Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Jul 1, 2023
Starting in July 2023 I have noticed that the oil consumption for my car is racing through the engine. I barely make it 1000 miles before the oil is completely gone. After 2 local oil changes - I decided to take it to the Hyundai dealer where I purchased the car. This was in October - I have brought my car in 4 times for 1000 mile oil consumption tests. I had to add an additional visit due to ... Read more
Incident date: Dec 24, 2023
I started my vehicle with my foot on the brake. I put the car in reverse, with my foot on the brake. The car went backwards and hit a parked car. It was 1 car length behind me. I didn't take my foot off the brake and I pushed it harder. The car kept going backwards and I couldn't stop it. I didn't press on the gas pedal. BMW lied and said my after market fitted floor mat was the cause. My... Read more
Crash
FORD
MAVERICK HYBRID
(2022) — VEHICLE SPEED CONTROL
Apr 3, 2024
Incident date: Feb 8, 2024
Was driving on the freeway and a ton of warnings suddenly appeared on the dash. Pre-collision assist not available, stop driving now, service engine soon, powertrain malfunction, etc. The truck would not accelerate when the gas pedal was pressed and slowly slowed down. The truck would auto-accelerate (without gas pedal input) to about 20 mph unless the brake was applied (limp-mode). I pulled ove... Read more
Incident date: Mar 23, 2024
The warning light comes on and then the traction control goes off and the cruise control will disengage all at once. There is also no trailer brake assist. This has been verified by a dealer in Columbus, GA. It is constantly going off and on. The warning light and the warning bell are a constant distraction to the driver. The truck was bought and within 50K miles it started. No warning.
Incident date: Apr 3, 2024
Car went in limp mode then in full lock down. ABS control module failed After research a very common issue. Hundreds of Ram vehicles affected. Just escaped being hit as the truck went in limp mode. After Gear selector locked car in park, I was in the middle of the road with cars approaching. Had to stand behind the vehicle and wave, so no one would crash into me. Chrysler/ Dodge/Ram is aware of t... Read more
TOYOTA
HIGHLANDER
(2021) — VEHICLE SPEED CONTROL
Apr 3, 2024
Incident date: Apr 3, 2024
I have had three occasions where the dashboard lights would flash and the car would lose all power. The first occasion occurred on December 29th at around 12:20 pm at a crowded intersection. The dashboard lights lit up and all of a sudden the car had no power at all. I managed to get it through the intersection and pull it off to the side of the road. To start it up I have to TURN OFF THE CAR by p... Read more
Incident date: Dec 18, 2023
For over 3 months the ABS Brake warning, the anti skid control and the cruise has not worked in my truck. I have had it to two different dealers, and opened a case with Ram. Case#89336043. They told me part is not available and has not been for the past year. Just drive my truck like it is??? I dont really know what options i have at this point. Please help!
Incident date: Sep 3, 2023
The problem happens intermittently and not all the time. I will be driving on the highway or in the city and sometimes when I barely touch the gas pedal my car will accelerate at high speeds, and the RPM gauge will go all the way into the seven mark and it Turns red and it starts beeping and the only way to get that off is for me to let off the gas pedal and come to a stop and then shift it from d... Read more
Incident date: Apr 2, 2024
Driving down interstate. Vehicle stopped accelerating without warning. Rpm increasing but felt like vehicle was in neutral. Had to cross several lanes while unable to accelerate to be able to get to shoulder of hwy.
Incident date: Mar 8, 2024
Cruise control randomly disabled several times while traveling. This is a known issue with the Clock spring and is a significant safety issue!
