Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
CHRYSLER
TOWN AND COUNTRY
(2015) — VEHICLE SPEED CONTROL
Jan 12, 2025
Incident date: Dec 10, 2024
The vehicle's accelerator consistently fails to respond when entering traffic from a stop or a rolling stop. Toyota attempted to remedy the problem with a TSB, but the problem returned within a week.
Incident date: Jan 3, 2025
Unknown: traction control light, air bag light, cruis control, horn, are not functioning properly and i believe it is the clock spring. Not sure if it was part of a recall previously.
Incident date: Jan 12, 2025
Driving on the interstate without cruise control on at 70 mph. I had a vehicle passing in the fast lane and a vehicle in front of me slowing down so I applied a little pressure to my brake peddle and my truck automatically began to accelerate on its own. I kept pushing on the brake peddle and it was stuck in a acceleration. The brakes tried slowing it down but it would not stop acceleration once I... Read more
FORD
MAVERICK HYBRID
(2023) — VEHICLE SPEED CONTROL
Jan 11, 2025
Incident date: Apr 6, 2024
Occasionally (more frequently when cold) the vehicle does not accelerate from a stop or rolling stop. You depress the accelerator pedal and nothing happens, the vehicle does not accelerate. After a few seconds the vehicle will sometimes catch and rapidly accelerate and other times you have to release the pedal and depress the pedal again.
Incident date: Jan 11, 2025
For the past 3 weeks my check engine light would appear then disappear. On 01-09-25 I scheduled with a in town loco mechanic shop. Gave him my worries about how my check engine light sometimes comes on. I was advised to take my vehicle to the Ford dealership because they could not replace the sensors I needed, only Ford can?? I picked up my car and the check engine light was not on. Today [XXX] in... Read more
CADILLAC
ESCALADE ESV
(2024) — VEHICLE SPEED CONTROL
Jan 11, 2025
Incident date: Jan 8, 2025
I have a 6 month old Escalade with approximately 7,000 miles. On Wednesday, 01/08/2025, I was driving on a highway with my son, going approximately 65 mph when my car display suddenly alerted "Going into Neutral". I had moments to get to the shoulder before my car stopped. I then turned my car off and attempted to restart it. The engine would not turn on and I could not get the car out of park... Read more
Incident date: Jan 10, 2025
Instrument panel failure when driving over any small bumps. Randomly turns off while driving. Complete loss of electrical system.
Incident date: Jan 1, 2025
Completed NHTSA recall 24V-868 at my dealer December 13th 2024. ICCU failed on 1/1/2025 and I am awaiting on the 3rd ICCU for my vehicle in less than 2 years. Similar issue happened December 2023, completed the ICCU recall and had the ICCU fail in a similar fashion.
Incident date: Jan 10, 2025
Engine power abruptly stopped while driving causing drivers behind me to almost rear end me. Dashboard displays ‘Engine Power is Reduced.’ It has happened since I purchased the vehicle in 2017 but had not done this in a few years. I’m on top of maintenance and did mention this issue to the dealer but no one reached out or offered a solution.
Incident date: Jan 10, 2025
honor catalytic converter failure under manufacturer warranty which they refuse to honor after 90 days at the kia service center , and fail to replace the defective part
Incident date: Jan 10, 2025
Thank you for taking the time to review my inquiry. My 2016 Jeep Patriot has experienced issues with the engine shutting off intermittently while driving at significant speeds and losing control of my vehicle, especially while on the highway. This has created some dangerous situations, which thankfully never caused any harm. After doing some research, I noticed that Jeep had a safety recall for t... Read more
Incident date: Jan 10, 2025
I drive in the standard one pedal driving mode which allows for the car to brake and come to a complete stop using the regen system by simply releasing the accelerator. The issue is that I had come to a stop behind another car at traffic lights with my foot of the accelerator. In one pedal driving there is no need to hold the brake pedal as the car should so this itself. After a few seconds of ... Read more
Incident date: Apr 10, 2024
This vehicle is an electric vehicle and driven primarily in one pedal drive. When stopped, without any input to the accelerator, it will sometimes start moving forward. This has happened at least fifty times in the 2.5 years I have owned this vehicle. I have been fortunate enough to not strike another car (or pedestrian) at a stop light when the car will suddenly start moving forward, but there ha... Read more
Incident date: Jan 10, 2025
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 15V123000 (VEHICLE SPEED CONTROL) However upon having the vehicle inspected by a local dealer, she was denied service of the recall due to the ECU unit not responding. The contact was advised that the unit needed to be replaced before having service completed for the recall. The vehicle was not repaired. ... Read more
JEEP
GRAND CHEROKEE
(2019) — VEHICLE SPEED CONTROL
Jan 10, 2025
Incident date: Dec 5, 2024
This car shifts to drive to neutral without any intervention on the freeway.
