Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Jun 19, 2023
I stopped at a stop sign and the car went into N without me changing anything. The car wouldnt go back to D or P mode even when I pressed the buttons. I had to turn off the car and turn it on again to make it function properlty. This happened twice within 5 mins.
Incident date: Jun 29, 2023
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
VOLKSWAGEN
ID.4
(2023) - VEHICLE SPEED CONTROL
Jun 6, 2024
Incident date: May 26, 2024
Sometimes when each of us 2 are slowing to a stop while applying the brake, the Sienna will lunge forward. This unexpected event may cause a rear-end collision if too close. Also, it is enough to cause us to hit our head on the head rest. Can’t understand why this happening. We are sure we only have our foot on the brake and not the accelerator.
Incident date: Jun 8, 2021
The contact owns a 2021 Ford Ecosport. The contact stated that while driving at approximately 60 MPH, the vehicle lost motive power. The contact released the accelerator pedal and then depressed the pedal again, and the vehicle drove as intended. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however... Read more
TOYOTA
SIENNA HYBRID
(2021) - VEHICLE SPEED CONTROL
Jun 6, 2024
Incident date: Feb 1, 2024
The contact owns a 2014 Chevrolet Spark. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle had not been diagnosed. The vehicle was not repaired. The manufacturer wa... Read more
Incident date: Jun 6, 2024
The vehicle, a 2021 Tesla Model 3, had an episode of sudden unintended acceleration. I was almost stationary waiting to make a left when the car accelerated by itself, left the road, crossed a grass field at high speed and crashed into bushes. The vehicle was not on auto pilot, it resulted in damage of almost $ 20.000 as estimated by insurance. The vehicle is available for inspection, it will b... Read more
Crash
Incident date: Apr 22, 2023
I am the primary driver of our 2022 Toyota Venza. On [XXX] I had just taken the car through the Splash automated car wash on [XXX] and I was navigating into an adjacent space for use of the vacuum cleaners. As I took my foot off the accelerator to put the vehicle into Park, it suddenly and unintentionally accelerated. It crossed the driveway entrance to the car wash, jumped a curb which was ac... Read more
Incident date: May 29, 2024
When I am stopped at a light or in stop and go traffic my car will not accelerate when I put my foot on the gas pedal. I can push it all the way to the floor and my car will not move. It takes about 10 seconds or so then my car will jolt quickly and finally go. I have also had issues with the RPM's shooting up while I am driving at a low rate of speed. This has happened maybe 3 times and I have... Read more
Incident date: Jun 6, 2024
The contact's fiancée owns a 2002 Ford Expedition. The contact stated that there was smoke coming from the driver's side front end of the vehicle. The contact stated that while his fiancée was attempting to drive the vehicle the following day, the brake pedal was depressed but was firm, requiring the contact's fiancée to step on the brake pedal to drive. The brake pedal remained on the floorboa... Read more
HARLEY-DAVIDSON
FLHX
(2024) - VEHICLE SPEED CONTROL
Jun 6, 2024
Incident date: May 1, 2024
The contact owns a 2020 Nissan Kicks. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the failure occurred after the vehicle had come to a complete stop. In addition, the contact stated that the failure occurred intermittently. The contact stated that the door locks i... Read more
Incident date: Jun 4, 2024
The speedometer is off between 3 and 7 MPH, depending on the speed traveling. I took it in for service, and they stated they needed to consult with corporate. They never got back to me, and after a month, I reached out again, and they sent a text message stating the below: "David this is Jacob at Daytona HD. After speaking with Harley again on your speedo concern they consider it to be within acc... Read more
Incident date: Jun 5, 2024
Twice after picking up the vehicle from the dealership for a recall or service I've stopped at the light near the dealer. On seeing green in accelerate and mid-way through the turn power will fail. I release the accelerator pedal once or twice and power returns.
Incident date: May 27, 2024
2023 Jeep Gladiator with 8000 miles shut off while driving down the highway at approximately 40 Mph. Service Electronic Throttle Control light illuminated. Coasted to a stop and put the vehicle in park. Vehicle wouldn’t restart. Vehicle is currently at the dealership awaiting service.
