Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: May 6, 2023
The car will not allow me to use the cruise control, or put the car into auto-steer. Tesla says it do to a coax cable that is damaged or gone bad. Additionally the day a camera repeater also needs to be replace. The car has only 62,000 miles and is 4 year old. Which is out of Warranty.
HONDA
ACCORD HYBRID
(2023) - VEHICLE SPEED CONTROL
May 5, 2023
Incident date: May 5, 2023
Ford has known of a Service Trac fault appearing which disables the Anti Lock Brake, Hill Assist Control , and Cruise Control. Ford issued TSB 51210. However within that TSB the fault code must be active in order to complete the reprogramming thus there lies the problem. Once the fault code appears and the ignition switch is turned off the fault code resets. Ford has no solution for the proble... Read more
Incident date: May 3, 2023
Cruise control stops working and starts working again at varies times. Thermostat sticks to cause the the temp to go from normal to hot quick. Fuel gage/floater is never accurate with how much gas is in gas tank
Incident date: May 1, 2023
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated. The vehicle jerked and then lunged forward. The RPM decreased from 3,000 RPM to 0. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not di... Read more
Incident date: May 1, 2023
I was pulling up to the Subway sandwich shop to pick up my lunch. I was approaching from their back ally (coming from Walgreens next door) so I could not have been going faster than a few miles per hour. As I approached the parking space the car started speeding up so I turned right to keep from going through the building and drove in circles to keep from hitting the buildings. I could not go onto... Read more
Crash
2 injured
Incident date: May 4, 2023
On February 14, 2023 around 3:30 - 4:30 p.m. (EST), I drove to the local WAWA. Upon entering the driveway of WAWA at a very low speed and depressing the brake the car failed to come to a complete stop. I pressed down on the brake as hard as I good, but the car did not come to a stop until hitting the security/safety bollard in front of the WAWA store. I did not get injured and no one else was i... Read more
Crash
LOAD TRAIL
TANDEM AXLE DUMP
(2018) - VEHICLE SPEED CONTROL
May 5, 2023
Incident date: Mar 26, 2023
As I drive about 70 MPH, the ABS and the brake lights come on and the car is momentarily out of control. As I grabbed the tearing and reduce the speed dramatically, the system correct itself and I am able to continue driving at a very low speed.
Incident date: May 1, 2023
ABS lights flashing on dash, intermittent at times, sometimes all the time. Deactivates cruise and traction control. Dangerous when hauling loads. Sudden loss of cruise almost caused an accident.
Incident date: May 4, 2023
One month ago, my jeep compass's engine turned off on HWY199 in Southern Oregon, one of the most dangerous highways in Oregon. It was due to an error message saying "High Coolant Temperature Warning". This warning stalled my engine in the middle of going 55 mph with vehicles behind me and limited turn-offs. Luckily, I was able to find a driveway and go up it before I ran out of speed. I was not ab... Read more
Incident date: Apr 13, 2023
During a ride my speedometer/tachometer failed due to water intrusion. From what I have seen this is a very common issue. When this happened it caused me to loose my ABS, loss all other gauges. This was a huge saefty concern as I could not monitor anything and could have been potentially dangerous or deadly! This is a huge safety concern that I feel like harley is brushing under the rug! They need... Read more
Incident date: May 2, 2023
The Instrument Cluster failed while driving. No gauges on dash work and the gear shift indicator light does not work. I have read online other owners with the same complaint. This should be on recall.
Incident date: Jan 16, 2023
Problemas de trasmicion
Incident date: May 2, 2023
Steering occasionally becomes extremely difficult at highway speeds, so stiff unable to make quick maneuvers to avoid potential accident.
