Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Jun 9, 2025
I purchased a new 2025 Tucson Limited Hybrid model. I owned it for five days when the dash display went blank, leaving me without any speedometer, warning indicators, or safety features, such as lane departure warnings. There is a manufacturers bulletin on this defect. Took it back to the dealer, and they tried to sort it out. They kept the car for a week and indicated that it was fixed. I picked ... Read more
Incident date: Sep 14, 2024
Adaptive cruise control unexpectedly disengages. This has happened dozens of times, consistently every time I use the adaptive cruise control on the highway. My speed drops from the set speed (for example, 75 mph) down to 55 or 60 mph, at which point I realize it’s not going to come back on. This is extremely dangerous on the highway, and puts me at risk of being rear-ended by vehicles traveling... Read more
Incident date: Jan 19, 2025
Electric Power Steering Motor Attaching Bolts Corrode (NHTSA 19V-632, OEM 19S26): Corrosion of bolts in the electric power steering system can lead to loss of power steering assist in 2016 Ford Fusion and Lincoln MKZ vehicles in certain states. Dealers will replace bolts and apply a sealant, or install a new steering gear.
Incident date: Oct 24, 2024
Shift Lever Does Not Select Accurate Gear Due To Worn Bushing (NHTSA 22V-413, OEM 22S43): A degrading bushing attaching the shifter cable to the transmission in certain 2013-2019 Ford vehicles, including the 2016 Fusion, may detach, preventing proper gear selection and potentially causing unexpected movement. Dealers will replace the bushing and add a protective cap.
Crash
Incident date: Jun 30, 2025
My car RPM get stuck on 3 and begin to jerk while driving on the Highway.
Incident date: May 29, 2025
While driving the vehicle in early February, I experienced a severe stability issue that caused the vehicle to nearly roll over while turning. The vehicle has since developed extreme wobbling, bouncing from left to right, especially when braking or turning. A loud crackling noise is present when making right turns. These symptoms are visibly apparent from outside the vehicle and severely affect st... Read more
Incident date: Jun 23, 2025
The contact owned a 2001 Ford F-150. The contact stated that he parked the vehicle on the street in front of the residence, and ten minutes later, the contact heard the horn abruptly sounding. His son looked out the window and discovered the vehicle in flames. No warning light was illuminated. The contact called 911 about the failure. There were no injuries sustained. The police and fire departmen... Read more
Fire
MERCEDES-BENZ
GLS 450
(2024) — VEHICLE SPEED CONTROL
Jun 30, 2025
Incident date: Jun 29, 2025
The Vacuum pump on my 2021 GMC Acadia failed causing my breaks malfunction. This Problem was confirmed by a certified mechanic that repaired it. this is in conjunction with the NHTSA recall issued under N192268490.
Incident date: Jun 30, 2025
Vehicle Power Loss and System Malfunctions I am writing to formally express my concern regarding a recurring and potentially dangerous issue with my vehicle, 2023 Honda Accord Hybrid. Twice while driving, the vehicle suddenly shut down on the freeway and completely lost power. In both cases, I was fortunately able to steer the car to the shoulder of the road, but this posed a serious safety risk... Read more
Incident date: May 15, 2025
1. Sometimes vehicle does not start. Only starts if battery reset button pushed. 2. Sometimes vehicle while moving has delayed braking after juddering. Only stops when car stopped and restarted. 3. Sometimes vehicle while moving suddenly revs, RPMs spike until car stopped and restarted. Engine revs but does not shoot forward. 4. Spookiest of all, while moving car suddenly stops accelerating. Pedal... Read more
POLESTAR
POLESTAR 2
(2022) — VEHICLE SPEED CONTROL
Jun 28, 2025
Incident date: Jun 25, 2025
1st Incident: Code P2138 - Accelerator Pedal Sensor In March of 2024 - driving on highway dashboard warning lights illuminated(traction control & reduced engine power) vehicle went into limp mode putting my family & I in danger due to traffic volume and speed on highway. Had to drive on berm at speeds below 25mph to exit freeway safely. Removed battery cable to reset computer. Taken to Serra Ba... Read more
Incident date: Jun 25, 2025
Truck rapidly shifted from fifth to third gear, causing the truck to jolt and lock the rear tires. This has occurred at least three times since a recall was performed on the truck’s computer several months ago. After it happened today, the truck produced the following codes: P0720 and U0102. This could be detrimental when driving at high speeds on the highway. Truck can be inspected if request... Read more
Incident date: Jun 27, 2025
Cruise control will engage and disengage. The cruise light will flicker on screen. When pressed it will not engage or come on at all
Incident date: Jun 27, 2025
I was driving around 60-65 mph on the highway when suddenly a warning alarm went off and the warning light read “stop vehicle and check brake system”. I took my foot off the accelerator and car continued to maintain speed. The power brakes did not work. I put the car into neutral hoping that would slow it down, but it continued to maintain speed. I went into the right lane and put o... Read more
