Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Oct 22, 2025
On Wednesday 10/21 at approximately 11:30pm I was traveling on the Clearview Expressway. While changing from the middle last to the left lane at 20mph due to a construction merge with some traffic. When trying to accelerate the truck lost all throttle power and my speed quickly dropped to 12mph before throttle response came back. No noticeable or harsh change of gear for this episode.
Incident date: Oct 21, 2025
On Tuesday 10/21 at approximately 4:30pm I was on the Grand Central Parkway traveling about 50mph. When trying to accelerate the truck lost all throttle power and I quickly lost speed down to 40mph before throttle response came back. There was a noticeable change in gear upon throttle resuming.
Incident date: Oct 18, 2025
On Saturday 10/18 I was traveling about 60mph on the Long Island Expressway at approximately 12:30pm when I went to accelerate to pass a vehicle. Immediately upon pressing the accelerator the truck lost all throttle power and I quickly lost speed down to 45mph before throttle response came back. The truck harshly went into gear once throttle power resumed.
DODGE
CHARGER EV
(2024) — VEHICLE SPEED CONTROL
Oct 30, 2025
Incident date: Oct 29, 2025
While cruising on the highway at 55 MPH, I received a dashboard error message that indicated "Service Shifter". At the same moment, the lights on the gear lever went dark. I immediately took my foot off the throttle pedal, activated my right indicator, and changed lanes into the exit lane to leave the highway and determine what was wrong. As I was coasting down the exit ramp, I began to apply the ... Read more
Incident date: Oct 8, 2025
Air bag light came on. The steering wheel buttons like cruise control, volume, ect doesn't work when u go down road but when you have it in park and turn full right it work for little bit
Incident date: Sep 22, 2025
Check engine light on 2015 Jeep Cherokee Sport turned on, vehicle "went limp". Pulled over, turned car off, waited, turned car back on. Happened again taking car to dealership. The dealership said "code for trans range sensor p1726. reset trans and test drove. code did not come back". Same thing happened again a week later. Took it to Firestone, code was "TCM P1726-00 Transmission Manage Sens... Read more
Incident date: Mar 31, 2022
The contact owns a 2022 Kia Soul. The contact stated that the month that the vehicle was purchased, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The contact was unable to coast to the side of the road. The ABS, traction control, Forward Collision Avoidance, and System Check warning lights were illuminated. The vehicle was towed to th... Read more
Incident date: Oct 15, 2025
2021 jeep wrangler 4xe , power loss twice after recall was completed in 2022. INCIDENT AFTER RECALL completed. 1st - power loss, turtle sign. got stuck in hope BC, Canada. ECU FLASH fixed it, chilliwack, BC. 57000 miles roughly. Hv battery voltage sensor ckt performance issue. 2nd time- 62000 miles roughly, ABRUPT POWER LOSS on a highway, driving in passing lane 75mph, engine check lights on... Read more
Incident date: Sep 4, 2025
The contact owned a 2023 Lucid Air. The contact stated that while driving at 20 MPH, the vehicle in front started to brake; therefore, the contact depressed the brake pedal. The vehicle then, instead of decreasing in speed it accelerated independently. As a result, the contact crashed into the rear of the vehicle in front. The impact then caused the vehicle crashed into the rear to crash into the... Read more
Crash
2 injured
Incident date: Oct 29, 2025
I was driving to work this morning; the car made a horrible "clunk" when I accelerated to around 20 then lost power and nearly crashed. The car then displayed error lights (yellow CEL, yellow wrench icon, HEAD unit showed "transmission issue service immediately" This is a direct result of the DPs6 transmission put into all 7th gen Ford Focus/Fiesta models. This DCT transmission has been replaced ... Read more
1 injured
MERCEDES-BENZ
GLE 350 4MATIC
(2024) — VEHICLE SPEED CONTROL
Oct 29, 2025
Incident date: Oct 28, 2025
WHILE DRIVING ON AN INSIDE ROAD AT 35 MPH WITH NO TRAFFIC, THE CAR APPLIED SUDDEN BRAKES. MANY MESSAGES/SYMBOLS POPPED UP ON THE SCREEN WHICH I WAS NOT ABLE TO SEE . CAR ALMOST CAME TO SUDDEN STOP AND IT CLEARED UP AGAIN WITHIN SECONDS AND CAR STARTED MOVING AGAIN. THERE WAS NO DAMAGE TO CAR OR THE DRIVER. AT HIGH OR IN TRAFFIC, IT MAY RESULT IN AN ACCIDENT. THE INSIDENT HAPPENED ON OCTOBER 28, 2... Read more
