Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Feb 7, 2025
In early October 2025 (specifically around October 10), Jeep/Stellantis pushed an over-the-air (OTA) software update via Uconnect to 2024 Jeep Wrangler 4xe models. This update, intended for system improvements or recalls (e.g., related to hybrid battery management or telematics), instead caused widespread failures in the vehicle's computer systems, particularly the telematics control module (TCM) ... Read more
Incident date: Oct 11, 2025
After an update on 10/10/2025 when arriving home, the next morning 10/11/2025 while driving the check engine light came on and I lost all power less than a mile from home. I turned off the jeep, turned it back on and proceeded to try and drive to the next drive way to turn around and go home. In under a half mile, I lost power again (at 55mph). Got it restarted and turned into the drive way ... Read more
Incident date: Oct 12, 2025
When slowly finishing my entry into a parking spot and braking the car suddenly accelerated to a high speed and bolted over the curb with a planter zone into another parked car directly facing my parking lane hitting the front passenger side. My car was still accelerating and hit another car to the left of the first parked car, hitting it in the rear driver side door. My car kept going until I was... Read more
Crash
Incident date: Sep 3, 2025
While attempting to park and depressing the brake the car made a sudden acceleration without input and hard braking did not slow the car. The car then impacted the curb. On another occasion while stopped at a red light the car began to move forward while the break was depressed. Pressing the break with additional force did not stop the vehicle and it continued to roll forward.
Crash
Incident date: Oct 12, 2025
Car keeps shutting off and the acceleration is bad and transmission doesn’t work as well when i shift gears
Incident date: Oct 11, 2025
I performed an Over-the-Air update on the car. When we got in to drive it about 10 minutes later, after driving for about 30 seconds, the car completely died. All the gages went haywire, it said traction control system needed service, the check engine light came on, and to shift to Park to continue. Once shifted into Park, the gear selected would lock. This happened while in the middle of the ... Read more
CHEVROLET
SILVERADO 1500
(2014) - VEHICLE SPEED CONTROL
Oct 12, 2025
Incident date: Aug 1, 2025
Jeep pushed out an over-the-air update to UConnect on 10/10/25, which I installed. After installing the update, my car completely shut off in the middle of an intersection. I could have been killed. I restarted the cr, and it continued to do this every few minutes all the way home. I tried to call Jeep and they said they could not help me because the update came from Stellantis. It was well d... Read more
Incident date: Oct 10, 2025
There was an over the air updated to something in the vehicle and now hybrid battery range is much lower. Also, have seen multiple complaints that the vehicle will not turn on or stalls while driving creating dangerous conditions on the road while driving. I have not attempted to drive on the road after seeing other complaints concerning this update. Vehicle was perfectly fine before update. T... Read more
Incident date: Oct 10, 2025
Following a software update on 10/10/25, our vehicle can no longer be driven safely. Repeatedly loses power, power steering, etc. This issue is impacting thousands of Jeep owners nationwide. Please investigate and help resolve before people lose lives.
Incident date: Oct 10, 2025
While driving the vehicle “shuts down “ and you can only coast and try to find somewhere to pull over. I had to avoid highways so that I had a place to pull over. Extremely dangerous
Incident date: Oct 11, 2025
I drove to Regal Cinema Hacienda Crossing for a 3:20 PM movie. Upon returning to the car, I noticed extremely slow and inconsistent responses from both the accelerator and the brake, making the vehicle nearly uncontrollable. I decided to drive cautiously toward the Stoneridge Dodge Service Center via [XXX] and exited at [XXX] . At the intersection of [XXX] and [XXX] , I stopped at a red light. W... Read more
Incident date: Oct 10, 2025
The vehicle lost significant power while driving. I was only able to go 30mph, then a message told me to restart the vehicle with the brake pressed and start button. Then after it restarted I drove and it would only go 11 mph. Research online has indicated numerous jeep wrangler owners having this issue after applying an over the air update. The vehicle slowed down rapidly, this was very dangero... Read more
Incident date: Oct 10, 2025
Vehicle suddenly shuts off while driving. Many other Wrangler owners (especially of 2024 models) are reporting same issue and saying it is due to recent Uconnect update. My issue also started after this update this past week. Has happened twice since the update on 10/10/2025. Very serious safety issue that can cause crashes from behind.
