Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 16,985 complaints for ACURA
Incident date: Jan 5, 2026
The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that while the vehicle was parked in a pharmacy parking lot with the hold feature engaged, the driver released the brake pedal. Immediately afterward, the vehicle suddenly accelerated forward approximately 75 feet. The driver attempted to stop the vehicle by depressing the brake pedal; however, the brakes failed to respond. The vehi... Read more
Crash
1 injured
Incident date: Mar 8, 2026
The contact owned a 2024 Honda Civic. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a six-vehicle crash on a major highway. The contact vehicle was crashed into twice on the front end and once on the rear. The contact stated that the contact's vehicle was the fifth vehicle involved in the six-vehicle crash. The air bags did not deploy. The veh... Read more
Crash
1 injured
Incident date: Jan 6, 2026
Electronic power steering has started working intermittently. Very hard to steer truck at times. Very dangerous.
Incident date: Jan 30, 2026
While driving several times smelt gas and car cut out engine came on and car stopped mid driving multiple times. Says they replaced fuel pump reset car etc
Incident date: Sep 2, 2025
Constant errors in dash. Cruise control fails while driving. Auto braking no longer works. Warning of other vehicles in blind spots does not work anymore. Many error in dash display regarding the camera and lkas are displayed.
Incident date: Sep 2, 2025
Truck only has 40,500 miles. Was driving down road and made a clunk noise and engine seized up and wouldn't start. There were no warning signs. I had it towed to Honda dealership. Their official repair estimate states verbatim "Bearing on a connecting rod went bad and the rod snapped." The bill is $7800 for a remanufactured engine or $13500 for a new one. I had just had the vehicle's 40,000 mi... Read more
Incident date: Sep 2, 2025
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera intermittently failed to opera... Read more
Incident date: Jan 30, 2026
The front camera mounted under the dash stopped working, prompting all of these systems to fail.
Incident date: Jan 30, 2026
The vehicle has experienced repeated mechanical failures involving the engine, cooling system, drivetrain, and electronic systems. Documented failures include the navigation/APIM module, transmission jerking and drivability issues, transmission valve body concerns, cam phaser failure, driveshaft repair, front wheel bearing/IWE failure, coolant leaks from heater core hoses, and engine vibration req... Read more
Incident date: Jan 30, 2026
The vehicle has experienced repeated mechanical failures involving the engine, cooling system, drivetrain, and electronic systems. Documented failures include the navigation/APIM module, transmission jerking and drivability issues, transmission valve body concerns, cam phaser failure, driveshaft repair, front wheel bearing/IWE failure, coolant leaks from heater core hoses, and engine vibration req... Read more
Incident date: Feb 2, 2025
Vehicle: Dodge Charger GT Recall: SABIC Side Airbag Inflator Replacement Dealer: ourisman chrysler dodge jeep ram of clarksville, maryland Date of Recall Repair: feb 27, 2026 Complaint Description: After the dealer performed the SABIC inflator recall on my Dodge Charger GT, the vehicle immediately developed new electrical failures that were not present before the repair. As soon as I picked up th... Read more
Incident date: Dec 30, 2024
After having my vehicle washed at a car wash, paint began to peel. The vehicle at the time had only 42000 miles. Toyota repair apologized for the paint problem (V70 white) and said they would provide me with a car rental for 1-2 weeks while its repainted as there is a recall for the paint (again apologised for the inconvience). After discovering the recall expired, the insurance technician said he... Read more
Incident date: Feb 23, 2026
The vehicle is intermittently braking on its own while driving. The issue has become significantly worse over the course of a month. The dashboard message reads, “brake applied, power reduced”. This is a danger to both myself and other drivers as we are unable to control the speed of the vehicle.
Incident date: Feb 23, 2026
The vehicle is intermittently braking on its own while driving. The issue has become significantly worse over the course of a month. The dashboard message reads, “brake applied, power reduced”. This is a danger to both myself and other drivers as we are unable to control the speed of the vehicle.