Incident date: Oct 28, 2025
The contact owned a 2022 Mercedes-Benz EQS-Class Sedan. The contact stated that while driving over a bump, the vehicle briefly accelerated unexpectedly. Later, while parked and reaching into the rear seat, the vehicle suddenly accelerated, crossing a concrete barrier, crashing through a glass window, and crashing into a building. The brake pedal was applied, but it responded slowly before eventua... Read more
Crash
Fire
Incident date: Dec 31, 1969
Since the recall was announced, my truck has experienced constant ABS and traction control alarms, including an unending beeping warning chime that makes the vehicle unpleasant and unsafe to drive. My local Ram dealer confirms that the repair parts (HCU/ABS module) are not available and that there is no estimated time frame for replacement. This situation has now persisted for months, leaving me ... Read more
Incident date: Oct 13, 2025
I was driving and all of a sudden I lost power steering and I had to get over pull over and I was freaking out I could have crashed my dash was saying service ecs
VOLKSWAGEN
ID.4
(2025) — VEHICLE SPEED CONTROL
Oct 28, 2025
Incident date: Oct 28, 2025
The contact owns a 2022 KTM 390 Adventure. The contact had received notification of NHTSA Campaign Number: 25V598000 (VEHICLE SPEED CONTROL). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and ins... Read more
TOYOTA
HIGHLANDER
(2018) — VEHICLE SPEED CONTROL
Oct 28, 2025
Incident date: Oct 15, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The issue involves the Dynamic Radar Cruise Control system (vehicle-to-vehicle distance control mode) in my 2018 Toyota Highlander. This system automatically cancels when the vehicle’s speed drops to approximately 25 mph (40 km/h) or below. The system disengages without driver input during norma... Read more
Incident date: Oct 27, 2025
Full self driving disengage with no warning and won’t start up again. Unsafe.
Incident date: Jul 1, 2025
Three times in 5 months since purchasing our 2025 Ford Explorer, all dash lights will come on while driving and vehicle will come to a stop. Braking pressure is reduced greatly and then vehicle will not continue in forward or reverse. Multiple restart attempts will allow the vehicle to move under 5 MPH but will brake hard to a stop if it goes over 5MPH. Two different dealerships have inspected and... Read more
Incident date: Sep 23, 2025
1. Component Failed: Engine bearings (main, A-, C-, L-link). The vehicle is available for inspection at the dealership. 2. Safety Risk: Complete engine failure while driving, causing loss of power and a high risk of a crash. 3. Problem Confirmed? Yes, by the Nissan dealership. 4. Inspected by Manufacturer? Yes, indirectly. Nissan issued official Safety Recall R25A8 for this exact defect. 5. Wa... Read more
DODGE
GRAND CARAVAN
(2016) — VEHICLE SPEED CONTROL
Oct 28, 2025
Incident date: Oct 23, 2025
while driving the engine light came on within 10 minutes the car started jumping in place and then within 5 minutes completely would not go in any direction forward reverse or neutral and just revved the torque locked up the transmission quit completely did not even give me time to pull over and access the issue was 7 min from home when completely quit
Incident date: Oct 17, 2025
Driving on loop 20 overpass on Hwy 59 in Laredo Texas suddenly the engine lost power and started to skip and miss fire while a loud tapping noise was generated, due to the loss of power and skipping, alarms showed in the main console requiring immediate service to the engine, traction and braking sys, the lack of engine power place me in a very critical and unsafe situation wherein I was about to ... Read more
Incident date: Oct 16, 2024
The contact owns a 2021 Ford EcoSport. The contact stated that while driving 70 MPH, the vehicle decelerated to 50 MPH. The vehicle was shaking abnormally. The phone App alerted the contact that there was a powertrain malfunction and reduced power. The "Service Engine Soon" message was displayed. The oil and maintenance warning lights were illuminated. The vehicle was taken to the local dealer, bu... Read more
Incident date: Dec 31, 1969
When putting the car in park it and powering the car off it will say shift to park but car is already in Park. Then it will real stalibark and my wheel will sometimes lock.
