Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: May 23, 2025
Kia issued a recall for defective piston oil rings. The recall was performed on my 2021 Kia Seltos and showed that I needed an engine replacement. The day that the dealership tested my car Kia suspended the recall stating the test was inaccurate. When the recall test was reissued my car passed and was denied for a new engine. An oil consumption test was performed on my car and the results were tha... Read more
Incident date: Jun 3, 2025
June 2, 2025 –Started slowing for stoplight and left turn. Car again was not slowing down as expected when braking so I pressed harder on the brake pedal. It slowed down then but I didn’t go to a complete stop because traffic was moving. Instead, I let the car creep a bit while waiting for an opening to turn left. I then drove a couple of blocks to a 4-way stop where the revving started again ... Read more
Incident date: Dec 20, 2023
Drove into parking lot and as I was pulling into the parking spot next to the building, the vehicle started to surge forward as if I had my foot on the gas instead of the brake. The sudden surge caused the vehicle to plow into a brick building causing about $10K damage to the vehicle and $5K to the building. This was not the first time this sudden surging occurred. It happened at least 3 times p... Read more
Crash
Incident date: Jan 1, 2024
The contact owns a 2021 Chevrolet Tahoe. The contact stated that upon coming to a complete stop, the vehicle suddenly jolted forward independently. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the valve body. The vehicle was not repaired due to part av... Read more
GMC
SIERRA 1500
(2024) — VEHICLE SPEED CONTROL
Jun 9, 2025
Incident date: Jun 4, 2025
While drive i feel like there is sticking something below the car when i am accelerating. And the acceleration became hard. Also i heard a weird noise at that time. Then a saw a leakage below my car.
Incident date: May 11, 2025
The ABS, Traction Control, Trailer Breaking lights are on also impacting Adaptive Cruise Control making them all inoperable, even though the truck is still able to be drive, albeit unsafely. I took it to my local repair shop and was told the ABS Controle Module, part number 68228991AD was identified as bad and in need of replacing at approximately $2000 and that the part is on indefinite backorde... Read more
Incident date: Jun 4, 2025
Purchased New Delivery date: August 13, 2024 This is an ongoing issue, car indicates radar needs cleaning. Each time I pull off road to check radar no such cleaning is needed, it's clean. Once the car indicates that the radar needs cleaning I loose multiple functions, cruise control, lane assist etc. Attached picture
Incident date: Jun 1, 2025
Stepped on brake to disengage cruise control. The car accelerated instead of slowing, I turned off cruise and kept stepping on the brake the car kept accelerating. I had to shift to neutral stop the car and shut engine off. When I restarted it was disengaged. This has happened twice now.
Incident date: May 23, 2025
The incident, occurring on [XXX], was first submitted by phone, followed by email to [XXX] on 27 May with incident description and sketch. I was given the Complaint ID no ODI11663050. However, now when I search for that number, nothing shows up! I have not received any information that the complaint has been investigated and dismissed! In order to publicize this event as much as possible to warn... Read more
Crash
1 injured
ARROWCRAFT
ARROWCRAFT
(9999) — VEHICLE SPEED CONTROL
Jun 7, 2025
Incident date: Jun 6, 2025
While driving at a slower speed between 20-40 mph the car will have a power surge as my mechanic called it. The RPMS constantly bounce while driving. It is hesitant to accelerate and is riding rough at a low speed. This is a risk while speeding up in traffic or merging onto the interstate the car is hesitant and can’t keep up with traffic which could cause a bad wreck. I had my vehicle at m... Read more
Incident date: Jun 4, 2025
On [XXX] my vehicle suffered an unintended acceleration on a very busy highway of The Dominican Republic, reaching a speed of 100 MPH. I was able to drive the car into the bushes of the highway service road hitting all king of obstacles such as trees, wall, advertising signs and safety barriers. The car damages resulted in a total loss. My life and my family life were in extremely dangerous situa... Read more
Crash
2 injured
Incident date: May 24, 2025
My vehicle had been running fine up until the dash lit up, engine check turned on along with the tire pressure sensor and as of right now my car does not accelerate.
