Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Dec 5, 2025
I was trying to park the vehicle and it unexpectedly started to accelerate. I had to slam on the brakes. This is not the first time this has occurred. It’s happened many times. I took it to the Ford dealership and they said they cannot find any problems so then I did some research on the Internet and found there’s other people saying the same thing so there’s clearly a problem with this vehi... Read more
VOLKSWAGEN
JETTA
(2024) - VEHICLE SPEED CONTROL
Dec 13, 2025
Incident date: Dec 11, 2025
The car stopped in a busy freeway saying electric issue and doesn’t give sufficient time to drive to shoulder. This is the 2nd time this happened within 2 weeks. First time, tesla said high voltage controller had an internal issue with voltage sensing. the hv controller was replaced along with pyrotechnic fuse. Tesla assured this shouldn’t repeat and it repeated again. This has kept us in a ca... Read more
Incident date: Nov 26, 2025
On Dec 12th the speedometer repeatedly showed very incorrect values, both displaying much faster than the vehicle was traveling and displaying zero when the vehicle had accelerated. We have not been able to replicate the issue. And it went away after shutting down and restarting the vehicle. The vehicle has not yet been inspected by anyone. From a safety perspective the speedometer accuracy is i... Read more
Incident date: Aug 17, 2025
Throttle lag truck stalls out when you try to go from a stop. It will cause an accident if this is not fixed. Also engines keep blowing up with out the hybrid system your truck will not have any port to get over to a safe spot on the road. Toyota is replacing engines but the ones they are putting in the trucks are the same ones that are failing.
Incident date: Dec 13, 2025
The vehicle was in supervised full self driving on the turnpike, when all of a sudden it darted out of the lane into th grass hitting a guard rail.
Crash
Incident date: Dec 11, 2025
Vehicle: 2023 Ford Mustang Mach-E (leased) The issue involves the cruise control system and steering wheel control layout (human-machine interface). Cruise control is unintentionally activated when attempting to use the turn signal due to the placement of the cruise control buttons. The vehicle is available for inspection upon request. On two separate occasions while using one-pedal driving, uni... Read more
Incident date: Dec 10, 2025
On [XXX] at [XXX] I was backing out of a driveway when my 2016 Prius V5 accelerated on its own. When I applied the brakes, nothing happened. I hit a curb, which flattened the front passenger tire. In order to get the car to stop, I took it out of gear and put it in neutral. The car finally came to a stop. My speed while backing out of the driveway was less than 5 mph. It accelerated to about 15 mp... Read more
Crash
Incident date: Dec 11, 2025
While driving at approximately 60 MPH on a highway, the vehicle suddenly lost motive power, stalled, and entered "limp mode," shifting into neutral or a low gear unexpectedly. This failure caused a rapid deceleration in high-speed traffic, effectively disabling the vehicle and creating an immediate safety hazard and risk of collision. The engine stalled completely, requiring the vehicle to be coas... Read more
Incident date: Dec 12, 2025
My 2024 Tundra has a throttle delay at times. When you go to accelerate quickly there is a second where the throttle cuts out and the truck stalls. This has almost caused me to get in multiple accidents.
FORD
EXPEDITION
(2023) - VEHICLE SPEED CONTROL
Dec 12, 2025
Incident date: Dec 11, 2025
Vehicle shut off while driving several times. Light issues Powered down shifting This truck had done this several times and been returned to dealer. Dealer states take it somewhere else they doing what Stellantis told them
Incident date: Nov 17, 2025
On a cold start, or if you drive with the vehicle in normal mode, from my understanding, vehicles are now fly by wire, the computer has a lag that if you attempt to pull out in front of someone, the truck will simply fail to go, then after a delay.It will take off like a rocket, to circumvent this issue, I have found.If you drive in sport mode, it tends to have less of a delay. But it's a serious ... Read more
Incident date: May 15, 2025
Throttle lags/hesitates at times when accelerating from a stop.
