Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Jun 16, 2025
the speed sensor in transmission isn't working properly it shift down to 1st gear as shown in these recalls 19S07,19S19,AND 24S37. IM NOT SURE IF IT IS RELATED TO 19N01 in any way but the problem was that its showing on my vin that they conducted a recall 19S07 ON MY 2012 F-150 IN THE Past but then after that there was a 19S19 recalled ADDED because the prior 19s07 didn't work properly or hold u... Read more
Incident date: Apr 24, 2025
Had ACC set on 80 MPH on the hiway yesterday. A vehicle was passing me and the Tesla suddenly applied heavy brake pressure to the point of tires screeching. Speed dropped very quickly to about 50 MPH. I had not touched the brake pedal. Brakes released and speed resumed to 80 MPH. VERY SCARY and high risk of rear end collision. Lucky nobody was behind me. Don’t want to experience that agai... Read more
Incident date: Aug 4, 2025
The contact owns a 2005 Toyota 4Runner. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and was unable to accelerate, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converter. The contact was also made a... Read more
Incident date: Jul 9, 2025
I was driving at 65 mph (legal speed limit on Express Lanes) and entire front console went black. I was on Bluetooth call which dropped. I could not see speedometer or any of the gauges on the dashboard and could not see any of the radio/entertainment options. Everything was jet black. I pulled over at the first exit, turned off the engine and restarted the car. The services slowly reloaded and ... Read more
Incident date: Mar 4, 2025
I am writing to express my extreme disappointment and serious concern regarding a critical safety failure I experienced with my 2025 GMC Sierra 1500 Denali Unlimited (VIN: [XXX] ), which I purchased brand new in April 2025 from Cavender GMC, San Antonio, TX. On Friday, [XXX], with fewer than 9,000 miles on the vehicle, I was driving on the highway at about 65 MPH, with my minor son in the vehicle ... Read more
CHEVROLET
SILVERADO 1500
(2018) — VEHICLE SPEED CONTROL
Aug 3, 2025
Incident date: Jun 6, 2025
1. The components that failed were the transmission because the vehicle was driving and continued to slow down until it came to a complete stop gradually, and had to be pushed home. And also, there was an issue with the doors unlocking on their own and all windows rolling down by themselves. 2. The safety risk was the issues that happened without any knowledge of any issues at all with the vehicle... Read more
GMC
SIERRA 1500
(2015) — VEHICLE SPEED CONTROL
Aug 3, 2025
Incident date: Mar 20, 2025
the steering assist fails, Power and steering is reduced at driving speeds. Steering wheel locks and vehicle looses voltage and stalls while driving at low speeds and have been close to collision. Vehicle was inspected by Group One Gmc in el Paso Texas. They did not fix recall because it "did not pertain to my vin" . There is a recall for the steering assist on all gmc 2015 1500, but not for my g... Read more
Incident date: Jul 24, 2025
I am writing to formally request a recall for my 2016 Nissan Altima due to a known issue with the Continuously Variable Transmission (CVT). Recently, my vehicle has exhibited concerning symptoms, including an inability to exceed 20 mph while hitting 3 RPM, and significant hesitation when accelerating, followed by abrupt lunging. Notably, these issues occurred without any prior warning lamps or ind... Read more
Incident date: Aug 1, 2023
My 2013 Jeep Wrangler Rubicon, has a non-functional horn and steering wheel controls, including cruise control and audio buttons, which stopped working in. I suspect a faulty clockspring, as these symptoms match issues in prior Jeep Wrangler recalls for 2007-2012 models (NHTSA campaign 11V528000), where clockspring failures also disabled horns and risked airbag malfunctions. My vehicle shows. This... Read more
Incident date: Aug 2, 2025
I was Driving on the highway and my whole instrument cluster failed and went completely black. I couldn’t see my speed, gauges, or anything. Had to have the car towed to the dealer. Then the dealer is trying to claim it’s not under warranty and is charging me $8,000 to fix. This is a massive safety issue and should be a recall.