TOYOTA
LAND CRUISER HYBRID
(2024) — VEHICLE SPEED CONTROL
Jun 6, 2025
Incident date: Mar 1, 2025
The contact owned a 2023 Nissan Ariya. The contact stated that, while pulling out of an end parking space, the driver made a third-point turn. While reversing, the vehicle suddenly stopped. The corner of the vehicle hit a pillar. The driver looked into the camera. There were no objects in the camera view. There was no alert activated. The contact pulled back into the parking spot with her foot on ... Read more
Crash
Incident date: Jun 6, 2025
The contact owns a 2018 Nissan Rogue. The contact stated while driving 60 MPH on the highway, the vehicle suddenly decelerated to 40 MPH. The contact stated that the vehicle was jumping while accelerating. The check engine warning light was illuminated. The contact pulled over safely and restarted the vehicle. The vehicle was taken to three independent mechanics who determined that there was a mal... Read more
Incident date: Jun 5, 2025
My car shut off and wouldn’t start it said the asc failed I took it to the dealership they did a diagnostic test said my aux battery level was low need replaced I replaced that my engine light is still on I have to put it on a battery charger everyday so I can go to work then it wouldn’t start at work I needed someone to give me a jump it’s stills said I needed mine esc service and it saying... Read more
Incident date: Jun 1, 2024
The vehicle’s transmission system has been malfunctioning exhi jerky, delayed, and unpredictable shifting behaviors, especially noticeable at speeds between approximately 27 an 30 mph and higher. At lower speeds, the jerking is less frequent, but as speed increases, the jerks become more severe and abrupt. These issues manifest during various driving conditions, including accelerating, decelerat... Read more
Incident date: Jun 1, 2023
Knock sensor has been replaced twice in 4 years, the emissions engine states it needs to be changed again. This is causing reduced engine power and acceleration and other issues
HARLEY-DAVIDSON
FLHTCU
(2009) — VEHICLE SPEED CONTROL
Jun 5, 2025
Incident date: Apr 12, 2025
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the engine sounded abnormally rough, with a knocking sound coming from the engine. In addition, several unknown warning lights were illuminated. The contact stated that the veh... Read more
GMC
SIERRA 1500
(2024) — VEHICLE SPEED CONTROL
Jun 5, 2025
Incident date: May 31, 2025
Vehicle suddenly accelerated after pulling out of store parking lot at low speed into side street behind vehicle stopped at light (less than a car length in front) while pressing hard on brake. Vehicle lurched forward incrementally during the braking process, but vehicle kept accelerating causing vehicle to hit stopped vehicle numerous times before vehicle engine was finally turned off. Driver of... Read more
Crash
Incident date: Jun 1, 2025
The contact owns a 2004 BMW 330CI. The contact stated that after starting the vehicle and shifting to the reverse position, the engine began to rev very high, and the vehicle suddenly experienced unintended acceleration and drove reverse into the side of the home. During the incident the vehicle the destroyed. No injuries were reported and no police report was taken. The vehicle was later towed t... Read more
Crash
Incident date: Jun 4, 2025
Just over 1 week ago, I was leaving a parking lot and driving back to my home when my car wouldn't accelerate past about ~10-15 miles per hour and wasn't shifting gears. When I took my foot off the gas pedal, the gear just dropped immediately from above third to first gear and the car shook. I first noticed this when already out of the parking lot and pulling off from a median onto the road, with ... Read more
Incident date: Jun 4, 2025
Truck has been downshifting at low gears prior to this main incident. Usually at low speeds between the 1-3 gears. But today I was driving down the highway at approximately 65 mph in the 6th gear and without warning it seemed to electrically down shift into 1st gear. I describe it as electrically because the Rpm’s dropped almost instantly for a second and seemed to reboot. Which is extremely da... Read more
Incident date: Jun 4, 2025
Since purchasing this vehicle we have had catalytic converter issues that have persisted even after having the dealer "fix" the issue.we have also had ABS/Traction control module issues.this is the 2nd identical vehicle owned with the exact same problems.
Incident date: Oct 1, 2024
bad ABS module part is not being produced in re-enegineering since 2023 jeep has all warning lights on will go into limp mode speedometer stops working braking distance is increased will not shift into gear no time line on remedy or help from jeep
Incident date: Mar 1, 2025
The contact owns a 2017 Nissan Altima. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before accelerating. The vehicle returned to normal functionality, but the failure became a regular occurrence. An unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was n... Read more
Incident date: Jun 2, 2023
the VCM motor has a "coupler" that operates intake manifold runner, this coupler brakes apart , causing vehicle to loose engine power, engine light comes on, code P200. kia dealer recommends to replace the intake manifold that comes with new VCM motor, if you replace it you're self then you need to take vehicle to kia dealer to have them update software for the new VCM.
