Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Mar 3, 2026
Two separate times, driving at highway speed, the truck shifted into first gear and I had to pull over. A wrench symbol also popped up where the speed is usually displayed.
Incident date: Mar 3, 2026
We were on a funeral procession when suddenly the car accelerated at a very high speed and hit the end of guard rail head on. My wife on the passenger side and two people at the back were all taken to the emergency room. I got pinned on the steering column and taken out via the roof. I had severe abrasions on both legs, wife has 3 broken ribs,the 2 passengers suffered whiplash and complains of che... Read more
Crash
4 injured
Incident date: Feb 9, 2026
Hi I bought a Jeep Cherokee Trailhawk 2018 at GM Motors (Old Bridge), I have on open recall and I take it to the dealer, Jeep Dodge Chrysler located at Bloomfiel, I talked to Tony the supervisor and they refused to fix it,this incident happened last July he told me come back in 6 months so in December when I get there he told me they have a lot of work call them in January, and when I call them la... Read more
Incident date: Mar 3, 2026
The car was purchased on 8/15/2026. On November 6th 2026 with 3051 miles on all the gauges, electronic dashboard, gps , climate controls, heads up display failed while car was in driving. There was no way to tell what speed the car was going, the gas level, rpms, engine temperature, etc. Navigation failed, Cruise control failed, I was unsure if the emergency braking system failed. The dealershi... Read more
Incident date: Jan 19, 2026
The vehicle was serviced on 2/13 at the Polestar service center in Seattle. I believe this is when software version 4.2.13 was installed. In the last week, I've noticed a new behavior. When I accelerate from a stop, the vehicle intermittently does not accelerate as it used to. For approximately 2 - 3 seconds, I have no control over acceleration and the vehicle only operates around 5 mph. This put ... Read more
TOYOTA
CAMRY HYBRID
(2026) — VEHICLE SPEED CONTROL
Mar 3, 2026
Incident date: Jan 14, 2026
Cruise control suddenly stopped working along with 5 warnings on dash which indicated to take vehicle to Dealer. This occured out of the blue, at 80,000 miles, with no prior indication of a problem and after a steering recall about months ago in August. Dealer says the power steering rack motor and plugs have melted. They claimed they had no idea how. Dealer wants approx. $10K to fix, wants ... Read more
Incident date: Feb 6, 2026
The contact owns a 2012 Hyundai Veloster. The contact stated that the vehicle was taken to the local dealer for an unknown recall repair. Upon retrieving the vehicle, the check engine warning light illuminated. The reverse and drive gears were inoperable. The vehicle was towed to the local dealer, where an unknown diagnosis was provided. The vehicle was repaired, but the failure recurred. The cont... Read more
Incident date: Mar 15, 2025
The contact owns a 2023 Tesla Model Y. The contact stated that on two occasions while stopped in self-driving mode, the vehicle unintendedly accelerated into oncoming traffic. The brake pedal was depressed, and the vehicle stopped after driving a foot. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.
Incident date: Feb 27, 2026
The contact owns a 2023 Jeep Renegade. The contact stated that there was water and moisture in the door. The contact was unable to enter the vehicle due to the doors being locked. Additionally, the vehicle felt like it was about to roll over while driving around a curve. While accelerating or while driving uphill, the vehicle continued to accelerate. The TPMS warning light was illuminated while to... Read more
VOLKSWAGEN
ID.4
(2023) — VEHICLE SPEED CONTROL
Mar 3, 2026
Incident date: Sep 1, 2025
The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. In addition, a message to take the vehicle to the dealer was displayed. The contact stated that the failure occurred while the vehicle was charged to 90–100 percent. The contact stated that the vehicle did not drive safely and did not charge properly. The... Read more
Incident date: Feb 21, 2026
While driving on a highway the RPMS in my 2018 Ford Escape with 88,600 miles went up high without me touching the gas because I was coasting downhill & then once I pushed the gas pedal to resume normal speed it shifted real hard into gear but would not move, it just kept coasting as cars were speeding up behind me going at least 55 MPH! I was finally able to pull over and once I put the car into p... Read more
Incident date: Mar 2, 2026
On March 2nd 2026, while operating my 2025 Ford Explorer ST at highway speeds of approximately 78 MPH, the vehicle experienced a sudden, uncommanded shift from Drive into Neutral. This resulted in an immediate and total loss of motive power in live traffic, creating a life-threatening safety hazard as I was unable to maintain speed or accelerate away from surrounding vehicles. Notably, the dashboa... Read more
Incident date: Feb 16, 2026
I'm having issues with my 2021 Dodge Durango I have a recall on a rear view camera a recall on a rear spoiler a recall on the steering assembly a recall on the ESC light mail function ABS system loose airbags
Crash
Incident date: Mar 2, 2026
My wife was driving our Ioniq 5 on the freeway. She received a message on the dash about the electrical system (probably ICCU failure), and then the car limited itself ("turtle mode") so that the max speed was 20mph. A minute or two later it slowed down even further to 10mph. She was able to get off the freeway safely.
