Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 73,546 complaints - component: VEHICLE SPEED CONTROL

Incident date: Apr 22, 2026

Car drives sluggish then takes off rides fine for awhile then problem repeats

Incident date: May 25, 2026

First incident, vehicle completely lost power and turned off while driving down highway, fortunately I was able to coast in to shoulder and request a tow. Second event the vehicle flashed all warning lights while traveling down interstate and had a quick shudder. This was similar to first incident. However, lights eventually cleared themselves and power wasn’t lost. Third incident vehicle warnin... Read more

Incident date: May 9, 2026

My throttle got stuck and i hit a fence.

Crash

Incident date: May 26, 2026

THROTTLE BODY WAS REPLACED, NO DEALER ADVICE TO REPLACE DRIVING DOWN THE ROAD ALL OF A SUDDEN MY VEHICLE WENT FROM HIGHWAY SPEEDS TO LIMP MODE ON THE MIDDLE OF THE HIGHWAY AND A WHOLE BUNCH OF WARNINGS CAME ON SECONDARY BRAKE SYSTEM FAILURE, HYBRID CONTROL FAILURE , STOPED ON THE SIDE OF ROAD TRUCK STALLED THEN RESTARTED NORMAL THEN ALL WARNINGS CAME BACK AND BACK TO LIMP MODE, PROBLEM COMFIRMED ... Read more

Incident date: May 4, 2026

The car does not accelerate when the gas is pressed. It will delay, jerk or accelerate slower than it's supposed to.

Incident date: May 22, 2026

I started to pull forward from a pharmacy drive-through at an intended low speed (approximately10/15 mph) for a right turn onto a driveway. The car was on auto-hold and in drive gear. When I turned right, the vehicle went into a full throttle acceleration and continued until impact. Brakes were totally ineffective. A TWO-LINE BRIGHT YELLOW MESSAGE FLASHED IN THE INSTRUMENT PANEL, "TRANS... Read more

Crash

Incident date: May 15, 2025

This morning, around 9 AM, I was stopped on [XXX] in traffic, just south of [XXX] . [XXX] ) Foot on break, waiting for traffic to start moving. Engine suddenly revved to about 4k RPM. Car started to lurch a bit, I had to put increased pressure on the brake to hold it. I wasn’t sure the brake would hold, so I shifted to neutral, engine revved up over 4k. It settled back down and I wa... Read more

Incident date: May 26, 2026

I was driving the vehicle on the highway the cruise control was on. All of a sudden I got a warning on vehicle info panel that stated vehicle power is reduced. The vehicle decelerated on its own and I could not accelerate past 55. The check engine light came on. I pulled off the road and turned the vehicle off. After about 10 minutes, I started the car back up and proceeded down the highway at nor... Read more

Incident date: Mar 4, 2026

The contact owns a 2022 FORD EXPLORER. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE) however, the part to do the recall repair was not yet available. Local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact state that while his daughter was at a stop sign and depr... Read more

Incident date: Apr 14, 2026

My car is experiencing a harsh down shift from 3rd to 4th gear with lack of power on acceleration on my vehicle since 10/25/2024. I have taken it in to three service departments including Karl Flammer Ford in Tarpon Springs, FL. Each service department has said the only remedy is a New Transmission estimated to be $7,000-$8,000 (receipts of diagnostics can be provided). We have already spent $52... Read more

Incident date: Apr 28, 2026

About 30 mins prior to the incident,the accelaration was vey slow getting upto only 30/35MPH Message appeared in Dash Board instructing to SCHEDULE MAITANANCE SERVICE SOON. My last service was done only 2 months ago. anyhow i decided to drive the nearest Ford Dealer. On exiting the Freeway,the ramp was downhill and the Braking System completely failed and I crashed into the pavement. All the AirB... Read more

Crash

Incident date: May 24, 2026

UPDATE to previous complaint – Reference Number: [XXX] VIN: [XXX]a [XXX] UPDATE to my previous NHTSA complaint regarding sudden unintended acceleration in my Tesla Model Y (VIN: [XXX] ) I previ[XXX]sudden acceleration incident on [XXX], at [XXX] 4 parking garage ramp. Tesla has now provided the Vehicle Data Report and EDR data (Case # [XXX]). The data shows accelerator pedal position increasing... Read more

Crash 3 injured

Incident date: May 15, 2026

Adaptive cruise control slams on the brakes at highway speed alleging “curvature assist” on flat, straight roads. Dealer replaced firmware and problem persists. Defect appears to be inherent to adaptive cruise control