JEEP
GRAND CHEROKEE
(2007) — VEHICLE SPEED CONTROL
Jun 4, 2025
Incident date: May 1, 2023
ABS Modulator Assembly has left me stranded I see that this has been a major issue for Honda's. There has not been any recalls for this issue but they see that it is a major problem. I was told by King Honda in Auburn Alabama that this is a $2000 dollar issue and they do not know when the part will be available due to being on backorder. Please advise.
Incident date: Jun 1, 2024
Audi E-Tron (Q8) sudden unintentional acceleration caused a collision to stationary object while releasing brake on a turn. The accelerator was not touched while turning the steering wheel into the drive. It instead launched forward beyond the agreed 5 MPH and hit a tree. Causing significant damage to the vehicle’s front passenger wheel and hood. The airbags did not deploy nor did the “pre-sen... Read more
Crash
Incident date: May 27, 2025
The speedometer occasionally would not work. Typically all other dash features would and I could get speed through digital reading. Today, none of the dash reading work. My speedometer has the dial at 155. The digital reads 0, gas shows E, miles to empty remained at 260 for the over 10 mile drive, ramps as well as coolant didn’t register and were at 0 and C. This is a hazard as it is a safety r... Read more
Incident date: Jun 3, 2025
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was se... Read more
Crash
Incident date: Jun 3, 2025
Engine malfunctions. powered reduced when trying to turn from a dead stop. Flutters. Doesn't accelerate. Just sounds like its grinding. Plus premature brake wear.
Incident date: May 30, 2025
this truck has repeatedly gone in for service over 6 times for multiple issues. The worst issue which they cannot fix is the vehicle going into limp mode while driving . Loosing all acceleration then racing on its own . This is a very dangerous problem when on the highway.hyundai service keeps telling me that the diagnostic is not showing a problem. This can be caused due to many things including ... Read more
Incident date: May 27, 2025
The contact owns a 2022 Toyota Rav4. The contact stated that on several occasions while driving at undisclosed speeds and accelerating, the transmission momentarily shifted into 2nd gear and then into neutral(N), causing the vehicle to start coasting. The contact released and then depressed the accelerator pedal and instantaneously and the vehicle accelerated normally. The vehicle was taken to an ... Read more
Incident date: Jun 1, 2025
I was on a semi residential-commercial street that turns on to a freeway entrance. I was turning right and unavoidably entered the freeway when the sudden loss of power occurred. The car slowed down to about 20 mph and pressing on the gas medal didn't yield any more power. I immediately pulled over to the emergency lane upon entering freeway to let fast moving vehicles pass me on the left side. I ... Read more
Incident date: Jun 2, 2025
While driving at speed over 45 mph or going up a steep hill car starts to shutdown and shudder causing a serious safety concern. I could have been killed. I understand this is related to oil consumption problem that toyota has failed to address in the 2014 model. What can be done? This is criminal!
1 injured
VOLKSWAGEN
TIGUAN
(2024) — VEHICLE SPEED CONTROL
Jun 2, 2025
Incident date: May 26, 2025
I am writing to formally express my deep concern and disappointment regarding the sudden failure of my Volkswagen Tiguan SE, a brand-new vehicle purchased just three months ago. While driving, the car abruptly stopped in the middle of the road, putting my entire family in grave danger. Fortunately, there was no vehicle immediately behind us, or this could have resulted in a serious accident. Safe... Read more
Incident date: Apr 1, 2023
Transmission failure in under 3 years. I replaced my transmission and rear assembly in 2022-23. It started with pressing the gas pedal and the car wouldn’t accelerate while in heavy traffic. I spent over $3,000 on a brand new engine. Come 2024 the exact same problem with the repair price being quoted at around $7,000. There was no hard driving on the car so I don’t understand how it’s going ... Read more
Incident date: May 31, 2025
Component or System That Failed: After a routine oil change at Rick Case Hyundai of Roswell on Saturday, \[insert date], my 2022 Hyundai Tucson began shaking significantly. The dealership later informed me the issue was related to a **malfunction in the fuel injector system**. The vehicle is currently at the dealership and available for inspection upon request. How Safety Was Put at Risk: The s... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) — VEHICLE SPEED CONTROL
Jun 2, 2025
Incident date: May 28, 2025
There has been serious problems regarding the STABILITRAK system From GM Motors.
