Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 72,878 complaints — component: VEHICLE SPEED CONTROL

Incident date: Dec 25, 2024

The vehicle has a fault in the ABS system that is causing the ABS light to stay on, as well as the traction control light and the Brake light. This means the brakes will lock up, causing the vehicle to slide, the vehicle has no assisted traction control, and the cruise control will not engage. In a vehicle like this (a pick-up truck) the back end is notoriously light and will easily loose traction... Read more

Incident date: Feb 12, 2025

NHTSA Campaign Number: 24V499000 NHTSA Campaign Number: 24V405000 NHTSA Campaign Number: 24V623000 NHTSA Campaign Number: 24V865000 Those are open recalls, The Fisker OTA team couldn't update the vehicle software over the air. My vehicle is not in a safe condition without the successful software update. Please instruct or take appropriate action for the updates to happen and the water pump to be r... Read more

Incident date: Jan 31, 2025

I had purchases a 2021 Audi Q8 from Carmax on 10/16/2024. There was a time that I was driving at 35 mph in the left lane which I had my signal on to proceed in the turning lane when the car went into park and the crash indicator was on. I was jerked by the force. I also notice when you turn the car on there was a knocking sound. I had taken the vehicle into Westmont Audi on 11/22/2024. They had c... Read more

Incident date: Feb 13, 2025

The contact's companion leased a 2022 Toyota Venza Hybrid. The contact stated that the vehicle had experienced unintended acceleration on several occasions. The contact stated that while in a drive-thru and slightly depressing the brake pedal, the vehicle suddenly accelerated unintendedly and crashed into a pole. There were no warning lights illuminated. The air bags did not deploy. The contact di... Read more

Crash 1 injured

Incident date: Sep 27, 2023

Cruise control doesn't maintain speed, speed decreases. Car shakes under 10 mph and after 40 mph. Engine light starts blinking.

Incident date: Feb 5, 2024

I have had my prologue for about two months now and have noticed that I receive a warning about reduced acceleration "randomly." I say “randomly” because I’ve observed that it appears during two specific situations. I get that warning whenever I’m low (less than 20%), so this is not random as it seems consistent. The other time this occurs is when I am driving or just starting my car (the... Read more

Incident date: Jan 22, 2025

while entering a freeway the car in front braked suddenly and in the process of braking in response our Fisker did its characteristic "chatter" as the ABS first activated and then stopped braking all together causing us to hit the car ahead. Had the brakes not misbehaved the turning movement to avoid the impact would have allowed the collision to be avoided. Our Tbox has not worked since gettin... Read more

Incident date: Feb 12, 2025

As I was pulling up to a gas pump, my car suddenly accelerated. Applied the brakes to stop but it kept accelerating. My choices were to hit the car in front of me or a snow bank. I chose the snow bank. Tons of damage to my car. Don’t have that info yet, though.

Crash

Incident date: Feb 12, 2025

I am very concerned about these recalls 24V405 24V404 24V623 and the availability of service providers to preform the corrections as there seems to be only 20 service techs in the whole country. For these free recalls I am told to pay and then get reimbursed (From Who?)I have yet to get on any providers schedule. AS a responsible vehicle owner and operator I am looking for answers and direction to... Read more

Incident date: Feb 12, 2025

My vehicle has not received any of the recalls put in placed by the NHTSA. Water pump recall Door handles recall re-gen brake recall OS2.2 upgrade

Incident date: Jan 22, 2025

Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did ... Read more

Incident date: Jun 20, 2024

There are multiple recall notices on 2023 Fisker Ocean, No response from Fisker customer service. Submitted multiple tickets to the Fisker no responce. While driving the vehical acclarate speed rapidly ,shotdown vehical while driving on highways. The following Recals pending more than 6 months ,No responce from FIsker. Customer service phone number no one answer, no email responce. Recals: Cab... Read more

Incident date: Sep 12, 2023

Repair shops won't cover the door handle recall because it is too expensive and they are not being reimbursed from the trust. Water has gotten into the door handle so the NFC doesn't work. Water has gotten into the front bumper connections, so none of the following work correctly: Adaptive Cruise Control Automatic Emergency Braking Blind Spot Warning Forward Collision Warning Lane Depart... Read more

