Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
HYUNDAI
SANTA CRUZ
(2022) - VEHICLE SPEED CONTROL
Jul 4, 2025
Incident date: Jun 27, 2025
Vehicle is shuddering as acceleration starts, took to dealership before warranty ended and they dismissed concerns. Issue has intermittently persisted since then with no resolution available from dealership. The acceleration issues causes the vehicle to slow down and halt before jerking into motion again. Additionally the engine eco boost is occasionally shutting the vehicle off in traffic, if t... Read more
Incident date: May 26, 2025
The car always turns on the slippery road warning light when I drive over 60 miles per hour and the wheels lock up. Sometimes, the ABS warning light also comes on, along with error messages saying 'Service Traction Control' and 'Service StabiliTrak'.
Incident date: Jun 10, 2025
When driving at low speed in a parking log, vehicle began to accelerate suddenly. Driver was able to brake to avoid collision. Seemed to be due toaccidental touch of capacitive touch RES button on left side of steering wheel, which resumed previous ACC speed. ACC had not been use for several days prior, but system remembered previous high speed and tried to resume.
Incident date: Jan 15, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine Control Module (ECM) is malfunctioning, triggering persistent P0101 codes related to the Mass Air Flow (MAF) sensor. This specific issue is addressed in Nissan Technical Service Bulletin DE97AA, which recommends an ECM reprogramming. The component is still installed in the vehicle and is a... Read more
HARLEY-DAVIDSON
FLTRX
(2025) - VEHICLE SPEED CONTROL
Jul 3, 2025
Incident date: Feb 14, 2025
Car feels sluggish and delays accelerating when driven. Occasionally will make a strange sounds when trying to accelerate. The automatic brake will engage when there no obstacle in front of me while I’m driving- has happened a few times since I bought the car. At times, the car will not turn on when the ignition button is selected for no apparent reason.
Incident date: Jun 23, 2025
Component/System: The Allison 10‑speed (10L1000) transmission valve body catastrophically failed on [XXX], while driving Sunday afternoon down Galveston Seawall Blvd. The truck abruptly dropped from 45 mph into limp mode in heavy traffic, forcing me to pull into the bike lane to avoid being rear‑ended. The vehicle remains at Classic Chevrolet (Galveston, TX) awaiting the OEM valve body—w... Read more
Incident date: Dec 13, 2023
Since purchasing this vehicle new i have had several issues : - While driving on the highway the engine will switch into neutral -One time while pulling out of my drive way I got stuck in the middle of the road because it placed me in park for no known reason. - Sunroof Leaks, - Most recently at 93,000 miles my engine failed and I needed a full engine replacement. They didnt cover this replacem... Read more
Incident date: Jul 3, 2021
I have a 2014 Ford Focus. For years, the car has been shaking when I slow down and speed up. I never really cared because it got me from point A to point B. But now it stalls and won't shift gears unless I go to high RPMS. The check engine light is on and a mechanic told me the transmission needs replaced. I have a DPS6 transmission and discovered that it is part of the class action lawsuit a... Read more
Incident date: Mar 23, 2023
My name is [XXX] ,i am filing this report on behalf of My daughter [XXX] the driver of the vehicle that involved with the unintended acceleration on the 2009 Toyota Prius .On a good clear morning on [XXX] . My daughter drove the 2009 Toyota Prius to work- when she enter to the parking lot at the speed round 5 mile/hour . Just when she was making a left turn on to the entrance gate with her ... Read more
Crash
Incident date: Apr 28, 2025
Received a P2138 Throttle/Pedal position sensor/switch "D"/"E" voltage correlation code while driving that caused "Reduced Power" and "stabilitrak" errors. The reduced power mode it went into made the truck unable to accelerate in a safe manner and made the truck "jump" wildly as it attempted to accelerate.
