Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Nov 29, 2024
The contact owns a 2024 Hyundai Elantra. The contact stated while driving 35 MPH, the vehicle unintendedly decelerated to 20 MPH with a message was displayed "School Zone, 20 MPH", however the contact was not driving in a School Zone during the failure. The contact stated that occasionally while driving at various speeds, the instrument panel and the center console display went blank. The vehicle ... Read more
Incident date: Mar 25, 2025
The contact owns a 2022 Subaru Crosstrek. The contact stated that while driving in the parking lot and attempting to park, a sudden unintended acceleration occurred. No warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who informed the contact about the release of the EDR data. The failure mileage w... Read more
Incident date: Mar 11, 2025
A low speeds there is a delay in throttle response. If you come to a stop then step on the accelerator, the vehicle has no response for a short period of time where then it may buck or propel itself to catch up with the missed throttle. I recently picked this vehicle up from the dealer and was told there is no remedy for the issue at this time.
Incident date: Aug 31, 2024
The Propilot safety system shuts down after 40 miles. Nissan has sent out a super technician and states there is no cure. This has gone on since I purchased the vehicle over a year ago. Nissan still has no cure. The Propilot system utilizes cameras and radar to maintain a safe distance from the vehicle ahead and keep the vehicle centered in its lane. Hi Chris, We drove the Rogue to Larned Sa... Read more
Incident date: Mar 13, 2025
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and lef... Read more
CHEVROLET
SILVERADO 1500
(2019) - VEHICLE SPEED CONTROL
Apr 10, 2025
Incident date: Apr 10, 2025
I’m a single mother driving a 2016 Ford F-150, my only vehicle, while transporting small children daily. I’ve been experiencing sudden, violent shaking and unexpected downshifting while driving, especially at highway speeds. On more than one occasion, it has felt like the rear wheels try to lock, causing the entire truck to jolt and decelerate rapidly, putting my safety and the safety of my ch... Read more
Incident date: Apr 9, 2025
2025 Toyota Tundra with 2200 miles. Truck has developed an intermittent lag/hesitation when starting from a stop. At random times, when pulling out into fast moving traffic, hit the pedal to proceed and enter the roadway and it will take a second or two before there is any response from the engine. Oncoming traffic traveling at 50mph are now a second or two closer and need to brake hard to avoid ... Read more
Incident date: Apr 4, 2025
ABS INTERMITTENTLY ALARMS VERY FREQUENTLY AND CAUSES THE CRUISE CONTROL TO DROP OUT. I ASSUME THE ABS IS USELESS AND THIS TAKING PLACE. I’M TOLD THIS IS A COMMON PROBLEM.
JEEP
GRAND CHEROKEE
(2007) - VEHICLE SPEED CONTROL
Apr 9, 2025
Incident date: Feb 12, 2025
My brand new truck with 3500 miles when the cruise control is set to a speed the truck will randomly accelerate un commanded. This occurs when for no reason the cruise control will select 95 MPH if you at 75 MPH. It will do this at any speed selected. This uncommanded speed can occur multiple times within minutes or can late as long as 30 minutes. Also this uncommanded speed can also occur at low... Read more
Incident date: Apr 1, 2025
My ABS module is bad. I have no traction control, or cruise control. My truck shows service trailer brake system, service electronic braking system, and service antilock brake system. I took it to my mechanic in October 2024 and he said there is no part available from Dodge. I took it to a Dodge dealer April 6, 2025 and they were going to send the ABS module off to be rebuilt, said it would take 3... Read more
Incident date: Sep 24, 2024
Gas Pedal broke completely off while accelerating to merge. Took it to the dealership and they ordered a new gas pedal and made the repair. There was no prior warning of anything wrong. This could have caused us to have a wreck when we were accelerating to merge and all of the sudden the gas pedal just busted off and the car dramatically slows down. Definitely a safety issue.
MERCEDES-BENZ
C300
(2008) - VEHICLE SPEED CONTROL
Apr 9, 2025
Incident date: Apr 8, 2025
My 2021 Honda CRV has been at freeway speeds, all of a sudden starts flashing my engine light, acceleration quits working... and I have to try to navigate off the highway as my car is slowing down to turn the car off. This has happened SIX times. Once I turn the car off and then turn it back on, it resets. It's not logging an error code so the dealership can't figure out what is wrong. I have reco... Read more
Incident date: Mar 30, 2025
See attached document for complaint.
