Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: May 1, 2025
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 20 MPH, the accelerator pedal was depressed, and the vehicle lost automotive power intermittently, and the vehicle shuddered abnormally. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the dealer stated that the cause of the failure was unknown. The vehicle ... Read more
Incident date: Feb 18, 2026
Hyundai Tucson has been jerking and shaking for over over 4 years now and either when taking to the dealership they reset the dual clutch and have replaced the same part twice in the dual clutch. This shaking has been happening since the car was bought brand new like a year after. The vehicle now will get stuck in gear and while driving will go down to 20 mph and get stuck in that speed. This is ... Read more
Incident date: Jan 19, 2026
The contact owns a 2024 Toyota Rav4. The contact stated that while driving forward into a parking space and depressing the brake pedal, the vehicle unintendedly accelerated at a high rate of speed, almost causing the vehicle to crash into a building and other parked vehicles before the failure was self-corrected. The vehicle was towed to the local dealer, who was unable to determine the cause of t... Read more
Incident date: Jan 13, 2026
3 times in the last two days, and dozens of times over the last six months, while driving or while idling, the "check hybrid system" warning has flashed. When it happens the car does into limp mode, where it will go no faster than 13mph. this has happened in the left lane of a highway where there is no where to pull over except the lane, since there is no time to get over before the vehicle shuts ... Read more
Incident date: Jan 8, 2026
The HCU for my truck failed and was replaced 6/25/2021. It failed again 12/2024 but before it could be replaced a recal for the HCU came out with the warning "The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning" Now the warning light keeps coming on and going off with the alarm sound as I drive. It also turns off the cruise control. This has been going on for well... Read more
JEEP
GRAND CHEROKEE
(2022) - VEHICLE SPEED CONTROL
Feb 19, 2026
Incident date: Feb 19, 2026
The contact owns a 2025 Hyundai Palisade. The contact stated that while driving with the cruise control set to 72 MPH, the vehicle unintendedly decelerated, and the vehicle came to a stop. The accelerator pedal was depressed; however, the vehicle failed to respond. There was no warning light illuminated. There was an abnormal red light illuminated, and an alarm was activated. The vehicle was taken... Read more
LAND ROVER
DISCOVERY
(2017) - VEHICLE SPEED CONTROL
Feb 19, 2026
Incident date: Feb 14, 2026
My ABS module failed, which is a very well know issue with the 2014 to 2018 models. When the ABS module failed I was driving the vehicle and it went into fail safe mode while I was on the freeway service road. The speedometer stopped working and the vehicle would not go over about 20 mph. The vehicle was fine one minute and then I had no control of how fast I was going. I was with traffic that was... Read more
Incident date: Feb 13, 2026
On January 9th my wife got into an accident in our 2022 Tesla Model Y vehicle. She reported that as she was backing out of a prking spot in a strip mall, the vrhicle suddenly accelerated backward involuntarely which resulted in colliding with a vehicle which was approaching from the rear side. My wife reported the speed was so violent that she felt dizziness. When she took the car bto the Tesla s... Read more
Incident date: Feb 8, 2026
I was entering a highway when my vehicle lost the ability to accelerate. Complete loss of acceleration, audible and visual notifications on my dashboard that were difficult to read as I was dealing with a dangerous situation. I was fortunate that there was a pull out immediately ahead and no traffic that allowed me to quickly get to safety. Had I been further up the highway or on a freeway, my lif... Read more
JEEP
GRAND WAGONEER
(2022) - VEHICLE SPEED CONTROL
Feb 19, 2026
Incident date: Feb 15, 2026
Onstar connectivity module failed after dealer updates. The onstar module controls super cruise hands free driving. Module can fail during use causing accident. Vehicle did not display any warning on display screen. Vehicle is available for inspection. GMC dealer confirmed onstar module failure and is waiting on part delivery for replacement. Several searches in online forums confirm this is an is... Read more
Incident date: Jan 1, 2023
On 12/24/25 I was pulling into a parking space, took foot off accelerator to brake and vehicle suddenly accelerated and engine revved. I kept pushing the brake, but the vehicle kept lurching forward and slammed into car parked in front of me before finally stopping. My vehicle was going so hard forward that it pushed the car I hit 2 to 3 feet out of it's parking space and even punctured the radi... Read more
Crash
Incident date: Feb 2, 2026
WAS GLIDING INTO MY GARAGE FOOT WAS ON BRAKE, (SO NO SPEED AT ALL) WHEN I HEARD A SUDDEN ENGINE ROAR AND CAR PICKED UP SPEED AND WAS PROPELLING ME TOWARD THE BACK WALL OF THE GARAGE. I IMMEDIATELY JAMMED ON MY BRAKE BUT WAS NOT ABLE TO STOP BEFORE HITTING RACKS AND WALL AT THE BACK OF MY GARAGE. THIS ACCELERATION OF THE CAR RESULTED IN PROPERTY DAMAGE TO CAR AND AND PROPERTY.
