Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Apr 13, 2026
I was driving on Hwy 41 in Lutz, Fl in middle lane (out of 3 lanes) at around 50 miles per hour, then suddenly a warning came up on my infotainment consule that noted that my driver assistance system was not functional. My car then slowed down to 20 mph and would not accelerate. The line of cars going fast behind me started to honk at me. I had to put on my hazards and slowly get into far right la... Read more
Incident date: May 15, 2026
On 6/29/2026, While engaging the brakes on my leased ID.4, I was slowing down approaching another car, and suddenly the vehicle surged forward with full acceleration. It then suddenly re-engaged the brakes just before the vehicle in front of me. On 7/1/2026, I was stopped in traffic near Englewood City Center on I-285. Then with brakes engaged the ID.4 surged forward twice (2x's) striking the l... Read more
Crash
Incident date: Jul 19, 2026
Vehicle Safety Hazard & Recall Remedy Denial Recall: 26S28 / NHTSA Campaign 26V237 Summary of Issue: I am experiencing active, unsafe vehicle symptoms directly tied to Recall 26S28, including intermittent transmission signal loss, warning lights, and abrupt downshifts while driving. I initially contacted Ford in April/May 2026 immediately following the recall notice, but was informed no remedy ... Read more
FORD
EXPEDITION
(2021) - VEHICLE SPEED CONTROL
Jul 27, 2026
Incident date: Jul 27, 2026
The contact owns a 2018 Honda CR-V. The contact stated that while driving approximately 70-75 MPH on the highway, after entering the highway uphill, the vehicle failed to accelerate as needed. The vehicle lost motive power with the check engine warning light flashing. The driver pulled over, and the vehicle was restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaire... Read more
Incident date: Jul 11, 2026
Sudden acceleration while parking in my garage. Very low speed,then sudden “explosive “ acceleration smashing the front end and garage contents
Crash
COOPER
MASTERCRAFT COURSER A/T
(9999) - VEHICLE SPEED CONTROL
Jul 26, 2026
Incident date: Mar 20, 2026
I was driving on the highway at about 60-70 mph and my truck shifted into first gear with my tires basically locking up and slid along the highway. I brought my truck into a ford dealership and they told me they couldn’t get it to replicate the incident so they turned me away. I personally replaced my battery terminals and it hasn’t done it again. Now I will be driving and randomly my truck wi... Read more
ALFA ROMEO
GIULIA
(2017) - VEHICLE SPEED CONTROL
Jul 26, 2026
Incident date: Apr 1, 2026
ABS / Traction Control / Brake warning lights ALL illuminated. No anti lock brakes and no cruise control. ABS module failure. Replacement part on back order for at least 2 years. Unable to repair.
Incident date: May 30, 2026
The TCU/TCM has been going in and out of control. Sometimes it will work then others it will shut off. Speedometer won’t work, power steering won’t work, cruise control won’t work, etc. and when you do the transmission reset for it, it won’t work at all.
Incident date: Feb 2, 2025
P0420 P0441 P0014 P1326 C1260 C1688 C2130 These are the codes that's affecting my car
Incident date: May 25, 2026
I parked this hybrid rental vehicle on a steep street facing uphill and remained in the car with it on for about 15 to 30 minutes. When I put the vehicle back in Drive, released the brake pedal, and pressed the gas pedal to drive away, the car quickly free-rolled backwards. There was no throttle response, and I had to quickly brake to stop the car from its quick backwards descent. Multiple atte... Read more
Incident date: Jul 24, 2026
6 month old, 9,000 miles 2026 Sierra 1500 with Duramax 3 liter suffered an engine control module failure 4 hours into a 12.5 hour drive home from family vacation. First a transmission service warning flashed, then an emissions system failure with a forced speed reduction warning. This happened with two children and a dog in the vehicle. OnStar did diagnotics and said I had to see a dealer. Fortu... Read more
Incident date: Jul 16, 2026
The dash will completely go black except for red words *no signal.* and all warnings are no longer visible, I cannot tell what speed I’m going, or what percentage battery my car is at. I don’t see visible lane or collision warnings. It is very unsafe and I have been to the dealership twice to try and fix it. The issue returned both times.
Incident date: Nov 1, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 35 MPH and making a left turn, the vehicle decelerated to 29 MPH and failed to properly accelerate. The accelerator pedal was depressed and went down to the floorboard. The vehicle was pulled over safely and avoided a crash. The contact attempted to restart the vehicle. The battery power was at 1 percent after drivi... Read more
Incident date: Jul 23, 2026
Vehicle suddenly seemed to shift while driving causing a loud sound, jerk and caused a loss of control suddenly.