Incident date: May 18, 2026

I own a 2019 BMW X5 xDrive40i with the B58 3.0L turbocharged inline-six engine. While driving in Minnesota, the vehicle suddenly displayed an urgent warning stating “oil pressure too low” and instructed me to stop the engine. This occurred while the vehicle was being operated on the road, requiring me to stop driving immediately. The vehicle was later inspected by an authorized BMW dealer. Th... Read more

Incident date: May 23, 2026

driving vehicle down the highway with the cruise control on and it will suddenly slam on the brakes. decreasing the speed rapidly almost causing a rear end accident. Has been brought to drealer for repairs 5 times with no results still does it . to;d repair coming in 3rd quater of 2026 vehicle is dangerous to drive appears to be a problem with these cars do not believe ours is a isolated condition... Read more

Incident date: May 23, 2026

While driving the car immediately downshifted and I could not accelerate. The Hill assist came on and service advance trac came on. This happened 3 times. The first time we towed it to the dealership April 17th, and they changed the oil and tested the battery secured wires and verified after the repair on April 26th. After we picked the truck up on April 26th it stalled on the highway on the home ... Read more

Incident date: Mar 1, 2026

Intermittent abs brake light on return trip in June 2025 diagnosed as a bad abs module. Dealer did not have any stated on back order, now almost a year later as of 5/20/26 Jim Browne Chrysler still states module on back order. And as you know there are no aftermarket parts for replacement. With this issue it keeps other functions of the truck from working. This has been way too long for the gover... Read more

Incident date: Jan 12, 2026

Toyota is putting people who purchased their new vehicles at risk. They have my car sitting here with an extraordinarily dangerous recall which they promised to fix by march but they haven't & it is already nearly June. It literally says the car can blow up. The recall says there's a belt problem & it can blow up at certain speeds & it can be fatal. That is crazy. if they cant fix it then they sho... Read more

Incident date: May 22, 2026

I was driving on a busy highway at a high but legal speed. For a few seconds the vehicle appeared to reset. I lost control and the screen went blank. It was a miracle I did not hit another vehicle. I contacted the dealer and they stated unless it was happening frequently - there is nothing they could do. I spent hours on the phone with the dealer attempting to schedule an appointment, they st... Read more

Incident date: May 11, 2026

hello my name is [XXX] and I bought this 2014 Ford focus from a private dealer without being told what was wrong with the car for 4100 dollars and since I have had it it's been giving me problems it has a salvaged title.also it sounds like the inside of the hood is gurgling water ,sometimes it won't go in to reverse,it has a hard start the tcm module needs to be replaced and I guess it has someth... Read more

Incident date: Apr 8, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? Engine is malfunctioning, increase in oil consumption, MPG dropping, a ticking/knocking noise coming from the engine, and erratic engine behavior with random surges while driving to 6000+ RPM. Brought it into Kia 2x now for same issue and first time said nothing was wrong and second time I am now goi... Read more

Incident date: May 22, 2026

The contact owns a Chevrolet Camaro. The contact stated that while parking the vehicle on the side of a residential road, she attempted to place the shift knob from Drive into Park. At that moment, the vehicle suddenly jolted and accelerated forward independently. The vehicle proceeded through a red light at approximately 20 MPH. The contact attempted to maneuver the vehicle to avoid colliding wi... Read more

Crash 1 injured

Incident date: Apr 11, 2026

When driving 75mph in order to change my favorite radio station, I must go to the center tablet, scroll until I find the station desired and then must tap it in the center or it does not change. On my 2025 MB C model you could change the channels on the steering column. I asked MB to research this issue and I was told a third party wrote the 2026 software and did not include this option! Is it no... Read more

Incident date: Apr 21, 2026

***SAFETY/DANGER*** On April 12th at around 5:30 p.m. my family of five, to include three minor children were returning home from visiting family which live about an hour and a half away and as we're traveling on the freeway at highway speeds, in traffic, our new Tahoe unexpectedly and without warning went into reduced power mode and cut speed down to approximately 35 MPH in active traffic, which... Read more

Incident date: Mar 4, 2026

NO power till car warms up for 5 minutes. It will be jerky on highway. The gas mileage is going down drastically, I was doing 32 miles to gallon and now it's 22mpg. All this is after the recall we just had performed. I have no power trying to avoid accidents, taking off from stopping. Car smells weird now.

Incident date: Feb 20, 2025

Contacted ford about recalls 26S28 and 19V075 and they report that my vehicle is out of the warranty period for repair. They were advised that this is under a NHTSA recall and still refuse to honor the NHTSA safety recall stating that it is outside the window for replacement. Again advised them that this is a NHTSA recall and they still refuse to honor it. My vehicle is inoperable due to this.

