Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Sep 8, 2025
Accident Statement – Instrument Panel Cluster Failure & Collision While driving my 2025 Ford Outerbanks, the Instrument Panel Cluster (IPC) screen suddenly went completely black without warning. At the time of the malfunction, I was attempting to merge into traffic on my left with my left turn signal activated. Simultaneously, an 18-wheeler in the lane beside me was merging to his right. The s... Read more
Crash
1 injured
CHEVROLET
SILVERADO EV
(2025) - VEHICLE SPEED CONTROL
Dec 8, 2025
Incident date: Dec 5, 2025
When driving and wanting to accelerate at 65mph car just because limp, won’t go when accelerating for a few seconds, speed drops, then you press back on the accelerator and after a few times the car goes back to normal. So, you loose control of the accelerator for a few seconds and you cant go faster, it just freezes and speed drops. This has been happen g for awhile. I even called Honda Corpora... Read more
Incident date: Nov 12, 2025
Have whining from transmission. When trying to accelerate the car does not shift into gears correctly and there is hesitance and delay. Have issues merging on highway and regular traffic due to hesitance and delay. Car can jerk when accelerating. Had dealership inspect twice at different dates. The dealership said nothing was wrong and that the hesitance and delay was just how the car operates. Di... Read more
Incident date: Sep 1, 2025
Stopped at a stop sign at an intersection. Intersection is 4-way, with only a 2-way stop. After ensuring cross-traffic was clear, initiated a left turn from being stopped at the stop sign. Released the brake pedal and began to accelerate.Truck only accelerated to 5mph, and then began to roll/drift into the intersection with no power. No response from gas pedal. Drifted into intersection and was ne... Read more
TOYOTA
SIENNA HYBRID
(2025) - VEHICLE SPEED CONTROL
Dec 8, 2025
Incident date: Dec 8, 2025
See attached document for complaint.
Incident date: Dec 5, 2025
2019 Ram Laramie 1500 instrument or cluster panel goes blank or speedometer goes blurry and unreadable.
FORD
BRONCO SPORT
(2022) - VEHICLE SPEED CONTROL
Dec 8, 2025
Incident date: Dec 6, 2025
I was pulling into a parking spot outside of a Costco and suddenly the car began to accelerate uncontrollably, and I couldn't stop the car. It ended up hitting the car in front of me, pushing it out of the spot and then hit the car next to us. Fortunately, there was no one in any of the cars hit but the entire experience was completely terrifying, and someone could have been seriously injured. ... Read more
Crash
TOYOTA
SIENNA HYBRID
(2025) - VEHICLE SPEED CONTROL
Dec 8, 2025
Incident date: Dec 8, 2025
when passing another vehicle in a passing zone, with gas pedal fully depressed, there is a 2 or 3 second lag time after releasing the gas pedal before the truck actually stops accelerating. this has happened since I bought the truck brand new from the dealership. first few times it happened it scared the hell out of me. I had to apply the brakes hard in order for it to slow down. I brought it ... Read more
Incident date: Dec 5, 2025
My truck started experiencing the notorious Ford "limp mode" needs lead frame replaced. Ford has a customer satisfaction program directly related to this issue but though its 20k under their 150k limit it is over 10 yrs old so they are not honoring anything or doing anything about covering and cost associated. Pretty crappy of ford.
