Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Apr 5, 2026
bought that as used at low milage with good service history indicated with pcm twice made me believe to trust as reliability and regular check ups. carfax is not really honest, as well as I learned that powertrain itself has nothing to mechanism but actually programing meaning actual PCM itself has troubleshoots and not at its stability. It caused no speed on dash board sometimes even though got s... Read more
Incident date: Apr 18, 2026
The contact owns a 2026 Honda CR-V. The contact stated that while attempting to park the vehicle in a parking space with her foot on the brake pedal, the vehicle unintendedly accelerated over the curb and crashed into the brick wall of a convenience store. The contact stated that the failure occurred without warning. The air bags did not deploy upon impact. The brick wall of the store was damaged ... Read more
Crash
1 injured
Incident date: Apr 20, 2026
I own a 2010 Honda Accord. While driving at various speeds, the vehicle jerks, and fails to accelerate as intended while depressing the accelerator pedal on the hwy. The check engine warning light VSA is on. In 2022, I had Honda replace the engine, However, just after the warrenty expired, I started to experince the same issues. The vehicle has been sitting since 2023, and so I have it in the shop... Read more
Incident date: Mar 26, 2026
Vehicle at dealership a third time for same issue relating to U1412 code associated with ABS system. First time it was towed on 1/19/2026 and second time I took it to the dealership before it required towing on 3/26/2026. This time the truck required towing again after not being able to go into gear or being able to turn it off. Multiple warning lights on the dash. Still waiting for diagnosis but ... Read more
Incident date: Apr 17, 2026
Second incident relating to U1412 code where ABS related warning lights coming on. On 1/19/26 it had the same issue but was towed due to undriveable and would turn off. This time I drove straight to Dodge dealership where they got the codes, unlike last time due to batteries dead. Ram performed two flash updates and felt issue was fixed. Car is currently at dealership for third incident of same na... Read more
Incident date: Mar 23, 2026
This is related to the 2025/2026 Ram 3500 U1412 code relating to anti lock brake system. On this date I got an ABS warning light and check engine light. The vehicle would not turn off, was not sure if it was in gear or not, and multiple other lights came on the dash. Vehicle towed to dealership. They said they could not reproduce the error and that all the codes disappeared due to the batteries dy... Read more
Incident date: Feb 13, 2026
While operating the vehicle with the cruise control enabled and engaged, the vehicle resets the “set” speed 5 to 15 MPH higher than initially set with no driver input or adjustment and begins accelerating. My spouse related this has happened several times to her at various speed settings. Today, I was on the highway with it set at 60 MPH, the vehicle began accelerating and I noticed the set sp... Read more
Incident date: Mar 14, 2026
The car acceleration issues, taking a long time to go from 0-50 with the tachometer going up to 5 to do so. My MPG has gone from 33 to 28 mpg. There are times when I press on the gas but my car doesn’t move. It also makes loud “rumbling” or “whining” sounds at times.
Incident date: Nov 19, 2025
while driving at highway speeds the transmission has shited gears causing the truck to hesitate, and stuble hunting for gears. This truck has the same 6r80 transmission that is being recalled in 2015-2017 modles. Please have this modle year include.
Incident date: Mar 8, 2026
I took car to dealer to get latest software update version 4.2.13 since my car hasnt been received updates OTA. After the update, the cars accelerating from a stand still had a lag of almost 1 to 2 seconds which is dangerous. I went online to find out several polestar 2 owners complaining about the same issue. My car has the performance upgrade which has a 0-60 time in 4 seconds. Now after thi... Read more
Incident date: Dec 23, 2025
I was pulling into a parking spot and my vehicle suddenly lurch forward, and I had to slam on the brakes quickly, scraping the front of the curb. I checked there was no warning lights. I checked the floor mat, and this was not impeding the accelerator pedal I am certainly I did not accidentally hit the accelerator instead of the brake.