Incident date: Feb 28, 2026
When parking the vehicle at Auto Zone, at a very slow speed, the vehicle suddenly accelerated. Without the accelerator being pressed, the vehicle suddenly accelerated on its own. Notes: Vehicle has One-pedal always activated. It is a new vehicle. Only has 3k miles. I was taken once to the shop for maintenance. Malfunction components: Maybe Speed related components and safety features. The airbag... Read more
Crash
1 injured
KIA
SORENTO HYBRID
(2025) — VEHICLE SPEED CONTROL
Mar 2, 2026
Incident date: Feb 28, 2026
The vehicle experiences a sudden and complete loss of power while driving. Specifically, the vehicle loses the ability to accelerate. During these incidents, the battery indicator shows critically low battery levels despite there being sufficient gasoline in the vehicle. The exact component causing the malfunction has not been identified by the dealership, as they report no diagnostic codes are pr... Read more
Incident date: Feb 3, 2026
While stopped in traffic with my foot firmly on the brake pedal, my vehicle began accelerating forward unexpectedly. The vehicle seemed "possessed". It was as if the gas pedal was fully on the ground while my foot was still on the brake, so the car was lurching and seemed to be fighting itself. The vehicle continued moving forward and would not stop despite sustained and hard brake pressure. I was... Read more
Incident date: Jan 1, 2026
The contact owns a 2012 Dodge Durango. The contact stated that when the vehicle was started, the check engine warning light illuminated. Approximately three weeks later, while stopped at a light, the vehicle accelerated unintendedly. The gear shifter was shifted to park(P) to stop the vehicle. The vehicle was then taken to an independent mechanic, where it was diagnosed and it was determined that ... Read more
Incident date: Feb 19, 2026
Stellantis is recalling over 1.2 million 2019-2024 Ram 1500 pickups, including the 2021 model year, due to a software flaw in the ABS module that can disable the Electronic Stability Control (ESC) system My ram vin is not listed, but i am receiving this error.
Incident date: Feb 10, 2026
To Whom It May Concern, I am submitting this complaint to report serious and potentially life-threatening safety defects involving my Honda vehicle. 1. Intermittent Failure of Crash Avoidance / Collision Mitigation System The vehicle’s anti-collision/crash-avoidance system has stopped functioning intermittently and without warning. This system is intended to provide critical safety protection, a... Read more
Incident date: Feb 18, 2026
While slowly turning into a parking space at approximately 1 mph (?) the vehicle unexpectedly accelerated. The vehicle mounted the curb, and struck a a parked car and hit a brick retaining wall, causing damage to both. This all happened within a few seconds and there were no warning lights or messages before or during the accident. I was not injured and there were no other people present. The po... Read more
Crash
JEEP
GRAND CHEROKEE
(2018) — VEHICLE SPEED CONTROL
Mar 2, 2026
Incident date: Mar 1, 2026
Had the ABS Module repaired due to recall last week. Next, I have had 3 instances of the Accelerator sticking when shifting gears and, this never happened before this service.
Incident date: Jan 28, 2026
The way the accelerator pedal sensor is positioned allows for water infiltration from wet carpet / tracked in snow and water. The component is available for inspection upon request. Once sufficiently saturated the sensor fails, and ceases function DURING VEHICLE MOVEMENT. The problem is reproducible but has not been confirmed as a pattern of failure by the dealership. As far as my recollection, th... Read more
GMC
SIERRA 1500
(2026) — VEHICLE SPEED CONTROL
Mar 1, 2026
Incident date: Feb 23, 2026
My engine seized up on me on the highway. I was stranded and couldn’t start the vehicle and it was freezing outside.