Crash
Incident date: Mar 15, 2025
This has been a recall for almost 2 yrs now and the dealer is saying no parts available. There are 1000s of RAM trucks driving around waiting for parts. A simple google search shows there are parts available on line. What is taking so long. This should have been resolved a year ago.
Incident date: Feb 17, 2026
Car was parked, full stop, doors shut, seatbelt on. Foot on brake. Car then seemed to lurch forward by itself forward hitting parking cement block. Put in reverse to back away and car stayed still...then I tapped the gas again to back up and insted vehicle plowed forward.instead.of reverse ...went over the parking block and hit concrete beam in front, when the car should have backed up in reverse.... Read more
Crash
Incident date: Feb 23, 2024
My car has 2 codes, P285 and P0420. When i drive the car and accelerate the car starts to skip. At 1 point in time i was at a stop with my feet on the breaks and i tried to go once the light was green the car was not accelerating.!
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) - VEHICLE SPEED CONTROL
Feb 18, 2026
Incident date: Feb 7, 2026
My transmission started down shifting on its own while driving one morning and the check engine light and wrench light illuminated. I took it to the dealership that afternoon and had the conductor board replaced. They said it was the speed sensor that malfunctioned.
Incident date: Feb 18, 2026
transmission stopped working when the vehicle was used under 200 miles.
Incident date: Oct 18, 2025
While driving the vehicle at 55 mph, it suddenly lost the ability to accelerate even when I pressed down on the accelerator. The RPMs went up to 4 or 5 but I could not go over 30-35 mph. Fortunately, I was able to move into a left turn lane to get away from the flow of traffic and avoid an accident. A semi-truck was behind us when I was unable to accelerate. We had to have the vehicle towed to a l... Read more
Incident date: Jul 8, 2024
COMPONENT/SYSTEM FAILURE: Timing chain and timing chain tensioner/guide assembly failure. The timing chain has stretched prematurely, causing the vehicle to fail to start, loss of acceleration response, check engine light illumination, and audible rattling noise from the engine compartment. The failed components are available for inspection upon request at the dealership. SAFETY RISK: The vehicle... Read more
BRIDGESTONE
POTENZA SPORT
(9999) - VEHICLE SPEED CONTROL
Feb 18, 2026
Incident date: Feb 11, 2026
My vehicle lost reverse. It can not reverse what so ever. I was in traffic when it happened thankfully someone where there willing to help. I was told I needed a valve body, after spending 3k plus I was then told the transmission has to be replaced. And its a common thing with these vehicle losing your ability to reverse while driving is very very dangerous.
Incident date: Nov 18, 2025
See attached document for complaint.
Incident date: Feb 17, 2026
I was stopped at Starbucks in a small business area. I needed to make a sharp left turn to get out of there to get back on the highway, I would typically go very slow as to not hit any parked cars etc. As soon as I went forward the car took off so fast I put both feet on the brakes. The car usually sets alarms off for everything! I looked for somewhere I could go to each side so as not to go on th... Read more
Crash
Incident date: Feb 18, 2026
Back on October 10th, 2025, I took the software update related to the A7C recall. On October 11th, my vehicle became totally bricked and undriveable due to this update. I had it towed to a dealership where they supposedly "fixed" it by rolling the software back. However, my recall letter stated that this was not a permanent fix and there currently is none. It has been 4 months since this began and... Read more
Incident date: Feb 2, 2026
The vehicle has a speed limit sign feature where it displays the speed limit of the road you are on in the windshield. However, this is displaying inaccurate speeds limits which is very dangerous. I have contacted Volkswagen about the issue and they advised that there is nothing they can do. If someone where to use my car and trust the information that Volkswagen it could be very dangerous.
