Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Apr 27, 2025
The Evaporative Emissions System (EVAP system), including components such as the charcoal canister, purge valve, and/or fuel tank venting system, appears to be malfunctioning. The vehicle is available for inspection upon request. After refueling the vehicle completely, it will stall or shut off unexpectedly while driving, which could cause a collision, particularly in traffic or at highway speeds.... Read more
Incident date: Apr 11, 2025
Code P1098 associated with reduced engine power, forced speed reduction and overheating while on the freeway, limiting power and capping speed @ 55 MPH. Causing dangerous issues on the highway putting drivers in a dangerous position
Incident date: Apr 28, 2025
My carnival is only a few weeks old. The first week of driving I was on the freeway and I was suddenly unable to accelerate. The started slowing down and pressing the gas did nothing. I was able to get off to the side of the freeway where I turned off the car. Once the car was back on it was fine. However later in the drive while street driving the same thing happened and I again had to pull over ... Read more
Incident date: Mar 27, 2025
The contact owns a 2022 Ford Mustang Mach E. The contact stated that while driving approximately 20 MPH and pressing the brake pedal to stop, the vehicle suddenly accelerated forward and crashed into the rear of a second vehicle. Before the crash, the pre-collision warning had activated, but the vehicle did not stop. The front end of the had sustained severe damage but no bags deployed. No injurie... Read more
Crash
Incident date: Mar 26, 2025
While driving warnings for adaptive cruise, blind spot, forward collision, front camera, park aid etc start and then all the system quit. I have pictures. I took my car to dealership to be checked. At first I was told they could find nothing wrong. I showed them pictures of my alerts and messages on my ford pass app. I was told a software patch would be sent. I contacted them again to ask if ther... Read more
Incident date: Oct 16, 2023
Computer reads CC2200-49. ABS internal electronic failure. Brake,ABS,traction control lights came on and electric trailer brakes and cruise control deactivated while pulling 5000# camper putting my family in danger. Dealer and Ram Care have been of no assistance locating new part. Part has been under engineering review for 2 years and is unavailable from Mopar.
Incident date: Mar 17, 2025
Truck randomly downshifts/ jerks really hard while driving all speeds. On 4/19 I was driving 65mph and truck felt like slamming brakes on, while speedometer pin bounces around, then a wrench showed up on the dash screen, I pulled over turned truck off sat for a few minutes, turned it back on, everything seemed finer and continued driving home, with no more issues. On 4/27 I was coming home from gr... Read more
Incident date: Jul 17, 2024
Vehicle was accelerating down hill when ENGINE STOPPED LIGHT came on STOP IN A SAFE PLACE. I could not accelerate the gas or control the steering vehicle glided halfway to the side of the road before stopping. Engine stopped completely when exiting the vehicle smoke was coming out of the front hood. I could not shift the vehicles gears the system was completely locked up. STEERING POWER LOW light ... Read more
Incident date: Apr 1, 2025
The truck is jerky during low speed take offs. It also died off during acceleration and then surged all of a sudden recently. It is now in the repair shop being diagnosed for an electric transmission control warning light. It would not start.
Incident date: Apr 22, 2025
I was driving at approximately 65 MPH using the advanced cruise control system. Randomly, the system disengaged and I started getting 2 MIL warnings on my console. MIL warning 1) was "Check Forward Safety System" and 2) warning the advanced cruise control parameters are not met due to warning 1. A few minutes later, I received a message on my Hyundai Blue Link app showing DTC C162078. After resear... Read more
Incident date: Mar 26, 2025
While driving northbound on a freeway downhill, my vehicle suddenly lost power and displayed a "Shift to Park" message while still in motion. I was unable to accelerate, and the engine became unresponsive. The vehicle began coasting with no power, creating a dangerous situation. A semi-truck was in the lane next to me, and a car was behind me — I nearly got into an accident while trying to safel... Read more
VOLKSWAGEN
ATLAS
(2019) - VEHICLE SPEED CONTROL
Apr 26, 2025
Incident date: Dec 1, 2024
When accelerating in hybrid mode, the vehicle loses power and forcefully reduces speed. A "Performance extremely limited" message appears on the driver console. Sometimes it goes into "turtle" mode, limiting performance until the car it is turned off. Sometimes the "check engine" light comes on, with or without the "turtle" light. This is a safety issue when you are trying to accelerate onto... Read more
Incident date: Apr 26, 2025
Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.