Incident date: Jun 5, 2024
My Tucson is applying Automatic Emergency Break without a reason. It happened to me 3 times in a week with my Tucson Hybrid 2024 NLine, it was scary and I was on freeway at 70+MPH and couldn't capture the warning as it popped out for only 3 sec. I see no cars around when this happened and when I checked few forums I see this as a common problem in Hyundai vehicles in recent times and feeling scare... Read more
Incident date: Feb 1, 2024
While driving brakes failed and codes came on saying brake system failure 43 mph, this problem apparently is a programming issue that will cost over 600 dollars because “reprogramming” isn’t covered. Brake pads were over 50% life and it is a very dangerous error.
Incident date: Feb 13, 2024
Our 2021 Ford Escape has "Intelligent" adaptive cruise control. It has the capacity to adjust our car speed based on the highway speed limit signs it encounters. It reads all speed correctly but it also reads "black and white, square, numeric, County Road signs as Speed Signs. This is dangerous as many County Road signs have numerics that drastically exceed the posted speed limit and cause the car... Read more
Incident date: Sep 25, 2023
My 2017 Nissan Sentra S has a very serious problem whenever my RPM reach 3.5 to 4.It starts jerking and I can't accelerate anymore,in one occasion after the jerking stop I couldn't drive no more than 5 miles per hour.i have checked for any visible issues but none. No warning lights come on, I carry a scanner with me OBD2 but it doesn't have any codes. I have gone online to find a solution but I'm ... Read more
CHEVROLET
SILVERADO 1500
(2024) - VEHICLE SPEED CONTROL
Jun 5, 2024
Incident date: Jun 5, 2024
am writing you today in frustration with my treatment at both your dealership Hyundai Streetsboro and Hyundai of Bedford. When I first purchased my vehicle I expressed concern regarding the hesitation while accelerating and the emense amount of oil this vehicle burns. When I scheduled all my services I expressed the same concern only to be told that it's normal rate or oil consumption. I am extrem... Read more
Incident date: Jun 4, 2024
The cluster that makes my dash gauges visible has failed and malfunctioning. The safety concern is that I cannot see my speed, my tire pressure, mileage, and I will not be able to see if there are other issues wrong with my vehicle since the entire dash gauges are not visible. The system is not resetting while driving and I lose power when it does that. I have to guess when to put gas or put th... Read more
Incident date: Dec 18, 2023
The contact owns a 2018 Honda CR-V. The contact stated that the navigation system was jumping and skipping. The contact stated while depressing the accelerator pedal, the vehicle lunged forward. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The ... Read more
Incident date: Jun 4, 2024
My 2020 Hyundai Palisade slipped into neutral while slowing down in traffic. Was able to quickly pull over, brake and put back into drive. Happened 3 more times while slowing down for turns on my way home. All happened under 15 mph and had a slight grinding sound when placed back into park, drive then accelerating. Plan to take it to the Hyundai dealership tomorrow, but scared to drive it!
Incident date: Mar 23, 2024
When starting my car it started for a second and stalled and when I restarted the car the car started accelerating extremely slow and wouldnt go past 20 mph.
