Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
FORD
MUSTANG MACH E
(2024) — VEHICLE SPEED CONTROL
Jan 7, 2026
Incident date: Nov 4, 2025
I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a... Read more
Incident date: Oct 21, 2025
While driving at highway speed and the adaptive cruise control engaged, the vehicle applied the brakes without driver input. The vehicle slowed gradually over several seconds even though there was no vehicle, pedestrian, or obstacle present in front of the vehicle. Road and environmental conditions were clear and normal, including clear weather, dry roadway, and unobstructed lane of travel. Traffi... Read more
Incident date: Nov 29, 2025
This is in regards to Recall #C4B for the ABS/HCU failure on my 2017 RAM. This recall was issued over a year ago in November of 2024, but Stellantis has yet to DO ANYTHING and can't even tell us when a remedy will be available. I have asked my local dealership and get the same answer, NOTHING!!! The parts must be available, because the dealership told me that I could purchase the part from them... Read more
Incident date: Oct 13, 2025
This vehicle on an ongoing basis is reporting false speed limits. It consistently abruptly drops the indicated speed limit from 70MPH on [XXX] northbound in Salt Lake City. the vehicle slows itself abruptly in traffic that is sometimes dense and traveling 70 to 80. An eventual rear end collision seems likely which could involve multiple vehicles. It intermittently presents the same risk in oth... Read more
Incident date: Apr 26, 2022
This is a 2021 Vehicle, and beginning in April of 2022, I have been telling my dealer that there is something wrong, but they haven't been able to fix it. When I am driving, there are times when the car will fail to accelerate. Also at times it feels like I have been rear ended and the car lurches. I have said this is a safety issue and neither the dealer nor Inifiniti Customer Consumer Affairs... Read more
Incident date: Jan 4, 2026
While driving at normal speeds, the transmission hesitates and pops when shifting into 4th gear. The vehicle slows down unexpectedly before shifting and will suddenly downshift without warning. This causes abrupt deceleration and creates a safety concern, especially at highway speeds. The issue occurs intermittently and without driver input. Even when I’m in normal gears it will downshift and ca... Read more
Incident date: Jan 6, 2026
The contact owns a 2010 Chevrolet Malibu. The contact stated that under previous vehicle ownership, the vehicle was repaired under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control (ESC); however, the recall repair failed to prevent a failure. The contact stated that while depressing the brake pedal, the rear brake light fai... Read more
Incident date: Jan 5, 2026
I am reporting an unresolved safety defect involving the 12.3-inch instrument panel display on my Toyota RAV4 Prime, which is the subject of NHTSA Recall 25V595 (Manufacturer Recall 25TB08). The defect affects the LED digital display that provides critical driver information, including vehicle speed, warning indicators, and operating status. Initially, the display would intermittently go blank at... Read more
Incident date: Jan 6, 2026
The contact owns a 2025 Lexus NX 250. The contact stated that while parking in a disabled spot, going forward, the vehicle struck a handicap post during an unintended acceleration, which then crashed into the parked vehicle in front before the contact was able to shift the vehicle into park. The contact stated that the vehicle went over the parking barriers between the spots. The front of the vehi... Read more
Crash
Incident date: Sep 29, 2023
I purchased a new 2023 Kia Sorento in February 2023 from Ken Garff Kia Avondale. Since shortly after purchase, the vehicle has experienced repeated electrical and mechanical failures that substantially impair safety. In July 2023, the vehicle began displaying flashing lights, dashboard error messages, and system malfunctions while driving, despite no collision or visible damage. The air condition... Read more
Incident date: Nov 1, 2025
While operating on a public roadway with Tesla Full Self-Driving (Supervised) engaged, the vehicle unexpectedly departed its intended roadway trajectory. Upon recognizing unsafe vehicle behavior, I attempted to manually override and disengage the system using normal driver control inputs. Despite these attempts, the system did not disengage or yield control in a timely or effective manner. The veh... Read more
Crash
1 injured
Incident date: Jan 6, 2026
FRONT COLLISION SENSOR WILL BLINK RED AMD RING A LOUD ALARM WHEN NO VEHICLE IS IN FRONT OF ME WHILE DRIVING ON THE HWY GOING 80 mph OR SIMILAR AND WHEN IT DOES IT WILL APPLY THE BRAKES AND THERE ARE PEOPLE BEHIND ME ABOUT TO CAUSE A CRASH. BUT WHEN A VEHICLE PULLED IN FRONT OF ME, THE FRONT COLLISION SENSOR WARNING DID NOT WORK AT ALL. VEHICLE WAS INSPECTED BY DEALERSHIP AND THEY FOUND NO ISSUE BU... Read more
Incident date: Dec 27, 2025
Upon starting the vehicle, it failed to engage in reverse. Although the backup camera activated, the vehicle remained stationary. After multiple ignition cycles, the vehicle eventually engaged in reverse and then moved forward in Drive. However, shortly after, the vehicle experienced a sudden loss of power and entered "limp mode," restricting speed to approximately 15–20 mph regardless of thrott... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — VEHICLE SPEED CONTROL
Jan 6, 2026
Incident date: Jan 4, 2026
Sitting at stoplight and attempted to go. Car wouldn’t go above 10mph even with pedal all the way down. Drove for a bit trying to figure out what was wrong. Then flashing red lights and beeping telling me to pull over safely. Pulled over and turned the car off. Restarted and car said charge battery. Apparently this is called “limp mode” and happens when there is something seriously wrong wit... Read more
Incident date: Jan 1, 2026
When engaging the gas pedal, it broke off during travel, requiring a need to pull over. Gas pedal is entirely plastic and contains no metal parts.