Incident date: Oct 11, 2025
I experienced a serious safety issue with my 2025 Volvo EX90 around 1:15 PM on October 7, 2025. It was drizzling at the time. I had stopped in front of an ATM to deposit and withdraw money. After finishing, when I released the brake pedal to leave, the vehicle suddenly accelerated forward on its own, much faster than normal creeping speed. I had to keep pressing the brake pedal to control the car... Read more
Incident date: Oct 11, 2025
On 10/10/25, an Uconnect update appeared on info center console. I pressed the update now button and went into a store. After re-entering my vehicle, I drove one block and a message appeared on the dash that stated ‘Service Charging System’. At the same time as this message appeared while driving, the car abruptly shut down in traffic, nearly causing a collision with a vehicle behind me. After... Read more
Incident date: Oct 9, 2025
Vehicle suddenly dropped in speed. Only able to go about 10 mph. CEL and received Electronic Stability Control error. Was able to get car home and CEL message eventually off. Drove it again but found that it would shut down about every 10 miles. Would have to stop the car, shut it off, then could drive it another 10 miles. And the CEL did come back on.
Incident date: Sep 20, 2025
Performed uconnext update last night and this morning car completely lost power on the highway. Power steering also did not work and unable to provide gas to car to accelerate. Dead stopped on highway. Dealership then tells me it is “safe to drive but will continue stalling out”
Incident date: Oct 10, 2025
After completing an update on the vehicle, I tried driving home and the vehicle started jerking and stopped accelerating in the middle of the road, luckily no cars close behind me but it could have ended badly.
HARLEY-DAVIDSON
FXLRST
(2024) - VEHICLE SPEED CONTROL
Oct 11, 2025
Incident date: Sep 19, 2025
Driving on highway at 70 mph and I lose all power. Message says to shift to park. Jeep will not accelerate when gas pedal is pressed. Had to come to a complete stop, shift to park and luckily it drove for a few more miles to get me off the highway before getting killed. Multiple dash lights came on including check engine.
Incident date: Oct 10, 2025
While driving at any rate of speed the vehicle would take over, shutting down driver control with a message on the dashboard saying to put vehicle in park. After pulling over to shut vehicle off, I would turn it back on, and was allowed to drive until this occurred again. A message would come up to service hybrid system.
Incident date: Oct 10, 2025
On Friday [XXX] at approximately [XXX]. My wife and I were driving our 2024 C-Class 300 (~8,000 miles on this vehicle) on [XXX] and entering the intersection of [XXX]. Riverside, CA 92506 when all of sudden the car just died (the engine stopped running, pushing the gas pedal with no power) and all the dashboard lights came on flashing like crazy. This incident paced my wife and I in a very venera... Read more
Incident date: Oct 11, 2025
The display panel for the speedometer and gas would not work or display anything.
Incident date: Oct 11, 2025
As I was driving the car on the highway, the engine light came on, then the "D" for drive gear started flashing and I could no longer accelerate or give the car gas. The only option was to "coast" across several lanes to the break down lane, put the car completely in park, shut off the ignition, and then restart the vehicle to drive again. This happened to me at least 7-8 times today (5 times wh... Read more
Incident date: Oct 6, 2025
While driving, a warning suddenly appeared stating “Electronic Stability Control Failure.” Immediately afterward, the vehicle stopped accelerating and automatically shifted from RUN to ACC mode with no throttle response or acceleration control. Traffic was moderate, and when the vehicle abruptly lost propulsion, several cars behind me had to brake hard and nearly collided with my vehicle. I w... Read more
Incident date: Oct 11, 2025
Updated vehicle last night via u-connect, vehicle died today while driving, lost all power. Check engine light on, hundreds of posts via social media with the same problem
Incident date: Aug 14, 2025
The Jeep stop while driving reduced speed, the dashboard said shift to P AND that it was not safe to drive due to performance. The check engine light is on and will not turn off, the jeep will not drive in electric mode. Also there was an update with Uconnect.
Incident date: Oct 11, 2025
Immediately after updating the UConnect software in my parking lot, I drove away and my Jeep lost power while driving. Engine shut off and said "Shift to P to Start." Had to shift to park and restart just to get moving again. Was barely able to get it to the dealership right afterwards and then it happened again while in motion. Happened again and again in the dealership parking lot.