Incident date: Dec 20, 2025
Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous
Incident date: Mar 7, 2026
I own a 2013 Ford Fusion SE with a 1.6L EcoBoost engine. Prior to the incident, the vehicle displayed a “Check Charging System” warning and the engine overheated. After parking the vehicle and shutting it off, a fire started under the hood in the engine compartment. The fire occurred shortly after the overheating warning and while the vehicle was not running. The fire appeared to originate in ... Read more
Fire
Incident date: Jan 27, 2026
UConnect screen is out. Started glitching but now it is completely black yet the touch part of it is responsive?? Now if only i could remember EXACTLY where everything is located and in what order.. haha. Not. Also I have no backup camera view, not being able to see what temp my ac/heat is at or which mode it is on. What time is it even? How do i turn on the passenger heated seat for my daughte... Read more
Incident date: Mar 1, 2026
My 2023 Kia K5 experienced a fuel system issue related to Recall SC288 (Fuel Tank Inspection & ECM Update). The vehicle displayed a check engine light and could not accept fuel while refueling. The vehicle was taken to a Kia dealership on May 21, 2025 where the recall inspection failed. The repair order states the fuel tank swelled and damaged the body of the vehicle. Kia opened a Techline case a... Read more
Incident date: Mar 1, 2026
My 2023 Kia K5 experienced a fuel system issue related to Recall SC288 (Fuel Tank Inspection & ECM Update). The vehicle displayed a check engine light and could not accept fuel while refueling. The vehicle was taken to a Kia dealership on May 21, 2025 where the recall inspection failed. The repair order states the fuel tank swelled and damaged the body of the vehicle. Kia opened a Techline case a... Read more
Incident date: Mar 15, 2023
The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The automatic start warning light illuminated, and the engine seized. Additionally, the error message indicated that the automatic start feature was disabled; however, the contact stated that the automatic start feature was enabled. The contact stated that while attempting to start... Read more
Incident date: Mar 6, 2026
On March 5, 2026 my son and I were sitting parked in my 2019 RDX A-Spec SUV when we heard a loud cracking sound and my rear windshield shattered. We got out of the car and did not see anyone or anything nearby that could have impacted the windshield. There were no objects on the ground or inside of the car that could have caused the break. I called 911 to get emergency assistance because at the... Read more
Incident date: Mar 5, 2026
I was driving down the road at approximately 55 mph when all of a sudden, my truck decelerated and a warning signal displayed on my dash indicating my speed was being forcibly reduced to approximately 30 mph. Fortunately, I was on a rural road versus the interstate. I pulled over and had an OBD2 reader. The reader indicated I had a P-2138 error code from a "voltage correlation error between the... Read more
Incident date: Mar 5, 2026
I was driving down the road at approximately 55 mph when all of a sudden, my truck decelerated and a warning signal displayed on my dash indicating my speed was being forcibly reduced to approximately 30 mph. Fortunately, I was on a rural road versus the interstate. I pulled over and had an OBD2 reader. The reader indicated I had a P-2138 error code from a "voltage correlation error between the... Read more
Incident date: Feb 12, 2026
Driving at highway speeds in passing lane. Car lost power immediately and all dash lights came on. Very dangerous and almost got hit trying to pull over. dealer diagnosed High pressure fuel rail pump. Honda dealer charging $1800 to replace high pressure fuel pump
Incident date: Feb 12, 2026
Jan 8 th had Ram 67A recall performed. Feb1 the EL on dash comes on and def system engine shutdown countdown. Feb 4 brought truck to dealer for service fix. Feb 5 dealer states that truck needs new DEF injector, Wiring harness , and SCR .and covered under the 67A recall warranty. Dealer states truck will be ready Feb 11. Feb 11 dealer states parts part out for devilery status but delayed with no ... Read more
Incident date: Mar 6, 2026
See attached document for complaint.
Incident date: Jan 8, 2026
The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(R), the rearview camera failed to display a clear image on the screen. The local dealer was contacted. The contact stated that the manufacturer had e... Read more
Incident date: Feb 27, 2026
I was driving on Interstate 20 in the third lane from the right of four total lanes when my truck suddenly lost all propulsion while attempting to pass another vehicle. The engine did not shut off, but it immediately dropped to very low RPM and the accelerator pedal no longer controlled the vehicle’s power. Multiple engine warning lights illuminated at the same time. I immediately activated my ... Read more
Incident date: Feb 27, 2026
See attached document for complaint.
Incident date: Mar 4, 2026
The contact owned a 2025 Nissan Rogue. The contact stated that while her daughter was driving at 65 MPH on an interstate, the vehicle was struck by a drunk driver at a high rate of speed approximately 75-80 MPH, causing a secondary collision with a semi-trailer. The back bumper was damaged, the rear window was shattered, the passenger side was smashed in, driver's side door frame was separated fro... Read more
Crash
1 injured
Incident date: Mar 3, 2026
I am writing to report a concern regarding an unresolved safety recall for my 2023 Lexus LX 600. Lexus notified us of this recall on November 6, 2025. However, nearly four months later, the company continues to state on its website that no remedy is currently available. Given the significant purchase price of this vehicle—exceeding $100,000—I find it unacceptable that a resolution has not yet ... Read more
Incident date: Feb 28, 2026
I noticed vehicle jerked a couple times when it shifted gears while driving. Shortly after, reduced power mode light came on. Vehicle did not shift past lower gears and had no reverse. Took to local dealership, they said it needed a transmission valve body overhaul. This is a known problem with 2022 gmc yukon xl, however, they said it was not associated with my vin. This cost me almost $2,000 ... Read more
Incident date: Mar 3, 2026
The 10 speed transmission is this truck shifts horribly. It will stall in intersections as it works its way thru 3 or 4 gears shifting away while refusing to move faster than a crawl. It has occasionally jerked harshly into 2nd gear at ONE(1) mile per hour. When you are coasting towards a traffic light it will jerk violently downshifting from 4th to 3rd. That downshift feels like the rear brak... Read more
Incident date: Mar 3, 2026
My specific Tucson is equipped with 1.6L Turbo and a 7 speed Dual-Clutch Transmission. I see there are recalls for the 2016 models equipped with the same transmissions, so I'm concerned as to why there hasn't been a recall for the newer models. My transmission was replaced by Hyundai when the car only had approximately 15,000 miles (give or take) and now at 73,000 miles, I'm experiencing the same ... Read more
Incident date: Jan 30, 2026
Driving on the interstate merging from a ramp to go into the highway , heard a loud bang and the car drivetrain started to wobble . Next noticed more torque in front wheels . Transfer case failed internally , all services done at the right mileage by dealer , transmission spline end got wiped out 66,000 miles on vehicle never was abused just going from point A to B.