Incident date: Jan 28, 2025

The contact owns a 2014 Honda CR-V. The contact stated while driving at 25-50 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. There were no warning lights illuminated. The contact's son test-drove the vehicle and experienced the same failure. The contact attempted to depress the accelerator pedal and believed that there was no gasket on the fuel pump. Th... Read more

Incident date: Dec 12, 2024

ABS system failure. Unable to repair the ABS control module because the part is not available making the passenger rear wheel lose traction while starting to move and driving at highway speeds causing the rear of the vehicle to fishtail on dry roads. Even with new tires installed.

Incident date: Feb 9, 2025

The digital gauge cluster where speedometer and other essential gauges for the vehicle failed. It is available upon request. My safety is at risk as I’m unable to determine speed, monitor ABS, or monitor other essential features that the guage cluster provides. It also periodically blinks on startling me and putting my life and others in danger. The dealership has confirmed this problem and ... Read more

Incident date: Dec 17, 2023

I lost power steering and hard to steer. I looked at fuses and f78 looked to be good. I made an appointment with Dodge dealer and when I was going to bring it steering worked. Now I need to wait to see if this issue happens again and this is dangerous while driving. There should be a recall on Module that causes this. I’ve read where this is common. We shouldn’t have to drive a vehicle wit... Read more

Incident date: Dec 10, 2024

Once the cruise control or adaptive cruise control is set, there is no indication as to what the speed is set to on the display. The only way to find out what it was set to is to turn off the cruise control then set a new speed. Also, when increasing or decreasing the speed control, there is nothing to indicate the new speed in the display. You must count how many times you press the + or - spe... Read more

Incident date: Feb 10, 2025

What happened 1. A dashboard message has been popping up since December 11 on my 2014 Chevy Cruz car. I only have 77,000 miles on it. The message indicates “service tracking control “ 2. I took the car to the dealer and they said they did a number of repairs and I was charged 900. Some odd dollars to fix some parts to re-Zoll Veve the tracking control issue. 3. I let them know that that messag... Read more

Incident date: Jan 15, 2025

The contact owns a 2015 Ford Focus. The contact stated that while attempting to accelerate from a red light, the vehicle failed to move or respond as needed. The vehicle hesitated and the vehicle then worked as designed. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the clutch needed to be replaced. The vehicle was repaired, but th... Read more

Incident date: Dec 5, 2024

There is significant throttle lag where the throttle has a delay in engagement after a rolling stop. Turning into traffic flat out is dangerous when the throttle has a delay, if you push harder then it gives you too much throttle after the delay and will chirp the tires. I am not the only one. 100s if not thousands of people are complaining about this same issue.

Incident date: May 1, 2024

My ABS pump went out, causing my stability control to not function and cruise control to not function. Cruise control would randomly deactivate, causing a momentary loss of control and ABS function. Dash light illuminated with codes relating to ABS pump and traction control. ABS pump was replaced (part no. 68195569AB) and problem was fixed, but FCA will not reimburse me since I did the work mysel... Read more

Incident date: Feb 4, 2025

My opinion is Sudden Unintended Acceleration during driving to parking area only about 10 feet left to park. (Accelerator pedal position 17% to 99% before crash 1.5 second and Engine RPM to 4100). I have EDR Report. and report analyze sheet. If you need this EDR report and analyze sheet, please contact me I can mail to your office because I don't have idea how can I upload.