MERCEDES-BENZ
GLC 350 E 4MATIC
(2025) — VEHICLE SPEED CONTROL
Jun 27, 2025
Incident date: Apr 26, 2025
The contact’s parents owned a 2018 Chevrolet Trax. The contact stated that while a parent was driving 30 MPH, the brake pedal was depressed; however, the accelerator pedal was also simultaneously depressed the accelerator pedal. There was no warning light illuminated. The failure caused the contact’s parent to veer off the side of the road, which caused the vehicle to roll over several times b... Read more
Crash
1 injured
CHEVROLET
SILVERADO 1500
(2015) — VEHICLE SPEED CONTROL
Jun 27, 2025
Incident date: Jun 18, 2025
Two times while driving on highways the check engine light and the turtle light which indicates speed restriction went on. And vehicle slowed I continue to drive to the next available exit. I turned off the car for a short time when I turned it back on the speed restriction was off but the check engine light was still on after the car had been driven home or to a destination and had been off for a... Read more
Incident date: Jun 26, 2025
The contact owns a 2020 Ford Escape. The contact stated that while driving and coming to a stop, the brake pedal was depressed, but the vehicle accelerated unintendedly. There was no warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistan... Read more
Incident date: Jun 27, 2025
I WAS REVERSING THE VEHICLE AND IT STOPPED AND SHFTED INTO DRIVE AT A HIGH SPEED UNITL IT STOPPED AFTER HITTING FENCE AND TILTED ON ITS SIDE
Crash
1 injured
Incident date: Jun 22, 2025
On 6/22/2025, brakes stopped working while trying to make a turn. Next multiple engines light came and car went into reduced speed mode. As I tried to find a safe place to stop, the vehicle went into limp mode and shut down in the middle of the road. The dealership said the issue was the vacuum pump which caused the timing chains to break. There have multiple recalls for this exact issue but m... Read more
Incident date: Jun 26, 2020
The contact owns a 2020 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 24V700000 (Electrical System), 24V071000 (Back Over Prevention) and 23V494000 (Vehicle Speed Control); however, the parts to do the recall repairs were not yet available. Additionally, the contact stated that the vehicle control module (VCM) had failed and was replaced several times; however, the fai... Read more
Incident date: May 16, 2025
While traveling on the highway, the vehicle suddenly lost all power. The gas pedal became unresponsive, and the engine ceased functioning entirely—without any prior warning or indicators. I was forced to coast into a nearby parking lot to prevent a potential collision. This incident put both myself and my child at serious risk of injury or worse, had it occurred at a higher speed or in heavier t... Read more
FORD
EXPEDITION
(2024) — VEHICLE SPEED CONTROL
Jun 26, 2025
Incident date: Dec 31, 2024
I SUBMITTED A COMPLAINT ABOUT THE SERVICE SHIFTER THAT I BEEN HAVING SINCE 2020 RIGHT AFTER I FINANCE THE CAR WITH DEALERSHIP. THE PROBLEM CONTINUED AND IT HASNT BEEN RESOLVED EVEN AFTER TAKING IT BACK FOR REPAIRING. RECENTLY ON 6/24/2025 MY CAR STOPPED ON THE EXPRESSWAY, THE SERVICE SHIFTER CAME ON AND ALSO ELECTRICAL THROTTLE SERVICE CONTROL. MY CAR STARTED TREMBLING AND IT WOULD TURN ON BUT I C... Read more
Incident date: Jun 25, 2025
When driving at highway speeds with speed control on the car will on its own slow down to 55 or 45 for no apparent reason and will not pick up the highway speed until the next sped limit sign is passed. More concerning is running at speed control set of 55mph on [XXX] the car speeds up when passing a state highway 70 sign the car ...on its own ...speeds up to 70mph. This happened numerous times b... Read more
HYUNDAI
TUCSON HYBRID
(2023) — VEHICLE SPEED CONTROL
Jun 26, 2025
Incident date: Jun 8, 2025
When driving home in the rain going 65+/- MPH my truck just shut off and turned back on, but was not able to accelerate. Had to pull off on the side of the road and the car started back up. This happened at least 5 more times on my 30 minute ride back home. When I finally got it home the truck would not cut off. I had to disconnect the batter which still did NOT stall the truck. Luckily I found a ... Read more
Incident date: Jun 2, 2025
One day I was driving normal and my engine light and two other lights came on. It dropped my speed under 30mph and I couldn't pass the gas. It said reduced engine power, service stabilitrak and service traction. I immediately took it to auto zone then placed it in the shop at the dealership. They had my truck for almost 2 months and finally said they fixed it. It ran ok for a month or so. I was so... Read more
Incident date: Jun 22, 2025
The contact owned a 2001 Ford F-150. The contact stated that while the vehicle was parked and unoccupied, the vehicle caught on fire. The contact stated that a bystander driving by became aware of the fire underneath the hood of the vehicle and used a fire extinguisher to extinguish the fire. The contact stated that failure was caused by brake fluid leaking onto a faulty brake pressor sensor switc... Read more
