Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
CHEVROLET
SILVERADO 1500
(2021) - VEHICLE SPEED CONTROL
Jan 7, 2025
Incident date: Jan 6, 2025
Hydraulic brake unit failure. yes part is still available for inspection as it is still n the vehicle. I was driving to work at 21:30 hours on 1/1/2025 on a snow covered road. I gently applied the brakes and my truck went into a spin. I was going 25 mph. the abs unit failed and there was no pulsating in the brake pedal and rear brakes locked up sending the truck into an uncontrollable spin. my fro... Read more
Crash
Incident date: Dec 19, 2024
Vehicle at operating temperature, running, in gear and at a stop. Making a left turn into traffic. I release the brake and apply the accelerator, the car rolls out into traffic but no power, I press more and more until it is 100% throttle, all the way to the floor. Then after about 5 seconds the vehicle moves forward. Complete loss of response/power for 5 seconds. Thankfully no traffic coming. Thi... Read more
Incident date: Apr 8, 2024
My 2014 F150 was recalled for a software patch pertaining to the lead frame in the transmission because the vehicle would abruptly downshift at any speed. After having the recall performed by a dealership, it continued to have the same issue. I was told by the Service Manager the lead frame was bad but the recall did not cover the repair. For my safety I had the repair done and it cost me $18... Read more
Incident date: Jan 7, 2025
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated that the RPM was fluctuating while driving. The vehicle was towed to a local dealer however, the vehicle was not diagnosed or repai... Read more
Incident date: Jan 5, 2025
The contact owns a 2020 Ford EcoSport. The contact stated while the vehicle was parked, the contact attempted to depress the accelerator pedal; however, there was a loss in automotive power. The failure occurred on several occasions. No warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufac... Read more
Incident date: Aug 15, 2023
Hydraulic Electronic Control Unit (HECU) experienced an electrical short circuit and engine hardly running.
CHEVROLET
SILVERADO 1500
(2017) - VEHICLE SPEED CONTROL
Jan 6, 2025
Incident date: Jan 6, 2025
2025 Tesla model Y cameras and sensors all stopped working within 700 miles driven from brand new. Affected systems included all cameras, including backup camera, as well as GPS navigation, with the GPS system believing the vehicle to be static at a Tesla facility in California. This not only prevented the self-driving and navigation from functioning, it caused numerous safety features to be disab... Read more
Incident date: Dec 27, 2024
The contact owns a 2012 Kia Sedona. The contact stated that while attempting to parallel park and gear in drive, the vehicle independently accelerated violently while lightly depressing the accelerator pedal. No warning light illuminated. The contact crashed the front of the vehicle into the rear of a parked vehicle where it came to a stop. No police report was filed. No injuries were sustained. T... Read more
Crash
Incident date: Nov 15, 2023
This is the 3rd incident with the same issue. I lose power when on a freeway. (Other dates [XXX] and [XXX]). On [XXX] I entered [XXX] and had accelerated onto the freeway. Shortly after getting on the ramp, my check engine light went on/blinking and I couldn't accelerate anymore. I was able to pull over on the shoulder. I turned the car off, waited a minute and then turned it on again and t... Read more
LAND ROVER
RANGE ROVER
(2016) - VEHICLE SPEED CONTROL
Jan 6, 2025
Incident date: Nov 10, 2024
The contact owns a 2013 Ford F-150. The contact stated while driving at 55 MPH the wrench symbol illuminated and the vehicle lost motive power and went into LIMP Mode. The contact coasted to the side of the road and turned off and restarted the vehicle and the vehicle returned to normal functionality. The failure occurred a total of three times; however, during the third failure, the check engine ... Read more
Incident date: Dec 1, 2024
Vehicle shut-off while in route, in traffic, check engine light then came on. The second time this occurred, check engine light came on and immediately vehicle proceeded decelerate from 55 mph to 25 mph while I was on a highway. The vehicle would not shift to a higher gear and remained in the lower gear at 30 mph on a 55 mph highway, causing me to move off to the side , turn off the vehicle and ... Read more
Incident date: Oct 17, 2024
Jark sometimes when shifting it self
Incident date: Jan 4, 2025
my car broke down and now the car does not pick up speed and rattles when i press the gas pedal.