Incident date: Mar 29, 2025
See attached document for complaint.
Crash
Incident date: Apr 9, 2025
The contact owned a 2017 Chrysler Pacifica. The contact stated that while attempting to enter the garage from a stop, the accelerator pedal was depressed and it traveled to the floorboard, causing the vehicle to violently accelerate 7 feet and crash into the garage. The vehicle crashed into the garage, through a wall, garden box, fence, and a mud ground where the vehicle came to a stop. No warning... Read more
Crash
Incident date: Aug 1, 2024
since 2023 around august i felt lose of power while driving but i thought its because of the gasoline i used so i didnt care much , thereafter this loss of power problem persisted since then so i took to the dealership at battison honda at nortwest expressway in oklahoma , but they said my vehicle has no issue , but this loss of power issue was not resolved but on 1st week of february i was abo... Read more
Incident date: Apr 7, 2025
My dash lights went crazy while driving. I couldn't get the vehicle into the correct gear ( automatic transmission) I shut off waited then restarted drove home. After having the codes scaned it shows C2200 code ( faulty brake ABS module) called dealer they had none to sell or buy and told me no time was given to them when or if it would be available. I asked them what's the solution to using my v... Read more
Incident date: Apr 4, 2025
The car has made a high pitched metallic rattle on cold start ever since I received it. I have taken it into the dealership multiple times for this and have had the lifters in the engine replaced but they never addressed the other noise, which I have video evidence of. The car died at 24,740 miles on the odometer in the middle of a highway in the middle of nowhere. The vehicle started to feel like... Read more
CADILLAC
ESCALADE ESV
(2023) - VEHICLE SPEED CONTROL
Apr 8, 2025
Incident date: Apr 6, 2025
Lags when accelerating from a full stop. At least 1-2 seconds. Extremely dangerous. I’ve got 600 miles on a brand new truck and it’s happened twice in the last 24 hours. I was nearly T-boned.
Incident date: Mar 24, 2025
While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accel... Read more
Incident date: Feb 8, 2025
While driving with Tesla's Full Self-Driving (FSD) system engaged, my vehicle struck two standard traffic cones in a clearly marked construction zone. The system failed to detect the cones or make any evasive action. I have video evidence of the incident. The situation was extremely dangerous. The cones could easily have been construction workers, pedestrians, or something more severe. I hesitate... Read more
Crash
Incident date: Apr 8, 2025
On January 27th I was driving home on I-495 in the far left lane going about 70MPH when the electrical warning light came on. Telling me to stop the car and take to the dealership. While I was trying to get over into my far right lane, the car went from 70mph to 25 mph in about 40 seconds! Cars were flying all around me! It was terrifying and incredibly dangerous! The dealership discovered my ICC... Read more
Incident date: Apr 5, 2025
Dear NHTSA, I am writing to report a serious and potentially life-threatening safety issue with my 2013 Ford F-150. I recently experienced a sudden and dangerous failure while driving on the freeway, which nearly caused a major accident. After doing some research, I discovered that this issue was previously addressed under a Ford Customer Satisfaction Program, but the coverage period has since ex... Read more
CHEVROLET
SILVERADO 1500
(2023) - VEHICLE SPEED CONTROL
Apr 7, 2025
Incident date: Apr 7, 2025
Five days prior I had car assessed at mechanics ,it was good. Day of incident car started and drove fine. Low oil light come on. I pulled over checked oil level it was fine. I checked the car on my Ford app. There was nothing on the app saying there was a problem. Car drove fine I drove about a hour the car oil lights flashed again. Then the car completely shut down while I was driving. I immedia... Read more
Incident date: Oct 7, 2024
The contact owned a 2021 Subaru Forester. The contact stated that his wife attempted to turn into a parking lot while her foot depressed on the brake pedal, the vehicle jolted into acceleration, ultimately crashing into two parked vehicles at 5 MPH. The front passenger side of the contact's vehicle crashed into the front of two vehicles. No property damage was reported. The vehicle came to a stop ... Read more
Crash
Incident date: Apr 2, 2025
Errors. Service high voltage system. Reduced acceleration drive with care. Have the vehicle serviced.