Incident date: Dec 31, 1969
Recently Tesla released it's latest version of FSD, v14.1.4. One of the key features is the revamping of the driving modes: sloth, chill, standard, and mad max. Tesla also removed the ability to manually increase or decrease the speed of the car. This is a problem. Let me illustrate it with a real-life example. Yesterday I was driving of a 40 mph road and the car correctly set the speed. I was us... Read more
Incident date: May 15, 2025
This is the third time I have had this issue. I will be driving my truck and will out of nowhere get a warning on the dash that says: “Pre-Collision Assist not available” then after that happens I will not be able to set the cruise control. This can only be fixed by a trip to the dealer ship and usual takes 10-15 days to get fixed. It will work as normal for a few thousand miles than come back... Read more
Incident date: May 15, 2025
The vehicle frequently experiences problems while idling at red lights or stop signs. Specifically, the engine suddenly shuts off after displaying a message that "Idle Mode is unavailable." This has occurred multiple times, and on five separate occasions, the vehicle became completely immobile, requiring towing to the nearest mechanic. Initially, I had the flywheel and starter motor replaced, whic... Read more
Incident date: Jun 25, 2025
I tried to take my car to the dealer because my car brakes on its own and it had a alert that something was wrong with the air bags . I can ve driving anywhere and without reason the car breaks putting my life in danger and my family. I have tried to contact the dealer about this serious matter but I don't get anywhere. I am reaching out to see what solution we can come to ?
Incident date: Oct 27, 2025
I have the little feature that will brake for me if it thinks ima get in a wreck. However it’s glitchy!! I can be the only vehicle on road in BOTH directions, cruise set at 60 when out of nowhere the car slams on the breaks. We go down to like 52 then like nothing ever happened we are back to 60. This has happened several times. I have brought the car into my dealership tomorrow have the sof... Read more
Incident date: Oct 16, 2025
The contact owns a 2021 Tesla Model Y. The contact stated that while coasting into the garage, the vehicle independently accelerated. No warning light was illuminated. An independent mechanic or dealer was not contacted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. However, the contact was in the process of repairing the vehicle. The manufacturer was n... Read more
Incident date: Oct 25, 2025
While pulling into a parking spot my car unexpectedly accelerated. Brakes were unresponsive even after placing both feet on the brake pedal. Vehicle stopped only after I hit a tree. Engine continued to rev at which point I placed the vehicle in park and shut off the engine. Although the impact of the crash was severe my 1airbag did not deploy.
Crash
Incident date: Sep 11, 2025
After upgrading to FSD (sull self driving supervised) v14, The speed limit function HAS BEEN REMOVED. THERE IS NO WAY TO SET A MAX SPEED FOR CRUISE CONTROL. THE CAR SPEEDS UNSAFELY AT ALL TIMES WHILE IN FSD. THERE IS NO WAY TO CONTROL HOW FAST THE CAR CAN GO. It just "thinks" what speed is best. It constantly speeds 7-10 over in every setting above "SLOTH". SLOTH setting still DOES NOT have a spee... Read more
Incident date: Oct 24, 2025
After replacing right front speed sensor, ABS module shows malfunction and vehicle goes into limp mode. Replacement ABS modules are unavailable from mfg.
Incident date: Oct 24, 2025
Knocking in engine, loss of power, rod bearings needs replacing
CHEVROLET
SILVERADO 1500
(2023) — VEHICLE SPEED CONTROL
Oct 25, 2025
Incident date: Nov 15, 2024
1.Coolant control valve failure 3 times within 125,00 miles causing the engine to run hot without overheating indication, losing heater and defrosting capabilities unable to operate safely with windshield freezing, 2. in addition this also caused the engine to run hot enough to burn manifold gasket and cracking manifold creating carbon monoxide to enter through cab vents. $4500 repair cost-that in... Read more
Incident date: Feb 27, 2025
My engine has been misfiring since I purchased my vehicle from a Ford Dealership in Mooresville, NC. At least, I think it is misfiring. My vehicle did not pass an emissions test and I had it inspected at a Ford Dealership in Statesville, NC. They told me I have a transmission fluid leak. I went to a transmission specialist, and we stood under my car while he showed me that the transmission is not ... Read more
Incident date: Mar 1, 2025
The newest FSD update v14 as of 10/23/25 took away the ability to manually limit the speed limit. Full Self Driving profiles are fixed, and the limits are invisible to me as the driver. The all except the Sloth fixed profiles can cause the speed to go 15 miles an hour over the limit unexpectedly which can cause arrest. There is also some very concerning random breaking now in the middle of emp... Read more
Incident date: Oct 5, 2025
Repeatedly and randomly, with cruise control (not FSD) engaged, the car would brake, sometimes aggressively. The last time, it braked so hard the tires or brakes squealed and the car swerved slightly before I was able to regain control. This was on the freeway (in Colorado, if I remember correctly) while I was cruising at 70 or 75 MPH. I decided that that was the last time I would use cruise contr... Read more