Incident date: May 19, 2026

The ABS Module in my truck went out also causing no speedometer readings. The dealership at Dodge confirmed it needs to be replaced as well as a failing fuel pump. They have had my truck since April 7th 2026. Today as of writing is May 22nd. They keep moving my estimated date for part arrival constantly. Two months and I am still out of my vehicle. Being handicapped and my wheelchair lift is atta... Read more

Incident date: Mar 17, 2026

Vehicle was driving at 50-55 MPH on [XXX] . The vehicle immediately gave multiple warning systems such as "Dream Drive Unavailable" "Regenerative Braking unavailable, use brake pedal" "Hold unavailable" "Dynamic handling unavailable" "Car will Power off in 5 minutes" and the car started applying the breaks and went into a "turtle" mode. It went from 50 miles per hour down to 35 miles per hour in ... Read more

Incident date: Apr 21, 2026

During operation of my 2015 Ford Edge Titanium, the vehicle experienced intermittent loss of acceleration and multiple electronic warning messages. While driving, pressing the accelerator pedal would sometimes result in little or no vehicle acceleration. The RPMs fluctuated abnormally and the vehicle appeared to enter a reduced-power condition. Warning messages included “Hill Start Assist Unavai... Read more

Incident date: May 3, 2026

I pulled my Tesla Model S in a parking lot, and as I turned the car into a parking spot, the car suddenly accelerated, jumped the curb next to the parking lot and hit a tree. The car speed when I pulled into the parking lot and then into a parking spot was very low. so I was very surprised and startled to see the car suddenly on its own accelerating and jumping the curb.

Crash

Incident date: Apr 29, 2026

The contact owns a 2025 . The contact was in a parking lot of a shopping center, put the car in gear and the steering wheel became inoperable , vehicle would not stop while depressing the brakes. Four additional vehicles were damaged from the impact with one vehicle deemed a total loss. The right front end was impacted including the hood and the right wheel. No additional property damage. Th... Read more

Crash

Incident date: May 14, 2026

The vehicle just shut down as I exited. The power and gas pressure decreased. Pulled over to see if my hybrid battery was defective or drained. It wasn’t. A notification popped up and said “Hybrid Control System or Low Voltage DC/DC Converter, Contact dealer for service. Finally got it towed to Kia of Valencia the next day and they said it was “Hydraulic Clutch Actuator” and they want cha... Read more

Incident date: May 21, 2026

Adaptive cruise control not working....,Intermitently shutting off. This is coinciding with numerous engine, oil and gas warning lights going off in the Audi MMI system. Lead tech at Audi dealership in Norwell MA is telling me that this is a well known issue with the 2025 Audi Q5 needing a software update that will not be available until sometime in the 3rd quarter

Incident date: May 15, 2026

I was driving on the highway at 70 mph approximately with my young daughter in the backseat. All of a sudden, the front display on my Hyundai Ioniq 9 went completely black and said "no signal." I lost all dashboard information about my speed, gas gauge, horsepower etc. The only thing I could do was see how fast I was going because I was on google maps and my audiovisual screen in the center was s... Read more

Incident date: Mar 6, 2023

Driving down a two lane road without any cruise control on the truck suddenly speeds up to almost 90mph with out pressing on throttle had hold brake down engine rpms were in the red shut truck off for it to finally go back to normal

Incident date: Apr 20, 2026

While reversing out of a parking space, my 2021 Volkswagen ID.4 automatically braked and stopped abruptly. Immediately afterward, the vehicle accelerated forward unexpectedly. I pressed the brake pedal, but the vehicle did not respond and crashed into a retaining wall. A forensic analysis of the vehicle’s event data showed the accelerator was at 100% and the vehicle was traveling approximately 2... Read more

Crash 2 injured

Incident date: Jan 2, 2025

Had new vehicle for 1 week and it broke down in a parking lot and would not start on 5/10/26. It was towed and dealership, found it to be a faulty feel injector system that was replaced. Picked it up from the dealership on 5/13/26 and I lost the ability to accelerate while on the interstate. It was towed back to the dealership who had to reach out to V. W headquarters to determine the problem. It ... Read more

Incident date: May 16, 2026

My 2021 Jeep Cherokee Trailhawk is currently immobile due to an active safety recall involving vehicle movement/park functionality concerns, and loss of power. Prior to the recall being issued, one certified Jeep dealership inspected the vehicle regarding the concern - with no resolution. Since the recall has now been formally issued, I have attempted to contact both that dealership and the cert... Read more

Incident date: May 1, 2025

Driving down a highway at 70 mph and a notification popped up saying to pull over and turn off the vehicle because the engine would shut down soon. I lost the ability to accelerate and impeded traffic. Had to pull over on the side of the road with minimal shoulder. This has happened dozens of times; all at high rates of speed and often in heavy traffic.

