Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Jul 14, 2021
Twice: once in August and most importantly 09/07/2024 was slowing down to stop at a dry cleaners when the car reved up and accelerated forward. I continued to apply brakes all the way to the floor and couldn’t get it to stop, so ran into the businesses’s van. USAA paidfor repairs to both, but due to fears for my safety and life and those of others, I have not driven it since. I have had it t... Read more
Crash
1 injured
Incident date: Dec 1, 2022
I own a 2018 Ram 2500 equipped with the 6.7L Cummins diesel engine that I purchased brand new in Iowa. For approximately the last four to five years, my vehicle has displayed persistent warnings including “Service Electronic Braking System,” ABS warning light, and traction control warnings, accompanied by constant audible alerts. As a result, multiple braking safety systems are disabled, inclu... Read more
Incident date: Oct 30, 2025
I am filing a formal complaint regarding serious safety and mechanical problems with my vehicle. The brakes do not function properly and I have to add brake fluid every few days, which indicates a possible leak or brake system failure. This creates an extremely dangerous driving condition. The vehicle also has electrical problems, including malfunctioning lights. The engine has lost power, making ... Read more
Incident date: Dec 18, 2025
In 9/2025 I noticed that the vehicle software was defaulting to a speed limit of 55 mph. I noticed that when in any form of autopilot and FSD it would accelerate to that speed. This happens in any situation before the car encounters a sign or an area that it's internal map corrects it, which is not common outside of major routes in Idaho. This includes paved marked roads, graded roads, single trac... Read more
Incident date: Jan 9, 2026
While using cruise control at highway speed, the car suddenly slams on the breaks causing major panic. Oversteering onto incoming traffic and cars following are affected slamming on their breaks to avoid contact. Have contacted Tesla Service Center multiple times addressing the problem (Phantom breaking problem). What they keep on telling me is that there is no fix to the problem at this time. The... Read more
Incident date: Dec 9, 2025
I was pulling into a parking space at my church, same place I routinely parked. I was moving forward slowly with foot on brake alternating lifting foot to move forward until I was all the way in. As I lifted my foot from the brake, the car suddenly accelerated forward, going over the cement parking block, on to the grass and sidewalk before it stopped. Two metal handrails along the steps into the ... Read more
Crash
Incident date: Jan 9, 2026
This is an update to my previous entry regarding my 2025 Honda Pilot. The car dealership brought the Pilot back to us in February, 2025, stating there was nothing more they could do and told us it was unfixable. From February until current, we continue to experience the same safety concerns: We will be driving it on the highway, going 70 mph, the Pilot brakes hard to half its speed, and all safety... Read more
Incident date: Mar 26, 2024
The Instrument Cluster, the Speedometer and "NOW" the Odometer are not working--absolutely dead. "NOW" is in caps because to my surprise I noticed just recently that the Odometer is not working. In April 2021, after several weeks of waiting for the repairs to be finished, a Kia dealer, PEAK KIA in Colorado replaced the Instrument Cluster because of the faulty Speedometer. (This repair was done ... Read more
Incident date: Dec 23, 2025
The contact owns a 2024 Chevrolet Express. The contact stated that while attempting to accelerate, the vehicle hesitated, jerked, and stopped unexpectedly. There were no warning lights illuminated. The vehicle was serviced by an independent mechanic who determined the failure was associated with DTC: P129F-00 (Fuel pump drive control module). The part was replaced. The contact stated that the vehi... Read more
Incident date: Jan 9, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS and Traction Control warning lights were illuminated. While attempting ... Read more
Incident date: Dec 21, 2025
The electronic dashboard goes black while driving. I was driving to work on the highway at highway speeds and the entire electronic dashboard went black including the hud display and the radio screen. The radio screen turned back on and auto reconnected to my phone and android auto. I was able to safely get to an exit and park, turn off the car and restart and the dash did come back on to then go ... Read more