Incident date: Mar 28, 2025
The contact owns a 2025 BMW X5. The contact stated that while his wife was stopped alongside a curb to converse with an associate, the engine started revving with the brake pedal depressed. The contact stated that the failure had occurred three times. The contact stated that the vehicle had unintendedly accelerated to 60 MPH. The contact stated that his wife was frantically pumping the brake pedal... Read more
Incident date: Aug 3, 2022
The contact owns a 2014 Ford Focus. The contact stated while driving 15 MPH and while depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that a dealer was contacted. The contact was informed that a driver from Ford valet service drove the vehicle to the dealer for the vehicle to be diagnosed; however, the contact was unaware of the diagnostic result. The ... Read more
GMC
SIERRA 1500
(2021) - VEHICLE SPEED CONTROL
Apr 7, 2025
Incident date: Mar 26, 2025
The contact owns a 2016 Ford Fusion. The contact stated that while driving 65 MPH, the vehicle lost motive power. The contact stated that the vehicle failed to exceed 80 MPH while driving. The vehicle started jerking and failed to exceed 60 MPH. The vehicle jerked and then failed to exceed 40 MPH. After refueling, the vehicle was slow to start. The contact had to pump the accelerator pedal for the... Read more
Incident date: Apr 4, 2025
I bought a 2019 Chevy Blazer in February 2023 . The vehicle has issues when I fill it with gas. As soon as I gas up to full it starts jerking immediately afterwards. It makes loud popping sounds. The engine dies completely. It starts to tremble and will not go. When I try to turn in back on , the starter works very hard before it will turn back on. It does turn back on eventually but I have ... Read more
Incident date: Apr 3, 2025
while driving the power steering indicator light came on, after 1 mile the power steering stopped working.
HYUNDAI
ELANTRA HYBRID
(2022) - VEHICLE SPEED CONTROL
Apr 6, 2025
Incident date: Apr 6, 2025
2021 Ford Exploer the RPM SHOOTS UP AND DOES NOT GO DOWN. I HAVE TO PULL OVER AND SHUT VEHICLE OFF TO RESET.. This has been replaced in 2023 and I am having problems with same issue. VEHICLE WILL NOT PICK UP SPEED UPON Accelerating and when it finally picks up the transmission with jerk really hard. This happens 2x a week. At times I have to pull over because there is no speed when pressing o... Read more
Incident date: Apr 30, 2020
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Incident date: Apr 6, 2025
I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.
Incident date: Feb 26, 2025
On taking the exit on the freeway, the accelerator and the brakes were unresponsive and the vehicle took control and no longer responded to the driver's actions. Then it hit the sidewalk , the tires bursted and the wind shied cracked. The vehicle drove over the side walk with bursted tires and then it stopped.
