Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Oct 20, 2023
Knocking in engine, loss of power, rod bearings needs replacing
Incident date: Oct 24, 2025
1.Coolant control valve failure 3 times within 125,00 miles causing the engine to run hot without overheating indication, losing heater and defrosting capabilities unable to operate safely with windshield freezing, 2. in addition this also caused the engine to run hot enough to burn manifold gasket and cracking manifold creating carbon monoxide to enter through cab vents. $4500 repair cost-that in... Read more
Incident date: Sep 11, 2025
My engine has been misfiring since I purchased my vehicle from a Ford Dealership in Mooresville, NC. At least, I think it is misfiring. My vehicle did not pass an emissions test and I had it inspected at a Ford Dealership in Statesville, NC. They told me I have a transmission fluid leak. I went to a transmission specialist, and we stood under my car while he showed me that the transmission is not ... Read more
Incident date: Oct 8, 2024
The newest FSD update v14 as of 10/23/25 took away the ability to manually limit the speed limit. Full Self Driving profiles are fixed, and the limits are invisible to me as the driver. The all except the Sloth fixed profiles can cause the speed to go 15 miles an hour over the limit unexpectedly which can cause arrest. There is also some very concerning random breaking now in the middle of emp... Read more
Incident date: Oct 24, 2025
Repeatedly and randomly, with cruise control (not FSD) engaged, the car would brake, sometimes aggressively. The last time, it braked so hard the tires or brakes squealed and the car swerved slightly before I was able to regain control. This was on the freeway (in Colorado, if I remember correctly) while I was cruising at 70 or 75 MPH. I decided that that was the last time I would use cruise contr... Read more
Incident date: Oct 24, 2025
I previously owned a 2011 Buick Regal and now have a 2014 Chevy Impala. Both vehicles have had a Stabilitrack warning come up. Both vehicles experienced the same issue. The car seemed to jerk, lag in speed, cannot accelerate over 40mph. The Regal was diagnosed with an electrical/wiring issue. The Impala was diagnosed with a failed Transmission Control Module. We now have a 2016 Impala and the same... Read more
Incident date: Aug 21, 2025
Transmission shifted into 1st gear while doing 65 mph on the freeway. The rear tires locked up as a result and the truck spun out in front of on coming traffic putting myself and my 6 month old nephew in a life threatening situation. This is not okay. I was told the most recent recall done on this vehicle was done to not allow this to happen. This issue has been an on going problem with these ... Read more
Incident date: Oct 24, 2025
The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and occupied, the contact’s daughter attempted to turn off the vehicle, and the brake lights remained illuminated. Additionally, while depressing the accelerator pedal, the vehicle decelerated unintentionally while driving to the residence with smoke coming from the vehicle. The contact stated that an indep... Read more
Incident date: Oct 20, 2025
On October 17, 2025 at approximately 3:15 PM in the parking lot of a shopping mall at 2040 Lomita Blvd, Lomita, CA, our 2025 BMW iX M60 suddenly accelerated forward unintentionally while the driver was attempting to park. The vehicle made a loud “whirring” sound as if the motor engaged on its own, and it lurched forward rapidly without any acceleration input from the driver. The car traveled o... Read more
Crash
2 injured
GMC
SIERRA 1500
(2022) - VEHICLE SPEED CONTROL
Oct 24, 2025
Incident date: Sep 5, 2025
The contact owns a 2005 Honda Pilot. The contact stated that shortly after refueling, the vehicle suddenly experienced unintended acceleration, causing the speed to increase to approximately 45 MPH while approaching stopped traffic. While pressing the brake pedal to avoid a collision, the vehicle continued to accelerate and crashed into the rear of a second vehicle. During the air bag deployment, ... Read more
Crash
1 injured
Incident date: May 1, 2024
I was stopped in in the left turn lane with my right foot on the brake pedal. Suddenly the car began to rapidly move forward. I jammed my right foot down and stopped the car, avoiding an accident.