Incident date: Sep 1, 2025
Component or system that malfunctioned: The braking system on my 2022 Toyota Highlander Hybrid, specifically the transition between regenerative braking and hydraulic friction braking, appears to malfunction intermittently. During braking, the vehicle sometimes lurches or surges forward instead of slowing smoothly, especially at low speeds or when braking downhill. The vehicle is available for ins... Read more
Incident date: Dec 10, 2025
When running the vehicle in electric mode (and sometimes hybrid), there seems to be an issue with acceleration. When pressing the pedal, the vehicle begins to accelerate until it reaches around 50% power. Once that happens, it either barely accelerates or doesn't at all - even if you are pushing the gas pedal completely to the floor. After a short period of time, the engine kicks on to compensate,... Read more
Incident date: Feb 16, 2026
The contact owns a 2024 Ram Promaster 3500. The contact stated that while driving 65-70 MPH, the brakes independently activated. The cruise control was set to 65–70 MPH when the failure occurred. The contact stated that the vehicle decelerated unexpectedly. The contact stated that the failure occurred while traveling on a busy highway, with the family inside the vehicle. The contact stated that ... Read more
TOYOTA
HIGHLANDER
(2018) - VEHICLE SPEED CONTROL
Feb 17, 2026
Incident date: Mar 3, 2025
I am reporting a persistent safety defect involving loss of intended drivability in my 2017 Ram 1500 with an 8-speed automatic transmission. For the past 3 years, on almost every use of the vehicle, the transmission enters an abnormal operating state where it becomes stuck in a single gear (most often 3rd or 4th) and will not upshift or downshift. When this occurs, the vehicle experiences reduced... Read more
Incident date: Dec 21, 2025
2018 Toyota Highlander Platinum started with a whine noise, vibration, and went into limp mode. The transmission has been noted to needing to be replaced. I am currently at 75,453 miles and started to hear the whine at around 65,000 miles. This car is not safe to drive.
LAND ROVER
RANGE ROVER SPORT
(2012) - VEHICLE SPEED CONTROL
Feb 17, 2026
Incident date: Feb 17, 2026
My speedometer was jumping from 0 to 20 mph while in park. A couple weeks later it did it while I was driving, I was going 25 mph and it jumped to 55 mph. I took it to the shop that day and all 4 of my wheel speed sensors were out, which wasn’t accurately measuring my speed. The shop said it was common with this model and year. Also, my headlights do not work in auto mode. I will have shut my ... Read more
Incident date: Feb 6, 2026
Catastrophic engine failure within 700 miles Requires full engine replacement Problems began around 150 miles on odometer Message: Reduced accelerated speed Check engine light Service transmission system Service variable valve timing system
Incident date: Feb 17, 2026
I bought the car in November 2025. I was on a highway, going at a comfortable, 65 mph speed (a few weeks after purchasing this happened the first time ). Suddenly, the car stopped accelerating, of course I panicked, slowly pulled off to the shoulder, and shut the car off. Luckily, it was not rush hour . I restarted the car, and it was normal driving. I texted my salesperson and asked if he had he... Read more
Incident date: Feb 16, 2026
Multiple times the vehicle will drive very jumpy even if not pressing on the gas or brakes. When accelerating or braking the car will randomly drastically respond to the pedals or barely respond almost making it impossible to stop at times. The inconsistency of breaking and gas power has caused me almost be hit or hit someone else repeatedly.
Incident date: Jan 3, 2026
The contact owns a 2024 Jeep Grand Cherokee L. While the contact's wife was parking the vehicle, the gear shifter was shifted to park(P), and the engine revved very high. No warning lights were illuminated. The failure had occurred three times. The vehicle was taken to the dealer; however, the failure was not duplicated, but the failure reoccurred. The contact stated that while driving at an undis... Read more
Incident date: Feb 4, 2026
The vehicle has repeatedly experienced a sudden loss of acceleration, entering a reduced-power state while driving. Most recently, this occurred less than one week after I was advised that the issue had been fully resolved through a relay replacement. Critically, these incidents have occurred while my [XXX] child was in the vehicle, creating an unsafe and unacceptable situation. Below is a summ... Read more
Incident date: Feb 1, 2026
While driving at speed, I heard a pop noise from the car. A few seconds later, I received notification to check vehicle electric system. The vehicle slowed down despite my increasing throttle input. I was able to limp to a parking lot where it was flat bed towed. This experience matches a previous issue I had when it was diagnosed with an ICCU failure with the same vehicle.