Incident date: Aug 1, 2022
I was driving my 2015 Kia Soul along a 4 lane highway when the Check Engine light came on and begun to flash. The Kia began to lose about 5 mph off and then return to the previous rate of speed a few minutes later. Then it would repeat the cycle. As the vehicle lost the engine power, the steering also became very tight as if the power steering was also malfunctioning. I could also hear a slight ta... Read more
Incident date: Jan 5, 2025
I am the owner of a 2016 GMC Canyon truck, which i purchased used in approx 2020 with about 43,000 miles on it...today's date is now 1/5/25 and the truck has approx 99,0000 mile on it. Over the last 2 years the electronic stability control has failed approx 20 times. A warning light appears on the dash stating the failure of the power steering and the stabilitrac. When this happens steering the t... Read more
Incident date: May 29, 2024
The safety issue I have is that my truck will display hesitation in moving forward or accelerating. I have been in a few intersections trying to turn left and when pressing on the gas pedal there is a delay in responding to the gas pedal being pushed. I’ve discussed this with the dealer and was informed that this is normal behavior. The dead pedal has me very concerned for my safety and the safe... Read more
Incident date: Aug 27, 2024
NHTSA Vehicle Safety Complaint •Vehicle Information: •Make: Tesla •Model: Model 3 •Year: 2022 •Summary of Incident: On November 28,2024, I experienced an incident involving my 2022 Tesla Model 3 while it was stationary just outside my garage. I accidentally pressed the accelerator pedal instead of the brake. The car surged forward and crashed into the back wall of my garage. Despite Tesl... Read more
Crash
1 injured
Incident date: Jan 2, 2025
After taking my jeep 4xe in for the 95B recall I drove around 50 miles and the check engine light came on. Once home vehicle would not turn on or charge. Error on dash said “charging system error.” Next day the vehicle would turn on be experience extreme slowness after stopping with bursts of acceleration. The accceleration and breaking system were extremely jerky and I felt like I didn’t kn... Read more
FREIGHTLINER
SPRINTER 4500
(2019) - VEHICLE SPEED CONTROL
Jan 4, 2025
Incident date: Jan 3, 2025
When stopped at a traffic light waiting to make a left turn, I accelerated to start the turn. The truck moved forward slightly and stopped. All throttle response was gone and I was not able to move from the intersection and oncoming traffic. About 4 seconds later the throttle response returned and it drove normally. I was almost hit by an oncoming car for being stopped in the road. This occurs fre... Read more
Incident date: Dec 19, 2024
When driving down a major highway going 70MPH, my 2017 Chevy Malibu speeds decreased, the brakes locked up, and the vehicle would not accelerate. Eventually the car came to a complete stop and an “engine power reduced” notification came up on the dash. I was able to pull off to the side of the road but I was traveling at a high rate of speed on a busy road, I almost got hit multiple times by p... Read more
Incident date: Sep 9, 2024
While driving my 2006 Mitsubishi Raider, I was leaving a customer’s home with a load on my truck. The first issue I encountered was that the truck struggled to exit the driveway. Then, I realized I couldn't shift into reverse. Shortly after, it seemed like the gas line or speed mechanism malfunctioned. Suddenly, the truck accelerated uncontrollably, going full speed straight into a house.luckily... Read more
Incident date: Nov 1, 2024
Shifting from 1st, 2nd, 3rd gears is delayed/hesitant. Extremely noticeable at low speeds when releasing accelerator or braking. Unable to predict speed when coming to a smooth stop, occasionally feels like it lurches forward when it tries to downshift upon braking. Desperately needs software update to TCM, as mentioned hundreds of times elsewhere online. Does not 'train' itself to mitigate this p... Read more
GRAND DESIGN
MOMENTUM
(2023) - VEHICLE SPEED CONTROL
Jan 3, 2025
Incident date: Jan 12, 2024
While driving our 2023 Chevrolet Duramax diesel suburban, I was waiting, at a complete stop, against the median to make a U turn. When the traffic cleared, I began the turn when I suddenly noticed a nearly complete loss of power, hesitancy of engine engagement, and little response to the gas pedal being depressed. Then an error message appeared on the dashboard stating "Low acceleration warning". ... Read more
NISSAN
PATHFINDER
(2014) - VEHICLE SPEED CONTROL
Jan 3, 2025
Incident date: Jan 2, 2025
I was driving at 65 mph when my 2015 F150 shifted into 1st gear. I started skidding sideways and almost flipped but was able to run through the gears quickly and got it into Neutral. This has happened a few other times since the initial incident. I constantly receive codes related to lead frame assembly issue: P0720, P0721, P0722, P161B, etc. I am in desperate need of a new lead frame assembly so ... Read more
Incident date: Dec 19, 2024
I have spent over thousands in 2024 in a small amount of time, going to multiple shops, trying to figure out issues. I have been told these models are known for having ECU and electrical issues. My car will not set off any codes. I have greatly maintained my vehicle. I have had my keys reprogrammed, 2 new batteries, 2 new alternators, all new 6 fuel injectors, new MAP sensor, all new spark plugs ... Read more
GMC
SIERRA 3500
(2024) - VEHICLE SPEED CONTROL
Jan 3, 2025
Incident date: Jan 3, 2025
