Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Aug 1, 2023
On [XXX] my vehicle had a collision warning signal, then tire pressure, then brake lights and entire dash instrument panel. I parked the vehicle, then later in the evening test drove it again and the panel lit up again, in addition to the loss of the speedometer, tachometer, gear display, and drive mode display, so I immediately drove it to Courtesy Kia in Altoona, PA. On 4/18/25 Wendy Giordano o... Read more
Incident date: Jan 1, 2025
My gear shifter was sticking, making hard to shift gears. I had to pay $1100. 00 dollars to get it fixed. The truck has only 37,000 miles. This seems like a defect not a random component gone bad.
Incident date: Jun 18, 2025
MALFUNCTION: ROAD MITIGATION SYSTEM FAILED (RDM), LANE KEEPING ASSIST SYSTEM (LKAS) FAILED, and CRUSE CONTROL FAILED, after investigating the issue this is happening with multiple vehicles. SAFETY: YES, these all failed at the same time, poses significant safety issues for the diver, passengers, and other drivers due to nature of failure. CONFORMATION: at this time no inspection of the vehicle ha... Read more
HARLEY-DAVIDSON
FLHX
(2024) - VEHICLE SPEED CONTROL
Jun 18, 2025
Incident date: Jun 4, 2025
I’m reporting a high-pitched noise issue with my 2025 Honda CR-V Sport Hybrid. At highway speeds (approximately 68–74 mph), a persistent, high-frequency tone becomes audible from the front driver’s side of the vehicle. It is sharp, constant, and noticeably affected by the vehicle’s battery charge and speed. There are no warning lights, messages, or error indicators. However, the sound is ... Read more
Incident date: May 20, 2025
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
Incident date: Jun 16, 2025
My husband was driving down a state road when the car shut down. He started the suv back on & we where fine. 2nd time I was driving on the interstate [XXX] ) when the car shut off & the dashboard displayed "shift to park". I kept control of the car put the emergency lights on & got of the way. Waited a few minutes & the SUV started back took me home the next day I took it to the dealership t... Read more
Incident date: Jun 18, 2025
The contact owns a 2023 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the vehicle lunged forward and stopped while at the traffic light. The contact stated that while driving over 4 MPH, the vehicle seized with the transmission warning light illuminated. The contact was concerned about being involved in a crash due to the failure. The contact called the local d... Read more
Incident date: Jun 1, 2025
I have had this happen twice, once on city streets going to work the car was not in auto pilot and it went from 40mph to 0mph instantly. If there was a car behind me I would have gotten slammed into. The second time, my mother was in the passenger seat and I was on the freeway going about 75 to 80mph and it was on auto steer and the car went from the speed I was going to almost 0 and I instantly t... Read more
Incident date: Sep 2, 2024
We purchased a brand-new 2021 Kia Sedona in 2021. Since January, we’ve been experiencing an intermittent but serious issue where the vehicle refuses to accelerate or shift beyond a certain point. This issue has put us in dangerous situations multiple times. One incident occurred while crossing a fast-moving, single-lane road—our vehicle would not accelerate to the appropriate speed, placing ... Read more
Incident date: Jun 2, 2025
June 5, 2025 stopped at red light turned green tried to turn left and the jeep flashed the electric red bolt symbol and check engine light came on lost all power would not go when gas pedal was pushed. a/c lost power started blowing hot air and engine turned off. Restarted engine finally got it to go enough to pull out of traffic. Turned off engine opened hood checked battery cables, fuses and al... Read more
Incident date: Jun 13, 2025
When in the highway and changing lanes and you try to excelerate it doesnt take off ..instead just acts as if i had over excelerated but not speeding up.. i have almost been ran over because i could not get enough speed to switch lanes.