Crash

Incident date: Jun 23, 2024

Several times on residential speed control the system does not recognize yellow flashing school speed reduction signs. Never slows or breaks. The speed of 25 mph does not register on the screed (other speed signs do). I told tesla service center when other services were being done. They said they were aware. I have seen no improvement over the last several months

Incident date: Jan 28, 2025

We took our truck to the local Ford dealership in regards to recall 24S37. There were no issues with the truck before we took it in. They say it was repaired on 1/7. A couple of weeks later the truck gets stuck in 1st gear and the now and at the same time the speedometer shuts down. We have read that if the program update doesn't fix it then they need to replace the leadframe but now they are sayi... Read more

Incident date: Feb 8, 2025

On [XXX], my 2024 Honda CR-V Hybrid experienced a sudden loss of acceleration while driving on the highway, creating a dangerous situation where I was unable to merge or maintain speed. This put me at immediate risk of an accident as other vehicles were traveling at normal highway speeds. This issue arose less than 136 miles after my vehicle underwent recall repairs on [XXX] at Superstition Sprin... Read more

Incident date: Jan 31, 2025

The contact owns a 2022 Ford Maverick. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The vehicle failed to accelerate as designed. The powertrain message was displayed. Additionally, the WRENCH symbol was displayed. The vehicle was taken to the local dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The Fo... Read more

Incident date: Feb 9, 2025

While quickly shifting the car from drive to reverse the car will suddenly go full throttle in reverse with no pedal input. This is very easy to get it to do

Incident date: Feb 9, 2025

Truck started downshifting to 2nd gear at highway speeds, submitted claim, (no recall) Local Ford said no problem with my transmission. I replaced the leadframe in transmission. This fixed the problem. Ford came out with recall, Ford mobile came out and updated software for transmission. Since software update, Started down shifting again, sticking in 5th gear, or sticking in 3rd gear. Wrench c... Read more

Incident date: Dec 30, 2024

Car showing warning : engine power reduced Car decelerate unexpectedly Car won’t accelerate past 20 mph intermittently - when putting car in park, car won’t recognize when in the park positioned and shows warning : shift to park

Incident date: Jun 24, 2022

My Acura mdx 2016 is well maintained, only 42500 miles,bought brand new from dealer, problem started 6 months ago, accelerator, rpm goes up even on 20 miles driving, and car just stops and gear goes to park mode..dealer inspected, they said transmission needs to be replaced, contacted NCDS, their respond I passed the warranty of 7 years, not covered. Dealer charging 7100 to fix issues.

Incident date: Feb 6, 2025

While driving the 370 miles from Fairbanks to Anchorage with our family and dogs, our vehicle shut down completely with no warning. The drive is through a very remote section of Alaska. While passing a slower vehicle, our Yukon completely shut down, to include the all controls including the dash and lights. We were unable to complete the pass, leaving us in direct line with on coming traffic with ... Read more

Incident date: Feb 3, 2025

I was driving on the freeway going at the speed of traffic about 65-70mph then suddenly I heard my car engine slowing down and multiple lights popped up on my dashboard. I looked at my speedometer and it indeed was decreasing in speed. I tried to accelerate little by little and it did not. My check brake system, check brake hold system, check power steering system, check VSA system, check hillstar... Read more

Incident date: Feb 1, 2025

Speedometer went to zero while driving and seemed to be in neutral. Could not accelerate. Also low fuel warning light came on when I had a full tank. After car was shut off and restarted speedometer seemed fine for about 1 mile, then self accelerated. Now continues to read zero and can not accelerate unless I restart engine.

Incident date: Feb 8, 2025

The car would not go into Park. The park button flickered, and a message appeared on the dashboard stating that the vehicle was too fast to be put into Park, even though the car was completely stopped in a parking lot with the brake pedal engaged. After multiple attempts to press the button and engage the parking gear without success, I turned off the car using the power button, which eventually a... Read more

Incident date: Jan 17, 2025

Subject: Issue After ABS Recall Service on My 2012 Hyundai Veloster Dear [Hyundai Customer Service/Dealer Name], I recently took my 2012 Hyundai Veloster to the dealer for the ABS recall service, where they performed an ECM and ECU upgrade as part of the fix. However, immediately after the recall service, my car began experiencing a serious issue. The Check Engine light turned on, and now the c... Read more

Incident date: Feb 3, 2025

Complete Electric Failure multiple times now. Been in the shop multiple times.

Incident date: Feb 4, 2025

There is a problem with my tourqe converter with 100k miles. My car won't accelerate.