Incident date: Oct 7, 2025
Ford has refused, on multiple occasions and at multiple dealerships, to address the NHTSA Recall Number 23V896 (MFG. Recall Number 23S65) issue with the Wheel End Hub Bolt in the rear axle. Well, this weekend, the bolt on the passenger side rear axle broke off, rendering the vehicle undriveable. I brought it in to the Lithia Ford Dealership (who's online information said they were open) to get it ... Read more
Incident date: Dec 6, 2025
Description of the Problem: I own a 2025 Hyundai Santa Fe Hybrid Limited with approximately 3 months of use. While driving on highway, the vehicle suddenly stalled displaying “Hybrid System Failure-Stop by side”. I had to stop on shoulder and restart, drove it couple of days and it happened again. Engine would not start, leaving the vehicle stuck in EV mode only with no ability to accelerate p... Read more
VOLKSWAGEN
ID.4
(2022) - VEHICLE SPEED CONTROL
Dec 7, 2025
Incident date: Mar 14, 2025
When trying to accelerate from a stop the car has a noticeable lag in throttle response. 2+ seconds. This does not always happen but is intermittent. Much more often when the engine is colder. This makes a left turn in front of traffic or any move where you need to merge with traffic go from safe to dangerous, this also confuses other drivers as they wonder why you are not moving. Someone who was ... Read more
Incident date: Dec 5, 2025
Here’s an overview of the transmission issues with the 2014 Ford Focus — and how many owners feel Ford Motor Company has repeatedly failed to properly fix them. 🔧 What’s wrong with the transmission The 2014 Focus (and many models 2012–2016) came with a dual-clutch automatic transmission system (PowerShift transmission). That system used “dry” clutches — rather than a traditional... Read more
Incident date: Aug 6, 2025
2019 F-150 2.7L EcoBoost, 10-speed. Intermittent unintended acceleration: while coasting or braking at low speed (10–25 mph) the engine suddenly revs to 3–4k RPM with a strong lurch forward against the brakes. Requires hard braking and shifting to Neutral to stop. Happens year-round, warm or cold, no warning lights. This is a known issue covered by TSB 19-2135 and SSM 49240 This problem star... Read more
Incident date: Dec 4, 2025
Stellantis and RAM companies have had Manufacturer Recall NumberC4B NHTSA Recall Number24V-896 Recall Status: Recall Incomplete, remedy not yet available This has been well over a year and I have lost the use of my Truck for loading my Truck Camper for the entire year due to their lack of resources allocated to fix this issue. I have had the Traction control light /ABS Service light associated w... Read more
Incident date: Dec 5, 2025
The Gas pedal, would not work as I was trying to accelerate when going from the ramp onto the freeway. The pedal had no pump in it, it just went all the way down as I was trying to press and the car started slowing down. I had to pull over on the side of the freeway and restart the car for the pedal to start working again. I came to the dealership the next day on 12/5/25, at around 5:45pm in which... Read more
DODGE
GRAND CARAVAN
(2016) - VEHICLE SPEED CONTROL
Dec 6, 2025
Incident date: Dec 3, 2025
Dear Sir or Madam, I purchased a 2023 Nissan Rogue for $24,510.00 from a New Jersey Nissan dealership. Only 45 days after the purchase, Nissan issued two separate safety recalls involving a risk of crash. Nissan failed to provide the necessary parts for months and did not remedy the safety defects within a reasonable time, as required under the Federal Motor Vehicle Safety Act (49 U.S.C. Chapter ... Read more
Incident date: Nov 19, 2025
My 2016 dodge grand caravan has all of a sudden lost power on half the fuse box making it so the key (fob) says iuyts A bad key a total of 3 times so far as well as this time will not turn over at all, also the last time I went to put fuel in it half the gas was on the ground due to a faulty gas line on the fuel neck. It also has a fluctuateing rpm at stop lights. And might turn off and be hard t... Read more
Incident date: Nov 22, 2025
I was returning home in my electric Dodge Charger Daytona from work nearing an intersection when my vehicle's dashboard lit up with multiple warnings and entered "turtle mode" a limited power mode where the car no longer accelerates with the accelerator pedal but instead will slowly increase speed until breaks are applied. After getting the vehicle off the road and restarting the car there were no... Read more
CHEVROLET
SILVERADO 1500
(2022) - VEHICLE SPEED CONTROL
Dec 5, 2025
Incident date: Nov 20, 2025
The ABS Module (Part 68259556AD) on my 2016 Jeep Wrangler began failing about two years ago. When the ABS warning light turns on, both the ABS and traction-control systems stop functioning, creating a serious safety hazard: greatly increased stopping distance, reduced steering control under braking, and higher risk of loss of control on wet or slippery roads. The warnings, once intermittent, are n... Read more
Incident date: Sep 2, 2025
Sudden unintended acceleration when parked, resulted in crashing our car.
