Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Aug 28, 2025
While my daughter has been driving our 2013 Chevrolet Malibu 2013, the vehicle continues to experience add loss of electric power. The dashboard display and infortainment system went down black. The problem first began -2019-2020 and continues to recur about once or twice a month. The most recent incident occurred on September 18, 2025, with my daughter behind the wheel. An independentc mechanic ... Read more
FORD
F-150 HYBRID
(2024) - VEHICLE SPEED CONTROL
Sep 18, 2025
Incident date: Dec 27, 2024
A car from the other side made an illegal left turn in front of me, and I braked very early, yet still slid into them. The car had been inspected at the time at the collision center, and had DTC codes from before repair and after repair, showing the Integrated Brake systems had failures before and after. There was no mention of the results of the inspection until I asked after another braking inci... Read more
Crash
Incident date: Sep 17, 2025
The Integrated Brake System and Dynamic Safety Control both malfunctioned, not turning on. The car is totaled, so I don't think anything is available for inspection. There was water on the highway, and the car ended up going off the road into the grass and rolled over a few times before landing at the bottom of the ditch 100ft away. The car was not inspected because I was not aware of the major re... Read more
Crash
1 injured
Incident date: May 15, 2025
A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. After a quick internet search, it appears MANY people have experienced this exact same issue with various Jeep models. It seems this is an issue the company should take responsibility for and fix with a recall. The parts to replace this faulty design are expensive, and a repair shop c... Read more
Incident date: Sep 15, 2025
I just had gotten my 2025 Dayton R/T EV and i was on the highway in my first drive…. Enjoying the hell out of my experience. I had driven abt 12 miles. Even got a powershot in when i had a free right away in the highway and man… 😔😞☹️ im so saddend to share that a car got over on my car and completely swiped the right side, then got over in front of me and slammed on their brakes…. ... Read more
Crash
1 injured
Incident date: Sep 17, 2025
My Audi Q3 2015 started with The TPMS on and the traction skid symbol also lit up on dashboard. I brought it to Audi of Warwick, Rhode Island and they did a diagnostic testing on it and found that it was the all-wheel-drive control module on a lot of 2015 Q3 is just like mine had recalls on that same part in my car only has 80,000 miles on it and at 49,000 miles or 50,000. The whole turbo went o... Read more
GMC
SIERRA 1500
(2023) - VEHICLE SPEED CONTROL
Sep 17, 2025
Incident date: Sep 17, 2025
I have 2 issues with my car - the first one has been ongoing and I should have reported it sooner - when using cruise my car will sometimes brake for no reason, it's as if the car sees something that's not there. The second one just occurred and has only happened once. I was driving on the highway using cruise and I got a message on the dash that said something like cruise control disengaged - t... Read more
Incident date: Sep 16, 2025
The contact owns a 2026 Cadillac CT5. The contact stated that while driving the vehicle with the Super Cruise feature activated, the message indicated a road construction zone, and the brakes independently activated. The contact stated that there was no road construction nearby. The contact reset the super cruise control feature. The contact stated that while the super cruise control was set at 75... Read more
Incident date: May 21, 2025
Increasing speed by itself, let foot off gas pedal and gas pedal sticking, 1st time I tapped brakes and it quit. 2nd time it did not. I had to slam brakes and hokd until the point they had overheated and smell burnt and filed a separate complaint for that today. Gas pedal sticking and self accelerating. Pedal to the floor accelerating. I do not drive like that and scared the hell out of me. I bou... Read more
Incident date: Aug 18, 2025
24V-896. This recall is a safety issue known for years. There is still no action from the manufacturer! I was extremely lucky to avoid a serious collision. The only solution the manufacturer offers is to authorize a dealer to replace the parts with another secondary market provider part, but they won’t cover the cost or warrant the replacement. How many YEARS do I have to drive an unsafe veh... Read more
Incident date: Sep 15, 2025
My CVT transmission has been replaced three times by Nissan. I am currently on the third CVT transmission and it has failed requiring a fourth CVT transmission replacement. I was in a few different situations each time the trasmission failed that were unsafe. I've been at intersections, trying to accelerate forward when the stop light turns green causing me to stop in the middle of intersections o... Read more
Incident date: Aug 26, 2025
