Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Feb 28, 2025
A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.
Incident date: Jul 11, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving approximately 2 MPH, the vehicle experienced an unintended and excessive acceleration, and the vehicle failed to respond upon depressing the brake pedal. The contact stated that the vehicle came to a stop independently. There was no warning light illuminated. The vehicle remained at the residence. The vehicle was not dia... Read more
Incident date: Jun 29, 2025
The contact rented a 2025 Chrysler Pacifica. The contact stated that while driving approximately 65 MPH with the adaptive cruise control mode activated, the message "Adaptive Cruise Control Off" was displayed, and the vehicle suddenly experienced unintended acceleration. The contact stated that the vehicle exceeded 100 MPH and failed to decelerate upon depressing the brake pedal. The contact state... Read more
Incident date: Mar 8, 2024
While driving multiple issues presented themselves. First was a drivers screen warning light. It said Drivetrain Malfunction-Power Reduced. I was on a 1000-mile road trip and wisas well into the trip. I kept driving without any operating issues with the exception of having steering wheel button controls malfunctions also. They included cruise control cancel button not working. The slow down button... Read more
Incident date: Jun 18, 2025
The Powertrain of this Ford Bronco Sport (2024) with only 12,000 miles on it malfunctioned while the driver was on a major highway. No control over gears, engine power, etc. Had to pull over in heavy traffic. Fortunately there was a shoulder, or this would have been a major safety risk for the driver and other vehicles and would likely have resulted in an accident. Apparently, this malfunction ... Read more
POLESTAR
POLESTAR 2
(2022) - VEHICLE SPEED CONTROL
Jul 11, 2025
Incident date: Jul 9, 2025
While driving on the interstate with my family, my 2023 Nissan Pathfinder suddenly began to fail (limp Mode), forcing me to pull onto the shoulder in a dangerous situation.I was in the farthest lane to the left, with no shoulder available. I had to cruise all the way across two lanes with NO acceleration, but my flashers and the grace of god. The issue appears related to the mass airflow sensor, w... Read more
POLESTAR
POLESTAR 2
(2021) - VEHICLE SPEED CONTROL
Jul 11, 2025
Incident date: Jul 11, 2025
On [XXX] while traveling on the interstate the car issued a warning engine light and turtle image to pull off the road as the car would shut off, immediately it had no power, maybe could only go 30 mph. Took the car in on 5/10 which was the earliest appt. Said they did a software update, gave the car back. Took the car again on [XXX] when the same warning appeared again on the interstate, same sit... Read more
Incident date: May 31, 2025
I am first concern with the fact that the CVT transmission is not listed under the “component” section and this concern is a major problem many Nissan drivers are seeing. I would like to additional know how this transmission malfunction is not a safety concern as it tremendously affects the speed and operation of the vehicle regardless of maintenance. I have a 2019 Nissan Rogue Sport that rece... Read more
FORD
BRONCO SPORT
(2022) - VEHICLE SPEED CONTROL
Jul 11, 2025
Incident date: Apr 2, 2022
1. Brakes give way and cannot stop car until halfway into intersection. Brake is metal to metal. Hear clanking sound………. Also 2. When stepping on brake, car speeds up. I’ve had 2 accidents by rear ending car in front of me. This has happened 4-5 times this past year.
Crash
Incident date: Jun 11, 2025
THE VEHICLE STARTS BUT WILL NOT ACCELERATE, and the necessary replacement part is still unavailable. I was informed that the manufacturer does not have the part in stock and that it needs to be manufactured, with an estimated arrival date of July 29th.
