Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
FORD
TRANSIT CONNECT
(2019) - VEHICLE SPEED CONTROL
Dec 13, 2024
Incident date: Sep 17, 2024
I can be driving up a hill the traction control warning light and hill decent braking light come on causing the vehicle speed to drop the vehicle shakes acting like it is trying to stop. Once you stop and turn the vehicle off the error codes go away . This problem has been occurring since early September it currently only occurs going up hill on one road
Incident date: Nov 18, 2024
Driving on highway and car shut off with a "Stop safely soon / vehicle turning off" warning message, a red turtle warning, and the Malfunction Indicator Light on. Pulled off on shoulder. Turned car off. Turned car back on. Malfunction Indicator Light remained on but red turtle was gone. I was able to get to my destination. Malfunction Indicator Light remained on for next few driving cycles, but th... Read more
FORD
EXPEDITION
(2021) - VEHICLE SPEED CONTROL
Dec 12, 2024
Incident date: Dec 9, 2024
I was driving about 50mph when my car suddenly stopped accelerating. I rolled down the hill a little before I hit the brake and put the car in park right in the middle of the street in traffic
Incident date: Dec 12, 2024
The contact owns a 2023 Tesla Model 3. The contact stated that while releasing the accelerator pedal, the vehicle accelerated independently. The contact stated that the vehicle stopped accelerating after 3-seconds. The vehicle was taken to the dealer to be diagnosed, and it was determined that the tires needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the f... Read more
Incident date: Feb 7, 2024
The contact owns a 2018 Ford F-150. The contact stated while stopped at a traffic light with her foot depressing the brake pedal, the vehicle independently accelerated. The contact was able to stop the vehicle before it crashed into the rear of the vehicle in front. The contact stated that the vehicle was also slipping out of gear into a lower gear at various speeds, almost causing a crash. Additi... Read more
HONDA
ACCORD HYBRID
(2023) - VEHICLE SPEED CONTROL
Dec 12, 2024
Incident date: Dec 1, 2024
The contact owned a 2024 Audi Q4 E-tron. The contact stated upon driving into the parking lot of an occupied charging station at 30-35 MPH and attempting to pull into the charging station, the vehicle accelerated unintendedly and spun several times. The contact stated that she depressed the brake pedal and attempted to steer the vehicle, but the vehicle failed to respond. The contact pressed the ... Read more
Crash
Incident date: Dec 3, 2024
I put the car in park as I was pulling in without turning it off to grab trash from the curb and take it to the car, but the car keep accelerating. I jumped in and slammed on the bricks but it hit the brick wall to the house. I see more recent years were recalled for "unintended acceleration" and "brake issues"
Crash
GMC
SIERRA 1500
(2011) - VEHICLE SPEED CONTROL
Dec 12, 2024
Incident date: Dec 12, 2024
Driving to take my son to work. Check engine light came on said check and system. Hard shifting put in manual drive and made it to destination.
Incident date: Dec 1, 2021
I was driving down the highway at 70mph using the adaptive cruise control. There was nobody in front of me, and suddenly the vehicle started picking up speed. I looked at the cruise control and it said 115mph, so I hit the brakes to override it and slow down. when I reset it for , ~70mph again it worked fine. This happened to me two other times with the same basic scenario. The speed is always ove... Read more
Incident date: Nov 27, 2024
Abs ,traction control,and brake lights are on abs control module is out and there are no parts available to make repairs and this has been a problem for awhile now .so I have a vehicle I can't use because stlantis has no parts avaliable
Incident date: Nov 16, 2024
I have the Ford F1 50 2017 model, 10 speed transmission. I about it new. In early December 2024 well on a road trip went down shifting the transmission started jerking, feeling like it was having trouble finding the correct gear. This continues to occur with subsequent driving of my vehicle. This was dangerous because it was occurring when trying to accelerate and pass other vehicles with a safe ... Read more
Incident date: Oct 30, 2024
The contact's neighbor owned a 2019 Ford Transit. The contact stated that while driving at low speeds to the end of his street in the cul-de-sac. The brakes were sticking. The contact stated that there was an abnormal ticking noise detected. A neighbor walking her dog alerted him about an abnormal sound emerging from the vehicle. While driving over the curb, approaching the driveway, the vehicle s... Read more
Crash
Incident date: Dec 11, 2024
Driving down the interstate and the vehicles transmission just stopped working. The D on the dashboard started blinking and would not keep moving. When attempting to accelerate the vehicle’s engine just revved would not move. It was dangerous and no warning prior to this issue.