Incident date: Mar 1, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Unsure, but likely transmission. I no longer own the vehicle, it is at Tom Ahl Hyundai in Lima, Ohio. How was your safety or the safety of others put at risk? When the vehicle was put in reverse, without pressing the gas the car would rapidly accelerate and jerk as if it was going to stall. Has the... Read more
MERCEDES-BENZ
GLE 350 4MATIC
(2024) — VEHICLE SPEED CONTROL
Mar 1, 2026
Incident date: Feb 27, 2026
On multiple occasions, the vehicle has unexpectedly lost acceleration while driving. Specifically, while traveling on the highway, the vehicle will suddenly drop speed and fail to respond when pressing the accelerator. This creates a dangerous situation, as I am unable to maintain speed with surrounding traffic, increasing the risk of a collision. This issue appears to occur without warning and ... Read more
Incident date: Nov 27, 2025
- started shutting shutting off at while in drive. - started having reduced power - started idiling high while driving - initially there was no codes - last night I drove, I put in drive gear but it was delayed so I had to keep moving from park to drive for it to full go into drive - the codes came P0325 P0505 P0507 P0700 P1101 P2714 After I was driving up an incline the car stopped moving forwar... Read more
HYUNDAI
SANTA FE SPORT
(2014) — VEHICLE SPEED CONTROL
Mar 1, 2026
Incident date: Mar 1, 2002
Knock sensor p1326 service code engine light on
Incident date: Jan 7, 2026
When the brake pedal is pressed on the brakes will grab. It snatches the car kinda hard. Also when you give the car gas it will hesitate and will not accelerate. Another with the gas is that you can be driving at a higher speed such as 45 to 55 or so and you press down the gas pedal like your going into passing gear and it will not accelerate it’s like it’s trying to stop. Feels like the car i... Read more
Incident date: Feb 13, 2026
On [XXX] while driving the car on a city street in Northhampton, MA, I heard a loud "pop" and there were multiple warning lights, beeps and messages indicating there was a problem with the electrical system. The car slowed dramatically and I was unable to drive at a safe speed to keep up with traffic. The car slowly lost power and I was able to pull over to the side of the road. The temperature wa... Read more
Incident date: Apr 1, 2023
Vehicle: 2020 Toyota Highlander XLE Purchased: August 2020 Owner: Original owner Transmission: UA80F Dealer quote for “Transmission assembly remove and replace: $8,666.22 +tax The vehicle is experiencing delayed acceleration (lagging power) and a loud whirring noise from the transmission when the accelerator pedal is pressed. The whirring noise immediately stops when the accelerator pedal is re... Read more
Incident date: Oct 1, 2025
On two separate occasions, the vehicle downshifted. Once while driving on the interstate at 70 mph, the vehicle downshifted to 3rd gear and locked up the tires. The RPMs went up to 6000. The driver was nearly rear ended. In another instance while driving at 45 mph, the vehicle downshifted to 1st gear. The vehicle is available for inspection upon request. The issue cannot necessarily be reprod... Read more
Incident date: Oct 7, 2025
I am submitting this urgent complaint regarding my 2015 Honda Odyssey, equipped with the 3.5L V6 engine referenced in (TSB) 20-023 which acknowledges that the front rocker arm oil control valve (spool valve) gasket may fail and leak engine oil directly onto the alternator located beneath it. This condition can cause alternator contamination, charging system failure, electrical malfunction, and pot... Read more
Incident date: Jul 27, 2025
My Honda ridgeline had 7,590 miles when it started failing all the dash board lights turned on the engine decelerated I then tried to accelerate it rapidly accelerated my steering wheel vibrated I could not turn or slow down witch caused for me to crash
Crash
1 injured
Incident date: Sep 11, 2025
I purchased a 2019 Mazda CX-5 (As is) on July 20, 2015. On September 11, 2025, as I was traveling on a three lane highway. I attempted to pass another vehicle. As I was attempting to go around the vehicle, my Mazda suddenly began braking and quickly losing acceleration. The speed limit on the highway was 70 mph. I estimated my speed at the time was between 70 and 75 mph as I attempted to pass... Read more
Incident date: Feb 27, 2026
Vehicle accelerated while driving. The RPMs gage turned red; however, the vehicle stopped in the middle of the road with other cars coming. After the vehicle came to a full stop it would not move. Finally it started moving slowly and I was able to get off the road. When the tow truck arrived the vehicle would only go forward. No reverse. Error message on dashboard picture attached
Incident date: Jan 4, 2022
I start getting every kind of warning on my dashboard - Collision mitigation system problem -Auto Crues Control Problem -Brake system Light on - The Car apply brake on the miidle of street/Highway
Incident date: Jan 13, 2026
Vehicle will suddenly apply brakes while using standard cruise control for no apparent reason. This is extremely dangerous as it has almost caused several accidents on the highway. I have almost been rear-ended several times. This is a very common problem and well documented problem referred to as "phantom braking" on Teslas and something needs to be done immediately.
