Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
GMC
SIERRA 1500
(2010) — VEHICLE SPEED CONTROL
Dec 11, 2025
Incident date: Dec 9, 2025
With no warning truck just started jumping in neutral after take off from red light litterly almost getting hit from behind and on coming traffic and than I let off the gas pedal than it jerks back in gear and doesn’t want to stop and wants to jerk to keep moving like transmission won’t stop pulling had to turn truck off it is something electrical in transmission I can pull fuse and it resets... Read more
CHEVROLET
SILVERADO 1500
(2019) — VEHICLE SPEED CONTROL
Dec 11, 2025
Incident date: Dec 3, 2025
I have an open safety recall that has no available fix. My dealership confirmed they cannot repair it and advised me it may be unsafe. Because I cannot safely operate the vehicle, I am requesting a manufacturer buyback or financial assistance toward a replacement vehicle. Please escalate this to a case manager.
MERCEDES-BENZ
GLE 350 4MATIC
(2024) — VEHICLE SPEED CONTROL
Dec 11, 2025
Incident date: May 16, 2025
The MPH Sign Recognition mistakes 30mph when the sign reads 70mph.When the Cruise Control is set for 70mph the car begins to brake by itself thinking it is 40mph over the posted limit.This may cause a rear end collision. As a result I have discontinued using the Cruise Control to avoid an accident. This problem may exist on other late model Mercedes-Benz with the Sign Recognition option.
Incident date: Jul 17, 2024
The ABS system and cruise control are currently inoperative. The ABS module has been diagnosed as faulty, but the replacement part from Chrysler is on a year-long backorder
Incident date: Dec 11, 2025
On 11/7/25 I brought my Jeep Wrangler 4xe for the two active recalls and an oil change. The battery recall could not be done. The motive power was supposedly fixed. Since then there has been a new problem. The Jeep gets to the point of stall (like the motive power issue) however right before the stall it surges. This really caught me off guard the first few times and I barely avoided three acciden... Read more
Incident date: Dec 3, 2025
While driving, the vehicle immediately went into full unintended acceleration without any input from the accelerator pedal. I removed my foot completely from the pedal, but engine RPM increased to full 7000 rpm’s and the throttle was stuck there. The vehicle surged forward unexpectedly. The car spun in circles 180 degrees and wouldn’t stop. This was a sudden and unpredictable event. This crea... Read more
Incident date: Dec 7, 2025
Vehicle was in reverse on an incline, in a driveway. The throttle was unresponsive and the vehicle began to roll forward down hill. After a few moments and, without warning, the throttle suddenly jumped to near full response, quickly accelerating the vehicle in reverse, and it was necessary to slam on the brakes. This behavior of extremely low throttle response for an unpredictable duration, follo... Read more
Incident date: Oct 30, 2025
I purchased the Audi Q4 Etron new. The issue that I'm bring up is 'self-acceleration' I had the intial incident 10/2025 where the car self accelerated (Audi Case open) but can't reproduce which almost pin a kid between my vehicle and another vehicle. I was able to react quickly to prevent a death. Second time 'self-acceleration" was on 3/27/25. My son pulling into garage with my sitting next... Read more
Crash
Incident date: Aug 19, 2025
The contact owned a 2017 Ram 1500. The contact stated that while driving at 40 MPH, the vehicle independently accelerated. The message “Service Electronic Throttle Body” warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the throttle body needed to be replaced. The vehicle was not r... Read more
Incident date: Nov 10, 2025
A particular corner where the arterial has a y turn. With cruise engaged the vehicle will do the emergency braking even though the lane is clear. Has occurred several times at this same location.
Incident date: Nov 21, 2025
At a stop, there is a delay when accelerating. It almost feels like it is "thinking" before it starts to go. There are no warning lamps. It is unsafe when pulling out of highway because of the uncertainty of when the vehicle feels like its going to go. Some call it turbolag but it feels more than that.