Incident date: Jun 11, 2025
My 2014 Jeep Cherokee began exhibiting repeated transmission and electrical malfunctions, particularly after startup or while idling. The most concerning issue is the appearance of a “Switch to Park” warning message, which occurs while the vehicle is already in Drive. When this happens, the transmission fails to engage properly, and I’m unable to shift into gear without cycling through Park ... Read more
Incident date: Nov 1, 2017
Anti-Lock Brake Module Internal Failure, error code C2200--49. This ABS failure also takes out the following safety features, anti-lock braking, traction control, trailer towing brake controller, and cruise control. As a result I do not have these safety features, and I tow a 10,000 lb rated trailer that required that the OEM factory brake controller works. A new module is $1200 plus, howe... Read more
Incident date: May 1, 2022
The vehicle experienced multiple critical system failures within one week of purchase: Transmission failure (slipping, delayed shifting, and stalling during acceleration) Braking system malfunction (brakes jump or pulse when pressed, inconsistent stopping) Fluid leakage inside the cabin near the gas and brake pedals (believed to be either brake fluid or transmission fluid) The vehicle is curre... Read more
CHEVROLET
SILVERADO 1500
(2021) - VEHICLE SPEED CONTROL
Jul 2, 2025
Incident date: Jun 2, 2025
This vehicle is not suitable for driving, it has suspension, alignment, brake and speed problems. I was about to have an accident, I was going down an avenue and suddenly the wheels stopped and the car began to move from one side to the other and I lost stability of the steering wheel and the car, putting my life and the lives of my family (my girlfriend and my mother) at risk, luckily I did not c... Read more
Incident date: Jul 1, 2025
Incident Details: • Date of Incident: [XXX] • Time: [XXX] • Location: San antonio, Tx • Weather/Road Conditions: Clear, dry highway; 90 F • Speed: 60 mph; • Description: while driving my 2021 Tesla Model 3 with Full Self-Driving (FSD) software version 12.6.4 engaged, the vehicle unexpectedly changed lanes without my input, likely due to the Auto Lane Change feature. Immediatel... Read more
Incident date: Jul 1, 2025
I am filing this complaint regarding a known and documented issue affecting my 2012 Toyota Camry (VIN: [XXX] ), which has developed a transmission shudder and vibration between 20–50 mph. This problem is directly aligned with Toyota Technical Service Bulletin T-SB-0079-15 and Customer Support Program ZF4, both of which describe issues with the torque converter and ECM software. My vehicle has 1... Read more
Incident date: Apr 21, 2025
We were driving down the interstate and my truck went into limp mode. This almost caused an accident. We were able to get off the road and into a parking lot but the whole truck locked up. The dash started saying "Service Throttle Positioning System" and the gear shift locked into park. The truck got stuck in first gear and I was able to get out of the way before we were rear ended. We had the tru... Read more
POLESTAR
POLESTAR 2
(2024) - VEHICLE SPEED CONTROL
Jul 1, 2025
Incident date: May 9, 2025
Component failed: CVT Available for inspection: yes 2019 - Vehicle stopped responding when pulling out of my driveway. My car was going backwards and I had no control. I had to turn vehicle off and on again to fix this. Had inspection and diagnostics at Nissan dealership. They reprogrammed engine control. 2020 - Vehicle was at stop light and started shaking. Then it stopped moving. I had to rest... Read more
Incident date: Mar 1, 2024
I purchased a new 2025 Tucson Limited Hybrid model. I owned it for five days when the dash display went blank, leaving me without any speedometer, warning indicators, or safety features, such as lane departure warnings. There is a manufacturers bulletin on this defect. Took it back to the dealer, and they tried to sort it out. They kept the car for a week and indicated that it was fixed. I picked ... Read more
Incident date: Feb 2, 2024
Adaptive cruise control unexpectedly disengages. This has happened dozens of times, consistently every time I use the adaptive cruise control on the highway. My speed drops from the set speed (for example, 75 mph) down to 55 or 60 mph, at which point I realize it’s not going to come back on. This is extremely dangerous on the highway, and puts me at risk of being rear-ended by vehicles traveling... Read more
Incident date: Apr 24, 2022
Electric Power Steering Motor Attaching Bolts Corrode (NHTSA 19V-632, OEM 19S26): Corrosion of bolts in the electric power steering system can lead to loss of power steering assist in 2016 Ford Fusion and Lincoln MKZ vehicles in certain states. Dealers will replace bolts and apply a sealant, or install a new steering gear.
Incident date: Jun 30, 2025
Shift Lever Does Not Select Accurate Gear Due To Worn Bushing (NHTSA 22V-413, OEM 22S43): A degrading bushing attaching the shifter cable to the transmission in certain 2013-2019 Ford vehicles, including the 2016 Fusion, may detach, preventing proper gear selection and potentially causing unexpected movement. Dealers will replace the bushing and add a protective cap.
Crash
Incident date: May 29, 2025
My car RPM get stuck on 3 and begin to jerk while driving on the Highway.
Incident date: Jun 29, 2025
While driving the vehicle in early February, I experienced a severe stability issue that caused the vehicle to nearly roll over while turning. The vehicle has since developed extreme wobbling, bouncing from left to right, especially when braking or turning. A loud crackling noise is present when making right turns. These symptoms are visibly apparent from outside the vehicle and severely affect st... Read more
Incident date: May 3, 2025
The contact owned a 2001 Ford F-150. The contact stated that he parked the vehicle on the street in front of the residence, and ten minutes later, the contact heard the horn abruptly sounding. His son looked out the window and discovered the vehicle in flames. No warning light was illuminated. The contact called 911 about the failure. There were no injuries sustained. The police and fire departmen... Read more
Fire
GOODYEAR
WRANGLER TRAILRUNNER AT
(9999) - VEHICLE SPEED CONTROL
Jun 30, 2025
Incident date: Jun 29, 2025
The Vacuum pump on my 2021 GMC Acadia failed causing my breaks malfunction. This Problem was confirmed by a certified mechanic that repaired it. this is in conjunction with the NHTSA recall issued under N192268490.