Incident date: Dec 10, 2024
The contact rented a 2024 Ford Expedition. The contact stated that while driving 60 MPH with the Adaptive Cruise Control activated, upon passing a speed limit sign the vehicle independently accelerated to 80 MPH. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer nor an independent m... Read more
Incident date: Nov 10, 2024
Driving on middle lane of fast freeway with kids in the car. The car began beeping lights of an electric malfunction, a 12v battery malfunction, an ICCU malfunction and then started to slow down all the way to 3 miles per hour and then it stopped in the middle of the freeway. A car behind us almost crashed into us and would have killed us. I feel very u safe and Hyundai will not do anything about ... Read more
MITSUBISHI
OUTLANDER SPORT
(2021) - VEHICLE SPEED CONTROL
Dec 11, 2024
Incident date: Aug 20, 2024
When pulling out of a parking lot, the accelerator disables leaving the car unable to move in the middle of the rode for a few seconds. The happens intermittently and usually when there is traffic going both ways in the area. This has happened several times but has not been replicated with a dealership employee during test drive. After the accelerator disables, it will enable after a few seconds. ... Read more
Incident date: Oct 9, 2024
The contact owns a 2021 Hyundai Kona. The contact stated while driving at undisclosed speeds, the vehicle started accelerating slowly. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was an abnormal dinging sound coming from the vehicle. There was no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determine... Read more
TOYOTA
AVALON HYBRID
(2021) - VEHICLE SPEED CONTROL
Dec 11, 2024
Incident date: Dec 20, 2023
The contact owns a 2018 Honda CR-V. The contact stated that while driving 50 MPH, the accelerator pedal was depressed, and the vehicle accelerated and decelerated without warning. The contact added fuel injector cleaner. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer wa... Read more
Incident date: Dec 10, 2024
ABS stability control alarm. Truck went into limp mode. Took for ever to get up to speed. Recall nationwide for 1.5 million vehicles reported in September 2024. There is still no fix. Nor have I been contacted.
Incident date: Dec 9, 2024
Speed Control, Engine and Transmission issues: After the recall from the manufacture was issued for the the acceleration problems this car still takes long to accelerate and get the car going. It feels like the transmission/ and or engine is ready to go out also and this car is only roughly at 80,000 miles. This car is well maintained.
Incident date: Oct 1, 2024
The follow failed module faults have REPEATEDLY FAILED: U010400 lost communication with cruise control module, U112100 databus missing message & U112300 databus error value received, C110BF0 Adaptive Cruise Control Sensor, C111207 Haldex Clutch Pump Mechanical Malfunction, P030400 Cyl 4 Misfire, ***P085000 Park/Neutral Switch Input Circuit Open or Short***, U105400 Information Electronics Control ... Read more
HONDA
CIVIC HATCHBACK HYBRID
(2025) - VEHICLE SPEED CONTROL
Dec 10, 2024
Incident date: Nov 30, 2024
This is happened too many times even though in frequent and it is very unsafe when it happens on the open road as the steering will be completely unavailable most likely relative to the eps. No incident yet but that is only because I’m a good driver, but it sure is unsafe and scary and something needs to be done as I’ve read many online people having the same issue with this vehicle
TOYOTA
LAND CRUISER HYBRID
(2024) - VEHICLE SPEED CONTROL
Dec 10, 2024
Incident date: Aug 1, 2024
See attached document for complaint.
