Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: May 22, 2023
My horn started going off continuously, I got messages on my digital dash system, saying that my lane assist had a fault, my adaptive speed control was faulty, and other system. Safety features were inactive. Ford has an issue, and they acknowledge the issue of the fuse box under the hood randomly coming off, which allows water to get into the fuse system, and start corroding wires which start sen... Read more
Incident date: Dec 29, 2023
I'm just reporting the failure of my HRU as many RAM owners have experienced. The dealer ship replaced the part with the new model. When this fails it happened at highway speeds disabling the cruise control while towing a trailer. Becuase of busy traffic and under heavy weight when the truck fell on its face. I was almost rear-ended due to the sudden loss of speed. Very dangerous when towing.
Incident date: Dec 12, 2023
The front wiper blades get stuck when in use. This most often occurs when they are at their upper most point, but happens in a lower position as well. I had a previous issue where the left blade components had to be replaced because of stripped nuts/gears. This does not appear to be the same issue. I’ve taken it to the dealer and to another mechanic, neither of who could recreate the problem... Read more
FORD
ESCAPE HYBRID
(2020) - VEHICLE SPEED CONTROL
Dec 29, 2023
Incident date: Dec 29, 2023
Yes it is available for inspection if you choose to do so. Roughly a month ago my transmission shifted into neutral while trying to merge onto the interstate. It bucked around and eventually caught the right gear, and the problem persisted the next 15 miles to my destination, as well as the 15 miles home. I couldn't afford to take it to the shop, so I didn't drive it for a couple weeks. I then had... Read more
TOYOTA
COROLLA CROSS
(2023) - VEHICLE SPEED CONTROL
Dec 29, 2023
Incident date: Dec 27, 2023
While driving the car on a busy fast-flowing road the message "Stop Safely Now" appeared on the dashboard. The car lost power and could only be driven at 20 mph and would not speed up. I pulled over and when I stopped but did not power off, the car would not start moving again. After turning the car off for five minutes it drove again properly with no issue. This is the second time this has happen... Read more
Incident date: Oct 1, 2023
I ran my car’s left front corner into a concrete pillar at about 5 MPH, put it in reverse and then the car engine sounded as if it was accelerating and it moved backward at a rapid pace. I put my foot on the brake, no response, then put gear shifter into drive, no response, put shifter in neutral, no response, then rear left corner of my vehicle rammed into a concrete pillar/metal window frame.... Read more
Crash
MERCEDES-BENZ
GLC 300
(2020) - VEHICLE SPEED CONTROL
Dec 29, 2023
Incident date: Sep 21, 2020
I am writing to express my dissatisfaction with my new Tesla Model Y RWD, which I received on December 3, 2023. I have encountered two major issues with the vehicle and the customer service. First, I was promised by Tesla representatives that I would receive six months of free Supercharging after delivery, as part of a referral program. However, this offer has not been activated yet. When I conta... Read more
Incident date: Nov 24, 2023
The engien keep stalling, prolem accelerating jurky transmisión and this is the only car I have to go work I take the highway everyday I am cosern that something can happend to me.
Incident date: Dec 21, 2023
In September 2023 I started getting a warning to service the ABS system. The warning and associated annoying tone would appear and than disappear at different times. I spoke with the service manager from Lithia Dodge where I purchased the truck. He told me that he was unable to service my truck because the ABS parts are not available. I was told that like a great number of Ram truck owners, I ... Read more
Incident date: Dec 20, 2023
The vehicle listed above with Vin [XXX] often does not takeoff properly. When pressing the gas, it lunges forward as though it did not receive any gas to the engine or the engine stalls, or does not operate correctly. This issue has been addressed with several mechanics, and no pertinent ruling has ever been established as to why the vehicle does this. INFORMATION REDACTED PURSUANT TO THE FREED... Read more
Incident date: Oct 1, 2023
Transmission, on 5 year F150 truck slips, and sometimes wont go in revers, huge safety issue. This issue almost caused an accident a few time in one week. We took truck to dealership. They did concur it is not drivable IF NOT FIXED This is a huge safety issue for all 2018 f150 trucks. we never received any recall info on truck if there were any. imagine a vehicle you cant go in reverse , o... Read more
Incident date: Dec 25, 2023
I am not sure what is wrong with my Hyundai Santa Fe 2016 because it is at the dealer at this moment waiting for a diagnostic test. I started the vehicle and heard a revving-up noise. I went to the doctor and on my way back to the house I accelerated and heard a rattling sound and the oil light, the check engine light, and the battery light all came on. The car slowed down and when I tried to acc... Read more
CHEVROLET
SILVERADO 1500
(2018) - VEHICLE SPEED CONTROL
Dec 27, 2023
Incident date: Nov 2, 2023
2023 Nissan Versa S has manual transmission. Car will intermittently lose acceleration. When this problem starts, car is unable to go over 30mph in any gear and even with the accelerator pedal pushed to the floor. This has occurred 5 times so far. Sudden loss of speed creates a life threatening situation when driving on a highway and speeds of 65 mph are expected. The car will suddenly drop t... Read more
CHEVROLET
SILVERADO 1500
(2017) - VEHICLE SPEED CONTROL
Dec 27, 2023
Incident date: Dec 25, 2023
Driving slowly to garage, sudden unintended acceleration and brakes stopped working. My car crashed into the rear wall of the garage. The front end of my car was damaged. The wall of my garage was damaged as well. I went to the doctor due to pain in my chest and arms.