VOLKSWAGEN
ATLAS
(2019) - VEHICLE SPEED CONTROL
Jul 10, 2025
Incident date: May 15, 2025
I never was informed about the fuel pump recall , all the lights on my car came on , acceleration was slower , car was jerking , and when taking it to Honda they stated 2 of my cylinders has a misfire and water or coolant leaked and blew my head gasket , the car never ran hot and the guy asked did any light come on and I told him for some old reason every light on the dash was on and the car is vi... Read more
Incident date: Apr 15, 2025
The contact owned a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle accelerated unintendedly and the front passenger side of the vehicle crashed into a tree. No warning lights were illuminated prior to the failure. The air bags were not deployed. No injuries were sustained and no medical attention was sought. A police report was filed. The vehicle was to... Read more
Crash
Incident date: Apr 15, 2025
At 49,000 miles, all four spark plugs and ignition coils failed and had to be replaced due to engine stuttering and hesitation during acceleration. The check engine light first appeared as I approached a red light to make a timed left turn at a high-traffic intersection during rush hour. The malfunction caused my vehicle to struggle accelerating through the intersection, putting myself and others ... Read more
Incident date: Jul 10, 2025
I WAS DRIVING IN HIGHWAY WITH SPEED OF 60 MPH AND SUDDENLY THE DRIVER SIDE WINDOW DROPPED DOWN AND DUE TO SUDDEN AIR COMING INSUDE, MY CAR WAS SHIFTED AND I DROVE TO NEAREST EXIT AND NO MATTER HOW HARD I TRIED, I WAS UNABLE TO PULLUP THE WINDOW AND TOOK IT TO MECHANIC AND HE NOTED HE HAS SEEN THIS SEVERAL TIMES BEFORE AND THE REGULATOR SUDDENLY MALFUNCTIONS. THE COST IS ESTIMATED $1,000 TO FIX IT.... Read more
Incident date: Aug 20, 2024
I was turning left from a side street onto a divided highway and stopped in the middle to wait for an opening in traffic. When one came I hit the gas and nothing happened. Pressed it again, to the floor and nothing happened. I then put the truck into reverse to back out of the way of traffic because the truck rolled forward a bit when I attempted to accelerate. I then waited for a very large openi... Read more
Incident date: Mar 6, 2024
With no previous problems, over the course of the past two days the transmission has begun to hard and delayed shift in multiple gears between 10 to 75 mph. When slowing down to go through tolls this morning, as I accelerated, there was a sudden loss of power transmission and a loud rattling sound. The engine would rev in this case. I had to coast for about 150 ft before I regained control of my s... Read more
Incident date: Jul 10, 2025
While car was on a warning popped up saying "Service Transmission" and then another warning popped up saying "Propulsion Power is Reduced". This then limited the speed of the car and the acceleration significantly making it extremely unsafe to drive. Thankfully I was not on the interstate, but I certainly would have been hit if I was. This car is less than 2 years old, has under 10,000 miles, and ... Read more
Incident date: Jul 7, 2025
Purchased car about 4 months ago, before warranty ran out, the shop looked at it told me it was fine, it wouldn't accelerate. Few weeks later same issue but all my oil was gone, they found 11 things wrong with the vehicle, told me warranty wouldn't take care of it unless the engine blow up. The salesman Scottie Mitchell told me check Kia for recalls, called Kia 3 recalls, they were trying to fina... Read more
Incident date: Jun 26, 2025
The vehicle check engine light came on. Engine light is for a repair to the turbo charger. After looking online I noticed some of the 2017 and 2018 Chevy Trax cars are afftected however the VIN for my car is not included. I want to report the problem to see if my car can be checked to see if it's a faulty part.
Incident date: Jul 4, 2025
The car is a manual transmission. I stalled the vehicle by accident and after turning the engine on again the vehicle experienced loss of power as if it was in some kind of limp mode. The cars now able to accelerate past 25-30 mph in any gear for the remainder of the trip home.
Incident date: Jul 6, 2025
The contact owns a 2013 Hyundai Elantra. The contact stated that while in the process of parking the vehicle at the residence and driving 1-5 MPH, the brake pedal was depressed, but the vehicle unintendedly accelerated and hit another unoccupied parked vehicle, causing the other vehicle to move 50-60 ft. away. The rear end of the other vehicle was damaged, and the front end of the contact's vehic... Read more
Crash
TOYOTA
CROWN SIGNIA
(2025) - VEHICLE SPEED CONTROL
Jul 9, 2025
Incident date: Jun 27, 2025
The contact owns a 2020 Ford Nissan Sentra. The contact stated while driving at undisclosed speeds and depressing the accelerator pedal, the vehicle hesitated. No warning light was illuminated. A dealer was contacted. The vehicle was not taken to the dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80... Read more
Incident date: Jul 8, 2025
On September 27th 2023 I brought my vehicle in because it was having shifting and vibration issues. To shop notice that the information I gave them was related to the transmission and with further review there was a recall on the transmission part of me coming into the shop. Which I wasn't aware of even when I brought my vehicle in months before that for recall maintenance. I had to pay for my tra... Read more
CHEVROLET
SILVERADO 1500
(2024) - VEHICLE SPEED CONTROL
Jul 9, 2025
Incident date: Dec 9, 2024
While driving the engine seems to "go out" which is a risk to the driver, passengers, and other motorists near by because it is not expected and can happen anywhere (two lane road, major highway, while turning, etc.). You are able to press the gas and hear the engine but the car does not move - it acts as if it were in neutral. There are no safety or warning lights on the dashboard before or duri... Read more
