Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
Incident date: Jun 14, 2024
Antilock brake warning light that says service antilock brake system comes on often if you hit any bump or rough spot. It continually dings and then the cruise won’t work. We have been told the part to fix it is unavailable. It is a horrible thing that cannot be repaired.
Incident date: Jun 13, 2024
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transm... Read more
Incident date: Jun 14, 2024
The contact owns a 2016 Ford Fusion. The contact stated while driving 70 MPH, the vehicle failed to accelerate. The accelerator pedal was depressed, but the vehicle failed to respond. The contact veered off the roadway. The check engine warning light was illuminated. The vehicle malfunction message was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dea... Read more
Incident date: Jun 13, 2024
Was in 6th gear(on a 6speed transmission) and immediately my truck downshifted to 1st gear causing my back tires to lock up and almost crash into a median. This is due to a CSP that Ford no longer offers to fix because it "expired".
Incident date: May 17, 2024
CHECK ENGINE, FORWARD COLLISION WARNING, FLASHING "S"DRIVE, NO EYESIGHT, AUTOMATIC EMERGENCY BRAKING WARNING LIGHTS, ALL CAME ON AT ONCE AND STAYING ON. POSSIBLE THERMO CONTROL VALVE ISSUE - NEEDS A RECALL!
Incident date: Nov 23, 2023
Vehicle won’t start on multiple occasions. Vehicle struggles to turn on and lag to turn off. Vehicle struggles to change gears to speed up
Incident date: Jun 6, 2024
While approaching a T-intersection from a side street into a main road, the car was brought to a full stop at the stop sign near the intersection with my foot on the brake pedal. Suddenly, the vehicle launched, on its own, into full acceleration onto the main street. Luckily, there were no traffic or pedestrians on its path. I tried to control the vehicle and placed it into the lane, pressed t... Read more
Incident date: Dec 29, 2023
The CUE SYSTEM not totally working, and panel plastic is all spider web looking. I view this as a very bad problem( it won’t go to settings), no radio, can’t set the clock Not sure on all the problems as I can’t get to it to find out.
Incident date: May 9, 2024
I was pulling into a parking space in a parking garage. As i was pulling in, the car unintentionally had a rapid acceleration event and crashed into a cement pillar causing the car to be a total loss
Crash
1 injured
Incident date: May 20, 2024
I have a 2008 ford f250 with 60,000 miles I bought it used about 7 years ago I only drive it to pull my trailer camping also I don't drive it much hoping a engine light will come on my vehicle has unintended acceleration it happen when I come to a stop light and my vehicle will unexpectedly tug forward to 0 to 60 mpg I have to push on my brakes and turn off the key and turn b... Read more
Incident date: Jun 8, 2024
Vehicle will not operate in accordance with manufacturer's statements. I can floor the accelerator and it will slowly creep up in speed but never get above 30 mph. I cannot operate this vehicle safely. Fisker has tried to repair it but has had no luck and have gone completely silent without returning emails. I have called the customer service line and have been discounted after two hours on hold. ... Read more
Incident date: Nov 30, 2023
On June 8th my husband was driving the car for the first time and when he was coming to a stoplight the regen braking was active, he hit a bump a grinding noise was made, and it lurched us forward and put the car in park. My husband was confused and asked me how often the car does that, and it does it every time I drive it that I have just had to learn to try and compensate for it so that I do not... Read more
Incident date: Jun 1, 2024
When the vehicle in front of me slows down significantly, my Accord will flash the automatic brake warning and come to a complete stop. Once stopped the vehicle does not accelerate for a few moments. Several times I’ve pressed the acceleration pedal to the floor with no acceleration, the vehicle in front of me long all while watching cars swerve behind me to not rear end me. The several times ... Read more
