Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
MITSUBISHI
OUTLANDER
(2019) — VEHICLE SPEED CONTROL
Dec 11, 2024
Incident date: Oct 29, 2024
ABS stability control alarm. Truck went into limp mode. Took for ever to get up to speed. Recall nationwide for 1.5 million vehicles reported in September 2024. There is still no fix. Nor have I been contacted.
Incident date: Dec 9, 2024
Speed Control, Engine and Transmission issues: After the recall from the manufacture was issued for the the acceleration problems this car still takes long to accelerate and get the car going. It feels like the transmission/ and or engine is ready to go out also and this car is only roughly at 80,000 miles. This car is well maintained.
VOLKSWAGEN
JETTA
(2023) — VEHICLE SPEED CONTROL
Dec 10, 2024
Incident date: Jan 1, 2024
The follow failed module faults have REPEATEDLY FAILED: U010400 lost communication with cruise control module, U112100 databus missing message & U112300 databus error value received, C110BF0 Adaptive Cruise Control Sensor, C111207 Haldex Clutch Pump Mechanical Malfunction, P030400 Cyl 4 Misfire, ***P085000 Park/Neutral Switch Input Circuit Open or Short***, U105400 Information Electronics Control ... Read more
HONDA
CIVIC HATCHBACK HYBRID
(2025) — VEHICLE SPEED CONTROL
Dec 10, 2024
Incident date: Nov 30, 2024
This is happened too many times even though in frequent and it is very unsafe when it happens on the open road as the steering will be completely unavailable most likely relative to the eps. No incident yet but that is only because I’m a good driver, but it sure is unsafe and scary and something needs to be done as I’ve read many online people having the same issue with this vehicle
HONDA
ACCORD HYBRID
(2018) — VEHICLE SPEED CONTROL
Dec 10, 2024
Incident date: Dec 10, 2024
See attached document for complaint.
Incident date: Jul 17, 2024
Since we purchased the vehicle back in 2019, the truck would stall and want to shut off during driving on and off. We received the recall information back in August and were told to call and make an appointment to service the recall. Back in August they said they didn't have enough parts in stock to service the recall and they would call me when more parts became available. Now we are in December ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Nov 29, 2024
When I have cruise control on but not in use at that moment the car will engage cruise on its own. It does this at a high rate of acceleration with no Rhyme or Reason as to why. I have to be quick to get it to stop because of the high rate of speed. I do not use the cruise control anymore on my vehicle because of being unsafe. I have been lucky a couple of times I have not rammed into the vehicle... Read more
Incident date: Dec 9, 2024
while driving my car on 3 different days the car slowed down, and the lights came EPB on, on the dashboard the EPB light came on the check engine light came on , forward collision light, auto hold light, slippery road light , and caution light with a ! mark.
Incident date: Oct 9, 2024
I've taken my vehicle to the dealership and explained what issues I'm having. I was told that the TEC experienced the same issues. When I asked for a loaner car until they make the repairs needed I was told that they don't give loaners out unless I call customer relations which I did and filed a complaint. My complaint was escalated to corporate and the person that was handling my complaint told m... Read more
Incident date: Dec 9, 2024
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for... Read more
Incident date: Nov 14, 2024
The contact owns a 2023 Lexus RZ 450. The contact stated that while the vehicle was in park(P), the vehicle failed to shift out of park after multiple attempts. The vehicle eventually shifted into drive(D) and as the contact began to drive the vehicle, the vehicle began to hesitate as the brake warning light appeared on the instrument panel. Once the contact reached her destination and parked the ... Read more
Crash
Incident date: Jun 9, 2022
•What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown •How was your safety or the safety of others put at risk? Van completely shuts down, lights on dashboard shut off, can’t not accelerate or brake, and hazard lights do not turn on. •Has the problem been reproduced or confirmed by a dealer or independent service center? Problem could ... Read more
Incident date: Dec 1, 2024
While I was parking in the lot, the vehicle nearly came to a stop when it abruptly accelerated on its own. My foot was firmly planted on the brake, a standard practice at the end of the parking process. The sudden acceleration made it impossible to regain control, resulting in a collision with the parking lot sign and a small tree. I took decisive action to steer the vehicle away from the glass do... Read more
Crash
LINCOLN
NAUTILUS HYBRID
(2024) — VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Nov 1, 2024
My instrument control panel went completely black without any prior glitches. I couldn't see my speed, cruise control lights, engine temp, gas gauge...nothing on my panel displayed.