Incident date: Aug 25, 2025
I have a 2016 Acura MDX with a 3.5 engine that had a #2 connecting rod failure. I took the information to my local Acura dealer and they had told me that the engine was outside of the recall on the bearing failures on other 3.5 engines. Due to the related failure patterns, I believe that the engine should have been replaced in accordance with the failed engine connecting rod recall 24-001. I had t... Read more
Incident date: Sep 1, 2025
Was trying to unlock the vehicle but it wouldn’t unlock the doors with the remote. Had to crawl through the trunk to access the car. Got a “door latch system service” maintenance error on the screen after the dealership had “fixed” it. This is a huge safety concern as this car is electric and if it does not unlock from the inside, can cause the passengers to be stuck in the car.
Incident date: Feb 17, 2026
Car was parked in parking lot and was not moved. When I returned to my car after working I got in and looked out my rearview mirror as I was about to put car in reverse to notice that my rear window did not look right. After getting out of the car to investigate, it was found that my rear window had been completely shattered. The window had no obvious area of impact, as if something had accidental... Read more
Incident date: Feb 28, 2026
The vehicle is throwing a steering code of LSAK. The steering is being compromised as the vehicle cannot determine if it is being steered correctly or not. After researching this code, I have seen hundreds of other people so far complaining about the same code for this year, make and model. One person had stated that his steering stopped mid way on his drive. I looked up the prices of correcti... Read more
Incident date: Feb 28, 2026
The vehicle is throwing a steering code of LSAK. The steering is being compromised as the vehicle cannot determine if it is being steered correctly or not. After researching this code, I have seen hundreds of other people so far complaining about the same code for this year, make and model. One person had stated that his steering stopped mid way on his drive. I looked up the prices of correcti... Read more
Incident date: Feb 28, 2026
The vehicle is throwing a steering code of LSAK. The steering is being compromised as the vehicle cannot determine if it is being steered correctly or not. After researching this code, I have seen hundreds of other people so far complaining about the same code for this year, make and model. One person had stated that his steering stopped mid way on his drive. I looked up the prices of correcti... Read more
Incident date: Jan 31, 2026
The contact's wife owns a 2025 Acura ADX. The contact stated that while the vehicle was parked, the parking brake independently engaged. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed. The vehicle was not repaired. The contact stated that the failure had occurred approximately ten times. Additionally, after shifting from park(P) to reverse(R), the parking brake remaine... Read more
Incident date: Mar 2, 2026
Shattered back windshield is common but not recalled. Also another issue I am having is a Jammed seatbelt. Acura currently told me my windshield is not covered because it’s a Canadian car. Wondering if my seatbelt issue will be resolved or not too because it’s also a Canadian car..
Incident date: Mar 2, 2026
Airbag light on per dealership needs driver airbag replaced was on recall, then retracted from recall
Incident date: Sep 1, 2025
Was trying to unlock the vehicle but it wouldn’t unlock the doors with the remote. Had to crawl through the trunk to access the car. Got a “door latch system service” maintenance error on the screen after the dealership had “fixed” it. This is a huge safety concern as this car is electric and if it does not unlock from the inside, can cause the passengers to be stuck in the car.
Incident date: Mar 2, 2026
Shattered back windshield is common but not recalled. Also another issue I am having is a Jammed seatbelt. Acura currently told me my windshield is not covered because it’s a Canadian car. Wondering if my seatbelt issue will be resolved or not too because it’s also a Canadian car..
Incident date: Jan 21, 2025
During a winter freeze event, the vehicle was unable to climb a slight incline despite being equipped with all-wheel drive. The rear wheels did not appear to be receiving power, and the vehicle experienced significant wheel slip under light throttle input. This occurred in normal driving conditions and was unexpected given the vehicle’s AWD system. There were no warning lights, diagnostic messa... Read more
Incident date: Feb 25, 2026
The first incident occurred while the vehicle was parked and unattended. There was no accident, no object strike, and no visible prior damage. The rear back glass suddenly exploded outward, creating a dangerous situation due to flying glass fragments. After replacing the glass, the same issue occurred again under similar circumstances — no collision, no vandalism, and no visible reason that woul... Read more
Incident date: Feb 25, 2026
The Electric Parking brake system continuously fails (every 3-4 months)