Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Nov 11, 2025
The main console display (e.g. Speedometer, Cruise Control, Dashboard) is displaying an error message: "Warnings and Information not available. Drive with Greater Care". I have tried to reset the system without success.
Incident date: Mar 1, 2025
I HAVE EXPERIENCED UNUSUAL ENGINE NOISES, ROUGH ENGINE PERFORMANCE, ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT (MIL), AND WARNING MESSAGES DISPLAYED IN THE INSTRUMENT CLUSTER. THE ENGINE HAS FAILED WHILE THE VEHICLE WAS IN MOTION, RESULTING IN A LOSS OF MOTIVE POWER TWICE, ONCE ON THE HIGHWAY. I have been to the dealership mechanic 3 times with this issue, the first occurred prior to the rec... Read more
FORD
EXPEDITION
(2019) — VEHICLE SPEED CONTROL
Nov 15, 2025
Incident date: Oct 6, 2025
My 2019 Ford Expedition started making some loud noises while accelerating and wouldn’t accelerate as usual when I pressed the gas pedal — there was a noticeable delay in gear shifting and acceleration. Often when I did shift gears, there would be a very loud clunking sound. It got much worse over the course of several days. At one point, I was on the highway and needed to accelerate quickly t... Read more
Incident date: Nov 13, 2025
The car don't run well
Crash
2 injured
Incident date: Jul 16, 2025
Pre collision pedestrian/cyclist warning automatic braking not working. Dealership tried 2x did all upgrades, checked another vehicle same results. Ford said both to technician and myself. This is normal. So pre collision does not activate in city traffic when they advertise and charge for this feature. Open to accidents and I jury.
Incident date: Nov 11, 2025
Car lost power while driving. Related to recall notice received Feb 2025 with no update still. recall 01C related to PTU power transfer unit. Recall is past due solution and available parts from Chrysler and POSES A MAJOR SAFETY ISSUE!
Incident date: Oct 1, 2024
All push button controls on steering wheel are not functioning. Appears the Steering Wheel Clock Spring is going bad. Which in turn affects airbag, steering, cruise control ect.
Incident date: Nov 7, 2025
The contact owns a 2025 Toyota Camry. The contact stated that while pulling into the garage, the brake pedal was applied but failed to respond. The vehicle jerked forward with unattended acceleration and crashed into the wall. The wall of the garage was damaged due to the impact. There were no warning lights illuminated. There were no reported injuries. The vehicle was taken to the local dealer,... Read more
Crash
Incident date: Oct 17, 2025
Important note for snowing conditions: The radar for adaptive cruise control is located in the front Mazda emblem. Snow buildup on the emblem can block the radar's signal and disable the adaptive cruise control system when driving. A heating element is necessary to prevent snow accumulation and maintain functionality.
Incident date: Oct 20, 2025
Inconsistently but on numerous occasions, this vehicle has experienced harsh shifting, hesitation, or jerking during low-speed acceleration (e.g., 20-40 mph) or gear engagement. This was a known and reported issue with the 2024 model for which Toyota provided a fix. They have not provided one for the 2025 models. This issue is a safety risk while driving because with the surge you feel you must q... Read more
Incident date: Oct 1, 2025
On 11/3/25 honda conducted the fuel injection recall fix. Prior to this, no warning lights were displayed on dash. 11/11/25 nine different warnings displayed on dashboard board. 11/13/25 at approximately 35mph the vehicle would not accelerate and the 9 warning notifications continued to flash. Cars had to go around me as I tried to find a safe place to pull to side of the road. I turned off the i... Read more
Incident date: Nov 12, 2025
Onstar no longer working and the Onstar Module that needs to replaced is on backorder with no time frame of getting the part. Happening to many GM vehicles with Onstar.
