Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Mar 31, 2025
Body control module had a recall I had to get it fixed for the 2nd time and it’s giving us issues again,jeep has 46k miles and steering column control module is faulty and unconnect dash/radio/ac temp is also faulty,replaced blower motor and still having ac issues only mechanic has been Jim Browne dealer since we have had this jeep for a year .Jeep jerks when braking and does not brake it goes f... Read more
Incident date: Aug 10, 2023
We have been having problems with the speed control not functioning. Sometimes we couldn't set the speed or slow it down. Now it doesn't function at all! When it was working the cancel switch would also not work and we had to use the brake pedal to shut it off. Later on while driving through town with the cruise control still on, I stopped at a traffic light and the engine began to race at a high ... Read more
FALKEN
ZIEX CT50 A/S
(9999) — VEHICLE SPEED CONTROL
Aug 9, 2025
Incident date: Aug 5, 2025
the vehicle unexpectedly accelerated while parking. the vehicle was in regenerative breaking mode and my foot was on the brake pedal. at no point was my foot in contact with the acceleration pedal.
Incident date: Jul 26, 2025
When using lane assist the vehicle is pulled into other lanes, including into oncoming traffic. This happens even when the vehicle is centered in the lane. This is extremely dangerous because it can cause an accident. When using cruise control, the lane assist comes on automatically which is extremely dangerous because the vehicle is going at high speeds on the highway. The dealership is aware o... Read more
Incident date: Aug 8, 2025
When driving van will jerk or bang like slipping in gear, feels like possible being hit from behind, we have tried the adaptive learning reset several times, we had just purchased this less than 2 months ago with about 4800 miles in it. Feels dangerous to drive, especially with kids. We are scared to even try the cruise control. We heard and read online many whey same issues, with warranty and h... Read more
Incident date: Aug 8, 2024
Aug 8, 2025, I was stopped in a parking lot, I decided to roll forward, when I took my foot off the break, the car jumped 5-6 ft forward. I immediately slamed on the break to stop it from moving. The car hit with a low speed impact a pole like thing with concrete around it. The speed didn't even register on the speedometer. My car shows no damage, I have photos. However, my car immediately fl... Read more
Crash
Incident date: Aug 4, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? To my knowledge, which is limited on vehicle diagnosis, the engine valve body is having an issue finding a gear when starting from a stop. How was your safety or the safety of others put at risk? The vehicle engine will sputter and jolt forward and attempt to go to a higher or lower gear when approa... Read more
Incident date: Jan 1, 2024
The contact owns a 2022 Volkswagen Atlas. The contact stated that while at a stoplight with vehicles in the front and rear, the vehicle suddenly accelerated, lunged forward, and crashed into a Chevrolet pickup truck. The brake pedal was applied but failed to respond. There were no warning lights illuminated. There were reported injuries, a police report, airbag deployment, or a fire. The vehicle w... Read more
Crash
Incident date: Jul 31, 2025
Our Fisker Ocean is occasionally having an issue when a passenger is sitting in the rear driver side or middle seat. It seems like something related to the seat sensor causes the computer to freeze or get bogged down. When it occurs, the symptoms include: -The yellow front collision and lane change ADAS warnings pop up simultaneously -Cruise control shuts off -Speedometer freezes -Blinkers don’t... Read more
Incident date: Jul 1, 2025
Vehicle: 2025 BMW XM Red Label Mileage: Approx. 2,000 miles VIN: [XXX] Dealer: Fields BMW of Winter Park (Winter Park, FL) I am filing a formal complaint regarding what I believe to be a critical design flaw and safety issue in my 2025 BMW XM, The vehicle was purchased brand new and has been driven minimally (approx. 2,000 miles), and never involved in any collisions or damage. I recently brought... Read more
Incident date: Jul 31, 2025
Shortly after purchasing my vehicle on [XXX], specifically on [XXX] a significant malfunction was encountered, indicated by the 'Front Camera Fault Service Required' and 'Pre-Collision Assist Not Available' warnings. Returning to the dealership on May 5th, the manager misinformed, stating the issue was a recall and required service at a Ford dealership. However, upon contacting Ford Lincoln with t... Read more
Incident date: Jul 31, 2025
I was driving to work and after about 15 minutes of driving at around 45 miles an hour my car stopped accelerating when I pushed on the gas. Shortly after that my wheel locked and the power steering went out. Once I got myself on the side of the road the car would not turn off and I had trouble putting it in park. After a few minutes I was able to turn the car off and they called a tow truck to ta... Read more