Incident date: Jan 8, 2026
I am reporting a safety-related issue involving the ECM / torque converter on my 2012 Toyota Camry. This issue can cause loss of power, hesitation, or stalling which presents a serious safety concern while driving. The issue impacts drivability and can result in sudden loss of acceleration or engine stalling, especially at higher speeds or during merging. This creates an increased risk of collisio... Read more
Incident date: Nov 14, 2025
On 1/6/2026, as I slowed down as I was turning into my parking lot. I had Eco and e-pedal ON for regenerative braking. As I was turning into the parking lot, the car suddenly accelerated, went over the curb, across the street, over another curb before finally stopping after colliding with a structure. I was driving slowly and distinctively recall braking. This sudden unintended acceleration put s... Read more
Crash
Incident date: Jan 8, 2026
The contact owns a 2024 Jeep Compass. The contact stated that the vehicle failed to start. The vehicle failed to accelerate as intended while driving at 35 MPH and started to decelerate unintendedly. The check engine and the throttle system warning lights were illuminated. The vehicle was taken to the local dealer, where it was test-driven, but the dealer was unable to duplicate the failure. The v... Read more
Incident date: Apr 1, 2025
Summary of Safety Defect: While my 16 year old daughter was driving our 2014 Kia Soul in December 2025, the car suddenly lost power in traffic and would not go over 20 mph; the check engine light came on and the vehicle entered limp mode. The sudden drop in power created a high anxiety, hazardous situation for my daughter, who had only had her license for a week, during rush hour traffic. The vehi... Read more
Incident date: Jan 5, 2026
I am the original owner of this vehicle and the engine and controls have not been modified in any way. Yesterday while driving at approximately 30 mph on a surface street with dry road conditions in the “2H” setting on the Drive Modes Selection Dial my truck spontaneously shifted into four-wheel drive high and then attempted to switch into four-wheel-drive low – “Rock Crawl Mode.” The ... Read more
Incident date: Dec 31, 1969
I bought the car on September 2, 2025. The car has been in the dealer 5 times. The last one started on December 2, 2025, and still in the dealer as of today (January 8, 2026) no solution has been found. Most of the time is having problem with the technology in the car. I cannot even drive it. It has problem with cameras, Traffic sign recognition, adaptive cruise assistant, adaptive light malf... Read more
ALFA ROMEO
GIULIA
(2019) - VEHICLE SPEED CONTROL
Jan 8, 2026
Incident date: Sep 9, 2025
As of [XXX] , I witnessed a squealing sound coming from the rear end of my 2018 Denali Yukon XL truck. And it's affecting my braking. And it jerked when I changed my gears on my truck . And there are lights on in my dashboard on my truck. The engine light was blinking on and off and the traction control light was blinking on and off also. But the back driver side of the truck was squealing also. P... Read more
Incident date: Oct 22, 2025
I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a... Read more
Incident date: Nov 29, 2025
While driving at highway speed and the adaptive cruise control engaged, the vehicle applied the brakes without driver input. The vehicle slowed gradually over several seconds even though there was no vehicle, pedestrian, or obstacle present in front of the vehicle. Road and environmental conditions were clear and normal, including clear weather, dry roadway, and unobstructed lane of travel. Traffi... Read more
Incident date: Jan 7, 2026
This is in regards to Recall #C4B for the ABS/HCU failure on my 2017 RAM. This recall was issued over a year ago in November of 2024, but Stellantis has yet to DO ANYTHING and can't even tell us when a remedy will be available. I have asked my local dealership and get the same answer, NOTHING!!! The parts must be available, because the dealership told me that I could purchase the part from them... Read more
Incident date: Dec 15, 2025
This vehicle on an ongoing basis is reporting false speed limits. It consistently abruptly drops the indicated speed limit from 70MPH on [XXX] northbound in Salt Lake City. the vehicle slows itself abruptly in traffic that is sometimes dense and traveling 70 to 80. An eventual rear end collision seems likely which could involve multiple vehicles. It intermittently presents the same risk in oth... Read more
Incident date: May 15, 2025
