Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Mar 14, 2026
while traveling the car begins lurching and jerking until it reaches 40 MPH, At that seed it resumes traveling smoothly. As soon as it slows down the lurching and jerking resume. We have taken it to a dealership, and they claim it is the transmission. The problem started approximately 2 months ago at 74,000 miles.
Incident date: May 9, 2026
Our 2012 Ford F-150 truck had no issues and no dashboard lights when it randomly downshifted while driving and almost caused an accident. On Sat, May 9, 2026, my husband pulled onto the road and got up to 40 mph when the speedometer stopped working and the truck randomly downshifted. The car behind us had to swerve to avoid a collision. On Mon, May 11, 2026 we called the Ford garage they told u... Read more
Incident date: Mar 5, 2026
My Cherokee started showing a light on the dash that said 4WD SYSTEM TEMPORARILY UNAVAILABLE....I took it to the jeep dealer they fixed other things and then after I paid it was still showing that same warning light. So I'm just wondering if it's covered in the recall?
Incident date: May 3, 2026
On at least 3 occasions in the past nine months, when the cruise control was ON, the adaptive cruise control feature suddenly applied the brakes on our 2025 Kia Telluride. The last incident happened in May when there was NO vehicle in front of or on either side of our vehicle. Another time the brakes were suddenly applied while attempting to pass a vehicle at about 70 mph. As soon as our vehicle e... Read more
Incident date: May 11, 2026
The contact is currently renting a 2025 Ford Escape . The contact stated while attempting to park the vehicle, he took his foot off the accelerator pedal and the vehicle unintendedly accelerated independently. No warnings light illuminated. An independent mechanic or dealer was not contacted. The vehicle was taken to the dealer or an independent mechanic for diagnoses. The vehicle was not repaire... Read more
Incident date: May 1, 2026
The contact owns a 2019 BMW 540i. The contact stated that while slowly driving into the driveway the vehicle erroneously accelerated forward at a high rate of speed and crashed into the garage door. The contact indicated that during the incident the brake pedal was being pressed but the vehicle did not immediately stop. During the incident the front end of the vehicle was damaged but no air bags d... Read more
Crash
Incident date: May 12, 2026
Hard downshift caused my truck to slow suddenly and became very hesitant where the vehicle behind me had to slam on their brakes. I then pulled over when it was safe, turned the truck off and then attempted to turn back on with no success due to the shift indicator no longer lighting up. This matches up with the current recall for this particular vehicle.
Incident date: Apr 1, 2026
Our truck has been experiencing downshift to a lower gear and the powertrain warning lamp wrench symbol in the instrument panel cluster comes on. This has been happening from about 4/1/2026 and ongoing.
Incident date: May 10, 2026
Oil drains very fast even with regular oil changes and maintenance. The vehicle began shaking and then completely stopped with very little warning. Check engine light flashed for under 60 seconds then vehicle would not move forward on the highway creating a major safety hazard. Engine smelled hot and like burning rubber.
CHEVROLET
SILVERADO 1500
(2019) — VEHICLE SPEED CONTROL
May 13, 2026
Incident date: Apr 12, 2026
On Sunday, April 12, 2026, at approximately 5:00 PM, I experienced a sudden and complete engine failure while driving my 2019 Chevy Silverado equipped with the 6.2L V8 engine. Without warning, the vehicle lost all ability to accelerate, creating an immediate and dangerous situation for myself, my family, and surrounding drivers. I was forced to rely on the vehicle’s remaining momentum to maneuve... Read more
Incident date: Mar 25, 2026
The first code it threw was for the master air flow sensor then it started bogging out not going over 1RPM -throwing the code "P17F0 CVT Judder" and has left me in some really,really bad situations in traffic, and when it boggs down like that (no matter how many times I turn it off and restart it, even if the battery drains all the way out and I have to get a jump) I have to wait two hours after ... Read more
Incident date: Aug 29, 2025
2022 Tesla Model S Plaid purchased CPO from Tesla Florida Inc. Jacksonville on 8/29/2025 for $75,533.19. Multiple unresolved safety defects. (1) Trunk closure obstacle-detection failure 10/15/2025: key fob fell in gap between liftgate and roof; powered liftgate continued upward opening cycle and compressed fob against fixed roof glass until rear glass shattered. $4,100 repair. Same cycle on a chil... Read more
Incident date: May 11, 2026
1.unexpected downshift into second gear while driving - like the engine is falling - causes severe jerk and sometimes truck revs/ goes into neutral - just revs. 2. frozen tailgate latches and door latch defects 3. additionally the transmission harsh shifting when cold (safety/drivability defect): When the vehicle is cold, the 10‑speed transmission shifts harshly, hesitates, clunks, and delay... Read more
1 injured
Incident date: Apr 22, 2026