Incident date: Sep 21, 2023
The vehicle jerked, stopped and would not start again. After a while it started, people were honking to move. This happened about 3 years ago. The vehicle jerks often and afraid it will leave us on the street. About 2 years ago, the auxiliary battery ran down the main battery. The car would not start. Had to buy both batteries. The lights come on, engine, traction and auxiliary battery ligh... Read more
TOYOTA
HIGHLANDER
(2018) — VEHICLE SPEED CONTROL
Nov 13, 2025
Incident date: Nov 12, 2025
Took vehicle to dealership to have recall 19V075 completed. Dealership informed me that Ford motor company will only replace the Multi- Frame part in the transmission that contains the OSS sensor if the vehicle is not older than 10yrs and 150,000 miles. The service advisor at the dealership informed me that if they perform the PCM program update without the mechanical repair being done the intermi... Read more
Incident date: Nov 11, 2025
UPON RECENT DISCOVERY TUESDAY EVENING 11.11.2025; I PLACED THE VEHICLE IN REVERSE AND PROCEEDED TO BACK UP AND THEN PUT INTO DRIVE, UPON TAKING OFF MY VEHICLE JERKED AND MADE A LOUD GRINDING/STRUGGLING NOISE. I COULD HEAR THE MACHINERY. DURING MY COMMUTE, THIS WOULD HAPPEN INTERMITTENTLY UNTIL REACHING MY DESTINATION. MY CAR FELT AS IF IT WAS GOING TO STALL AND CUT OFF. THE NOISE IS LOUD AND VERY ... Read more
Incident date: Nov 1, 2025
"Phantom Braking" with over 13 events the 2024 CHEVROLET TRAVERSE LT unexpected and abrupt activated the Automatic Emergency Braking (AEB) system when there was no obstacle, vehicle, or collision risk present! If an Mac Truck was behind us tailgating at the time we would have been killed! The dealer is downplaying the issue acting like they have never seen this before. They question is we know w... Read more
Incident date: Nov 9, 2025
This car loses speed when passing while highway driving. Car decelerates and throws you into neutral throws dash errors of "blind spot" & "transmission problem". I was luck to be able to get over 2 lanes to break down lane without being hit from behind on several occasions. Car message to put in park and turn off. Car was in neutral and wound not go into park. I had to put emergency break on and ... Read more
Incident date: Sep 26, 2025
The timing system was repaired in February 2025. After similar symptoms of vehicle stalling, the check engine light came on Found a software update that needed to be completed to determine if engine needed replaced. Dealership has refused for seven weeks to complete the entire job of the update which includes running a diagnostic of codes. Instead, they have been arguing that the timing system n... Read more
JEEP
GRAND CHEROKEE
(2022) — VEHICLE SPEED CONTROL
Nov 12, 2025
Incident date: Feb 12, 2025
The system has many errors, The primary issue is the forward collision warning indicator light is on showing that the service is off. But it isn't, you can go into the system settings and turn the service on and off without issue. The light stays on. It does work as far as I can tell also. It seems to be causing the paddle shifting to be disabled. I can't downshift going down a steep grade and am... Read more
Incident date: Nov 2, 2025
While operating the vehicle, the cruise control turns off without any warning. The warning messages that come up only after the cruise control is turned off by the vehicle state "Smart cruise conditions not met" and "forward safety system disabled. Radar blocked". This disables the vehicle from utilizing cruise control in any manner. This happened on the highway with the cruise set at 72 mph, with... Read more
Incident date: Oct 22, 2025
My car has shut off three different times while driving, completely losing power in the middle of the road. It then turned back on by itself and suddenly accelerated on its own. The check engine light is on, and the SOS system keeps activating and won’t turn off. What’s worse is that after taking it to the dealership, they’re now trying to return the car to me even though there’s an open ... Read more
Incident date: Oct 25, 2025
When at a complete stop at a stop light or stop sign and ready to press the gas to accelerate, there’s a delay for the car to even start moving. It doesn’t want to go when pressed on. Which can cause the person behind me to hit the back of the car. It nearly came to that. There’s sudden fast movement when accelerating to get the car to move forward. It’s been happening numerous times ... Read more
Incident date: Nov 3, 2025
FAILURE IN ABS CONTROL MODULE. NO NEW REPLACEMENTS AVAILABLE AND NO AFTERMARKET PARTS AVAILABLE. HAVE BEEN UNDER ENGINEERING REVIEW DUE TO COMPONENT FAILURE WITH NO RECALLS ISSUED. IT CONTROL MY ANTI-LOCK BRAKES AND ELECTRONIC STABILITY CONTROL. IT ALSO DISABLES MY 4WD AND TRAILER BRAKE SYSTEM. ACCORDING TO THE DEALER, NO ETA ON A POSSIBLE RETURN OF STOCK. I AM PULLING CODE C2200-49 WHICH INDI... Read more
CHEVROLET
SILVERADO 2500
(2021) — VEHICLE SPEED CONTROL
Nov 12, 2025
Incident date: Nov 7, 2025
The contact owns a 2021 Chevrolet Silverado 2500. The contact stated that while slowing down and coming to a stop, the accelerator pedal was depressed while in drive; however, the vehicle started to roll backwards. The contact depressed the brake pedal to prevent the vehicle from rolling backwards, and the RPM became elevated to 5,000 RPM. The contact immediately turned off the vehicle to prevent ... Read more
Incident date: Apr 15, 2025