Incident date: Dec 31, 2024
Was driving on highway at 60-65 mph. The car continued to accelerate. Pressed on brake and wasn't slowing the vehicle. The driver was weaving in and out of cars as the van started to creek up to 92 mph. The driver and passengers thought they were going to crash and possible die. The driver tried the brake multiple times and nothing. The driver said the accelerator pedal wasn't pressed all the way ... Read more
Incident date: Jan 4, 2025
My 2023 Hyundai Santa Cruz, which I bought new, has gone into limp mode twice in 8 months, losing power while I was driving and letting me go no faster than 25 MPH. The first time, in April 2024, I was on [XXX] in Hartford CT. I called 911 because I was certain I would be hit by a car. There was no warning lights to indicate a problem. I was able to get off the highway and had it towed to Meriden ... Read more
Incident date: Feb 1, 2023
I took my car to the Nissan dealer because sometimes when I am stopped with my foot on the brake the engine will start to accelerate trying to overcome the brake. The only thing I can do to stop this is turn off the engine. This has happened 4 times in the last month and not before. The dealer was unable to find anything wrong and could not duplicate this action. I have now been referred to Nissa... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — VEHICLE SPEED CONTROL
Jan 9, 2025
Incident date: Dec 22, 2024
Car stops abruptly when no objects or cars are in the road - had to push through on the gas to not be hit/cause and accident. • Seems to be (NTB19-033F). But no longer/ never active for 2019 Rogue? • Can kill someone and cause severe damage to humans and vehicles/property. • Has happened twice (June 2024, January 2025) thankfully with no crashes, but very possible. • Local dealership says... Read more
CHEVROLET
AVALANCHE 1500
(2006) — VEHICLE SPEED CONTROL
Jan 9, 2025
Incident date: Oct 15, 2024
My 2017 Jeep Renegade is at a dealership for the third time. When I am accelerating at around 29 MPH, there is a sudden jerk. It also occurs around 53 MPH. It startles me every time this event occurs. Each time, I pay a deductible and the problem isn't fixed. Retirement isn't conducive to $500 repair bills. Can you help? This is definitely a problem with this model and needs to be rectifie... Read more
Incident date: Dec 29, 2024
I'm not quite sure what component was affected, some module of some sort got water in or near it that wasn't supposed to. It is available for inspection. Yes my safety and others was out at risk. Yes the problem was fixed by service center supposedly. Yes the car has been inspected by the manufacturer. There were no warnings. What happened was on 12/29 I was driving the car and out of absolutely ... Read more
Incident date: Jan 5, 2025
I am [XXX] old, have been driving since I was 16, and until this incident, have never been in an accident. On [XXX], I was parallel parking in my friend's quiet suburban neighborhood, as we do yoga together every Sunday morning. I reversed into the space. Then I wanted to pull forward slightly to straighten out my vehicle. As I shifted into drive, I recall hearing the engine rev. My foot was on t... Read more
Crash
Incident date: Jan 6, 2025
All of the car's cameras have gone dead since November 2024. The car has been collecting water in the truck area and inside panel of the car by the door frame.