Incident date: Jun 1, 2024
As I approached a red light and removed my foot from the gas pedal to brake, my dashboard displayed several alarming messages: “Active Brake Assist Functions Limited See Owner's Manual,” “Active Blind Spot Assist Inoperative,” “To Deselect P or N Depress Brake and Start Engine,” and “Traction Control Inoperative See Owner's Manual.” Subsequently, all dashboard lights illuminated, t... Read more
Incident date: Apr 18, 2024
El problema del carro está en los cambios . El carro se apaga emos pasado varias veces por riesgos . Sé a llevado varias veces a reglar. Y vuelve hacer lo mismo . Reporte recall w47
Incident date: May 29, 2024
We have had repeated incidents with the vehicle since late 2023. The vehicle begins to jump and a long and seemingly random list of dashboard indicators turns on. When we first sent the vehicle in for diagnosis they could not replicate the issue, dealt with a seatbelt related safety recall and "reset the computer". This decreased the incidence of the issue temporarily. All routine maintenance has ... Read more
Incident date: Jun 4, 2024
Cylinder misfire #2 Is a permanent code.the first time I got it fixed the car just stopped with no warning I couldn't get it to start unless the driver door was open. The shop had it for am entire month and had a new head rebuilt 2 weeks later the light was back on. It would go off and on for the next year, we changed filters, plug, gasket. After I got it inspected last year when the light turned ... Read more
Incident date: Nov 1, 2023
I own a 2017 Nissan Altima. This vehicle has been having similar issues that other owners have reported with the vehicle failing to accelerate after stopping or sitting ideal while running the and you go too take off, barely moves to a crawl even if the gas pedal is to the floor. It will also loose power (speed) without warning while driving. The vehicle will not register any warning lights wh... Read more
FORD
FUSION ENERGI
(2019) - VEHICLE SPEED CONTROL
Jun 4, 2024
Incident date: Jun 4, 2024
Service anti-lock brakes and service eclectic brake message and lights for ABS and Traction control lights flash on and off at random time for no reason. When this happens the cruise control also stops working.
Incident date: Jun 3, 2024
The vehicle is stalling while driving to a point where on the freeway it slows down to 10 miles per hour to all of the sudden have all the emergency lights on that come to a sudden stop. I have called 3 different Honda dealers, they said that they need to check what is wrong with the car first making it clear that there is a fee of $220. My daughter has been driving the vehicle in very unsafe co... Read more
Incident date: Aug 30, 2023
I have had 2 major and one minor incident with my 2022 Pathfinder. I bought it certified preowned Jan 2023 with 21k miles. At 23k miles- end of the same month it was purchased- the vehicle decelerated from 75mph to 35mph on the interstate. The dealership sent a towing truck to pick it up next day and they diagnosed the problem to be a dead battery- the lights on the car remained on all night but i... Read more
POLESTAR
POLESTAR 2
(2021) - VEHICLE SPEED CONTROL
Jun 3, 2024
Incident date: Jun 3, 2024
I brought the car to the dealer shortly after its purchase to say I was getting error lights on the dash. They said they reprogrammed it. They also left all safety reminders in the off position. I continued to get a variety of error messages on the dash. The car was difficult to steer and needed constant correction. I was initially told it needed a drive rack. Upon follow up on parts I was told... Read more
FORD
F-150 LIGHTNING BEV
(2023) - VEHICLE SPEED CONTROL
Jun 3, 2024
Incident date: Jun 3, 2024
EV system failure when starting trip created car that could move sluggishly but was unable to perform. Car has 120 miles on OD
Incident date: May 27, 2024
Without warning the truck will stop itself and the parking brake will engage. The service engine light will come one along with the service power train malfunction lights and the pre collision assist not available light. When the truck has been put back into gear it will accelerate on its own but only up to 35 MPH no matter how much gas is applied. This is the second time this has happened both we... Read more
FORD
MAVERICK HYBRID
(2024) - VEHICLE SPEED CONTROL
Jun 3, 2024
Incident date: Jun 2, 2024
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Incident date: Jan 2, 2024
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate... Read more
Incident date: May 15, 2024
When operating the vehicle about ~50mph, and if you drive over a pothole, or bump in the road, the frontend of the vehicle wobble/vibrate uncontrollably. The only solution (I have found) is to lower the speed (which is obviously a problem on the freeway). I purchased the vehicle new from the dealer, have not made any modifications, and they (the dealer) is telling me the tires are the source of th... Read more
Incident date: May 1, 2024
Driving on Highway at approximately 65 Miles Per Hour using the Adaptive Cruise Control. Car in front of us took a right hand exit. My 2021 Honda Accord activated the Braking System and applied the brakes, so I stepped on the accelerator thinking it would override the braking system. It had no effect. There were cars behind me at the time and luckily nobody was injured. I looked this up on the in... Read more
Incident date: Jun 2, 2024
I emailed BMW of Arlington on [XXX] detailing the critical safety issue I experienced with my BMW X3 2012 on Sunday [XXX]. I was driving on the tollway northbound from [XXX] in Grand Prairie in the pouring rain with my wipers on, and the car suddenly started braking and decelerating from the 70 mph cruising speed to 40 mph in seconds. The car behind me nearly hit my vehicle, and since it kept doin... Read more
Incident date: May 31, 2024
Randomly my abs, traction control and service ebs light came on driving down road. Currently don't have abs, cruise control or traction control. Know problem that won't get recalled with ram. Faulty hcu and abs module..