Incident date: Jun 3, 2024
My Jeep Wrangler's instrument cluster randomly shut down while driving. This means I couldn't see the electronic speedometer, odometer, or any other information on the dashboard. There weren't any warning lights before it failed. I had the dealer fix it, but Jeep wouldn't cover the entire cost of the repair, even though the dealer confirmed there was no water damage or external cause. It seems li... Read more
Incident date: Jan 1, 2024
Date is ongoing since November 2023. I am writing to report a safety concern related to the key fob of my Fisker Ocean One. On December 10 & 22, 2023, March 20 & 29, 2024, I have been locked out of the car for prolonged periods of time of more than 30 minutes and up to 5 hours. I have experienced daily failure to properly lock and unlock the vehicle, once I am in the vehicle even when putting the ... Read more
Incident date: Jun 12, 2024
The recall on the oil pump has really put a halt in my life. I was driving home when my vehicle cut out. I lost control of the vehicle for a second. Thank goodness I was not on a highway and was able to get it going again to drive home. My dash lit up with all different lights, one being low oil. The vehicle is now sitting at a Ford Dealership where we wait for parts for the EcoSport. This was sev... Read more
NISSAN
PATHFINDER
(2006) - VEHICLE SPEED CONTROL
Jun 12, 2024
Incident date: Jun 12, 2024
I was approaching a red traffic light. I merged into the turn lane, hit a bump in the road and the car lunged forward on its own and accelerated. I was able to apply the brake and not hit the car in front of me. This was terrifying and put me and the cars ahead of me at risk. The car has not been inspected because Fisker Service no longer answers the phone to help customers with safety or mechanic... Read more
HYUNDAI
SANTA FE SPORT
(2014) - VEHICLE SPEED CONTROL
Jun 12, 2024
Incident date: Feb 19, 2021
I was easing slowly into a parking space, with plenty of room on both sides (no cars); there was a shopping cart at the front of the spot to my left. I was probably straightening the steering wheel back to the center. The car took over, accelerated suddenly to a very fast speed, jumped a high curb, and stopped hard in the lot's main drive. The front right wheel clipped a tree through the mulch. No... Read more
Crash
Incident date: Jun 10, 2024
The contact owns a 2018 Nissan Altima. The contact stated that while driving from a stop sign and depressing the accelerator pedal, the vehicle hesitated to respond as intended. The contact stated that while attempting to start the vehicle, the vehicle was jerking for several minutes. The check engine warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed sinc... Read more
CHEVROLET
SUBURBAN 1500
(2023) - VEHICLE SPEED CONTROL
Jun 12, 2024
Incident date: Jun 7, 2024
WE WERE TRYING TO PARK THE CAR IN OUR GARAGE WHEN THE CAR SUDDENLY SPED UP. AND HIT OUR THE FENCE . i RELEASED THE PEDAL BUT IT KEPT DRIVING UNTIL I HIT THE BRAKE. AIR BAG DID NOT DEPLOY. THE CAR?S FRONT WAS SMASHED. OUR FENCE IS ALSO BADLY DAMAGED. I HAVE ASKED TESLA TO INVESTIGATE IF IT WAS BECAUSE OF THE AUTOPILOT TAKING OVER BUT HAVE NOT RECEIVED A RESPONSE FROM THEM YET AFTER MORE THAN A WEEK... Read more
Crash
Incident date: Jun 5, 2024
Seems like, This is common problems for all the Toyota Venza Car. After stopping at redlight, If we push the accelerator, It doesn't have a pickup speed as mentioned 7.1 sec from 0-60 miles. If, car is take on the 45/55 mile from the local road, it may hit by back side of the car. This is really concerning. Working with the dealer to solve the issue.
Incident date: May 1, 2024
Purchased vehicle new. ABS and TC lights presented on dash intermittent. Cruise control inoperative when lights on. Had issue under warranty and had components replaced to resolve issue and now happening again. Afraid to have family in vehicle with inoperative safety systems.