Incident date: May 3, 2024
When approaching a turn, I let off the accelerator but the car didn’t stop accelerating. Instead, it gently kept accelerating. I applied the brakes and the car started slowing down but not at the same rate I was applying brake pressure. Therefore I floored the brakes to try coming to a complete stop. Sadly, the cars ABS system did not engage, half of the car hopped over the curb at about 20 mph.... Read more
Crash
Incident date: Jan 3, 2025
The component that failed is acceleration. He came from work at the Frywed when he reduced the speed from 65 to 30 and no longer accelerated .. if an independent service had no warning or failure at that time they were detected
Incident date: Jan 3, 2025
The Honda sense front facing camera has went out on my 2018 Honda Odyssey. The camera is currently still installed in my van and if it is necessary to replace to keep it from draining the battery I will request that the faulty part be provided to me. This camera being faulty causes the loss of cruise control, adaptive cruise control, auto high beams, lane keep assist and emergency breaking. This i... Read more
Incident date: Oct 15, 2024
Malfunctioning electrical and software in the vehicle. Vehicle's speedometer gauge display will occasionally go blank while driving. Longest video recorded event was 15 minutes of continuous operation with no displays on the speedometer or the infotainment screens. Infotainment system will also periodically reset. Dealer has tried many times to fix the issue, replacing infotainment screen mult... Read more
CHEVROLET
SILVERADO 1500
(2020) — VEHICLE SPEED CONTROL
Jan 8, 2025
Incident date: Nov 1, 2024
I recently had a recall fix for the hybrid system battery. Days after the car was serviced my dashboard displayed messages saying to service the Hybrid system and the 4WD. Two days later I was stopped at an intersection. I put my foot on the gas and after a few feet I lost power and the car only rolled. I was able to roll onto the shoulder while the dashboard was displaying multiple errors and sho... Read more
Incident date: Nov 25, 2024
A warning comes on stating the Pre-Collision Assist not available and does not go away. Adaptive Cruise Control and Standard Cruise Control also do not work. It has been at the dealer and they can not get it to work. From reading online this has happened to a handful of 2024 Ford Super Dutys.
TOYOTA
GR COROLLA
(2023) — VEHICLE SPEED CONTROL
Jan 7, 2025
Incident date: Dec 1, 2023
I am writing to file a complaint regarding my 2023 Toyota GR Corolla Circuit Edition. The issue pertains to the ECU programming, which was not properly calibrated for the wheels that came with this model. Instead, the weight and dimensions from the Morizo Edition were utilized. This discrepancy causes the vehicle to inaccurately register speed, which is a significant safety concern. The malfuncti... Read more
Incident date: Jan 1, 2025
Hydraulic brake unit failure. yes part is still available for inspection as it is still n the vehicle. I was driving to work at 21:30 hours on 1/1/2025 on a snow covered road. I gently applied the brakes and my truck went into a spin. I was going 25 mph. the abs unit failed and there was no pulsating in the brake pedal and rear brakes locked up sending the truck into an uncontrollable spin. my fro... Read more
Crash
Incident date: Dec 27, 2024
Vehicle at operating temperature, running, in gear and at a stop. Making a left turn into traffic. I release the brake and apply the accelerator, the car rolls out into traffic but no power, I press more and more until it is 100% throttle, all the way to the floor. Then after about 5 seconds the vehicle moves forward. Complete loss of response/power for 5 seconds. Thankfully no traffic coming. Thi... Read more
Incident date: Sep 10, 2024
My 2014 F150 was recalled for a software patch pertaining to the lead frame in the transmission because the vehicle would abruptly downshift at any speed. After having the recall performed by a dealership, it continued to have the same issue. I was told by the Service Manager the lead frame was bad but the recall did not cover the repair. For my safety I had the repair done and it cost me $18... Read more
Incident date: Nov 30, 2024
The contact owns a 2025 GMC Sierra 2500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated that the RPM was fluctuating while driving. The vehicle was towed to a local dealer however, the vehicle was not diagnosed or repai... Read more
Incident date: Jan 1, 2024
The contact owns a 2020 Ford EcoSport. The contact stated while the vehicle was parked, the contact attempted to depress the accelerator pedal; however, there was a loss in automotive power. The failure occurred on several occasions. No warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufac... Read more
Incident date: Jan 3, 2025
Hydraulic Electronic Control Unit (HECU) experienced an electrical short circuit and engine hardly running.