FORD
BRONCO SPORT
(2024) - VEHICLE SPEED CONTROL
Jul 23, 2026
Incident date: May 23, 2026
The contact owns a 2010 Chevrolet Malibu. The contact stated that after driving for 5 miles, the vehicle went into LIMP Mode, with the message "Service Traction" displayed. The contact stated that the vehicle operated as intended after cooling down; however, the failure recurred after driving 5 miles. The vehicle was taken to the dealer, where it was diagnosed with high resistance in the BCM harne... Read more
Incident date: Oct 12, 2022
Subject of Complaint: Severe odometer fraud, mileage tampering, and title misrepresentation by the selling dealership: Phenix Motors, LLC ([XXX]), operated by [XXX]. The Discrepancy: The vehicle was sold to me with a falsely represented odometer reading. Subsequent electronic diagnostics and vehicle history reports reveal that the actual mileage is severely discrepant from the mileage disclosed on... Read more
Incident date: May 15, 2026
The contact owns a 2021 Toyota Rav4. The contact stated that while driving at approximately 30 MPH, the vehicle aggressively accelerated while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer and remained with the dealer for additional diagnostic tests. The vehicle was not repaired. The manufacturer was made aware of the failure. The fa... Read more
Incident date: Jul 22, 2026
Tesla took off from a parking lot and was uncontrollable, went through the grass, crossed the street and construction before hitting the barricades and fell into a sewer as the road ended there. There were 2 passengers in the car and luckily both passengers came unharmed. But FSD needs to be investigated on why this happened.
Crash
LAND ROVER
DEFENDER
(2020) - VEHICLE SPEED CONTROL
Jul 23, 2026
Incident date: Jul 17, 2026
See attached document for complaint.
JEEP
GRAND CHEROKEE
(2025) - VEHICLE SPEED CONTROL
Jul 23, 2026
Incident date: Jan 2, 2026
My car stalled stopped and takes a While to turn on , all lights turned on .. coded came back and showed it was fuel pressure regulator / fuel pump. I believe it is part of the recalls put in place for other Honda accord lx as well since I’m having same problem
GMC
SIERRA 1500
(2024) - VEHICLE SPEED CONTROL
Jul 22, 2026
Incident date: Jul 22, 2026
I experienced an unintended-acceleration event in a parking lot while maneuvering at low speed. I was alternating between Reverse and Drive to adjust the vehicle’s position within a parking space when, after selecting Drive, the truck unexpectedly surged forward with substantial acceleration. I applied the brakes immediately and with significant force, but the brake pedal felt unusually soft and... Read more
Crash
MERCEDES-BENZ
GLK350
(2011) - VEHICLE SPEED CONTROL
Jul 22, 2026
Incident date: May 30, 2026
Subject: Complaint Regarding Greenacres Nissan – Sale of Vehicle With Immediate Safety Issue and Failure to Provide Resolution I am submitting this complaint regarding Greenacres Nissan and the handling of my vehicle purchase. I purchased a vehicle from Greenacres Nissan and took delivery on 7/3/26. Within five days of delivery, the vehicle developed a serious safety-related issue that made it... Read more
CHEVROLET
SILVERADO 2500
(2025) - VEHICLE SPEED CONTROL
Jul 22, 2026
Incident date: Jun 2, 2025
My 2023 Volkswagen ID.4 Pro S AWD (approximately 40,000 miles) has a persistent GPS navigation system failure where the vehicle displays an incorrect location. This is a safety concern as the navigation system cannot be relied upon for accurate directions or location awareness. The following repair attempts have been made at the dealership: - TSB 91-24-05 was performed and was unsuccessful - The ... Read more
Incident date: Dec 31, 1969
On July 20, 2026, my 2023 Nissan Pathfinder failed to accelerate after stopping at a red light. The engine did not rev, and the vehicle barely moved despite accelerator input. After 40 seconds the car start moving normally. I got the car towed to the dealership. The dealer could not reproduce the condition and reprogrammed the ECM under TSB NTB25-012. They mentioned they performed a software updat... Read more
Incident date: Jul 22, 2026
I was stuck on the Hot way for 45 minutes cause my car was heating up. It’s been in shop four times for heating up on the fourth time I took it in. I was stocked because my electrical started going out. The speedometer started just going around my electrical on my dash started going from heat to cold my seat controls then it started of the dash panel are going to ABS and going to different thing... Read more
Incident date: Jan 2, 2026
The recall causes the cruise control to be inoperable, the abs system to be inoperable and causes the warning messages to flash and the audible tone to sound constantly. I am currently unable to utilize the vehicle as intended (towing) because of the braking safety issue.