Incident date: Apr 14, 2026
I own a 2019 Ram ProMaster. The vehicle previously received the manufacturer recall repair for the transmission park issue (software update). After the recall repair, the vehicle experienced a safety issue where it would roll freely while in “Park,” as if it were in neutral, even though the dashboard indicated “P.” This created a rollaway risk. This happened August 2025 intermittently. M... Read more
Incident date: Apr 14, 2026
This is not a failed component, the issue is a design interaction issue. This truck when it gets stuck as it unfortunately very easily does even on wet grass goes into a traction control mode where the throttle is VERY damped but the issue is not only is the opening very dampened the closing is also VERY damped. This is made significantly worse by the fact that traction control cannot actually ... Read more
Incident date: Dec 1, 2025
The vehicle exhibits unintended acceleration behavior when the brake pedal is applied. Instead of slowing down, the engine revs and the vehicle does not decelerate as expected. On March 16, 2026, while merging onto a highway and applying the brakes, the engine suddenly revved to approximately 3,500 RPMs while the vehicle failed to slow down. There have been previous issues with the vehicle not sl... Read more
Incident date: Apr 14, 2026
My car started getting hot, began to overheat. I was on my way home on freeway. Second lane from slow lane. My car began to loose power, I could no longer excelerate. There was a big rig coming up behind me he was not slowing down as he got closer began honking I was trying to flag him that I could not move, as I was trying it started to go like 5 miles per hour where i began slowly to get over, ... Read more
Incident date: Mar 2, 2026
While driving on a two-lane highway at approximately 80–85 mph and attempting to pass another vehicle, the engine suddenly shut off without warning. The vehicle lost all propulsion, and steering assist was significantly reduced, creating a dangerous situation and nearly resulting in a head-on collision with oncoming traffic. Warning lights including check engine and low power steering illuminat... Read more
Incident date: Apr 18, 2026
Adaptive cruise control fails nearly every time the car is driven more than 40 minutes with ACC activated. Failure indicated by warning lights and statement on DIC. DIC instructs operator to clean the front "H" emblem on grille, however, the emblem is always completely clean. The failure has been reported 4+ times to the dealership. Dealership reports the failure is a known problem and there i... Read more
Incident date: Apr 3, 2026
My 2020 Audi SQ5 (3.0L turbo V6, EA839 engine) experienced premature water pump failure at 64,361 miles. Coolant leaked into the vacuum system, damaging the vacuum unit and related components. Failed parts are available for inspection. Safety Risk: Loss of coolant circulation causes rapid overheating and risk of sudden engine failure at highway speeds, creating a collision hazard. Coolant intrusio... Read more
Incident date: May 1, 2025
Issue happens whenever I use adaptive Cruise control for any extended period of time. Typically occurs in less than an hour. The vehicle will be in active cruise mode and then the cruise control will suddenly shutoff and a few beeps are heard. I am unable to reactivate cruise control until I perform a key cycle at which point the cruise can be activated again.
Incident date: Apr 15, 2026
The vehicle skips a beat when shifting and it jumps from 10-8 gear for no reason causing the vehicle to lag or shift rough and break
Incident date: Feb 10, 2026
Repeated incidents
TOYOTA
HIGHLANDER
(2021) - VEHICLE SPEED CONTROL
Apr 17, 2026
Incident date: Apr 17, 2026
The contact owns a 2026 Kia Seltos. The contact stated that while driving 25 MPH and depressing the brake pedal to make a right turn, the brake pedal went to the floorboard and the vehicle accelerated independently. A dealer was contacted. The vehicle was towed to the dealer to be diagnosed, and the contact was informed that the brake line needed to be tightened and the brake fluid reservoir neede... Read more
Incident date: Apr 9, 2026
While making a left turn at low speed, I applied the brakes, but the vehicle did not respond as expected and instead appeared to drift, surge, or accelerate forward. The vehicle struck a fire hydrant and a bus stop pole before crashing into a tree. Airbags deployed and both occupants sustained injuries. I suspect a possible malfunction involving braking, propulsion, electrical, or speed control sy... Read more
Crash
2 injured
Incident date: Apr 17, 2026
The cross pedestrian warning activates without any object there and slams on the brakes causing severe neck problems. The cruise control doesnt disengage when pressing on brake pedal causing drive to swerve to avoid crash.
