Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
EVENFLO
REVOLVE360
(9999) - VEHICLE SPEED CONTROL
Oct 3, 2025
Incident date: Oct 3, 2025
The car transmission hesitates to accelerate at slow speeds and jerks or lurches forwards in a uncontrollable way. Dangerous at stop signs or on slow or hilly roads. Dealership does not directly acknowledge this issue, despite mechanic mentioning very clearly it is related to T-SB-0107-19 which Toyota dealerships charge to repair. No warning messages. Issue has existed as long as I have owned the ... Read more
Incident date: Dec 1, 2020
1. While backing up and going over grass (not curb), brakes slam on. Passenger was leaning forward while this happened and it abruptly jolted him. He thought I did it but my foot was on the gas to back up. Car rarely detects a large curb though. Service could not reproduce. Started in March 2025 2. While driving behind a car that is slowing down or turning, brakes will (sometimes) slam on and a l... Read more
Incident date: Sep 3, 2025
Throttle stuck at 4500 RPM. Had to stand on brakes and turn key off. Was backing into my back yard and almost hit the house. From dead stop pushed gas petal to back up and it took off at a high rate of speed.
Incident date: Nov 28, 2021
The contact owns a 2025 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated that the transmission independently shifted from first gear. In addition, the contact stated that the vehicle was uncontrollable. The contact turned the vehicle off, shifted into neutral, and parked the vehicle in the nearest driveway. There w... Read more
Incident date: Jul 18, 2025
On 8/22/25 I was driving on the Interstate and attempted to set my cruise at 74 mph. After turning the cruise on and reaching the speed of 74 mph, I pressed the "set+" button. Almost immediately the car sped forward and within seconds I had reached the speed of 83 mph. I applied the brakes and looked down to see the cancelled cruise speed of 100 on my screen. I turned the cruise off and then b... Read more
Incident date: Oct 2, 2025
ABS kicks in with even the slightest bump. Had an incident a couple weeks ago where I went over a bump while leaving a store and the car almost did not stop before hitting oncoming traffic. Have had issues for 10 months with the car not accelerating properly or shifting properly. Have tried to drive in every mode (smart, sport, comfort) and nothing makes it better. I have had the vehicle to the ... Read more
Incident date: Sep 26, 2025
6 speed automatic transmission downshifts while traveling at high speed into low gear by itself, causing vehicle to change speed and lock up rear wheels. Very dangerous! Vehicle has 66,150 miles on it, and isn’t used for work. The transmission also shifts into second and third gears while sitting still at a traffic light. This has happened multiple times. It is just now 1 month out of service c... Read more
Incident date: Sep 24, 2025
Experiencing reduced speed, rattling noise, check engine light, power steering light on. Chevy app shows throttle control system and antilock break system error messages. Took to Chev dealership. Advised it was fuel injector (1 /4 was burned out). Had all 4 replaced ($3000). Picked up car on a Friday, vehicle was having the same issues next day Saturday. Took it back on Monday, it is now Wednesday... Read more
Incident date: Apr 24, 2025
1.What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle exhibits trembling while idling and previously showed erratic behavior during hard stops. Possible issue with the engine control software or powertrain system. The vehicle is available for inspection upon request. 2.How was your safety or the safety of others put at risk? The trembling ... Read more
Incident date: Sep 26, 2025
February 2024 (27,813 mi): Vehicle lost acceleration while driving, would not transition from EV to engine mode, entered limp mode. Dealer replaced high-pressure fuel pump under warranty after consulting Kia Tech Line (case #[XXX]). September 2025 (58,000 mi): Vehicle will not start without manually resetting 12v battery module integrated in hybrid battery system. Pattern suggests hybrid control ... Read more
EVENFLO
REVOLVE360 SLIM
(9999) - VEHICLE SPEED CONTROL
Oct 1, 2025
Incident date: Oct 1, 2025
Motor problems and transmission problems, so can’t use the cruise control.
JEEP
GRAND CHEROKEE
(2005) - VEHICLE SPEED CONTROL
Oct 1, 2025
Incident date: Sep 10, 2024
Screen has bubbling starting to appear on it, ghost touch is activating every button on the screen. Doesn’t stop when restarted and causes for navigation system to be hindered. This is a safety hazard because it is spreading across the screen and could potentially cause navigations and air conditioner system lost. When pressure is applied, stops momentarily.