Incident date: Jun 27, 2025
Vehicle Power Loss and System Malfunctions I am writing to formally express my concern regarding a recurring and potentially dangerous issue with my vehicle, 2023 Honda Accord Hybrid. Twice while driving, the vehicle suddenly shut down on the freeway and completely lost power. In both cases, I was fortunately able to steer the car to the shoulder of the road, but this posed a serious safety risk... Read more
Incident date: Jun 29, 2025
1. Sometimes vehicle does not start. Only starts if battery reset button pushed. 2. Sometimes vehicle while moving has delayed braking after juddering. Only stops when car stopped and restarted. 3. Sometimes vehicle while moving suddenly revs, RPMs spike until car stopped and restarted. Engine revs but does not shoot forward. 4. Spookiest of all, while moving car suddenly stops accelerating. Pedal... Read more
Incident date: May 4, 2025
1st Incident: Code P2138 - Accelerator Pedal Sensor In March of 2024 - driving on highway dashboard warning lights illuminated(traction control & reduced engine power) vehicle went into limp mode putting my family & I in danger due to traffic volume and speed on highway. Had to drive on berm at speeds below 25mph to exit freeway safely. Removed battery cable to reset computer. Taken to Serra Ba... Read more
Incident date: Jun 27, 2025
Truck rapidly shifted from fifth to third gear, causing the truck to jolt and lock the rear tires. This has occurred at least three times since a recall was performed on the truck’s computer several months ago. After it happened today, the truck produced the following codes: P0720 and U0102. This could be detrimental when driving at high speeds on the highway. Truck can be inspected if request... Read more
Incident date: Jun 27, 2025
Cruise control will engage and disengage. The cruise light will flicker on screen. When pressed it will not engage or come on at all
Incident date: Jun 27, 2025
I was driving around 60-65 mph on the highway when suddenly a warning alarm went off and the warning light read “stop vehicle and check brake system”. I took my foot off the accelerator and car continued to maintain speed. The power brakes did not work. I put the car into neutral hoping that would slow it down, but it continued to maintain speed. I went into the right lane and put o... Read more
Incident date: Jan 7, 2025
The contact’s parents owned a 2018 Chevrolet Trax. The contact stated that while a parent was driving 30 MPH, the brake pedal was depressed; however, the accelerator pedal was also simultaneously depressed the accelerator pedal. There was no warning light illuminated. The failure caused the contact’s parent to veer off the side of the road, which caused the vehicle to roll over several times b... Read more
Crash
1 injured
Incident date: Jan 7, 2025
Two times while driving on highways the check engine light and the turtle light which indicates speed restriction went on. And vehicle slowed I continue to drive to the next available exit. I turned off the car for a short time when I turned it back on the speed restriction was off but the check engine light was still on after the car had been driven home or to a destination and had been off for a... Read more
Incident date: Jun 26, 2025
The contact owns a 2020 Ford Escape. The contact stated that while driving and coming to a stop, the brake pedal was depressed, but the vehicle accelerated unintendedly. There was no warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistan... Read more
Incident date: Jun 24, 2025
I WAS REVERSING THE VEHICLE AND IT STOPPED AND SHFTED INTO DRIVE AT A HIGH SPEED UNITL IT STOPPED AFTER HITTING FENCE AND TILTED ON ITS SIDE
Crash
1 injured
Incident date: Jun 25, 2025
On 6/22/2025, brakes stopped working while trying to make a turn. Next multiple engines light came and car went into reduced speed mode. As I tried to find a safe place to stop, the vehicle went into limp mode and shut down in the middle of the road. The dealership said the issue was the vacuum pump which caused the timing chains to break. There have multiple recalls for this exact issue but m... Read more
Incident date: May 20, 2025
The contact owns a 2020 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 24V700000 (Electrical System), 24V071000 (Back Over Prevention) and 23V494000 (Vehicle Speed Control); however, the parts to do the recall repairs were not yet available. Additionally, the contact stated that the vehicle control module (VCM) had failed and was replaced several times; however, the fai... Read more
Incident date: Jun 19, 2025
While traveling on the highway, the vehicle suddenly lost all power. The gas pedal became unresponsive, and the engine ceased functioning entirely—without any prior warning or indicators. I was forced to coast into a nearby parking lot to prevent a potential collision. This incident put both myself and my child at serious risk of injury or worse, had it occurred at a higher speed or in heavier t... Read more
Incident date: Jun 26, 2025