CHEVROLET
SILVERADO 1500
(2019) — VEHICLE SPEED CONTROL
Dec 10, 2025
Incident date: Dec 10, 2025
The vehicle was shifting hard and eratically on the highway. All dashboard lights came on including the ESC failure warning. A misfire in cylinder 2 occurred without any warning lights causing the vehicle engine to stop running on a highway. The mechanic repair shop did a disgnostic evaluation and reported a catastrophic engine failure from cylinder 2. The engine does not run and requires full rep... Read more
Incident date: Dec 8, 2025
Road debris under normal driving conditions caused a puncture of the inverter radiator resulting in a total loss of coolant in the inverter and battery system. Inspection of the system at a Kia dealer confirmed the problem. The first sign of concern was an error displayed on the driver screen stating, "Check drive motor cooling system". There is no mention of this error in the owner's manual for t... Read more
Incident date: Oct 5, 2025
My vehicle is under an open safety recall 01C involving the PTU system, and there has been no remedy available for nearly a year. This defect caused a dangerous and sudden loss of acceleration while I was driving, and the manufacturer has still provided no fix, and no support through the dealership. The incident occurred when I was stopped at a red light. When the light turned green,I pressed the... Read more
Incident date: Nov 26, 2025
Since January 2023, my truck stability control system has been disabled related to CB4 NHTSA 24V-896 recall. TWO years! I can't sell the truck like this & I have no idea when it will result in an accident. Stellantis needs to be held accountable. Every contact with them results in a response of waiting for parts. I've had no choice but to drive another 18000 dangrous miles with this vehicle.... Read more
Incident date: Sep 1, 2025
Truck looses gear when pulling into traffic. It will shift out of gear and only allow coasting. At speeds of 40 MPH and higher it will down shift causing dramatic reduced speed with no brake warning to other drivers behind. It will also randomly loose power. It will have delayed shifts squealing tires upon shifting and excessive jerking that is uncontrollable.
Incident date: Jul 10, 2023
While attempting to make a right turn, the accelerator would not move. This happened again when attempting to merge on the highway. This almost caused a car to run into my side when turning, and a car had to avoid me on the highway when merging. I was trying to press the gas pedal, and it would not move. This is not a mechanical issue. It is a design flaw. The gas pedal allows you to depress on th... Read more
Incident date: Dec 7, 2025
While driving in approximately 10°F weather after the vehicle had been parked outside overnight during snowfall in Chicago, the vehicle displayed a warning that said “Do Not Drive — Maximum Speed 43 MPH.” At the same time, the brake pedal became extremely hard and the vehicle had significantly reduced braking ability, requiring much longer stopping distance. This occurred without any brake... Read more
MERCEDES-BENZ
EQS 580
(2022) — VEHICLE SPEED CONTROL
Dec 10, 2025
Incident date: Nov 27, 2025
The car presented steering lock column issues with repair lights on at 50 miles. Since then, they have repaired the system numerous times and replaced that system fully twice. They also replaced the manual start system and six other pieces of the car over 18 visits to two different Chevy dealerships. The car still reduces speed and stops acceleration, has electric issues in the windows, lights and... Read more
Incident date: Nov 1, 2025
My rogue is smelling like gas almost all the time and I am only getting 225-250 miles a full tank.
Incident date: Dec 9, 2025
Whining noise during acceleration in any gear, gets louder as acceleration advances
Incident date: Jan 6, 2024
Early 2024 and it continues today, I randomly get an alert about my braking system needing checked but then the message will go away and everything works fine. I finally took it to Keer Automotive dealership in New Lexington OH in March 2024 to see what was going on and they advised there was an issue with the ABS module and the part wasn't available but they were expecting it in May 2024 and it ... Read more
Incident date: Dec 8, 2025
Driving a loud bang was heard from the back of the car. Stopped to check, no obvious physical issue. A warning light came on, it was described as an issue with the air flap. Started driving again, it worked for a few 1000 feet. The car went into a limp mode while an arterial road, in the dark, slowing to not more than 20 mph on a 45 mph road putting driver and child passenger as well as other vehi... Read more
Incident date: Dec 9, 2025
Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended up being towed to a Kia Dealership where they informed me this was an issue under recall, but that r... Read more
Incident date: Dec 9, 2025
I am experiencing an ongoing issue since the truck was new: the engine hesitates upon acceleration at any speed. When stopped this lag in throttle response makes it difficult to navigate in heavy or unpredictable traffic as the vehicle does not response to the pedal instantly and making intentional sudden speed changes is all but impossible to do safely. Depressing the pedal heavy to try and haste... Read more
JEEP
WAGONEER S
(2025) — VEHICLE SPEED CONTROL
Dec 9, 2025
Incident date: Sep 25, 2025
While driving on the interstate, the vehicle went into “limp” mode and showed a turtle on my screen. From there, my vehicle decelerated drastically from 80 to 40 and did not allow me to accelerate. The screen showed a message that stated the systems were shutting down. My vehicle continued to decelerate as I tried to get to a safe spot out of the interstate lanes. After “resetting” the veh... Read more