Crash
Incident date: Nov 12, 2025
My screen frozed while I was driving to the point that I was not able to know how fast I was driving. My backup camera also did not displayed on the screen. I sent videos to [XXX]. The tire pressure stated that tire has a normal pressure but I had a flat tire. Tire pressure sensors are not reading the tire pressure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. ... Read more
Incident date: Dec 4, 2025
media screen goes black wile driving and cluster has red lines comes on and off
Incident date: Nov 12, 2025
Warning sensors activate randomly- of oncoming vehicles- in my opinion for no reason. Enough space between cars. Normal speeds, etc. Warning sensor to engage Brakes activate without sufficient reason. More than enough space between cars, normal speeds. Occasionally, it feels as if cruise control has taken over and slows the car down (not braking exactly, but controlling the speed by decreasing it)... Read more
Incident date: Dec 4, 2025
While driving, my 2023 Honda Accord Hybrid suddenly experienced a multi-system failure affecting: Road Departure Mitigation System Tire Pressure Monitoring System (TPMS) Vehicle Stability Assist (VSA) Hill Start Assist Electric Power Steering System Brake System (“Brake performance may be reduced”) All warnings appeared within seconds. The vehicle is available for inspection, and the incident ... Read more
TOYOTA
HIGHLANDER
(2020) - VEHICLE SPEED CONTROL
Dec 4, 2025
Incident date: Nov 10, 2025
My Genesis EV has experienced multiple incidents where the vehicle suddenly decelerates while driving and limits its speed to approximately 20 mph, creating a significant safety hazard. The first incident occurred in September 2025, when the vehicle unexpectedly began to decelerate on its own and would not exceed ~20 mph. I brought it to the Genesis dealership, but they were unable to reproduce th... Read more
POLESTAR
POLESTAR 2
(2022) - VEHICLE SPEED CONTROL
Dec 4, 2025
Incident date: Nov 3, 2025
UNKNOWN While I'm driving my car will lose power and go into reduced engine power mode and slows me down to a crawl. I've almost been hit in the back many times for to this. The coffee is P2138
Incident date: Dec 2, 2025
Vehicle stops driving ; states to put in park and restart - recently happened while at airport picking up family ; called jeep, Stellanis, dealership - no help - active recall - requested buy back - crickets since. ; had happened as well in past - at dealership for 3 days - was told corrected. Still happening
Incident date: Aug 21, 2023
My father was in a fatal vehicle accident in which the car was going very fast and then he crashed into a building. The car then started on fire. The black box was unable to be recovered to check car function. There were no medical findings
Crash
Fire
1 deaths
Incident date: Dec 4, 2025
The contact owns a 2015 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated that the failure occurred while the contact was parking the vehicle. The contact's vehicle crashed into a vehicle that was parked beside the contact's vehicle. In addition, the vehicle crashed into the Dollar Tree Store doors. The contact sta... Read more
Crash
Incident date: May 20, 2025
While driving my 2022 Ford Ranger, the transmission failed to engage Drive. I started my morning as usual, letting the vehicle warm up and the RPMs settle before leaving my neighborhood. As I pulled onto the main road, the truck began acting strangely—I noticed it wasn’t accelerating normally and felt constant gear shifting without gaining speed. To avoid blocking traffic, I pulled over at a l... Read more
Incident date: Dec 4, 2025
It began with vehicle warning lights, several, illuminating. They did not illuminate at exactly the same time (such as when a car stalls) they illuminated consecutively i.e Airbag disabled, followed by, blind spot sensors unavailable, front collision, lane departure, power steering temporarily unavailable, park assist, lane departure... all unavailable. Finally, the check engine light. Driving 65 ... Read more
Incident date: Nov 1, 2024
While driving, the vehicle occasionally experiences a momentary loss of power, reacting as if the engine turned off. Power is restored after a few seconds, no longer than 10. The loss of power places everyone in the vehicle in danger, as well as surrounding vehicles. This is especially true when it occurs at interstate highway speeds, as it has done in the past. I called the dealership (Johnson... Read more
Incident date: Nov 20, 2025
THROTTLE LAG/LURCHING: When pressing the gas pedal at a full stop or pulling into traffic on the expressway the truck hesitates. it doesn't immediately go. This happens often...Transmission should be recalled. IT'S VERY DANGEROUS ESPECIALLY WHEN PULLING INTO TRAFFIC ON THE EXPRESSWAY
Incident date: Aug 15, 2025
On 10/29/25 the car lost power once it got to 3500rpm. Multiple warning lights came on. On 11/06/2025, the Thermo Control Valve, high pressure fuel line, and gaskets for intake manifold and EGR were replaced. On 11/24/25, when backing up slowly in a small parking lot, the rear camera detection picked up a raised cement walkway with metal railing. The brake was applied by the driver, however the c... Read more
Crash
JEEP
GRAND CHEROKEE
(2018) - VEHICLE SPEED CONTROL
Dec 3, 2025
Incident date: Sep 1, 2025
As I was pulling into a parking spot, traveling at a low speed I naturally applied the brakes but the car accelerated instead jumping a concrete curb and hitting a wall. In that moment I realized I had no control of the vehicle. This sudden unintended acceleration was accompanied by a loss of braking. Pressing on the brakes harder did not stop or slow the car. Brake and accelerator failed. The veh... Read more
Crash
Incident date: Dec 3, 2025
While driving on the highway my Jeep lost speed and power steering. All the warning lights flashed on and off while dinging. Dealership can't get a code to see what the problem is to fix correctly. Jeep has 2 dangerous recalls that could catch fire while driving or sitting. Both issues put my life at risk. Stellantis denied buy back.