Crash
Incident date: Apr 25, 2025
While driving with the cruise set I wanted to reduce speed and hit the minus speed button on the cruise control which caused the vehicle to speed up which made me hit it quickly a couple more times to slow it down and it responded by speeding up more and led me to slam on the brakes. Luckily no one was in front of me so I didn’t rear end them when it sped up and no one was behind me that could h... Read more
Incident date: Apr 23, 2025
Check engine light is on. Took to O'Reilly and had them put their tester on it to get the codes. Codes show P0700 and P1467. My cruise control and auto start will not work. My mechanic said this is an issue that should be fixed free of charge but no recalls show for my vehicle.
HYUNDAI
SANTA FE SPORT
(2016) - VEHICLE SPEED CONTROL
Apr 25, 2025
Incident date: Apr 25, 2025
When driving bike it randomly looses throttle control. Generally while cruising in 5-6 gear on a highway. The bike remains running, but all ability to use the throttle is gone. Happens almost every ride. Extremely dangerous when it happens on a freeway or highway. Contacted Husqvarna and they referred me back to my local dealer, local dealer does not know how to fix this problem. In my online sear... Read more
Incident date: Apr 25, 2025
Unknown My car has been accelerating and decelerating on it’s own while I’m driving.I got it checked with Fix Finder and states that my EGR Valve and ABS System failed. I brought it to a mechanic for a repair and I was told that the valve was unplugged so they plugged it back in and cleaned it , and said that everything was fine it said it might also be the cause of the failed ABS System but ... Read more
Incident date: Mar 21, 2025
engine - code p0128 engine coolant thermostat. This is a safety issue because it reduces the power steering on vehicle, auto stop stopped working, unable to remote start vehicle. Issue has been confirmed at an independent service center (I work at an auto collision center). Warning lamp - check engine light. Message on dash - power steering reduced. Appears everything came on at the same time. Per... Read more
CHEVROLET
SILVERADO 1500
(2023) - VEHICLE SPEED CONTROL
Apr 25, 2025
Incident date: Apr 19, 2025
On Tuesday, [XXX], around [XXX] returning home and in my driveway when the following happened. Pulling into the left side of the driveway because a utility van was parked on the right side of the driveway with the rear door and driver’s side door opened with no one in the vicinity. There was not enough room to go forward into the garage. I was almost at a complete stop with the intention of g... Read more
Crash
GMC
SIERRA 1500
(2025) - VEHICLE SPEED CONTROL
Apr 25, 2025
Incident date: Mar 15, 2025
The contact owns a 2018 Acura TLX. The contact stated while driving 35 MPH and at various speeds, several unknown warning lights illuminated on the instrument cluster. Additionally, the contact stated that while depressing the accelerator pedal, the vehicle was hesitated before responding as needed. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to a... Read more
Incident date: Aug 25, 2024
The contact owns a 2015 Jeep Renegade. The contact stated that after having an oil change, the engine started to misfire. The contact stated while driving 75 MPH, the vehicle decelerated to 15 MPH and failed to accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that a multi-air actuator replacement was needed. The ... Read more
MERCEDES-BENZ
C 300
(2019) - VEHICLE SPEED CONTROL
Apr 25, 2025
Incident date: Apr 19, 2025
The contact owns a 2010 Honda Accord. The contact stated that after start-up, the vehicle experienced unintended acceleration. The contact stated that the failure had occurred on several occasions while attempting to accelerate from being stationary. The contact stated that the failure had occurred while driving forward or while in reversing, and while turning the steering wheel six degrees in eit... Read more
Incident date: Apr 11, 2025
Speed sign recognition reads wrong speed. Reads 45 mph when speed limit is actually 70mph. Automatically slows down to 45 mph. Also drops to 25mph in 35 mph zone. Had it checked at dealer and they say all settings normal. Checked for Mfg updates and it says all up to date. Happens several times a week.