Incident date: Apr 27, 2023
While braking into a parking spot, vehicle experienced sudden unintended acceleration. Brake did not engage, car rapidly surged forward over parking block, sidewalk and hitting building. Previously in day, car would not recognized key fob, would not unlock and would not start even though stepping on brake that would not depress. I had no control over vehicle,and this could have hit pedestrians... Read more
Crash
Incident date: Apr 22, 2023
I was slowly pulling into a parking space and as I applied pressure to the brakes, there was no response. In fact the car seemed to rev up and accelerate, jumping the curb and ramming a tree. I was able to steer away from the tree to avoid hitting the center of the front end, but smashing the left front. Even after hitting the tree the car did not slow and I’m trying to pump the brakes, there... Read more
Crash
Incident date: Apr 30, 2023
1. A known about the recall for the power steering to go out. This was repaired as a recall a in 2014. It was replaced at no charge. In the last year the same thing happened again. I was charged over $1400 for repair at the dealership. Why was this not covered as well. Same part. Same problem a second time. ? 2. Also, cruise control has gone out over a year ago. No one told me there wa... Read more
Incident date: May 4, 2023
at highway speeds, the transmission unexpectedly shifts to neutral with no warning. The only indication is unexpected decrease in speed and accompanying engine rev. My typical driver response is to take foot off accelerator, then put back on again. Engine overrevs then shifts in to gear. I'd estimate it's out of gear for ~ 5 seconds, but hard to say in the heat of the driving moment. This hap... Read more
Incident date: Apr 24, 2023
T & C 2008 VAN UNINTENDED SUDDEN ACCELERATION happened 2x. Service dept. Of the dealer says no problem found but it happened again. Today I am at dealer service again.Hope they solve the problem, cause several incident like this occured aluready.04
Crash
GMC
SIERRA 1500
(2008) - VEHICLE SPEED CONTROL
May 3, 2023
Incident date: May 2, 2023
The Collision Mitigation Braking System is overly sensitive, aggressive, unpredictable and sometimes erratic causing extremely dangerous situations including almost causing traffic accidents due to unwarranted locking up of brakes sometimes on the freeway at very dangerous highway speeds. I've had about 5 scenarios where the system has terrified me by applying heavy stopping power in a dangerous ... Read more
Incident date: Apr 25, 2023
The contact owns a 2015 Mitsubishi Outlander Sport. The contact state that on several occasions while driving at various speeds, the vehicle hesitated and then stalled. The contact stated that while accelerating, the vehicle lunged forward then inadvertently increased in speed. The contact was able to stop the vehicle. Additionally, the contact stated that while shifted in reverse(R), the vehicle ... Read more
TOYOTA
COROLLA CROSS
(2023) - VEHICLE SPEED CONTROL
May 3, 2023
Incident date: Mar 16, 2023
Ram truck was taken to dealer December of 2022 with 7,000 miles due to ABS lights on dash. The dealer Larson Dodge ordered a new part and said they would not be able to complete it until March and to "drive it as it is". The vehicle doesn't have functioning anti lock brakes etc. Now they have told me it will likely be August due to Chrysler being the problem. This is obvious far too long and n... Read more
Incident date: Aug 12, 2022
According to Toyota, the wire harness needs to be replaced due to damages caused by animals (rodents). My main concern is, this vehicle is not safe to drive. Because if a midsize animal could find its way inside the engine compartment and caused so much damages to a car I drive every day, what would happen if a snake or a rat shows up inside the cabin while driving at 65 or 70 mph. Secondly, what... Read more
Incident date: Feb 25, 2023
I took the vehicle in for a recall for unrelated issues to this problem at 90,000 miles (July 6 2022). The technician noted that the vehicle was leaking oil and it needed an oil pan reseal. I brought the vehicle back for this service on March 6 2023. Between the initial recall service and this service, I noticed that the vehicle was consuming a significant amount of oil, beyond regular consumption... Read more
Incident date: May 2, 2023
EVERY SINGLE TIME I DRIVE MY 2017 NISSAN ROGUE, it acts up at the worst times when I'm trying to cross a busy street with oncoming traffic, sometimes very high speed, I cannot get sufficient acceleration!! I HAVE COME SO CLOSE TO GETTING HIT THAT NOW I AM CONVINCED, IN A MATTER OF "WHEN", THAT I WILL BE HIT!! I am aware that You and Nissan are aware of the CVT being a problem that no one wants to ... Read more
Incident date: Mar 5, 2023
I have been encountering issues with my 2007 Hyundai Sonata SE in the following manners: 1- At times the brake lights will be on and the car will have anyone inside. 2- My ESC OFF light comes on will not go off. 3- When using my headlights the cruise control will not work. (Specifically when the automatic lights would come on the cruise goes off) 4-At random times the key will not turn. All the... Read more
FORD
FUSION HYBRID
(2017) - VEHICLE SPEED CONTROL
May 2, 2023
Incident date: May 1, 2020
I was making a right turn into a McDonald's and heard engine rev and car accelerarated involuntarily and brakes not engaging to stop the car. Eventally the car hit curb and went down onto grassy slope area next to road with traffic all the time brakes not engaging to stop the car. Finally able to turn car away from roadf back onto the grassy slope and it finally stopped.