Incident date: Mar 29, 2024
I was driving in downtown Gilbert when I pulled up to a red light. My car would not inch forward when taking foot off brake. I then had to put my foot all the way down to get my car to drive. When taking a turn my car would run perfectly until I stopped. Then we pull up to parking garage and the car just stops without while in drive so I put it in park and then turn it off and then back on and it ... Read more
Incident date: Mar 31, 2024
You have no doubt heard the news that Tesla has deployed Full Self Driving to all its vehicles as a "free trial." My Tesla received this update in the past few days. Last night I was driving on an expressway and engaged what has up until now been traffic-aware cruise control by pressing down one time on the right stalk. I expected regular cruise control but the car started steering for me. Tes... Read more
Incident date: Jul 1, 2023
Car stopped moving although still on, then had many flashing warnings. the "D" on the drive knob was flashing. Turned the car off and on a few times and eventually gor it moving then it tried to engage in its own determined speed! I only had a mile to get home so made it home with out it stopping again. The errors codes ( Vehicle alert) showing on my "Ford" app are: 1.precollison assist not ava... Read more
Incident date: Apr 1, 2024
I was in a parking mode and was leaving the parking lot. I reversed my car lo leave, and the car went out of control and was not until it crashed on two other parked cars that came to a stop. Then, After reversing my car, when trying to put it into drive, it would not move. When I tried to turn it off, the engine (re) started again and it worked so I could clear the path for other cars and wait ... Read more
Incident date: Dec 6, 2023
In the 2-1/2 years than I have owned and driven this vehicle, I've had no problems. On Saturday, [XXX], driving home from a 80 mile trip, as I deaccelerated to make a left turn onto my street (speed was 7mph) I tapped the break pedal and the vehicle went bonkers! The Sienna veered right at a high rate of speed that the front end cleared the curb; the back end smashed into the curb flattening... Read more
DODGE
GRAND CARAVAN
(2018) — VEHICLE SPEED CONTROL
Apr 1, 2024
Incident date: Mar 28, 2024
When using FSD beta, vehicle would fail to stop for red lights. Vehicle also attempted to merge me both into a tractor trailer traveling the opposite direction and a jersey barrier. This is a very dangerous and unsafe system that will lead to many fatalities
Incident date: Apr 1, 2024
The lead frame on my truck was experiencing issues. The truck would intermittently randomly downshift at high speeds or get stuck in one gear. I was going 65+ mph on the freeway and and my truck shifted to second gear with no warning causing me to swerve and slam on the brakes. Other times my truck did it on surface streets. There were no warning lights or anything to let me know it would happen. ... Read more
Incident date: Apr 1, 2024
Our 2016 Chevy Malibu Hybrid intermittently began alerting of "Reduced Engine Power" and the accelerator would not allow the vehicle to accelerate. This happened twice, once on a busy highway that caused rapid deceleration of the vehicle. We brought the vehicle to the mechanic and there were a bunch of codes related to the accelerator position sensor. With parts and labor $415 to fix. Upon researc... Read more
Incident date: Jan 3, 2024
The contact owns a 2023 Lexus NX450H. The contact stated while pulling into a parking space, the vehicle unintendedly accelerated. The contact stated that the vehicle was several inches away from crashing into another vehicle before the contact was able to bring the vehicle to a complete stop. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not ... Read more
Incident date: Jan 19, 2024
Second incident of loss of motive power at 37352 miles on the odometer. Vehicle was traveling on freeway and suddenly displayed message, "Stop Safely Vehicle Will Shut Off Soon." Accelerator pedal had no effect and vehicle began coasting. It was dangerous to coast across multiple lanes of freeway to reach an off-ramp with shoulder wide enough to stop the vehicle. We also had to make it over an... Read more
Incident date: Mar 16, 2024
Vehicle suddenly stops and shows the message "Stop Safely Vehicle will shut off soon". Then the vehicle will lose all power and vehicle can crash with little prior warning when on the highway. This is very unsafe and a recall was performed on 1/17/2023 but the problem still persists over and over and is very unsafe. Once the warning happens about 2-5 seconds later the vehicle will shut-off and... Read more
Incident date: Mar 31, 2024
The car will be driving and just completely shut off in traffic power steering locks up. You can’t get the car into park. The windshield wipers go crazy the screen goes black. It starts doing clicking sounds I had to have the firemen come and get me out of the road my car stopped since the second time this is so dangerous, they cannot figure out what’s wrong with it I replaced the battery @ th... Read more
FORD
EXPEDITION
(2019) — VEHICLE SPEED CONTROL
Mar 31, 2024
Incident date: Mar 31, 2024
Started my car it was making a tapping noise. I tried driving home the noise got worse and my car didn’t want to accelerate very much. I noticed a recall for other 2018 Kia fortes as mine is doing exactly what others are but my car isn’t included in the recall. I think the recall outlook is bigger than imagined.