The contact owns a 2020 Honda CR-V. The contact stated that approximately four times while driving approximately 35 MPH, the brake warning light flashed on the instrument panel. The contact stated that the vehicle unexpectedly came to a complete stop for several seconds before unintendedly accelerating. The contact expressed concerns about driving the vehicle with his grandchildren inside the vehi... Read more
CHEVROLET
SILVERADO 1500
(2017) — VEHICLE SPEED CONTROL
Nov 12, 2025
Incident date: Nov 7, 2025
While riding my 2022 KTM 390 Adventure motorcycle, the throttle stopped working and the motorcycle came to a sudden stop on a busy road which almost caused me to be struck by another vehicle. I later shut off the motorcycle and then turned it back and the throttle began to work; about a mile down the road the throttle stopped working again and almost caused me almost to be hit again. I once ag... Read more
DODGE
CHALLENGER
(2020) — VEHICLE SPEED CONTROL
Nov 11, 2025
Incident date: Nov 7, 2025
In your own words, tell us what happened. Cro I have an urgent and safety issue with my 2020 Dodge Challenger Hellcat. I was driving on road from work. When I was approaching a red light coming to a complete stop. I pressed the clutch to engage the gear into neutral. Suddenly I heard a loud snapping sound, I lost all pressure to the clutch and almost hitting the vehicle in front of me because I co... Read more
DODGE
CHALLENGER
(2020) — VEHICLE SPEED CONTROL
Nov 11, 2025
Incident date: Nov 7, 2025
I have an urgent and safety issue with my 2020 Dodge Challenger Hellcat. I was driving on road from work. When I was approaching a red light coming to a complete stop. I pressed the clutch to engage the gear into neutral. Suddenly I heard a loud snapping sound, I lost all pressure to the clutch and almost hitting the vehicle in front of me because I couldn’t get it out of gear. Nearly causing mu... Read more
CHEVROLET
SUBURBAN 1500
(2025) — VEHICLE SPEED CONTROL
Nov 11, 2025
Incident date: Sep 29, 2025
7/13/25: Car repeatedly jerking/shuddering/rough ride. A flashing check engine light came on for 10 or 15 minutes. After stopping car and restarting it, the check engine light went off. 9/15/25: Car jerking and another flashing check engine light. Took to dealership. They drove it and said no codes stored. Told it was probably the transmission "breaking in." Took home. Car continued to je... Read more
Incident date: Oct 25, 2025
While driving my Honda HR-V under normal conditions around noon on Saturday on NC Highway 54, the vehicle suddenly illuminated multiple dashboard lights and began to decelerate despite pressing the accelerator. The steering became extremely hard to maneuver, the brakes did not respond, and I was unable to activate the hazard lights due to an electrical malfunction—putting my life and the lives o... Read more
VOLKSWAGEN
TAOS
(2022) — VEHICLE SPEED CONTROL
Nov 11, 2025
Incident date: Oct 30, 2025
When you press the accelerator pedal there is a significant delay in the pedal response particularly at low speed. As you press accelerator pedal nothing happens for a second or two. Then the vehicles accelerates not a gradual rate but at the rate of where the accelerator pedal is at when the vehicle begins to speed up. This causes sudden and hard acceleration. This delay and or sudden acceleratio... Read more
Incident date: Nov 3, 2025
I was driving about 40 MPH, message popped "camera blocked, clean front windshield" I did and the message cleared. A few minutes later it came back so I cleaned the windshield again. What happened next shocked me. Without any warning while traveling 30 mph the automatic braking system came on and stopped the car quickly. Thank God for my seatbelt! My backpack that was in the back seat came flying ... Read more
Incident date: Oct 25, 2025
During a trip out of town, the vehicle suffered a complete engine and mechanical breakdown on a busy highway, becoming inoperable and posing a serious safety hazard. The vehicle had been routinely serviced and received an oil change two days prior to the incident. On the same day, another service company reviewed the oil system and confirmed the concern. The vehicle has been in the possession of ... Read more
Incident date: Nov 11, 2025
It sways left to right really bad.. but when it rains or even even the car detected that it's going to rain.. as soon as the car senses it is going to rain u can't even drive it.. it like hydro plains even before it starts to officially rain.. very dangerous plus I had to replace the two back tires because they seemed like they were being forced and drug that all u seen was wires coming out of the... Read more
Incident date: Nov 10, 2025
While driving at low speeds in downtown traffic with the automatic stop/start system active, I stopped at a red light. The system engaged and shut off the engine as expected. However, when I attempted to accelerate, the truck stalled. The gear shift unexpectedly moved from Drive to Park, and the parking brake activated. I applied the brake and restarted the engine, but had to manually disengage th... Read more
VOLKSWAGEN
ID.4
(2024) — VEHICLE SPEED CONTROL
Nov 10, 2025
Incident date: Nov 10, 2025
Subject: Serious Safety and Electrical Problems – Request for Buyback or Replacement Dear [Manufacturer Name or Dealer Name], I leased my vehicle in January 2025, and since the very beginning I have experienced multiple serious problems. Right after taking the car from the dealership, it had an electrical failure — it completely shut down and had to be towed by a tow truck. After that incid... Read more
