Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 73,546 complaints - component: VEHICLE SPEED CONTROL
NISSAN
PATHFINDER
(2015) - VEHICLE SPEED CONTROL
Aug 5, 2024
Incident date: Aug 5, 2024
My truck's gas pedal does not always accelerate the truck. By playing lightly with the accelerator I can usually keep the truck accelerating. If I press the accelerator to the floorboard, the truck just stops, so I never do that. Maybe 3 times in 4 years. Several times I have been on a freeway and my truck comes to a complete stop. Very Scary! My truck has had this behavior since I first bought i... Read more
Incident date: Feb 12, 2024
I was driving and lost power randomly it came back in less than a minute but just lost power could certainly cause an accident... And the service airbag light is on and seemingly has the same issues as the 2010 Malibu Maxx which was recalled and replaced free of charge and frankly I don't have the 1200 $ to make sure it doesn't kill me I'm not sure why with as many 2007s that this is an issue in w... Read more
Incident date: Jul 30, 2024
The contact owned a 2023 Honda CR-V. The contact stated while driving at an undisclosed speed, the vehicle unintendedly accelerated. The contact stated that the failure occurred while driving on a busy four-lane highway. The contact stated that at one point the vehicle was on two wheels to avoid crashing into a truck. The contact stated that his foot was on the brake pedal during the failure. The... Read more
Incident date: Jul 1, 2024
The 5.0L Ford F-150 Engine experienced a P2005 :Manifold Runner Control Stuck Open Bank 2. This code triggers when the powertrain control module (PCM) can't control the intake manifold runner as requested . It also experienced a P2007 This code may be set due to a bad intake manifold runner solenoid or actuator with a mechanical failure within the intake manifold runner system. symptoms included p... Read more
Incident date: Aug 1, 2023
The contact owns a 2019 Toyota Highlander. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and was sluggish while responding. There was an abnormal humming noise detected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the transmission was replaced, but the failure recurred. While driving 71 MP... Read more
Incident date: Jul 29, 2024
The contact owns a 2009 Chevrolet Malibu. The contact stated while driving at various speeds, the brake pedal was depressed, and the lights became inoperable. When the brake pedal was released, the lights returned to normal functionality. The contact also stated that the cruise control failed to engage as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer, ... Read more
Incident date: Sep 17, 2021
On [XXX], around 8 PM, I was driving north towards DeLand, Florida on the highway at approximately 70+ miles per hour when my 2024 Honda Prologue started to slow down on its own. The air conditioning system shut down, and a warning displayed on the dash: “Service High Voltage System.” I immediately drove home and contacted CarSafely, fearing that the car might become stranded and was not safe... Read more
HYUNDAI
SANTA FE SPORT
(2018) - VEHICLE SPEED CONTROL
Aug 5, 2024
Incident date: Aug 4, 2024
I have been receiving warning messages on my dashboard regarding Service The Stabilitrak, followed by Traction Control Off message and then vehicle shaking, losing steering power and engine shutting down for over a year. The issue occurs randomly making it difficult to repair. I have had it serviced multiple times by different mechanics and no one has been able to find a solution due to the random... Read more
Incident date: Jul 24, 2024
I had just started the car and driven less than half a mile in a 35 MPH zone when the acceleration gave out. Vehicle would not go over 20 MPH, engine did not rev up when gas pedal depressed. I came to red light and stopped, turned off the car and turned it back on and issue seemed to clear. I google and have learned this model and year are being recalled for this issue and fuel pumps replaced, ... Read more
Incident date: Aug 1, 2023
2021 Ford F53 Class A Motorhome Base chassis. Advanced Traction Control Service light, ABS Service light, Hill Assist feature and Cruise Control inoperative. No ECM error codes are present.
Incident date: Aug 4, 2024
’ve replaced the catalytic converter two times , the check engine light is on so it says I need another catalytic converter, that was in June 2024. The car was at the shop yesterday, needs catalytic converter and oil is pooling all throughout the car , fumes from the exhaust are coming back into the car which makes me physically ill. The engine revs and slows down by itself, it goes through oil ... Read more
Incident date: Jul 27, 2024
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Incident date: Aug 2, 2024
While driving at various speeds (25mph or 65mph) I let off on the accelerator to either slow down or come to a stop, when accelerating again I get a check engine light and I have no power. I limp along for several minutes then all of a sudden the fuel pedal sensor that tells the ecu where the fuel pedal is at catches up and I’m able to continue on with my ride. This is a very dangerous situati... Read more
Incident date: Feb 9, 2023
Bought 2015 Nissan Sentra SR from Nissan West in Dickson, TN. The car didn't even a lot of miles on it. Not even a month after having the car, the transmission went out. Car started acting up on the interstate. Would not shift gears, wouldn't go over a certain amount of speed, almost caused us to be hit multiple times. Finally got it to Nissan West dealership where they did confirm transmission wa... Read more
Incident date: Jul 24, 2024
#FMSCA v. #GST . * DEATH by HAZMAT 12/12/12. 07/07/07. 05.05.05. Few other dates. *Voip, *Sirus , IQ EMS speaks only central asia languages. Unknown war zone in conflict by indemnity policy in place via marriage certificate. EMT heisted by satellite controls of vehicle and few other fuel funds fuels DBA . Heisted all of my USA insurance associate with land records retrieval orders.