Incident date: Feb 7, 2025

I purchased my 2023 Kia EV6 in December 28, 2024. On January 8, 2025, I took my EV6 in for the SC327 recall service. Despite completion of the recall service, my ICCU still failed and my car lost power while driving on February 6, 2025. I was driving 45 mph down a state road and was about to get into a highway onramp when my speed quickly dropped to 13 mph and my car displayed a "check electrical ... Read more

Incident date: Nov 9, 2023

vehicle ecm keeps reporting an error code p2138 that refers to a correlation issue between sensors on the throttle/pedal system, causing the vehicle to enter into reduced power and eventually disables engine. Problem persists even after replacing pedal component. Apparently water enters the compartment where the part is located and corrodes wiring between the ecm and the pedal system. GM is app... Read more

Incident date: Feb 6, 2025

Started Vehicle, pulled out of a parking spot and I slowly approached an intersection, the engine accelerated at a high rpm/rate without touching the gas pedal, I immediately firmly applied brakes, the card was jerking and shaking hard working against brakes, I immediately turned car off. It could have easily ran into a car or person, being that I was on a city street with pedestrians crossing and... Read more

Incident date: Feb 2, 2025

While driving on the interstate, my vehicle started losing speed. I pulled over to the shoulder of the interstate and put in neutral so I could coast further to the exit ramp where I would be in a safer location. My vehicle has 14037 miles on the odometer and has now gone through 2 engines. It has always been serviced by GM.

Incident date: Jan 28, 2025

I've had my vehicle for almost two months. When backing out of my garage occasionally the automatic emergency braking will engage when no obstacle is behind the vehicle. This has happened numerous times and requires multiple stop/restart cycles to get far enough to actually proceed.

Incident date: Feb 1, 2025

the blue cruise hands free driving feature does not work and has guided the vehicle off of the road. It also asks the driver to take the steering wheel, but will not register that has happened without a very hard pull on the wheel, which pulls the vehicle into other lanes of traffic. this is a very dangerous situation.

Incident date: Feb 5, 2025

Brakes under constant pressure took longer to engage. One minute later while pulling into parking stall the brake pedal went to floor and one pump immediately after it engaged. Simultaneously, the car accelerated and jumped a curb and one foot into the landscape. Had the acceleration continued and/or the brakes not engaged the vehicle would have hit a tree in another 3'. This tree was about 18"... Read more

Incident date: Feb 26, 2024

The contact owns a 2018 Honda Pilot. The contact stated that while driving at 10 MPH during traffic, the vehicle hesitated, jerked, and suddenly accelerated. Multiple unknown warning lights illuminated. As a result, the vehicle rear-ended a U-Haul trailer that was in front, then crashed into a wall and from the impact into the trailer where it came to a stop. None of the air bags deployed. The c... Read more

Crash 1 injured

Incident date: Jan 11, 2025

I have had the traction control go on while driving on the highway even when I turn it off. Sometimes the VSC and TRAC OFF lights go on while driving. The roads are dry. Whenever I take it in to the mechanic, all the lights are off. They pulled a zero calibration code and recalibrated. It still kept happening. Then I was driving around a curve on highway speeds when the traction control light went... Read more

Incident date: Jun 18, 2019

My HORN only works if car is stopped steering wheel turned to the left. Subaru Dealer says it’s in the steering column mechanism that affects airbag and cruise control also. Says it will cost over $600 to repair. If it preventsthe airbag working, wouldn’t it be a car defect and considered dangerous?

Incident date: Feb 5, 2025

At 9,900 miles my safety camera system failed which disabled the cruise control and all safety features that used the camera. Car was out of service for nearly two weeks and subsequently fixed by the dealer under warranty at no charge. At 11,300 miles I was driving on an interstate highway in the left lane at rush hour, without warning the car stopped accelerating the car shifted into neutral an... Read more

1 injured

Incident date: Jan 22, 2025

Sudden loss of speed for no reason. was traveling at 35 mph when vehicle suddenly dropped to 22 mph. Stepped on gas with no response. I know the 22 mph because it showed up on warning illuminator. Car behind me almost hit me because he had no indication (prior warning). Turned off at closest exit, turned vehicle off then on restart things were normal. Took to dealer and they found nothing in co... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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