I own a 2022 Kia Sorento that was manufactured on January 13, 2022. My vehicle experienced a failure involving the electronic oil pump within the transmission system. While driving, a transmission error message appeared prior to the failure. Shortly after, the vehicle unexpectedly entered a limited-mobility condition and significantly slowed down, operating only at a reduced speed. This created a ... Read more
Incident date: May 12, 2026
Situation: Slowing on exit lane from freeway while in I-Pedal mode. Anomaly: As i gradually lifted the accelerator pedal, at about 61 mph the car strongly accelerated. My response: I lifted my foot entirely off the accelerator pedal and scanned the dash to confirm that cruise control was not active. Acceleration continued. I tapped the accelerator pedal and the acceleration stopped. We were now ... Read more
Incident date: Apr 5, 2026
Shifter cable bushing failure - 1st recall in 2019, took to Dodge, was replaced in April of 2020. October 2025, safety recall replacement for the 1st recall fix as the shifter cable bushing failure, and as of May 12th 2026, there is NO remedy. My bushing broke April 2026 and I can't get it repaired. With no cable bushing, I cannot use my transmission gear shift in the car, every time I need to shi... Read more
Incident date: Feb 28, 2026
COMPONENT: Electronic Throttle Control System (ETCS) / accelerator pedal. Vehicle is available for inspection at Autocentro Toyota, San Juan, PR, where it has been retained since 2/28/2026. INCIDENT: On 2/28/2026 at 7:45 AM, while entering a private driveway at under 5 MPH to park, my 2025 Toyota RAV4 Hybrid SE (VIN [XXX] , 3,164 miles) suddenly and involuntarily accelerated without driver input.... Read more
Crash
Incident date: May 4, 2026
The vehicle has experienced life-threatening safety defects during operation; shaking, hesitation, and stalling in high-speed traffic. The vehicle unexpectedly stalled/lost power while driving, putting myself and others in direct risk of collision. The Hyundai dealership claimed it needed an Actuator Gasket replacement, Throttle Body replacement, and ECM/TCM update. The vehicle had NO warning lig... Read more
Incident date: Apr 4, 2026
Relay box underneath drivers side headlight prone to corrosion, causes jeeps from this era to stall and die randomly.
LAND ROVER
DISCOVERY
(2021) — VEHICLE SPEED CONTROL
May 12, 2026
Incident date: Apr 1, 2025
I am reporting a serious safety concern involving my 2026 Chevy Traverse that occurred on May 9, 2026 at 6:46pm. While driving at freeway speed in the carpool lane with adaptive cruise control and gap assist engaged, my vehicle suddenly applied the brakes unexpectedly even though there were no vehicles directly in front of me. The nearest visible vehicle was a significant distance ahead, and ther... Read more
Incident date: Mar 30, 2026
My 2025 Lincoln Nautilus forward collision avoidance system reduces cruise control speed unexpectedly and wanders between lane markers. The driver-facing camera is also overly sensitive — triggering “watch the road” warnings even when glancing over a shoulder to change lanes, while wearing sunglasses, and does not stop warning even when looking straight ahead out windshield. Then the system... Read more
Incident date: Mar 21, 2026
The vehicle all shut off as I slowed down for a stop sign. Put in Park turn the key off restarted it got to the next stop sign same thing. Also the red light same had to shut it off put it in put in Park shut off and then restart and step on the gas so I can get through before a car hit me. Happened several times till I finally got the car home done it started knocking loudly and shut off just as ... Read more
Incident date: May 10, 2026
OnStar module not working
Incident date: May 12, 2026
The complaint was filed on behalf of the contact's mother. The contact's mother owns a 2026 CR-V. The contact stated while the contact's mother was driving, the vehicle's speed independently accelerated. The brake pedal was depressed, however the vehicle failed to stop as intended. No warning lights were illuminated. The contact's mother's vehicle crashed into three parked vehicles. The contact st... Read more
Crash
Incident date: Apr 29, 2026
On the day of the incident, I was driving my vehicle at a very low speed while approaching a red traffic light. I applied the brakes normally behind another vehicle that was already stopped. It should be noted that it had rained earlier and the road surface was wet. After stopping, the vehicle’s “Auto Hold” or automatic brake hold system activated properly, as it normally does when the vehi... Read more
Crash
Incident date: Dec 1, 2025
I purchased the Full Self-Driving (FSD) package for approximately $10,000 on my 2022 Tesla Model 3 Long Range AWD. Tesla marketed FSD as a feature that would enable autonomous driving capabilities including Navigate on Autopilot, Auto Lane Change, Autopark, Summon, and city street driving - all to be delivered via software updates. Tesla has since confirmed my vehicle's HW3 (Hardware 3.0) compute... Read more
TESLA
CYBERTRUCK
(2025) — VEHICLE SPEED CONTROL
May 12, 2026
Incident date: Apr 21, 2026