Incident date: Jul 28, 2024
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fe... Read more
Incident date: Aug 2, 2024
VEHICLE ISSUED DTC'S P1326 AND CAR FAILED COMPLETELY IN THE MIDDLE OF A VERY BUSY EXPRESSWAY
Incident date: May 15, 2024
Started car. Pulling out of garage going forward. Pushed the cruise control button on steering wheel instead of radio volume button by accident. Car suddenly began to rapidly accelerate. Took me a second or two hit brake to stop car. Pushing brake did stop car. If you activate the cruise control with the car running and in drive at any speed under 20 mph the car will accelerate to 20 mph.
MERCEDES-BENZ
CLA250
(2016) - VEHICLE SPEED CONTROL
Aug 2, 2024
Incident date: Mar 12, 2024
The contact owns a 2023 Fisker Ocean. The contact stated while approaching a red light or a stop sign at approximately 10 MPH, the brake pedal was depressed while releasing the accelerator pedal, and the contact drove over a pothole or an object in the road and the vehicle accelerated at high speed, and then returned to normal operation. The contact was concerned that the failure might cause a cra... Read more
Incident date: May 1, 2024
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle was slow to respond. The contact stated that the gears were lagging while shifting. While driving at unknown speeds, the vehicle shut down. There were no warning lights illuminated. The contact noticed that the coolant reservoir was empty. The... Read more
Incident date: Jun 1, 2023
Engine stalled out in the middle of the road immediately after acceleration following a sudden braking event. A car had pulled out in front of my vehicle at an intersection requiring a sudden brake. After the car had passed, a quick acceleration was needed as a car was quickly approaching from behind. It was at this point the engine stalled and the vehicle would not move forward. Pushing the g... Read more
CHEVROLET
SILVERADO 2500
(2022) - VEHICLE SPEED CONTROL
Aug 2, 2024
Incident date: Jul 27, 2024
The contact owned a 2017 Toyota Camry. The contact stated that while driving at approximately 20-25 MPH, the vehicle independently accelerated and crashed into an embankment of a church’s building on the driver’s side of the vehicle. There were damages to the building. The contact stated that he depressed the brake pedal several times; however, the vehicle failed to respond or stop as needed. ... Read more
Crash
1 injured
Incident date: Jul 26, 2024
Numerous difficulties have arisen during the process of driving on multiple occasions. The tablet/Radio continues to reset, and the traction control sensor light continues to illuminate. I have communicated with the GMC service center on several occasions, and each time, no issues were found. During an oil change at another dealership, no service recommendations were mentioned, yet a list of offse... Read more
Incident date: Dec 1, 2023
I visited Mission Hills Hyundai located at 10240 Sepulveda Bl, Mission Hills CA 91345 on Jul 31, 2024 for recall after appointment. I waited 2 & half hour, and Hyundai told me the recall service completed but not done. It was perfectly lying. Hyundai explained my car's break disc has problem and cut it and then put together, but only done for resurface. They charged $824 as a labor. Please confirm... Read more
Incident date: Aug 1, 2024
I have now experienced 5 times in one month where my Toyota Grand Highlander Hybrid Max Platinum will not accelerate after breaking at a stop sign or stop light when the gas pedal is engaged.