Incident date: May 20, 2026

While driving home during rush hour traffic on the highway with my children in the vehicle, without warning it stopped accelerating when I passed the gas pedal and started slowing down. When I let go of the gas pedal it would speed back up. I couldn't safely merge over to the right with heavy traffic and ended up on the left shoulder. I turned the vehicle off and tried to restart it, it strugg... Read more

Incident date: May 18, 2026

ABS lights and warnings on dash No trailer control No speedometer due to abs controller

Incident date: May 18, 2026

Bought a used 2019 Ford Edge, and transmission had issues within 2weeks of minimal operation!! Transmission slippage, does not go into gear or has a long pause going into gear (even right from park). VERY HARD shifts in lower gears upon upshift AND downshift. Also, gets worse the longer you drive it. It jerks, bucks, lurches, snaps your neck forward or backward, or does not go at all!! After this ... Read more

Incident date: May 15, 2026

On April 28 at 9:35AM I was exiting the parking lot in my 2025 Toyota Camry and I experienced a sudden and unintended surge of acceleration. My foot was not on the accelerator. I was coasting with foot off accelerator to exit parking lot at a speed of under 8mph when the car suddenly jerked forward and surged to 30mph. The car came to a sudden stop in the middle of the road after running stop sig... Read more

Incident date: May 14, 2026

On Saturday 16th Oct 2026 around 10 AM EST, while driving down the ramp from Parking Floor 2 to Parking Floor 1 in the JFK Terminal 4 Short Term Parking garage (John F. Kennedy International Airport, New York), the Tesla vehicle suddenly accelerated forward very fast on its own without any input on the accelerator pedal. Either I was not pressing the gas pedal at the time, or I was slowing pressin... Read more

Crash 3 injured

Incident date: Mar 22, 2026

After the installation of the Service Campaign 9C2 engine update, the car now seems to surge or rev up briefly at lower speeds like it can't find the right gear or is trying to briefly accelerate. It doesn't seem to be as noticeable at highway speeds, but in residential or low speeds, it's very noticeable and a little unsettling as the car feels like it wants to briefly lunge forward. No lights ... Read more

Incident date: May 13, 2026

Gps module is non functioning after software update 3.8.11 Gps module consistently shows wrong location and speed in addition to constantly pinging the driver visually and audibly which distracts the driver and covers the main display with a message that it is unavailable. It also affects the semi autonomous driving function, making it randomly brake and behave erratically because it doesng kno... Read more

Incident date: May 11, 2026

My 2022 Pacifica Hybrid has experienced a total loss of motor propulsion THREE times in the last 8 days at highway (or near-highway) speeds. The car issued a warning to "Stop Safely Vehicle will Shut Off Soon" and had a turtle light appear along with a check engine light and I experienced no power going to the wheels on the highway. This included TWO incidents after a recall repair that was comp... Read more

Incident date: May 15, 2026

My wife was parking our F150 in a parking lot with landscaped dividers I was a passenger. The vehicle was in one foot driving mode. As she approached the curb going 1 to 3 mph, she moved her foot from the accelerator to the brake. As soon as she left the accelerator the vehicle rocketed off. She put her foot down on the brake, but the power of the vehicle was so great and so fast the vehicle went ... Read more

Crash

Incident date: May 17, 2026

OUTPUT SPEED SENSOR on 2016 INFINITI Q50t - Took vehicle in for oil and filter change 2 days ago. I drove the car about 40 miles, without incident. Went back to same place for state inspection yesterday. I drove about 2 miles from the inspection place and park in shopping lot. Went in business to shop for about 30 minutes. Returned to vehicle and drove about 100 yards through the parking lot. The ... Read more

Incident date: Apr 9, 2026

I am filing a safety complaint regarding a defective diesel emissions system and persistent warning condition in my 2017 Land Rover Range Rover Sport Diesel vehicle that presents a serious safety hazard to myself and others. The vehicle was purchased from Ewing Buick GMC in Plano, Texas, [XXX] and was advertised as being in good condition and ready for sale. At the time of purchase, the vehicle ap... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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