Incident date: Sep 1, 2024
ABS Control Module / Traction/ BRAKE - all warning indicators are lit on dash - again. Cruise Control not functioning as part of this. System is available for inspection. Replaced 3 tire speed sensors and ABS Module at dealer in July 2023 because of dashboard lights. In January 2025 all 3 dashboard lights are again lit, diagnosed by dealership ABS Module failed and needs to be replaced. In January... Read more
Incident date: Jun 1, 2025
Ford Motor Company has an issue with their 2024 Ford Mustang Convertibles, where condensation forms in the footwell ducts during air conditioner operation. As condensation accumulates, water drips onto the driver's foot and potentially the gas and/or brake pedal, creating a risk of driver error. This issue has been known since the vehicle's delivery nearly two years ago. Ford has acknowledged the ... Read more
JEEP
GRAND CHEROKEE
(2022) — VEHICLE SPEED CONTROL
Aug 7, 2025
Incident date: May 9, 2025
I am a victim of SUA (sudden unintended acceleration. I entered my driveway and had my foot on the brake petal. Before I could shift into Park, the vehicle revved to a high RPM and then took off like a rocket. Brakes were initially hard to press and then the petal went to the floor, and I lost the brakes. This all happened very quickly and took me by surprise. I crashed through a double cyclone g... Read more
Crash
Incident date: Aug 4, 2025
The contact owns a 2022 Chevrolet Bolt EV. The contact stated that while in the process of parking the vehicle on the side of a street, the vehicle unintendedly accelerated, and the front end of the vehicle crashed into an unoccupied parked vehicle, which crashed into a second occupied vehicle parked in front of it. No property damage was reported. The vehicle came to a stop upon impact. The air b... Read more
Crash
Incident date: Jul 27, 2025
The contact owns a 2020 Ford Expedition. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as intended and the vehicle lost power. A dealer was contacted. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was not provided. The vehicle was not repaired. The manufacturer was not notified on the failure. The approximate failu... Read more
Incident date: Aug 7, 2022
While slowly backing out of a parking space, the vehicle suddenly accelerated on it's own - I do not recall pressing on the accelerator but the engine surged and the vehicle rapidly reversed and struck 4 other parked cars. It felt as if the accelerator became stuck and would not respond to braking. No warning light or dashboard alerts appeared. Subaru eyesight and adaptive cruise control were not ... Read more
Crash
JEEP
GRAND CHEROKEE L
(2021) — VEHICLE SPEED CONTROL
Aug 7, 2025
Incident date: May 1, 2024
Transmission shifts hard and accelerates unexpectedly. Acceleration is not smooth as expected.
Incident date: Aug 4, 2025
Upon starting the vehicle on 8/6/2025 i received multiple warnings: advanced ultrasonic detecting and ranging system malfunction, Pre-Collision system malfunction, Parking Brake system malfunction, Check engine ECM malfunction, Vehicle stability control system malfunction Secondary collison brake system malfunction, It now take almost a mile on level ground to reach 45 mph. This occurred without ... Read more
GMC
SIERRA 1500
(2018) — VEHICLE SPEED CONTROL
Aug 7, 2025
Incident date: Jul 29, 2025
The instrument cluster (digital speed display) on my 2019 Hyundai Ioniq Hybrid Limited has repeatedly turned off while driving. This issue happens randomly, especially in warm weather or after the car has been sitting in the sun. Sometimes the cluster reboots (I hear the start-up chime, the display shows the headlight icon, etc.), other times it remains blank for several minutes. This affects the ... Read more
Incident date: Jul 22, 2025
When driving on the interstate with the normal flow of traffic at 55mph, the vehicle abruptly downshifted from 6th gear to 1st gear causing the the vehicle to lock up an nearly caused an accident. This was followed by a a mechanic warning light and the speedometer to lock out and no longer work. Once pulled over, the vehicle was powered down. When the vehicle was turned back on operation returned ... Read more
Incident date: Aug 1, 2025
The ABS, Anti-lock braking sytem symbol came on about 3 or 4 months ago. Other symbols that came on were the brake system (circle with exclamation point in it), the red word "brake", the stability control light, and the speedometer stopped working/ The information display stopped working. We have taken the car to three local Ford Service departments to have it checked only to be told the ABS p... Read more
Incident date: Jul 29, 2025
The vehicle has started displaying numerous codes/error messages on the display. Vehicle jerks while attempting to accelerate and loses power. Dealership diagnosed the problem as a camshaft, stating the camshaft, timing belt, camshaft thrust cover, and spark plugs would all need to be replaced. They also said this may have caused damage to the converter, which will not be known until other repair... Read more