Incident date: Jul 17, 2024
Since we purchased the vehicle back in 2019, the truck would stall and want to shut off during driving on and off. We received the recall information back in August and were told to call and make an appointment to service the recall. Back in August they said they didn't have enough parts in stock to service the recall and they would call me when more parts became available. Now we are in December ... Read more
Incident date: Dec 8, 2024
When I have cruise control on but not in use at that moment the car will engage cruise on its own. It does this at a high rate of acceleration with no Rhyme or Reason as to why. I have to be quick to get it to stop because of the high rate of speed. I do not use the cruise control anymore on my vehicle because of being unsafe. I have been lucky a couple of times I have not rammed into the vehicle... Read more
Incident date: Nov 1, 2024
while driving my car on 3 different days the car slowed down, and the lights came EPB on, on the dashboard the EPB light came on the check engine light came on , forward collision light, auto hold light, slippery road light , and caution light with a ! mark.
PERDE
MAZDA HEADLIGHTS
(9999) - VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Dec 2, 2024
I've taken my vehicle to the dealership and explained what issues I'm having. I was told that the TEC experienced the same issues. When I asked for a loaner car until they make the repairs needed I was told that they don't give loaners out unless I call customer relations which I did and filed a complaint. My complaint was escalated to corporate and the person that was handling my complaint told m... Read more
Incident date: Nov 14, 2024
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for... Read more
MERCEDES-BENZ
GLE 450E 4MATIC
(2025) - VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Dec 8, 2024
The contact owns a 2023 Lexus RZ 450. The contact stated that while the vehicle was in park(P), the vehicle failed to shift out of park after multiple attempts. The vehicle eventually shifted into drive(D) and as the contact began to drive the vehicle, the vehicle began to hesitate as the brake warning light appeared on the instrument panel. Once the contact reached her destination and parked the ... Read more
Crash
TESLA
CYBERTRUCK
(2024) - VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Nov 28, 2024
•What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown •How was your safety or the safety of others put at risk? Van completely shuts down, lights on dashboard shut off, can’t not accelerate or brake, and hazard lights do not turn on. •Has the problem been reproduced or confirmed by a dealer or independent service center? Problem could ... Read more
Incident date: Dec 9, 2024
While I was parking in the lot, the vehicle nearly came to a stop when it abruptly accelerated on its own. My foot was firmly planted on the brake, a standard practice at the end of the parking process. The sudden acceleration made it impossible to regain control, resulting in a collision with the parking lot sign and a small tree. I took decisive action to steer the vehicle away from the glass do... Read more
Crash
Incident date: Dec 9, 2024
My instrument control panel went completely black without any prior glitches. I couldn't see my speed, cruise control lights, engine temp, gas gauge...nothing on my panel displayed.
Incident date: Dec 8, 2024
I bought the car in July 2024. After approximately 2 months after taking possession I took the car on a trip. While driving on the highway I engaged the cruise control. The vehicle immediately set to 110mph. I immediately turned it off and didn't drive that fast. I tried to reengage the cruise control multiple times and the speed still went to 110mph. I've taken the vehicle to a Kia dealership the... Read more
CHEVROLET
TRAILBLAZER
(2022) - VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Nov 23, 2024
Instrument panel was non-functioning
Incident date: Oct 21, 2024
I was stopped at red light intersection my truck went into idle mode (start/stop) when light changed I tried to proceed through the truck engine/electrical transmission locked up. I had to turn the truck completely off and open one of the doors to be able to restart the truck and move through the intersection. it has done this repeatedly I have taken it to Ford they have tried to charge me an astr... Read more
HARLEY-DAVIDSON
FXDC
(2008) - VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Dec 8, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? I was driving and the car completely shut down- I could not use my brakes or accelerate. I had to pull along the road in ongoing traffic to coast to a stop. I lost all control. How was your safety or the safety of others put at risk? I was in traffic and the cars behind me had to slow down immediate... Read more
HONDA
CR-V HYBRID
(2023) - VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Oct 3, 2024
My car keeps slipping into neutral, not able to go over forty three miles per hour. Will not go into park or drive at times. Electrical issues. This has happened several times two times on the freeway, with one of them and entering the freeway, almost causing an accident.