Incident date: Nov 22, 2025
The contact owns a 2024 BMW 330I. The contact stated that after starting the vehicle and shifting into reverse(R), while reversing out of a parking space, the accelerator pedal was slightly depressed and the engine revved high, and the contact slightly depressed the accelerator pedal again before the vehicle suddenly unintendedly accelerated and crashed into a stone column before coming to a stop.... Read more
Crash
Incident date: Dec 12, 2024
The contact owns a 2022 GMC Sierra 1500. The contact stated while driving at various speeds, the vehicle independently accelerated. The contact stated that the failure had occurred while driving approximately 60 MPH with the cruise control engaged and set at manual control and not adaptive cruise control. The contact stated that after manually disengaging the cruise control and depressing the brak... Read more
Incident date: Aug 31, 2025
Vehicle will inadvertantly accelerate or set cruise control to high speeds when on residential and low speed roads. Several times when either coming to a stop or accelerating from a stop vehicle has entered cruise control at 55-57 mph. Had to brake to stop vehicle acceleration.
Incident date: Dec 2, 2025
My Car Loosing Power The screen is black there is nothing showing on the dashboard this has been happening since August 2025 The SUV accelerate while I am driving or braking even when all of the lane changing and braking systems are turn off this happens often whenever I am driving the vehicle. It feels like someone else is in control of my car
Incident date: Sep 1, 2025
My vehicle recently began displaying the error messages “Service High-Voltage System” and “Reduced Acceleration – Drive With Care.” Since these warnings appeared, my vehicle’s heating system no longer works at all. This defect creates multiple serious safety hazards: 1.No heat in cold weather: Temperatures in my area are currently around 42°F, and the cabin cannot warm up. This creat... Read more
Incident date: Dec 5, 2025
UNKNOWN- While driving on highway, from 70 mph speed the car suddenly lost acceleration and speed dropped. No response to accelerator. Even with pushing the accelerator high, car will go in high RPM and speed will barely reach 40 mph. I was lucky that there was no other vehicle behind me, especially heavy automobile like semi truck as it would have crashed in me from behind due to sudden propuls... Read more
Incident date: Dec 2, 2025
With no warning truck just started jumping in neutral after take off from red light litterly almost getting hit from behind and on coming traffic and than I let off the gas pedal than it jerks back in gear and doesn’t want to stop and wants to jerk to keep moving like transmission won’t stop pulling had to turn truck off it is something electrical in transmission I can pull fuse and it resets... Read more
Incident date: Nov 23, 2025
I have an open safety recall that has no available fix. My dealership confirmed they cannot repair it and advised me it may be unsafe. Because I cannot safely operate the vehicle, I am requesting a manufacturer buyback or financial assistance toward a replacement vehicle. Please escalate this to a case manager.
Incident date: Sep 16, 2025
The MPH Sign Recognition mistakes 30mph when the sign reads 70mph.When the Cruise Control is set for 70mph the car begins to brake by itself thinking it is 40mph over the posted limit.This may cause a rear end collision. As a result I have discontinued using the Cruise Control to avoid an accident. This problem may exist on other late model Mercedes-Benz with the Sign Recognition option.
GRAND DESIGN
MOMENTUM
(2022) - VEHICLE SPEED CONTROL
Dec 11, 2025
Incident date: Apr 18, 2024
The ABS system and cruise control are currently inoperative. The ABS module has been diagnosed as faulty, but the replacement part from Chrysler is on a year-long backorder
Incident date: Dec 1, 2025
On 11/7/25 I brought my Jeep Wrangler 4xe for the two active recalls and an oil change. The battery recall could not be done. The motive power was supposedly fixed. Since then there has been a new problem. The Jeep gets to the point of stall (like the motive power issue) however right before the stall it surges. This really caught me off guard the first few times and I barely avoided three acciden... Read more
Incident date: Dec 8, 2025
While driving, the vehicle immediately went into full unintended acceleration without any input from the accelerator pedal. I removed my foot completely from the pedal, but engine RPM increased to full 7000 rpm’s and the throttle was stuck there. The vehicle surged forward unexpectedly. The car spun in circles 180 degrees and wouldn’t stop. This was a sudden and unpredictable event. This crea... Read more
Incident date: Dec 10, 2025
Vehicle was in reverse on an incline, in a driveway. The throttle was unresponsive and the vehicle began to roll forward down hill. After a few moments and, without warning, the throttle suddenly jumped to near full response, quickly accelerating the vehicle in reverse, and it was necessary to slam on the brakes. This behavior of extremely low throttle response for an unpredictable duration, follo... Read more
Incident date: Sep 25, 2025
I purchased the Audi Q4 Etron new. The issue that I'm bring up is 'self-acceleration' I had the intial incident 10/2025 where the car self accelerated (Audi Case open) but can't reproduce which almost pin a kid between my vehicle and another vehicle. I was able to react quickly to prevent a death. Second time 'self-acceleration" was on 3/27/25. My son pulling into garage with my sitting next... Read more
Crash
Incident date: Nov 27, 2025
The contact owned a 2017 Ram 1500. The contact stated that while driving at 40 MPH, the vehicle independently accelerated. The message “Service Electronic Throttle Body” warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the throttle body needed to be replaced. The vehicle was not r... Read more
Incident date: Nov 27, 2025
A particular corner where the arterial has a y turn. With cruise engaged the vehicle will do the emergency braking even though the lane is clear. Has occurred several times at this same location.