Incident date: Aug 5, 2025
when I attempt to accelerate from a stop, or slowly rolling, there is a 2-3 second delay, sometimes longer, prior to the vehicle moving forward. during the delay, when accelerator is pressed, the engine does not rev, nothing happens at all. it's scary. the highlander has less than 9k miles on it. this has been happening more and more frequently. I have contacted toyota, they have yet to provide a ... Read more
HONDA
ACCORD CROSSTOUR
(2010) — VEHICLE SPEED CONTROL
Aug 6, 2025
Incident date: Jun 23, 2025
The contact owns a 2020 Ford Expedition. The contact stated while driving 40 MPH and attempting to accelerate, the vehicle went into LIMP Mode and the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warni... Read more
TOYOTA
HIGHLANDER
(2019) — VEHICLE SPEED CONTROL
Aug 6, 2025
Incident date: Jun 3, 2025
I had just driven up a steep driveway and made a slightly sharper than 90 degree turn at a very low speed to pull into a home parking spot when the car lunged forward suddenly and slammed into the stone wall of the house at a high speed. The section of this driveway after the turn is only 2.5 car lengths, but the car picked up enough speed to smash the front of the car in. The car was totaled and ... Read more
Crash
1 injured
Incident date: Aug 7, 2023
Driving down the road in heavy traffic and the lights on the dash came on and the vehicle went into limp mode almost immediately. I lost the ability to accelerate. I pressed the gas pedal and the engine just revved like it was in neutral. It almost caused an accident. lights were engine, traction, abs. Called MB dealer and they advised the wheel sensors had a NTSB warranty extension on the wheel s... Read more
Incident date: Oct 18, 2021
2016 Ford Focus, VIN: [XXX] Power Train: Automatic Transmission: Control Module (TCM) This complaint details a recurring and severe safety defect in our 2016 Ford Focus. The vehicle's Transmission Control Module (TCM) has failed twice, resulting in sudden, complete loss of power and dangerous stalling incidents at highway speeds. In January 2023, at approximately 8,000 miles, the vehicle suddenl... Read more
MITSUBISHI
OUTLANDER SPORT
(2015) — VEHICLE SPEED CONTROL
Aug 6, 2025
Incident date: Jul 22, 2020
original owner. Car shook badly and hesitated losing speed at 61k. dealership replaced all or four ignition coils and spark plugs. Car started and burning oil at 61,000 despite regular oil changes at 3500. Mostly done by the dealership. Car has been burning oil uses 1 quart every 500 miles. All four window regulators have stopped working. I replaced one.
Incident date: Aug 2, 2025
When accelerating from stop the vehicle has a long hesitation or lag, but allows enough movement in the vehicle to push the vehicle into an intersection. The safety concern is when pulling out across traffic to make a turn the lack of acceleration leave the drive susceptible to being hit by crossing traffic. I contact the Lexus dealership maintenance department and they indicated that it's a know ... Read more
Incident date: Aug 1, 2025
While driving approximately 65 MPH on an interstate highway, the vehicle's check engine light illuminated. Very shortly after, the dashboard screen displayed the message "propulsion power reduced," and the internal combustion engine turned on. The vehicle's power was significantly reduced, almost causing an accident when another car started merging without checking their blind spot, forcing me int... Read more
Incident date: Aug 5, 2025
The contact owns a 2023 Volkswagen ID-4. The contact stated while pulling into a parking space at barely 2 MPH and depressing the brake pedal, the vehicle unintendedly accelerated and crashed into the rear of a building. The contact stated that while reversing from the scene, the failure recurred, and the vehicle failed to stop upon depressing the brake pedal and was uncontrollable. The contact ... Read more
Crash
Incident date: Aug 3, 2025
When I first brought the car for its first service appointment (6 months after purchase), I informed the service dept at the dealership that the car seemed to accelerate itself when I was driving. They said they hit a reset button and that I shouldn't have any more problems. What I found was that the car then drove sluggishly but it did not accelerate anymore. Recently however (2.5 years into t... Read more
Incident date: Feb 10, 2025
My instrument cluster is failing
Incident date: Jul 18, 2025
I was just getting off from work starting the engine, the driving meters screen and the head up display were completely off black, I thought that it will turn on after driving but it didn’t. I was driving more than 5 minutes on the free way and both screens were still dark. This is not the first time that this happened. The last time when this was happened, I brought my vehicle to the dealers... Read more
KAWASAKI
VULCAN 900
(2020) — VEHICLE SPEED CONTROL