Incident date: Dec 20, 2024
2025 Tesla model Y cameras and sensors all stopped working within 700 miles driven from brand new. Affected systems included all cameras, including backup camera, as well as GPS navigation, with the GPS system believing the vehicle to be static at a Tesla facility in California. This not only prevented the self-driving and navigation from functioning, it caused numerous safety features to be disab... Read more
Incident date: Dec 23, 2024
The contact owns a 2012 Kia Sedona. The contact stated that while attempting to parallel park and gear in drive, the vehicle independently accelerated violently while lightly depressing the accelerator pedal. No warning light illuminated. The contact crashed the front of the vehicle into the rear of a parked vehicle where it came to a stop. No police report was filed. No injuries were sustained. T... Read more
Crash
Incident date: Jan 6, 2025
This is the 3rd incident with the same issue. I lose power when on a freeway. (Other dates [XXX] and [XXX]). On [XXX] I entered [XXX] and had accelerated onto the freeway. Shortly after getting on the ramp, my check engine light went on/blinking and I couldn't accelerate anymore. I was able to pull over on the shoulder. I turned the car off, waited a minute and then turned it on again and t... Read more
Incident date: Nov 21, 2024
The contact owns a 2013 Ford F-150. The contact stated while driving at 55 MPH the wrench symbol illuminated and the vehicle lost motive power and went into LIMP Mode. The contact coasted to the side of the road and turned off and restarted the vehicle and the vehicle returned to normal functionality. The failure occurred a total of three times; however, during the third failure, the check engine ... Read more
Incident date: Sep 30, 2024
Vehicle shut-off while in route, in traffic, check engine light then came on. The second time this occurred, check engine light came on and immediately vehicle proceeded decelerate from 55 mph to 25 mph while I was on a highway. The vehicle would not shift to a higher gear and remained in the lower gear at 30 mph on a 55 mph highway, causing me to move off to the side , turn off the vehicle and ... Read more
Incident date: Dec 16, 2024
Jark sometimes when shifting it self
Incident date: Nov 19, 2024
my car broke down and now the car does not pick up speed and rattles when i press the gas pedal.
HONDA
CR-V HYBRID
(2023) — VEHICLE SPEED CONTROL
Jan 6, 2025
Incident date: Jan 5, 2025
I was driving my 2015 Kia Soul along a 4 lane highway when the Check Engine light came on and begun to flash. The Kia began to lose about 5 mph off and then return to the previous rate of speed a few minutes later. Then it would repeat the cycle. As the vehicle lost the engine power, the steering also became very tight as if the power steering was also malfunctioning. I could also hear a slight ta... Read more
Incident date: Jan 4, 2025
I am the owner of a 2016 GMC Canyon truck, which i purchased used in approx 2020 with about 43,000 miles on it...today's date is now 1/5/25 and the truck has approx 99,0000 mile on it. Over the last 2 years the electronic stability control has failed approx 20 times. A warning light appears on the dash stating the failure of the power steering and the stabilitrac. When this happens steering the t... Read more
Incident date: Oct 20, 2024
The safety issue I have is that my truck will display hesitation in moving forward or accelerating. I have been in a few intersections trying to turn left and when pressing on the gas pedal there is a delay in responding to the gas pedal being pushed. I’ve discussed this with the dealer and was informed that this is normal behavior. The dead pedal has me very concerned for my safety and the safe... Read more
Incident date: Aug 27, 2024
NHTSA Vehicle Safety Complaint •Vehicle Information: •Make: Tesla •Model: Model 3 •Year: 2022 •Summary of Incident: On November 28,2024, I experienced an incident involving my 2022 Tesla Model 3 while it was stationary just outside my garage. I accidentally pressed the accelerator pedal instead of the brake. The car surged forward and crashed into the back wall of my garage. Despite Tesl... Read more
Crash
1 injured
Incident date: Dec 22, 2024
After taking my jeep 4xe in for the 95B recall I drove around 50 miles and the check engine light came on. Once home vehicle would not turn on or charge. Error on dash said “charging system error.” Next day the vehicle would turn on be experience extreme slowness after stopping with bursts of acceleration. The accceleration and breaking system were extremely jerky and I felt like I didn’t kn... Read more