Incident date: Jan 6, 2026
The impact on the car is we no longer have cruse control (basic feature) and every time we turn on the car we see many warning lights turn on. Some other feature that does not work is lane assist does not work. According to what shows up to on the dashboard there are problems for "road departure mitigation system Problem", "Auto high-beam problem", "Adaptive cruse control problem", "Lane keeping ... Read more
MERCEDES-BENZ
C 300
(2019) — VEHICLE SPEED CONTROL
Jan 5, 2026
Incident date: Jan 3, 2026
While driving at approximately 65 mph on the I-405 freeway in Irvine, CA during rainy conditions, my 2019 Mercedes-Benz C300 suddenly and completely lost acceleration without warning. At the same moment, a Check Engine Light illuminated on the dash. I was forced to coast across all lanes and stop in the emergency shoulder in a very unsafe area with high-speed traffic passing close by in low visib... Read more
TOYOTA
HIGHLANDER
(2017) — VEHICLE SPEED CONTROL
Jan 5, 2026
Incident date: Dec 22, 2025
-- What component or system failed or malfunctioned, and is it available for inspection upon request? This report is regarding a premature transmission failure in our 2017 Toyota Highlander equipped with the UA80F 8-speed automatic transmission. Our highlander is currently stuck at High Tech Automotive in Wenatchee, WA 150+ miles from home after experiencing a transmission failure on the highway.... Read more
Incident date: Jan 1, 2026
There is an open recall (C4B) for my Ram truck. The ABS light and "Service Brake System" light and message are currently displayed on the truck's dash. I contacted FCA about a year ago and told them I have an active issue. They said they placed me on a priority wait list but the remedy is not available yet. It is unacceptable for them to not have a remedy ready for an 8 year old truck when the ... Read more
CHEVROLET
SILVERADO 1500
(2021) — VEHICLE SPEED CONTROL
Jan 5, 2026
Incident date: Jan 2, 2026
No cruise control, ding ding ding no traction control ding ding ding no abs ding ding ding
Incident date: Dec 26, 2025
I was driving home and the truck started to shift very harshly and had died at a stoplight , I put it into park and restarted it and the engine light came on tried to put it into drive and it had jumped forward very rough as soon as I did, started driving again and then the truck shifted into 5th gear and would not shift out of 5th gear at all was very slowly leaving from stop signs and the high s... Read more
Incident date: Dec 23, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the sev... Read more
Incident date: Dec 21, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to ... Read more
CHEVROLET
SILVERADO 1500
(2022) — VEHICLE SPEED CONTROL
Jan 5, 2026
Incident date: Jun 1, 2025
The vehicle intermittently enters a reduced power/limp mode resulting in a sudden loss of acceleration while driving. This has occurred multiple times, including while towing, when the vehicle was unable to safely maintain or reach highway speeds. The loss of power creates a dangerous condition when merging or driving in traffic. Warning messages indicating reduced engine power have appeared, and ... Read more
Incident date: Jul 11, 2024
This vehicle has the 10R80 10 speed transmission, the same transmission that is in the Mustang that is under recall now. That was reset at a Ford dealership in 2023 I believe. It was not acting up at that time, they "fixed" it then while it was in. Now a few years later this problem is VERY PERSISTANT now, constantly missing, skipping, and losing power trying to accelerate trying to get on to busy... Read more
Incident date: Jul 3, 2025
Component/System that failed: The engine (T5 Drive-E) experienced sudden loss of propulsion and entered reduced engine performance mode. The vehicle is currently available for inspection and was towed to an authorized Volvo dealer following the incident. How safety was put at risk: On July 3, 2025, while driving approximately 75 mph on a crowded interstate highway in rural Ohio with cruise contro... Read more
TOYOTA
GRAND HIGHLANDER
(2024) — VEHICLE SPEED CONTROL
Jan 5, 2026
Incident date: Sep 28, 2025
My vehicle has been out of service since October 7, 2025 due to a complete failure of the instrument cluster (combination meter). This issue is related to SAFETY RECALL 25TA08. The instrument panel is fully non-functional, making the vehicle unsafe and inoperable. The vehicle has been at Toyota dealership for approximately three months, with no repair completed and no clear timeline provided. Th... Read more