Crash
Incident date: Jun 26, 2019
2017 Hyundai hybrid Sonata Check hybrid system turn off engine, It’s been at a dealership for three months last time. after year later same issue again.
Incident date: Apr 28, 2023
The contact owns a 2016 Ford Fiesta. The contact stated that the transmission was not working as designed. While driving at various speeds, the vehicle accelerated abruptly. While changing gears at low speed, the vehicle was shaking and shuddering. While driving approximately 30 MPH, the RPM raised up to 3,000 RPM. While attempting to accelerate from a stop, the vehicle failed to move. Additional... Read more
Incident date: Apr 14, 2023
The contact owns a 2017 Ford Edge. The contact stated that while pulling into a parking space with the foot on the brake pedal and when shifting to park the vehicle suddenly experienced unintended acceleration and drove forward into a fence and down an embankment. During the crash, the driver sustained a back fracture and leg injuries and was transported to the hospital. A police report was taken ... Read more
Crash
1 injured
CHEVROLET
SILVERADO 4500
(2021) - VEHICLE SPEED CONTROL
May 2, 2023
Incident date: May 2, 2023
The contact owns a 2008 Hyundai Santa Fe. The contact stated that on several occasions while driving at undisclosed speeds, the brake pedal was depressed; however, the vehicle experienced unintended acceleration. The contact stated that he shifted into neutral(N) to stop the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed tha... Read more
Incident date: Apr 3, 2023
The contact owns a 2015 Chrysler 200. The contact stated that while driving 40 MPH, the brake pedal was depressed; however, the vehicle unintendedly accelerated. The contact had to depress the brake pedal very forcefully to stop the vehicle from accelerating. The contact stated that while her sister was driving the vehicle, she also experienced the failure. Additionally, the vehicle failed to acce... Read more
Incident date: May 7, 2018
PowerTrain Malfunction Failed, notification on my vehicle appeared on 4/28/23, although I had been notifying dealer for 3 months prior the safety issue I was experiencing, and nearly got killed on a major interstate, on 4/26/23 my truck stalled as foot pedal would not work. Major safety of semi-trucks and other vehicles on main I30 Interstate were trying to avoid hitting me due to my vehicle abrup... Read more
Incident date: May 1, 2023
None responsive throttle, driving on highway and engine loses power and loses all throttle response causing rapid slowing to traffic behind the vehicle. No warning lamps and CEL’s. Problem occurs at random times with no CEL or warning.
Incident date: Apr 8, 2023
The contact leases a 2020 Toyota Rav4. The contact stated that while idling at a red light, the vehicle would suddenly and unintendedly surged forward. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 3. The consumer stated she intends to purcha... Read more
Incident date: Jan 13, 2023
The vehicle will not accelerate properly. Several times, I have been on the interstate, and the vehicle would barely increase in speed. Several instances have let to life threatening situations. Numerous times, I have gone to get on the interstate, and the vehicle would slow to nearly a stop, and even when having no other choice but to floor the gas pedal, it still would not accelerate. I've been ... Read more
Incident date: Feb 6, 2023
accelator stuck to the floor a couple of times when gassing it to pass other cars on the roads. The pedal would actually will stay pressed down even when my foot is off the pedal, it will speed the truck up even when pressing down hard on the brakes. when i got it to stop and cut the truck off while in park and turning the key the rpms were going absouletely nuts. looking to see if this is a ... Read more
MERCEDES-BENZ
C300
(2013) - VEHICLE SPEED CONTROL
May 1, 2023
Incident date: Oct 12, 2022
Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.