VOLKSWAGEN
PASSAT
(2015) - VEHICLE SPEED CONTROL
Oct 23, 2025
Incident date: Oct 1, 2025
When put in reverse? The camera either doesn’t come on or it’s looks upside down on the review mirror. It makes it extremely difficult to back up in public areas when there is so many blind spots in the back. Also the electrical system has issues- Bluetooth, cruise control, volume will go up loud on its own, check engine light stays on and it says fuel cap seal is basically messed up and it’... Read more
Incident date: Sep 18, 2025
The transmission solenoid D shows high voltage which sets my check engine light off. At first no difference would be noticed and it would randomly turn off and then back on randomly. After doing this on and off for the last few months, the transmission has randomly been getting stuck in 4th gear but will lower when slowing down. According to those who have had the same issue have found it to be fi... Read more
Incident date: Mar 20, 2025
I'd like to report a safety issue related to the frequency of the adaptive cruise control system on my 2024 GMC Acadia. In multiple instances while traveling at highway speeds (55+ mph), the system will brake heavily when no vehicle or impediment is in visible range. This failure can cause safety issues due to sudden braking at highway speeds potentially leading to traffic accidents and/or fatalit... Read more
TOYOTA
SIENNA HYBRID
(2025) - VEHICLE SPEED CONTROL
Oct 23, 2025
Incident date: Oct 23, 2025
Subject: Rear Differential Mount Failure and Driveshaft Breakage — Sudden Loss of Vehicle Control at Highway Speed Complaint Summary: While driving at highway speed, I experienced a sudden and extremely loud bang from the rear of the vehicle. Immediately afterward, I lost complete control of the rear end, accompanied by violent clanking and grinding noises from the driveline area. The gearbox t... Read more
Crash
Incident date: Oct 21, 2025
There was a sudden unintended acceleration and the brake did not work, causing a major accident. Car caught fire and door would not open. The car has completely engulfed. There were no warning lamps, messages or other symptoms prior to the failure. Vehicle has been inspected by insurance and police, but not by manufacturer.
Crash
Fire
1 injured
Incident date: Aug 15, 2025
The vehicle was left in Reverse. the driver started to exit the car, the vehicle went in reverse, ripped off teh car door on the garage siding, bent teh "A" frame and continue in reverse slamming into a neighbors structure
Crash
1 injured
Incident date: Jul 26, 2025
In the New Tesla update to Full Self Drive they removed the ability to adjust the speed control while using FSD yet state "Note: You are responsible for the speed and control of your vehicle at all times, whether FSD (Supervised) is enabled or not."
Incident date: Jul 8, 2025
The issue involves the adaptive cruise control and automatic emergency braking systems. When engaged, the system intermittently and unexpectedly applies full braking force while I am changing lanes on the freeway, even when no vehicle is directly in front of my car. This has occurred multiple times at highway speeds, causing the car to slam on the brakes abruptly, which poses a serious safety risk... Read more
Incident date: Dec 15, 2024
Upon purchase of the vehicle, unlike previous models and versions of the software - the vehicle’s speed limit control was incapable of being set - instead, using FSD, you had to select from percentage based offsets - which were frequently ignored and would still go much higher or much lower than the percentage value set. The owner of the vehicle was unable to say limit to only 10 over the speed ... Read more
Incident date: Oct 2, 2025
When driving I experienced the loss of power when trying to accelerate. My Jeep began to exhibit a loud noise and vibration which sounded like a "Jack Hammer" being used. There was a smell like something was burning, there was jerking, grinding, making clunking noises and happened each time I was making a turn or trying to accelerate. This put my safety and other drivers safety at risk because i... Read more
Incident date: Mar 15, 2025
I am writing to formally report a serious malfunction involving my Tesla vehicle. On my 2024 Tesla model y.I experienced an unexpected accelerator malfunction that caused the vehicle to surge forward uncontrollably. The incident occurred at approximately As I attempted to dive in slowly, the accelerator suddenly malfunctioned and my car creeped in slowly and rapidly increased power without my i... Read more
Crash
Incident date: Oct 21, 2025
When from a stop vehicle does not accelerate as normal, especially while turning. Lag and hesitation is experienced for a moment and then catches causing a rapid acceleration. When turning across oncoming lanes of traffic the unexpected lag and lack of acceleration considerably increases risk of side collision from cross traffic and risk of rear collision from traffic behind due to inability to kn... Read more
Incident date: Feb 17, 2021
These vehicles are a hazard to the driver, passengers and others on the road. I have been experiencing regular failures of the brakes, which failed to stop the vehicle when and where intended. Always at speeds below 20mph, uneven pavement/surface, the vehicle experiences strong vibrations in the front, shakes violently and skids forward for a few yards uncontrollably. Brake pedal is unresponsive a... Read more
Incident date: Jun 1, 2024
The engine power reduced came light came on along with service stability trac. The car would stall after going into auto stop and just shut off. In certain instances it would shutoff when slowed down enough. It was brought in for service where the turbo charge solenoid starter and catalytic converter annd alternator all were replaced due to the turbo braking into pieces and being lodged into the c... Read more
Incident date: Oct 21, 2025
On August 7th, 2025 at around 8 AM in the morning, my vehicles mobile phone car key was in-operable and I was unable to get in the car which led me to trouble shoot how to fix this issue with the car. Upon researching I was directed by Tesla to directly complete a soft reset of the vehicle holding down both buttons on the vehicle once I was inside, and pushing on the brake pedal. Upon completion, ... Read more
Incident date: Oct 21, 2025
Driving at hiway speed and towing a 40' travel trailer the transmission failed and put my family in grave danger. GM is aware of this issue as they have issued a service bulletin due to an engineering flaw.... ( transfer case input and out put shaft failure) This needs to be a recall before someone is killed or injured ( wheels locking up at hiway speeds)
Incident date: Jan 19, 2024
Looked online to see if other Sienna drivers had the same issue with the hybrid system. Brakes are accelerating a bit even when already pressing on the brakes. It has happened enough times to be concerning. We have not taken it to the dealearship as of yet but will be getting in touch soon , now that we know it's a known issue. No warnings from vehicle.