I SUBMITTED A COMPLAINT ABOUT THE SERVICE SHIFTER THAT I BEEN HAVING SINCE 2020 RIGHT AFTER I FINANCE THE CAR WITH DEALERSHIP. THE PROBLEM CONTINUED AND IT HASNT BEEN RESOLVED EVEN AFTER TAKING IT BACK FOR REPAIRING. RECENTLY ON 6/24/2025 MY CAR STOPPED ON THE EXPRESSWAY, THE SERVICE SHIFTER CAME ON AND ALSO ELECTRICAL THROTTLE SERVICE CONTROL. MY CAR STARTED TREMBLING AND IT WOULD TURN ON BUT I C... Read more
DODGE
GRAND CARAVAN
(2016) - VEHICLE SPEED CONTROL
Jun 26, 2025
Incident date: Jun 26, 2025
When driving at highway speeds with speed control on the car will on its own slow down to 55 or 45 for no apparent reason and will not pick up the highway speed until the next sped limit sign is passed. More concerning is running at speed control set of 55mph on [XXX] the car speeds up when passing a state highway 70 sign the car ...on its own ...speeds up to 70mph. This happened numerous times b... Read more
FORD
MUSTANG MACH E
(2024) - VEHICLE SPEED CONTROL
Jun 26, 2025
Incident date: Jun 7, 2025
When driving home in the rain going 65+/- MPH my truck just shut off and turned back on, but was not able to accelerate. Had to pull off on the side of the road and the car started back up. This happened at least 5 more times on my 30 minute ride back home. When I finally got it home the truck would not cut off. I had to disconnect the batter which still did NOT stall the truck. Luckily I found a ... Read more
Incident date: Jan 27, 2025
One day I was driving normal and my engine light and two other lights came on. It dropped my speed under 30mph and I couldn't pass the gas. It said reduced engine power, service stabilitrak and service traction. I immediately took it to auto zone then placed it in the shop at the dealership. They had my truck for almost 2 months and finally said they fixed it. It ran ok for a month or so. I was so... Read more
Incident date: Jun 24, 2025
The contact owned a 2001 Ford F-150. The contact stated that while the vehicle was parked and unoccupied, the vehicle caught on fire. The contact stated that a bystander driving by became aware of the fire underneath the hood of the vehicle and used a fire extinguisher to extinguish the fire. The contact stated that failure was caused by brake fluid leaking onto a faulty brake pressor sensor switc... Read more
Fire
Incident date: Jan 22, 2025
While driving the vehicle it randomly looses engine function decreasing speed rapidly. The check engine light comes on and it says engine power reduced along with traction-off and stabilitrak- off. There was a safety recall 14V-614 that pertains to the chassis electronic module. I have had multiple shops look at the problem the last being a GMC dealer who replaced the accelerator pedal for the 2n... Read more
VOLKSWAGEN
JETTA
(2019) - VEHICLE SPEED CONTROL
Jun 25, 2025
Incident date: Jun 2, 2025
*All dash screens have gone totally black with no info being displayed while driving at interstate highway speeds. Displays stayed totally black for about 10 minutes and the came back on. *Steering assist activated without any warning without cruise being turned on causing me problems when trying to change lanes. *With the cruise control not being selected, the vehicle suddenly started to acceler... Read more
GMC
SIERRA 1500
(2020) - VEHICLE SPEED CONTROL
Jun 25, 2025
Incident date: Jun 21, 2025
The contact owns a 2011 Toyota Rav4. The contact stated while reversing to park the vehicle, the vehicle unintendedly accelerated. The contact depressed the brake pedal, and the vehicle stopped. The contact stated that after turning off the vehicle and entering the residence, the vehicle independently restarted. There were no warning lights illuminated. The local dealer was not contacted. The vehi... Read more
HYUNDAI
SANTA FE HYBRID
(2024) - VEHICLE SPEED CONTROL
Jun 25, 2025
Incident date: Jun 25, 2025
On [XXX] and [XXX], while driving at approximately 50 MPH, my vehicle experienced a sudden and complete loss of power, presenting an immediate safety hazard. The incident unfolded as follows: Without warning, the car emitted an alarming sound from the cabin. Simultaneously, a message appeared on the dashboard stating "Check Hybrid System" and instructing me to "Pull Over Safely." This was the f... Read more
Incident date: Aug 15, 2024
The concern is a rear end collision. At road speeds, vehicle changed to neutral (popped out of gear). Engine continued to run. Vehicle had to cost to a safe spot. At stop the vehicle was turned completely off and restarted with no issue. This is a repeatable but intermittent issue. This issue has also occurred at stop signs and slow speeds. The engine check light and ABS Light did come on. ... Read more
Incident date: Jun 22, 2025
ABS light came on, took to mechanic, was advised he needed to order part, picked up vehicle while waiting for part to come in. While driving to work was using cruise control and put on my brakes and had no brakes, I ended up rear ending into another vehicle. Causing extensive damage to my car.
Crash