Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Feb 8, 2025
This is the 3rd or 4th time I have observed sudden unexpected acceleration when at a full stop at a light while using FSD Supervised (v13.2.7 just updated). It first happened 2 or 3 times on FSD v13.2.6 when mine was the lead car at stop lights. This time I was at a stop light but obviously not the lead car. The truck in front of me was blocking view of the traffic lights. Each time, I have hit th... Read more
Incident date: Feb 12, 2025
Van purchased new October 2024. On two separate occasions, one in late 2024 and next today, [XXX], when pulling into street from a stop, there is no throttle response. You push the accelerator at varying pressure and no response for 2-3 seconds. This is a severe safety issue as it could cause an accident with oncoming traffic. No error lights illuminated on dash. Have seen other complaints on NHT... Read more
HONDA
ACCORD HYBRID
(2023) - VEHICLE SPEED CONTROL
Feb 17, 2025
Incident date: Feb 10, 2025
I was exiting a highway onto another highway. It was a pretty sharp exit to the right. The vehicle lost engine power, and I couldn't travel greater than about 40 miles/hour. The vehicle would not respond to my pressing the accelerator. Upon getting off the exit onto the next highway, I immediately pulled over and shut the vehicle off. I waited a few minutes before restarting the vehicle. Once I re... Read more
Incident date: Feb 7, 2025
The vehicle unexpectedly stalled - lost power while driving and the brake system warning light came on. There were no warning lights, messages or other issues with the vehicle prior to this failure. Was fortunate that the car coasted to a stop on the side of a busy road with no traffic following behind. The vehicle was then towed to a Honda dealership for inspection. Was advised by the service dep... Read more
Incident date: Feb 15, 2025
ENGINE CHECK LIGHT coming on constantly Cylinder 3 misfire reported under DIAGNOSTICS of ADVANCE AUTOPARTS 500 Rte 291, Lee's Summit, MO 64063 another workshop said NO MISFIRE however now it says Engine Misfire 1, 3, 5, 6 4 cylinders misfiring as per diagnostic on 02/15/2025
CHEVROLET
SILVERADO 1500
(2020) - VEHICLE SPEED CONTROL
Feb 16, 2025
Incident date: Jan 27, 2025
Slow acceleration at the speed between 0 to 30 mpg. Doesn’t shift smoothly and hesitate. Not enough power on the highway
Incident date: Feb 3, 2025
ABS module failed 2 years ago. No traction control, no cruise control, no stability management. This part has been on backorder for 2 years and affects many years. Issue started intermittently about 3 years ago while driving, now the vehicle is extremely unstable in wet conditions. Dealership has diagnosed and said to check back every few months for a solution. Additionally the plastic oil filter ... Read more
Incident date: Jan 31, 2025
There has been multiple recalls on this vehicle. I have not received any recall updates. Software updates were to be sent out to fix the braking situation. I continue to be on 2.0 for the last year, and I have had issues with my braking since buying the vehicle over a year ago. I have a braking warning lamp upon starting the car.
FORD
MUSTANG MACH E
(2021) - VEHICLE SPEED CONTROL
Feb 15, 2025
Incident date: Feb 7, 2025
I was driving with cruise control on. I had to slow down for traffic. Upon resuming speed, I reactivated cruise control at which time it jumped to 110 mph. This happen several times. I turned cruise off and back on 110. I canceled and tried to reset, 110. I kept resuming 110 mph and the function was not usable. I have a video but was unable to upload because it was to large
Incident date: Feb 14, 2025
Dear NTSB Team, I am writing to formally report a serious safety incident involving my 2019 BMW 530E, which occurred last night on [XXX] in Danville, CA. My vehicle was parked in my friend’s private driveway, with the parking brake engaged and the gear selector set to Park. I was chatting with my friend who was in the passenger seat . My feet were on the floorboard, my seat belt was on and the... Read more
Crash
2 injured
Incident date: Feb 12, 2025
Rear Toe Link and . Lag in Acceleration was completed on 05/08/2014 but the problem persists also electrical failure seat gets stuck or engine wont turn on , blind spots makes sound when no vehicle around Engine has no power TCM transmission Control Module code comes and goes
Incident date: Feb 13, 2025
Unknown, ICC module is out on Sentra is known issue from Nissan, needs to be recalled as it can cause some cars to brake on there own from what I’ve seen online. Nissan wants over 2000 to make repair on a part they know from the factory is likely to fail
Incident date: Jul 1, 2024
While accelerating onto the highway, the engine backfired and suddenly lost speed, violently shaking.