Incident date: Apr 28, 2023
The contact owns a 2019 Toyota Camry. The contact stated that while driving at an undisclosed speed, the contact depressed the accelerator pedal; however, the vehicle failed to accelerate. The failure occurred intermittently. The vehicle was taken to the dealer; however, no failure was found. The failure recurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. T... Read more
Incident date: Apr 30, 2023
We were driving locally, and the car stopped abruptly for no reason. There was no one and nothing in front of it, no animal around, and no reason for the stop. Had there been someone behind us, we would have had a big problem. We called the salesperson at the dealership only to learn that he had moved to Germany. We were told that another representative would return my call in about six minutes. ... Read more
Incident date: May 1, 2023
My infotainment center has repeatedly failed during operation. It is distorted while driving, freezes, stuck on previous screen display. This causes all safety features to be inoperable. I can’t see the camera back up display. I can’t see the map or upcoming exit/next direction. The Honda genius features are impacted by this. My vehicle suddenly thinks I am exiting while I’m driving and rand... Read more
Incident date: Apr 30, 2023
While driving in FSD, autosteer, traffic aware cruise control, and with all turned off, I have experienced 5-10 episodes of “phantom braking” on the highway at high speeds over the past 48 hours. I have driven in 4 states total so far; in sunny, cloudy, straight road ahead conditions, sometimes with cars around and sometimes on totally empty stretches of road. The first episode took my car fr... Read more
Incident date: Nov 29, 2022
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and ... Read more
Incident date: Apr 7, 2023
Here I explain the problem better, when the car is at a low speed, such as when parking, the gasoline engine starts and it starts to rev up to 6k RPM and after that it brakes and hits hard, this would be dangerous on the highway and another problem is that when accelerating it has a delay of 1-3 seconds, and I want to report this problem to see if there is any solution
Incident date: Apr 30, 2023
The jeep had a p2138 code which is pedal sensor bad and p2127 took to black dodge jeep they found it bad replaced with OEM part 800 mi later p2138 code is back on and takes off on it's own
Incident date: Apr 29, 2023
3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated e... Read more
Incident date: Apr 30, 2023
Throttle sticks. When pressing acceleration pedal down from a stop or from a change of reverse to drive, there is a 2 second lag. This issue can cause serious problems if you’re pulling out from a stop sign. A burst of acceleration then happens after the 2 second lag, causing cabin disturbance.
Incident date: Apr 5, 2023
The transfer case has locked up several times causing me to wreck once. The engine misfires and does not give the MPG advertised. The life of my family has been put at risk with little to no care from the dealer after several attempts for service.
Crash
Incident date: Apr 22, 2023
While driving down the freeway on 4/29/2023 my Tesla Model Y slammed the brakes on for seemingly no reason without warning. This incident occurred with auto pilot and auto steering engaged. The day was clear and road was clear.
Incident date: Apr 28, 2023
While driving at any speed the abs and traction control lights start flashing and a chime goes constantly. also when this happens it causes the cruise control to disengage without any warning. Also leaving you without abs brakes. I am on my 3rd abs module and 2nd hydraulic control unit and needing a 3rd hydraulic control unit for this vehicle with less than 62,000 miles the first one went out arou... Read more
BRIDGESTONE
FIRESTONE
(9999) - VEHICLE SPEED CONTROL
Apr 29, 2023
Incident date: Apr 7, 2023
I was traveling on a multi lane road at a speed of approximately 45 mph. There were cars directly behind me. Multiple pedestrian crossings were in front of me but the pedestrians had already crossed the road and were safely on the sidewalk. However, the caution lights from the crosswalk were still illuminated from the pedestrians that had previously crossed. As I reached the pedestrian crossing, t... Read more