Crash
1 injured
Incident date: Oct 31, 2023
The vehicle dashboard goes blank while driving, followed by the vehicle transmission slipping out of gear. This vehicle can be made available; however, it does not transfer gears. The problem has not been satisfactorily reproduced or diagnosed. The Ford service department simply stated that I needed a new transmission. The dashboard goes blank.
Incident date: Dec 27, 2023
The contact owns a 2018 Honda Accord. The contact stated that while driving at undisclosed speeds, the vehicle started jerking. The contact stated that the vehicle failed to move forward. There were several unknown warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a spark plug was cracked. The vehicle was repaired; however, the failure recurred. The... Read more
Incident date: Dec 24, 2023
Driving on divided highway at night, the car slowed dramatically at each exit from the highway.
Incident date: Dec 27, 2023
Vehicle transmission is shifting hard and often time slipping. Causing us to lose power until it finally gets into gear. It's nearly caused us accidents due to the sudden loss of power. It is available for inspection. We live in an area with high traffic tourist volume and has caused us multiple near accidents. It has been checked by a mechanic. The code thrown every time was P0732. The code was ... Read more
Incident date: Dec 27, 2023
The contact owns a 2015 BMW X4. The contact stated that while his wife was at a stop sign, the vehicle suddenly accelerated to approximately 90 mph and crashed into a garage door that was twenty feet away. There were no reported injuries, but the driver and rear-seat child occupant went to the hospital for medical assistance. The vehicle was towed to a collision center. There was no reported fire.... Read more
Crash
Incident date: Aug 11, 2023
No ABS function. Cruise control inoperative. Codes set for ABS module and ABS pump failure.
NISSAN
ROGUE SPORT
(2019) - VEHICLE SPEED CONTROL
Dec 27, 2023
Incident date: Nov 12, 2023
I was at a stop light, when I went to accelerate, the car would not move past 20 MPH. I pressed down on the pedal, and the gauge did not go past 20 MPH. After a few seconds, the car started to accurate, but it happened again at a second stop light a few minutes later.
Incident date: Dec 26, 2023
I have complained several times with Ford Dealers to fix the issues involving my vehicle accelerating on its own. The vehicle within a week will accelerate on its own 4-6 times when exiting a parking spot or my driveway.
Incident date: Nov 9, 2023
On two separate occasions the VW ID4 screens have gone blank (main display and heads up display). While the car continued to steer, we lost all indication of speed, navigation, heating, and air conditioning. The pictures we have (unable to attach via this webpage), proves the display does not come back up during driving. Further, holding down the on-off power switch by the steering column or t... Read more
Incident date: Nov 1, 2023
Under multiple conditions, both intercity highways and two-lane country highways the cars adaptive cruise control with randomly slowdown/brakes extremely hard. In one specific instance I was driving home in the middle of the night with a vehicle behind me and with no other oncoming traffic or cars in passing lanes and the adaptive cruise "brake checked" the car behind me, I was able to react and c... Read more
Incident date: Dec 22, 2023
Dealing with intermittent service brake system messages for over a year now. Light is constant now which means my ABS / anti skid/ and cruise control no longer function. Believe this is the ongoing HCU / ABS module known issue. Frustrating going into the winter months with such a heavy vehicle and loss of safety feature with no fix from Ram.