Incident date: Oct 6, 2025
Jeep pushed a Uconnect update on 10/10/2025 which I installed, caused my vehicle to shut off completely during driving on a main road shortly after leaving my home. All engine and dash lights came on, coult not take the vehicle out of drive. The shifter was stuck. I turned the vehicle off then moved shifter back to park and started it again. It continued to do this every few feet. This is extremel... Read more
Incident date: Oct 11, 2025
Jeep pushed out an OTA update for their Uconnect system. Upon completion of this update, that occurred while I was driving, I lost control of my vehicle. My steering wheel locked up, all of the lights on my dashboard started flashing, and I was instructed to pull the jeep over. I was unable to operate the vehicle and had to be towed.
Incident date: Oct 10, 2025
I am writing to bring attention to what I believe is a serious and ongoing issue related to the design of my vehicle’s transmission system. I recently contacted Ford Motor Corp. regarding this matter and was assigned a case number; however, the case was open and closed within a 5-minute conversation. I was informed that there are currently no known issues or recalls related to the transmission i... Read more
Incident date: Oct 10, 2025
We’ve experienced multiple ongoing issues with this vehicle, and the dealership’s only suggestion so far has been to file a lemon law claim. Last month, the car began jerking excessively while driving typically at speeds between 35–45 mph. The best way to describe it is that it feels as though all the wheels lock up at once, causing a loud tire-screeching noise. It was a frightening experie... Read more
Incident date: Oct 1, 2023
Update happened to Uconnect on October 10th. The vehicle now shuts off every 1/2 mile. When this happens all power is lost and vehicle states to put bricked in park.
Incident date: Oct 1, 2023
My vehicle prompted me to update my UCONNECT software around 540pm last night as I went tminto class. Upon leaving class around 845pm, I expierenced a complete loss of power, many dash indicator lights came on, and the vehicle message appeared indicating the vehicle needed to be put into Park. This all occurred while driving at about 40mph. I have never had any issues with the vehicle before th... Read more
TOYOTA
SIENNA HYBRID
(2024) - VEHICLE SPEED CONTROL
Oct 11, 2025
Incident date: Oct 10, 2025
2 separate dealerships made me pay to replace faulty tires when the new ones blew out within less than a month of purchase. They also pocketed the mail in rebates I was promised for buying new sets of tires from their locations. I started taking my car to an independent garage for regular maintenance. My traction control light has been on since shortly after I bought the car in 2018 but I never im... Read more
Incident date: Oct 10, 2025
Car lit up while driving with multiple warnings, check traction control, check charging system, etc. wouldn’t power off or drive or go into neutral. Had to tow. Stranded in dangerous area with no warning.
Incident date: Aug 15, 2025
On September 9, 2025, while slowly turning into a parking space at approximately 7 mph, the vehicle suddenly experienced unintended acceleration. There were no warnings, alerts, or Safety Alert Seat vibrations prior to the surge. The vehicle rapidly accelerated forward, struck a parked car, went over a curb, hit a tree, and finally came to rest after colliding with the side of a building. GM has s... Read more
Crash
1 injured
Incident date: Oct 14, 2024
The contact owns a 2020 Chevrolet Camaro. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, prompting the contact to pull over to the shoulder of the roadway and shift into park. Upon shifting back into drive, the vehicle suddenly accelerated independently. The contact was able to regain control of the vehicle before a crash could occur. The... Read more
Incident date: Oct 4, 2025
The contact owned a 2026 Tesla Model Y. The contact stated that while depressing the brake pedal to attempt to stop at a stop sign, the vehicle failed to respond as intended. The contact mentioned that when attempting to make a left turn, the steering wheel seized and became difficult to maneuver, and the vehicle crashed into a curb and merged into a landscaping facility. The contact was able to s... Read more
Crash
Incident date: Oct 2, 2025
I have a Honda Odyssey 2016 with low mileage, which I purchased almost 2 years ago.This has happened twice. While driving in traffic, I approached a stop light and applied my brakes. When I applied the brakes, the engine accelerated at the same time propelling the car forward. I pressed on the brakes as hard as I could to keep the car from hitting the car in front of me. The second time this happe... Read more
Incident date: Oct 6, 2025
