Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Jan 30, 2025
I bought a 2017 Kia Sportage with a salvage title at auction on [XXX] for my wife, [XXX]. It had 57,463 miles on the engine. Before it reached the 60,000-mile warranty limit (only for non-salvage title vehicles), it showed error code P1326 and went into limp mode which makes the vehicle drive at a very slow speed to avoid damage to the engine. For an explanation of limp mode, go to the web addre... Read more
Incident date: Jan 31, 2025
Rpm going to high and irregular shifting .This happened after I replaced the part for the 24n07 campaign
Incident date: Jan 15, 2025
The 2023 Jeep Wrangler has been inspected by two different dealerships 6-7 times, and I have submitted four cases through Jeep Wave, including a request for a buyback. While driving on the highway or on city streets, the vehicle experiences a speed reduction to 5-10 miles per hour, with a stiff steering wheel and hard brakes. Warning messages appear, including: "Engine Light," "Service Transmissio... Read more
Incident date: Jan 24, 2025
The steering cable is connected to the transmission hub, and the fitting that connects the two has a gasket that wears away and falls out. This is a recall with vehicles that are made from one of the two plants that assemble fusions, however my vehicle is not covered under the recall even though it is the very same issue as the recall from the other plant. it makes no sense, why is one assembly ... Read more
JEEP
GRAND CHEROKEE 4XE
(2022) - VEHICLE SPEED CONTROL
Jan 30, 2025
Incident date: Jan 29, 2025
Car makes loud humming noise when accelerating and safety break go off for no reason when backing up or parking . I try put gas’s but it doesn’t let me keep the nozzle in . Gas’s light always going off
Incident date: Jan 30, 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that upon starting the vehicle and attempting to shift into drive(D), the vehicle failed to shift or respond as needed. The contact became aware that the vehicle also failed to shift into reverse(R). After restarting the vehicle, the vehicle returned to normal functionality, and the contacts son was able to shift into drive. The ... Read more
Incident date: May 30, 2024
This incident it similar to NHTSA Campaign Number: 23V409000. On December 7, 2024, a 2024 BMW iX was traveling on a cul-de-sac street at low speed, preparing to come to a stop. The driver was turning the steering wheel gently when, without warning, the vehicle suddenly accelerated rapidly. The unexpected surge in speed left the driver unable to react in time to stop the vehicle. As a result, the B... Read more
Crash
2 injured
Incident date: Jan 25, 2025
While driving down the freeway at around 60 mph, I sharply accelerated to negotiate traffic and my vehicle lost power and the check engine light was flashing. I was able to roll to an exit ramp where i could barely get up a slight incline. I was able to get out of traffic but at speed of less than 5 mph. It sounded like the vehicle was running on two cylinders. I pulled over and turned the car ... Read more
Incident date: Jan 5, 2025
Entire car needs repairs problems with starting
Incident date: Jul 3, 2023
While driving my ram truck, a notice goes across the cluster center saying to shift vehicle to park. No other lights go on like check engine lights etc. But the truck goes to a complete stop and makes you shift in to park then back in to drive this is dangerous because it happens to me while I am driving to include one time coming off the off ramp on the freeway possibly making someone rear end me... Read more
Incident date: Sep 9, 2024
On January 22, 2025, I was driving at highway speed and suddenly my car seemed to lag in power. It slowed from about 60mph to 40mph and pressing on the gas did not do anything. The Check Engine light began flashing. I felt like it would continue to slow down and it was rush hour. I managed to safely exit the freeway and parked the car. I turned it off, waited a moment, turned it back on. It seemed... Read more
Incident date: Jan 13, 2025
I was trying to reverse the car from my Garage. I turned on the Engine and put the vehicle in Reverse Gear. The vehicle just zoomed out of the driveway leaving me without the ability to control it and hit a tree on a neighbor's house and stopped. Then I tried to bring the Car into the Garage by engaging the Drive Gear. Again, the vehicle zoomed into the Garage, hit a few objects in the garage and... Read more
Crash
Incident date: Jan 29, 2025