Incident date: Sep 4, 2023
The transmission seems to be confused on which gear to select and hesitates to get the truck moving. It's happened to me at an intersection a few times and my car will inch forward but lags to accelerate, and vehicles behind me have been close to rear ending me. This is very reproducible in the mornings, it's very apparent or when the truck has been sitting off for a long period of time. After dri... Read more
Incident date: Jun 11, 2024
Lag in acceleration. Press the accelerator and vehicle takes a few seconds to respond. Trying to right turn on intersection and due to acceleration lag almost got hit by another vehicle. The accelerator should respond immediately when pressed just like it does on all the other vehicles I have driven. This has happened on multiple occasions with this vehicle.
Incident date: Jun 11, 2024
Went to drive home from work one night, car had been normal until this event. Car suddenly began to state that it was overheating and throttled my speed down to 20 MPH. I was in the middle of traffic going 40-50 at this time. Turns out there is a VSB regarding a coolant leak that can occur and break. Nothing about how you are suddenly governed to 20 MPH
Incident date: May 21, 2024
Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.
Incident date: Jun 7, 2024
Failure of all steering wheel controls. with random cruise control suddenly activating ...transmission gear control self activation (will drop into lower gear causing driver to fly forward and vehicle behind to take evasive action). radio changes channels by itself. i found info that lead me to believe it was a clock spring issue. was taken to dealer. they diagnosed it as a steering wheel harne... Read more
Incident date: Apr 7, 2024
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 60 MPH, the brakes became inoperable. The braking system failure message was displayed. The vehicle failed to exceed 42 MPH. The vehicle was taken to the local dealer, where the codes were cleared, and the electrical system was updated. The dealer was unable to determine the cause of the failure. The vehicle was not diagnosed... Read more
Incident date: May 18, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC The light for the stability control came on and my brakes chatter feels like there's bumps on the disc .Its pulling to the right , .. Also my door locks have failed .first it started with my rear windshield wiper running with the switch off ,than my reverse lights and now the locks . The back door does not lock at all and the door locks... Read more
Incident date: May 14, 2024
I am very unsatisfied with the fact that I have to get my oil changed 1 every month, due to burning oil as well as hard ride. My car will not pass inspection after 2024, due to emissions, I paid $600 to get a passed sticker and Sick of dumping money into this vehicle. there have been so many recalls on this car. What is Hyundai willing to do ? I’ve purchased this vehicle in 2013 from Brad Benson... Read more
Incident date: Jun 2, 2024
Vehicle has an unintended acceleration recall and I have experienced it a few times during the past few months. almost crashed into vehicle before me after the traffic stop.
Incident date: Apr 2, 2024
I have noticed that when I am breaking, occasionally as I’m breaking there’s a sudden jolt, or lurch, forward like the car is accelerating. This is very disconcerting especially when there are other cars in front of me or people.