Incident date: Dec 1, 2025
The vehicle does not predictably respond to throttle inputs (if it responds at all), when you come off the brake pedal it will begin rolling at "idle" speed as normal but when you begin to increase throttle input NOTHING will happen for several very important seconds as you roll into an intersection or need the vehicle to accelerate to maneuver. This had happened multiple times before scheduling ... Read more
Crash
CHEVROLET
SILVERADO 1500
(2020) — VEHICLE SPEED CONTROL
Dec 9, 2025
Incident date: Dec 9, 2025
This has happened twice in a month. I was driving on the interstate and the check engine light began flashing. The engine lost power and would not accelerate beyond 40 mph. The situation was incredibly unsafe as both times I was on the interstate and had to pull over. The second time was at night and around heavy construction which increased the danger. On each occasion the light turned off and th... Read more
Incident date: Oct 30, 2025
The contact owned a 2012 Toyota Corolla. The contact stated that while parking in a post office parking lot and depressing the brake pedal, the vehicle experienced sudden and unintended acceleration, crashed into a tree, and shut off. There was no warning light illuminated before or after the crash. There was no property damage. The air bags did not deploy. The contact sustained a hematoma and pai... Read more
Crash
1 injured
Incident date: Sep 22, 2025
I was driving on the freeway steady at 72mph and the car suddenly accelerated on its own. It hit 90 within seconds and I had to step on the break for the car to slow down.
Incident date: Oct 10, 2025
The contact is a police officer from the Simi police department, who called on behalf of the owner of a 2026 Tesla Model Y. The contact stated the owner was driving at 30 MPH with full autopilot mode with direction destination set, the vehicle increased in speed to make a U-turn on the opposite side of a driveway; therefore, the driver attempted to disengage the autopilot and depressed the brake p... Read more
Crash
Incident date: Dec 4, 2025
The contact owns a 2022 Hyundai Tucson. The contact stated that upon shifting to reverse(R) and depressing the brake pedal, the engine revved and the vehicle accelerated unintendedly. The contact continuously depressed the brake pedal, and the vehicle made a 360-degree turn and almost struck three vehicles. The contact was able to stop the vehicle after several attempts, and the contact parked the... Read more
Incident date: Nov 30, 2025
Accident Statement – Instrument Panel Cluster Failure & Collision While driving my 2025 Ford Outerbanks, the Instrument Panel Cluster (IPC) screen suddenly went completely black without warning. At the time of the malfunction, I was attempting to merge into traffic on my left with my left turn signal activated. Simultaneously, an 18-wheeler in the lane beside me was merging to his right. The s... Read more
Crash
1 injured
Incident date: Dec 8, 2025
When driving and wanting to accelerate at 65mph car just because limp, won’t go when accelerating for a few seconds, speed drops, then you press back on the accelerator and after a few times the car goes back to normal. So, you loose control of the accelerator for a few seconds and you cant go faster, it just freezes and speed drops. This has been happen g for awhile. I even called Honda Corpora... Read more
Incident date: Sep 6, 2024
Have whining from transmission. When trying to accelerate the car does not shift into gears correctly and there is hesitance and delay. Have issues merging on highway and regular traffic due to hesitance and delay. Car can jerk when accelerating. Had dealership inspect twice at different dates. The dealership said nothing was wrong and that the hesitance and delay was just how the car operates. Di... Read more
Incident date: Nov 13, 2025
Stopped at a stop sign at an intersection. Intersection is 4-way, with only a 2-way stop. After ensuring cross-traffic was clear, initiated a left turn from being stopped at the stop sign. Released the brake pedal and began to accelerate.Truck only accelerated to 5mph, and then began to roll/drift into the intersection with no power. No response from gas pedal. Drifted into intersection and was ne... Read more
Incident date: Nov 6, 2025
See attached document for complaint.
Incident date: May 2, 2023
2019 Ram Laramie 1500 instrument or cluster panel goes blank or speedometer goes blurry and unreadable.
RAM
PROMASTER CITY
(2017) — VEHICLE SPEED CONTROL
Dec 8, 2025
Incident date: Dec 8, 2025
I was pulling into a parking spot outside of a Costco and suddenly the car began to accelerate uncontrollably, and I couldn't stop the car. It ended up hitting the car in front of me, pushing it out of the spot and then hit the car next to us. Fortunately, there was no one in any of the cars hit but the entire experience was completely terrifying, and someone could have been seriously injured. ... Read more
Crash
Incident date: Dec 8, 2025
when passing another vehicle in a passing zone, with gas pedal fully depressed, there is a 2 or 3 second lag time after releasing the gas pedal before the truck actually stops accelerating. this has happened since I bought the truck brand new from the dealership. first few times it happened it scared the hell out of me. I had to apply the brakes hard in order for it to slow down. I brought it ... Read more
Incident date: Dec 7, 2025
My truck started experiencing the notorious Ford "limp mode" needs lead frame replaced. Ford has a customer satisfaction program directly related to this issue but though its 20k under their 150k limit it is over 10 yrs old so they are not honoring anything or doing anything about covering and cost associated. Pretty crappy of ford.