1/2024 car loses power going from 70mph to about 40mph - dealership adjusted transmission fluid, 12/2024 started having power issues again dropping from 40mph to 20mph. Dealership said they couldn't do anything until it starts happening more frequently. So I'm suppose to just drive it with a potential crash that could hurt or kill someone. Not acceptable, Nissan needs to recall 2012 Rogues due to ... Read more
FORD
F-150 HYBRID
(2021) - VEHICLE SPEED CONTROL
Jan 3, 2025
Incident date: Oct 19, 2024
Vehicle engine hesitates, runs rough and stalls at low speeds between 1st and 2nd gear. The passenger door latch isn't working properly and the door sticks and is unable to be properly opened from the inside of the vehicle. The vehicle was inspected (diagnosed) by Virginia Tire and Auto who found no codes and that the transmission is not the issue and advised during the call that there was an "op... Read more
CHEVROLET
EQUINOX EV
(2025) - VEHICLE SPEED CONTROL
Jan 3, 2025
Incident date: Jan 2, 2025
While driving on 12/20/2024 the 2020 Honda Odyssey started showing 5 warning lights (ACC, LKAS, Collision Mitigation System Problem, Road Departure Mitigation System Problem, & Auto High-Beam Problem) on the dashboard, along with the “BRAKE SYSTEM” light. After these messages and light popped up, the cruise control would not work. The crash mitigation system would not work (automatic breaking)... Read more
Incident date: Oct 21, 2024
Safety was at risk when the gears switched to neutral while I was driving in car with my children. A recall was completed when bought car was not aware of fuel pumps recall issue. Says completed repair but the car is still having issues and was sold to me without telling me about the recall. First appeared about a week ago. Making a ticking noise, losing power when accelerating.
Incident date: Jan 2, 2025
The contact owns a 2009 Lexus ES350. The contact stated that the vehicle intermittently accelerated upon releasing the brake pedal. There was no warning light illuminated. The contact stated that recently upon entering the garage, the vehicle suddenly accelerated after releasing the brake pedal, almost causing the vehicle to crash into the residence. The struck other materials inside the garage, c... Read more
Incident date: Aug 12, 2024
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manuf... Read more
Crash
Incident date: Oct 4, 2024
Forward collision system turns off while driving causing vehicle to randomly jerk an slow down in traffic. Taken the vehicle in 4 times to have them look at and service center refuses to help me an give me any information on when there will be an update. Received an email for a recall made an appointment for said recall arrived at shop and my service was refused. Asked for documentation on service... Read more
Incident date: Dec 31, 2024
On December 3, 2024, the transmission on my 2017 Nissan Rogue would not shift out of 2nd gear. I was driving home from work on a crowded freeway. When the traffic subsided, I could not make my vehicle drive faster than 20mph. I exited the freeway as soon as I could and pulled over to call the Auto Club for a tow. The tow truck driver said that this is a known condition with this model of transm... Read more
Incident date: Apr 1, 2024
Several days ago, the twelve volt battery on my car was replaced because the car just suddenly died overnight while sitting in my garage. They told me that the battery needed to be replaced when I went to the dealer. They replaced it and now less than a week later, I was driving on the highway and suddenly the car Slowed to no more than 27 miles an hour with warnings about the electrical system no... Read more
Incident date: Dec 16, 2024
On [XXX] my 2024 Ford Expedition had a malfunction that could have had serious consequences. This was the second time that this malfunction had occurred. On both occasions, I was parked in my driveway. When I started the 2024 Ford Expedition and put it in gear, before touching the gas, the throttle immediately went to full speed and the vehicle took off. On both occasions, I used extreme brake... Read more
Incident date: Jul 1, 2024
While driving down the road to work on the expressway both my screens blacked out couldn’t see my speed and then came back on it did this multiples times on my 30 minute drive to work one way and multiple times on my 30 minute drive home. It’s done this for the last week. It’s very scary to know you can’t see your speed or don’t know if your car is suddenly going to shut off going down a... Read more
Incident date: Dec 26, 2024
The speedometer in this car is extremely inaccurate and inconsistent with its accuracy. On some occasions, the speedometer can indicate a +-2mph variance at any given speed (good), while other times, the speedometer can indicate a +-6mph variance at any given speed. (bad) The vehicles true speed was verified by GPS speed data and by manually calculating given each individual wheel speed in the ca... Read more
GRAND DESIGN
SOLITUDE
(2023) - VEHICLE SPEED CONTROL
Dec 31, 2024
Incident date: Dec 21, 2024
Vehicle suddenly lost ability to accelerate. After driving narrow mountain roads with a lot of downshifting and upshifting, vehicle was on a long, gradual downgrade, then approached a long, slight (4%?) upgrade. Vehicle would not maintain speed and began to decelerate. Pushing the accelerator to the floor did nothing. Attempted to manually shift gears, but transmission would not downshift, or upsh... Read more
Incident date: Oct 27, 2024
The vehicle tends to lurch/jerk forward during various driving scenarios. The most frightening is when you are approaching a stop light/sign, and there is a car in front of you when this happens. I have had several experiences of almost hitting the vehicle at the light/stop sign.
