Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Dec 26, 2025
The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally and failed to accelerate as intended while depressing the accelerator pedal. The contact pulled to the side of the road. The vehicle failed, then failed to respond while in drive or reverse. No warning light was illuminated. The contact called for Roadside Assista... Read more
Incident date: Sep 1, 2025
There has been an open recall for over a year and no remedy has been found. I am having failure with my speed power and every dealership wants to charge me because there is no remedy for this recall. My vehicle is eventually going to give out if I don't get this fixed and unfortunately i don't have the money.
JEEP
GRAND CHEROKEE
(2024) - VEHICLE SPEED CONTROL
Jan 22, 2026
Incident date: Jul 22, 2024
As I began to move the car, the vehicle suddenly accelerated on its own. I attempted to brake before reaching the stop sign, but the car continued to gain speed. I estimate the vehicle reached approximately 60 mph. Within seconds, I collided with two vehicles and then a palm tree, sustaining a frontal impact. The entire incident occurred within approximately two to three seconds, during which the ... Read more
Crash
1 injured
THOR MOTOR COACH
SEQUENCE
(2020) - VEHICLE SPEED CONTROL
Jan 22, 2026
Incident date: Oct 30, 2025
The PTU was bad and was replaced by the dealership under Chrysler extended warranty. The dealership then said the transfer case module and motor needed to be replaced and while at the dealership replacing those components they informed me that the rear differential axle is bad resulting from the bad PTU
CADILLAC
ESCALADE ESV
(2020) - VEHICLE SPEED CONTROL
Jan 22, 2026
Incident date: Aug 8, 2025
Vehicle was around empty with 40miles remaining and would not start via keyless remote. Upon starting the vehicle all lights on the dashboard came on, this has happened previously and it fixed itself. When this happens, I have 0 brakes. Forward Collision unavailable, Service Brake Pads monitor, Service Traction Control, Service Steering Column, but most importantly Brake System Failure
Incident date: Jun 1, 2024
While driving in the Los Angelas area on March 24, 2025, on the 210 Freeway approaching the 605 Freeway the vehicle abruptly decelerated from 65mph to 45mph. A message appeared instructing "continue to your destination, do not turn off your engine, if you turn off your engine you may not be able to start it again." We contacted Jeep Connected who directed us to Cerritos CDJR. As we were heading so... Read more
JEEP
GRAND CHEROKEE
(2024) - VEHICLE SPEED CONTROL
Jan 21, 2026
Incident date: Nov 21, 2025
The contact owns a 2014 Ford F-150. The contact stated that while shifting into reverse or drive, the vehicle seemed to be in neutral and failed to move. The vehicle failed to shift into gear. The wrench symbol was displayed. After resetting the codes, there was an abnormal squealing sound. The engine light was illuminated. The vehicle went into safe mode. The contact stated that the vehicle was t... Read more
Incident date: Dec 23, 2025
I wanted to register a complaint on an issue we have experienced in our 2024 Honda Prologue EX Elite with the "CV axles." This vehicle was sold to us with like-new mileage and was also certified, pre-owned by Honda. Symptoms of the problem were knocking sounds heard from the lower, front section of the car when accelerating from a stop and turning at the same time. It was first noticed around 4... Read more
GMC
SIERRA 3500
(2020) - VEHICLE SPEED CONTROL
Jan 21, 2026
Incident date: Jan 12, 2026
Vehicle stalls after stopping often
Incident date: Jan 21, 2026
The transmission of this model car is very poorly programmed a low speeds. it is constantly jerking in and out of gears making it difficult to moderate speed. There is also a substantial delay between hitting the pedal and accelerating the vehicle. The issues with the transmission paired with the very delayed accelleration leads to very ineffective control of the vehicles speed, leading to what I ... Read more
Incident date: Jan 15, 2026
Following a manufacturer over-the-air (OTA) software update released in Fall 2025 and subsequent completion of Safety Recall 68C, my vehicle exhibits new and dangerous driving behavior that did not exist prior to these updates. While operating in electric mode, the vehicle can unexpectedly lose power during acceleration, including at roadway speeds and while climbing hills, creating a risk of sudd... Read more
Incident date: Aug 21, 2025
I am filing a safety defect complaint regarding my 2017 ford explorer. The B pillar has broke in half a couple of years ago and nearly struck a vehicle behind me and if the remaining trim piece detaches, it could become a serious risk of collision, injury or property damage. it states NHTSA works to prevent unsafe traveling which is why I'm writing this. I have contacted Ford customer service and ... Read more
Incident date: Jan 2, 2026
The BMW, while turning at low speed into a parking space, suddenly accelerated and the braking system failed. Airbags deployed after multiple impacts with other vehicles and a fixed object, causing serious personal injury for the driver. The incident occurred on 01/16/2026. The vehicle is a total loss, has not yet been inspected, and is in storage. No warning lamps, messages or other issues wer... Read more