Incident date: Nov 2, 2025
The head gasket leaked and a piston warped. The symptom was feeling a piston misfire and then the car wouldn't go over 10 miles per hour. Our safety was compromised because we were on a busy (45mph) road and couldn't turn off quickly nor go fast to keep up with traffic. The problem has been reproduced at an independent service center. The vehicle has only been inspected by the mechanic. The pr... Read more
Incident date: Nov 1, 2025
I was making a road trip in my 2024 F150 Lightning Lariat. I pulled up to a Tesla supercharger. I turned the car off and attempted to plug in but the cable was about three inches too short. So I got back in the truck, turned it back on and put it in gear for the last three inches of travel. The truck accelerated dramatically. It clipped two charging stations, hopped a curb and went into a field, h... Read more
Crash
Incident date: Oct 29, 2025
My Subaru has an auto start/stop. I was at a complete stop, making a left-hand turn, and my car completely shuts off with the following message: For safety, auto restart disabled; eyesight with a \ through the words, put car in park and restart vehicle. In the time it took me to put the car in park and restart, I was almost T-bone. This was terrifying. This had happened on previous occasion in st... Read more
Incident date: Oct 24, 2025
The contact owns a 2006 Acura TL. The contact stated that while driving 35 MPH uphill, the vehicle failed to accelerate as intended while depressing the accelerator pedal. There was an abnormal sputtering sound coming from the vehicle. The "VSA" (Vehicle Stability Assist) and air bag warning lights illuminated, and an unknown message was displayed on the instrument panel. The contact pulled over t... Read more
Incident date: Oct 22, 2025
By dong my own research, I found out it was the AWD Module. It's not grounded correctly. There are multiple, long detailed forum posts on this. Here is one: [XXX] I verified my AWD drive module was indeed not getting enough power do to the grounding issue, which sends a cascade of other faults including the anti lock breaks, collision detection, driving modes, cruise control, auto hold, hill pa... Read more
Incident date: Oct 28, 2025
When I accelerate my rpm goes up but car dosent move as speed says and takes for me to let off the gas to speed up , and my steering when I turn it pulls away n it keep popping up service traction and going off
Incident date: Nov 1, 2025
While driving in the rain, car reported "Check Forward Safety System". Error has not gone away multiple weeks later. Hyundai dealer's first reaction was "Oh yes, this happens all the time" (!!) but then refused warranty repair because car is in other than pristine condition, despite being only two years old, still under warranty, with pristine front bumper. Without this sensor, adaptive cruise c... Read more
Incident date: Nov 1, 2025
Started noticing issues within first week of purchase. Cruise control will not increase nor decrease speed when set. Steering wheel controls will not advance or decrease speed. Intermittent problem. First service dealer could not replicate. Second service dealer contacted VW assist and was advised to replace steering wheel buttons. Did not fix problem. Third service VW assist advised to replace cl... Read more
Incident date: Oct 22, 2025
While driving my 2019 Porsche Cayenne S on the freeway, the check-engine light came on, followed by a message on the dashboard that read “Engine Control fault – Driving permitted – Visit workshop.” Moments later, the vehicle suddenly lost power and decelerated from about ~75 mph to around 55 mph, even though my foot was still on the accelerator. I am [XXX] pregnant and had our [XXX] chi... Read more
Incident date: Jul 8, 2025
While driving on the freeway accelerating the truck made a huge clunking noise and dropped speed instantly and I was unable to accelerate. The tow truck driver said it was a transmission problem.truck had to be towed and is at the mechanic awaiting an official diagnosis
Incident date: Apr 15, 2025
Good evening. I notice this car went driving if I want speed more 40Miles make a stop shake and slowdown the speed by it self. Also The Dashboard display on and off a gas cap loose but is tide. also went the gas cap ligth is on the engine ligth goes off and viceversa.
Incident date: Dec 13, 2021
This van is a 2018 modified with a handicap accessible rear ramp. We purchased this van in 2021 and since it has spent 6 months the first time at the shop then it was at our facility totally not running for another 6 months we paid 400 dollars to tow it to a dealership they replaced the transmission it ran for 2 months and now doesn’t start it’s in limp mode and when it does start and run when... Read more
Incident date: Nov 6, 2025
The vehicle shakes at low speeds with a jolt and vibration when turning. When I pressed the accelerator from a standstill, the gas pedal broke off from its floor mounted bracket.
Incident date: May 22, 2025
While I was driving 55 mph, on the throttle, the transmission acted as it was in Neutral but all indicators verified it was in Drive. The RPMs were fluctuating during this & my car wouldn't accelerate. I was in the middle of a busy highway, the car came to a stop, I shifted it into Park, then tried to engage back into Drive with no success. In the middle of oncoming & ongoing HWY traffic, I turned... Read more
Crash