Incident date: May 14, 2024
I have experienced several occurrences of unintended acceleration while operating the vehicle at low speed. Two recent examples; 1) the truck accelerated rapidly while I was driving into my garage, and 2) the truck accelerated suddenly when pulling forward out of a parking spot in the morning shortly after starting the vehicle. In all cases, a hard application of the brake pedal slowed the vehic... Read more
Incident date: Feb 11, 2025
The EGR valve failed. This caused the vehicle to have insufficient propulsion while driving. The dealer has confirmed the EGR valve is the problem. The vehicle is at the dealership. The check engine light came on. The dealer is now stating the replacement EGR valve is a $4000 part because GM stopped making the part when they discontinued the Volt. An EGR valve should cost $250-$400 not $4000. The... Read more
Incident date: Feb 13, 2025
The dash cluster screen goes in and out. Randomly began and got more frequent as time went on. This screen shows ones speed, gas, cruise control, lane assist, mileage and which vehicle mode it is in. Once the blacked out screen appears driver has no indication of these features. Evaluated by dealership and had to replace and reprogram the entire dash cluster at an out of pocket cost of $1846.
Incident date: Oct 25, 2024
Truck has code P0299. Turbo underboost. Reduced acceleration, lack of power, and a check engine light.
FORD
FUSION HYBRID
(2010) - VEHICLE SPEED CONTROL
Feb 13, 2025
Incident date: Jan 23, 2025
-auto start/stop "feature" Since there is no way to permanently disable this feature i forgot that it was on. while stopped a stop light i was unable to move when the car behind me could not stop due to the wet roads. If the car behind me was unable to swerve in time i would have been rear-ended. by the time the engine started the car behind me was in line with my back seat. no amount of gas savi... Read more
Incident date: Feb 13, 2024
The vehicle has a fault in the ABS system that is causing the ABS light to stay on, as well as the traction control light and the Brake light. This means the brakes will lock up, causing the vehicle to slide, the vehicle has no assisted traction control, and the cruise control will not engage. In a vehicle like this (a pick-up truck) the back end is notoriously light and will easily loose traction... Read more
Incident date: Feb 7, 2025
NHTSA Campaign Number: 24V499000 NHTSA Campaign Number: 24V405000 NHTSA Campaign Number: 24V623000 NHTSA Campaign Number: 24V865000 Those are open recalls, The Fisker OTA team couldn't update the vehicle software over the air. My vehicle is not in a safe condition without the successful software update. Please instruct or take appropriate action for the updates to happen and the water pump to be r... Read more
Incident date: Apr 16, 2024
I had purchases a 2021 Audi Q8 from Carmax on 10/16/2024. There was a time that I was driving at 35 mph in the left lane which I had my signal on to proceed in the turning lane when the car went into park and the crash indicator was on. I was jerked by the force. I also notice when you turn the car on there was a knocking sound. I had taken the vehicle into Westmont Audi on 11/22/2024. They had c... Read more
Incident date: Jan 18, 2025
The contact's companion leased a 2022 Toyota Venza Hybrid. The contact stated that the vehicle had experienced unintended acceleration on several occasions. The contact stated that while in a drive-thru and slightly depressing the brake pedal, the vehicle suddenly accelerated unintendedly and crashed into a pole. There were no warning lights illuminated. The air bags did not deploy. The contact di... Read more
Crash
1 injured
Incident date: Sep 27, 2023
Cruise control doesn't maintain speed, speed decreases. Car shakes under 10 mph and after 40 mph. Engine light starts blinking.
Incident date: Feb 11, 2025
I have had my prologue for about two months now and have noticed that I receive a warning about reduced acceleration "randomly." I say “randomly” because I’ve observed that it appears during two specific situations. I get that warning whenever I’m low (less than 20%), so this is not random as it seems consistent. The other time this occurs is when I am driving or just starting my car (the... Read more
Incident date: Feb 9, 2025
while entering a freeway the car in front braked suddenly and in the process of braking in response our Fisker did its characteristic "chatter" as the ABS first activated and then stopped braking all together causing us to hit the car ahead. Had the brakes not misbehaved the turning movement to avoid the impact would have allowed the collision to be avoided. Our Tbox has not worked since gettin... Read more
Incident date: Feb 11, 2025
As I was pulling up to a gas pump, my car suddenly accelerated. Applied the brakes to stop but it kept accelerating. My choices were to hit the car in front of me or a snow bank. I chose the snow bank. Tons of damage to my car. Don’t have that info yet, though.