1 injured
Incident date: Nov 19, 2025
Upon driving on the highway the engine begins to make a hissing sound . Then the the car begins to feel like its slowly braking. From there It slowly loses power . The accelerator does nothing. This happened when my son I his [XXX] was drive me to airport through [XXX] mountains. Had to pull over many times eventually getting and Uber from gas station to make flight. Very unsafe condition and ... Read more
Incident date: Apr 17, 2026
When driving the ac will turn down by itself and when coming to a complete stop the car will put itself in park and the engine will shut off completely. The brake light and engine and battery light will come and the car will restart itself and stay in park or I will sometimes have to restart the car myself. The brake light started to flash on 4/16/2026. I purchased the car on 12/18/2025 to finance... Read more
Incident date: Apr 16, 2026
2 problems 1,Phantom braking when cruise control is activated. 2, There's no rear door mechanical release in the event of a electrical power failure in the event of R.T.A
Incident date: Dec 26, 2025
I was driving my vehicle on a freeway with 3 passengers when i heard a muffled pop or thud from behind me. A rear passenger confirmed that it came from beneath the rear seat towards the left side of the car. The vehicle speed immediately dropped to less than 40 mph and a warning message appeared on the dash "Check electric vehicle system". I later noticed a red battery icon appear on the left... Read more
LAND ROVER
RANGE ROVER
(2015) - VEHICLE SPEED CONTROL
Apr 16, 2026
Incident date: Feb 7, 2026
When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought... Read more
Incident date: Apr 15, 2026
I was attempting to back my vehicle slowly into a parking space. I came to a stop after observing a vehicle in an adjacent space that appeared to be moving. At that point, while my foot was on what I believed was the brake pedal, the vehicle accelerated rearward rapidly and uncontrollably. I attempted to apply the brake but the vehicle continued accelerating backward at high speed. The vehicle str... Read more
Crash
Incident date: Apr 16, 2026
In 2024, 2025, and 2026, I have had 2 incidents in each year where the cruise control is set to 60 to 65 mph and the cruise control then accelerates the car past 100 mph. When this occurs, tapping the break does NOT disengage the cruise control. All 6 times I have had to slam the breaks to a full dead stop while the car tries to accelerate anyway. April 4, 2026 and April 14, 2026 are the most... Read more
Incident date: Apr 14, 2026
Random problems accelerating. Like I can be pulling out of my parking spot in revese then switch it to drive an try to move and it won’t move at all or very slowly then out of nowhere it accelerates fast
Incident date: Oct 1, 2023
On two separate occasions while in drive and accelerating, the car display indicated an “engine has been turned off, move to park” error. The car automatically went into neutral and I lost all control of acceleration until I came to a full stop, put it in park, and turned off the car.
Incident date: Apr 1, 2026
The contact owns a 2020 Mercedes-Benz C300. The contact stated that while at a stop, the vehicle failed to accelerate as intended. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 10... Read more
Incident date: Mar 10, 2026
On my way home from a trip on Tuesday 4-14-26 at about 60 mph with cruise control on the truck downshifted and turned cruise control off and a small wrench came on display. I made my way to next town at reduced speed, wouldn't get out of 5th gear, found a ford dealer had them scan and check out. They found 2 codes P061B:00-24- pcm and P0722:00-68 They cleared codes and drove truck with no return ... Read more
Incident date: Apr 15, 2026
Three separate safety incidents occurred within the last 3 months. INCIDENT 1: On at least two occasions while turning, the steering felt aggressive and notchy, resisting or jerking unexpectedly during the turn. INCIDENT 2: While driving on the Florida Turnpike at approximately 80 mph southbound around 7:00 AM, the vehicle suddenly reacted as if detecting an obstacle and applied what felt like eme... Read more
Incident date: Mar 18, 2026
The contact owns a 2018 Ford Focus. The contact stated that while driving approximately 65 - 70 MPH with the cruise control activated, the vehicle suddenly decelerated and then accelerated to the desired cruise control setting. The failure had occurred several times. Approximately 2 weeks later, while driving approximately 30 MPH, the vehicle stalled, and the hazard lights were activated. The vehi... Read more
Incident date: Apr 10, 2026
The transmission speed sensor has failed needs a new valve body. It seems like a very common problem with this car and it’s a $3000 fix according to my mechanic. I think there needs to be a recall issued considering everybody on this website is reporting the same problems.