Incident date: Mar 5, 2025
The digital instrument cluster on my 2020 Jeep Gladiator has been completely nonfunctional since late November 2024. This failure means I cannot see the odometer, digital speedometer, and all other vehicle status indicators displayed through the cluster. The problem has been confirmed by an authorized Jeep dealership, which has been unable to secure a replacement part due to a reported supply shor... Read more
Incident date: Dec 3, 2024
Uncontrolled maximum acceleration after shifting into gear. Occurred after shifting gears such as parking. It represents a definite safety issue. There is no warning of occurrence. It has happened about 6 times in the past 4 years. I do not drive often. I contacted Toyota who referred me to the dealer. I had it checked by the Toyota dealer, who denied there is a problem. I would welcome a indepen... Read more
Incident date: May 1, 2025
I went to drop my son to a summer program to a park. After dropping him, as soon as I started, car just accelerated very fast and went on the sides. I was able to turn the steering back into road but it kept speeding and went on the other sides. In the process, cars tires got impacted. Within 5-10 secs, car got from one side walks to the other side walk and then car stopped somehow. Fortunately,... Read more
Incident date: Apr 17, 2024
I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who... Read more
Incident date: Mar 8, 2025
While traveling at highway speeds, my truck will downshift from 6th gear to first gear. On occasion, the heads up display will randomly flash between different driving modes (reverse, M, Neutral) as if it is resetting. This also happens at medium speeds (20-30 mph)
Incident date: Jun 15, 2025
The contact owns a 2022 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated, and the contact heard an abnormal sound. The contact stated that the transmission upshifted from third gear into fifth gear. The contact stated that occasionally while the accelerator pedal was depressed, the vehicle failed to accelerate as intended. In addition, the... Read more
Incident date: Jan 8, 2024
I was traveling at highway speeds on a highway with no vehicles or other obstacles in front of me. I had adaptive cruise control on. Then, the emergency brakes deployed for no reason (so called “phantom braking”), decelerating the car quickly. I turned off adaptive cruise control as fast as I could and nothing bad happened. But the situation was dangerous, as if a car was close behind me it co... Read more
Incident date: Jun 1, 2024
See attached document for complaint.
Incident date: Apr 16, 2025
Vehicle started and behaved as expected when leaving my home and for a dozen lights or so between my home and place of the incident. While stopped at a red light, the auto stop function shut the truck down as normal. On re-start when getting green light, after releasing brake pressure, the start up was belabored for two turnovers before starting up. As I pulled off the stop with a green light, the... Read more
GMC
SIERRA 1500
(2014) - VEHICLE SPEED CONTROL
Jun 17, 2025
Incident date: Jun 1, 2025
1.the vehicle brakes on it's own 2.the vehicle stops accelerating while driving even if when the engine is still running and stepping on the gas pedal. 3. lane departure malfunctions
Incident date: Jun 15, 2025
During a turn in the parking lot my vehicle would not allow me to turn something with traction control came up on the screen. The past few days the car got stuck at 0 rpms while driving and did not feel I had adequate power and other times has stalled.
Incident date: Jun 14, 2025
Tesla's FSD functions slowly has been reduced in the last years. Firts Tesla disabled the double pull function, resulted taken away the standard cruise control function. Lately, the fully paid ($12000) FSD is not recognizing streetsigns anymore, which worked perfectly before. This function is crucial to manage speeds, lanes, pedestrians and school zones or just attend in public roads! Tesla servic... Read more
Incident date: Apr 16, 2025
When the vehicle is in one pedal mode, and the car drive is switched to reverse, the car moves backwards and does not slow down contrary to one pedal mode which does not move unless the accelerator is depressed and will slow down when in forward drive. The 2023 Chevy Bolt EUV does operate in One Pedal Mode in both directions. This is a dangerous situation for EV drivers since the car can backup ov... Read more
HYUNDAI
SONATA HYBRID
(2017) - VEHICLE SPEED CONTROL
Jun 16, 2025
Incident date: Jun 14, 2025
I have had four diagnostics on this vehicle and it's pointing to sensors which are inside the transmission transmission was not leaking and wasn't slipping or nothing I went to get in the vehicle after it was sitting for an hour and I put it in reverse it went right back in the park I put it in dry went right back in the park I couldn't get it out of the park and it was saying on the dash that sto... Read more