Crash
Incident date: Oct 1, 2024
I am very concerned about these recalls 24V405 24V404 24V623 and the availability of service providers to preform the corrections as there seems to be only 20 service techs in the whole country. For these free recalls I am told to pay and then get reimbursed (From Who?)I have yet to get on any providers schedule. AS a responsible vehicle owner and operator I am looking for answers and direction to... Read more
Incident date: Feb 11, 2025
My vehicle has not received any of the recalls put in placed by the NHTSA. Water pump recall Door handles recall re-gen brake recall OS2.2 upgrade
Incident date: Nov 12, 2024
Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did ... Read more
Incident date: Mar 14, 2024
There are multiple recall notices on 2023 Fisker Ocean, No response from Fisker customer service. Submitted multiple tickets to the Fisker no responce. While driving the vehical acclarate speed rapidly ,shotdown vehical while driving on highways. The following Recals pending more than 6 months ,No responce from FIsker. Customer service phone number no one answer, no email responce. Recals: Cab... Read more
Incident date: Sep 12, 2023
Repair shops won't cover the door handle recall because it is too expensive and they are not being reimbursed from the trust. Water has gotten into the door handle so the NFC doesn't work. Water has gotten into the front bumper connections, so none of the following work correctly: Adaptive Cruise Control Automatic Emergency Braking Blind Spot Warning Forward Collision Warning Lane Depart... Read more
Incident date: Feb 12, 2025
The contact owns a 2014 Honda CR-V. The contact stated while driving at 25-50 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. There were no warning lights illuminated. The contact's son test-drove the vehicle and experienced the same failure. The contact attempted to depress the accelerator pedal and believed that there was no gasket on the fuel pump. Th... Read more
Incident date: Jan 29, 2025
ABS system failure. Unable to repair the ABS control module because the part is not available making the passenger rear wheel lose traction while starting to move and driving at highway speeds causing the rear of the vehicle to fishtail on dry roads. Even with new tires installed.
Incident date: Feb 2, 2025
The digital gauge cluster where speedometer and other essential gauges for the vehicle failed. It is available upon request. My safety is at risk as I’m unable to determine speed, monitor ABS, or monitor other essential features that the guage cluster provides. It also periodically blinks on startling me and putting my life and others in danger. The dealership has confirmed this problem and ... Read more
Incident date: Jan 24, 2024
I lost power steering and hard to steer. I looked at fuses and f78 looked to be good. I made an appointment with Dodge dealer and when I was going to bring it steering worked. Now I need to wait to see if this issue happens again and this is dangerous while driving. There should be a recall on Module that causes this. I’ve read where this is common. We shouldn’t have to drive a vehicle wit... Read more
CHEVROLET
SILVERADO 1500
(2022) - VEHICLE SPEED CONTROL
Feb 11, 2025
Incident date: Feb 10, 2025
Once the cruise control or adaptive cruise control is set, there is no indication as to what the speed is set to on the display. The only way to find out what it was set to is to turn off the cruise control then set a new speed. Also, when increasing or decreasing the speed control, there is nothing to indicate the new speed in the display. You must count how many times you press the + or - spe... Read more
CHEVROLET
SILVERADO 1500
(2019) - VEHICLE SPEED CONTROL
Feb 11, 2025
Incident date: Dec 1, 2024
What happened 1. A dashboard message has been popping up since December 11 on my 2014 Chevy Cruz car. I only have 77,000 miles on it. The message indicates “service tracking control “ 2. I took the car to the dealer and they said they did a number of repairs and I was charged 900. Some odd dollars to fix some parts to re-Zoll Veve the tracking control issue. 3. I let them know that that messag... Read more
MITSUBISHI
OUTLANDER SPORT
(2015) - VEHICLE SPEED CONTROL
Feb 11, 2025
Incident date: Dec 15, 2023
The contact owns a 2015 Ford Focus. The contact stated that while attempting to accelerate from a red light, the vehicle failed to move or respond as needed. The vehicle hesitated and the vehicle then worked as designed. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the clutch needed to be replaced. The vehicle was repaired, but th... Read more
Incident date: Jan 16, 2025
There is significant throttle lag where the throttle has a delay in engagement after a rolling stop. Turning into traffic flat out is dangerous when the throttle has a delay, if you push harder then it gives you too much throttle after the delay and will chirp the tires. I am not the only one. 100s if not thousands of people are complaining about this same issue.