LAND ROVER
RANGE ROVER
(2021) - VEHICLE SPEED CONTROL
Jul 22, 2026
Incident date: Jul 15, 2026
After a complete stop at a stop sign there is hesitation/stalling when trying to accelerate. Sometimes the hesitation is several seconds and then the engine kicks in and lurches forward. Couple times this has been a safety issue as it happens when I’m trying to pull out on a busy road. The delay/hesitation has caused me to almost get hit a few times. There are no lights or warning messages w... Read more
Incident date: Jul 21, 2026
I am filing this complaint because I truly believe this transmission issue is a safety problem. I was driving my 2021 Ford Expedition and was merging onto a busy highway when I pressed the gas to get up to traffic speed. Instead of accelerating, the engine revved but the transmission would not shift. It felt like the vehicle was stuck between gears or in neutral. My SUV would not accelerate when ... Read more
JEEP
GRAND CHEROKEE L
(2022) - VEHICLE SPEED CONTROL
Jul 22, 2026
Incident date: Jul 13, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? - Failed ABS Module....yes, the vehicle is available for inspection. How was your safety or the safety of others put at risk? - Without a functioning ABS Module, the vehicle has no Anti-Lock brakes or Traction control...in addition to no functioning cruise control and some 4WD features. The main ... Read more
Incident date: Oct 8, 2024
I test drove the vehicle at an auction, watched several other people test drive the vehicle. Before the auction I test drove it one more time and put my obd scan tool on it to make sure there were no hidden codes or problems. I won the bid,and picked up the vehicle. I drove it approximately 6 miles from the auction and the falshing engine light popped on. I immediately pulled over in heavy freeway... Read more
Incident date: Jul 14, 2026
See attached document for complaint.
VOLKSWAGEN
ID.4
(2023) - VEHICLE SPEED CONTROL
Jul 22, 2026
Incident date: Jul 20, 2026
Wife had car sitting over night from doing a EMS shift. Went out to car in morning to start to return home and when car started ABS light, ECS light, Brake Light, and Collision light came on. This has resulted in no ABS or safety features. Called dealer and can't look at car for over a month. There was no mention about not driving. If the wife needs ABS or front radar, she will not have it resulti... Read more
Incident date: Jun 12, 2026
Incident description: While driving, the vehicle’s dashboard illuminated all warning lights (ABS, traction control, battery, check engine, forward safety system) and the engine revved to approximately 8,000 RPM with unintended rapid acceleration. Driver had to apply hard braking to maintain control and avoid a collision. A nearly identical event occurred approximately one month earlier while dri... Read more
VOLKSWAGEN
PASSAT
(2017) - VEHICLE SPEED CONTROL
Jul 22, 2026
Incident date: May 11, 2022
At least 4 times since we bought this vehicle in 2025, it has suddenly braked very hard, and very suddenly at highway speeds. This has always happened when using the car's adaptive cruise control, and when I am passing a large vehicle (semi truck, pickup with large camper, etc). This has happened at relatively high highway speeds (85 mph) when vehicles are behind me in the passing lane. The proble... Read more
Incident date: Jul 21, 2026
This is a reoccuring issue and happens daily. When the vehicle is cold and sitting all day or all night, on the first 5 minutes of driving or so, when you push the accelerator pedal from a dead stop or rolling stop, there is no throttle/engine response for at least 1.5-2 seconds. This is a HIGHLY unsafe condition and can lead to a traffic collision. I have reached out to Toyota Corporate about thi... Read more
Incident date: Jul 21, 2026
The throttle feels like it’s being pressed even when my foot is ONKY on the brake.
Incident date: Nov 26, 2024
While accelerating to pass a vehicle that was signaling and operating well below the speed limit, my vehicle experienced sudden and continued unintended acceleration. I was able to bring the vehicle to a stop while fighting against the engine within an intersection but the engine continued building revs, bouncing off the limiter while my foot was entirely removed from the accelerator pedal and ful... Read more
Incident date: May 25, 2026
I purchased a 2018 Hyundai Kona, and it has had one major issue after another. It burns an excessive amount of oil, the engine misfires, and now the turbocharger is failing. I’ve already spent approximately $2,300 repairing the air conditioner and engine, and I can’t afford thousands more in repairs.
