Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
NISSAN
ROGUE SPORT
(2017) - VEHICLE SPEED CONTROL
Aug 6, 2025
Incident date: Jul 31, 2025
While driving approximately 65 MPH on an interstate highway, the vehicle's check engine light illuminated. Very shortly after, the dashboard screen displayed the message "propulsion power reduced," and the internal combustion engine turned on. The vehicle's power was significantly reduced, almost causing an accident when another car started merging without checking their blind spot, forcing me int... Read more
CADILLAC
ESCALADE ESV
(2018) - VEHICLE SPEED CONTROL
Aug 6, 2025
Incident date: Jul 31, 2025
The contact owns a 2023 Volkswagen ID-4. The contact stated while pulling into a parking space at barely 2 MPH and depressing the brake pedal, the vehicle unintendedly accelerated and crashed into the rear of a building. The contact stated that while reversing from the scene, the failure recurred, and the vehicle failed to stop upon depressing the brake pedal and was uncontrollable. The contact ... Read more
Crash
Incident date: Jan 22, 2025
When I first brought the car for its first service appointment (6 months after purchase), I informed the service dept at the dealership that the car seemed to accelerate itself when I was driving. They said they hit a reset button and that I shouldn't have any more problems. What I found was that the car then drove sluggishly but it did not accelerate anymore. Recently however (2.5 years into t... Read more
Incident date: Aug 5, 2025
My instrument cluster is failing
Incident date: Aug 5, 2025
I was just getting off from work starting the engine, the driving meters screen and the head up display were completely off black, I thought that it will turn on after driving but it didn’t. I was driving more than 5 minutes on the free way and both screens were still dark. This is not the first time that this happened. The last time when this was happened, I brought my vehicle to the dealers... Read more
CHEVROLET
SILVERADO 1500
(2020) - VEHICLE SPEED CONTROL
Aug 5, 2025
Incident date: Jun 10, 2025
While waiting for traffic signal to change with foot on break pedal, the suv accelerated suddenly and lurched forward and rear ended the car ahead of me! Luckily, it was a Hummer with a tire mounted on the rear door and damage occurred only to my MB. Front end has severe damage, hood buckled and headlight broken! It was a spooky experience! 'chk breakpad wear' warning light has been coming on late... Read more
Crash
Incident date: Jun 16, 2022
I originally leased and have since purchased this vehicle. Since owning the vehicle, it sometimes has a harsh shift between gears. It is so harsh that I have mentioned it to at least two different Ford dealerships during the transmission warranry period. No remedy was provided at the time. The car has continued to have shifting issues and now the car will pop out of gear while driving, which is a ... Read more
GMC
SIERRA 1500
(2022) - VEHICLE SPEED CONTROL
Aug 5, 2025
Incident date: Aug 4, 2025
The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, there was a beeping sound, and the vehicle stopped independently. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the fai... Read more
GMC
SIERRA 1500
(2022) - VEHICLE SPEED CONTROL
Aug 5, 2025
Incident date: Aug 4, 2025
The contact owns a 2001 BMW 330I. The contact stated that while attempting to drive into the driveway, the contact attempted to depress the brake pedal however, the accelerator was inadvertently depressed. The engine revved up while depressing the brake pedal. There was no warning light illuminated. The contact shifted into park to stop the vehicle and then engaged the parking brake after stopping... Read more
Incident date: Jul 27, 2025
Cruise control / resume cruise can inadvertently be activated due to the haptic touch pads on the steering wheel. On multiple occasions when exiting a highway after using cruise control and while turning the steering wheel, my hand inadvertently brushes against the RESUME haptic touch pad, causing the vehicle to immediately speed up to my last preset cruise speed. This is a constant issue as I use... Read more
CHEVROLET
SILVERADO 2500
(2022) - VEHICLE SPEED CONTROL
Aug 5, 2025
Incident date: Aug 3, 2025
The contact owns a 2020 Ford EcoSport. The contact stated that while driving 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to a nearby independent mechanic to be diagnosed, and several unknown DTCs were retrieved. The vehicle rem... Read more
Incident date: Sep 13, 2021
Failed component - LCD display which controls all functions of this vehicle. Safety - The vehicle is unusable when this module fails. No speedometer, no temp gauge, no vehicle information, vehicle will not start without this module. This is known problem reported across the internet and to the OEM. Reproduced problem - Yes, verified by dealer, verified by OEM Vehicle Inspection - Yes, by deal... Read more
Incident date: Jun 7, 2025
I was driving my new 2025 Tucson on a 2400 mile trip. On the way back the entire dashboard went black and I got a big red notice. No signal. Could not see anything. No speedometer no nothing after while a black screen went away and I got the regular screen back but it had all of the fault lights lit up. This happened periodically through the whole trip. In addition, the heads up display worked per... Read more
Incident date: Oct 18, 2024
At 22000 miles wheel speed sensor went out, all control system shut down and car became unstable. At 44000 miles fuel injector went out, was driving on freeway and car started shaking and losing power, then in parking lot would not start at all, had to be towed to dealer. This is way to many breakdowns for a car with such low mileage.