Sudden unintended deceleration on highway Complete loss of propulsion Thermal warning / overheating Date: May 11, 2026 Mileage: approximately 18,966+ Vehicle: 2014 BMW i3 REx, VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 28, 2026
My vehicle has abrupt unintended downshifts straight down to first gear at fast speeds, which is causing rear-wheel lockage near heart attack and near-loss of control spinout. The sudden downshifting causes a loud violent high extreme RPM engine over rev. sounding as if it is about to blow up or an internal explosion. This is occurring at highway speeds up to 70 mph. At these speeds, is an immedia... Read more
Incident date: May 11, 2026
I recently discovered that the brake light does not activate when applying the front brake lever. I became aware of the issue only after noticing that the motorcycle’s cruise control system would no longer engage. Upon researching the cruise control malfunction, I found numerous reports from owners indicating that failed front or rear brake pressure switches were the root cause. In almost all c... Read more
Incident date: Mar 26, 2026
My cars check engine light keeps coming on and the first time it came on with an engine under boost failure and I took it to a 3rd party shop to get fixed and they had to replace the turbo charger. I paid $2500.00 for that. 2 weeks later the same light came on and they had to replace it again. Well now the light came on again after a month for the same thing and I am taking it back into the shop ... Read more
Incident date: May 10, 2026
The contact owns a 2021 Volkswagen ID4. The contact stated that while the wife was parking and into a parking space, the brake pedal was released and the vehicle suddenly accelerated forward and crashed into a concrete barrier. During the incident front and side curtain air bags did deployed. Driver sustained an injured sternum and bruses and lacerations to both hands. The front passenger suffered... Read more
Crash
4 injured
Incident date: May 8, 2026
The control unit in my 2024 Mercedes 2580e triggers an increased number of system resets as part of fallback behavior. The increased number of resets resulted in the digital instrument cluster's display temporarily cutting out, and I had an entirely blank cluster. It came back on only after I stopped the vehicle, locked it, and waited approximately one hour to restart the car. A recall was just i... Read more
MERCEDES-BENZ
S 580 E
(2024) — VEHICLE SPEED CONTROL
May 11, 2026
Incident date: May 1, 2026
My transmission shift cable disconnected and prevented me from shifting my vehicle into park which is preventing my vehicle from shifting or my vehicle even being able to start. When calling the recall hotline for Dodge they said that a remedy is not available and there is nothing that they can do to repair it temporarily until a permanent fix is available. This recall has been acti6since October ... Read more
Incident date: Apr 6, 2026
When using cruise control, there has been 4 times that the car has engaged in “phantom braking”. We were driving on highways going the posted speed limit of 70 mph, when the car suddenly slammed on the brakes and decelerated to less than 30 mph – all four times we were thankfully not being closely followed by another vehicle or we would’ve had a devastating crash. One time when we looked ... Read more
TOYOTA
SIENNA HYBRID
(2022) — VEHICLE SPEED CONTROL
May 11, 2026
Incident date: Jan 15, 2024
Charging System Fault. Caused multiple error messages like Forward camera not available, collision avoidance not available. Then Radio goes black and reboots. Several cycles later the dash board goes DARK. No speed or RPM anything visible for 5-10 secs, and on some reboots this Dark dash lasted 30 seconds. Thankfully while traveling at midnight the head lights and tail lights remain on, jus... Read more
MERCEDES-BENZ
EQB 300 4MATIC
(2023) — VEHICLE SPEED CONTROL
May 11, 2026
Incident date: Feb 11, 2026
I am getting an error concerning the antilock brakes on my truck. This error is random shows up every few days. When it does show up it dings every thirty seconds and does not stop, which is very distracting. Also shuts off the cruise control. It took a copy of the recall to my local dodge dealer and they will not fix it.
Incident date: Dec 1, 2025
While driving on the interstate over 2 hours from home the car put itself into neutral and almost caused us to get into a collision. While accelerating after a construction zone, the lights on the dash of the vehicle lit up with transmission, emissions, electronic parking brake, and more codes. The car shifted itself into neutral while running between 65-70 mph on the interstate. Multiple vehicles... Read more
Incident date: May 9, 2026
The contact owns a 2023 Hyundai Elantra. The contact stated that while slowly pulling into the parking space the contact lifted off the brake pedal and while costing into the parking space the vehicle experienced unintended acceleration and drove over a curb. During the incident the vehicle sustained damage to the undercarriage. No injuries were reported. The vehicle was later towed to the local d... Read more
Incident date: May 11, 2026
I contacted ford about my molded lead frame because my truck has a issue with the transmission and they denied my coverage to repair the problem and it’s is expired so the won’t fix the issue.