Incident date: Apr 26, 2024
Following completion of the Y78 (high-pressure fuel pump) and XQ1 (emissions) recall repairs in April 2024, our 2019 Ram 2500 immediately began experiencing misfires, fuel system issues, and ongoing performance problems. These symptoms have persisted for over a year and have never been resolved despite repeated service visits and escalations. The vehicle suffered multiple HPFP failures, including... Read more
CHEVROLET
SILVERADO 1500
(2019) — VEHICLE SPEED CONTROL
Jun 1, 2025
Incident date: May 5, 2025
Thank you for a chance to file this information. The cruise speed control and lane keeping systems are not working consistently and properly. They fail every week when tested. So far - the dealer-warranty fixes have not been the remedy needed. The cruise control system on steeper slopes doesn't provide braking to stay at the set speed - and at times it doesn't provide any braking resistance - ... Read more
Incident date: Aug 15, 2022
Sudden Unintended Acceleration occurred when turning vehicle onto a roadway from a standing stop at an intersection. It occurred at night, [XXX] at the [XXX] . The vehicle was headed west on [XXX] turning from the far left lane while stopped at the intersection of [XXX] and [XXX] when the vehicle suddenly accelerated at a high rate of speed. The car eventually came to a stop when applying fi... Read more
Incident date: May 21, 2025
Below is the system failed/malfunction. Speedometer reads inaccurate reading while driving. Steering column is off alignment, potentially at risk of accidental collision. Control Units: 29 Fault count: 33 Control Units: 09 Central Electrics System description: BCM1 2.0 Software number: 4H0907063CG Software version: 0130 Hardware number: 4H0907063 Hardware version: H12 Faults: U011500 - Lost Com... Read more
Incident date: May 7, 2025
On Saturday, May 24, 2025. I had my foot on the break as I was turning into the driveway of the building. Suddenly the car engine reved and the car acceletated toward the building wall. As this was happening I began to pump on the break and the car only stopped because it it hit the curb. This cause my passenger and me to lunge forward. My passenger hurt their wrist putting their hands on th... Read more
Crash
Incident date: Sep 21, 2024
The Traction control light comes on while driving, once that happens it changes the performance of the vehicle it stays in one and it doesn’t allow you to do more then 43 at the most.
Incident date: Sep 19, 2024
My car keeps losing a major amount of oil and has been doing that before the correct date or miles is due for a new oil change and then my car makes a funny noise. It has issues when I accelerate, it langs, it takes longer to get up to speed and the shifting sometimes is loud and behind, my rpm goes really high and I'm going no where at times. My air conditioner also makes a really bad humming so... Read more
Incident date: May 1, 2025
I had a A1 service completed on 5.23.25 with Mercedes Benz dealership in Sourh San Francisco. 2233 Gellert Blvd. On [XXX] 48 hrs later as I was leaving working- 4-5 blocks before entering the freeway, my car suddenly struggled to drive over 20MPH and the check engine light came on. I pulled over a block before entering freeway. I had it towed and got a Lyft’ ride home. It was a holiday weekend... Read more
HYUNDAI
TUCSON HYBRID
(2025) — VEHICLE SPEED CONTROL
May 30, 2025
Incident date: Dec 15, 2024
The contact owns a 2020 Toyota RAV4. The contact stated that while driving at 8 MPH to an appointment and making several turns in the parking lot, the vehicle suddenly accelerated and crashed into the building. There were no warning lights illuminated. The top of the vehicle had to be cut off. The driver had a concussion, soft tissue injuries to the neck and back. The passenger sustained a fractur... Read more
Crash
2 injured
Incident date: May 30, 2023
I bought a 2025 Hyundai Tucson with adaptive cruise control. The first time I used the cruise control I was on the highway with a lot of traffic. I was in pace with the traffic then the all of a sudden the cruise control shut off. The car suddenly started to slow down and I had to do some quick maneuvering not to get into an accident. I reset it again and after a half minute or so it shut down... Read more
Incident date: May 30, 2025
I was going from an on ramp to the hwy traveling approx 55 mph and my rdx lost power, the steering wheel either locked up or lost all power steering and warning beeps started and so did lights and brake warning systems. I was able to get it a few feet onto the shoulder of the HWY. after calling Roadside assistance and turning the car off and back on I was able to get the steering wheel to turn f... Read more