Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Dec 31, 2025
I engaged the adaptive cruise control at 50 MPH. This enabled the driver attention system which I had turned off at the start of my drive. The driver attention system is unable to see my eyes through my prescription corrective lenses. This caused the Hyundai to throw multiple 'failure to control vehicle/failure to watch road' warnings over the course of a few seconds; culminating with the system t... Read more
Incident date: Aug 1, 2024
Loss of engine power when transmission shifts from 3rd gear to 2nd gear. Truck will unexpectedly loose ability to accelerate, typically until shift to 1st or 3rd gear occurs. Return of power can cause vehicle to accelerate rapidly and unexpectedly. Malfunctions typically happens in parking lots and while yielding to make a turn, but also happens in stop and go traffic. Concerned of loss of accel... Read more
Incident date: Dec 31, 2025
Check engine light was flashing and the car wouldn’t accelerate up to speed, wouldn’t turn over when tried to start.
Incident date: Oct 13, 2025
Entire instrument cluster goes black while driving. Speedometer, odometer, tachometer, turn signal indicators, everything stops working and just a blank screen. Have a video of it happening. Took it to hyundai and they would not approve tear down to find what is causing and said that it is not a safety concern, yet this would cause the vehicle to fail safety inspection in our state.
Incident date: Dec 30, 2025
Blank Instrument Panel Screen. abnormal CAN message which can cause certain instrument clusters with a 4.2” screen to reboot while driving. During this rebooting, the cluster will not show information such as the speedometer or telltales for approximately five (5) seconds. As a result, the subject vehicles do not comply with the visibility and illumination requirements of FMVSS 101, §§ S5.1.2 ... Read more
Incident date: Dec 1, 2017
when i go to accelerate (not every time) (random times) from a near stop during a yielding situation, engine power hesitates to come back on. I've been nearly rear ended twice entering onto highways because of it. i have an appointment Friday with a dealership but they said that they may not be able to do anything for it...im reporting this because that is not acceptable behavior from a dealership... Read more
Incident date: Dec 5, 2025
I have a 2023 Tesla Y. The Curvature Assist function has nearly caused a half dozen rear end collisions. When in cruise control, it kicks in on (1) highways, near exits when I'm not taking the exit (2) regular roads with no curve or intersection, (3) regular roads with departure lanes that I'm not using. The car behind me only see's a sudden brake light with slow down until I press on the accel... Read more
Incident date: May 9, 2025
My 2016 Ford escape cannot accelerate even I pressed the pedal. It just has 74000 miles but showing transmission issues. It's so dangerous and threaten my life and others.
Incident date: Nov 1, 2025
ABS FAILURE, WHICH TURNS OFF TRACTION CONTROL AND CRUISE CONTROL. This is a known issue for the HCU to fail. How is this not a recall on 2016 but it is on 17 and 18. Same parts.... have replace front hubs with new ABS sensors and rear ABS sensors, still on. It has to be the HCU or the module.
Incident date: Oct 30, 2025
Icc stopped working
Incident date: Oct 26, 2025
Vehicle did not want to shift above 35 mph. When letting off gas - harsh downshift (with no break lights) at 25mph. Diagnosed transmission problem - repaired- Ford dealership rebuilt transmission. No warnings or messages prior to failure.
Incident date: Nov 28, 2025
today ( Dec 30, 2025) . my wife was driving my HONDA ODYSSEY on Highway 287 east NJ ( closed to livingston NJ ) . Here is the whole thing : The ODYSSEY suddenly stopped while my wife was downshifting. At that time, there was a car in front of our car at least 30 feet away. Once the car stopped almost completely. Some red warning letters were shown on the front dashboard. But since we all filled... Read more
GMC
SIERRA 1500
(2023) — VEHICLE SPEED CONTROL
Dec 30, 2025
Incident date: Jun 20, 2025
After a routine service visit, the vehicle’s braking and speed‑control systems began to behave abnormally. The ABS/ESC control module was replaced or reprogrammed without documentation, and immediately afterward the vehicle’s braking feel, speed‑control behavior, and forward‑collision warning timing changed noticeably. These changes created a safety risk because the vehicle no longer res... Read more
Incident date: Dec 19, 2025
Throttle lag, was stopped at a stop sign and had an opening to go, when I pressed on the gas the truck went as normal and then completely stopped accelerating. By the time it accelerated again it jolted the truck and was narrowly missed by cross traffic.