Incident date: Oct 22, 2025
I previously owned a 2011 Buick Regal and now have a 2014 Chevy Impala. Both vehicles have had a Stabilitrack warning come up. Both vehicles experienced the same issue. The car seemed to jerk, lag in speed, cannot accelerate over 40mph. The Regal was diagnosed with an electrical/wiring issue. The Impala was diagnosed with a failed Transmission Control Module. We now have a 2016 Impala and the same... Read more
Incident date: Sep 10, 2025
Transmission shifted into 1st gear while doing 65 mph on the freeway. The rear tires locked up as a result and the truck spun out in front of on coming traffic putting myself and my 6 month old nephew in a life threatening situation. This is not okay. I was told the most recent recall done on this vehicle was done to not allow this to happen. This issue has been an on going problem with these ... Read more
Incident date: Sep 15, 2025
The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and occupied, the contact’s daughter attempted to turn off the vehicle, and the brake lights remained illuminated. Additionally, while depressing the accelerator pedal, the vehicle decelerated unintentionally while driving to the residence with smoke coming from the vehicle. The contact stated that an indep... Read more
Incident date: Oct 17, 2025
On October 17, 2025 at approximately 3:15 PM in the parking lot of a shopping mall at 2040 Lomita Blvd, Lomita, CA, our 2025 BMW iX M60 suddenly accelerated forward unintentionally while the driver was attempting to park. The vehicle made a loud “whirring” sound as if the motor engaged on its own, and it lurched forward rapidly without any acceleration input from the driver. The car traveled o... Read more
Crash
2 injured
Incident date: Oct 23, 2025
The contact owns a 2005 Honda Pilot. The contact stated that shortly after refueling, the vehicle suddenly experienced unintended acceleration, causing the speed to increase to approximately 45 MPH while approaching stopped traffic. While pressing the brake pedal to avoid a collision, the vehicle continued to accelerate and crashed into the rear of a second vehicle. During the air bag deployment, ... Read more
Crash
1 injured
Incident date: Oct 22, 2025
I was stopped in in the left turn lane with my right foot on the brake pedal. Suddenly the car began to rapidly move forward. I jammed my right foot down and stopped the car, avoiding an accident.
Incident date: Jul 17, 2021
When put in reverse? The camera either doesn’t come on or it’s looks upside down on the review mirror. It makes it extremely difficult to back up in public areas when there is so many blind spots in the back. Also the electrical system has issues- Bluetooth, cruise control, volume will go up loud on its own, check engine light stays on and it says fuel cap seal is basically messed up and it’... Read more
Incident date: Oct 21, 2025
The transmission solenoid D shows high voltage which sets my check engine light off. At first no difference would be noticed and it would randomly turn off and then back on randomly. After doing this on and off for the last few months, the transmission has randomly been getting stuck in 4th gear but will lower when slowing down. According to those who have had the same issue have found it to be fi... Read more
Incident date: Aug 23, 2025
I'd like to report a safety issue related to the frequency of the adaptive cruise control system on my 2024 GMC Acadia. In multiple instances while traveling at highway speeds (55+ mph), the system will brake heavily when no vehicle or impediment is in visible range. This failure can cause safety issues due to sudden braking at highway speeds potentially leading to traffic accidents and/or fatalit... Read more
Incident date: May 1, 2025
Subject: Rear Differential Mount Failure and Driveshaft Breakage — Sudden Loss of Vehicle Control at Highway Speed Complaint Summary: While driving at highway speed, I experienced a sudden and extremely loud bang from the rear of the vehicle. Immediately afterward, I lost complete control of the rear end, accompanied by violent clanking and grinding noises from the driveline area. The gearbox t... Read more
Crash
Incident date: Oct 15, 2025
There was a sudden unintended acceleration and the brake did not work, causing a major accident. Car caught fire and door would not open. The car has completely engulfed. There were no warning lamps, messages or other symptoms prior to the failure. Vehicle has been inspected by insurance and police, but not by manufacturer.
Crash
Fire
1 injured
JEEP
GRAND CHEROKEE
(2019) — VEHICLE SPEED CONTROL
Oct 23, 2025
Incident date: Nov 1, 2024
The vehicle was left in Reverse. the driver started to exit the car, the vehicle went in reverse, ripped off teh car door on the garage siding, bent teh "A" frame and continue in reverse slamming into a neighbors structure
Crash
1 injured
Incident date: Oct 16, 2025
In the New Tesla update to Full Self Drive they removed the ability to adjust the speed control while using FSD yet state "Note: You are responsible for the speed and control of your vehicle at all times, whether FSD (Supervised) is enabled or not."