I was resuming speed after a toll, my 2015 Ram Eco Diesel 1500 lost all momentum, threw an alarm to service the Electronic Throttle with a red lightning bolt framed by two red lines, and I limped to the shoulder with several semi close on my tail. After researching I shut off for a minute, removed key, opened door, then restarted. The engine struggled and revved several times before starting. The ... Read more
Incident date: Sep 1, 2025
On September 16, 2025, while driving my 2023 Ford F-250 Super Duty at approximately 65 mph with cruise control engaged, I pressed the brake pedal to disengage cruise. The cruise control did not disengage. I pressed the brake pedal harder, but the truck did not slow down and maintained speed. There was no ABS activation sound or sensation, and no skid marks were left on the roadway. I struck the re... Read more
Crash
Incident date: Sep 16, 2025
Honda has a 2 TSBs for all Pilots on all VINs having a transmission juddering issue. They are making us pay out of pocket for a known issue on all 2017 VINs. I was quoted a minimum of $700 due to the labor involved. We, as customers, shouldn't have to pay for a known issue with all VINs of 2017 Honda Pilots. It caused issues with cruise control and keeping speed on the road especially uphill. Some... Read more
Incident date: Sep 13, 2025
My 2023 Hyundai Tuscon has 36000 miles. Started running rough with a slight noise. First noticed on Wed [XXX]. On Thursday [XXX] I went to start my car and it stalled. Finally after letting it sit a few minutes it started but only to have the SGI light flash yellow and stay yellow for the remainder of the drive. That day I made an appt at my local Hyundai Dealership in Brandon Florida. They kept m... Read more
Incident date: Aug 20, 2025
I was stopped at a red light on a busy road. When it turned green and i accelerated the car would not move. It jerked and the dash lit up lioke a Christmas tree. A big red turtle came up on the dash and I was able to move but only 5-7 miles per hour. I drove the 8 -9 mile home at only 7 miles an hour while being honked at and near misses from the heavy trraffic. The vehiocle was towed to the deale... Read more
Incident date: Jul 25, 2025
While pulling into a parking spot with my foot hovering above/on the break, the car lurched forward as if someone had floored the gas pedal. As my foot was already on the break, I slammed down onto the break and the car came to a stop, several feet ahead of the top of the parking spot, and into the woods. I called roadside assistance for the vehicle to be towed to the dealership for repair, as I d... Read more
Incident date: Sep 12, 2025
The car smells strongly of gas. And has a problem accelerating. Check engine light came on and I got a code p1101 which is a code for the MAF SENSOR. This is not the first time that this has happened. It happened less than a year ago maybe 9-10 months ago. I don’t drive the car in fear of it catching a fire. The car has stalled before in the middle of a turn. I had to turn the car off and turn i... Read more
Incident date: Sep 15, 2025
The steering wheel keeps locking up while driving fast/slow or turning. Everything shuts off, then back on and all codes flash. My car literally locks up, it’s really unsafe when I can’t control the vehicle. Almost hit another car, due to steering wheel locking up. Only thing I was told at the Chevy dealer house was there were no recalls. So they wouldn’t look unless they got to charge m... Read more
JEEP
GRAND CHEROKEE
(2018) - VEHICLE SPEED CONTROL
Sep 15, 2025
Incident date: Sep 9, 2025
The contact owns a 2017 Subaru Outback. The contact stated that after driving onto the driveway and pressing the brake pedal to park, the vehicle suddenly experienced unintended acceleration, drove forward, and crashed into the garage door. The contact shifted to the reverse position and the vehicle drove in reverse but would not stop while pressing the brake pedal. Eventually, the contact was abl... Read more
Crash
CHEVROLET
SILVERADO 1500
(2024) - VEHICLE SPEED CONTROL
Sep 15, 2025
Incident date: Jun 12, 2025
Hello, I own a 2015 Lexus NX200T. On 9/13/2025 I was pulling into a spot to park, going slow at maybe 4-5 mph, my vehicle suddenly violently accelerates on its own. I had to slam multiple times on the brakes to avoid killing two pedestrians right in front of my vehicle. I was in seconds of killing them and pinning them between the vehicle that was in front of me. I did everything in my power to ke... Read more
Incident date: Sep 5, 2025
The contact owns a 2023 Toyota Venza Hybrid. The contact stated that while driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into the rear of another parked vehicle. No injuries were reported, and no police report was filed. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. A manufacturer's investigator... Read more
Crash
Incident date: Sep 12, 2025
Vibrating issue and missing fire originating from engine. Intake camshaft broken and left cylinder head is damaged and needs replacement. This should not be happening to this car. Cannot drive a faster rate either. There should be a claim out for all these issues.