I will be driving down the road and a red lighting bolt will flash on my gauges then the jeep will either lose power or shut off. I was almost hit by a semi truck due to this. Once I cycle the key goes away till the next time it happens. Also the brake assist will randomly kick on typically applying braking power to the left rear passenger tire. This is not fixed by cycling the key. Jeep has recal... Read more
Incident date: Jan 29, 2025
The contact called concerning the owner of a 2024 Tesla Model Y. The contact stated while idle at a red light in her vehicle, the 2024 Tesla Model Y rear-ended her vehicle. When speaking with the owner of the vehicle it was informed that the Tesla was on autopilot causing the crash. The owner stated that they could not feel when the impact occurred. No air bags deployed. The contact's vehicle was ... Read more
Crash
1 injured
Incident date: Nov 11, 2024
I feel there was intentional odometer tampering done on my car
Incident date: Jan 22, 2025
The contact owns a 2025 Mitsubishi Outlander PHEV. The contact stated upon pulling into her neighbor's driveway while depressing the brake pedal, the vehicle accelerated unintendedly and crashed into a brick wall that was 4 feet away. The brick wall was damaged. The air bags did not deploy. The contact stated that upon shifting to reverse while depressing the brake pedal, the vehicle accelerated... Read more
Crash
Incident date: Mar 13, 2024
On [XXX] I was parking in my parking spot outside my house, went to pull up 3 more inches in my parking spot when the vehicle accelerated at an extremely rapid speed, went over the high curb, up my front lawn into the tree in my front yard. It was a battle between the brake and the gas acceleration event. Then I put it gently in reverse, my car fled rapidly down into the parking lot at such a high... Read more
Crash
Incident date: Jan 29, 2025
RPM surges intermittently upon deceleration while in the sport mode. Began a few months ago.
Incident date: Jan 28, 2025
While driving the vehicle, usually while passing another vehicle, it slams on the brakes suddenly and decelerates rapidly. I suspect it has something to do with how it reads it's surroundings. When it happens, which is without warning, the BRAKE light comes on the dash. It has happened multiple times but recently it was a close call with another vehicle behind me on the interstate. Which is why I'... Read more
Incident date: Jan 17, 2025
Driving my jeep to work and a bunch of warning lights come on - air bag, power steering, camera, front collision detection, abs system, parking brake, etc. I also lose power steering. Mechanic cannot find cause and all modules appear to be working - codes clear and return after about 30 miles of driving. Car isn't safe to drive and has been in the shop for 11 weeks with no answers. It is about ... Read more
JEEP
GRAND CHEROKEE
(2014) - VEHICLE SPEED CONTROL
Jan 28, 2025
Incident date: Nov 1, 2024
Our vehicle experiences loss of motive power as well as a complete disconnect from the battery. All diagnostics have shown that physical battery connections are good. We have been left on the side of the road with the inability to drive the vehicle above 20 mph. It is extremely dangerous when moving through an intersection or driving on the highway. We get a sudden warning lamp of a battery, char... Read more
Incident date: Jan 22, 2025
On Nov 9, 2024 I was pulling into a parking spot in a public parking garage, after turning 2 tight corners to approach the parking spot. About half way into the parking spot, the car suddenly lurched and accelerated and I crashed into a 90 degree concrete corner wall! It happened SO fast, without any warning sounds or ABS brakes deploying. The entire front passenger corner of my car was badly dama... Read more
Crash
CHEVROLET
SILVERADO 1500
(2021) - VEHICLE SPEED CONTROL
Jan 28, 2025
Incident date: Dec 28, 2024
Was stalling, would loose power, now will not start. Found a recall ( engine and engine cooling: exhaust system: emission control: catalytic converter # 19v120000.) same problems. Towed to local kia, they say not under recall list. This recall is only for engine size 1.6. My engine is a 2.0. But they said catalytic converter needs replaced. Although car is aged only has about 55,000 miles. Catal... Read more
Incident date: Jan 21, 2025
Car loosing power
LAND ROVER
RANGE ROVER EVOQUE
(2019) - VEHICLE SPEED CONTROL
Jan 27, 2025
Incident date: Jan 23, 2025
