Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
CHEVROLET
EQUINOX EV
(2024) - VEHICLE SPEED CONTROL
Dec 22, 2024
Incident date: Dec 13, 2024
When accelerating it will over rev and then slip and then punch foward I had a diagnostic did and the sensor in the Transmission aren't working properly and then when just driving my etrak also randomly went out and I can no longer active cruise controll
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - VEHICLE SPEED CONTROL
Dec 21, 2024
Incident date: Dec 15, 2024
Driving at higher speeds when going to brake, the vehicle drops gears and slows agressively. It started to do this occasionally a couple of month ago, now it happens every other day.
Incident date: Dec 11, 2024
The 10 speed transmission has harsh shifting, jerking, hesitation, slipping, delayed gear changes and lurching forward while driving. The issue is apparent typically between 3rd and 4th gear, and 6th and 7th gear. The dealership mentioned it was a computer programming issue and has reset it twice, but the car continues to have these issues. Apparently this issue is cause by the way the drum was... Read more
Incident date: Dec 19, 2024
I am adding my own experience to previous reports of the car entering limp mode after popping the clutch. It has happened to me three or four times: when the car has accidentally stalled and turned off, after turning the car back on, the car accelerates very slowly, much slower than normal. Typically, this problem resolves at the end of a trip after the car has been turned off for a while.
FORD
EXPEDITION
(2022) - VEHICLE SPEED CONTROL
Dec 20, 2024
Incident date: Dec 9, 2024
A software glitch is causing lag in the instrument panel which displays the speed and turn indicators. Both are experiencing 'lag' or 'skipping', so the speedometer is not updating in real-time and regularly displays inaccurate speed information. To elaborate, as I accelerate, the indicated speed jumps with the worst experienced so far being 28mph to 60mph. The car will do the same decelerating. T... Read more
Incident date: Dec 6, 2024
The contact owns a 2019 Ford F-150. The contact stated that while driving at slow speeds, the transmission upshifted from first gear to fifth gear unexpectedly. The transmission was slamming into gear while driving at slow and high speeds. The accelerator pedal was depressed but the vehicle stopped. There was an abnormal sound coming from the vehicle. The check Owner’s Manual message was display... Read more
Incident date: May 1, 2024
The contact owns a 2017 Chevrolet Bolt EV. The contact stated while driving 30 MPH, the vehicle started to lose motive power, prompting the contact to attempt to pull over to the shoulder of the roadway. The contact stated that the vehicle suddenly accelerated independently. The contact was able to bring the vehicle to a complete stop and the vehicle returned to normal functionality. The traction ... Read more
Incident date: Dec 2, 2024
Wire harness failure according to the Toyota dealership representative I spoke with after inspection on 12/18/24. Rep said this is a known issue with certain years and they will cover cost of replacement. Previously, I had received a message stating, "Hybrid System Malfunction, Visit your Dealer" but could not get an appointment until 12/18. The dealer rep said they needed to order parts to fix th... Read more
DODGE
GRAND CARAVAN
(2018) - VEHICLE SPEED CONTROL
Dec 19, 2024
Incident date: Jul 1, 2023
The issue started with a forward push while lowering my speed while coming to a stop. It then progressed to a trembling engine. Then it progressed to the car struggling to effectively switch from electric to gas and back. It then would only be usable on electric range and the engine would not start and would be greyed out. Now, it only works on engine mode, it uses fuel like a pick up truck, it lo... Read more
Incident date: Dec 4, 2024
Starting on 12/4/2024, my car's camera stopped working, no blind spot warning, no navigation, no rear view camera and no cruise control. Reported to Tesla on 12/8 and they said it is a known problem nationwide and some Autopilot computers are getting shut or something. They have given me an appointment for 1/4/2025. The vehicle is really unsafe to drive without these components working and the veh... Read more
Incident date: Dec 19, 2024
The contact owns a 2018 Ford F-150. The contact stated while depressing the accelerator pedal, the vehicle accelerated at excessive speeds. The contact aggressively depressed the brake pedal and shifted into neutral to decelerate and slow the vehicle to a stop. The failure was intermittent and occurred at various speeds. The contact’s son inspected the vehicle and determined that a fuse related ... Read more
Incident date: Dec 19, 2024
I was renting this vehicle. On my way home on the highway, going about 70 mph, the vehicle suddenly illuminated the check engine light. Soon after, an message appeared on the dash warning me that I needed to stop and that the vehicle would shut off soon. I immediately pulled over and turned at the next county road. However, I did not realize until this point that my engine power was now being limi... Read more
Incident date: Oct 31, 2024
See attached document for complaint.