Incident date: Feb 25, 2025
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). The contact stated that when the vehicle came to a stop, the vehicle jerked abnormally. Additionally, while driving forward, the vehicle jerked abnormally. The contact stated that an unknown message was displayed on the instrument panel. The... Read more
Incident date: Aug 1, 2025
Got onto the interstate and suddenly my car stopped but didn’t kill. My traction control light said off and then it said reduced engine power and my fuel went down to E. I couldn’t go but my car was still running. I killed it then waited a minute and started it again and it started moving slowly. Then it said service stabliltrak and traction system but since the light have went off. Around the... Read more
Incident date: Sep 13, 2025
The contact owns a 2025 Honda CR-V Hybrid. The contact stated that while parking in her residence parking lot, the brake pedal was depressed but failed to function as intended. An abnormal rev sound could be heard coming from the engine when the vehicle accelerated independently. The vehicle jumped the parking block and ran over the sidewalk, skidded the road, and crashed into a tree, where it cam... Read more
Crash
1 injured
Incident date: May 14, 2025
-The steering wheel and brake locked up and became unusable while driving at approximately 75mph. Cruise control was enabled for a few miles (maybe 2) and disabled after. Around 5 minutes after disabling, the car began to surge between acceleration and deceleration drastically on its own. All of the dashboard lights that come on when the key is initially inserted came on at once while engine was o... Read more
CHEVROLET
SILVERADO 2500
(2015) - VEHICLE SPEED CONTROL
Sep 15, 2025
Incident date: Mar 17, 2025
The drive power on my 2025 Mazda CX-90 was SEVERELY reduced last week while making a left turn in front of oncoming traffic. No warning light nor sound from my car appeared at the time of this incident. The vehicle was purchased 5 months ago and there have been other occasions where the power was reduced while turning. This incident, however, was the most dangerous. The turn was made at a traf... Read more
Incident date: Apr 1, 2025
Purchased certified vehicle from Wray Ford on 2/23/24. Car was previously leased by FMCC and still listed as a Ford Fleet Vehicle in Michigan as of 9/12/25. VIN confirms it falls under Ford safety recall 24S79, which was never performed. Vehicle experienced unintended acceleration and non-responsive braking, behaving autonomously. FordPass Connect, FMCC, and Wray Ford all confirmed it was unsafe t... Read more
Crash
MERCEDES-BENZ
GLA 250
(2018) - VEHICLE SPEED CONTROL
Sep 14, 2025
Incident date: Jun 6, 2025
During a stop the car dives to the right. After removing the right rear tire the subframe is rusted and components are no longer connected to the sub frame
Incident date: Feb 10, 2023
The anti lock brakes warning light is illuminated and dealership has no repair parts to fix the defect resulting in an unsafe condition. this also results in an inability to operate the cruise control function of the automobile . The condition has existed for over one year with no ability to obtain the needed repair parts to remedy the situation. obviously Stellantis has no interest in resolving ... Read more
Incident date: Sep 1, 2025
[XXX] [XXX] September 14, 2025 National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation 1200 New Jersey Avenue, SE Washington, DC 20590 Subject: Formal Complaint – Safety Defect in 2022 Volkswagen ID.4 (Power Steering and Brake Failure) Dear Sir or Madam, I am submitting this formal complaint regarding a serious safety defect in my 2022 Volkswagen ID.4, which re... Read more
Crash
1 injured
HONDA
ACCORD HYBRID
(2025) - VEHICLE SPEED CONTROL
Sep 14, 2025
Incident date: Sep 13, 2025
Transmission noise Acceleration issues
Incident date: Sep 9, 2025
Number of days your vehicle is down: indefinitely as of now there is no fix according to the dealership parts are at least 10 weeks out with them not knowing how to do the install once parts arrive Number of Repair Attempts: there is no fix as of now but the vehicle has broken down 4 times parts for the transmission are on back order (at least ten weeks) and they do not know how to install the p... Read more
Incident date: Sep 13, 2025
The transmission stalls to get up and go after it has been driven for a short while causing it to slow down traffic and causing a slight risk trying to pull over to the side to allow drivers behind pass by. Once the driver stops at more than 5 stops is when the vehicle begins to hesitate to work properly.
Incident date: Aug 15, 2023
My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The jeep is still not drivable at this time and is at the dealership.
JEEP
GRAND CHEROKEE
(2023) - VEHICLE SPEED CONTROL
Sep 13, 2025
Incident date: Aug 30, 2025
While driving on a major highway, my car went into limp mode topping out at 60 mph then decreasing before going back to 60. My check engine light was also blinking, not solid.
