Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Apr 25, 2025
On Tuesday, [XXX], around [XXX] returning home and in my driveway when the following happened. Pulling into the left side of the driveway because a utility van was parked on the right side of the driveway with the rear door and driver’s side door opened with no one in the vicinity. There was not enough room to go forward into the garage. I was almost at a complete stop with the intention of g... Read more
Crash
Incident date: Sep 25, 2024
The contact owns a 2018 Acura TLX. The contact stated while driving 35 MPH and at various speeds, several unknown warning lights illuminated on the instrument cluster. Additionally, the contact stated that while depressing the accelerator pedal, the vehicle was hesitated before responding as needed. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to a... Read more
Incident date: Apr 25, 2025
The contact owns a 2015 Jeep Renegade. The contact stated that after having an oil change, the engine started to misfire. The contact stated while driving 75 MPH, the vehicle decelerated to 15 MPH and failed to accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that a multi-air actuator replacement was needed. The ... Read more
Incident date: Apr 17, 2025
The contact owns a 2010 Honda Accord. The contact stated that after start-up, the vehicle experienced unintended acceleration. The contact stated that the failure had occurred on several occasions while attempting to accelerate from being stationary. The contact stated that the failure had occurred while driving forward or while in reversing, and while turning the steering wheel six degrees in eit... Read more
Incident date: Apr 11, 2024
Speed sign recognition reads wrong speed. Reads 45 mph when speed limit is actually 70mph. Automatically slows down to 45 mph. Also drops to 25mph in 35 mph zone. Had it checked at dealer and they say all settings normal. Checked for Mfg updates and it says all up to date. Happens several times a week.
Incident date: Apr 24, 2025
I have push to start car. On my lunch i starting my car and I immediately notice the rpm went to 2500, which is high and it went up to 3000 and then the warning light flashed stability track error and check engine and swerving light I took a pic. I turn car off and wait a few min turned car back on and it was fine. No errors drove to get lunch and back no issues. Then on leaving work s ame thing h... Read more
Incident date: Mar 17, 2025
Our 2020 Sprinter (Winnebago Revel) had 13,212 miles on it when I first reported this issue. During our ownership we have experienced many failures of the Advanced Driver Assistance System, one previous failure happened when where a semi-truck was preparing to pass me and was very close behind my van, when my vans cruise control deactivated we quickly slowed down and the driver of the truck had to... Read more
Incident date: Apr 18, 2025
The speedometer does not operate. The gas gauge does not operate. The odometer does not operate and is not tracking miles driven. The blinkers work but no blinker sound occurs. Head lights must be turned on and off manually. The radio must be turned off manually. I ran out of gas on the freeway and Highway Patrol had to close the freeway to remove me safely under quite dangerous conditions. There ... Read more
DODGE
CHARGER EV
(2024) — VEHICLE SPEED CONTROL
Apr 24, 2025
Incident date: Apr 24, 2025
The car started to accelerate on it's own. I had to use the brake to slow down and stop
Incident date: Apr 10, 2025
Transmission seems to be slipping the truck in getting louder when I switch gears it takes a min to take off
Incident date: Apr 19, 2025
The 1000 miles or so, when trying to increase speed, would feel the gears slip between revolutions. I would let up on the gas pedal then slowly resume pressure, which sometimes worked or sometimes didnt. On April 19th while going up a hill on a side road, the car stalled and transmission warning light came on. I pulled over and shut the car off and restarted was able to slowly continue up hill... Read more
Incident date: Jan 14, 2025
There is a recall for my issue from Audi 90VC. The “remedy” is a software update that a previous dealer and Audi field techs say willl not fix my issue. It’s a hardware issue. The remedy provided for the recall is a facade and doesn’t fix the root cause of the issue. I’m one that actually have the symptoms of the cockpit failed (completely blank screen) but yet Audi is telling me I have ... Read more
Incident date: Apr 24, 2024
We have 2020 Honda Odyssey with 4500 miles and multi purpose camera quit working and Honda service center ran a scan and confirmed malfunction of camera and replacement costed over $1600. Internet tells me that many other similar vehicle have similar issue. It should be a recall and fixed free.