Incident date: Dec 26, 2023
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that the vehicle was experiencing unintended acceleration. The contact stated while pulling into his driveway and slightly depressing the accelerator pedal, the vehicle speed increased continuously. There was no warning light illuminated. The contact stated that he depressed the brake pedal and the vehicle responded as needed. Th... Read more
Incident date: Nov 22, 2021
Car without obstacle will without warning execute a hard slowdown/stop. We have received the latest OTA update and have disabled auto steering and fsd. These unplanned stops are incredibly dangerous when driving in traffic. They charged a substantial fee to enable FSD and we are afraid to use it which sucks but the fact that basic cruise control is so dangerous is criminal.
Incident date: Dec 25, 2023
On December 18, 2023, on the Masspike, inbound, at the morning rush hour, the traffic was in a hard stop for more than 1 hour (moving very slow bumper to bumper), after the Brighton exit, whatever the reason of the traffic jam cleared and all the car speeded up... My Nissan Rogue Sport accelerated a bit but them came to a very low speed (~ 10 mph). I checked whether I was in the right gear (it was... Read more
Incident date: May 31, 2023
Started engine and had no power steering plus all warning lights on dash
Incident date: Dec 8, 2023
The contact owns a 2022 Ford Explorer. The contact stated while driving 55 MPH, the vehicle started to shake abnormally. While driving, the vehicle lunged forward without the accelerator pedal being depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be rebuilt. The software was reprog... Read more
Incident date: Mar 9, 2022
While operating TACC with lane keeping assist, I experienced multiple iterations of phantom braking when the road and weather was clear ahead. This phantom braking could potentially cause other drivers to collide with the vehicle that unexpectedly braked in the middle of the highway. This problem has been a common issue with multiple people taking their cars to the service center to get checked ou... Read more
Incident date: Dec 24, 2023
Traction control and abs lights have been coming on randomly while driving over the past several years. Seems worse and more frequent in cold temperatures. Scanner reads code C0020. Cruise control suddenly shuts off when this happens causing a safety hazard especially to those traveling behind. Dash lights and constant chimes are very distracting while driving. No abs makes winter driving more da... Read more
Incident date: Dec 24, 2023
When driving the car at interstate speeds the transmission overheats after just a few minutes. When this happens it triggers the car’s information system to send a message stating “Transmission Fault Service Engine Now.” Just a moment or two later it sends another message stating “Speeds Reduced To Lower Engine Temperature.” Once that message is received you no longer have any throttle c... Read more
Incident date: Dec 21, 2023
Driving normal when i lost control of the throttle jeep went into limp mode, the ETC , traction control, and check engine lights came on, got a uo4o1 code, if i was on the interstate could have been bad when it went into limp mode, the electronic throttle control was bad
HONDA
ACCORD HYBRID
(2023) - VEHICLE SPEED CONTROL
Dec 24, 2023
Incident date: Dec 19, 2023
Adaptive cruise failed just over 2k miles following another vehicle under 60mph and sped up to set cruise of 75 and would have hit the truck if I didn’t stop it, I took video of failure directly after the incident. First bolt EUV camera failed more than once even after it was replaced, that car was bought back under battery recall. My point is, it’s a continued issue. With lane keep assist you... Read more
MERCEDES-BENZ
E350
(2013) - VEHICLE SPEED CONTROL
Dec 24, 2023
Incident date: Dec 8, 2023
On Tuesday evening, December 19, 2023, while driving at highway speeds, the following message appeared on my digital display: BRAKE SYSTEM Brake system problem. Brake performance may be reduced. See your dealer. Other system messages began to appear, including, I believe, concerning the steering. More important, the car immediately went into a “limp mode“ with the speed dropping to 20 mi... Read more
THOR MOTOR COACH
INCEPTION
(2023) - VEHICLE SPEED CONTROL
Dec 24, 2023
Incident date: Dec 23, 2023
No incidents. However, cruise control and rear window wiper are both inoperable.