Incident date: Sep 2, 2025
I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. this vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73C. My hybrid electrical system light comes on and m... Read more
Incident date: Sep 4, 2025
On [XXX], I went out to start my 2023 Hyundai Santa Cruz (SC) to leave work to go home. It was difficult to start, however, it started. As I entered [XXX] , i was nearly rear ended by another car, because my SC lost all acceleration. I turned on my hazards for SAFETY and then began to try to accelerate again and was only able to get up to 45 MPH and then was turning 4,000 RPM. I limped my SC h... Read more
Incident date: Sep 1, 2025
Constant fail of O2 sensor and ABS causing check engine and ABS lights to come on. After diagnosis, did research and it is a common problem on Ford Explorers
Incident date: Sep 12, 2025
i was driving my car and at a stop sign i started accelerating when the light turned green - i must have been going 45 mPH after the light and all of a sudden my car went into hyper acceleration speeding up to 80 mph, i was pumping my brakes and the car was still raging to accelerate. I almost ran into a semi truck in front of me becuase i could not stop my car from accelerating, my foot was on t... Read more
1 injured
Incident date: Aug 1, 2025
THIS IS THE SECOND SUCH EXPERIENCE WITH THIS CAR! On Friday, September 12, 2025 at 3:32 p.m., I was driving slowly in a parking lot preparing to park. As I started to turn the car into the parking space, my car surged forward without my pressing on the gas pedal. I pressed on the brake, and the car came to a stop.
Incident date: Jul 7, 2025
My wife was parking our vehicle near the front of our home, simply rolling forward toward the car in front of her to complete parking on the left side of the street when the vehicle unexpectedly accelerated on its own. The vehicle turned hard to the right, struck the bumper of the parked car she was pulling up behind, continued right across the traffic lane where it hit two parked cars on the othe... Read more
Crash
MITSUBISHI
ECLIPSE
(2008) - VEHICLE SPEED CONTROL
Sep 12, 2025
Incident date: Jun 12, 2025
Advanced Driver Assistance System not listed: "Forward Attention Warning" I recently purchased the 2025 Hyundai Tucson PHEV Limited and on a road trip the next few days later I tried to activate the cruise control when all of a sudden a few seconds later it gave a warning and shut off. I tried again and it did the same thing. I had to pull over, check the setup menu and even though this is a pr... Read more
Incident date: Sep 11, 2025
3 DAYS AFTER PURCHASING MY USED VEHICLE THE "SERVICE TRANSMISSION" LIGHT TURNED ON FOR A FEW SECONDS. A FEW WEEKS LATER I NOTICED THAT THERE WAS A DELAY IN GEARS SHIFTING LIKE HARSH SHIFTING. I TOOK IT TO A JEEP DEALERSHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT BECAUSE WHEN HOOKED UP TO THE COMPUTER IT WAS NOT THROWING A CODE. THE ISSUE CONTINUES WHERE THERES A DELAY IN SHIFTING, ... Read more
Incident date: Sep 16, 2024
I have a 2008 Chrysler Sebring Sedan. The radiator is leaking fluid that splashes all over the wires causing a burning smell. I later found out that this is caused by an electrical issue with the sensors. Similarly my tire pressure sensors are fried. These issues have eroded wires causing my A/C and Cruise Control systems to malfunction. My power windows have issues sometimes I can't get them to r... Read more
Incident date: Sep 11, 2025
73C / NHTSA 25V576 Recall regarding loss of propulsion/vehicles stopping and / or decelerating.
Incident date: Mar 12, 2025
Recall 24V-896, cannot be repaired, no repair timeline in site, vehicle is coding and dealership has confirmed code. Driving cruise will turn off and braking system becomes difficult and unstable. Warning systems come one. Dealership attempted to repair but manufacture advised they were not allowed to do so because it would not be permanent. Dealership has advised to park unit and contact Chrysler... Read more
Incident date: Sep 11, 2025
Vehicle is being remotely hacked and placed into regen Parts have been swapped and truck has been tampered with and continues to be tampered with
Incident date: Sep 11, 2025
On September 7, 2025 at ~7:53 PM, my 2025 Tesla Model 3 operating with Full Self-Driving (FSD) engaged performed an aggressive, uncommanded turn while under computer control. The maneuver occurred so abruptly that I could not safely override steering before impact, and a crash resulted. The Tesla app Trip View for Trip 3 (7:34–7:53 PM) shows “Vehicle on FSD” for 18 min 54 sec and records an ... Read more
Crash
1 injured