Incident date: Oct 1, 2024
While driving the car I press the gas pedal and it loses power or won't accelerate at all, then all of a sudden something happens and it lunges forward fast it is scary I have almost crashed 2 times. This issues is intermittent, thus the driver has no control of when the car is going to drive properly when I doesn't it is scary. I'm have been relegated to 45 miles an hour on the freeway I cannot ... Read more
Incident date: Oct 26, 2024
vehicle does not always respond when the gas pedal is pushed. the engine revs and rpms increase, but gears don't catch. merging onto highways, or making turns into traffic are terrifying as i'm not sure if the car will go.
Incident date: Dec 8, 2024
while driving on the expressway, the car started to slow down, a AWD error came on dashboard, driver proceeded to emergency lane, car came to complete stop and would not restart. had car towed to nissan auto service department. P26A3-00 engine coolant bypass valve was replaced. this system malfunction could have caused loss of life .
Incident date: Jan 5, 2021
The car is shuddering on acceleration. RPM currently rises and falls in an unnatural manner. Loss of power and gas mileage. This appears to be the same issue that other 2016 ford focuses are covered by.
Incident date: Dec 7, 2024
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to ... Read more
Crash
Incident date: Dec 20, 2023
Traveling with cruise control with the flow of traffic at 75mph and the setting dropped to 60mph. I thought FSD/Beta programming was not allowed as regular vehicle settings so why does this continue?
Incident date: Dec 20, 2023
Traveling with cruise control at 80mph with the flow of traffic and the speed setting dropped to 60mph. Why do you still allow this?
Incident date: Dec 20, 2023
I reduced my set standard cruise control speed when traveling on a road curve and the speed drastically reduced by over 15mph lower than my setting on it's own. If i was traveling in a group then this would have created a dangerous situation for the following vehicles. This is another FSD/Beta programming in regular cruise control. Why are you still allowing this to exist???
Incident date: Dec 5, 2024
Brought car with 54k miles. Went to dealer 1 month before warranty ended. I was told there were specific problems which I fixed. I later went back a few months later and was told it’s the battery. The Check engine light came back on a month later. I was told Coolant is leaking into the engine requiring you to need new engine. It’s dangerous because car won’t go over 20 mph. Even if you push ... Read more
CHEVROLET
EQUINOX EV
(2025) - VEHICLE SPEED CONTROL
Dec 7, 2024
Incident date: Nov 1, 2024
Tesla instrument cluster screens are leaking fluid and eventually failing. The instrument cluster is the only place I can see my speed, thus my car is now unsafe as I can not tell what speed I am driving at.
Incident date: Jan 1, 2024
I was driving down the street, stopped at an intersection, and made a U-turn. Immediately after I made the U-turn a message came up on the screen saying "Eye Sight Disabled." From that point on the cruise control stopped working, the lane deviation stopped working, the forward collision system stopped working, and several other things malfunctioned (I can't seem to connect to the bluetooth system ... Read more
Incident date: Dec 7, 2024
Dealership attempting to sell a vehicle with an open recall was more than prepared to let me drive and potentially sell a vehicle with a recall open causing the rear tires to randomly lock up. Made problem known to salesman and said they'd take it off the market. Now, they lowered the price by $2600 as it was previously listed at $25,571, now listed at $22,971. Listing still not down.
GMC
SIERRA 1500
(2015) - VEHICLE SPEED CONTROL
Dec 7, 2024
Incident date: Jan 22, 2024
I have a 2020 cadillac xt4. When I first purchased the car in 2021, it already needed a new battery. Since owning the vehicle, I've had to change the battery two times already with 3 years. When I go to start the car (push start) sometimes the car wouldn't turn over or turn on and my dash board would illuminate stating service stabilitrak. Sometimes it would take like 5-8 tries before the car turn... Read more