Incident date: Apr 7, 2026
Incident Date: April 11, 2026 Approximate Time: 6:30 PM Component(s): Unknown (Suspected: Electronic Stability Control, Steering, ADAS) Description of Incident: On April 11, 2026, at approximately 6:30 PM, I was operating my Tesla Model Y on a highway with a self-driving mode engaged. I experienced what appeared to be a sudden, unintended acceleration combined with an erratic "zig-zag" steering p... Read more
Incident date: Apr 5, 2026
I brought my car to the Volkswagen garage because there was a problem with the software, mainly the GPS was off. The location shown was 1 mile away. After 10 days in the garage, I asked if I could take it back and the case remained open because the problem was not resolved. I was pulling back my car in front of the house to unload groceries and it did not stop, damaged the garage door. Several pe... Read more
CHEVROLET
SILVERADO 1500
(2018) - VEHICLE SPEED CONTROL
Apr 15, 2026
Incident date: Apr 15, 2020
Our 2025 Ford F-150 experienced a complete instrument cluster failure immediately following a manufacturer-initiated over-the-air software update. Component/System Failure: The instrument cluster/display failed completely. The speedometer, fuel gauge, warning lights, and all critical driving information are inoperable. The vehicle is available for inspection upon request. Safety Risk: This creates... Read more
Incident date: Jan 16, 2026
Gear shift cluster lights up and flashes dash states service gear shift will not start or go in gear. No codes found. Happened multiple times but never while at dealership. Now the dash cluster keeps randomly going black but never longer than 2 mins so I can't take it to the dealership while it happens. And now the backup camera is randomly flashing blue sometimes instead of showing an image. I h... Read more
Incident date: Jan 23, 2026
While driving on the freeway with my family in the middle of a snowstorm, my 2025 Silverado 1500 with 8,000 miles on it, suddenly dropped gears down to 1st without warning. The check engine light went on and I later found out it was the valve body that caused it. This could have cause serious harm to my family had I not maintained control of the vehicle. The dealership fixed the problem only for i... Read more
TESLA
CYBERTRUCK
(2024) - VEHICLE SPEED CONTROL
Apr 14, 2026
Incident date: Apr 12, 2026
The Mustang Mach-E Select has three driving modes. From least to most aggressive in terms of acceleration, they are Whisper, Engage, and Unbridle. When driving in 1-pedal mode where removing your foot from the accelerator causes the car to brake, the strongest application of brakes is in Whisper mode as well. It’s not aggressive, but it will bring the car to a stop over a shorter distance. T... Read more
VOLKSWAGEN
TIGUAN
(2026) - VEHICLE SPEED CONTROL
Apr 14, 2026
Incident date: Mar 14, 2026
2021 Yukon Denali. Inspected by dealer under recall. Passed dealership test and new oil viscosity adjustment completed by dealer at 39k miles. Told no issues with vehicle continue to drive it. Today 4-14-26 on the interstate traveling 75mph the engine seized and lost all power. Instrument panel showed 0rpm as I coasted to a stop and the engine lost all power. I placed the vehicle in park on the sh... Read more
Incident date: Dec 20, 2025
On April 13, 2026, I brought my 2019 Honda Odyssey to a Honda dealership in Chicago, IL for a dealer-initiated recall service. The dealer contacted me and asked me to come in. Before the recall service, the vehicle had zero warning lights, zero error codes, and was operating completely normally. Immediately after the recall service was completed, the following warning lights appeared on the dashbo... Read more
Incident date: Mar 13, 2026
Our 2021 Kia SORENTO has been to Elmhurst kia service numerous times . The chief complaint is the Kia Sorrento keeps losing power while in drive reverse middle traffic even on the highway but yeah every time we take it in, they say either it’s the battery .you can’t use it in the Eco mode .turn off the shut off while in drive mode when at stops ! always a different excuse, but yet no recall an... Read more
Incident date: Apr 9, 2026
When I push on the brake the car starts to tug. Feels like it wants to turn off. Happened several times after I got a recall checked. 2 weeks ago same thing was happening and my car all of a sudden turns off. The lights on the dashboard turned on and the emergency brake engaged. I was able to turn the car back in after 3 tries. 6 days later I was driving 50mph and my car suddenly changes shifts on... Read more
Incident date: Mar 21, 2026
Car got stuck between gears while driving on the road. The vehicle accelerated by itself almost causing me to crash. I immediately pulled over into a business and put the truck in park. The car stayed on. It turned on and off but would not shift gears. Would not go from park to reverse or drive. And unfortunately the “warranty” only cover 60k miles. Conveniently right before this well known is... Read more