Incident date: Aug 15, 2023
Recall/Campaign: Ram/Stellantis C4B Problem: “Dealer says remedy/parts are not available / cannot schedule recall repair.” This has been a problem since 2023. Have not had ABS for years or 4x4 and i live in a snow environment. My breaks and rotors are trash from not having ABS.
MERCEDES-BENZ
GLE 350
(2020) — VEHICLE SPEED CONTROL
Dec 30, 2025
Incident date: Nov 20, 2025
On multiple occasions, maybe up to 10, the software controlling the dashboard LCD screens reset while driving and completely goes black. Almost everything in the car is controlled through the head unit. I use the vehicle for highway commuting and it happens at 70+ miles per hour. I have no gauges at all while it is occurring. I don’t have a speedometer. I do not have HVAC controls. I don’t hav... Read more
JEEP
GRAND CHEROKEE
(2015) — VEHICLE SPEED CONTROL
Dec 29, 2025
Incident date: Dec 13, 2025
While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by ... Read more
Incident date: Oct 11, 2025
The contact rented a 2016 U-Haul E450. The contact stated that while in the parking lot and placing the vehicle in drive, the contact tapped on the accelerator pedal, then when the brakes were applied and the vehicle suddenly accelerated. The contact removed her foot from the brake, and it continued to accelerate and crashed into a parked U-Haul truck. There were no reported injuries, fire, airbag... Read more
Crash
Incident date: Dec 15, 2025
I was driving about 55 mph when suddenly my 2013 truck down shifted to either first or third gear and I barely was able to control it to get off the road. The truck just bowed up and the vehicle behind me almost hit me. The speedometer stopped working and a wrench icon appeared. I tried to take off and the truck was stuck in third gear. Ford dealership said they would fix it if it was the OSS sens... Read more
Incident date: Dec 27, 2025
the car runs without power when shifted to drive gear. It is sluggish trying to speed up. Took to Ford Dealers on a recall with that is suppose to take care of it..nothing seems to have changed. I am not sure anything was done. trans makes a rough sound starting..
Incident date: Apr 4, 2025
Shortly after purchasing the vehicle, I began experiencing intermittent electrical and driver assistance system malfunctions. These issues included warning messages, unexpected system behavior, and periods where multiple advanced driver assistance features were unavailable or disabled. The problem first occurred around April 4, 2025, at approximately 665 miles. Since then, the issue has occurred ... Read more
GMC
SIERRA 1500
(2022) — VEHICLE SPEED CONTROL
Dec 28, 2025
Incident date: Dec 28, 2025
Instrument gauge cluster freezes while driving. Cannot view current speed, blinker status, cruise control settings, tachometer information, fuel status, or ADAAS items. Also gear select indicator light freezes and does not show correct gear/park. Can only be reset by disconnecting negative battery cable and discharging system.
Incident date: Nov 24, 2025
The vehicle is less than 1 years old. Had 91% charge left. Turned in the car as usual. Turned in heated seats and heated steering wheel as the outside temp was 34 degrees. A pop noise occurred and my entire dashboard flashed like a Christmas tree saying electrical system failure. Pull over safety. The cars speed was reduced to 20 mph. This was extremely scary as this happened on a main road wher... Read more
Incident date: Nov 27, 2024
I am the owner of a 2018 RAM 2500 that is subject to NHTSA safety recall 24V-896 (manufacturer recall C4B), involving a potential failure of the Hydraulic Control Unit (HCU) affecting ABS, electronic stability control, and traction control systems. This recall has been active for over one year on my vehicle. Despite repeated contact with authorized RAM dealerships and the manufacturer, I have bee... Read more
Incident date: Dec 11, 2025
ABS light and traction control lights on, on dash. With these lights on, the cruise control and 4x4 do not work. One garage replaced front right axle, wheel bearing, brake rotor, brake pads, and ABS sensor. Lights were then out for a day but then came back. Took to a second garage and they replaced right rear ABS sensor. Lights went out for another day and then came back. They are still on. Becaus... Read more
GMC
SIERRA 1500
(2023) — VEHICLE SPEED CONTROL
Dec 28, 2025
Incident date: Dec 19, 2025
When I'm driving sometimes the car seems like it's about to cut off or something & the check engine light plus stabilizer track message bones on & I start losing power & it's happened more than 10 times ! I let the car sit for a few minutes & it works !