Incident date: Dec 6, 2025
Ford has refused, on multiple occasions and at multiple dealerships, to address the NHTSA Recall Number 23V896 (MFG. Recall Number 23S65) issue with the Wheel End Hub Bolt in the rear axle. Well, this weekend, the bolt on the passenger side rear axle broke off, rendering the vehicle undriveable. I brought it in to the Lithia Ford Dealership (who's online information said they were open) to get it ... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — VEHICLE SPEED CONTROL
Dec 7, 2025
Incident date: Nov 18, 2025
Description of the Problem: I own a 2025 Hyundai Santa Fe Hybrid Limited with approximately 3 months of use. While driving on highway, the vehicle suddenly stalled displaying “Hybrid System Failure-Stop by side”. I had to stop on shoulder and restart, drove it couple of days and it happened again. Engine would not start, leaving the vehicle stuck in EV mode only with no ability to accelerate p... Read more
Incident date: Dec 6, 2025
When trying to accelerate from a stop the car has a noticeable lag in throttle response. 2+ seconds. This does not always happen but is intermittent. Much more often when the engine is colder. This makes a left turn in front of traffic or any move where you need to merge with traffic go from safe to dangerous, this also confuses other drivers as they wonder why you are not moving. Someone who was ... Read more
Incident date: Oct 28, 2025
Here’s an overview of the transmission issues with the 2014 Ford Focus — and how many owners feel Ford Motor Company has repeatedly failed to properly fix them. 🔧 What’s wrong with the transmission The 2014 Focus (and many models 2012–2016) came with a dual-clutch automatic transmission system (PowerShift transmission). That system used “dry” clutches — rather than a traditional... Read more
Incident date: Dec 6, 2025
2019 F-150 2.7L EcoBoost, 10-speed. Intermittent unintended acceleration: while coasting or braking at low speed (10–25 mph) the engine suddenly revs to 3–4k RPM with a strong lurch forward against the brakes. Requires hard braking and shifting to Neutral to stop. Happens year-round, warm or cold, no warning lights. This is a known issue covered by TSB 19-2135 and SSM 49240 This problem star... Read more
Incident date: Jun 20, 2024
Stellantis and RAM companies have had Manufacturer Recall NumberC4B NHTSA Recall Number24V-896 Recall Status: Recall Incomplete, remedy not yet available This has been well over a year and I have lost the use of my Truck for loading my Truck Camper for the entire year due to their lack of resources allocated to fix this issue. I have had the Traction control light /ABS Service light associated w... Read more
TOYOTA
FJ CRUISER
(2008) — VEHICLE SPEED CONTROL
Dec 6, 2025
Incident date: Oct 21, 2025
The Gas pedal, would not work as I was trying to accelerate when going from the ramp onto the freeway. The pedal had no pump in it, it just went all the way down as I was trying to press and the car started slowing down. I had to pull over on the side of the freeway and restart the car for the pedal to start working again. I came to the dealership the next day on 12/5/25, at around 5:45pm in which... Read more
Incident date: Aug 14, 2025
Dear Sir or Madam, I purchased a 2023 Nissan Rogue for $24,510.00 from a New Jersey Nissan dealership. Only 45 days after the purchase, Nissan issued two separate safety recalls involving a risk of crash. Nissan failed to provide the necessary parts for months and did not remedy the safety defects within a reasonable time, as required under the Federal Motor Vehicle Safety Act (49 U.S.C. Chapter ... Read more
DODGE
GRAND CARAVAN
(2016) — VEHICLE SPEED CONTROL
Dec 6, 2025
Incident date: Dec 3, 2025
My 2016 dodge grand caravan has all of a sudden lost power on half the fuse box making it so the key (fob) says iuyts A bad key a total of 3 times so far as well as this time will not turn over at all, also the last time I went to put fuel in it half the gas was on the ground due to a faulty gas line on the fuel neck. It also has a fluctuateing rpm at stop lights. And might turn off and be hard t... Read more