JEEP
GRAND CHEROKEE
(2023) — VEHICLE SPEED CONTROL
Aug 2, 2025
Incident date: Jul 22, 2025
Automatic Emergency Braking, for no reason, occurred twice while on autopilot. Driving on a remote interstate, during the day, no one and nothing in front of me (and I had a passenger that can confirm), and suddenly the car rapidly braked extremely hard. If I hadn't slammed the accelerator immediately I would have been rear ended the first time. The second time, no one was near me. I am attempt... Read more
MERCEDES-BENZ
GLC 300
(2024) — VEHICLE SPEED CONTROL
Aug 2, 2025
Incident date: Aug 1, 2025
•Incident Details: •Both sudden shutdown incidents •“12V Battery” warning (first incident) •“Stop - Switch Off Vehicle” warning (second incident) •That it happened with children in the car on a tollway Safety Concerns: •Loss of power steering/braking •Risk of collision •Repeated failures on a 1-year-old vehicle
Incident date: Jun 22, 2025
When coming to a full stop at a red light (or any need to idle at a stop), the car frequently begins to hesitate as if it is about to cut off. I assume it has something to do with the ‘fuel saving feature’ which comes on in the form of a green symbol in the lower left of the odometer display (the engine is still running the AC) . When you start to drive again the car always jerks before movi... Read more
Incident date: Jul 29, 2025
While driving to work on a local road, I approached a red light where there were no vehicles immediately ahead. However, my vehicle unexpectedly steered off the road in front of a construction sign, entering a ditch. Despite my attempts to regain control of the steering and braking systems, I was unsuccessful. The vehicle subsequently stopped automatically on an incline. Fortunately, I avoided a ... Read more
Incident date: Aug 1, 2025
My 2018 Acura MDX experiences a persistent and unsafe delay in acceleration from a complete stop. When pressing the gas pedal, there is often a hesitation of approximately one second before the vehicle responds. This throttle lag creates a serious safety concern, especially when attempting to merge into traffic, turn across intersections, or respond quickly in emergency situations. The dealership ... Read more
Incident date: Mar 1, 2025
The contact owned a 1999 Ford F-350. The contact stated that while the vehicle was parked in front of the garage and turned off, there was smoke coming from the vehicle. The contact was out of town during the fire and was informed by a neighbor that the vehicle had caught on fire. The contact stated that the driver's side located by the engine compartment, had caught on fire. The vehicle was extin... Read more
Fire
HYUNDAI
IONIQ PLUG-IN HYBRID
(2022) — VEHICLE SPEED CONTROL
Aug 1, 2025
Incident date: Jun 11, 2025
When putting shell premium gas I noticed my cars Rmps is way lower than usually and my acceleration is a lot slower/delayed I never had this problem when I put regular and midgrade (plus) gas furthermore I noticed I got a weird B3935 error check code but I don’t think that’s related to the gas though
Incident date: Jul 29, 2025
The Antilock Braking System module has failed, rendering the ABS system inoperative as well as prohibiting cruise control. The Sulphur Springs Ram Dealership has been very nice, but are telling me that the replacement module is unavailable and has no estimate time of arrival????
Incident date: Jul 31, 2025
The contact owned a 1994 Ford Bronco. The contact stated that while the vehicle was parked on the street, the vehicle caught on fire. A neighbor who was sitting inside his own vehicle parked across the street from where the contact's vehicle was parked, noticed flames coming from under the hood on the driver's side of the vehicle. The neighbor called the Fire Department and then notified the conta... Read more
Fire
Incident date: Jun 26, 2025
The contact owns a 2012 Nissan Sentra. The contact stated that while driving 35 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,504.
Incident date: Jun 3, 2025
I am reaching out to report a recurring issue with the dashboard display on my 2025 Hyundai Tucson Hybrid. The display has failed on two separate occasions, significantly impacting my ability to monitor essential vehicle information while driving. Occasion 1. Dated : [XXX] Issue : Dashboard does not display the Speedometer, RPM and both the Right/Left Indicator Camera. Issues Reported to Dealer... Read more
Incident date: Jul 1, 2025
The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, ... Read more
Crash
Incident date: Jul 10, 2025
The button that sets or changes the speed control broke and no longer provided functionality, requiring replacing the whole right-side steering wheel button control module. This in turn required removing the entire steering wheel, which included removng the driver’s side airbag.
JEEP
GRAND CHEROKEE
(2018) — VEHICLE SPEED CONTROL
Jul 31, 2025
Incident date: May 10, 2025
On [XXX] with an empty vehicle besides I myself the driver, going south bound on [XXX] just north of twin falls Idaho I had cruise control set to 81 MPH when I felt a slow to the vehicle then noticed an uncontrolled/unprompted shift and loss of power indicated on the dash cluster jumping from 10-9-7-10-5-3-8-9 gears then transmission temperature went from 176 degrees to 205 degrees for the remain... Read more
Incident date: Nov 7, 2024
ABS control module malfunction. Replacement part not available from dealership or 3rd party supplier, with item on continuous backorder. ABS and Traction control lights permanently on whilst engine running. Potential safety concern across model nationwide?