This is a 2021 Vehicle, and beginning in April of 2022, I have been telling my dealer that there is something wrong, but they haven't been able to fix it. When I am driving, there are times when the car will fail to accelerate. Also at times it feels like I have been rear ended and the car lurches. I have said this is a safety issue and neither the dealer nor Inifiniti Customer Consumer Affairs... Read more
Incident date: Apr 1, 2025
While driving at normal speeds, the transmission hesitates and pops when shifting into 4th gear. The vehicle slows down unexpectedly before shifting and will suddenly downshift without warning. This causes abrupt deceleration and creates a safety concern, especially at highway speeds. The issue occurs intermittently and without driver input. Even when I’m in normal gears it will downshift and ca... Read more
GMC
SIERRA 1500
(2025) - VEHICLE SPEED CONTROL
Jan 7, 2026
Incident date: Dec 12, 2025
The contact owns a 2010 Chevrolet Malibu. The contact stated that under previous vehicle ownership, the vehicle was repaired under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control (ESC); however, the recall repair failed to prevent a failure. The contact stated that while depressing the brake pedal, the rear brake light fai... Read more
Incident date: Jan 6, 2026
I am reporting an unresolved safety defect involving the 12.3-inch instrument panel display on my Toyota RAV4 Prime, which is the subject of NHTSA Recall 25V595 (Manufacturer Recall 25TB08). The defect affects the LED digital display that provides critical driver information, including vehicle speed, warning indicators, and operating status. Initially, the display would intermittently go blank at... Read more
Incident date: Dec 7, 2025
The contact owns a 2025 Lexus NX 250. The contact stated that while parking in a disabled spot, going forward, the vehicle struck a handicap post during an unintended acceleration, which then crashed into the parked vehicle in front before the contact was able to shift the vehicle into park. The contact stated that the vehicle went over the parking barriers between the spots. The front of the vehi... Read more
Crash
Incident date: Dec 23, 2025
I purchased a new 2023 Kia Sorento in February 2023 from Ken Garff Kia Avondale. Since shortly after purchase, the vehicle has experienced repeated electrical and mechanical failures that substantially impair safety. In July 2023, the vehicle began displaying flashing lights, dashboard error messages, and system malfunctions while driving, despite no collision or visible damage. The air condition... Read more
Incident date: Jun 3, 2022
While operating on a public roadway with Tesla Full Self-Driving (Supervised) engaged, the vehicle unexpectedly departed its intended roadway trajectory. Upon recognizing unsafe vehicle behavior, I attempted to manually override and disengage the system using normal driver control inputs. Despite these attempts, the system did not disengage or yield control in a timely or effective manner. The veh... Read more
Crash
1 injured
Incident date: Sep 30, 2025
FRONT COLLISION SENSOR WILL BLINK RED AMD RING A LOUD ALARM WHEN NO VEHICLE IS IN FRONT OF ME WHILE DRIVING ON THE HWY GOING 80 mph OR SIMILAR AND WHEN IT DOES IT WILL APPLY THE BRAKES AND THERE ARE PEOPLE BEHIND ME ABOUT TO CAUSE A CRASH. BUT WHEN A VEHICLE PULLED IN FRONT OF ME, THE FRONT COLLISION SENSOR WARNING DID NOT WORK AT ALL. VEHICLE WAS INSPECTED BY DEALERSHIP AND THEY FOUND NO ISSUE BU... Read more
TOYOTA
GRAND HIGHLANDER
(2024) - VEHICLE SPEED CONTROL
Jan 6, 2026
Incident date: Aug 16, 2024
Upon starting the vehicle, it failed to engage in reverse. Although the backup camera activated, the vehicle remained stationary. After multiple ignition cycles, the vehicle eventually engaged in reverse and then moved forward in Drive. However, shortly after, the vehicle experienced a sudden loss of power and entered "limp mode," restricting speed to approximately 15–20 mph regardless of thrott... Read more
Incident date: Dec 8, 2025
Sitting at stoplight and attempted to go. Car wouldn’t go above 10mph even with pedal all the way down. Drove for a bit trying to figure out what was wrong. Then flashing red lights and beeping telling me to pull over safely. Pulled over and turned the car off. Restarted and car said charge battery. Apparently this is called “limp mode” and happens when there is something seriously wrong wit... Read more
Incident date: Jan 6, 2026
When engaging the gas pedal, it broke off during travel, requiring a need to pull over. Gas pedal is entirely plastic and contains no metal parts.