Incident date: Jun 10, 2025
While traveling to VA from TX, [XXX] and on [XXX] the vehicle hesitated to accelerate multiple times. Some were from a complete stop, and other times it occurred when accelerating to merge on the highway. On [XXX], I pulled out of a driveway onto a very busy road and upon increasing pressure on the gas, the vehicle shook (similar to the behavior of a manual when letting up off the clutch and not a... Read more
Incident date: Jun 1, 2025
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then afte... Read more
Incident date: Jun 13, 2025
The contact owns a 2015 Ford Escape. The contact stated while depressing the accelerator pedal, the RPM increased; however, the vehicle failed to properly accelerate. Additionally, there was a whining sound coming from the engine compartment while attempting to accelerate and the vehicle was jerking and vibrating abnormally. The cause of the failure was not yet determined. The local dealer and man... Read more
Incident date: Sep 12, 2018
Traction control light comes on and then my vehicle keeps jerking as I drive and a stabilizer track notification light comes on
Incident date: May 27, 2022
Vehicle randomly imitates being in neutral when it is actually in drive mode. It has lost power on long hill climbs wthout any downshifting as would be necessary. Vehicle will occasionally accelerate on its own without notice. This has happened both on the open road and setting at red lights. These are sometimes able to reset with the turning off and back on of the motor. These symptoms star... Read more
Incident date: Jun 1, 2025
Let me start by stating that this incident is just one of many occurrences that has happened to me with this vehicle. I was driving down a straight highway that was pretty heavily congested with traffic of other vehicles, when all of a sudden I felt a loss of power with the vehicle and some error codes came up on the dashboard indicating the engine needed to be serviced, start & stop was unavailab... Read more
VOLKSWAGEN
TIGUAN
(2021) - VEHICLE SPEED CONTROL
Jun 15, 2025
Incident date: Jun 11, 2025
While driving the vehicle it often shifts out of gear. It will hard shift change and not drive, which causes people behind you to have to unexpectedly stop or speed up on you because truck shifts out of gear. Very dangerous situation, and online people often complain about it
Incident date: Jun 9, 2025
This model motorcycle is know to have a throttle issue when in any gear and any driving mode. Holding the throttle open/steady between 3500-5000 RPM and maintaining speed the Throttle/RPM's will start to shutter/jerk. The Non NA/US models of this vehicle have an update that fixes this issue. Many of the US/NA owners have complained about this issue but haven't gotten any update/information from ... Read more
Incident date: Jun 15, 2025
The digital instrument cluster (Electronic Vehicle Information Center – EVIC) on my 2020 Jeep Wrangler has failed, and no longer displays critical vehicle information. This includes fuel level, engine and oil temperature, mileage, tire pressure, and other key dashboard data. This failure creates an unsafe driving condition due to the inability to monitor vehicle speed, engine status, or fuel ava... Read more
Incident date: Jun 15, 2025
Date: [XXX] Subject: Immediate Safety Concern – 2021 Jeep Wrangler Sahara 4xe – Acceleration Failure Dear Jeep Customer Care, I am the owner of a 2021 Jeep Wrangler Sahara 4xe, VIN [XXX] , with approximately 50,000 miles. I am writing to report a critical and potentially fatal safety defect that occurred multiple times on [XXX], most notably at the intersection of [XXX] and [XXX] in Oregon. ... Read more
Incident date: Jun 14, 2025
The stability control is not available.
MERCEDES-BENZ
SPRINTER 2500
(2013) - VEHICLE SPEED CONTROL
Jun 14, 2025
Incident date: May 1, 2025
Today, [XXX] while driving at highway speed this vehicle experienced a unrequested transmission downshift, from 6th to 3rd, causing unexpected rapid vehicle deceleration. I was located in the center lane of an Interstate and travelling at 70 mph when this incident happen which force the traffic behind me to take rapid accident avoidance actions. I did not hear any audible or see any visual warning... Read more
Incident date: Jun 14, 2025
My 2013 has the same transmission problem of an unexpected downshift to 1st gear while driving at highway speeds as the newer model year F150’s. I would like to see all F150’s with that model transmission (6R80) included into the recall. I believe this would include 2011 through 2018 model years.