Incident date: Oct 13, 2025
"I am reporting a fatal crash involving a 2024 Toyota Corolla (VIN [XXX] I do not know the exact mechanical cause, but the following symptoms occurred: 1) The driver reported dashboard lights (red and blue) flickering on and off, windows and locks going on or off. 2) There was hesitation in acceleration after taking off, 3) The vehicle failed to stop and went airborne causing a FATAL accident. I... Read more
Crash
1 deaths
Incident date: Jan 2, 2026
The vehicle was plugged in overnight. To the set 80% limit. When I got up to leave for work and take family out. The vehicle check electrical system warning ⚠️ came on and the then the vehicle would not drive past 41mph. Then in a few minutes dropped down to 28mph and would not go any further. Took the car to dealership which was miles away and 18 miles per hour was my top speed when I pulle... Read more
Incident date: Aug 8, 2025
The vehicle experienced an unintended acceleration in which it unexpectedly increased speed without any input from the driver. At no point was the gas pedal depressed, yet the vehicle accelerated on its own. This sudden and uncommanded movement occurred without warning and was inconsistent with normal vehicle operation, leaving the driver with no intentional control over the acceleration. Followi... Read more
Crash
1 injured
Incident date: Jan 3, 2026
Genesis Connected Services is not functional on vehicle since December 23 2025. This module controls Emergency Services and communications, Navigation and vehicle safety features. Genesis has been contacted more than 5 times already and no solution or fixes have been done as of todays date.
Incident date: Dec 26, 2025
The drive train car would not go then my accelerator will rev up and down and not go over 10 miles a hour then all these service lights come on and car go in like limp mode and not drive in middle of intersection no one inspected the car i tuned it off and let it sit for 24 hours and started it and it was normally except the acceleration goes up and down when it wants to there were a lot of w... Read more
Incident date: Jan 3, 2026
The jeep lost power while I was driving. The lights stayed on but jeep came to a stop. I touched the key area and it started running again.
Incident date: Dec 10, 2025
severe oil consumption. the vehicle eats the oil at an alarming rate. having to fill the oil tank very often and the engine light has been on. it is affecting acceleration at 30mph where the engine warning light will flash. It also completely dies while driving. very unsafe and needs to be resolved.
Incident date: Dec 29, 2025
As I was driving on the freeway 65 mph my car completely lost all Speed and the more I accelerated the more my car decreased speed and eventually it shut itself off as i stopped the car as I pulled over there was no time to make it to a safe area for a safe pull over i was on a bridge calling for help from my insurance. The car did not want to start at first about 45 minutes later my car started ... Read more
Incident date: Jan 1, 2026
Safety Complaint: Engine Stall/Loss of Power at Highway Speeds – 2014 Chevy Equinox Incident Details: • The Failure: While driving, the vehicle suddenly stopped responding to the accelerator. I was forced to navigate through highway traffic to the shoulder with no engine power. Once stopped, the vehicle would not restart. • Warning Signs: Leading up to the event, the Check Engine light and ... Read more
JEEP
WRANGLER 4XE
(2024) — VEHICLE SPEED CONTROL
Jan 2, 2026
Incident date: Jul 2, 2025
I am reporting a recurring safety defect related to GM’s known “Shift to Park” issue. My vehicle displays a “Shift to Park” warning even when the vehicle is already in park, preventing the car from shutting off properly and creating a safety risk. This issue has been widely reported and associated with GM recalls and service bulletins. GM previously repaired this issue once while my ve... Read more
HYUNDAI
ELANTRA HYBRID
(2023) — VEHICLE SPEED CONTROL
Jan 2, 2026
Incident date: Dec 23, 2025
I was performing a low-speed maneuver to reverse-park into my driveway. After making a right turn between my driveway and the driveway of a neighboring townhouse across the street, I came to a complete stop. When I shifted the vehicle into reverse, the vehicle did not reverse as expected and instead unexpectedly accelerated forward. I applied the brake but was unable to stop the vehicle before it... Read more