Incident date: Mar 11, 2022
The dealership committed a large-scale odometer fraud schemes, on my declaration page I didn’t sign the mileage states it had 10 miles and it was a new vehicle and on another page in the contract it stated it had 292 miles. When it was a used car with 2950 miles. And the car transmission is slipping.
TRIUMPH
SPEED TWIN 900
(2025) - VEHICLE SPEED CONTROL
Oct 21, 2025
Incident date: Oct 20, 2025
I hereby state that my 2021 Honda Accord has experienced major mechanical failures involving the transmission and head gasket. The vehicle began exhibiting mechanical issues including rough shifting, loss of power, and engine overheating. Upon inspection by a qualified automotive technician, it was determined that both the transmission and head gasket have failed prematurely. These failures have ... Read more
Incident date: Oct 21, 2025
The vehicle lost powertrain upon accelaration. Merging onto a freeway and accelerating my vehicle was as if it was in Neutral. Same with starting out at a stop sign, coming to a turn lane and accerlerating to cross traffic, NO POWERTRAIN... just neutral. This issue was also reported by my mechanic when I brought it in as he test drove it. He contacted the local dealership and they inspected as ... Read more
Incident date: Oct 13, 2025
The contact owns a 2017 Hyundai Tucson. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond while stopped at a red light. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was... Read more
Incident date: Oct 14, 2025
The contact owned a 2025 Subaru Outback. The contact stated that after coming from a stop sign, she depressed the accelerator pedal to make a right turn, and the vehicle inadvertently stopped and then experienced unintended acceleration with no warning light illuminated. The contact regained control of the vehicle; however, the failure recurred while her husband was driving. The contact stated th... Read more
Crash
Incident date: Oct 21, 2025
Unexpectedly shifting down to first gear during any speed
Incident date: Oct 20, 2025
The first time the truck stopped and wouldn’t want to start (engine light came up) after a few minutes and with a push the truck turned on. Next day while driving on freeway the truck shift hard pulling vehicle back as if it was going to stop without braking. Took truck to GMC dealer on 9/26/25 for an inspection with approx 17,000 miles. Oct. 17, 2025 GMC rep said my truck was inspected/ good... Read more
JEEP
GRAND CHEROKEE
(2024) - VEHICLE SPEED CONTROL
Oct 20, 2025
Incident date: Oct 19, 2025
Speedometer not working correctly analog and digital do no match. Trailer brake and lighting module failure warnings displayed. Both have been looked at by Ford Dealership, twice. You don’t know what is true, you can’t rely on any warning lights as all have proven wrong. I am in the process of 3rd trip in tomorrow to leave the vehicle a few days since it has to be parked on the Ford lot and st... Read more
Incident date: Oct 20, 2025
My speedometer is off by 9mph while traveling 70mph. When I purchased my vehicle new from the dealer, they had already installed bigger tires. I noticed that my speedometer showed 70mph and my gps showed 79mph. I took it to the dealer and they showed me where they had programed the new tire size in the computer but it did not adjust my speedometer. The service manager said its withing normal limit... Read more
Incident date: Sep 1, 2025
While driving in local traffic, my vehicle completely shut down. All power was lost. The engine shut off, shift control was disabled and the power steering did not work. Several warning lights were displayed including a "shift to neutral" warning, which was disabled. I was unable to restart the vehicle. After sitting for 10 minutes, the vehicle was started and resumed normal operations. This has h... Read more
Incident date: Oct 6, 2025
On October 17, 2025, while using Full Self-Driving (FSD) mode on my 2021 Tesla Model S Plaid, the car failed to stop at two red lights within a three-hour period. In each case, the car attempted to drive through the intersection even though the signal was solid red. I intervened manually and applied the brakes to prevent a potential collision. There were no prior warnings or alerts, and I have not... Read more