HYUNDAI
SANTA FE SPORT
(2017) - VEHICLE SPEED CONTROL
Jan 5, 2026
Incident date: Jan 5, 2026
The impact on the car is we no longer have cruse control (basic feature) and every time we turn on the car we see many warning lights turn on. Some other feature that does not work is lane assist does not work. According to what shows up to on the dashboard there are problems for "road departure mitigation system Problem", "Auto high-beam problem", "Adaptive cruse control problem", "Lane keeping ... Read more
FORD
F-150 LIGHTNING BEV
(2023) - VEHICLE SPEED CONTROL
Jan 5, 2026
Incident date: Jan 3, 2026
While driving at approximately 65 mph on the I-405 freeway in Irvine, CA during rainy conditions, my 2019 Mercedes-Benz C300 suddenly and completely lost acceleration without warning. At the same moment, a Check Engine Light illuminated on the dash. I was forced to coast across all lanes and stop in the emergency shoulder in a very unsafe area with high-speed traffic passing close by in low visib... Read more
Incident date: Jan 5, 2026
-- What component or system failed or malfunctioned, and is it available for inspection upon request? This report is regarding a premature transmission failure in our 2017 Toyota Highlander equipped with the UA80F 8-speed automatic transmission. Our highlander is currently stuck at High Tech Automotive in Wenatchee, WA 150+ miles from home after experiencing a transmission failure on the highway.... Read more
Incident date: Jan 5, 2026
There is an open recall (C4B) for my Ram truck. The ABS light and "Service Brake System" light and message are currently displayed on the truck's dash. I contacted FCA about a year ago and told them I have an active issue. They said they placed me on a priority wait list but the remedy is not available yet. It is unacceptable for them to not have a remedy ready for an 8 year old truck when the ... Read more
Incident date: Jan 2, 2026
No cruise control, ding ding ding no traction control ding ding ding no abs ding ding ding
Incident date: Nov 1, 2025
I was driving home and the truck started to shift very harshly and had died at a stoplight , I put it into park and restarted it and the engine light came on tried to put it into drive and it had jumped forward very rough as soon as I did, started driving again and then the truck shifted into 5th gear and would not shift out of 5th gear at all was very slowly leaving from stop signs and the high s... Read more
FORD
EXPEDITION
(2022) - VEHICLE SPEED CONTROL
Jan 5, 2026
Incident date: May 5, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the sev... Read more
Incident date: Aug 18, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to ... Read more
Incident date: Jan 5, 2026
The vehicle intermittently enters a reduced power/limp mode resulting in a sudden loss of acceleration while driving. This has occurred multiple times, including while towing, when the vehicle was unable to safely maintain or reach highway speeds. The loss of power creates a dangerous condition when merging or driving in traffic. Warning messages indicating reduced engine power have appeared, and ... Read more
Incident date: Dec 16, 2025
This vehicle has the 10R80 10 speed transmission, the same transmission that is in the Mustang that is under recall now. That was reset at a Ford dealership in 2023 I believe. It was not acting up at that time, they "fixed" it then while it was in. Now a few years later this problem is VERY PERSISTANT now, constantly missing, skipping, and losing power trying to accelerate trying to get on to busy... Read more
Incident date: Oct 13, 2025
Component/System that failed: The engine (T5 Drive-E) experienced sudden loss of propulsion and entered reduced engine performance mode. The vehicle is currently available for inspection and was towed to an authorized Volvo dealer following the incident. How safety was put at risk: On July 3, 2025, while driving approximately 75 mph on a crowded interstate highway in rural Ohio with cruise contro... Read more
Incident date: Nov 1, 2025
My vehicle has been out of service since October 7, 2025 due to a complete failure of the instrument cluster (combination meter). This issue is related to SAFETY RECALL 25TA08. The instrument panel is fully non-functional, making the vehicle unsafe and inoperable. The vehicle has been at Toyota dealership for approximately three months, with no repair completed and no clear timeline provided. Th... Read more
Incident date: Sep 20, 2025
"I am reporting a fatal crash involving a 2024 Toyota Corolla (VIN [XXX] I do not know the exact mechanical cause, but the following symptoms occurred: 1) The driver reported dashboard lights (red and blue) flickering on and off, windows and locks going on or off. 2) There was hesitation in acceleration after taking off, 3) The vehicle failed to stop and went airborne causing a FATAL accident. I... Read more
Crash
1 deaths
Incident date: Nov 1, 2025
The vehicle was plugged in overnight. To the set 80% limit. When I got up to leave for work and take family out. The vehicle check electrical system warning ⚠️ came on and the then the vehicle would not drive past 41mph. Then in a few minutes dropped down to 28mph and would not go any further. Took the car to dealership which was miles away and 18 miles per hour was my top speed when I pulle... Read more
Incident date: Oct 28, 2025
The vehicle experienced an unintended acceleration in which it unexpectedly increased speed without any input from the driver. At no point was the gas pedal depressed, yet the vehicle accelerated on its own. This sudden and uncommanded movement occurred without warning and was inconsistent with normal vehicle operation, leaving the driver with no intentional control over the acceleration. Followi... Read more
Crash
1 injured
Incident date: Dec 29, 2025
Genesis Connected Services is not functional on vehicle since December 23 2025. This module controls Emergency Services and communications, Navigation and vehicle safety features. Genesis has been contacted more than 5 times already and no solution or fixes have been done as of todays date.
JEEP
GRAND CHEROKEE
(2020) - VEHICLE SPEED CONTROL
Jan 3, 2026
Incident date: Jul 3, 2025
The drive train car would not go then my accelerator will rev up and down and not go over 10 miles a hour then all these service lights come on and car go in like limp mode and not drive in middle of intersection no one inspected the car i tuned it off and let it sit for 24 hours and started it and it was normally except the acceleration goes up and down when it wants to there were a lot of w... Read more