CHEVROLET
TRAILBLAZER
(2023) - VEHICLE SPEED CONTROL
Jun 14, 2025
Incident date: Jun 14, 2025
The right rear axle shaft assembly wheel bearing seal failed. The right rear ABS Sensor, aka (rotational Speed Sensor, wheel speed sensor) failed. These parts are available for inspection. The vehicle unexpectedly accelerated without me pressing the accelerator as I approached a red light at an intersection, putting my safety and others at risk. I had to slam on the brakes with all my might to get... Read more
Incident date: Jul 2, 2024
I purchased This truck new in 2014 and have had very few problems with it, but now the ABS module is defective which affects the brakes, traction control, cruise, with all lights on. In driving the vehicle under wet roads it has gone out of control and is dangerous. Ram has told me that the parts are back ordered and recently gave me incorrect information as to the extent of this parts problem. I ... Read more
Incident date: Jun 13, 2025
Just like the same era's Honda CR-V (the Honda Element's sibling car with many of the same components), the undercarriage rust on my vehicle is excessive: as described in the same era Honda CR-V's NHTSA Recall (23V-228). Large sections of my car’s rear frame are completely missing, and as shown in the photographs even the rear bumper fell off because of all of the rust. Just like with the CR-V, ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - VEHICLE SPEED CONTROL
Jun 13, 2025
Incident date: Jun 8, 2025
... Read more
Incident date: Jun 13, 2025
For the last few weeks my car has been stalling when I come to a complete stop or as I am breaking. Sometimes it takes as many as 7 tries of putting it in park, turning it off and turning it back on. The check engine light is not on. Mechanic cannot determine problem. I have found hundreds of other claims saying the same thing with no resolution found. This has been a reoccuring problem and is inc... Read more
Incident date: Jun 13, 2025
Just like the same era's Honda CR-V (the Honda Element's sibling car with many of the same components), the undercarriage rust on my vehicle is excessive: as described in the same era Honda CR-V's NHTSA Recall (23V-228). Large sections of my car’s rear frame are completely missing, as shown in the photographs. My car is now undriveable. I had it towed to two Honda dealerships at my expense and b... Read more
Incident date: Jan 19, 2024
I got a warning from my car a little over a week ago (around 6/1, unsure of exact date) that I needed to service the battery charging system, but then the check engine indicator light shut off and so did the warning light. The hybrid battery took a charge with no issues after that. Then, I left work the evening of 6/9 and drove home. On my way home, the check engine light came back on, followed ... Read more
Incident date: Sep 28, 2024
Vehicle shifts from park to drive jumping gears ,making loud noises, Accelerating by its self and jumps aggressively into gear. Transmission is slipping, late engagement when shifting, and shifting rough. sometimes it will low rpm. Rpm is going up and down. Making total transmission failure and transfer case failure. Melting the hot and cold lines. Mechanic found aluminum melted and oil burn. Rpm... Read more
Incident date: May 26, 2025
The contact owns a 2025 GMC Sierra 1500. The contact stated while driving approximately 4 MPH and turning left into a parking spot, the vehicle independently accelerated. The contact stated that the brake pedal was depressed. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent, but the failure occurred while slowing down under 5 MPH and t... Read more
Incident date: Jun 14, 2017
The contact owns a 2018 Ford Transit. The contact stated that while slowly driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into another parked vehicle. During the incident, the brake pedal was pressed, but the vehicle did not stop. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. No injuries were rep... Read more
Crash
2 injured
Incident date: Dec 1, 2024
CATALYIC CONVERTER IS DAMAGE
GRAND DESIGN
SOLITUDE
(2023) - VEHICLE SPEED CONTROL
Jun 12, 2025
Incident date: May 1, 2025
Motorcycle suffers from "jerky throttle", causing inconsistent acceleration or deceleration without throttle input. This has resulted in near collisions with two vehicles. Issue presents itself more prominently in RPM ranges of 4,000 or below. High RPM jerkiness is still present but less impactful. The manufacturer has been contacted and is aware that the problem is widespread.