Incident date: Dec 1, 2025
CRITICAL SAFETY DEFECT: HIGH-SPEED BRAKING SURGE & ELECTRICAL FAILURE Life safety concerning ! 1. Braking Failure at Highway Speeds: The vehicle exhibits a severe safety defect involving unintended acceleration/surging while braking. While driving in 'D' (Drive) mode at approximately 50 MPH, when applying the brakes to stop for traffic/red lights, the vehicle fails to decelerate immediately. Inst... Read more
Incident date: Nov 1, 2021
My 2018 RAM 2500 has had an ABS system recall since Nov 2024. My truck has had a problem with the ABS since 2019. I do not have anit-lock brakes or cruise control as a result of this failure to be able to resolve the problem. Over a year since the recall, and still no parts available. How long is the NHTSA going to let RAM get away with this?? Maybe after some has an accident or hurts someone they... Read more
Incident date: Dec 27, 2025
Component/system malfunctioned: Adaptive Cruise Control integrated with Traffic Sign Recognition/Speed Limit Assist (camera-based speed sign detection and automatic speed adjustment). Vehicle available for inspection upon request. While driving ~35 mph in 35 mph zones with Adaptive Cruise Control engaged, the system repeatedly misread speed signs (or GPS data) as much higher (e.g., 75 mph). The ve... Read more
Incident date: Dec 1, 2025
On December 1, 2025, the 2025 Honda Prologue was pulling into a parking spot between two parked vehicles at low speed. While in forward gear, the Prologue experienced an unexpected acceleration event and collided with three parked vehicles, two of whom were hit with sufficient force to impact adjacent parked vehicles. The driver is unaware of having pressed down on the accelerator and is additiona... Read more
Crash
Incident date: Dec 15, 2025
I STARTED THE CAR AND MY ENGINE WONT TURN ON ONLY HYBRID SYSTEM. THE MAINTIENCE LIGHTAND ENGINE LIGHT APPEAR WITH FUEL DOOR OPEN ERROR AND TRACTION OFF AND DRIVER ASSITANCE OFF . I THEN JUMP STARTED TRUCK . TRUCK ENGINE THEN TURNED ON AND SAME ERRORS LIGHTS STILL APPEARED . BUT I WAS ABLE TO SHIFT INTO GEAR NOW WITH JUMP START . HOW EVER TRUCK WOULD NOT ACCELERATE WHEN I PUSH GAS PEDAL . B... Read more
Incident date: Dec 17, 2024
The entire instrument cluster failed on my 2020 Jeep Wrangler and had to be completely replaced at the dealer. One day, when starting the vehicle, the entire cluster was off with no advanced warnings, no speedometer, no fuel gauge, no warning lights, no odometer, and no information display of any kind. The vehicle would still operate, but all gauges and dashboard functions were non-functional. To... Read more
Incident date: Dec 16, 2025
The main ABS module has an internal electrical failure and shuts down. The failure affects the ABS, Traction Control, Trailer brake system and Cruise control to all be inoperable until replaced. The Module is unavailable from dealership with no known date of arrival.
Incident date: Dec 27, 2025
My wife tried to move my expedition from spot to another in our parking lot During that maneuver the gas pedal assembly broke down and the car in high speed created some personal and property damages I have the part handy and ready for inspection up on request The insurance knows about it And I had a police report No warning prior to the incident
Crash
1 injured
Incident date: Dec 25, 2025
Speed control on steering wheel not responding all the time. When car is on cruise control speed instead or decrease control not responding all the time. I was almost going to hit the vehicle on high way i decreased the speed according to front of my car but controller not responding speed didn't decreased I suddenly realized that slammed on break. Nothing was happened i already sent email to hyun... Read more
Incident date: Nov 27, 2025
On November 27th the accelerator on my Rivian became stuck causing the car to accelerate quickly and preventing me from immediately stopping the car. There was a message stating that the regenerative braking system was not available and the accelerator pedal was stuck in the down position. When I pressed on the brake there was a terrible grinding noise and smoke coming from the front tires. I quic... Read more
Fire
VOLKSWAGEN
JETTA
(2025) — VEHICLE SPEED CONTROL
Dec 26, 2025
Incident date: Dec 5, 2025
It seems that the vehicles "auto hold" function, which is the standard control method for electric one-pedal driving cars does not always operate correctly or at all. This results in the vehicle suddenly accelerating due to gravity or potentially under it's own power. I have had to slam on the break many times to prevent the vehicle from busting through the garage door, and if any of my children o... Read more
Incident date: Oct 15, 2025
Jeep shakes violently when going above 50 mph