POLESTAR
POLESTAR 2
(2022) — VEHICLE SPEED CONTROL
Jul 31, 2025
Incident date: Jul 31, 2025
The contact owns a 2015 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the steering wheel seized. The traction control warning light and the power steering warning light was illuminated, and the message to “Contact Dealer for Service” was displayed. The vehicle was to... Read more
Incident date: Jul 7, 2025
when coming to a stop the van will jerk, and when taking off it acts like it does not want to catch the gear, now we are expirancing no take off, it will not go past 20 miles, and when we try the engine will rev up and will not pick up speed.
Incident date: Jul 31, 2025
Car with only 3900 miles brand new after 3 months the braking system, collision system, parking assist, ABS and brake lights appeared on dashboard, at the dealer since 07/14/2025, I was suggested not to drive the car. Same day called GM customer service and opened a case, the dealer gives me a rental car to use until the repair is finished. At the end of the same week I called again GM customer se... Read more
Incident date: Apr 5, 2025
While driving my vehicle speedometer goes to zero which no recognition of speed. If brought to a stop I can’t get out of first gear. Ford issued a “Customer Satisfaction Program 19N01” related to the 6R80 transmissions, Sudden Transmission Downshift. This “Customer Satisfaction” should have been a non expiring recall. The check engine sometimes flicks on but does not stay on or show a c... Read more
Incident date: May 5, 2025
The contact owns a 2023 Acura MDX. The contact stated that while driving and depressing the accelerator pedal, the pedal unintendedly travelled down to the floorboard, causing the vehicle to unintendedly accelerate. The contact stated that the vehicle exceeded 95 MPH while driving in a 25 MPH zone. The contact stated that the vehicle failed to stop while depressing the brake pedal and drove throug... Read more
Incident date: Apr 6, 2025
[XXX] driving on [XXX] , my car accelerated to almost redline without me pushing the pedal, I tried the brake only to find it didn't control the car., it died in the slow lane, no power anything. Eng lite was on, towed to my mechanic, he couldn't find why but the code said EGR, so he cleaned and replaced glow plugs, & regen'd the DPF to 0.. so I picked up the car, and a few days later, it did it ... Read more
FORD
BRONCO SPORT
(2024) — VEHICLE SPEED CONTROL
Jul 31, 2025
Incident date: Jul 1, 2025
Uncontrollable Sudden Acceleration 3 times while I drove the car, it suddenly and rapidly accelerated. Eventually, the car crashed and was totaled. The first time was 3/31/25 when my wife and I went to the car wash. To exit the car wash, I put the car in drive and lightly applied the accelerator pedal and suddenly the car accelerated rapidly and made a loud noise. I immediately braked and the ... Read more
Crash
2 injured
Incident date: Jul 30, 2025
While accelerating the Vehicle I felt a massive kickback via the gas pedal, I was able to drive for half a mile more before the vehicle would no longer accelerate at all. The gas pedal was no working. The engine was overheating and a new warning popped up, upon the kickback with a wrench, and engine warning, along with a coolant over temp warning among others and service engine soon. The vehicle h... Read more
Incident date: Jul 16, 2025
Car began to jerk, shudder and lurch during acceleration. Sometimes jerking strong enough to make steering difficult. Took car to dealership and was diagnosed as a torque converter issue. Was told this is a common issue with this transmission and was quoted nearly $5000 to repair. No lights or warnings come on. The problem began very abruptly. Currently the car has yet to be repaired so parts ... Read more
VOLKSWAGEN
ATLAS
(2021) — VEHICLE SPEED CONTROL
Jul 30, 2025
Incident date: Jul 30, 2023
While driving on the highway the vehicle suddenly loses power when trying to get up to speed limits. The following warning messages occur: 4WD System Unavailable Service Required, ACC/FCW Limited Functionality Service Required, Service Electronic Stability Control, Service Electronic Throttle Control. Could have caused rear collision or other accidents from trying to pull over. Creates a very dang... Read more
Incident date: Jul 1, 2025
VEHICLE FAILS TO UTILIZE AUTO STOP/START. VEHICLE ENGINE LIGHT COMES ON AND OFF CONSTANTLY. VEHICLE HESISTATES, JERKS FORWARDS, SPUTTERS, AND DOES NOT GAIN SPEED PROPERLY AT ANY GIVEN TIME. VEHICLE WAS LOOKED AT OFF AN ON FOR OVER 4 YEARS BY NORTH BROTHERS FORD OF MICHIGAN. THEY SAID ON MUTIPLE OCCASIONS CAR IS FINE AND ALL SYMPTOMS ARE NORMAL EVEN AS 4 OTHER CARS WERE BROUGHT IN AND AGAIN THEY SA... Read more
Incident date: Jul 28, 2025
THIS TRUCK HAS A PROBLEM WHERE AT LOW SPEED WHILE TURNING LEFT THE ENGINE SURGES AND THE TRUCK SPEEDS TO 15 MILES AN HOUR UNLESS I JAM ON THE BRAKES . THIS STARTED JUST TURNING LEFT AND NOW ITS STARTING TO HAPPEN TURNING RIGHT . I HAD THIS TRUCK TO KOONS CHEVOLET TWO OR THREE TIMES FOR THIS PROBLEM BUT IT STILL PERSIST TO HAPPEN. THIS VEHICLE IS DANGEROUS.