Incident date: Dec 31, 2024
When driving with my speed control set at 35 to 45 mph, I will sporadically and without warning get a forward collision warning, and the car brakes. When this occurs, there is absolutely nothing around that should cause this warning.The warning occurs for no reason at all. I took the car to my Kia dealership and also provided them with videos taken at two different times. They kept my car for seve... Read more
Incident date: Dec 24, 2024
I HAVE BEEN HAVING A PROBLEM WITH THE Forward Collision Warning on this car since i have had it new . It has been to the local dealer and still has not been fixed. The problem is when it get colder 35 to 50 degrees F out site it will stop working for about 30 to 45 min then start working again for 45 min to an hour then stop working again. during the time it does not work the speed control stops w... Read more
Incident date: Dec 29, 2024
During a U-turn, when I turned the steering wheel my vehicle suddenly accelerated unexpected. I suspect there may have been a malfunction in the vehicle's electronic control system that caused this sudden unintended acceleration. I did alert Honda North America to study the problem. On [XXX], while driving on a narrow street at a speed of less than 5 miles per hour, my vehicle suddenly acceler... Read more
Crash
VOLKSWAGEN
ATLAS
(2022) - VEHICLE SPEED CONTROL
Dec 30, 2024
Incident date: Jun 14, 2024
New SAFTEY ISSUE .... At about 670 miles on the odometer, the cruise control is acting up, Set cruise control to any speed and within less than a minute it jumps up to another value. I.E. set at 45mph, jumps to 61. Set at 50 mph, it jumps to 61. At 70 mph setting it goes to 86mph!. Replicated this many times today (12/18/2024). It didn't make any difference between Normal, ECO or Tow... Read more
FORD
F-150 HYBRID
(2022) - VEHICLE SPEED CONTROL
Dec 30, 2024
Incident date: Dec 30, 2024
On drives longer than 40 miles, camera faults cause cruise control systems to degrade in function and then when the faults are cleared, full functionality resumes without driver alerts. Side repeater camera feeds and rear camera feeds inconsistently load, or take an extended time period to load (10+ seconds). Tesla has confirmed that the autopilot computer (HW3) likely needs to be replaced, but th... Read more
Incident date: Nov 26, 2024
My car stopped while I was driving and I had a catastrophic engine failure. I had to use my engine warranty and also out of pocket pay. I want to issue a warning to the dealer who sold me this vehicle. And I want a reimbursement because I recently purchased the vehicle/
1 injured
Incident date: Nov 1, 2024
Stabilitrak keeps coming on along with 3 other warning lights. I lose speed driving is off and it's hard to maneuver. Had 3 tests ran no response lights went off. then back on on a consistency that is getting annoying and now 3 shops can't diagnosis whats wrong. I don't have thousands to send to dealership for what was supposed to be a brand new car and this is driving like it's a 25 year old car.... Read more
Incident date: Dec 28, 2024
Dash Warning: Check Engine Light, "Engine Power is Reduced!" and Traction Control. Code Reader Results: P2138 (APP) Accelerator Pedal Position Sensors - Not Plausible. Replaced with NEW OEM Part(s) - APP, Electrical Throttle Body and M15 Fuse - which did NOT fix issues and now due to safety concerns (further damage to vehicle and personal preservation) will be towing to dealership for diagnosis.... Read more
Incident date: Dec 29, 2024
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who... Read more
Incident date: Dec 29, 2024
WHILE DRIVING 55 MPH AND COMING TO A FOUR WAY INTERSECTION THE AUTOMATIC BRAKING SYSTEM ENGAGED AND MOMENTARILY APPLIED THE BRAKES. THIS DID NOT CAUSE AN ACCIDENT BECAUSE IT WAS BRIEF. IT WOULD HAVE CAUSED A SERIOUS ACCIDENT IF I WERE ON ICE, OR TURNING, OR SEVERAL OTHER SITUATIONS. tHE DEALERSHIPS I CALLED SAID THEY NEW OF NO SUCH PROBLEMS WITH TIS MODEL.YET IT'S A WELL DOCUMENTED PROBLEM WITH TH... Read more
Incident date: Dec 22, 2024
The cruise control has been programmed to stay engaged, in many instances, after the driver has used the foot brake. In some situations, like approaching a traffic circle, I have slowed down with the foot brake, then had the truck unexpectedly start to accelerate after I released the brake. This apparently has to do with a vehicle in my headway allowing the cruise to remain engaged, and then aft... Read more