VOLKSWAGEN
ATLAS
(2024) - VEHICLE SPEED CONTROL
Dec 10, 2025
Incident date: Jun 1, 2024
At a stop, there is a delay when accelerating. It almost feels like it is "thinking" before it starts to go. There are no warning lamps. It is unsafe when pulling out of highway because of the uncertainty of when the vehicle feels like its going to go. Some call it turbolag but it feels more than that.
Incident date: Dec 8, 2025
The vehicle was shifting hard and eratically on the highway. All dashboard lights came on including the ESC failure warning. A misfire in cylinder 2 occurred without any warning lights causing the vehicle engine to stop running on a highway. The mechanic repair shop did a disgnostic evaluation and reported a catastrophic engine failure from cylinder 2. The engine does not run and requires full rep... Read more
Incident date: Jan 3, 2024
Road debris under normal driving conditions caused a puncture of the inverter radiator resulting in a total loss of coolant in the inverter and battery system. Inspection of the system at a Kia dealer confirmed the problem. The first sign of concern was an error displayed on the driver screen stating, "Check drive motor cooling system". There is no mention of this error in the owner's manual for t... Read more
TOYOTA
SIENNA HYBRID
(2025) - VEHICLE SPEED CONTROL
Dec 10, 2025
Incident date: Dec 10, 2025
My vehicle is under an open safety recall 01C involving the PTU system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the... Read more
Incident date: Dec 1, 2025
Since January 2023, my truck stability control system has been disabled related to CB4 NHTSA 24V-896 recall. TWO years! I can't sell the truck like this & I have no idea when it will result in an accident. Stellantis needs to be held accountable. Every contact with them results in a response of waiting for parts. I've had no choice but to drive another 18000 dangrous miles with this vehicle.... Read more
Incident date: Dec 3, 2025
Truck looses gear when pulling into traffic. It will shift out of gear and only allow coasting. At speeds of 40 MPH and higher it will down shift causing dramatic reduced speed with no brake warning to other drivers behind. It will also randomly loose power. It will have delayed shifts squealing tires upon shifting and excessive jerking that is uncontrollable.
Incident date: Dec 9, 2025
While attempting to make a right turn, the accelerator would not move. This happened again when attempting to merge on the highway. This almost caused a car to run into my side when turning, and a car had to avoid me on the highway when merging. I was trying to press the gas pedal, and it would not move. This is not a mechanical issue. It is a design flaw. The gas pedal allows you to depress on th... Read more
Incident date: Dec 7, 2025
While driving in approximately 10°F weather after the vehicle had been parked outside overnight during snowfall in Chicago, the vehicle displayed a warning that said “Do Not Drive — Maximum Speed 43 MPH.” At the same time, the brake pedal became extremely hard and the vehicle had significantly reduced braking ability, requiring much longer stopping distance. This occurred without any brake... Read more
Incident date: Nov 1, 2025
The car presented steering lock column issues with repair lights on at 50 miles. Since then, they have repaired the system numerous times and replaced that system fully twice. They also replaced the manual start system and six other pieces of the car over 18 visits to two different Chevy dealerships. The car still reduces speed and stops acceleration, has electric issues in the windows, lights and... Read more
GENESIS SUPREME
FIFTH WHEEL
(2022) - VEHICLE SPEED CONTROL
Dec 10, 2025
Incident date: Dec 2, 2025
My rogue is smelling like gas almost all the time and I am only getting 225-250 miles a full tank.