Incident date: Dec 1, 2023
A Hydraulic Control Unit malfunction resulting in multiple warning lamps flashing on and off intermittently - including the ABS, the EBS, the Traction Control, and the Cruise Control. This is apparently a known issue with this model year truck and is inclusive of a class action lawsuit, yet there has been no recall. This failure results in unpredictable breaking and/or the ability to break and ope... Read more
Incident date: Aug 1, 2022
It is just like the the service bulletin out for the 2006 and later gmc sierra except it’s for a 2004 gmc Yukon slt 4x4 4.8L. It is going into reduced engine power mode and it has to do with the throttle actuator control module. Throws code P2108
Incident date: Oct 17, 2023
No warning lamps were on. Took the car to Honda of Murfreesboro TN I was told I had a blown head gasket fluid around cylinder 2 but my car has never ran out never had a issue I started to hear liquid bubble in dashboard turbo had to be replaced didn't fix the issue spark plugs are being replaced often to keep lamps off and car functions working properly antifreeze is being monitored because it's b... Read more
Incident date: Dec 21, 2023
The piston rings do not seal leading to increased oil consumption and very low oil. My safety was put at risk because when I pulled out into traffic that was going at a high speed I could not accelerate. There was no warning or indication that this was going on prior to this incident. Yes this has been confirmed by a Hyundai dealership and the component was inspected. There was no warning sign be... Read more
Incident date: Oct 27, 2023
I was pulling into a parking spot. I was riding slowly into the correct position. Immediately the car went into full acceleration. Knocked the parked car in front about 8 feet, turned and knocked another car on the side. I stood on the breaks, it went another 10 feet and engine stopped. I never heard this level of acceleration of engine ever before. The airbags for me and my passenger did not op... Read more
Crash
Incident date: Dec 14, 2023
Truck hesitates, wants to shut of and does shut off. Wrench indicator comes off and on. Truck Shuts off at stop light and needs to be restarted.
Incident date: Nov 9, 2023
The contact owns a 2018 Chevrolet Malibu. The contact stated while driving approximately 65 MHP, the message "Engine Power Reduced" was displayed and the vehicle decelerated to 30 MPH. The contact stated that the speed would no longer exceed 30 MPH. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not... Read more
Incident date: Nov 15, 2023
I had a wreck 12/05/2023 the rear ended a commercial truck it didn’t give me any indication ahead it didn’t not slow my vehicle down or brake I just slammed right into the vehicle 23 feet in front with no warning so now the truck is saying crash malfunction it just abs and lane change in dictation nothing
Crash
1 injured
Incident date: Nov 15, 2023
As I pulled up behind a car that was stopped at a stop sign, I took my foot off the gas pedal, and put it on the brake pedal. The moment i put my foot on the brake pedal, my car surged forward. I had a moment to think, and I confirmed that my foot was on the brake pedal, I had felt the brakes trying to resist the surge. I put the car into neutral, and it jerked to a stop. No one was hurt, I stop... Read more
Incident date: Dec 15, 2023
For about a month, the car is pausing for a second or two during acceleration. The car was brought for service to Great Lakes Hyundai of Columbus (Ohio) on 12/19/2023. This is diagnosis and remediation that was offered: Needs immediate attention 1 of 5 services Related requested service [Primary]: 10HYZ06 - C/S CHECK ENGINE LIGHT CHECK AND ADVISE: C/S CHECK ENGINE LIGHT CHECK AND ADVISE CHECK EN... Read more
MERCEDES-BENZ
C300
(2013) - VEHICLE SPEED CONTROL
Dec 22, 2023
Incident date: Dec 19, 2023
The abs light blinks and sounder beeps on and off intermittently while driving and the cruise control does not stay functioning when this occurs.
Incident date: Dec 21, 2023
Originally I started feeling like my brakes weren't stopping as well as they had been. The pedal seemed to feel soft and have further travel than normal. I recently had my brakes inspected by a certified mechanic, so I was confident it wasn't the actual brake pads, rotors, or calipers. After a day of this I started getting intermittent ABS system and traction control lights. About a day or two lat... Read more
Incident date: Apr 1, 2023
So thanks to YOUR interference my Autopilot on my Tesla is broken... You guys THINK you are making our cars safer by getting your controlling poorly educated stupid hands into Tesla systems that are DESIGNED TO BE MORE SAFE. On paper Tesla Autopilot is factually proven to be more safe than a human driver, these reports are publicly available perhaps your team was too lazy to read them. My car d... Read more