Incident date: Mar 29, 2024
Transmission shifting hard, jerking and causing the engine to lose power causing road safety hazards fr e and others
Incident date: May 2, 2023
ABS module problems. Flashes to check service ABS and traction control. Then goes away and comes back. Been having issue for over a year with no results in fixing
Incident date: Mar 30, 2024
This truck has suffered all sorts of issues relating to the lead frame inside of the transmission. This lead frame houses the speed sensor, range sensor ,and temperature sensor. With extensive repairs the issue keeps arising. Ive had 3 new Remanufactured transmissions installed im currently about 6,000 miles into my new transmission with the same issues. Erratic gear changes. Ex. 4th gear to 1st ... Read more
Incident date: Mar 30, 2024
Transmission will down shift to first while driving on highway. Code come up for transmission speed sensor short. Same as in the 2011 to 2013 models. That tab should be extended to later models. It is unsafe and could cause an accident/ death in high speed driving.
CHEVROLET
SILVERADO 1500
(2014) — VEHICLE SPEED CONTROL
Mar 30, 2024
Incident date: Mar 28, 2024
The system of my car kept saying that low oil pressure and I was confused because I just got my car oil changed two weeks ago. So I went to Jiffy Lube to get my oil checked. They said it was full and that I had a mass flow light on and they stated that there was something wrong with the oil pressure due to the airflow or something, so then my car stopped on side of the road 2 minutes after I left ... Read more
Incident date: Feb 12, 2024
Been inspected by the dealer. ABS modules as with many other owners cannot be replaced due to a lack of inventory on a vehicle less than 10 years old. Abs and traction control lights stay on as well as having the brakes locking up during wet conditions. It’s completely unsafe and too widespread for the company not to have a solution. Much less at the owners dime due to a flawed design.
FORD
MAVERICK HYBRID
(2022) — VEHICLE SPEED CONTROL
Mar 29, 2024
Incident date: Feb 24, 2024
I was driving at 65 MPH on the freeway and the car was acting/driving normally. Without any warning at all, many lights appeared on the dashboard at the same time that the car placed itself into neutral and lost all power to drive. My speed was reduced so quickly without any notice and I had no pull out lane near me, so I was forced to move across 5 lanes of traffic in rush hour speeds of 60-85 MP... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — VEHICLE SPEED CONTROL
Mar 29, 2024
Incident date: Mar 29, 2024
On three separate days (2/27, 3/18, 3/29), the vehicle has shown a message saying “Stop safely, Vehicle will shut off soon”. The ability to accelerate is cut off. This has happened twice while on the highway, requiring a move across lanes to pull over safely due to loss of acceleration. After turning the car off, the car is able to turn back. The check engine light remains on for the next trip... Read more
FORD
MAVERICK HYBRID
(2023) — VEHICLE SPEED CONTROL
Mar 29, 2024
Incident date: Mar 13, 2024
I was driving on a divided secondary road and my truck when into reduced power mode, displaying " Powertrain malfunction/Reduced power, engine service soon, and precollision assistance not available". This ended up slowing me rapidly from 55 down to under 30 +/- MPH. When it was necessary to stop at a light and I took my foot off the accelerator, the truck did not immediately slow but actually sur... Read more
Incident date: Mar 29, 2024
Loss control while going down the highway, as the traction control is not working, I loss control when the road had a slight hill and curve. It has been a little under a year since my ABS module/control as gone bad. This causes the loss of traction control, ABS braking and other issues. This is a safety concern as the traction control is needed and brakes lock up without the ABS. This is a well... Read more
Incident date: Feb 1, 2024
I have noticed for a while now. When the light turns green or I'm at a stop and I have enough time to take off the car does not move when I apply the gas. It stalls and that scares me. I have noticed my cruise control shut off the other day when driving on the freeway. And I could not turn it back on. Now when I try to apply the parking bake when I'm parked the parking brake does not turn on no... Read more
Incident date: Mar 22, 2024
4 wd service light comes on randomly, started the middle of February. It took a couple of weeks to get an appointment with the dealership. Twice in the past 2 weeks the car has slowed down, lost power in traffic to where I had to pull over and let the car go at a low speed until it would go at normal speed again. There is an active recall for the part needing to be replaced with the same year mode... Read more
Incident date: Mar 21, 2024
The contact owns a 2023 Ford Escape. The contact stated while driving with the cruise control set to 45 MPH, the vehicle unintendedly accelerated to 65 MPH. No warning lights were illuminated. The vehicle was not taken to the dealer and was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Incident date: Dec 1, 2023
truck speedometer goes to 0. Slows down abruptly. Rpm goes way up. Was going from 45 to less than 10mph in a matter of seconds. Feels like the transmission automatically downshifts to a lower gear. Very dangerous. Seems to be quite a few of these incidents on you tube. Truck only has 11600 miles on it.