Incident date: Jun 6, 2016
I have push to start car. On my lunch i starting my car and I immediately notice the rpm went to 2500, which is high and it went up to 3000 and then the warning light flashed stability track error and check engine and swerving light I took a pic. I turn car off and wait a few min turned car back on and it was fine. No errors drove to get lunch and back no issues. Then on leaving work s ame thing h... Read more
Incident date: Feb 28, 2025
Our 2020 Sprinter (Winnebago Revel) had 13,212 miles on it when I first reported this issue. During our ownership we have experienced many failures of the Advanced Driver Assistance System, one previous failure happened when where a semi-truck was preparing to pass me and was very close behind my van, when my vans cruise control deactivated we quickly slowed down and the driver of the truck had to... Read more
Incident date: Apr 24, 2025
The speedometer does not operate. The gas gauge does not operate. The odometer does not operate and is not tracking miles driven. The blinkers work but no blinker sound occurs. Head lights must be turned on and off manually. The radio must be turned off manually. I ran out of gas on the freeway and Highway Patrol had to close the freeway to remove me safely under quite dangerous conditions. There ... Read more
Incident date: Mar 18, 2025
The car started to accelerate on it's own. I had to use the brake to slow down and stop
TESLA
CYBERTRUCK
(2024) - VEHICLE SPEED CONTROL
Apr 24, 2025
Incident date: Apr 18, 2025
Transmission seems to be slipping the truck in getting louder when I switch gears it takes a min to take off
Incident date: Apr 10, 2025
The 1000 miles or so, when trying to increase speed, would feel the gears slip between revolutions. I would let up on the gas pedal then slowly resume pressure, which sometimes worked or sometimes didnt. On April 19th while going up a hill on a side road, the car stalled and transmission warning light came on. I pulled over and shut the car off and restarted was able to slowly continue up hill... Read more
Incident date: May 22, 2024
There is a recall for my issue from Audi 90VC. The “remedy” is a software update that a previous dealer and Audi field techs say willl not fix my issue. It’s a hardware issue. The remedy provided for the recall is a facade and doesn’t fix the root cause of the issue. I’m one that actually have the symptoms of the cockpit failed (completely blank screen) but yet Audi is telling me I have ... Read more
Incident date: Apr 24, 2025
We have 2020 Honda Odyssey with 4500 miles and multi purpose camera quit working and Honda service center ran a scan and confirmed malfunction of camera and replacement costed over $1600. Internet tells me that many other similar vehicle have similar issue. It should be a recall and fixed free.
Incident date: Aug 2, 2024
I have owned this new vehicle for only approximately 2 months and have had at least 4 instances where the vehicle does not respond immediately to my foot on the accelerator when attempting to restart from a stop. Three times I was at a stop light and when I attempted to go as the light turned green there was no acceleration response from the gas pedal for a couple of seconds, and in two of the in... Read more
Incident date: Apr 1, 2025
Safety issue. Engine code P0720 which means the output speed sensor sends erratic signals to the power train module or PCM. There is a recall on this truck for this exact thing. What happens is the gears in the transmission don’t shift smoothly and what happened to me was I was driving 70mph all of sudden the truck made a loud bang and I was in 6th gear and the truck went from being in 6th gear ... Read more
Incident date: Jul 17, 2010
In the beginning when I pull off the car shudders and jerks speed was delayed. Now in the middle of driving with some speed the car beginnings to strain and barely move although the gauge shows I’m going 40 miles the car is straining and going under 5 miles. This started maybe a year ago but now it is much worser.
Incident date: Jun 1, 2024
I am a single owner of a ‘87 Nissan Hardbody D21 pickup. Speedometer needle is made of plastic and curls from the heat.I live in Tucson AZ. The needle curls inward toward the faceplate of the speedometer. Other incidences relayed to me from other Nissan pickup owners are where the needle curls away or up from the original position. The problem is widespread here in the Southwest, even if unrepor... Read more
VOLKSWAGEN
GOLF
(2016) - VEHICLE SPEED CONTROL
Apr 23, 2025
Incident date: Apr 23, 2025
Hello my jeep got a message of service 4 wheel drive so i brought it to the dealership. the looked at it and it turns out to be a failing PTU. Jeep did a recall and extended warranty on it but they are saying they will not cover the cost of the repair because its the wrong code. I have code C14A797 and they are saying they need code P14A797. This doesnt even make sense its the same exact faulty pa... Read more
Incident date: Feb 22, 2025
I am writing to express my concern regarding a serious issue with my 2021 GMC Yukon. Recently, while driving, I experienced a sudden surge in power. About five minutes later, when attempting to shift into reverse, the vehicle would not respond. I tried multiple times with no success. Afterward, while driving it briefly around the block, it made a clunking sound, which raised further concern. Ultim... Read more
Incident date: Apr 22, 2025
The contact owned a 2000 Ford F-150. The contact stated that her son had parked the vehicle in the residence driveway and had turned off the ignition. The son had exited the vehicle and saw that a fireball had erupted from under the hood. The contact stated that she had reviewed the explosion on her home security camera. The contact stated that the fire department was called and extinguished the f... Read more
Fire
FORD
BRONCO SPORT
(2022) - VEHICLE SPEED CONTROL
Apr 23, 2025
Incident date: Apr 16, 2025
Vehicle stopped responding to all inputs while cruising on the highway. Vehicle was charged and running fine up until that point, for about 40 minutes of continuous driving. Accelerator pedal, regen paddle shifters, cruise control buttons all would not work and display was unresponsive. Vehicle slowly lost speed as if it was shifted into neutral, forcing us to pull over to the side of the road. Tu... Read more
Incident date: Oct 21, 2024
To Whom It May Concern, I am submitting this complaint regarding my 2018 Ford EcoSport, which is affected by Recall 23S64 related to a serious engine defect. I am currently making payments on this vehicle, yet it continues to be unsafe and unreliable, with repeated engine issues that have not been resolved despite temporary repairs. I purchased the car in May 2024 from a dealership. Within two ho... Read more
Incident date: Apr 16, 2025
Sole owner of 2017 Hyundai Tucson with approx 55,700k miles. Check engine light on and car not accelerating properly. Had same acceleration problem a year ago without engine light, Hyundai dealership stated I needed software update on anti judder gds, update was completed by Hyundai and the issue has reoccurred.