FORD
BRONCO SPORT
(2022) - VEHICLE SPEED CONTROL
Feb 10, 2025
Incident date: Feb 8, 2025
My ABS pump went out, causing my stability control to not function and cruise control to not function. Cruise control would randomly deactivate, causing a momentary loss of control and ABS function. Dash light illuminated with codes relating to ABS pump and traction control. ABS pump was replaced (part no. 68195569AB) and problem was fixed, but FCA will not reimburse me since I did the work mysel... Read more
Incident date: Feb 10, 2025
My opinion is Sudden Unintended Acceleration during driving to parking area only about 10 feet left to park. (Accelerator pedal position 17% to 99% before crash 1.5 second and Engine RPM to 4100). I have EDR Report. and report analyze sheet. If you need this EDR report and analyze sheet, please contact me I can mail to your office because I don't have idea how can I upload.
Crash
Incident date: Feb 10, 2025
Several times on residential speed control the system does not recognize yellow flashing school speed reduction signs. Never slows or breaks. The speed of 25 mph does not register on the screed (other speed signs do). I told tesla service center when other services were being done. They said they were aware. I have seen no improvement over the last several months
Incident date: Oct 10, 2024
We took our truck to the local Ford dealership in regards to recall 24S37. There were no issues with the truck before we took it in. They say it was repaired on 1/7. A couple of weeks later the truck gets stuck in 1st gear and the now and at the same time the speedometer shuts down. We have read that if the program update doesn't fix it then they need to replace the leadframe but now they are sayi... Read more
Incident date: Feb 10, 2024
On [XXX], my 2024 Honda CR-V Hybrid experienced a sudden loss of acceleration while driving on the highway, creating a dangerous situation where I was unable to merge or maintain speed. This put me at immediate risk of an accident as other vehicles were traveling at normal highway speeds. This issue arose less than 136 miles after my vehicle underwent recall repairs on [XXX] at Superstition Sprin... Read more
Incident date: Jan 22, 2025
The contact owns a 2022 Ford Maverick. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The vehicle failed to accelerate as designed. The powertrain message was displayed. Additionally, the WRENCH symbol was displayed. The vehicle was taken to the local dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The Fo... Read more
Incident date: Jan 18, 2025
While quickly shifting the car from drive to reverse the car will suddenly go full throttle in reverse with no pedal input. This is very easy to get it to do
Incident date: Jan 8, 2025
Truck started downshifting to 2nd gear at highway speeds, submitted claim, (no recall) Local Ford said no problem with my transmission. I replaced the leadframe in transmission. This fixed the problem. Ford came out with recall, Ford mobile came out and updated software for transmission. Since software update, Started down shifting again, sticking in 5th gear, or sticking in 3rd gear. Wrench c... Read more
Incident date: Feb 1, 2025
Car showing warning : engine power reduced Car decelerate unexpectedly Car won’t accelerate past 20 mph intermittently - when putting car in park, car won’t recognize when in the park positioned and shows warning : shift to park
Incident date: Nov 22, 2023
My Acura mdx 2016 is well maintained, only 42500 miles,bought brand new from dealer, problem started 6 months ago, accelerator, rpm goes up even on 20 miles driving, and car just stops and gear goes to park mode..dealer inspected, they said transmission needs to be replaced, contacted NCDS, their respond I passed the warranty of 7 years, not covered. Dealer charging 7100 to fix issues.
Incident date: Oct 1, 2024
While driving the 370 miles from Fairbanks to Anchorage with our family and dogs, our vehicle shut down completely with no warning. The drive is through a very remote section of Alaska. While passing a slower vehicle, our Yukon completely shut down, to include the all controls including the dash and lights. We were unable to complete the pass, leaving us in direct line with on coming traffic with ... Read more