Incident date: Mar 28, 2024
The gauge cluster freezes from time to time. And it is scary while driving.
Incident date: Mar 5, 2024
Starting at about 28,000 miles the ABS & Traction Control lights would come on, Disabling the Anti-lock braking system. During slick road conditions the truck would often skid when braking, especially when towing. The anti-lock brakes didn't work. This also triggered the check Engine light, Disabling the Cruise Control. All of this would occur randomly and often with no pattern. Prior to reaching ... Read more
HONDA
CR-V HYBRID
(2020) — VEHICLE SPEED CONTROL
Mar 28, 2024
Incident date: Feb 1, 2024
This has happened 3 times and I’ve only owned the car since Sept 2023, the first time was Feb 4 2024, then Feb 28th and March 11, 2024, when I am trying to accelerate I push on the gas and the rpm’s will go higher but the car doesn’t gain any speed.so when trying to pass a vehicle I can’t because it will do this and it’s dangerous, I do have a video of this
Incident date: Mar 23, 2024
When taking off initially with the truck sometimes within the first 30 seconds of moving there is two yellow lights that come on the dash, while the center text window displays service brake system. The stored MIL code is C0020-01. Also when going over bumps in the road the message will also return. Sometimes it stays on, and I do not have the ability to use cruise control. One time I was driving ... Read more
Incident date: Mar 1, 2024
My Fisker Ocean One has experienced multiple ADAS issues including lane departure not working, emergency braking failing regularly producing multiple warning lights, regenerative braking shutting off causing the vehicle to speed up or roll away. I have dozens of photos of the errors and videos. I will provide the link to the photo folder. The technician was finally able to update all of the vehic... Read more
Incident date: Mar 10, 2024
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering ... Read more
Incident date: Mar 27, 2024
The car began to jerk when driven. One day, it stopped working; the engine was still running but it wouldn't shift gears. The transmission was repaired, and several parts were replaced. However, the car still jerks when reaching 50 miles per hour, the horn doesn't sound, not even the alarm, and it makes a loud noise when making a tight turn.
Incident date: Nov 5, 2023
Anytime the vehicle goes over a bump the vehicle lunges forward even if the operator is pressing the brakes. Collison warning does not work properly and lane departure warning is spotty. Interior lights randomly come on and off without any operator control. Fisker has not done anything since November 5, 2023 when I took delivery of the car.
Incident date: Mar 8, 2024
I want to report what I think is a very dangerous issue with my Tesla Model Y. We have experienced numerous times that the car brakes without warning. I have talked to Tesla about this "phantom braking", and they say it is "normal". The Traffic-Aware Cruise Control cannot be disabled to create a normal manual cruise control. I gave them a hypothetical situation where this could be life-threat... Read more
VOLKSWAGEN
JETTA
(2014) — VEHICLE SPEED CONTROL
Mar 27, 2024
Incident date: Mar 26, 2024
WHAT HAPPENS IS MY CAR SHUT DOWN IN THE MIDDLE OF TRAFFIC AFTER ME GETTING GAS SOMETIMES AND ENGINE LIGHT APPEAR. WHEN SHUTTING DOWN A QUICK FLASH OF BATTERY LIGHT SHOWS UP, NOW ENGINE LIGHT IS ON LONGER AND THE CAR POWER JUST SHUT EVERYTHING DOWN AS IF THE BATTERY IS DEAD NOTHING WORK BUT WITH A JUMP I WAS ABLE TO MOVE CAR AND WHEN I CUT IT OFF IT SHUT DOWN AGAIN THIS BEEN GOIN ON FOR ABOUT 1 MON... Read more
Incident date: Sep 22, 2023
I was driving approx. 60 entering on ramp of freeway when car suddenly loses power to accelerator not entire car, i almost was hit by other drivers i couldnt accelerate or anything. I panicked then started pumping accelerator then it finally catches and sped up. I immediately got off freeway. Then next day CEL, Check VSC light and skid light all came on. This car is very dangerous. WHATCAN I DO??... Read more
Incident date: Mar 8, 2024
I am writing to report a concerning issue with my Acura RDX 2017, which I believe poses a significant safety risk and requires immediate attention from your organization. The problem I encountered while driving jeopardizes the safety of both myself and others on the road. About five days ago, while driving at approximately 20 mph, my vehicle began emitting loud, thunderous sounds, accompanied by ... Read more