Crash
JEEP
GRAND CHEROKEE 4XE
(2022) - VEHICLE SPEED CONTROL
Dec 18, 2024
Incident date: Dec 3, 2024
The contact owns a 2019 Nissan Rogue. The contact stated that while attempting to make a turn, the transmission inadvertently downshifted and the accelerator pedal was inadvertently depressed. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed by the dealer that the failure could not be duplicated. The contact sta... Read more
CHEVROLET
SILVERADO 1500
(2020) - VEHICLE SPEED CONTROL
Dec 18, 2024
Incident date: Nov 23, 2024
Approaching my garage door as it was opening when the car suddenly accelerated smashing through the garage door, through the back wall of the garage, through the laundry room and finally stopped in the main bedroom with the front wheels off the ground as the car rested on top of the washing machine.
Crash
Incident date: Dec 9, 2024
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while the vehicle was at a stop light, the accelerator pedal was depressed however, the vehicle lunged backward. There was no warning light illuminated. The contact depressed the brake pedal to stop the vehicle. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed or repa... Read more
Incident date: Dec 13, 2024
*THE COMPONENT IN QUESTION IS THE TRANSMISSION "10R80". *AT RISK IS THAT TRUCK STOPS OR LOSES SPEED IN THE MIDDLE OF DRIVING. IT IS ESPECIALLY DANGERS WHEN GOING THRU A 4 WAY STOP AND TRUCK ALMOST COMES TO A STOP BECAUSE IT HAS NO SPEED AND HAVE ENCOUNTERD CLOSE CALLS TO BE HIT OR T BONED BY OTHER VEHICLES. *THE PROBLEM HAS BEEN ON ONGOING DISPUTE WITH CONSUMERS AND FORD ABOUT THE EXTREME PROBLEMS... Read more
CHEVROLET
SILVERADO 1500
(2020) - VEHICLE SPEED CONTROL
Dec 18, 2024
Incident date: Dec 17, 2024
The contact owns a 2017 Cadillac Escalade. The contact stated while driving at an undisclosed speed, there was an abnormally loud clunking sound coming from the vehicle and the vehicle then decelerated to 30 MPH. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was replaced, bu... Read more
DODGE
GRAND CARAVAN
(2015) - VEHICLE SPEED CONTROL
Dec 18, 2024
Incident date: Dec 15, 2024
As I was coasting into a parking space perpendicular to a curb, sidewalk, and store fronts, about a foot from the curb, the engine ROARED and rapidly accelerated. I removed my foot from the pedal and crashed into a pole supporting the canopy over the sidewalk. The impact was so great that the airbags deployed and the car bounced back onto the parking lot. Several lights on the dash illuminated wh... Read more
Crash
Incident date: Dec 12, 2024
2018 Ford F150 2.7 with 133,000 miles. Not shifting properly and jerking into gears. Shifted down into first from 10th while traveling down the interstate. Stalled in the middle of the road while making a turn from a stop sign and then jerked I to gear and started driving again. Went to the dealership back in May where I bought it from and they advised me that it’s the transmission and this is a... Read more
Incident date: Dec 16, 2024
ACCIDENT:Date: [XXX] Time: [XXX] Location: Balboa Park – San Diego – Morley Field Sports Center – Parking lot Parking lot - Google Maps Driver – Geico Insurance coverage || no passengers What: Nissan Leaf 2023 Model SV+ - 8410 miles -- Unintended Acceleration Incident Backing up to leave parking lot – with seat belt on – looked at rear view camera – clear. Backed up s... Read more
Crash
Incident date: Dec 15, 2024
Involuntary acceleration. Twice now at very low speeds between 1-5 mph the engine revs up and the car lurches forward for a second or two. Was pulling into house garage and was about to push acceleration pedal when the engine revved on its own and jolted the car forward. I slammed on the brakes real quickly when it happened and slid to a stop almost a foot away from crashing into house wall. I don... Read more
Incident date: Oct 31, 2024
Vehicle Information: • Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1. Cruise Control (adaptive or otherwise) 2. Forw... Read more
Incident date: Dec 17, 2024
Stopped at red light. When removing pedal from brake car would not move forward. Made revving noise when has applied. Car would not move but was still running. Could not drive car afterwards. .