Incident date: Apr 3, 2024
The contact owned a 2015 Kia Sorento. The contact stated while depressing the accelerator pedal to drive inside the garage, the vehicle accelerated to the highest speed unintendedly. The contact depressed the brake pedal continuously, but the vehicle failed to respond. The vehicle pushed a table of home items through the rear wall of the garage, hit several gas pipes, and then landed approximately... Read more
Crash
Incident date: May 27, 2024
The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated that the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that the vehicle rear-ended the contact's other parked vehicle. The contact stated that the vehicle crashed into the contact's re... Read more
Crash
Incident date: Jun 8, 2024
The contact owns a 2013 Toyota Camry. The contact stated while driving 15-20 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring increasingly while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact rel... Read more
Incident date: Jun 1, 2023
1. Propulsion, acceleration, brakes, transmission- no longer available for inspection 2. The vehicle went completely out of control; I stood on the brakes as hard as I could but would not stop or slow the car at all. We careened down a hill and head on into a large tree 3. not reproduced or confirmed 4. Vehicle was inspected by insurance company and was declared a total loss 5. no signs of any mal... Read more
Crash
2 injured
Incident date: Jun 9, 2024
The vehicle accelerates on its own when I try to slow down at traffic lights and turns. Almost hitting pedestrians and cars in front of me. The lights in the back seat turn on while driving indicating to the police that I’m doing more than driving in the car The body parts so low quality the door handles are brittle and breaking. They cut my fingers and my kids fingers when we were opening and... Read more
Crash
2 injured
NISSAN
PATHFINDER
(2014) - VEHICLE SPEED CONTROL
Jun 9, 2024
Incident date: Feb 16, 2024
Car was at about 70,000 upon purchase. Once driving it regularly, I immediately noticed a faint knocking noise upon acceleration. Also, when coasting the speed adjusted on its own intermittently, both up & down, not by much but enough that I felt it on the gas pedal. Other times it fails to accelerate when pushing on the gas pedal. I have to release the pedal & try again, sometimes more than once... Read more
Incident date: Jun 7, 2024
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it.... Read more
Incident date: Jun 7, 2024
This has occurred three separate times, but this report explains what happened during the most recent occurrence. I was driving at 40 mph. The car in front of me hit their brakes, so I lightly tapped my brakes to slow down. When I tapped the gas pedal, the car would not increase speed. The check engine light, oil light, and battery light each turned on simultaneously. The car then stalled complete... Read more
Incident date: Apr 1, 2024
Phantom braking occurred when the adaptive cruise was engaged when a truck entered the road from the right side. The car abruptly slowed when the truck crossed my lane although there was no eminent danger. The car behind us nearly collided with us due to the sudden braking incident. This is the third sudden braking incident; however, the others were related to a bridge or overpass.
Incident date: Mar 30, 2024
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Incident date: Jun 6, 2024
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous ... Read more
Incident date: Aug 17, 2023
When driving, the car started to stutter when accelerating and while driving any speed below 60 mph, while trying to get the car home it would not accelerate up a hill after I stopped at a light and I was in the middle of the street stuck on a blind spot. My husband had to get out and direct the traffic before they came pst the blind spot and hit me.
Incident date: Jun 8, 2024
Timing Chain making noise...voltage fluctuations throughout all the car...cruise control will shut off if I got to use wipers or blinkers or even turn on the air system and lights will dim if you use power windows or have the radio up loud.
Incident date: May 23, 2024
The ABS and traction light come in 2022 F53 chassis and 2024 Thor Motor home. No cruise control and breaks seem to not function properly. Cruise control is disabled. Start and stopping the vehicle erases the light until 63mph then again comes on. Looking atvall the threads online I am surprised you have not pushed Ford for a solution. 2 times repairs but not fixed. Brand new and sat in shop sinc... Read more
Incident date: May 10, 2024
Vehicle would go into reduced speed mode and abruptly come to 17 mph on highway. I have called. Emailed. And send message on social media with zero responses. Service department has not responded in months to any service requests.
Incident date: Jun 7, 2024
While operating the motorcycle, it will randomly go into limp mode no matter what speed you’re at the motorcycle will rapidly decelerate extremely quickly and without warning. No brake light to illuminate when this happens. I have contacted INDIAN motorcycles as well as dealerships with absolutely no help whatsoever. This is extremely dangerous and can get me killed!!!!!
Incident date: Feb 1, 2024
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can’t drive my vehicle until it is repaired but the recall parts are still not available so I don’t know what to do to fix my car.
GRAND DESIGN
MOMENTUM
(2021) - VEHICLE SPEED CONTROL
Jun 7, 2024
Incident date: May 1, 2021
On long trips (when you need cruise control the most) the adaptive cruise control will (seemingly at random) stop working with a warning about the active distance assist and active brake assist. It has happened in all situations from heavy traffic to long distances of no other cars on the road. It stays non-functional for anywhere from a few minutes to several days. It has happened many times. ... Read more