Crash
LAND ROVER
RANGE ROVER EVOQUE
(2016) — VEHICLE SPEED CONTROL
Jan 2, 2026
Incident date: Oct 28, 2025
I purchased this vehicle in the end of October and shortly thereafter within 50 miles two days the check engine light came on P0299 turbo under boost. Immediately thereafter, exhaust fumes began entering the cabin from the engine bay. I notified the dealership and they gave me a loaner vehicle and they took it to complete auto care in Denver Colorado to have the vehicle fixed. I was told that the ... Read more
Incident date: Dec 31, 2025
Erratic behavior before pulling out of parking lot: STOP vehicle check power, check 12V battery Stop safely engage parking brake. All dash lights started flashing, going black, power couldn’t be maintained, thankfully not on highway yet. Complete car failure, had to have 2025 EV6 jumped 4 times, battery still showed 41% charged, couldn’t keep charge to even get car in neutral for tow or doors ... Read more
Incident date: Apr 29, 2024
driving on two lane road with low visibility - car lost power and stopped in road- ford refused to cover repairs /tow for over one year vehicle sat - they compromised with us paying half for new engine -
Incident date: Jan 1, 2026
I am reporting a repeated safety defect that happens only in rainy conditions. My 2022 Tesla Model Y repeatedly shows critical safety warnings including “Automatic Emergency Braking unavailable”, traction and stability control disabled, and “Vehicle Hold unavailable”. This has occurred during normal driving in rain every rainy season for 3 years, despite 4 service visits and parts replacem... Read more
KIA
SPORTAGE PHEV
(2023) — VEHICLE SPEED CONTROL
Jan 1, 2026
Incident date: Dec 24, 2025
1. Hybrid system failure And check engine light on . 2. Car jerk while driving and gone to limp mode and my speed was reduced to 10 mph at traffic putting my self and other in danger . 3. My vehicle is currently at the dealership getting inspected this is the second time my hybrid warning light came on and the first time they told me nothing was wrong with my vehicle. 4. All of these symptoms ha... Read more
VOLKSWAGEN
ATLAS
(2024) — VEHICLE SPEED CONTROL
Jan 1, 2026
Incident date: Nov 1, 2025
This report is being made within 1 1/2 hours after the incident. It has not been inspected by a dealer, service center, nor any other agency. I was stopped at a local fast food restaurant waiting to pay for my purchase. The 2021 Ford F-150 was in drive with my foot on the brake. No warning lights or other indication were present. Without warning, the engine revved to a high rpm and the truck shot ... Read more
Incident date: Dec 30, 2025
Mileage: Approximately 45,000 Current Status: Inoperable; held at Joe Machens Nissan pending evaluation by Nissan Consumer Affairs. Description of the Problem The vehicle has become completely inoperable, making it unsafe to operate. In the months prior to the failure, traction control warning indicators intermittently appeared on the dashboard. I did not recognize their significance at the time a... Read more
Incident date: Jan 1, 2026
The newer versions of FSD do not allow driver control of the max speed. The current versions allow you to set a maximum speed with a scroll wheel on the steering wheel.
JEEP
GRAND CHEROKEE
(2025) — VEHICLE SPEED CONTROL
Jan 1, 2026
Incident date: Dec 31, 2025
Vehicle engine shutoff while driving which led to no acceleration. No warning lamps prior to failure. It just completely shutoff and on the message center it stated how to start the vehicle as if it was not already started and running. I was in electric mode.
Incident date: Jan 1, 2026
My INSTRUMENT GAUGE CLUSTER WENT OUT. Black! No speedometer, no gas gauge and it didn’t increase the mileage when I drive the vehicle. No safety gauges working. Kia dealerships will not accommodate me that day to fix it.
Incident date: Jan 1, 2025
VEHICLE VIBRATES AND BOUNCES AT HIGH SPEEDS KEEP BRINGING TO DEALER WHO CAN'T REPAIR. MAKES IT HARD TO CONTROL AT HIGHER SPEEDS.
Incident date: Dec 31, 2025
I am submitting a safety complaint regarding a recurring infotainment system failure involving the 2025/2026 BMW X3. While driving, the center display screen suddenly blacks out, which creates a serious safety hazard. This issue first occurred with my personal BMW X3. More concerning, the exact same failure occurred again while I was driving a BMW X3 loaner vehicle provided by the dealership. Thi... Read more