Incident date: Apr 27, 2026
Was driving down the highway when Check: electric vehicle system warning came on and car slowed suddenly and wouldnt go past 41MPH. Within a min, the car slowed down further and just as I was pulling on the shoulder. Car didnt have power to move after.
Incident date: May 1, 2026
The Manual Speed Limit Assist, or MSLA, feature unintendedly activated while I was driving, nearly causing a collision. I was initially unable to deactivate this steering-wheel based feature, as: (1) I did not intentionally press any buttons to activate it, and: (2) I had to balance the need to visually monitor other vehicles on the highway to avoid a collision and simultaneously figure out how to... Read more
Incident date: May 6, 2026
2 times now my truck went from 75mph in 10 th gear to 1 st gear on the highway. I then loose all throttle input. This is my day driver and some how avoided a fatal crash 2 times. I do not have a ford dealer in my town I usually fix everything on my own. I know they have a recall and it's just a software patch. If so can you push it over the air to fix? Or have a dealer swap out trucks and get it f... Read more
GMC
SIERRA 2500
(2018) — VEHICLE SPEED CONTROL
May 9, 2026
Incident date: May 2, 2026
I own a 2025 Toyota Tundra TRD PRO. Bought in May of 2025. Has around 10,000 miles on odometer. Multiple times since I purchased this vehicle I have tried to accelerate into the flow of traffic from a stop and the truck would barely make it into the roadway and then suddenly lose acceleration leaving me without power when I needed it most. This caused panic and near collision with other vehicles c... Read more
Incident date: Oct 1, 2014
Took my 2017 Ford F-150 in for a diagnostic on May 8 2026 for wrench symbol check engine light and issues down shifting and sliding tires shop manager and technician claimed the vehicle is unsafe to drive and talked to the Service manager deemed the vehicle unsafe to drive wanted it grounded do to the safety concerns related to Recall 26S28 (PCM/TRS) stated the down shifting is cause catastrop... Read more
Incident date: May 9, 2026
The truck often shifts from 6th gear down to 1st or second gear, sometimes at highway speeds and all warning light come on. It sometimes resolved itself upon starting it again, but seems to affect the throttle body. When the electrical system resets, you can hear a click from the throttle body indicating that the valve reset when the computer reset. We also have been affected by intense suffering ... Read more
Incident date: May 1, 2026
I was pulling up to our house to park in the open garage as I typically do and was in the driveway with my foot lifted off the gas pedal to allow the car to coast forward slowly. The car hesitated for a moment before it lunged/accelerated on its own with such force I had to slam on my brakes to avoid the car hitting the wall of our house. I did not have cruise control on. Took the car to Acura d... Read more
Incident date: Mar 12, 2026
I passed the recall inspection on 12/17/2025 and the higher viscosity oil was put into my vehicle. On 12/25/2025 my vehicle's engine shut off while I was traveling on the highway (I-25). The vehicle went into to neutral and I had to pull over to the side of the highway without power. The vehicle started again and as I was merging onto the highway it shut down again. The truck started again and I w... Read more
Incident date: May 4, 2026
I PICKED UP BRAND NE TESLA 2026 MODEL Y AFTER TEST DRIVE I WAS TRYING TO PARK THE CAR IN THE GARAGE. THE CAR SUDDENLY ACCELERATED AND HIT CABINETS IN GARAGE, THE CABINETS CRASHED AND BROKE THE ENTRY DOOR AND THE DEBRIS THE THE HEATING AND AC BLOWER UNIT. EXTENSIVE FRONT DAMAGE TO THE CAR FRONT END. NO PERSONAL INJURY. I [XXX] WAS DRIVING MY WIFE WAS IN THE DRIVE WAY. NO PERSONAL INJURY INFORMATIO... Read more
Crash
TOYOTA
FJ CRUISER
(2013) — VEHICLE SPEED CONTROL
May 8, 2026
Incident date: May 8, 2026
The contact owns a 2010 Lexus IS. The contact stated while the vehicle was parked, the vehicle stalled, the vehicle independently accelerated while the accelerator pedal was not depressed, and all of the doors locked independently and were inoperative. No warning lights were illuminated. The failure occurred on several different occasions. The contact did research and was made aware of an unknown ... Read more
Incident date: May 8, 2026
The contact owns a 2025 BMW IX. The contact stated that while on several occasions when turning the steering wheel and depressing the brake was being held, she observed a noise emanating from the front wheels. The vehicle was taken to a dealer where the failure as not able to be replicated. The contact stated that while stopped in a parking lot, the vehicle inadvertently accelerated and struck an ... Read more
Crash