Incident date: Apr 20, 2025
I have owned this new vehicle for only approximately 2 months and have had at least 4 instances where the vehicle does not respond immediately to my foot on the accelerator when attempting to restart from a stop. Three times I was at a stop light and when I attempted to go as the light turned green there was no acceleration response from the gas pedal for a couple of seconds, and in two of the in... Read more
Incident date: Apr 1, 2025
Safety issue. Engine code P0720 which means the output speed sensor sends erratic signals to the power train module or PCM. There is a recall on this truck for this exact thing. What happens is the gears in the transmission don’t shift smoothly and what happened to me was I was driving 70mph all of sudden the truck made a loud bang and I was in 6th gear and the truck went from being in 6th gear ... Read more
MERCEDES-BENZ
C300
(2015) — VEHICLE SPEED CONTROL
Apr 23, 2025
Incident date: Mar 28, 2025
In the beginning when I pull off the car shudders and jerks speed was delayed. Now in the middle of driving with some speed the car beginnings to strain and barely move although the gauge shows I’m going 40 miles the car is straining and going under 5 miles. This started maybe a year ago but now it is much worser.
TOYOTA
REDUNDANT SIENNA
(2021) — VEHICLE SPEED CONTROL
Apr 23, 2025
Incident date: Apr 19, 2025
I am a single owner of a ‘87 Nissan Hardbody D21 pickup. Speedometer needle is made of plastic and curls from the heat.I live in Tucson AZ. The needle curls inward toward the faceplate of the speedometer. Other incidences relayed to me from other Nissan pickup owners are where the needle curls away or up from the original position. The problem is widespread here in the Southwest, even if unrepor... Read more
Incident date: Apr 21, 2025
Hello my jeep got a message of service 4 wheel drive so i brought it to the dealership. the looked at it and it turns out to be a failing PTU. Jeep did a recall and extended warranty on it but they are saying they will not cover the cost of the repair because its the wrong code. I have code C14A797 and they are saying they need code P14A797. This doesnt even make sense its the same exact faulty pa... Read more
Incident date: Apr 12, 2025
I am writing to express my concern regarding a serious issue with my 2021 GMC Yukon. Recently, while driving, I experienced a sudden surge in power. About five minutes later, when attempting to shift into reverse, the vehicle would not respond. I tried multiple times with no success. Afterward, while driving it briefly around the block, it made a clunking sound, which raised further concern. Ultim... Read more
Incident date: Jan 22, 2025
The contact owned a 2000 Ford F-150. The contact stated that her son had parked the vehicle in the residence driveway and had turned off the ignition. The son had exited the vehicle and saw that a fireball had erupted from under the hood. The contact stated that she had reviewed the explosion on her home security camera. The contact stated that the fire department was called and extinguished the f... Read more
Fire
Incident date: Jul 31, 2024
Vehicle stopped responding to all inputs while cruising on the highway. Vehicle was charged and running fine up until that point, for about 40 minutes of continuous driving. Accelerator pedal, regen paddle shifters, cruise control buttons all would not work and display was unresponsive. Vehicle slowly lost speed as if it was shifted into neutral, forcing us to pull over to the side of the road. Tu... Read more
Incident date: May 18, 2024
To Whom It May Concern, I am submitting this complaint regarding my 2018 Ford EcoSport, which is affected by Recall 23S64 related to a serious engine defect. I am currently making payments on this vehicle, yet it continues to be unsafe and unreliable, with repeated engine issues that have not been resolved despite temporary repairs. I purchased the car in May 2024 from a dealership. Within two ho... Read more
Incident date: Apr 23, 2025
Sole owner of 2017 Hyundai Tucson with approx 55,700k miles. Check engine light on and car not accelerating properly. Had same acceleration problem a year ago without engine light, Hyundai dealership stated I needed software update on anti judder gds, update was completed by Hyundai and the issue has reoccurred.