My wife was driving my truck and the gear light came on the dash. The truck went into limp mode in the middle of traffic and about caused her to get hit from behind. I took the truck to Long Lewis Ford in Prattville Alabama and was told that I was a year out of warranty for the recall that is on the transmission for my truck. Ford knows they had issues with 2013 F150's but now they do not want ... Read more
Incident date: Jan 21, 2025
The contact owns a 2020 Jaguar F-Pace. The contact stated that while the vehicle was in the park gear, the vehicle unintentionally accelerated at approximately 10 MPH and the entire front of the vehicle crashed into several trees where it ultimately came to a stop. There was minor cosmetic damage. No warning light was illuminated. The air bags were deployed. A police report was filed. The contact ... Read more
Crash
1 injured
Incident date: Jan 23, 2025
We own this vehicle with 147,xxx miles on it. There was extended warranty coverage of 10-years or 150,000 miles for the power steering position sensor and torque sensor, all part of the electronic stability control system the bulletin is 15356. A very costly repair that could result in a crash if a driver has the steering wheel lock up while driving. Zero help from GM because the period has "expir... Read more
Incident date: Dec 15, 2024
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription s... Read more
MITSUBISHI
OUTLANDER
(2023) - VEHICLE SPEED CONTROL
Jan 26, 2025
Incident date: Dec 20, 2024
ABS BRAKE WARNING Light came on and others warning lights. Error Code C220-49 Anti-Lock Brake Module Internal Failure-Electronic. Also lost cruise control, traction control, trailer brake controller and anti-lock brakes. Parts are on Nationwide BACK Order due to the massive failure rate. Safety Issue especially when towing and using OEM trailer brake control.
GMC
SIERRA 1500
(2014) - VEHICLE SPEED CONTROL
Jan 26, 2025
Incident date: Nov 7, 2024
Transmission issues Vehicle drives forward when in reverse Vehicle will no go into reverse Vehicle will not drive or go into reverse
Incident date: Dec 15, 2024
Several incidents in which adaptive cruise control resets itself to 90mph when moving into a higher speed limit area- for example, cruising along at 70mph, pass a speed limit sign allowing 75mph, and suddenly the cruise control resets at 90mph. If you are not very consciously thinking about this you quickly find yourself going 90mph. It never resets at 80 or 85- always 90mph. Going 15 or 20 mph fa... Read more
Incident date: Jan 23, 2025
Over the past 4 months the powertrain malfunction light has illuminated 4 times on random occasions. The first time it came on while I was driving home from shopping. I did not notice the light until I stalled in the intersection trying to get on to the interstate. Stopped at the Ford dealership and insisted they scan it while the light was on. They refused and kept it for 2 days to tell me there ... Read more
FORD
EXPEDITION
(2019) - VEHICLE SPEED CONTROL
Jan 25, 2025
Incident date: Jan 6, 2025
Ford recalled 107,850 2013 Ford F-150 trucks with 5.0-liter or 6.2-liter engines due to a transmission issue. The recall was issued on June 10, 2019, with the recall number 19V433000. The transmission could unexpectedly shift into first gear, regardless of the vehicle's speed This could cause a loss of vehicle control and increase the risk of a crash I took the truck to Ford to fix and they did... Read more
Incident date: Sep 11, 2023
Sterling wheel begins to shake at high speed and a lower speed causing the whole steering wheel to shake and make noise. And have realized the cruise control is no longer working
Incident date: Jan 25, 2025
My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle’s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my PTU needs replacing. I will have the amber service transmission light illuminated but only after having transmission disengage. This power failure is a extremely serio... Read more
Incident date: Jan 25, 2024
The ABS electronic module has failed. The replacement part from the dealership has/is on “Engineering Hold “ since November, extended to December 19, then extended to January 17, and now extended to February 19th. The ABS modules for Dodge Ram trucks from 2017 onwards are on recall. The ABS module also controls the cruise control, so that is not working also. Please add the 2016 models to the ... Read more
Incident date: Jan 19, 2025
Unknown issues w/ sensors and wiring lead to turbocharger failure. This led to spontaneous acceleration issues on the highway. Less than a year after the warranty covered the replacement of the turbocharger (less than 60k miles on the car) the turbocharger again failed (64k miles on car).