Crash
1 injured
Incident date: Jan 18, 2026
While driving the anti-skid anti-lock failure light flashes with an audible warning. This has routinely been happening since early 2025, with the only local dealer advise is to rapidly depress the gas pedal with the key on (engine off). There’s been zero advancement to provide remedy to date. When I ask the dealer, he says “we haven’t been notified yet of parts being available. You’ll be n... Read more
Incident date: Dec 31, 1969
The contact owns a 2025 Ford F-150 used for hauling a 2021 Little Guy Max. The contact stated that while driving up a steep hill at an undisclosed speed, the vehicle accelerated inadvertently, and when the brake was depressed, the vehicle failed to slow down as intended. The contact stated that the vehicle then stopped accelerating with an unknown " Braking" message displayed. The vehicle was then... Read more
Incident date: Jan 20, 2026
Lost all power to vehicle after driving for approximately 40 minutes, around 60-70 MPH. I was driving on the highway and then lost all power. I was able to pull off of the interstate and got a few blinking messages. The only one I remember was "Shift to P to Start". I could not accelerate at all and probably had less than a minute to get to safety before the car coasted to a stop and I was forced ... Read more
Incident date: Jan 19, 2026
Unknown. Intermittently when merging into highway traffic from the onramp, the truck will stall and I will lose acceleration. There will be a loss in power and the truck speed will not change. instead it will just coast with no ability to change speed. I have owned the truck for 1 year and 3months. I advised the dealer and they can not duplicate the issue.
GMC
SIERRA 1500
(2019) - VEHICLE SPEED CONTROL
Jan 20, 2026
Incident date: Dec 28, 2025
Piston oil ring recall update complete in July 20 25. A month later key fob battery dies. Replaced key fob battery every other month since recall. September 20 25 had brakes and rotors changed at dealership since then anti-slip alert has triggered twice on dry roads. Light comes on then immediately goes off. Remote car starter stopped working in December. Dealership had no resolution for key fob i... Read more
Incident date: Jan 20, 2026
I am submitting this complaint to report a serious and recurring safety issue with my Honda Odyssey involving the camera system. Multiple warning messages and fault codes appeared on the dashboard simultaneously, including: -Collision Mitigation System Problem -Adaptive Cruise Control Problem -Lane Keep Assist Problem -Auto High Beam Problem These systems are all disabled. This failure occurred wi... Read more
Incident date: Jan 11, 2026
Phantom braking when there is no cars or anything on the road. The car would immediately brake out no where. It could cause an accident randomly braking when using cruise control.
Incident date: Dec 17, 2025
The contact owns a 2013 Honda Accord. The contact stated that while slowly pulling into a parking spot at approximately 2 MPH, the vehicle unintentionally accelerated and crashed into the rear end of another parked and unoccupied vehicle. The contact stated that the vehicle sustained front grill, fenders, headlights, and bumpers damaged, and the camera cords were hanging out of the grill. The air ... Read more
Crash
Incident date: Feb 7, 2025
The contact owns a 2024 Honda CR-V. The contact stated that while attempting to park in a parking space, the vehicle suddenly accelerated and crashed into a 2012 Cadillac in front of her. There were no reported injuries, fire, air bag deployment, or police report filed. There were no warning lights illuminated. The vehicle was driven to an auto body shop. The local dealer was contacted, who refer... Read more
Crash
Incident date: Jan 10, 2026
10/14/25: Started car and put it in reverse, slow to reverse. Then tried to pull forward, very sluggish with a delay, then when I pushed accelerator a little more, it took off and then it wouldn’t stop. I had to slam on breaks to stop. My head jerked forward and back and hit the headrest. My son was pushed forcefully into his seatbelt to stop the momentum. I turned on/ off car and then started t... Read more
GMC
SIERRA 1500
(2025) - VEHICLE SPEED CONTROL
Jan 19, 2026
Incident date: Aug 9, 2025
While driving, the vehicle experienced a sudden loss of propulsion and significantly reduced acceleration. At the same time, the climate control system stopped producing heat. A red warning message appeared instructing me to stop safely. The vehicle would barely accelerate, creating a dangerous situation while driving. This issue has occurred three separate times, including twice in the same day. ... Read more
Incident date: Jan 19, 2016
While driving on interstate 20 and then on I65 my cruise control dropped off causing the vehicle to sudden decrease in speed. Rear end collision narrow avoided due to commercial vehicles, following, quick action saved a disaster. This loss of cruise control, is/was caused by the warning ⚠️ of recall C4B/NHTSA 24V-896. We are now experiencing a total loss of safety (service elect... Read more
CHEVROLET
SILVERADO 2500
(2021) - VEHICLE SPEED CONTROL
Jan 19, 2026
Incident date: Dec 5, 2025
I've noticed a decrease in power. My car won't go over 40 miles an hour; 3,000 Rpms. There had been no warnings prior or any engine codes that had popped up. I'm not sure why it started happening.