Incident date: Apr 12, 2025
While driving on a sunny day out of nowhere, no car around me and the car symbol for slippery road, front end collision and see owner’s manual appeared. After stopping at a red light when it was time to turn the car stalled. Although I was pressing the gas the car was barely moving then it “jumped forward” and started driving normally again. I took it to the dealership, they ran a test said ... Read more
Incident date: Apr 5, 2025
This vehicle was built terrible. It had a blown head gasket at 86,000 miles. The head was warped. My valve guides and seals were compromised and leaking into the combustion chamber. I need a full head resurfacing job with new gaskets all around. New injectors and new valve cover gasket and everything around. This car has a design flaw and needs to be recalled for mediocre heads life. It almost cau... Read more
Incident date: Dec 22, 2023
>> RAM eTorque 5.7L V8 motor stopped and emergency brake activated without warning. >> I was driving on [XXX] (*5 lanes of traffic*) in Phoenix AZ just after rush hour. The sudden deceleration of the vehicle put my wife, son, and me at extreme risk of being struck from behind by one or more vehicles traveling in excess of 65 miles per hour. >> There are multiple reports of this failure in this mo... Read more
Incident date: Jan 6, 2025
I am submitting this complaint regarding a recurring and potentially hazardous issue in my Chevrolet Volt 2017.The vehicle frequently displays a “Shift to Park” warning message even when the gear shifter is correctly in the Park position. This malfunction prevents the car from shutting off properly, posing both safety and operational concerns. This issue is widely reported among Chevrolet Vol... Read more
Incident date: Apr 20, 2025
The contact owns a 2025 BMW X3. The contact stated that while driving 1 MPH in stop and go traffic and approaching another vehicle, the vehicle suddenly accelerated and bucked four times. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
JEEP
GRAND CHEROKEE
(2007) — VEHICLE SPEED CONTROL
Apr 22, 2025
Incident date: Apr 17, 2025
The cruise control function ceased to properly function after automatically increasing the speed to 110 mph. The vehicle is available for inspection upon request. This is a safety risk for myself and for others on the road. If another combination with this fault were to occur (either physically to the driver or to the software), this could lead to an extreme hazard due to the potential for excess... Read more
TOYOTA
HIGHLANDER
(2020) — VEHICLE SPEED CONTROL
Apr 21, 2025
Incident date: Apr 21, 2025
Firsts, "service shifter" came up on the dash, with no other lights. Followed by the check engine light. After that, there was a red tortoise that appeared on the dash that said "vehicle speed may be limited". After which the throttle response was limited and I couldn't accelerate over 10 mph. Within 30 seconds of that the steering wheel locked up, not allowing me to turn and the throttle response... Read more
MERCEDES-BENZ
GLE 350
(2020) — VEHICLE SPEED CONTROL
Apr 21, 2025
Incident date: Apr 15, 2025
Sudden unintended acceleration while maneuvering to park. The acceleration was instantaneous and forceful, that in less than 20 feet of rapid movement the car forced itself over some utility poles laying behind the intended parking spot, and jumped from the utility poles, fast enough so that the first ground contact was nearly 10 feet beyond the poles (as evidenced by disturbed grass in the photo... Read more
Crash
GMC
SIERRA 1500
(2015) — VEHICLE SPEED CONTROL
Apr 21, 2025
Incident date: Jan 1, 2025
Backing out of a parking space, the car automatically stopped as it should when approaching a curb. When I put the car back in drive and let off the brake, it lurched forward, I then hit the brake and it continued to accelerate for about 20 feet and hit a granite wall.
Crash
HYUNDAI
SANTA CRUZ
(2024) — VEHICLE SPEED CONTROL
Apr 21, 2025
Incident date: Feb 19, 2025
We purchased our 2024 Santa Cruz [XXX]. On [XXX] the Santa Cruz we purchased from Korum Hyundai Dealership died on the highway as my husband and I were heading to town through the mountains. We had to roll to the side of the road as the Santa Cruz just lost all power and would not accelerate, it just died and lost power. I thought it was a fluke. My husband was driving. I asked if he had hit ... Read more
Incident date: Apr 10, 2025
After driving a vehicle for a few minutes the lights will flash pretty badly, the service transmission light comes on, on the dash and the car enters limp mode, and the fan comes on, you are unable to move the vehicle it will not go forward or backwards. The vehicle runs perfectly smooth until this happens without warning. Additionally, the service air bag light came on, on the dash but if you tur... Read more
Incident date: Apr 21, 2025
Two times in a month after getting fixed the first time the esc error code pops up and the engine starts running at 1/2 capacity and the steering gets hard to steer. There is also a braking error code that displays. I have had to tow it to the dealership twice now and can not drive it. It is a danger since it will decelerate when in traffic and becomes hard to steer.
Incident date: Mar 5, 2025
Purchased the Bronco Sport brand new in September 2021. Almost from the outset, the vehicle has been a nightmare. We just purchased our third battery. The vehicle died at an intersection and had to be towed to the dealership. They replaced the battery but it again failed. We have experienced numerous electrical issues with the vehicle as well as with the brakes and the power train. We have h... Read more
Incident date: Apr 19, 2025
Video available and was given to USAA insurance company. This 2021 GM Chevrolet Bolt EV Premier trim vehicle experienced a sudden uncommanded extreme acceleration when I selected "D" (drive) mode on the transmission selector after using "R" (reverse) to back out of a parking lot parking space. The vehicle, despite my stomping and holding the brake pedal down and repeatedly selecting a different m... Read more
Crash
Incident date: Apr 15, 2025
I have had car a month bought used and saw the recall for the transmission shifter bushing which I had done today at the Ford place . But it didn't fix the shifting problem .so took had hooked up to a machine to tell me it's the transmission solenoid b that's inside the trans mission and not covered by the recall which is insane because it's the main reason these cars are having this problem so no... Read more
TOYOTA
HIGHLANDER
(2021) — VEHICLE SPEED CONTROL
Apr 19, 2025
Incident date: Apr 17, 2025
Speedometer display inaccurate speed. Sometimes its shows 1-4mph miles more than the actual speed and other times 6-8mph. Verified issue with sonar system from different truck, street speed limit screen and own gps.