Incident date: Jan 10, 2025
The range extender did not turn on while I was driving the car. When the range extender failed to work the car slowed down from 70+ mph to as low as 7 mph in minutes. The car then limped along for several minutes at this dangerously slow speed until the range extender turned on. Once the range extender began working, the car took off like a rocket, going from 7 mph to 70 in seconds. There are no w... Read more
Incident date: Jan 17, 2025
The vehicle is accelerating and braking randomly without my control.
Incident date: Oct 14, 2024
It's the same issue as Recall Notice 22S02/NHTSA Recall 22v011. The replacement part is MR3Z-7583-A 1X ($2-$5 part with 30 second install), but they do not show it under parts for my truck, they would prefer to sell me the whole brake pedal assembly ($50+ part and labor probably diagnosis charge in addition to part replacement). The part becomes brittle and breaks. This caused dead battery, 5 hour... Read more
JEEP
GRAND CHEROKEE 4XE
(2025) - VEHICLE SPEED CONTROL
Jan 24, 2025
Incident date: Nov 14, 2024
Intermittent hard, delayed shifting, and a high-speed stumble. Sometimes coming out of 3d under a moderate acceleration, it feels like someone stabs and releases the brakes hard enough to lock the seat belt retractor.
Incident date: Jan 24, 2025
Purchased vehicle at dealer with 0 miles, and shortly after i had a service hybrid battery, brake system malfunction, auto emergency braking service required. After taking to the dealer multiple times. They are unable to find anything.
Incident date: Sep 14, 2024
The contact owns a 2013 Tesla Model S. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that the message "Take to Service" was displayed. The local dealer was contacted, and the vehicle was towed to the dealer by Tesla Insurance to be diagnosed. The contact was informed that the drive unit was rusted and ... Read more
VOLKSWAGEN
BEETLE
(2017) - VEHICLE SPEED CONTROL
Jan 24, 2025
Incident date: Jan 1, 2025
Electronic stability control, check engine and ABS lights are all on. This effects not only my ESC- I have gone out of control multiple times in bad weather, but because of this the cruise control and the automatic starter on my vehicle do not work either. I live in northern VT where winters are tough. ESC needs to be working properly to prevent potential for crash. I have come close several t... Read more
Incident date: Jan 21, 2025
The Vehicle Dynamics Control safety system malfunctioned and forced me to drive straight on a curved banked overpass into the concrete barrier
Crash
MERCEDES-BENZ
GLE 400 E
(2024) - VEHICLE SPEED CONTROL
Jan 24, 2025
Incident date: Nov 11, 2024
Service High Voltage System Reduced Acceleration - Drive with Care Service Vehicle Soon There is a very prevalent problem with the new EV Honda Prologues. Mine has been in the shop since last Friday, Jan. 17. The parts "are on backorder" with Honda refusing to state how long it will take for parts to come in.
Incident date: Jan 17, 2025
Recurring System Problems: My vehicle continues to exhibit intermittent system failures, causing unpredictable and potentially dangerous driving conditions. These issues have included: engine stalling, braking issues, electronic system malfunctions].
CHEVROLET
SILVERADO 1500
(2020) - VEHICLE SPEED CONTROL
Jan 23, 2025
Incident date: Jan 13, 2024
The truck repeatedly while turning a corner. Will stall and engage the barking brake. The engine will not always start up immediately following the stall. If the engine does start, you can disengage the parking brake and continue on. However, the battery light will come on as well as an engine light. If you do not pull over and completely shut the vehicle down. While, the battery light is on. T... Read more
Incident date: Aug 1, 2024
Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on... Read more
Incident date: Sep 5, 2023
The contact owns a 2006 Mitsubishi Raider. The contact stated that while driving at low speeds through a residential area, the vehicle inadvertently lost motive power, prompting the contact to pull over to the shoulder of the roadway at the end of a cul-de-sac and shift the vehicle into park. Upon attempting to exit the cul-de-sac the contact stated that the vehicle failed to shift into reverse, a... Read more