VOLKSWAGEN
ID.4
(2022) - VEHICLE SPEED CONTROL
Oct 1, 2025
Incident date: Sep 26, 2025
Problem Statement: Instrument cluster has an instrumentation update lag of approximately 10 seconds. The problem may or not be present when you turn the vehicle on. Description of Problem: Turning on the vehicle. The Instrument cluster does not load properly. Different display elements appear in a different sequence than normal. The speedometer remains at zero even though the car is moving. ... Read more
Incident date: Aug 25, 2025
My vehicle was purchased new and has less than 5100 miles on it. The screen and heads-up display randomly begin to glitch and then simply go dark. I can't see my speed, fuel or charge levels or any important data while driving. This has happened multiple times already. My vehicle is a 2025 model. Interestingly, Hyundai had the same type issue on 2024 models and issued a TSB to resolve this is... Read more
Incident date: Sep 30, 2025
In August of 2024, I got into my car in a parking lot and turned the key in the ignition. The car started revving really high. I waited for it to slow down, and then I put it into reverse. The car shot back and would have hit the building if I hadn't slammed on the brakes. Fortunately, there wasn't anyone behind the car at the time, but the woman who had just walked in back of my car to enter the ... Read more
Incident date: Sep 30, 2025
When the cruise control is activated and the set(+) button to accelerate the car continues to accelerate after the button is released. The vehicle will accelerate to 100mph or higher. I have to deactivate the cruise control to get it to stop accelerating. The vehicle is available for inspection. +Unsafe to use cruise control for fear of excessive speed. I have taken to dealer, they say it is not c... Read more
Incident date: Sep 20, 2025
I was steering my car into my own garage as I do daily. Suddenly, as the car was making the turn, the car accelerated abruptly on its own. I was somehow able to steer into the garage, but the rapid acceleration continued. I braked and stopped the car just before it went into the wall that adjoins the interior of my home. There was an inch to spare. There were no warnings or messages or sympoms ... Read more
Incident date: Sep 30, 2025
I want to add an update to my previous report # 11690629. I think it would be helpful to provide what the Max Speed should be based on my input. So, I will just resubmit the previous report with some additional information. On December 31, 2024, I purchased a new Tesla Model 3 Long Range with Full Self-Driving (FSD). The problem is the car goes faster than it should when Full Self-Driving is a... Read more
Incident date: Sep 13, 2025
On December 31, 2024, I purchased a new Tesla Model 3 Long Range with Full Self-Driving (FSD). The problem is the car goes faster than it should when Full Self-Driving is activated. I have attached an example photo of the Tesla screen taken while the car is being controlled by FSD. It shows that the speed limit of the road is 35 MPH, and the car is traveling at a steady speed of 51 MPH. It al... Read more
ALFA ROMEO
GIULIA
(2018) - VEHICLE SPEED CONTROL
Sep 30, 2025
Incident date: Sep 27, 2025
Prior to midnight on 9/25/2025 I stopped at a Sheetz in Stephen"s City , Va to charge my 2022 Kia EV6. Upon pulling into the charging area I discovered construction fencing around the area with the chargers removed. I then drove to the other side of the store and parked next to the building to take advantage of the lighting as I scanned my phone app for alternative chargers in the area. SUDDENLY,... Read more
Crash
Incident date: Aug 1, 2022
In the past 2 months my car starting having rough idle issues. As recommended by the dealership, I replaced the head gasket as they said it was leaking coolant into the cylinder causing the rough idle. Almost immediately after paying for this, the dashboard lit up like a Christmas tree with multiple warnings and the car went into limp mode, lost acceleration and would have been extremely dangerous... Read more
Incident date: Sep 30, 2025
The contact owns a 2025 Lexus RX 350. The contact stated that while driving into a parking space, the vehicle suddenly experienced unintended acceleration and drove forward at a high rate of speed before crashing into the brick wall of an office building. During the crash, no air bags deployed, and the brake pedal was hard when pressed and did not stop the vehicle. Also, the manufacturer's APP in... Read more
Crash
1 injured
Incident date: Apr 1, 2022
We purchased our 2018 Honda Odyssey in January of 2024. Since we purchased the car, it regularly hesitates from the stopped position. This regularly yet intermittently causes a safety hazard when turning right into traffic or making a left turn because the acceleration does not work and feels as if it is failing for 2-4 seconds. There is a recall with other models that are the same year and close... Read more
Incident date: Sep 29, 2025
Engine or transmission The vehicle has stalled randomly multiple times on the freeway, business roads and intersections, not accelerating and burning through oil Dealership says they cannot figure out or replicate the issue No check engine light or warning of any kind given
CHEVROLET
SILVERADO 1500
(2022) - VEHICLE SPEED CONTROL
Sep 29, 2025
Incident date: Jul 16, 2025
Entering the highway the car suddenly learched and stopped excelerating, creating an unsafe situation, and went into a slow mode. It limped along. Caused cars issue around having to slow merge and driving only 10-15 miles per hour. The dealer could find no codes and said it could be an air bubble in fluid line??? No warning lights.