Incident date: Jul 27, 2025
The vehicle accelerated without the pedal being depressed from a fully stopped position. The vehicle struck a tree and was severely damaged and a total loss. The data from the black box could not be retrieved by the local Jeep dealer. Insurance and law enforcement officials did not want to pursue investigation. Vehicle was released to insurance company for salvage so total loss claim could be p... Read more
Crash
Incident date: Jun 27, 2025
I am leasing a 2017 Hyundai Sonata from Car City in Michigan. In May 2025, the vehicle received a brand-new engine replacement due to previous problems. I picked the car up on [XXX], and on the same day, the vehicle began malfunctioning. It would not accelerate properly, jerked and stalled, and multiple warning lights — including the check engine light — came on immediately. This made the car... Read more
FORD
BRONCO SPORT
(2023) - VEHICLE SPEED CONTROL
Aug 5, 2025
Incident date: Dec 14, 2023
This car came with problem and i want to this if honda can fix it for free since its they mistake
JEEP
GRAND CHEROKEE
(2020) - VEHICLE SPEED CONTROL
Aug 4, 2025
Incident date: Aug 14, 2024
The issue occurs seemingly randomly about once a month when driving on the highway. All of the sudden the car starts de-accelerating. Even if you push the gas pedal all the way down it doesn’t go. It just goes slower and slower and thank goodness I’ve been able to pull over every time. Once I shutdown the car completely and turn back on then I have power again.
Incident date: Aug 4, 2025
the speed sensor in transmission isn't working properly it shift down to 1st gear as shown in these recalls 19S07,19S19,AND 24S37. IM NOT SURE IF IT IS RELATED TO 19N01 in any way but the problem was that its showing on my vin that they conducted a recall 19S07 ON MY 2012 F-150 IN THE Past but then after that there was a 19S19 recalled ADDED because the prior 19s07 didn't work properly or hold u... Read more
Incident date: Apr 4, 2025
Had ACC set on 80 MPH on the hiway yesterday. A vehicle was passing me and the Tesla suddenly applied heavy brake pressure to the point of tires screeching. Speed dropped very quickly to about 50 MPH. I had not touched the brake pedal. Brakes released and speed resumed to 80 MPH. VERY SCARY and high risk of rear end collision. Lucky nobody was behind me. Don’t want to experience that agai... Read more
Incident date: Jul 28, 2025
The contact owns a 2005 Toyota 4Runner. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and was unable to accelerate, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converter. The contact was also made a... Read more
JEEP
GRAND CHEROKEE
(2014) - VEHICLE SPEED CONTROL
Aug 4, 2025
Incident date: Jul 17, 2025
I was driving at 65 mph (legal speed limit on Express Lanes) and entire front console went black. I was on Bluetooth call which dropped. I could not see speedometer or any of the gauges on the dashboard and could not see any of the radio/entertainment options. Everything was jet black. I pulled over at the first exit, turned off the engine and restarted the car. The services slowly reloaded and ... Read more
Incident date: Feb 1, 2020
I am writing to express my extreme disappointment and serious concern regarding a critical safety failure I experienced with my 2025 GMC Sierra 1500 Denali Unlimited (VIN: [XXX] ), which I purchased brand new in April 2025 from Cavender GMC, San Antonio, TX. On Friday, [XXX], with fewer than 9,000 miles on the vehicle, I was driving on the highway at about 65 MPH, with my minor son in the vehicle ... Read more
Incident date: Jul 16, 2025
1. The components that failed were the transmission because the vehicle was driving and continued to slow down until it came to a complete stop gradually, and had to be pushed home. And also, there was an issue with the doors unlocking on their own and all windows rolling down by themselves. 2. The safety risk was the issues that happened without any knowledge of any issues at all with the vehicle... Read more
Incident date: Jul 21, 2025
the steering assist fails, Power and steering is reduced at driving speeds. Steering wheel locks and vehicle looses voltage and stalls while driving at low speeds and have been close to collision. Vehicle was inspected by Group One Gmc in el Paso Texas. They did not fix recall because it "did not pertain to my vin" . There is a recall for the steering assist on all gmc 2015 1500, but not for my g... Read more
Incident date: Jul 12, 2025