Incident date: Nov 5, 2025
I am an automotive engineer. I have been involved with vehicle development programs in the disabled vehicle conversion community for over two decades and have numerous patents in that space. I have been involved with vehicle testing and calibration as well. My vehicle demonstrates a SIGNIFICANT HESITATION when the accelerator is pressed that is not consistent. I live in a roundabout dense l... Read more
Incident date: Feb 9, 2026
Received a recall letter Jan 2024 concerning C4B/NHTSA24V-896. I have contacted the FCA recall assistance center several times since then. They say there is no parts available for this recall. Yet they have not seemed to have this problem with 2019-2026 models. They say I can have the HCU replaced at my own cost and they will reimburse me for the cost. But there is no guaranty it will fix the pro... Read more
Incident date: Oct 1, 2025
1: The accelerator was sticking and i could not get the car to stop even when i was pressing on the brakes . Unfortunately, due to this scary event i hit the car in front of me injuring the the gentleman. the vehicle has not been inspected by the insurance as it was a total loss withn damages more than 14k
Crash
2 injured
Incident date: Feb 16, 2026
One day five different warning lights appeared. Since, air bags, seat belt tensioners,traction control,abs,and 4x4 have been disabled
Crash
Incident date: Jan 15, 2026
While driving I get a reduced acceleration warning on my dash cluster, drastically reducing horse power. My check engine light came on. This has happened before. I checked the code and it was a P1098 code. After researching I found out it was the Engine coolant control valve. My fan is constantly running. This issue is ongoing. This seems to be a common occurrence with my vehicle year.
JEEP
GRAND CHEROKEE
(2022) - VEHICLE SPEED CONTROL
Feb 16, 2026
Incident date: Jan 30, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The failed component is the drive motor inverter cooling system, specifically the drive motor inverter cooler (OEM part number 87821986). This component is responsible for regulating temperature within the high-voltage electric drive system. The vehicle is currently at the dealership with the re... Read more
GMC
SIERRA 1500
(2019) - VEHICLE SPEED CONTROL
Feb 16, 2026
Incident date: Jan 21, 2026
While the cruise is set, traveling on I44 with no other car in front of my Kona, the adaptive cruise control will start to flash and apply brakes immediately. The speed will drop instantly. Thankfully no other vehicle has been behind me, otherwise it would have caused a massive wreck. I have taken the Kona to the shop 5 to 6 times for this situation, but they will not do anything since they can n... Read more
Incident date: Jan 29, 2026
1. Loss of motive power at freeway speeds (drops to ~40 mph) despite >40% battery charge 2. Uncommanded switching between electric and gas propulsion; driver cannot control the transition 3. Unintended acceleration in reverse / tire spin even after releasing accelerator 4. Steering wheel shaking at highway speeds → potential loss of control ***All of these items create a high risk... Read more
JEEP
GRAND CHEROKEE
(2023) - VEHICLE SPEED CONTROL
Feb 16, 2026
Incident date: Feb 16, 2026
The transmission downshifted while driving 60 to 65 MPH and needed repairs. Transmission Specialist changed out transmission electric control unit.
Incident date: Feb 3, 2026
The transmission does not shift properly.\n And causes it to overheat, this has been a known problem with Ford motor company. I have called and can get no help with them. The repair cost way more than my vehicle is worth. I can't find a transmission company to even do it. There have been buybacks and extended warranties for this very issue. However, my car has more miles. Than the extended more, ... Read more
Incident date: Jul 2, 2025
I was pulling into an open available parking space in a hospital parking garage and the car just all of a sudden accelerated ON ITS OWN and hit the wall of parking spot. I tried to apply the brake several times before I could finally get it to stop and during this time the car was slamming into the wall area and slinging me back and forth a few times before it stopped. My life was put at risk be... Read more
Crash
Incident date: Jun 29, 2025
Since the release of V14, the Full Self-Driving (FSD) system automatically defaults to operating approximately 7 MPH above the posted speed limit. This occurs on all road types, including city streets and highways. When FSD is engaged, the vehicle sets the cruising speed above the detected speed limit without driver input. There is no setting that allows the driver to enforce strict compliance wi... Read more
Incident date: Jan 28, 2026
On multiple occasions, the transmission does not respond to gear changes such as moving from drive to reverse or park into drive. On those occasions, the D for drive would be blinking. More concerning and very dangerous is a lack of propulsion mid drive, the transmission would not go into gear. The engine would rev high, and it would not move forward, except by whatever momentum it originally had.... Read more