MERCEDES-BENZ
SL600
(2004) - VEHICLE SPEED CONTROL
Dec 3, 2025
Incident date: Oct 1, 2025
While driving the vehicle there is excessive lag in throttle response when giving the vehicle gas pedal input. Example being when you push gas to accelerate there is a 1-2 second delay from the vehicle before there is movement or acceleration. This happens every time i drive the vehicle and has almost caused numerous accidents due to the inconsistent response to throttle input.
Incident date: Dec 3, 2025
Vehicle hesitates to accelerate from stop or slow roll when pedal is engaged. This hesitation nearly caused a collision when attempting a left-hand turn in heavy traffic. Problem can be reproduced easily and is exacerbated when on an incline. It has not been confirmed by dealer or service center. Occurs regardless of whether auto start/stop feature is enabled or not. Putting transmission in "S" mo... Read more
GMC
SIERRA 1500
(2017) - VEHICLE SPEED CONTROL
Dec 3, 2025
Incident date: Dec 13, 2021
While starting to accelerate from a stop whether it is going straight or turning the truck hesitates and takes multiple seconds to start accelerating leading to a potentially dangerous situation especially when turning and you can't get out of oncoming traffics way. Also when at a slow roll trying to accelerate the truck just does not apply any power for multiple seconds delaying movement and pote... Read more
Incident date: Nov 1, 2025
While I was en route to get a recall serviced my Vehicle powered off while I was driving, at a speed of 25mph, out of my neighborhood. The Dashboard instructed me to put the vehicle in park (P), press the brake and the start button to power on the engine. The check engine light remained on and the vehicle started driving real sluggish. I couldn’t get above 10mph. I pulled into a parking lot and ... Read more
Incident date: Dec 1, 2025
Driver side dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the sam... Read more
Incident date: Sep 1, 2025
While in a parking lot moving at very slow rate speed the car suddenly accelerated on its own. I had just slowly turned within a parking lot in preparation to backing into a parking space. I had just removed my foot from the accelerator and the car was almost at a stop and I was about to brake and put the car into reverse when it suddenly and rapidly accelerated on its own. My foot was not touch... Read more
Incident date: Dec 3, 2025
I would prefer that the vehicle be bought by RAM due to the unsafe issues ie . (the vehicle stopped at a all of the sudden while driving ,the emergency brake activated while driving, the transmission gave out and would not accelerate while driving on the highway, my wife and I could have been killed.
Incident date: Nov 30, 2025
I just recently purchased my vehicle through Mears Mazda locally in Lubbock, TX. At first i did not notice how unsafe it drove due to the recalls. The more i drive the vehicle i notice it feels like there is a resistance in braking or slowing down and getting stuck in certain gears when i am going at a lower speed below 20 mph. It causes concern for me if i am driving in a bigger city or in a traf... Read more
Incident date: Jun 1, 2022
Huge delay in the throttle response. You press on the throttle and there is sometimes a hesitation and the vehicle will not move or is jerky.
Incident date: Oct 13, 2025
On November 24, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We brought the car into the dealership on November 26th. The car was "fixeed" and we picked it up on December 2... Read more
Incident date: Dec 2, 2025
I own a 2022 Ram 1500 Bighorn with approximately 84,000 miles. This vehicle has repeatedly experienced a severe safety defect that began around 20,000 miles. On four separate occasions, the truck has suddenly decelerated in traffic without warning, would not shift out of gear, and in some cases would not shut off even when pressing the start/stop button. During the most recent incident, I was unab... Read more
FORD
MAVERICK HYBRID
(2023) - VEHICLE SPEED CONTROL
Dec 2, 2025
Incident date: Dec 2, 2025
I bought my 2023 Yukon Denali Ultimate on or around August 9 2023, and I bought it brand new. On May 28 2024, around 30k miles, I was on the highway and could no longer accelerate. I luckily got myself into the breakdown lane before my car shut down & lost power, ended up being towed to the closest dealership. After 18 days at the dealership, I finally had my car back with a "new engine". Fast fo... Read more
Incident date: Dec 2, 2025
AUTOMATIC REVVING INCIDENT 1 DATE: November 25, 2025 TIME: about 4:05pm LOCATION: [XXX] WEATHER: Slight rain, around 37º F VEHICLE STATUS: In Park, heat dial turned on. DESCRIPTION OF ISSUE: Turned key to on position while in park. ICE engine immediately turned on and revved all the way, as if the accelerator pedal was pressed down all the way. Pedal was NOT under floor mats. Immediately turned ... Read more