My 2019 Nissan Rogue Sport is affected by recall 23V-093, related to the jackknife key potentially collapsing while driving and shutting off the vehicle. The only remedy currently offered is a spacer inserted into the key fob to permanently prevent the blade from folding. This disables the folding feature — a core function of the product — and turns a jackknife key into a permanently extended ... Read more
MERCEDES-BENZ
GLC 300
(2020) - VEHICLE SPEED CONTROL
Oct 10, 2025
Incident date: Oct 6, 2025
Observation: "While operating the vehicle in Reverse (R) with the One-Pedal Driving (OPD) mode enabled, the expected aggressive regenerative braking deceleration is disabled or significantly reduced compared to when driving forward in Drive (D). Safety Concern: "This creates an unexpected driving experience where the car continues to coast/accelerate without input when the accelerator is releas... Read more
LAND ROVER
RANGE ROVER SPORT
(2020) - VEHICLE SPEED CONTROL
Oct 10, 2025
Incident date: Oct 1, 2025
The engine is failing, I was on my way to drop my [XXX] off at daycare when suddenly my car went above and stayed above 5rpms meanwhile I was only able to drive 8mph. This caused a tractor trailer swerving into on coming traffic, if he didn’t my toddler and I would have been killed. As I managed to pull off and call my husband to get the baby the engine started making a strange clicking noise. T... Read more
Incident date: Oct 6, 2025
The blinkers ...window wipers ...brights. horn.. battery draining. Horn. Staling. Someone said it's the TIPM.WHICH WAS RECALLED yeARS BACK. I JUST GOT THIS CAR NOT EVEN 2 YEARS AGO.and it's unsafe . I can't see and scared the airbags are gonna diploy
Incident date: Oct 9, 2025
Incident #1 Vehicle sitting at a red light. After several seconds the vehicle operating under Tesla FSD suddenly started to drive as if the light had turned green, which it had not. I stopped it immediately. Incident #2 Vehicle was stopped a t a red light and started forward again as it the light had changed but had not. I noticed a flashing red light at the next intersection a few hundred feet a... Read more
Incident date: Oct 9, 2025
When driving all gauges go to zero, truck doesn’t illuminate which gear it’s in, warning lights come on (service 4WD, service stabilitrak, service traction control, reduced power steering, service traction control, service trailer brake system ). When NOT driving if these issues show on the dash when parked and the car doesn’t illuminate which gear it’s in, it does not crank over, does ... Read more
Incident date: Oct 8, 2025
In my 2024 Tuscon, Hyundai has connected their cruise control to their driver assistance function. This system includes a camera on the steering column that watches the drivers eyes. If for any reason, they cannot see your eyes they will shutdown cruise control without warning. This can be caused by simply wearing sun glasses. So this forces the customer to choose between two safety features. ... Read more
Incident date: Sep 1, 2023
The contact owned a 2023 Tesla Model 3. The contact stated that while driving at an undisclosed speed on the third floor of a parking garage, the vehicle suddenly accelerated to full speed unintendedly, and the steering wheel and the brake pedal were inoperable, causing the contact to lose control of the vehicle. The vehicle crashed into a wall and crashed into the vehicle in front, and the vehicl... Read more
Crash
COOPER
CS5 GRAND TOURING
(9999) - VEHICLE SPEED CONTROL
Oct 9, 2025
Incident date: Sep 15, 2025
The contact leased a 2024 VINFAST VF 8. The contact stated that upon pulling into the driveway with the rear wheels of the vehicle on the side of the roadway, the brake pedal was depressed, but the vehicle unintendedly accelerated. The driver swerved and avoided the residence, and the vehicle crashed into a flowerpot. The vehicle then accelerated 70-80 ft. on the sidewalk, passed several residenc... Read more
Crash
TOYOTA
SIENNA HYBRID
(2025) - VEHICLE SPEED CONTROL
Oct 9, 2025
Incident date: Oct 9, 2025
After less than 2000 miles, the OnStar module failed, which removed the capability for emergency assistance, GPS, advanced cruise control, etc. The part is on back order with no ETA, and it appears, based on my research, that this is a common problem with GM vehicles for the past several years. Not having the emergency assistance phone system available is an extreme safety issue, as there are man... Read more
Incident date: Aug 1, 2025
The dealership replaced my engine and spark plugs when the pistons were grinding metal causing a catastrophic failure in November of 2024. In July of 2025 I started experiencing the same issues and the dealership stated that Hyundais ignition coils have a high rate of failure because they changed the design and used my old ones from my engine replacement. It is now I brought my car into the dealer... Read more