FOREST RIVER
CHEROKEE
(2022) - VEHICLE SPEED CONTROL
Dec 17, 2024
Incident date: Oct 21, 2024
The contact rented a 2024 Ford F-150. The contact stated that while attempting to reverse, the vehicle independently accelerated. The contact stated that the brakes failed to respond as needed. The contact was able to steer the vehicle and ended up in a neighbor's driveway. The contact was then able to shift into the park gear. There were no warning lights illuminated. The contact informed the Ent... Read more
Incident date: Dec 17, 2024
I’m not exactly sure what’s wrong, the screen keeps failing on my car. It’s been taken to Tesla to service this issue 4 times. With the most expensive repair costing $2,200. Its poses a safety hazard because when the screen fails. You can’t see anything, speed, gear. You can’t adjust windshield wipers, seat or mirror positions.
Incident date: Dec 12, 2024
On Saturday, [XXX] my husband was in his 2008 Dodge Ram 1500 slowly pulling into our gate to access our carport. I was holding the gate open for him. Suddenly, the truck took off like a rocket. It crashed through the back wall of the carport, across our backyard, into our large shed, through the shed, exited the shed and went over our chain link fence, the neighbor’s chain link fence and came to... Read more
Crash
Incident date: Dec 15, 2024
After a recent software update - all Cameras/Sensors/Cruise Control/ADAS systems are no longer functioning.
Incident date: Nov 29, 2024
Vehicle Information: •Make: Tesla •Model: Model Y •Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1.Cruise Control (adaptive or otherwise) 2.Forward ... Read more
Incident date: Dec 13, 2024
Tesla has told me the AP4 computer has failed in my car which has resulted in them having to replace it. I had this issue start right around Thanksgiving. I scheduled the soonest appointment available for 01/03. Not offering me a rental or anything on my brand new '24 Tesla. It has just over 1,000 miles on it and is ~1 months old now. This issue impacts: emergency braking, blind spot detection, la... Read more
FORD
MAVERICK HYBRID
(2022) - VEHICLE SPEED CONTROL
Dec 16, 2024
Incident date: Nov 29, 2024
12/13/24 Incident 1: I braked as I approached a stop sign, but instead the car accelerated, running the stop sign. 12/16/24 Incident 2: I braked to slow down to turn right, but instead the car accelerated. There were no prior warnings or indications of the problem.
Incident date: Nov 19, 2024
I was going 40 mph and tried to set the cruise control to my current speed. The cruise control set at 110 mph instead. I tapped the brake to stop the cruise control and it stopped. I tried to set the cruise control again multiple times and the same thing happened. I parked, turned the car off then on again and the cruise control worked like normal.
Incident date: Oct 7, 2024
My vehicle is undrivable. Multiple times per trip the check engine light comes on and I see multiple messages come on the driver information center. These are: Service ESC Reduced Power Service Adaptive Steering System The codes that come up are: P0089 for low fuel pressure P00C6 This results in an immediate speed reduction nearly causing multiple collisions with people following me on the h... Read more
Incident date: Dec 16, 2024
i was driving down the freeway and the computer system had a complete reboot randomly. ALL screens went blank and ALL electronic functions were disabled until it came back up about a minute later. No radio, no ADAS features (no collision warning, no blind spot, no lane departure), no gauges to to judge speed. It was a complete distraction. Vehicle appeared to continue to drive but without any ... Read more
Incident date: Dec 2, 2024
We were driving on the highway when the vehicle began stalling and failed to accelerate. We pulled onto the shoulder and all of the lights on the dash were on "Check engine, Electric Power Steering light, and low fuel light: The vehicle had half a tank of gas, so it was not a low fuel issue. After a few attempts the car finally started again and began to pick up power. My neighbor who is a cert... Read more
Incident date: Dec 12, 2024
Needing Throttle Body replace though the car is 6 years old. Car will not get up to speed and engine fault light comes on. Got diagnosis and need to replaced. Also motor mounts have deteriorated despite lack of miles on car. Numerous complaints.
TOYOTA
COROLLA CROSS
(2023) - VEHICLE SPEED CONTROL
Dec 16, 2024
Incident date: Dec 15, 2024
While driving accelerator pedal became unresponsive. Steering and brakes still worked so I was able to coast to the side of the road. After shutting off the vehicle and restarting everything was fine.