Fire
Incident date: Jun 25, 2025
While driving the vehicle it randomly looses engine function decreasing speed rapidly. The check engine light comes on and it says engine power reduced along with traction-off and stabilitrak- off. There was a safety recall 14V-614 that pertains to the chassis electronic module. I have had multiple shops look at the problem the last being a GMC dealer who replaced the accelerator pedal for the 2n... Read more
POLESTAR
POLESTAR 2
(2022) — VEHICLE SPEED CONTROL
Jun 25, 2025
Incident date: Jun 25, 2025
*All dash screens have gone totally black with no info being displayed while driving at interstate highway speeds. Displays stayed totally black for about 10 minutes and the came back on. *Steering assist activated without any warning without cruise being turned on causing me problems when trying to change lanes. *With the cruise control not being selected, the vehicle suddenly started to acceler... Read more
Incident date: Jun 25, 2025
The contact owns a 2011 Toyota Rav4. The contact stated while reversing to park the vehicle, the vehicle unintendedly accelerated. The contact depressed the brake pedal, and the vehicle stopped. The contact stated that after turning off the vehicle and entering the residence, the vehicle independently restarted. There were no warning lights illuminated. The local dealer was not contacted. The vehi... Read more
Incident date: Jun 1, 2025
On [XXX] and [XXX], while driving at approximately 50 MPH, my vehicle experienced a sudden and complete loss of power, presenting an immediate safety hazard. The incident unfolded as follows: Without warning, the car emitted an alarming sound from the cabin. Simultaneously, a message appeared on the dashboard stating "Check Hybrid System" and instructing me to "Pull Over Safely." This was the f... Read more
POLESTAR
POLESTAR 2
(2021) — VEHICLE SPEED CONTROL
Jun 25, 2025
Incident date: Jun 10, 2024
The concern is a rear end collision. At road speeds, vehicle changed to neutral (popped out of gear). Engine continued to run. Vehicle had to cost to a safe spot. At stop the vehicle was turned completely off and restarted with no issue. This is a repeatable but intermittent issue. This issue has also occurred at stop signs and slow speeds. The engine check light and ABS Light did come on. ... Read more
Incident date: Jun 25, 2025
ABS light came on, took to mechanic, was advised he needed to order part, picked up vehicle while waiting for part to come in. While driving to work was using cruise control and put on my brakes and had no brakes, I ended up rear ending into another vehicle. Causing extensive damage to my car.
Crash
Incident date: Jun 18, 2025
I was pulling into a parking spot slowly and all of the sudden the car took off and took off and I couldn’t stop and when I tried to sped hard on the break it wouldn’t work and I lost control and my car wouldn’t stop until it crashed into another vehicle that was sitting in another parking spot.
Crash
1 injured
CHEVROLET
SILVERADO 1500
(2021) — VEHICLE SPEED CONTROL
Jun 25, 2025
Incident date: May 8, 2025
My truck on a few occasions suddenly down shift hard and on its own without warning, it could very much have cause an accident and could have been deadly at highway speeds, at the same time the speedometer would go to 0 and quit working, as well as multiple warning messages would pop up on message display. IE out of fuel, air system failure, orange wrench, Etc. Then after some time everything wou... Read more
Incident date: Jun 24, 2025
One pedal driving switched to unavailable while driving - 24 Lyriq AWD I have seen this couple of times while driving now. I keep the one-pedal driving setting on High. I suddenly get an error on Side detection unavailable and One pedal driving turned off - use manual braking. I also feel a slight surge in acceleration while this happens, but I have been able to slow down and re-engage one pedal ... Read more
Incident date: Jun 24, 2025
To Whom It May Concern, I am writing to formally report a serious and recurring safety issue with my 2024 Chevrolet Equinox, and to request immediate investigation and resolution. The vehicle has, on multiple occasions, unexpectedly gone into “reduced power” mode (also referred to as “limp mode”), drastically limiting acceleration while driving at full speed in traffic. This most recently ... Read more
GMC
SIERRA 1500
(2019) — VEHICLE SPEED CONTROL
Jun 24, 2025
Incident date: Jun 6, 2025
I was driving with my wife about to merge into traffic on the interstate when I had a huge power loss. It was a busy part of the interstate where I could have been ran over. There was a lot of traffic and was fortunate the Semi driver was alert and slowed down. I was not aware of any failures of this motor or received any notices from GM. After conducting research I found that this was a know issu... Read more
Incident date: Feb 13, 2024
The biggest issue is last year while driving on 74 in busy traffic, the car automatically went into a "low power" mode and limited the power without warning. So now in traffic driving 55 mph, the car drastically slowed to about 35 without warning. It would not go faster no matter what I did. Then the check engine light came on afterwards. Thankfully I made it home safely after turning on my hazard... Read more