VOLKSWAGEN
ATLAS
(2024) - VEHICLE SPEED CONTROL
Jul 8, 2025
Incident date: Jul 7, 2025
Engine power reduced defect, causing affected models to lose power while driving at highway speeds. My son’s was driving 55 mph and then all of sudden the car decelerated to 20 mph in minutes before his 2016 Malibu stalled on [XXX]. Unfortunately the car did not make it to the emergency lane and as a result a SUV hit his car killing my daughter who was 33 weeks pregnant. The baby survived with l... Read more
Crash
4 injured
1 deaths
Incident date: Jun 16, 2025
2025 Subaru Outback has been to the dealership three times for software issues. Cruise control, back-up camera, rear collision system, eyesight system all operate some of the time and other times they do not work at all. Software recall in March 2025 and fix was not successful. In May of 2025, dealership reinstalled entire software system. Same safety functions are again not working all the ti... Read more
VOLKSWAGEN
ID.4
(2024) - VEHICLE SPEED CONTROL
Jul 8, 2025
Incident date: Jul 7, 2025
Vehicle check engine light illuminated along with multiple other lights on the dashboard. It had a difficult time accelerating on its own, very sluggish. At the next light the gas pedal was just tapped and the vehicle began to over accelerate increasing to over 30 MPH in a turning lane while crossing an intersection. Avoided a car accident and pulled into the nearest parking lot. That was the sec... Read more
Incident date: Jul 4, 2025
There is a recall on this motorcycle's front brake switch. Supposedly it was repaired before it was delivered to me in 2021. I have had problems with the cruise control intermittently turning itself off and becoming inoperative, which is a symptom of the problem caused by a defective front brake switch according to the recall. I have had the motorcycle in to the dealership twice, starting in 20... Read more
Incident date: Dec 22, 2024
I wanted to share a very scary incident that occurred while I was slowly creeping into a parking space in a parking garage. With my foot over the brake, as there were children in the area from a car that had parked to the right of mine, my car suddenly surged forward at a high rate of speed. It ultimately crashed into the 3-foot safety wall with tension wires of the parking garage. Clearly ther... Read more
Crash
Incident date: Jun 5, 2025
⸻ Title: Loss of Power While Driving on Freeway – Dangerous Malfunction Similar to Recall 23V-116 Complaint Description: I am reporting a serious and dangerous malfunction with my 2021 Jeep Wrangler Rubicon EcoDiesel. While driving on a high-speed freeway (70–80 MPH), all warning lights on the dashboard illuminated—including the check engine light—and the vehicle suddenly went into li... Read more
Incident date: Jul 8, 2025
The high mounted stop lights and the cruise control do not work. A recall for this was issued (NHTSA 06V13900 and NHTSA 09V310000) but when I enter my VIN it says I'm not included in the recall. Also, a dealer said my vehicle was not in the recall. If I have the problem stated in the recall why am I not included? I am the original owner. First noticed problem about six months ago. Did not know abo... Read more
POLESTAR
POLESTAR 2
(2022) - VEHICLE SPEED CONTROL
Jul 7, 2025
Incident date: Jul 7, 2025
Component/System That Failed: The 10R80 automatic transmission is malfunctioning. It causes harsh shifting, delayed acceleration, hesitation, and unpredictable surging. These issues have been confirmed as part of Ford’s internal TSB 23-2250, which directly references this transmission defect. The vehicle is available for inspection upon request. Safety Risk: This transmission failure poses a se... Read more
Incident date: Jul 6, 2025
TRANSMISSION DOWNSHIFTS WHILE DRIVING TRANSMISSION STAYS IN FIRST GEAR TRANSMISSION BANGS WRENCH APPEARS ON DASH ALL CONTROL IS LOST
Incident date: May 15, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while at a complete stop and depressing the accelerator pedal, the vehicle accelerated significantly. The contact stated that the failure recurred while driving on the highway. There was no warning light illuminated. Additionally, the contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); howeve... Read more
CHEVROLET
SILVERADO 1500
(2022) - VEHICLE SPEED CONTROL
Jul 7, 2025
Incident date: Jun 15, 2025
On June 5, 2025, I was driving my 2025 Kia Sorento. I proceeded to get onto the highway from an on ramp. At that moment, the engine stalled. The car would not accelerate. I could not go faster than 20-25 mph. This was a huge safety risk to me, to my passengers, and to others on the highway. Eventually I exited the highway and drove home very slowly, since the car would not accelerate beyond 20-25 ... Read more
Incident date: Jul 4, 2025
On July 2nd my daughter was driving her car and the engine slowed and turned off. She tried to out it in reverse and it would not function. We took it to our mechanics and he got a P287A - code - I then spoke with Ford Customer Service and they stated the extended warranty on that same issue expired June 30th and advised me to reach out to you as the extended warranty was not listed for our vehicl... Read more
Incident date: Jul 7, 2025
Numerous times my vehicle has suddenly came to a stop pit itself in park and turned off the engine while I was driving at a speed of 25 mph. Several times while cruise control was active my vehicle increased in speed and pressing the break didn't deactivate my cruise control I had to manually turn it off. My crash detection has gone off several times when there was nothing around my vehicle.