Incident date: Dec 6, 2025
My 2023 Hyundai Ioniq 5 suffered a sudden Integrated Charging Control Unit (ICCU) failure that put me in grave danger. As I left my workplace in the evening, I heard a “pop” sound and got the dashboard warning, “Check Electrical Vehicle System.” It was unclear what the warning meant. I had 65% charge left at that point. As I began driving, the gas pedal “stuck,” not allowing me to acc... Read more
TOYOTA
REDUNDANT SIENNA
(2021) - VEHICLE SPEED CONTROL
Jan 18, 2026
Incident date: Jul 29, 2024
Limp mode. It doesn't have speed only goes about 10-20 mph, doesn't give any gas it'll stall act as if it wants to shut down. Transmission Shift Cable. Stalls want let me get gas or nothing slowing down in traffic, it just gives up. No. yes. others Check engine light, Stabilitrak/traction control system, ABS sensor Whenever the check engine light came early part of December.
Incident date: Jan 17, 2026
Got this car Oct 16 2025 and check engine lights on the place in Greenbriar dreka passed emmission and the shop explicit auto sold me car for 7500 been having problems with car since owner told me to do what I need to do no refund nothing in writing saying as is this car needs axles ball joint lower arm control and more car not safe for me and my kids this car go get emission passed so when u take... Read more
Crash
Incident date: Jan 17, 2026
There have been multiple times, since owning the vehicle, when there is dangerous throttle lag. I step on the gas to turn and nothing happens for a few seconds. It can be pretty scary when there is a car coming and the truck just rolls for a few minutes before accelerating. It’s become a major safety concern for my family.
Incident date: Jan 18, 2026
Some Drive Assist Systems cannot operate: Clean Area shown. This message keeps appearing without any weather factors or anything to cause it. Happens nearly daily while using adaptive cruise. Then the next day without doing anything (like cleaning area) it starts working.
TOYOTA
CAMRY SOLARA
(2006) - VEHICLE SPEED CONTROL
Jan 17, 2026
Incident date: Jan 2, 2026
Car experienced sudden braking on roadway upon entering a covered bridge. Red screen on dash and beeping. Foot on gas but not moving forward - Almost causing a crash and immediate risk of injury or death. Bringing vehicle into Infiniti dealer for service to see if there are diagnostics they can run to determine the cause of the event.
Incident date: Jan 1, 2026
Copper wiring on driver seat caught fire causing damage to driver door driver harness underneath the dash and electric seat mechanism also caused staining to the fabric and interior
Fire
JEEP
GRAND CHEROKEE
(2015) - VEHICLE SPEED CONTROL
Jan 17, 2026
Incident date: Aug 11, 2025
Vehicle unexpectedly entered reduced-power mode while driving. Speed was limited to approximately 25 mph and vehicle displayed “STOP VEHICLE AND CHECK BATTERY” warning along with master warning light and battery warning. MyHyundai system logged an active air flap fault. Vehicle was not drivable and required flatbed tow to dealer. This created a traffic safety risk due to sudden loss of power a... Read more
FORD
BRONCO SPORT
(2022) - VEHICLE SPEED CONTROL
Jan 17, 2026
Incident date: Jan 16, 2026
In March 2025, my 2022 Kia Soul developed a check engine light and drivability problems that progressed to rough idle, loss of power, reduced power with limited speed and an unresponsive throttle, and stalling after continued driving. The vehicle was taken to the dealership, and the dealer performed a major timing related repair (camshaft and related timing/CVVT components) under on 03/07/2025. I... Read more
Incident date: Oct 5, 2025
Transmission jumped out of gear when I turned the corner. 2nd Ford edge I own that has done this. 1st car sitting in driveway waiting to get fixed.
Incident date: Jan 16, 2026
I have had multiple instances where the vehicle has failed to accelerate when making a left hand turn. Each time this has occurred, my car has rolled into the intersection from a stop at a small decline, but the gas seems to do nothing. My car silently rolls forward and then I have no power or gas and am trapped with no acceleration. I’m worried this is going to get me into an accident and... Read more
JEEP
GRAND CHEROKEE
(2012) - VEHICLE SPEED CONTROL
Jan 16, 2026
Incident date: Dec 18, 2025
After a complete stop vehicle acceleration lags when pressing accelerator.