Incident date: Dec 2, 2025
The contact owns a 2019 Volvo XC40. The contact stated while at a stop sign or a stop light, the engine revved loudly, and the vehicle suddenly lunged forward out of control. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assi... Read more
TOYOTA
HIGHLANDER HYBRID
(2021) — VEHICLE SPEED CONTROL
Feb 26, 2026
Incident date: Feb 23, 2026
While driving with my ACC activated to 71MPH, I was pulled over by Mass state police and told that my speed was between 76-81MPH. I've since confirmed the statement of the officer to be accurate by comparing the displayed vehicle speed is lower than what's displayed on apps such as Waze and google maps. Citation [XXX] was issued by the officer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR... Read more
Incident date: Jan 20, 2026
The contact owns a 2024 KTM 390 Adventure. The contact stated while driving approximately 55 MPH, the throttle was applied, and the motorcycle stalled. The contact stated that when the motorcycle was restarted, the check engine and ECU warning lights illuminated on the instrument cluster. The contact was able to drive the vehicle back to the residence but had experienced several other stalling eve... Read more
Incident date: Feb 20, 2026
I have had many issues with this vehicle. Most concerning is that the other night while driving down the road at night, my car blacked out and I had no lights inside or headlights outside while driving in the dark. My back hatch button only works when it wants to. My screen freezes every once in awhile and also makes horrible noises very frequently. I’ve had one case of my screen freezing on a l... Read more
Incident date: Aug 20, 2025
The ABS module failed in June of 2025. Ram originally told me the part was on back order 6-8 months. In December they said there were 100 ABS modules on order for our area. In January 2026 they informed the mechanic that is doing the work that there is still parts on back order and it could be another 1-2 months. Today 2/25/26 the mechanic was told there are 265 modules on back order and it can be... Read more
Incident date: Feb 25, 2026
The newer Lincoln Nautilus starting model year 2024 has an issue of moving seat positions while in motion. For the seat memory settings I am set to position 1 my wife is set to position 2 and there's at least a foot difference between us. If the Nautilus enters power save mode which seems to be quite frequent the radio system also seems to go into a deeper sleep mode too. That means when you go ... Read more
Incident date: Feb 24, 2026
The vehicle previously experienced a steering wheel locking issue and was taken to the dealer for repair. The dealer stated the issue was repaired on December 11, 2024. On February 24, 2026, while driving on a public street, the vehicle hesitated or jerked slightly during acceleration and then appeared to operate normally. After a few minutes, multiple warning messages suddenly appeared on the da... Read more
Incident date: Feb 24, 2026
The contact owns a 2011 Toyota Rav4. The contact stated that while driving and depressing the brake pedal to come to a complete stop, the vehicle continued to accelerate unintendedly. The contact continuously depressed the brake pedal and shifted to neutral(N), and the vehicle responded as intended. The contact stated that the failure recurred while at a complete stop and while reversing from the ... Read more
Incident date: Feb 23, 2026
The contact owns a 2021 Honda CR-V. The contact stated that while driving 73 MPH with two children inside the vehicle, the check engine warning light illuminated, and while depressing the accelerator pedal, the vehicle decelerated and failed to respond as needed. The contact was able to move over to the right side of the road, where the vehicle was turned off and restarted, and operated as intende... Read more
Incident date: Jun 30, 2025
Issue Description: My 2018 Honda Odyssey (VIN: [XXX] ) has a total failure of the Multipurpose Camera, permanently disabling the Collision Mitigation Braking System (CMBS), Forward Collision Warning (FCW), and Lane Keeping Assist (LKAS). In addition to these, the regular Cruise Control is also disabled. These are primary safety systems, not elective conveniences. Persistent Failure: Errors occur ... Read more
JEEP
GRAND CHEROKEE
(2024) — VEHICLE SPEED CONTROL
Feb 24, 2026
Incident date: Feb 16, 2026
While driving down the road on the highway, the hood randomly popped open, engaging the emergency breaking system extremely harshly. Then the vehicle was unable to shift back into gear. Reported problem to dealer and no codes shown for the incident. Jeep (FCA/Stelantis) potentially had the system like Volkswagen when it knows it took it up to the diagnostic system to not show codes were an injury ... Read more