Incident date: Jun 27, 2025
The vehicle inconsistently delays when accelerating from a stopped position. This is more frequently noticed shortly after starting the vehicle. This was first noticed around 10K miles, and my vehicle is currently at 25,235 miles. This has happened approximately 4-5 times. While at a stop sign, judging traffic to enter into the intersection I have pushed the gas with no response for 2-3 seco... Read more
Incident date: Jun 23, 2025
Speed control became stuck and I had to hit my breaks to stop acceleration. Vehicle stopped shifting while driving down the road periodically. Warning collision lights and traction control lights randomly come on with nothing in front of vehicle. Yesterday vehicle would not start or even unlock. When I did get the vehicle to start by manually unlocking it and trying over and over it would not go f... Read more
GMC
SIERRA 1500
(2014) - VEHICLE SPEED CONTROL
Jul 6, 2025
Incident date: Jun 12, 2025
On [XXX] at [XXX] I dropped my wife and 2 children off at the Funland Arcade in Deep Creek, Maryland. The parking lot was full from the holiday weekend and I was planning on taking the Lightning to a nearby charger while the family gamed so I double parked perpendicular to the arcade entrance, put the hazards on, and let them out. After the 3 of them got out, I placed the Lightning in reverse to... Read more
Crash
Incident date: Jul 4, 2025
While driving on the highway at normal speed in normal conditions, I suddenly lost ABS, traction control, downhill assist, hold assist, AdvanceTrac, Cruise control, and a severe reduction of power. The engine went into limp mode and would not rev past 3k RPM. This made driving on the highway very dangerous as I could not keep up speed and risked getting rear-ended. The wrench icon came on, as well... Read more
Incident date: Jul 6, 2025
The instrument cluster panel went blank for over 40 miles, despite us stopping, shutting off and restarting, etc. We had no idea what speed we were going or any of the metrics monitored by the instrument cluster like turn signals, fuel level, engine temperature, etc. No cruise control. We took it to an auto parts store that captured the error code U0155. The RAM app on my Iphone also sent a w... Read more
Incident date: May 18, 2025
The vehicle was a 2023 Toyota RAV4 hybrid. When the driver attempted to park the vehicle in a parking lot, it suddenly began moving forward without use of the accelerator. The driver applied the brakes but the pedal went to the floor without braking. The vehicle seemed to be moving faster than expected without use of the gas pedal and went through the parking lot. The driver stopped the vehicl... Read more
Crash
1 injured
Incident date: Mar 1, 2025
Vehicle is subject to safety recall for malfunctioning HCU. Frequent illumination of Anti-Lock Break and Traction Control Warning Lights with accompanying Chime and loss of Cruise Control function. When illuminated, vehicle rear wheels will slip and braking is degraded. Illumination of Warning Lights and chime very distracting. FCA initially estimated repair parts available first quarter of 2025. ... Read more
Incident date: Jul 9, 2024
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Incident date: Apr 7, 2025
The vehicle unexpectedly began accelerating from a creep with no accelerator input. Acceleration ceased immediately as soon a the brake pedal was touched. No actual braking was required--simply a touch on the pedal. Acceleration was as if the accelerator pedal had been pressed about 1/4 down. It lasted about 1.5 seconds from initiation to touching the brake pedal. The pavement was not on a grade b... Read more
Incident date: Jul 4, 2025
Every light on my dashboard is on i done took it to honda an had the lights turned off server times still on
Incident date: Jul 3, 2025
I have noticed speed issues or high idling with this vehicle for a while. I committed a rear end collision with a vehicle on July 4, 2025, at approximately 2pm. My car rear ended his truck while it was stopped behind another vehicle. My vehicle sustained total damage to the front end. I was ticketed for not reducing speed to prevent a accident. The only warning light was that it need mainten... Read more
Crash
Incident date: Apr 23, 2025
My car stalled on me while I was driving and would not start. I was told I need a new feul pump module. I took it to the dealership to get it replace and the feul pump but the car will not start.