COOPER
DISCOVERER STRONGHOLD AT
(9999) — VEHICLE SPEED CONTROL
Jul 30, 2025
Incident date: Jul 30, 2025
when accelerating at high speeds, over 70 mph, the car will sometimes appear to slip into neutral, and we are not able to accelerate at all. And then will need to coast to a stop, pull over, shut the car and restart. this has happened five times in the past year and always after one hour or more of driving at high speeds
Incident date: Jul 25, 2025
Vehicle Information: 2014 Ford F-150 VIN [XXX] Transmission: 6R80 Description of the problem: My 2014 Ford F-150 has a dangerous transmission issue. It suddenly downshifts from higher gears (like 4th or 5th) into 1st gear while driving, without warning. This creates a serious risk of loss of control or rear-end collision. Ford performed the recall for the 6R80 PCM reprogramming, but the issue pe... Read more
FORD
EXPEDITION
(2024) — VEHICLE SPEED CONTROL
Jul 29, 2025
Incident date: Jul 25, 2025
The driver was pulling into a friend's carport. After crossing a small curb her foot was taken off the gas and was moving to the brake. The car was going slightly uphill as slow as a car can go with no gas pedal depressed. The car then accelerated as if someone pressed the gas to the floor. In a matter of 8 feet it gained enough speed and momentum that when it hit our friend's parked car the 4 doo... Read more
Crash
JEEP
GRAND CHEROKEE
(2021) — VEHICLE SPEED CONTROL
Jul 29, 2025
Incident date: May 28, 2025
Was pulling into a parking spot on the 2nd level of parking garage and the Jeep accelerated and hit the cement wall at front of garage space. It accelerated on its own. The front of the jeep was crushed, and I ended up with a fractured sternum and a seat belt hernia which I will have surgery in the next couple of weeks. The airbags did not deploy. And I did not press on the gas pulling into th... Read more
Crash
1 injured
Incident date: Jul 25, 2025
TC Failure with loss of throttle during riding.
Incident date: Jul 6, 2025
The Anti-lock Brake System (ABS) control module on this vehicle has failed, causing the following: Complete loss of ABS braking Loss of traction control Inoperable speedometer Warning lights for ABS, brake, and traction systems
Incident date: Jul 23, 2025
Car sometimes has trouble accelerating Does not want to go over 65 on cruise control for a very long time. Cruise control was shut off by itself. Car doesn’t want to accelerate over steep hills rPMs go up to four
Incident date: Aug 1, 2024
The plastic pice holding the throttle lines snapped off and my cable went under my bracket and it took off I destroyed the Transmission putting it in neutral to stop the vehicle after I had gotten it stoped the fire from the engine was small I will recommend this car and yes I do want another one but it is a common issue I will recomed this car because the body is made out of steel and they are ba... Read more
Fire
Incident date: Jul 24, 2025
The car does not go into drive from reverse and will sometime automatically shift itself from a low drive gear (D1) into Neutral without warning. After this happens - the car also can't get back into D1. It takes about 20 seconds for the car to shift back into a Drive gear and it will jolt into D3 violently. This has been a scary experience on many occassions - especially at red lights when this h... Read more
Incident date: Jul 25, 2025
I was informed the vacuum pump went bad and rendered the vehicle inoperable. The vehicle would lose acceleration, shut off during auto stop and caused me to block traffic. The brakes also locked up, which almost caused me to crash in a residential neighborhood. I tried to see if there was a recall on this but I was told the recalls were handled in January of 2020 but I started driving the vehicl... Read more
Incident date: Jul 28, 2025
Seem like it burns oil quick
Incident date: Jul 25, 2025
Friday July 25, 2025 I was driving my 2019 GMC Terrain SLE and when exiting the interstate the brake pedal got hard and I could not stop. After almost rear ending another vehicle, I got the vehicle into the ditch and safely off the road. After several attempts to correct the problem, I was unsuccessful. The vehicle was towed home and seen by a mechanic. The vacuum pump went out while I was driving... Read more
Incident date: Jul 26, 2025
My dash is a christmas tree, been to 3 shops. Many codes are popping up ans showing needs turbocharger. Honda wants almost 3000 to fix. Drives fine but so many lights. I have tons of codes popping up. So many other car owners with same issue.