GMC
SIERRA 1500
(2024) - VEHICLE SPEED CONTROL
Apr 22, 2025
Incident date: Jan 2, 2025
While driving on a sunny day out of nowhere, no car around me and the car symbol for slippery road, front end collision and see owner’s manual appeared. After stopping at a red light when it was time to turn the car stalled. Although I was pressing the gas the car was barely moving then it “jumped forward” and started driving normally again. I took it to the dealership, they ran a test said ... Read more
Incident date: Mar 14, 2024
This vehicle was built terrible. It had a blown head gasket at 86,000 miles. The head was warped. My valve guides and seals were compromised and leaking into the combustion chamber. I need a full head resurfacing job with new gaskets all around. New injectors and new valve cover gasket and everything around. This car has a design flaw and needs to be recalled for mediocre heads life. It almost cau... Read more
Incident date: Jul 3, 2024
>> RAM eTorque 5.7L V8 motor stopped and emergency brake activated without warning. >> I was driving on [XXX] (*5 lanes of traffic*) in Phoenix AZ just after rush hour. The sudden deceleration of the vehicle put my wife, son, and me at extreme risk of being struck from behind by one or more vehicles traveling in excess of 65 miles per hour. >> There are multiple reports of this failure in this mo... Read more
Incident date: Apr 21, 2025
I am submitting this complaint regarding a recurring and potentially hazardous issue in my Chevrolet Volt 2017.The vehicle frequently displays a “Shift to Park” warning message even when the gear shifter is correctly in the Park position. This malfunction prevents the car from shutting off properly, posing both safety and operational concerns. This issue is widely reported among Chevrolet Vol... Read more
Incident date: Apr 22, 2025
The contact owns a 2025 BMW X3. The contact stated that while driving 1 MPH in stop and go traffic and approaching another vehicle, the vehicle suddenly accelerated and bucked four times. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
JEEP
GRAND CHEROKEE
(2007) - VEHICLE SPEED CONTROL
Apr 22, 2025
Incident date: Apr 17, 2025
The cruise control function ceased to properly function after automatically increasing the speed to 110 mph. The vehicle is available for inspection upon request. This is a safety risk for myself and for others on the road. If another combination with this fault were to occur (either physically to the driver or to the software), this could lead to an extreme hazard due to the potential for excess... Read more
Incident date: Apr 3, 2025
Firsts, "service shifter" came up on the dash, with no other lights. Followed by the check engine light. After that, there was a red tortoise that appeared on the dash that said "vehicle speed may be limited". After which the throttle response was limited and I couldn't accelerate over 10 mph. Within 30 seconds of that the steering wheel locked up, not allowing me to turn and the throttle response... Read more
Incident date: Apr 14, 2025
Sudden unintended acceleration while maneuvering to park. The acceleration was instantaneous and forceful, that in less than 20 feet of rapid movement the car forced itself over some utility poles laying behind the intended parking spot, and jumped from the utility poles, fast enough so that the first ground contact was nearly 10 feet beyond the poles (as evidenced by disturbed grass in the photo... Read more
Crash
Incident date: Sep 1, 2024
Backing out of a parking space, the car automatically stopped as it should when approaching a curb. When I put the car back in drive and let off the brake, it lurched forward, I then hit the brake and it continued to accelerate for about 20 feet and hit a granite wall.
Crash