Incident date: Nov 14, 2024
I bought the car in July 2024. After approximately 2 months after taking possession I took the car on a trip. While driving on the highway I engaged the cruise control. The vehicle immediately set to 110mph. I immediately turned it off and didn't drive that fast. I tried to reengage the cruise control multiple times and the speed still went to 110mph. I've taken the vehicle to a Kia dealership the... Read more
Incident date: Dec 9, 2024
Instrument panel was non-functioning
Incident date: Nov 8, 2024
I was stopped at red light intersection my truck went into idle mode (start/stop) when light changed I tried to proceed through the truck engine/electrical transmission locked up. I had to turn the truck completely off and open one of the doors to be able to restart the truck and move through the intersection. it has done this repeatedly I have taken it to Ford they have tried to charge me an astr... Read more
CHEVROLET
SILVERADO 1500
(2023) — VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Nov 9, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? I was driving and the car completely shut down- I could not use my brakes or accelerate. I had to pull along the road in ongoing traffic to coast to a stop. I lost all control. How was your safety or the safety of others put at risk? I was in traffic and the cars behind me had to slow down immediate... Read more
JEEP
GRAND CHEROKEE
(2015) — VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Dec 1, 2024
My car keeps slipping into neutral, not able to go over forty three miles per hour. Will not go into park or drive at times. Electrical issues. This has happened several times two times on the freeway, with one of them and entering the freeway, almost causing an accident.
Incident date: Dec 2, 2024
While driving the car I press the gas pedal and it loses power or won't accelerate at all, then all of a sudden something happens and it lunges forward fast it is scary I have almost crashed 2 times. This issues is intermittent, thus the driver has no control of when the car is going to drive properly when I doesn't it is scary. I'm have been relegated to 45 miles an hour on the freeway I cannot ... Read more
Incident date: Nov 9, 2024
vehicle does not always respond when the gas pedal is pushed. the engine revs and rpms increase, but gears don't catch. merging onto highways, or making turns into traffic are terrifying as i'm not sure if the car will go.
Incident date: Nov 28, 2024
while driving on the expressway, the car started to slow down, a AWD error came on dashboard, driver proceeded to emergency lane, car came to complete stop and would not restart. had car towed to nissan auto service department. P26A3-00 engine coolant bypass valve was replaced. this system malfunction could have caused loss of life .
Incident date: Dec 8, 2024
The car is shuddering on acceleration. RPM currently rises and falls in an unnatural manner. Loss of power and gas mileage. This appears to be the same issue that other 2016 ford focuses are covered by.
Incident date: Dec 6, 2024
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to ... Read more
Crash
Incident date: Dec 6, 2024
Traveling with cruise control with the flow of traffic at 75mph and the setting dropped to 60mph. I thought FSD/Beta programming was not allowed as regular vehicle settings so why does this continue?
Incident date: Dec 7, 2024
Traveling with cruise control at 80mph with the flow of traffic and the speed setting dropped to 60mph. Why do you still allow this?
Incident date: Dec 20, 2023
I reduced my set standard cruise control speed when traveling on a road curve and the speed drastically reduced by over 15mph lower than my setting on it's own. If i was traveling in a group then this would have created a dangerous situation for the following vehicles. This is another FSD/Beta programming in regular cruise control. Why are you still allowing this to exist???
Incident date: Mar 15, 2024
Brought car with 54k miles. Went to dealer 1 month before warranty ended. I was told there were specific problems which I fixed. I later went back a few months later and was told it’s the battery. The Check engine light came back on a month later. I was told Coolant is leaking into the engine requiring you to need new engine. It’s dangerous because car won’t go over 20 mph. Even if you push ... Read more
Incident date: Dec 7, 2024
Tesla instrument cluster screens are leaking fluid and eventually failing. The instrument cluster is the only place I can see my speed, thus my car is now unsafe as I can not tell what speed I am driving at.
Incident date: Oct 1, 2024
I was driving down the street, stopped at an intersection, and made a U-turn. Immediately after I made the U-turn a message came up on the screen saying "Eye Sight Disabled." From that point on the cruise control stopped working, the lane deviation stopped working, the forward collision system stopped working, and several other things malfunctioned (I can't seem to connect to the bluetooth system ... Read more
CHEVROLET
SILVERADO 1500
(2020) — VEHICLE SPEED CONTROL
Dec 7, 2024
Incident date: Dec 7, 2024
Dealership attempting to sell a vehicle with an open recall was more than prepared to let me drive and potentially sell a vehicle with a recall open causing the rear tires to randomly lock up. Made problem known to salesman and said they'd take it off the market. Now, they lowered the price by $2600 as it was previously listed at $25,571, now listed at $22,971. Listing still not down.