Incident date: Dec 23, 2025
Incident Description: While driving through a parking lot at 20 mi/hr, my vehicle's AEB system activated in response to another vehicle approaching from a perpendicular direction. However, the system's response was dangerously delayed and inappropriate stopping the car right in front of the other car: The system failed to provide any advance warning or alert before applying the brakes The brakin... Read more
Incident date: Dec 13, 2025
I was stopped at a red light. When the light turned green, I proceeded to apply the gas and accelerate. I quickly noticed that the vehicle began accelerating at a faster rate than I was intending. The vehicle continued to accelerate without me applying my foot to the gas pedal. Nothing would stop the continued acceleration (application of brake). I crashed into the rear of a vehicle in my lane goi... Read more
Crash
1 injured
Incident date: Dec 17, 2025
* Primary Component: Forward Collision Avoidance * Secondary Component (if available): Electrical System / Lane Departure Step 3: The Incident Description (Copy & Paste below) > Summary of Safety Defect: > The vehicle is experiencing a critical, recurring failure of the Advanced Driver Assistance System (ADAS). There are two primary life-safety issues: > * Phantom Braking: The vehicle initiates s... Read more
Incident date: Nov 3, 2025
Transmission causing jerking, shuddering and take off issues. It was diagnosed as the torque converter messed up in the transmission. My safety is at risk of being reared in as the car hesitates to go in gear and to shift properly.
CHEVROLET
SILVERADO 1500
(2021) — VEHICLE SPEED CONTROL
Dec 24, 2025
Incident date: Sep 1, 2025
Throttle Body Failure Anti brake lock failure Throttle position sensor failure Power reduced *Vehicle has been to repair shop 3 times and the issue prevails. It poses a risk to my community because my loses power sporadically*
Incident date: Nov 28, 2025
The vehicle experiences throttle lag from stop or when rapidly accelerating from one speed to another(passing on highway or merging on interstate). Pushing on the gas pedal does not receive an immediate response from the engine. Issue comes up when accelerating from a stop sign or merging/overtaking.
JEEP
GRAND CHEROKEE
(2025) — VEHICLE SPEED CONTROL
Dec 24, 2025
Incident date: Dec 23, 2025
I recently had recall work done. I picked the vehicle up on December 23, 2025, and the vehicle is not charging properly or driving well. When plugged into the level 2 charger it took 10 plus hours to charge when it used to take 2.5 hours to charge. The vehicle is also not driving well now. As soon as you take your foot off the gas it’s almost like a major brake is being applied. It’s not ... Read more
Incident date: Apr 22, 2025
On Wednesday, November 26, 2025, I took my 2022 Honda CR-V Hybrid to the dealership for a routine oil change. The service team told me that all systems showed the vehicle was in good condition. They advised me to return for my next oil change and regular maintenance. I did not drive anywhere on Thursday, November 27, which was Thanksgiving Day. On Friday, November 28, while driving to work on the ... Read more
Incident date: Dec 21, 2025
- I have experienced a sudden loss of engine power and speed on 5 occasions. Very scary and dangerous to completely lose power on the highway with cars behind you. Had to pull off onto the shoulder(s) in dangerous conditions, with two young kids in the backseat. Hazards, turn off the car, restart the car, etc. - When the power loss happens, the vehicle's dashboard lights turn on, including the... Read more
Incident date: Nov 12, 2024
It has been over 1year now and chrysler still doesn't have a fix for the anti lock brake system. How long can this go on? the truck keeps kicking out the cruise control and the traction controls. I have been contacting the dealers but there isn't a fix WTF!
Incident date: Dec 17, 2024
Description of Incident: The vehicle exhibits a severe and unpredictable transmission "shudder," "stutter," and hesitation during gear synchronization, specifically during 1st–3rd and 8th–10th gear transitions. This manifest as a violent "shaking" sensation and a loss of momentary acceleration while merging into high-speed traffic. This issue was first reported to an authorized Ford dealershi... Read more
Incident date: Dec 18, 2025
On 12/18/2025 at approximately 5:00 pm, during rush hour traffic, while driving 60 mph on the expressway, my car automatically downshifted to drive1, the engine revved up significantly and the car reduced power and had sluggish acceleration. It did not come out of Drive 1 until I was able to get off the expressway and put the car in park. The car is available for inspection upon request. I was ... Read more