Incident date: Apr 17, 2025
I was driving on I 95 and my check engine light came on, then the transmission light came on followed by No hill assist light.As I was driving home all of a sudden without warning my SUV dropped to 10 miles an hour while driving at at speed of 55 miles per hour.. For safety reasons I pulled over on to the shoulder, shut the SUV off a waited , and then I restarted the engine. The same lights ca... Read more
Incident date: Oct 10, 2023
The forward collision warning sensor went out while driving. Took it to Granite Nissan in Rapid City, SD. They replaced it after a year of waiting on the part. The day after it was repaired, it went out again. They said they have no idea on how to fix the problem. This issue is very dangerous when it is icy outside. When the sensor goes out the car is very unstable. You can only drive at 25 MPH an... Read more
Incident date: Apr 13, 2025
Transmission failure due to faulty PTU while vehicle was moving at approximately 70 mph. My car rapidly decreased speed and drive power while in middle lanes of highway. The car is at a service center and available for inspection. The problem was diagnosed by an authorized service center. The vehicle has not been inspected by other parties. There were no warnings, indicators, or symptoms prior t... Read more
Incident date: Apr 2, 2025
Manufacture Recall # 09S09 NHTSA Recall # 09V399000 Instrument cluster has become faulty. Details listed below. Overdrive (O/D) light will randomly start flashing for no reason ABS will randomly engage Parking brake light will randomly turn on Speedometer with become sporadic Transmission has trouble shifting gears due to tachometer becoming sporadic Vehicle will randomly try to die/stall out at... Read more
Incident date: Apr 15, 2025
My vehicles transmission has a buzzing noise coming from the transmission oil pan and a gear shifting problem I took vehicle to Cadillac dealer whom can’t find the issue they changed the oil pan and the transmission lines . My vehicle is a 2017 Cadillac ct6 with 72027 miles . I’ve been to 4 Cadillac certified dealers and none can locate to problem . Thank you . Also I would like to add that Ca... Read more
Incident date: Sep 23, 2024
My vehicle was identified as part of the safety recall in 2023. In 2024 my car started struggling and the low engine oil pressure warning started showing on my dash. The check engine light and service soon indicator lights started showing on the dash as well. The car was just past 71,000mi. When I purchased the car it was at about 60,000mi. Since the issues seemed related to the recall I went to a... Read more
Incident date: Apr 18, 2025
The contact owns a 2023 Honda Accord. The contact stated that while attempting to park the vehicle, the brake pedal was depressed; however, the vehicle independently accelerated. The contact veered to the left and struck a cement pole on the front driver side, where the vehicle came to a stop upon impact. The cement pole did not show signs of damage after the impact. The contact then parked the ve... Read more
Crash
Incident date: Apr 18, 2025
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle accelerated independently. The contact stated that after depressing the brake pedal several times, the vehicle was able to come to a... Read more
Incident date: Apr 14, 2025
This is my second report on 2021 street glide special. Bike goes into limp mode whenever it wants to. This has happened at idle at a light, driving 25 MPH in town and running at 65 MPH on the freeway. Bike was at the dealer for a month in 2022 and they claimed nothing was wrong. The first time was at 13,000 miles, Bike is currently at 28,000 and problem still here. Check engine light comes on and... Read more
CHEVROLET
SILVERADO 1500
(2024) — VEHICLE SPEED CONTROL
Apr 18, 2025
Incident date: Apr 18, 2025
The Adaptive cruse control would stop working off an on. also it would give false land departure warnings causing driver to swerve thinking they were going to run into another care
GMC
SIERRA 1500
(2017) — VEHICLE SPEED CONTROL
Apr 18, 2025
Incident date: Apr 10, 2025
Total loss of power while in motion on highway going 70 when first happened, got video of problem for shop while going lower speeds. Truck will loose all power the dash will turn off and then turn back on sometimes the engine will cut out completely.