Incident date: Dec 4, 2024
Vehicle fails to accelerate sometimes when gas pedal is pressed.
ENEL X
JUICEBOX LEVEL 2 CHARGER
(9999) - VEHICLE SPEED CONTROL
Dec 15, 2024
Incident date: Dec 14, 2024
My car slams on the brakes consistently at green lights when FSD is activated. This is version 12.5.4.2 of FSD. Tesla is not responding to my inquiries.
Incident date: Nov 13, 2024
Vehicle regularly loses all throttle response for 5-10 seconds, usually around corners at low speed, but sometimes while driving straight. This lack of response is alarming when pulling into traffic. There is no light on the dash indicating traction control is activated.
HYUNDAI
KONA ELECTRIC
(2022) - VEHICLE SPEED CONTROL
Dec 15, 2024
Incident date: Dec 15, 2024
I have had three separate instances over the past year, most recently days ago, where I pressed the cruise control button, then pressed the cruising speed increase button, and the cruise control setting jumped to 110 mph. I could press the cruise control button again to turn off cruise control, but if I pressed cruise control again, it would immediately jump to 110 mph, no matter what my current s... Read more
Incident date: Nov 9, 2024
Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.
Incident date: Nov 1, 2024
Similar to the 10-14 f150 recall for the 6r80 transmission lead frame failure. Driving down the freeway at speeds of 50-70 in 6th gear truck has down shifted into first causing loss of control. Transmission then disengages entirely and loses power mid driving. After turning truck off and waiting, starting the truck it returns to normal. failing speed sensor and lead frame are the cause in this tr... Read more
Incident date: Dec 11, 2024
The speed control (adaptive) doesn't work. The interior heater doesn't work. Several lights including the 'check engine' light come on the dash. The lane departure system doesn't work. (It appears the thermo control value subassembly may be at fault.) The car has approximately 25K miles on it.
Incident date: Nov 22, 2024
CAR IS HACKED THROUGH THE EMERGENCY S.O.S SYSTM. CAN HEAR PEOPLE EVERYDAY TALKING AND MAKING TELEPHONE CALLS. I CAN HEAR A DISPACTH WITH RAIDOS LIKE SECURITY OF SOME SORT. EVEN WHEN CAR BATTERY NOT IN CAR, HACKERS STILL ARE ABLE TO SPEAK THROUGH THE S.O.S WITHOUTH ME PUSHING ANYTHING. HACKERS WERE ABLE TO CHANGE CONTROL CRUISE CONTROL, SLOW MY SPEED DOWN, TURN ENGINE LIGHT ON/OFF, LOCATE MY EVER... Read more
Incident date: Dec 13, 2024
At highway speeds, the car shakes/vibrates. It's scary. Took vehicle to Ford service. They identified the problem, acknowledged that it exists and was unable to fix it. Now, I'm stuck with this car that shakes and seems unsafe as it shakes. Additionally, was told by the Ford dealer that other Ford Expeditions have come in with the same problem and have been unable to remedy. Even with a case open... Read more
Incident date: Nov 1, 2020
3/25/2023 784 miles and 12 days after purchasing the vehicle The throttle got stuck, cruise was on but not activated, was going 100mgh, hit the brakes, slowed the speed, every time I took my foot off the brake, I was doing 90-100mph. I hit the brakes 5-7 times to try to cancel the cruise even though it was was set. It said "Activate" so it was not on. Then after hitting the brakes repeatedly, I h... Read more
Incident date: Dec 13, 2024
I purchased a new 2024 Hyundai Sonata Hybrid Limited on [XXX]. At about 2000 miles I noticed the speedometer of the car and the WAZE app were reporting different speeds. This is an intermittent problem so sometimes the vehicles speedometer and the WAZE app match and other times the vehicles speedometer and the WAZE App disagree. I've repeatedly taken this car to the dealership where I purchased ... Read more
Incident date: Dec 5, 2024
As I was (very slowly) pulling into a parking place at a park near my home and I was braking to come to a full stop, the car suddenly lurched forward, jumped the parking place barrier, and hit a tree. The front end of the car was badly damaged and the airbag opened. I sustained injuries to my left hand and my chest, though nothing was broken. The car was towed to a body shop, where it has been... Read more
Crash
1 injured
Incident date: Nov 25, 2024
Vehicle has electrical issues that cause system malfunctions including loss of ABS, power steering, speed control, and speedometer. Multiple attempts by jeep dealership are unable to diagnose issues.