration when driving on roads and highways. The car is being inspected for transmission issues with concerns that the... Read more
Incident date: Sep 1, 2022
OIL SHOT OUT THE CAR WHILE DRIVING AT HIGH SPEED ON THE FREEWAY, CAUSING ALL THE OIL TO SHOOT OUT, AND THE ENTIRE FUNCTION OF THE CAR TO STOP WORKING. THE ENGINE ESSENTIALLY DIED, CAUSING THE BRAKE, THE GAS, AND STEERING TO LOCK AND NOT WORK.CAR WENT FROM 65 MILES A HR TO 5 MILESW, VERY SCARY Summary ON Certain Passenger Vehicles, Prolonged High Under-Hood Temperatures MAY Cause THE Power Steering... Read more
Incident date: Sep 1, 2022
OIL SHOT OUT THE CAR WHILE DRIVING AT HIGH SPEED ON THE FREEWAY, CAUSING ALL THE OIL TO SHOOT OUT, AND THE ENTIRE FUNCTION OF THE CAR TO STOP WORKING. THE ENGINE ESSENTIALLY DIED, CAUSING THE BRAKE, THE GAS, AND STEERING TO LOCK AND NOT WORK.CAR WENT FROM 65 MILES A HR TO 5 MILESW, VERY SCARY Summary ON Certain Passenger Vehicles, Prolonged High Under-Hood Temperatures MAY Cause THE Power Steering... Read more
Incident date: Sep 1, 2022
OIL SHOT OUT THE CAR WHILE DRIVING AT HIGH SPEED ON THE FREEWAY, CAUSING ALL THE OIL TO SHOOT OUT, AND THE ENTIRE FUNCTION OF THE CAR TO STOP WORKING. THE ENGINE ESSENTIALLY DIED, CAUSING THE BRAKE, THE GAS, AND STEERING TO LOCK AND NOT WORK.CAR WENT FROM 65 MILES A HR TO 5 MILESW, VERY SCARY Summary ON Certain Passenger Vehicles, Prolonged High Under-Hood Temperatures MAY Cause THE Power Steering... Read more
Incident date: May 15, 2018
The headlights are very dim to the point where I cannot see at night! It is very u safe driving this vehicle at night times due to the nonfunctioning headlight. I have been driving with my high beams just so I can see. It is sad when the high beams look like normal headlights! How and why Acura was allowed to produce and sell these vehicles is beyond me! Let alone pass any type of safety inspectio... Read more
Incident date: May 1, 2022
The contact owns a 2019 Acura MDX. The contact stated that while stationary at a traffic light, the vehicle stalled. The contact stated that the battery warning light was illuminated temporarily. The contact was able to restart the vehicle and continued driving to her destination. The contact stated the had occurred four times. The contact took the vehicle to a local dealer who was unable to dupli... Read more
Incident date: May 1, 2022
The contact owns a 2019 Acura MDX. The contact stated that while stationary at a traffic light, the vehicle stalled. The contact stated that the battery warning light was illuminated temporarily. The contact was able to restart the vehicle and continued driving to her destination. The contact stated the had occurred four times. The contact took the vehicle to a local dealer who was unable to dupli... Read more
Incident date: Jun 24, 2022
The contact called on behalf of her mother who was the owner of a 2017 Acura RDX. The contact was reporting the complaint based on verbal information she received from a police officer. The contact stated her mother was driving out of her driveway when she drove into an embankment and the vehicle was stuck. The contact stated the police officers informed her, that the cause of the fire was due to ... Read more
Crash
Fire
1 deaths
Incident date: Jun 24, 2022
The contact called on behalf of her mother who was the owner of a 2017 Acura RDX. The contact was reporting the complaint based on verbal information she received from a police officer. The contact stated her mother was driving out of her driveway when she drove into an embankment and the vehicle was stuck. The contact stated the police officers informed her, that the cause of the fire was due to ... Read more
Crash
Fire
1 deaths
Incident date: Sep 26, 2022
In stop and go traffic on a highway, the car went to auto idle mode, then shifted to neutral by itself instead of restarting to drive. This was a safety issue in that I was on a major 4 lane highway with my kids and could've been hit from behind. The only thing I could do was completely turn off and restart the car. There were no warning lights. It has not been inspected by the dealer yet. There h... Read more
Incident date: Sep 22, 2022
On 9/22/22 travelling on I-290 near Boylston, MA I was passing a large tractor trailer in the far left lane going up a hill. It was and had been raining very hard for at least the previous hour. When I stepped on the accelerator to increase speed, the car suddenly decelerated to about 20 mph and the check engine light began flashing. I was able cross all three lanes in very heavy traffic to the sh... Read more
Incident date: Sep 22, 2022
On 9/22/22 travelling on I-290 near Boylston, MA I was passing a large tractor trailer in the far left lane going up a hill. It was and had been raining very hard for at least the previous hour. When I stepped on the accelerator to increase speed, the car suddenly decelerated to about 20 mph and the check engine light began flashing. I was able cross all three lanes in very heavy traffic to the sh... Read more
Incident date: Sep 22, 2022
While traveling on highway, parking brake intermittently activated several times and parking brake malfunction alarm flashed on dashboard. This caused the vehicle to brake unexpectedly while driving through a construction zone on highway 45. Fortunately, we were very close to the Acura dealership where the vehicle was purchased and managed to drive the vehicle to the service department. The Par... Read more
Incident date: Sep 25, 2022
The paint on the vehicle is chipping away. There are a few spots on the vehicle that the paint is chipping away. This can lead to rust. I purchased the vehicle new and the vehicle does not even have 5k miles as of now.