Incident date: Aug 1, 2025
This truck is locking up momentarily, sometimes at high rates of speed on the interstate. It is very violent and jars the neck of my and my passengers. It leaves tire skid marks on the highway at high rates of speeds. It happens when i slow down or when the truck tries to shift gears. Turns out, GM HAS A RECALL FOR THIS EXACT ISSUE, (N242454440) but my VIN is not included for some reason. The... Read more
Incident date: Apr 9, 2024
First incident on I5 around exit 186 9 car was cruise control was on. Speed was set at 65. Car was accelerating from 60 to 65 but all of a sudden it slams on the brakes when no car was in front from 60ish to 45. Almost caused the car in the back to hit us. Multiple incident of cruise control on and while automatic lane change it would hit the breaks mid lane change when no other car is present ( ... Read more
Incident date: May 15, 2025
Van Hyundai Dealership in Carrollton, TX has confirmed excessive oil consumption causing catalytic converter failure that results in the engine stalling and unable to accelerate. We’ve already replaced the catalytic converter once in 2024 because it was full of oil and causing engine failure. Less than a year later (less than 10,500 miles) the same problem was reproduced. The dealership refuses ... Read more
NISSAN
ROGUE SPORT
(2019) - VEHICLE SPEED CONTROL
Sep 29, 2025
Incident date: Sep 27, 2025
I was driving on the highway going the speed limit and the car suddenly slowed to 35 and all sorts of lights (check engine light and others) came on and messages went across the screen about the throttle control and stability control. This is the 4th time this has happened to me. Each time I bring it to the dealer and am told "its a known computer glitch" or that there is a fix but it continues to... Read more
Incident date: Sep 27, 2025
Component/System: Collision Mitigation Braking System (CMBS) or related software. Vehicle available for inspection. Safety Risk: Vehicle brakes or decelerates unexpectedly during normal driving, risking rear-end collisions. Most recent incident on August 23, 2025, required override by pressing accelerator and shifting to neutral in traffic. Reproduction: Dealer could not replicate issue during... Read more
Incident date: Aug 2, 2025
The contact owns a 2020 Toyota Prius Prime. The contact stated that while pulling into a parking lot, traveling down the aisle, and driving around the end cap to the second aisle, pulling into the parking spot at 5 MPH, the vehicle suddenly accelerated. The wheels squealed. The vehicle traveled through the spot and sideswiped another vehicle, and stopped. There were no reported injuries or fire. A... Read more
Crash
Incident date: Sep 2, 2025
My car accelerated very fast as I was attempting to pull into a parking spot. At first attempt brake did not work. Was able to avoid an accident. No sensors went off. Best described as an out of control amusement ride.
HONDA
ACCORD HYBRID
(2024) - VEHICLE SPEED CONTROL
Sep 28, 2025
Incident date: Sep 17, 2025
While driving in the rain, after an hour long drive home from Philadelphia back to Reading, taking [XXX] and [XXX], I accelerated my vehicle while going around 50 mph and immediately was faced with a blinking check engine light and lost the ability to accelerate. My Acura essentially went into, what others call, limp mode while in sport mode. I filled my car with 93 gas around 20 minutes before th... Read more
MERCEDES-BENZ
C240
(2005) - VEHICLE SPEED CONTROL
Sep 27, 2025
Incident date: Jul 12, 2025
There is an issue with Cruise Control while moving out of a parking space. I am concerned for my wife who knows nothing about technology. If she were to MISTAKENLY press the Cruise Control button while parked and a car is in front of her, the car's Cruise Control will ACTIVATE AND LUNG FORWARD at a speed of 15MPH. This can be frightening and in a panic a person can crash. This has happened to me ... Read more
SUBARU
XV CROSSTREK
(2014) - VEHICLE SPEED CONTROL
Sep 27, 2025
Incident date: Jan 11, 2017
On star Telematics is not working the issue is effecting GPS and most importantly the adaptive driving system including cruise control system. I have stopped using these services to due an intermittent failure while driving. The adaptive cruise will disengage itself. Also the collision avoidance system will initiate braking randomly. I was told that the replacement parts are not available and... Read more
Incident date: Aug 28, 2025
Engine Overheated lights on dash HECU ABS ADAS CRUISE CONTROL TIRE SENSOR WINDOW DID NOT WORK CORRECTLY AUTO DIMMER RADIO BLANKS OUT WATER PUMP WENT OUT TOW TRUCK DAMAGED MY CAR. I WAS NOT AWARE OF ANY DAMAGES UNTIL I WAS ACCUSED BY DEALERSHIP I HIT SOMETHING AS I DID NOT. I HAVE WITNESSES N PICTURES.