I am writing to formally request a recall for my 2016 Nissan Altima due to a known issue with the Continuously Variable Transmission (CVT). Recently, my vehicle has exhibited concerning symptoms, including an inability to exceed 20 mph while hitting 3 RPM, and significant hesitation when accelerating, followed by abrupt lunging. Notably, these issues occurred without any prior warning lamps or ind... Read more
Incident date: Jul 30, 2025
My 2013 Jeep Wrangler Rubicon, has a non-functional horn and steering wheel controls, including cruise control and audio buttons, which stopped working in. I suspect a faulty clockspring, as these symptoms match issues in prior Jeep Wrangler recalls for 2007-2012 models (NHTSA campaign 11V528000), where clockspring failures also disabled horns and risked airbag malfunctions. My vehicle shows. This... Read more
Incident date: Jul 30, 2025
I was Driving on the highway and my whole instrument cluster failed and went completely black. I couldn’t see my speed, gauges, or anything. Had to have the car towed to the dealer. Then the dealer is trying to claim it’s not under warranty and is charging me $8,000 to fix. This is a massive safety issue and should be a recall.
Incident date: Jul 16, 2025
Automatic Emergency Braking, for no reason, occurred twice while on autopilot. Driving on a remote interstate, during the day, no one and nothing in front of me (and I had a passenger that can confirm), and suddenly the car rapidly braked extremely hard. If I hadn't slammed the accelerator immediately I would have been rear ended the first time. The second time, no one was near me. I am attempt... Read more
Incident date: Aug 2, 2025
•Incident Details: •Both sudden shutdown incidents •“12V Battery” warning (first incident) •“Stop - Switch Off Vehicle” warning (second incident) •That it happened with children in the car on a tollway Safety Concerns: •Loss of power steering/braking •Risk of collision •Repeated failures on a 1-year-old vehicle
JAYCO TRAVEL TRAILER
JAY FLIGHT
(2024) - VEHICLE SPEED CONTROL
Aug 2, 2025
Incident date: Aug 23, 2024
When coming to a full stop at a red light (or any need to idle at a stop), the car frequently begins to hesitate as if it is about to cut off. I assume it has something to do with the ‘fuel saving feature’ which comes on in the form of a green symbol in the lower left of the odometer display (the engine is still running the AC) . When you start to drive again the car always jerks before movi... Read more
Incident date: May 1, 2025
While driving to work on a local road, I approached a red light where there were no vehicles immediately ahead. However, my vehicle unexpectedly steered off the road in front of a construction sign, entering a ditch. Despite my attempts to regain control of the steering and braking systems, I was unsuccessful. The vehicle subsequently stopped automatically on an incline. Fortunately, I avoided a ... Read more
Incident date: Jul 31, 2025
My 2018 Acura MDX experiences a persistent and unsafe delay in acceleration from a complete stop. When pressing the gas pedal, there is often a hesitation of approximately one second before the vehicle responds. This throttle lag creates a serious safety concern, especially when attempting to merge into traffic, turn across intersections, or respond quickly in emergency situations. The dealership ... Read more
Incident date: May 27, 2025
The contact owned a 1999 Ford F-350. The contact stated that while the vehicle was parked in front of the garage and turned off, there was smoke coming from the vehicle. The contact was out of town during the fire and was informed by a neighbor that the vehicle had caught on fire. The contact stated that the driver's side located by the engine compartment, had caught on fire. The vehicle was extin... Read more
Fire
Incident date: Jul 30, 2025
When putting shell premium gas I noticed my cars Rmps is way lower than usually and my acceleration is a lot slower/delayed I never had this problem when I put regular and midgrade (plus) gas furthermore I noticed I got a weird B3935 error check code but I don’t think that’s related to the gas though
MERCEDES-BENZ
C300
(2008) - VEHICLE SPEED CONTROL
Aug 1, 2025
Incident date: Jun 30, 2025
The Antilock Braking System module has failed, rendering the ABS system inoperative as well as prohibiting cruise control. The Sulphur Springs Ram Dealership has been very nice, but are telling me that the replacement module is unavailable and has no estimate time of arrival????