Incident date: Sep 27, 2025
I have had 2 instances of my F150 downshifting at highway speeds to 2nd gear while driving. I was not towing a trailer, just driving normally in both cases on my daily commute to work. The first instance was resolved by coming to a stop, shifting to park, and shifting into drive again. The second instance, I released the accelerator completely, shifted the gear selector to neutral and back to dr... Read more
FORD
MUSTANG MACH E
(2021) - VEHICLE SPEED CONTROL
Oct 20, 2025
Incident date: Oct 17, 2025
Purchased 2023 GMC Yukon on August 21, 2025 and after starting the vehicle on October 2, 2025 the whole instrument panel cluster malfunctioned, failed to turn on, currently does not work and is available for inspection upon request. The instrument panel cluster is all black, it shows glitching flashing white lines on the right side of it therefore being unable to read the speedometer, fuel gauges,... Read more
Incident date: Oct 19, 2025
As I attempted to park in a stall in the parking garage, I turned the steering wheel to the right and aligned the vehicle in preparation to back into the stall. In the split second that I took my foot off the accelerator to put it on the brake pedal in preparation to switch gears, the vehicle surged forward rapidly. I slammed on the brake as hard as I could, fearful that it would hit the car in th... Read more
Incident date: Jan 1, 2025
Traction control and ABS work intermittently. Ram sent out this notification for recall concerning stated problems but state there is no fix at this time. They continue to state there is no fix. This is a safety issue and you are not forcing them to repair. They are dragging their feet hoping it goes away. DO SOMETHING!!!!
Incident date: Oct 17, 2025
I just took my 2021 GMC Sierra 1503.0 Duramax diesel into Faulkner Nissan, today 10/18/2025 m, to have that recall fixed. I picked it up from the dealership and drove about 10 miles before it went into limp mode and reduced power mode while I was driving and started to shift very roughly and I’ve never had any issue like this before they supposedly fix this recall, I think the software patch mad... Read more
TOYOTA
HIGHLANDER
(2023) - VEHICLE SPEED CONTROL
Oct 18, 2025
Incident date: Jan 3, 2025
Drivability issues. Harsh shifting, downshifting, loss of acceleration, and warning lights appearing. Giving Code P0722
Incident date: Oct 18, 2025
I have a 2023 Toyota Highlander Platinum. For some unknown reason, the dashboard suddenly stopped working. Because the dashboard is not working, I have no information on things like when the gas will run out, what speed I’m driving, or if any parts are malfunctioning. This creates a dangerous situation for me. So, I went directly to Toyota and had the car inspected. They confirmed that the dashb... Read more
Incident date: Oct 17, 2025
Year: 2024 Make & Model: Jeep Wrangler 4-door 4xe Body Style: Sahara 4x4 VIN: [XXX] On October 14, 2025, I began to drive my car home. After the use of the brakes, while I was pulling out of a large parking lot, the car functionally went into neutral, the “D” on PRNDL display began to blink. The brakes worked. I pulled over, put the car into Park and then into Drive again. Still, no change. ... Read more
Incident date: Mar 5, 2025
Pulling into parking spot and lightly touched accelerator and jeep launched over the curb and slammed into a metal door and concrete wall. Unexplainable reason for sudden acceleration and unable to break in time.called dealership but they have had no other complaints.no vehicle has not been inspected damage is cosmetic.no system warning before it happened.
Crash
Incident date: Jul 4, 2025
The Land Rover Discovery was in "reverse". Not aware that the vehicle was in reverse, the car door was opened and the driver started to step out of the car. At a high rate of speed (approximately 5-7 MPH), the vehicle automatically accelerated in reverse, the open car door hit the garage track and ripped the driver side door off. the vehicle continued in reverse and slammed into an neighbor's s... Read more
Crash
1 injured