Incident date: Jul 19, 2026
My husband bought a 2018 Ford Escape and he took it back to the dealer because it was speeding up when he did not touch the gas and it was veering off the road. I put the vin# in the website and it pulled up 4 past recalls one of which fits the description of what he experienced.
Incident date: Jul 13, 2026
SUMMARY OF ISSUE: Water intrusion from a defective factory rear window seal flooded the Radio Frequency (RF) Hub module, causing severe, dangerous network communication (CAN bus) failures while driving. The removed RF Hub has been retained by the owner and is available for physical inspection upon request. SAFETY RISKS: Power steering repeatedly seizes/locks up while driving. Vehicle complet... Read more
Incident date: Oct 14, 2025
My local Ford Dealer (Tallahassee Ford) which I had just purchased the vehicle from two weeks prior. Refused to repair NHTSA Recall Number26V237 they wanted to charge me over 2000 dollars to fix even though it has a recall. I ended up getting the lead frame replaced at a local transmission shop for little over 1000 dollars. I would like to be reimbursed for the money and time I spent.
Incident date: Jun 30, 2026
The ABS control module has internal problem which shuts down the module. Results of the module shut down includes: -The stability and traction systems are offline. -A failure in the ABS module or hydraulic unit. -Cruise Control inoperable. -The module no longer modulates brake pressure, which can result in brakes locking. Currently, Mopar has stopped production of this item, so there is no method... Read more
MACK
GRANITE (GR)
(2025) - VEHICLE SPEED CONTROL
Jul 21, 2026
Incident date: Mar 16, 2026
On XXX I purchase the vehicle TOYOTA AVALON XSE, with VIN #: [XXX]. I purchase the vehicle at LARRY [XXX] AMERICAN TOYOTA in [XXX], with the LIEN [XXX] KIRTLAND FEDERAL CREDIT UNION BANK same city of [XXX]. I was told the vehicle had a 160 point check, yet when I check the THUMB DRIVE that was given to me by the business personnel. When I looked at the thumb drive, their were signed documents betw... Read more
Incident date: Jun 29, 2026
VEHICLE INFORMATION Year/Make/Model: 2020 Ford Escape Hybrid Titanium Component: Electrical / Instrument Cluster / Digital Display Unit (IPC) Hazard: Critical Visual Hazard & Operational Safety Defect STATEMENT OF SAFETY CONCERN The 12.3-inch digital instrument cluster in the 2020 Ford Escape Titanium is experiencing severe pixelation and flickering, indicating imminent screen failu... Read more
Incident date: Jul 19, 2026
I recently replaced a defective reductant (DEF) pump and wiring harness due to corrosion. The cause and repairs were diagnosed and performed by a ford dealership. Without addressing the issue the vehicle would randomly engage a "limp" mode and limit the speed to 50 mph, forcing the driver to operate at unsafe speeds on freeways and highways. Defect is a hazard to driver and other vehicles due to t... Read more
Incident date: May 4, 2026
The contact owns a 2019 Ford Expedition. The contact stated that while driving 70 MPH, the message "Vehicle in Park" was displayed. The contact stated that the vehicle unexpectedly shifted into park(P) on two separate occasions. There was an abnormally loud clunking sound coming from the vehicle. The vehicle failed to accelerate. The contact received notification of NHTSA Campaign Number: 26V40200... Read more
Incident date: Jul 3, 2026
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated while the brake pedal was depressed. No warning light was illuminated. The failure reoccurred on several occasions. The vehicle was towed to a tow yard; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The fai... Read more
Incident date: Jun 29, 2026
My Acadia went into limp Mode displaying low power mode on the screen and wouldn’t start for a couple days after. Lights started illuminating on the dash as abs, traction control, and stanilitrack, then check engine light came on and my gmc app displayed code p2138. I have had since low power and extremely high gas consumption.
Incident date: Jul 19, 2026
Component: Forward Collision Avoidance / Steering / Electrical SystemDescription of Incident: While driving a rented 2026 Hyundai Tucson SEL AWD (VIN: [XXX]) on the [XXX], the vehicle experienced a severe, uncommanded steering intervention. While maintaining momentum on a winding road, the vehicle's automated systems falsely intervened, aggressively pulling the steering wheel and forcing the vehic... Read more
Incident date: Jul 8, 2026
My Mustang prevented me out of nowhere from going over 80, no warning or driver assistance system were active when the incident happened, this car is brand new only 4k miles when it happened, i pulled over to gas station and restarted it, it didnt fix the issue until i let it sit for 20 mins near the gas station their is some kind of glitch in the system and it never happened since but its always ... Read more