Incident date: Jun 24, 2025
The biggest issue is last year while driving on 74 in busy traffic, the car automatically went into a "low power" mode and limited the power without warning. So now in traffic driving 55 mph, the car drastically slowed to about 35 without warning. It would not go faster no matter what I did. Then the check engine light came on afterwards. Thankfully I made it home safely after turning on my hazard... Read more
Incident date: Jun 1, 2025
STOP SAFELY vehicle will shut off Soon sign came while I was driver in 3rd lane on [XXX] in Virginia it shut off before I could pull to safety. Vehicle behind me slightly hit me on back. I got checked for dealer its fault in transmission. But I don't feel safe driving again since it shuts off while doing 65 mph. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.... Read more
Crash
Incident date: Feb 26, 2025
It all started with no starts and had starter replaced and then charging problem had new battery and alternator replaced . Then driving to work all the dashboard lights lit up like a Christmas tree and died a couple of times once in the middle of the road . Even when the car was in park and key out of the ignition the lights on dashboard would light up , like the car never totally shut off?Replace... Read more
Incident date: May 5, 2025
I have a 2025 KIASportage Hybrid that I loved due to all its safety features. Yesterday I was pulling into a parking space when my car lunged forward two times making very loud sounds. I was near a brick pillar it it tore off the right front of my car. The bricks were damaged. When I came home I looked up Kia Sportage lunching problems. There are many to read. They talk about “sudden accelerati... Read more
Crash
Incident date: Jun 23, 2025
My vehicle seems to be experiencing the same issue detailed in Safety Recall N242454440 https://static.nhtsa.gov/odi/rcl/2024/RMISC-24V797-1898.pdf
Incident date: Feb 11, 2025
*Acceleration lag from a stop On June 21, 2025 - 92 degrees outside leaving store, I was making a left turn from a parking lot. I took my foot off the brake to creep forward which the vehicle did, but as I pressed the gas the car would not accelerate. I was stuck in the middle of the lanes with my car coasting. Fortunately it was a quiet street and the car coming from behind me had ample time to s... Read more
Incident date: Jun 18, 2025
This vehicle, and models with the same throttle body and air filter/air duct assembly have an issue. Where plastic parts from the vacuum box attached to the air duct come loose and get stuck in the throttle body. Causing the engine to rev up then die. I have dealt with this same issue twice in the last three weeks. Thank you for your time.
TOYOTA
GRAND HIGHLANDER
(2025) — VEHICLE SPEED CONTROL
Jun 23, 2025
Incident date: Jun 22, 2025
I am submitting this complaint regarding a serious safety hazard and design flaw with the 2025 Toyota Grand Highlander Hybrid. While driving on a two-lane highway, our vehicle suddenly lost power and warning lights appeared on the dashboard. We were forced to exit the highway immediately (we were less than 0.5 miles to an exit). Shortly after pulling onto the off-ramp, the vehicle entered lim... Read more
Incident date: May 19, 2025
The cruise control system cuts of with message on screen stating that , system camera can’t see my face and the system de-activates. This is especially dangerous at highway speeds. The vehicle behind me doesn’t see a brake light as my vehicle suddenly looses speed. This is from Hyundais Driver Attention Warning (DAW) function. This function cannot be de-activated by myself or my dealership wh... Read more
Incident date: Mar 4, 2024
The vehicle accelerated without control and crashed into the wall between my garage and the adjacent laundry room. That day someone could have easily been seriously hurt or killed. The problem was investigated but could not been reproduced. The vehicle was inspected by a team of investigators from the Manufacturer, VW. No warning signs or abnormal situations prior the the incident. The vehicle was... Read more
Crash
Incident date: Mar 15, 2023
In many instances (perhaps 30 in the five years) while driving on the highway I will depress the accelerator to pass a vehicle but instead of accelerating the engine revs drop and the speedometer goes blank. This is very dangerous as you are expecting to accelerate - especially when changing lanes to pass someone - but instead of accelerating the car starts to slow down for a few seconds and then,... Read more
GMC
SIERRA 1500
(2019) — VEHICLE SPEED CONTROL
Jun 23, 2025
Incident date: Jun 23, 2025
For the second time in a year, I was pulling into a parking space and when I applied the brake, the car accelerated, seemed to be airborne and lurched forward. Though I firmly had my foot on the break, it would not stop until it hit a brick post about three feet away. This exact same scenario happened in July of last year. Then, I hit a stand of shrubs. Someone said, your foot must have slipped... Read more
Crash