Incident date: Oct 1, 2025
On [XXX] at [XXX]. in Cupey, Puerto Rico I was moving from west to east in the[XXX] parish underground parking. While parking my car in reverse, I needed to drive forward to accommodate the car in the parking space. As I shifted to drive, the vehicle accelerated on its own, the breaks were not working and hit a concrete wall. All the airbags exploded, and I was stuck inside the car. The car doors ... Read more
Incident date: Jan 12, 2026
The contact owned a 2024 Toyota Rav4. The contact stated that while driving at slower speeds at a gas station, attempting to drive into the car wash, the vehicle independently accelerated and crashed into a fence and a nearby tree, where the vehicle came to a stop. No warning light was illuminated. In addition, the contact attempted to depress the brake pedals to stop the vehicle; however, the veh... Read more
Crash
Incident date: Jan 10, 2026
Cruise control activates at speeds below 2 mph which frequently happens while turning or parking. The cruise control activates by a toggle on the left spoke of the steering wheel which can be easily bumped while doing low speed maneuvers like parking. When bumping the toggle the cruise indicator shows a set speed of 15mph and the vehicle surges forward trying to attain that speed. Since this oc... Read more
Incident date: Oct 16, 2025
Driving on a main road on news year eve on my way home from work in a snow storm, my vehicle decides to only drive 9mph or less indicating that it has gone into limp mode. Unable to go up hills of any incline caused panic from the drivers around me. Luckily I was able to pull into a parking lot and sit and call for help. My vehicle was showing a code for the accelerator pedal position sensor indic... Read more
Incident date: Jan 16, 2026
See Attached Documents: 1.) NHTSA- Questions Answered 2.) Service 2016 Dodge Grand caravan Note: The Dodge Dealership is not compliying with the mandated repairs. The diagnostic summary provided by [XXX] on December 17, 2025, significantly mischaracterizes my complaints and omits the relevant factory campaigns. It has been over 30 days and it is apparent that they have no intention of complying ... Read more
Incident date: Jul 16, 2025
I have been saying that my vehicle is a safety hazard since April 2022. I have had it to the dealer 4x since then in addition to opening up several cases with Inifiniti Customer Service, but nobody has been able to protect my family and I and remedy the situation. At times the vehicle will not accelerate even when I push the gas all the way down. Then it will kick in and surge forward. I also ... Read more
Incident date: Jan 2, 2026
There are times my vehicle keeps accelerating even though I’m hitting the brakes. Once stopped, it then doesn’t want to accelerate. I’ve reported to the dealership and they try to tell me it’s the type of transmission it has and that it’s normal. Continuing to accelerate while braking is extremely unsafe. My engine is also making a ticking noise that it never used to make. I bought my ca... Read more
Incident date: Jan 16, 2026
Truck would randomly go into limp mode while driving. Highways, country roads, middle of town, making it difficult to pull off the road with no ability to accelerate to safely merge off the roadway. The cause was from the lead frame in the transmission which was under an “expired” recall 19N01. Dealership charged me $1,500 to fix this. How is this not a safety issue that should have been taken... Read more
Incident date: Dec 3, 2025
Unknown. The truck often lags when the accelerator is pressed. Coming from a stop seems to make it worse. It takes 1-2 seconds more than you would expect as normal for the truck to start to move. This gives you enough time to think something is wrong and cover the brake to prevent you from entering an intersection if there is a problem. The result is that you end up halfway into an intersection s... Read more
Incident date: Jul 1, 2025
When at a complete stop, going to pull out, or continue driving, there is a noticable lag to the acceleration. It sometimes does nothing for a few seconds before acceleration. If backing up, then switching to drive,.there is a delay and or a small jerk motion before the vehicle accelerates. This has caused issues when pulling out and vehicles are coming at normal speeds with plenty of time to p... Read more
Incident date: Jan 15, 2026
While pulling out into traffic, my truck will suddenly hesitate. It also caused a vehicle to hit me as the truck pulled out into the lane, then suddenly completely lost power. Dealer was unable to replicate. Has happened to me several times when at a stop light. This is slightly safer as traffic behind me is stopped or slowed. It feels like a throttle issue as it completely looses power
Incident date: Jan 14, 2026
Throttle lag When I accelerate from a stop, such as at a red light or stop sign, after I gently press down on the gas pedal, there is consistently a 1-2 second delay before the truck accelerates. This can cause potential delays in getting through an intersection, in turning in front of oncoming traffic, and getting going in traffic. This happens consistently since I’ve owned the vehicle sin... Read more