Incident date: Jul 15, 2025
The contact owned a 1994 Ford Bronco. The contact stated that while the vehicle was parked on the street, the vehicle caught on fire. A neighbor who was sitting inside his own vehicle parked across the street from where the contact's vehicle was parked, noticed flames coming from under the hood on the driver's side of the vehicle. The neighbor called the Fire Department and then notified the conta... Read more
Fire
Incident date: Feb 6, 2024
The contact owns a 2012 Nissan Sentra. The contact stated that while driving 35 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,504.
Incident date: Mar 12, 2025
I am reaching out to report a recurring issue with the dashboard display on my 2025 Hyundai Tucson Hybrid. The display has failed on two separate occasions, significantly impacting my ability to monitor essential vehicle information while driving. Occasion 1. Dated : [XXX] Issue : Dashboard does not display the Speedometer, RPM and both the Right/Left Indicator Camera. Issues Reported to Dealer... Read more
Incident date: Mar 27, 2025
The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, ... Read more
Crash
Incident date: Jul 24, 2025
The button that sets or changes the speed control broke and no longer provided functionality, requiring replacing the whole right-side steering wheel button control module. This in turn required removing the entire steering wheel, which included removng the driver’s side airbag.
Incident date: Jul 31, 2025
On [XXX] with an empty vehicle besides I myself the driver, going south bound on [XXX] just north of twin falls Idaho I had cruise control set to 81 MPH when I felt a slow to the vehicle then noticed an uncontrolled/unprompted shift and loss of power indicated on the dash cluster jumping from 10-9-7-10-5-3-8-9 gears then transmission temperature went from 176 degrees to 205 degrees for the remain... Read more
Incident date: Jun 30, 2025
ABS control module malfunction. Replacement part not available from dealership or 3rd party supplier, with item on continuous backorder. ABS and Traction control lights permanently on whilst engine running. Potential safety concern across model nationwide?
Incident date: Jul 2, 2025
The contact owns a 2015 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the steering wheel seized. The traction control warning light and the power steering warning light was illuminated, and the message to “Contact Dealer for Service” was displayed. The vehicle was to... Read more
Incident date: Jul 24, 2025
when coming to a stop the van will jerk, and when taking off it acts like it does not want to catch the gear, now we are expirancing no take off, it will not go past 20 miles, and when we try the engine will rev up and will not pick up speed.
Incident date: Aug 25, 2022
Car with only 3900 miles brand new after 3 months the braking system, collision system, parking assist, ABS and brake lights appeared on dashboard, at the dealer since 07/14/2025, I was suggested not to drive the car. Same day called GM customer service and opened a case, the dealer gives me a rental car to use until the repair is finished. At the end of the same week I called again GM customer se... Read more
Incident date: Mar 8, 2023
While driving my vehicle speedometer goes to zero which no recognition of speed. If brought to a stop I can’t get out of first gear. Ford issued a “Customer Satisfaction Program 19N01” related to the 6R80 transmissions, Sudden Transmission Downshift. This “Customer Satisfaction” should have been a non expiring recall. The check engine sometimes flicks on but does not stay on or show a c... Read more
Incident date: Apr 30, 2024
The contact owns a 2023 Acura MDX. The contact stated that while driving and depressing the accelerator pedal, the pedal unintendedly travelled down to the floorboard, causing the vehicle to unintendedly accelerate. The contact stated that the vehicle exceeded 95 MPH while driving in a 25 MPH zone. The contact stated that the vehicle failed to stop while depressing the brake pedal and drove throug... Read more
Incident date: Jun 15, 2025
[XXX] driving on [XXX] , my car accelerated to almost redline without me pushing the pedal, I tried the brake only to find it didn't control the car., it died in the slow lane, no power anything. Eng lite was on, towed to my mechanic, he couldn't find why but the code said EGR, so he cleaned and replaced glow plugs, & regen'd the DPF to 0.. so I picked up the car, and a few days later, it did it ... Read more
Incident date: Oct 1, 2024
Uncontrollable Sudden Acceleration 3 times while I drove the car, it suddenly and rapidly accelerated. Eventually, the car crashed and was totaled. The first time was 3/31/25 when my wife and I went to the car wash. To exit the car wash, I put the car in drive and lightly applied the accelerator pedal and suddenly the car accelerated rapidly and made a loud noise. I immediately braked and the ... Read more
Crash
2 injured