Incident date: Dec 6, 2024
I have a 2020 cadillac xt4. When I first purchased the car in 2021, it already needed a new battery. Since owning the vehicle, I've had to change the battery two times already with 3 years. When I go to start the car (push start) sometimes the car wouldn't turn over or turn on and my dash board would illuminate stating service stabilitrak. Sometimes it would take like 5-8 tries before the car turn... Read more
GMC
SIERRA 1500
(2015) — VEHICLE SPEED CONTROL
Dec 7, 2024
Incident date: Jan 22, 2024
When my car is turned on there is a very noticeable shake coming from the engine area. It's not that bad once the car is driving. However, I was driving 40 miles an hour when my check engine light came on, then I was unable to accelerate and my car stalled (it's an automatic car).Once my car started up again, the check engine light was flashing, and I could only drive at like 15-20 miles per hour ... Read more
Incident date: Sep 17, 2024
for the past 3-4 months it started off with shaking. once i would try to accelerate it it would choke. took it to the dealer ship and they had it for almost 2 months. Supposedly the engiens head gasket tend to blow for those type of cars model and year. i was called yesterday that it was ready after almost 2 months. not 3 hours went by and the issue started to happened again. i have my kids if a a... Read more
Incident date: Nov 26, 2024
Husbands car started making a ticking noise and was loosing power while driving, so we brought it into the dealership. It will be $5796.58 to fix the rocker arms and camshaft. The estimate is for rocker arm roller failed damaging the camshaft. We are thankful that it has not caused any major incidents while driving that would casue serious harm to him and others on the road. Upon doing researc... Read more
Incident date: Nov 1, 2024
This vehicle has an extremely dangerous & ongoing issue related to the 9-speed transmission. Many times the vehicle does not know when to shift, sputtering/sluggish/jerky when accelerating from being stopped and coming to a stop. Frequently the vehicle engages itself into Neutral and/or Parking Brake while driving at both city and highway speeds. This is a very dangerous safety hazard as any motor... Read more
Incident date: Oct 30, 2024
While the car was in motion, the car slowed almost to a complete stop & the check engine light came on, along with the alert “Service Electronic Stability Control”. When pressing on the gas, almost no power was present. Vehicle barely moves. This has happened several times in the last 4 weeks. The first time on 11/12/2024, the most recent time 12/4/2024.The throttle was replaced, but the incid... Read more
Incident date: Dec 5, 2024
Monocular Camera electronic Failure.
Incident date: Dec 5, 2024
Both main panel and infotainments system of the vehicle are inoperable. No information on the vehicle is available when operating it such as speed/charge remaining/safety information such as engine lights/cameras, etc.
Incident date: Oct 31, 2024
The contact owns a 2018 Toyota Prius. The contact stated that while in bumper-to-bumper traffic, the vehicle suddenly accelerated. The brake pedal was applied but failed to respond. The driver crashed into the front passenger side of the Lexus. The vehicle continuously moved forward. The contact was eventually able to pull over safely. The pre-collision malfunction warning light illuminated. The b... Read more
Crash
Incident date: Dec 2, 2024
The contact owns a 2020 Jeep Cherokee. The contact stated that while engaging the cruise control at 60 MPH, the vehicle unintendedly accelerated to 80 MPH. The contact attempted to lower the speed on the cruise control setting; however, the speed failed to be reduced as intended. The contact pulled over to the side of the road and turned off the vehicle to deactivate the cruise control. After wait... Read more
GMC
SIERRA 1500
(2020) — VEHICLE SPEED CONTROL
Dec 4, 2024
Incident date: Feb 23, 2024
Shuttering while in motion at a speed of 35mph or above. My 2020 GMC SIERRA 1500 AT4 CarbonPro while driving at or above speeds of 35mph experiences a hesitation and severe Shuttering while trying to maintain any speed of 35mph or above. The hesitation causes extreme vibrations and hesitation when lifting or applying foot to the accelerator. This happens in any drive mode also with cruise control... Read more
Incident date: Nov 25, 2024
my wife was pulling into a driveway slowly approximately 5 mph when she went to stop the Toyota Highlander sped up to full speed and smash the tree while my wife was depressing the brake. All airbags were deployed and it looks like they are going to total the Toyota Highlander that has all the maintenance records Very lucky to not have somebody seriously injured.
Crash
1 injured
Incident date: Dec 16, 2020
ABS light goes on and off constantly, cruse control will not work. Truck has 29,000 mikes and has been doing this for 3 years
Incident date: Oct 16, 2024
File has been attached.
FCCC
XC CHASSIS
(2020) — VEHICLE SPEED CONTROL
Dec 4, 2024
Incident date: Mar 1, 2020
While driving on the highway I decided to pass the vehicle in front of me. At the same time I had hit the button to resume the speed I had set on the cruise control. I pushed the pedal all the way to the floor to quickly pass the vehicle in front and when I got past him and let off the peddle my vehicle kept accelerating. I tried turning off the cruise control but that didn’t help. I finally put... Read more
Incident date: Dec 4, 2024
I have experienced several instances where the car accelerates for a few seconds even after l let go the accelerator pedal. I will select the most recent date as I experience this almost once everyday
Incident date: Dec 1, 2024
The contact owns a 2009 Chevrolet Cobalt. The contact stated that while driving 55 MPH, the contact struck a deer. The air bags did not deploy. Additionally, while driving at slow speeds, the vehicle lost motive power. The contact restarted the vehicle. There was an abnormal sulfur and fuel odor detected. The air bag warning light was illuminated. The vehicle was taken to the local dealer, where i... Read more
Crash
Incident date: Dec 1, 2024
Starting Dec 1st, the check engine light displayed on my dash and the electrical system has malfunctioned for many features of my vehicle. I am unable to switch to Sport & Eco Mode. The car also takes multiple tries to start the engine. It has been almost 4 months since the recall announcement and remediations are still not available. the engine coolant pump is a direct cause of short circuits and... Read more
Incident date: May 28, 2021
The big problem when I drive is that it is not safe, it jerks when I start to accelerate. I took it to the nearest dealer to have the problem fixed. And they do not want to fix the problem and now I just want to get this vehicle off the roads. I do not want to cause an accident and put my family at risk.