Incident date: Jun 1, 2024
When driving or breaking at slower speeds, the car feels as if the transmission is “slipping” and the car jerks forward. The same thing happens when braking the car.
Incident date: Jun 1, 2024
The primary central LCD display that controls charging the batteries, displays speed information on smaller and management of how the EV works is no longer working. This LCD panel is the only way to set, monitor, modify, control all functions of this car. I have been unable to get Fisker to fix this problem. I will call them and wait 4 to 5 hours on the phone and my call will always be droppe... Read more
Incident date: May 31, 2024
Just had transmission fluid changed, now car is jerking and has no response to acceleration pedal. With car in park and gas pedal pushed down the RPM's don't move. Losing power going up a small incline RPM's drop to 500 and speed drops from 55 to 30mph. No codes from scanning but check engine light is on. Nissan has no idea what is going on.
Incident date: May 21, 2024
While driving on the interstate my transmission decided to stop working. I was not able to safely get off the interstate because this happened going up an incline. My explorer will not shift into any gear and the cost to replace the transmission is $5300. Ford stated that the recall #20B27 was completed on my car in 2020 but when I called after the transmission died they stated that my VIN was not... Read more
HYUNDAI
SONATA HYBRID
(2022) - VEHICLE SPEED CONTROL
May 31, 2024
Incident date: Feb 29, 2024
CHECKED AND CONFIRMED CUSTOMER COMPLAINT OF ENGINE LIGHT ON CHECKED AND FOUND FAULTS STORED FOR P334A00: Charge air pressure actuator Electrical malfunction active/static P023400: Turbo/Super Charger Overboost Condition active/static INSPECTED TURBO CHARGE SYSTEM AND FOUND THAT WASTE GATE ACTUATOR HAD FAILED AND CREATING AND OVER BOOST CONDITION WASTAGE ACTUATOR IS NOT AVAILABLE AS A SEPARATE ... Read more
Incident date: May 16, 2024
The car was running well when suddenly loss power and stall. Have it check with a Scanner it read code P1326 (Knock Sensor) which has been recalled on other Sonatas, and Hyundai Models for the same Problem/Issue. This code (P1326) have Made Hyundai to REPLACE the engine in many cars (Recalls). My year made Hyundai Sonata it was not included on the Recalls. Now, I have a car with Loss Power and S... Read more
Incident date: May 31, 2024
5/27/24 At 3:14 pm on I-80E exiting at 4B. I was exiting at exit 4B and was pressing on the brakes to slow down. I pressed the brakes really hard but the car kept accelerating. I tried to turn at the curve during the exit, but the car lost power steering, I could not turn the steering wheel, and ended up hitting the wall.
Crash
Incident date: May 10, 2024
The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the high coolant temperature message was displayed. The contact became aware that the coolant level was low and added coolant. The vehicle was slow to start and began to shake. The contact restarted the vehicle. The accelerator pedal was depressed but the vehicle was slow to respond. The vehicle was taken to an independent... Read more
ALFA ROMEO
STELVIO
(2018) - VEHICLE SPEED CONTROL
May 31, 2024
Incident date: Jan 1, 2021
Was slowly entering my garage when there was a sudden acceleration. Put on brake but not before my car went thru the back garage wall and fell about four feet down before hitting the patio floor. It traveled across the patio and went over some furniture on the deck. The air bag never went off. The transmission had been very temperamental before this happened. I was not injured but could have cause... Read more
Crash
Incident date: May 28, 2024
After stopped at a red light, the light turned green and the car slipped into neutral when stepping on the gas pedal. The gear was not shifted and the controls still displayed “D” both on the dashboard and the gear selector. This happened twice 5 days apart from each other. This car has an automatic transmission and the automatic engine shut off was on.
Incident date: May 26, 2024
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to res... Read more