Incident date: Feb 10, 2023
My Service AWD light came on. I had the system checked in February of 2025. I was informed it was a bad PTU system. My car makes a clunking then whining noise when driving. It cannot go over 55 mph before losing power. My VIN doesn’t come up in the recall list but it has the same diagnostic issues The issue was diagnosed at Heritage Jeep in Harrisburg on 2/15/2025 Receipt order # 218197. Custo... Read more
Incident date: Dec 19, 2024
I was driving and my car stopped then I started it back up then hesitated to go. I parked the car then tried to reverse an it kept jumping and won’t accelerate. I could have got into a major accident on the freeway. The code is giving a Transmission Control Module
Incident date: Sep 25, 2025
First incident. 9/20/2025: car went forward when gear shift was in reverse. I had pulled my car into space on a slight incline in a parking garage. The space inclined downward toward a wall. I needed to back my car back a few inches away from the wall. I put my car into Reverse and applied light pressure on the accelerator. The car moved forward. I applied the brake, visually inspected the shift l... Read more
Incident date: Jul 1, 2025
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed and attempting to activate the cruise control, the system initially failed to engage. After several attempts, the contact was able to activate the cruise control; however, while attempting to deactivate cruise control, the system failed to disengage. After several attempts the cruise control disengaged.... Read more
Incident date: Oct 26, 2023
The contact owns a 2021 Subaru Outback. The contact stated that while idling at a red traffic light, the vehicle lurched forward twice and struck the rear end of another vehicle twice. Several unknown warning lights were illuminated upon impact. The air bags did not deploy. There was no injury sustained. A Police report was not filed. Both the contact and her husband were able to drive away from t... Read more
Crash
Incident date: Sep 26, 2025
While driving slowly in B mode, I began pulling into a parking space in Home Depot parking lot next to a planter, keeping my foot on the brake pedal. Suddenly, the vehicle unexpectedly accelerated, surged over the tire stop, crossed a raised concrete center walkway, and continued over the planter on the opposite side. The vehicle finally came to a stop after traveling approximately 50 feet, despit... Read more
Incident date: Sep 19, 2025
Issue: Sudden, unexpected acceleration when in reverse. Details At about 10:15 am PDT on Saturday September 20th, 2025. My 2025 Volvo XC 60 car was in Pure mode with Creep mode toggled off. I put the car into reverse with the intent to back up 6-8ft. I lightly depressed the accelerator and the car lurched/accelerated backwards at a high rate of speed. I stopped the car by braking, and it is p... Read more
Incident date: Sep 26, 2025
FORWARD ATTENTION WARNING When driving, the vehicle randomly and repeatedly warns the driver to pay attention to the road even when the driver is facing forward and paying attention to the road. The system will also randomly and repeatedly alarm, disable cruise control and apply the brakes even when the driver has both hands on the wheel and is facing forward. This has nearly caused crashes. Hy... Read more
Incident date: Sep 12, 2025
Transmission dropped into first gear at 45mph. Rear end locked up while taking my kids to school. Output speed sensor in transmission. Lead frame issue.
Incident date: Sep 26, 2025
A malfunction warning light appeared on the dashboard, indicating the cruise control was no longer working and front crash indicator lights showed sensors were not working and/or turned off due to the malfunction. I believe my emergency breaking Blindspot warning, adaptive cruise control are not working at this time. The malfunction light is inconsistent and may go off and on. Town Center Nissan ... Read more
JEEP
GRAND CHEROKEE
(2012) - VEHICLE SPEED CONTROL
Sep 25, 2025
Incident date: Sep 10, 2025
Unintended acceleration. On August 8, 2025, Honda C-RV Hybrid 2025 (sport touring) accelerated into a wall without the driver touching the gas pedal. The vehicle is deemed a constructive total loss by the insurance carrier. Since it can’t be driven, we are unable to reproduce the problem. A case is open with Honda since the date of the accident; however, there is no urgency to move the case forw... Read more
Crash
1 injured
PIRELLI
SCORPION AS PLUS 3
(9999) - VEHICLE SPEED CONTROL
Sep 25, 2025
Incident date: Sep 24, 2025
When in cruise control, any speed, car suddenly accelerates This happens while driving, or sometimes after stopping and then resuming previous set speed. For example I was driving in cruise control at 38 mph, when the car suddenly sped to 50mph. Or when on a highway, driving at 55mph, the car suddenly accelerated to 70mph. Started about 3 weeks ago.
Incident date: Sep 23, 2025
On a two way lane highway, vehicle detects on coming traffic and causes sudden deceleration of vehicle and braking which can cause being rear ended by another vehicle. This also occurs on multi lane freeways when going in the same direction the vehicle will detect a vehicle in the lane next to me braking and again cause the vehicle to decelerate and brake which could cause an accident. Occurs at l... Read more