Aug 5, 2025
Incident date: Aug 5, 2025
While waiting for traffic signal to change with foot on break pedal, the suv accelerated suddenly and lurched forward and rear ended the car ahead of me! Luckily, it was a Hummer with a tire mounted on the rear door and damage occurred only to my MB. Front end has severe damage, hood buckled and headlight broken! It was a spooky experience! 'chk breakpad wear' warning light has been coming on late... Read more
Crash
Incident date: Jul 23, 2025
I originally leased and have since purchased this vehicle. Since owning the vehicle, it sometimes has a harsh shift between gears. It is so harsh that I have mentioned it to at least two different Ford dealerships during the transmission warranry period. No remedy was provided at the time. The car has continued to have shifting issues and now the car will pop out of gear while driving, which is a ... Read more
Incident date: Aug 5, 2025
The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, there was a beeping sound, and the vehicle stopped independently. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the fai... Read more
Incident date: Jan 20, 2025
The contact owns a 2001 BMW 330I. The contact stated that while attempting to drive into the driveway, the contact attempted to depress the brake pedal however, the accelerator was inadvertently depressed. The engine revved up while depressing the brake pedal. There was no warning light illuminated. The contact shifted into park to stop the vehicle and then engaged the parking brake after stopping... Read more
Incident date: Aug 1, 2025
Cruise control / resume cruise can inadvertently be activated due to the haptic touch pads on the steering wheel. On multiple occasions when exiting a highway after using cruise control and while turning the steering wheel, my hand inadvertently brushes against the RESUME haptic touch pad, causing the vehicle to immediately speed up to my last preset cruise speed. This is a constant issue as I use... Read more
FORD
EXPEDITION
(2018) — VEHICLE SPEED CONTROL
Aug 5, 2025
Incident date: Jul 31, 2025
The contact owns a 2020 Ford EcoSport. The contact stated that while driving 70 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to a nearby independent mechanic to be diagnosed, and several unknown DTCs were retrieved. The vehicle rem... Read more
Incident date: Jun 27, 2025
Failed component - LCD display which controls all functions of this vehicle. Safety - The vehicle is unusable when this module fails. No speedometer, no temp gauge, no vehicle information, vehicle will not start without this module. This is known problem reported across the internet and to the OEM. Reproduced problem - Yes, verified by dealer, verified by OEM Vehicle Inspection - Yes, by deal... Read more
Incident date: Apr 14, 2025
I was driving my new 2025 Tucson on a 2400 mile trip. On the way back the entire dashboard went black and I got a big red notice. No signal. Could not see anything. No speedometer no nothing after while a black screen went away and I got the regular screen back but it had all of the fault lights lit up. This happened periodically through the whole trip. In addition, the heads up display worked per... Read more
Incident date: May 5, 2025
At 22000 miles wheel speed sensor went out, all control system shut down and car became unstable. At 44000 miles fuel injector went out, was driving on freeway and car started shaking and losing power, then in parking lot would not start at all, had to be towed to dealer. This is way to many breakdowns for a car with such low mileage.
FORD
BRONCO SPORT
(2024) — VEHICLE SPEED CONTROL
Aug 5, 2025
Incident date: Aug 5, 2025
The vehicle accelerated without the pedal being depressed from a fully stopped position. The vehicle struck a tree and was severely damaged and a total loss. The data from the black box could not be retrieved by the local Jeep dealer. Insurance and law enforcement officials did not want to pursue investigation. Vehicle was released to insurance company for salvage so total loss claim could be p... Read more
Crash
Incident date: Jul 26, 2025
I am leasing a 2017 Hyundai Sonata from Car City in Michigan. In May 2025, the vehicle received a brand-new engine replacement due to previous problems. I picked the car up on [XXX], and on the same day, the vehicle began malfunctioning. It would not accelerate properly, jerked and stalled, and multiple warning lights — including the check engine light — came on immediately. This made the car... Read more
Incident date: Aug 5, 2025
This car came with problem and i want to this if honda can fix it for free since its they mistake
Incident date: Jul 20, 2025
The issue occurs seemingly randomly about once a month when driving on the highway. All of the sudden the car starts de-accelerating. Even if you push the gas pedal all the way down it doesn’t go. It just goes slower and slower and thank goodness I’ve been able to pull over every time. Once I shutdown the car completely and turn back on then I have power again.