Incident date: Aug 8, 2025
Whining noise during acceleration in any gear, gets louder as acceleration advances
Incident date: Jun 8, 2022
Early 2024 and it continues today, I randomly get an alert about my braking system needing checked but then the message will go away and everything works fine. I finally took it to Keer Automotive dealership in New Lexington OH in March 2024 to see what was going on and they advised there was an issue with the ABS module and the part wasn't available but they were expecting it in May 2024 and it ... Read more
Incident date: Nov 28, 2025
Driving a loud bang was heard from the back of the car. Stopped to check, no obvious physical issue. A warning light came on, it was described as an issue with the air flap. Started driving again, it worked for a few 1000 feet. The car went into a limp mode while an arterial road, in the dark, slowing to not more than 20 mph on a 45 mph road putting driver and child passenger as well as other vehi... Read more
Incident date: Dec 9, 2025
Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended up being towed to a Kia Dealership where they informed me this was an issue under recall, but that r... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2023) - VEHICLE SPEED CONTROL
Dec 9, 2025
Incident date: Jul 1, 2025
I am experiencing an ongoing issue since the truck was new: the engine hesitates upon acceleration at any speed. When stopped this lag in throttle response makes it difficult to navigate in heavy or unpredictable traffic as the vehicle does not response to the pedal instantly and making intentional sudden speed changes is all but impossible to do safely. Depressing the pedal heavy to try and haste... Read more
Incident date: Mar 1, 2025
While driving on the interstate, the vehicle went into “limp” mode and showed a turtle on my screen. From there, my vehicle decelerated drastically from 80 to 40 and did not allow me to accelerate. The screen showed a message that stated the systems were shutting down. My vehicle continued to decelerate as I tried to get to a safe spot out of the interstate lanes. After “resetting” the veh... Read more
BENTLEY
FLYING SPUR
(2020) - VEHICLE SPEED CONTROL
Dec 9, 2025
Incident date: Dec 9, 2025
The vehicle does not predictably respond to throttle inputs (if it responds at all), when you come off the brake pedal it will begin rolling at "idle" speed as normal but when you begin to increase throttle input NOTHING will happen for several very important seconds as you roll into an intersection or need the vehicle to accelerate to maneuver. This had happened multiple times before scheduling ... Read more
Crash
Incident date: Nov 12, 2025
This has happened twice in a month. I was driving on the interstate and the check engine light began flashing. The engine lost power and would not accelerate beyond 40 mph. The situation was incredibly unsafe as both times I was on the interstate and had to pull over. The second time was at night and around heavy construction which increased the danger. On each occasion the light turned off and th... Read more
Incident date: Dec 2, 2025
The contact owned a 2012 Toyota Corolla. The contact stated that while parking in a post office parking lot and depressing the brake pedal, the vehicle experienced sudden and unintended acceleration, crashed into a tree, and shut off. There was no warning light illuminated before or after the crash. There was no property damage. The air bags did not deploy. The contact sustained a hematoma and pai... Read more
Crash
1 injured
CHEVROLET
SILVERADO 1500
(2015) - VEHICLE SPEED CONTROL
Dec 8, 2025
Incident date: Dec 3, 2025
I was driving on the freeway steady at 72mph and the car suddenly accelerated on its own. It hit 90 within seconds and I had to step on the break for the car to slow down.
Incident date: Dec 7, 2025
The contact is a police officer from the Simi police department, who called on behalf of the owner of a 2026 Tesla Model Y. The contact stated the owner was driving at 30 MPH with full autopilot mode with direction destination set, the vehicle increased in speed to make a U-turn on the opposite side of a driveway; therefore, the driver attempted to disengage the autopilot and depressed the brake p... Read more
Crash
Incident date: Nov 30, 2025
The contact owns a 2022 Hyundai Tucson. The contact stated that upon shifting to reverse(R) and depressing the brake pedal, the engine revved and the vehicle accelerated unintendedly. The contact continuously depressed the brake pedal, and the vehicle made a 360-degree turn and almost struck three vehicles. The contact was able to stop the vehicle after several attempts, and the contact parked the... Read more