Incident date: Jan 12, 2025
Side detection system failure. I have had 3 harness replacements on driver side. 2 harness replacements on passenger side, and a module replacement just 2 years ago. This failure causes my instrumentation to shut off, turn signals not work, and shuts off cruise control when in use. I have read outher more extreme cases like engine compartment fires or car shutting off while driving. I believe ... Read more
Incident date: Apr 4, 2025
All the dash lights come on car acceleration will either speed up or slow down on its own the transmission slips shakes and stalls at red lights
GMC
SIERRA 1500
(2022) - VEHICLE SPEED CONTROL
Apr 6, 2025
Incident date: Mar 22, 2025
On April 5th, 2025 I was driving about 20-30 mph and braking down a slight hill. When I went to accelerate up the other side of the hill the vehicle would not accelerate while pushing on the throttle. There were no check engine lights or errors while the vehicle would not accelerate. I pulled over to the side of the road and turned the vehicle off. Upon restarting the vehicle it appeared to functi... Read more
TOYOTA
HIGHLANDER
(2021) - VEHICLE SPEED CONTROL
Apr 5, 2025
Incident date: Dec 20, 2023
While driving, the car suddenly went into "Turtle Mode" in which the car slowed down by itself and numerous warnings on the dash board suddenly appear including "Service Electrical System". Since I am in the middle of driving on a fairly busy street I attempt to get the car moving again and step on the accelerator pedal. The car does increase in speed but now will not stop speeding up even whe... Read more
Incident date: Apr 3, 2025
Vehicles instrument cluster goes black at times ( speedometer, tach and all exterior lights and turn signals are inoperative during this time) I took it to the dealership and they said they couldn’t duplicate the problem
Incident date: Feb 26, 2025
NHTSA Recall # 19V-447 I do believe it has to do with this recall that states the clutch is getting stuck in the transmission it does say that the recall has been completed but it is obviously doing it again
FORD
F-150 HYBRID
(2024) - VEHICLE SPEED CONTROL
Apr 5, 2025
Incident date: Mar 31, 2025
My 2020 Silverado duramax was at the dealer for recall , next day check engine light came on and rear wheels got locked up , the dealer installed new transmission valve , next day same problem check engine light and rear wheels locked up again, now the dealer said is something to be with a speed sensor and I have to paid for it , my truck was perfectly working before all this recall thing, it’s ... Read more
Incident date: Jul 10, 2024
I am writing to report an issue with my vehicle that occurred during an unannounced over-the-air software update. The update bricked the vehicle, locking the steering and wheels and immobilizing the car. The PKC unit failed during the update, and the resulting tow truck and repair costs exceeded $3,000. I would appreciate it if you could look into this matter as soon as possible. Sincerely, [XX... Read more
Incident date: Apr 4, 2025
I was on cruise control, and it randomly decided to go 81 MPH instead of 50 mph i set it to, it did not respond when I tried to turn off the cruise control, and I ended up crashing into a semi, I survived but my [XXX] daughter died. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
Incident date: Oct 28, 2022
The abs keeps randomly disabling and then coming back on. When this happens, the cruise control is canceled which causes a sudden change in speed unexpectedly. Also, the 4x4 gets disabled. I believe the issue is this: hydraulic control unit can malfunction, impacting ABS, electronic stability control, and traction control performance software issue in the Anti-lock Brake System (ABS) control... Read more
Incident date: Apr 2, 2025
I own a 2023 Honda CR-V Sport Hybrid and have experienced multiple instances of sudden unintended acceleration. The issue occurs intermittently, typically at low speeds (25–30 mph) during stop-and-go traffic, or when the vehicle transitions from EV to gas mode. During these incidents, the vehicle unexpectedly surges forward for 1–2 seconds, even while the brake pedal is applied. The suspected ... Read more
FORD
BRONCO SPORT
(2022) - VEHICLE SPEED CONTROL
Apr 4, 2025
Incident date: Feb 1, 2025
2020 Honda Pilot has acceleration issues also. I forgot to list it in my last post. loss of power is evident. shaking, cruise control won't stay engaged. has trouble climbing incline roads. gas mileage is crap now. the 2020 Pilots should absolutely be included in the recall.
LINCOLN
NAUTILUS HYBRID
(2025) - VEHICLE SPEED CONTROL
Apr 4, 2025
Incident date: Mar 14, 2025
1.)Transmission!! Problems such as Transmission fluid overheating, RPM's boggle up & down while on flat roads at steady speeds, cruise control wont stay activated, shaking or vibration while stopped and while driving. 2.) mine and my kids safety is at risk when we have to pull over to let the transmission cool and are on a busy interstate. It also risks us breaking down while we are traveling long... Read more
Incident date: Nov 1, 2024
I want to say my first issue started in December 2024 the vehicle began to slow down lights started flashing in the vehicle the steering became difficult to turn I pulled over waited in the vehicle for over an hour with my [xxx] son and grandchildren in the car then the vehicle started I thought it was fine so I'm thinking this car is really smart it fixed it self then January it happened again I ... Read more
Incident date: Mar 5, 2025
I brought my vehicle to the dealership due to serious safety concerns, including the engine randomly shutting off while driving, sudden unintended acceleration, unresponsiveness when pressing the gas, difficulty turning the key to start the engine, loud noises while running, and the engine, battery, and oil lights coming on. This is the second time I’ve brought the vehicle to the Kia dealership... Read more