Incident date: Jun 22, 2024
My 2018 Ram 2500 has Service Electronic Breaking System and Service Antilock break System, along with the traction control light coming on and off intermittently and will stay on for days the cut off and back on and off. I had a close call when a vehicle slammed on breaks in front of me (who knows why, it could have been a small child in the road) as I pressed the break pedal my breaks locked up ... Read more
Incident date: Mar 8, 2022
The contact owns a 2023 Ford F-150. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, with the brake pedal was lightly depressed; however, without a foot on the accelerator pedal, the vehicle inadvertently surged forward. The vehicle returned to normal functionality, but the failure became a regular occurrence, almost causing several crashes. No warning l... Read more
Incident date: Jul 23, 2024
The contact owns a 2015 Ford F-250. The contact stated that while driving at slow speeds, the vehicle intermittently hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The contact stated that the hesitation was temporary before the vehicle resumed normal operation. The manufacturer was notified the failure and the contact was informed that there were no rec... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - VEHICLE SPEED CONTROL
Aug 1, 2024
Incident date: Aug 1, 2024
There's been a very dangerous situation with my truck without any warning, lose all info with it's gauges on the instrument panel and the truck losing power with speed and the transmission locking up or not shifting gears and this causes the vehicles rpm to rev up extremely high to a 4 then sometimes a hard shift can be felt at times . This is creating a very dangerous condition on the highway wh... Read more
Incident date: Jun 7, 2024
Once I stop my vehicle doesn’t accelerate normally and jerks right after. Also the service shifter light came on and won’t go off.
CHEVROLET
SILVERADO 2500
(2020) - VEHICLE SPEED CONTROL
Aug 1, 2024
Incident date: Jul 19, 2024
When adaptive cruise control is in use at set speed of 75MPH, suddenly vehicle breaks to slow down to the speed of 55-60 MPH and within seconds accelerates again to the set cruising speed. This happened at least three time in the last three days with no other vehicle ahead of me.
Incident date: Jul 31, 2024
While driving the vehicle, I received a warning that the clutch was overheated. A few days later, it had no acceleration while merging onto the freeway. Fourth fifth and sixth gears had zero acceleration and I was almost runoff the road. The vehicle would not go over 70 miles an hour And the cruise control failed. It told me service required. I took the vehicle into the dealer and they told me the... Read more
Incident date: Jul 9, 2024
The vehicle has loss of power and goes into limp mode unexpectedly. It has done this numerous times on the interstate and regular roads. It is a safety hazard. This has occurred on several dates and we were lucky to be able to pull over safely. We we traveling in Georgia last month and Nissan didn't even have a qualified diesel tech with 3 hours of where we were. We have had ten of thousands of do... Read more
Incident date: Jul 25, 2024
Good morning, I'm writing with a vehicle safety risk that my wife and I experienced on Sunday while driving home in our 2023 Kia Sportage Hybrid SUV that we purchased new in August 2022. On one of the surface streets in Olympia, WA where we live, I turned on the cruise control to set it at the speed limit for that street. Instantaneously, upon turning on the cruise control, it set itself to 110mp... Read more
Incident date: Jun 3, 2024
While slowly pulling into a parking space at a local shopping center, my 2024 Hyundai Tucson Limited suddenly accelerated while I still had my foot on the brakes to stop. The acceleration was so sudden and intense that I had to swerve to avoid a head on collision with a car parked in front of me. It took me a few seconds to gain control of the car, as the engine was revving at a high acceleration ... Read more
Incident date: Jul 28, 2024
The Advancetrac error light comes on and then the ABS system error lights and the cruse control stops functioning
Incident date: May 1, 2024
The Nissan Frontier (and perhaps other Nissan vehicles employing the same system) equipped with the 'Intelligent Cruise Control' (ICC) exhibits dangerous behavior when a followed vehicle comes to a complete stop with ICC enabled. When this occurs, the Nissan will come to a complete stop, then a warning chime will sound and the vehicle will immediately start moving quickly forward. Since the ICC ... Read more
JEEP
GRAND CHEROKEE
(2023) - VEHICLE SPEED CONTROL
Jul 30, 2024
Incident date: Jul 29, 2024
The vehicle was under full self-driving mode and approaching a shopping center. There was a crossroad with signs on the corner. The vehicle was supposed to turn left but kept slowly approaching the signs on the corner. I was ready to step on the brake to stop the full self-driving mode while expecting the vehicle to turn left or step on the brake. Instead, the vehicle accelerated toward the signs,... Read more
Crash
JEEP
GRAND CHEROKEE
(2023) - VEHICLE SPEED CONTROL
Jul 30, 2024
Incident date: Jul 29, 2024
The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact stated that the vehicle sputtered. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the eng... Read more
Incident date: Jul 19, 2024
The contact owns a 2023 Ford Edge. The contact stated while parking and turning the engine off, the vehicle lunged forward after depressing the brake pedal. The failure had also occurred in reverse while reversing into a parking space, turning the vehicle off, and depressing the brake pedal. On one occasion the failure occurred causing the vehicle to lurch forward and the passenger side mirror str... Read more
HYUNDAI
SANTA FE SPORT
(2018) - VEHICLE SPEED CONTROL
Jul 30, 2024
Incident date: Jul 2, 2024
On several occasions, the last being July 19,2024, auto correct on steering took control of my vehicle when no correction was needed. I’ve been taken by surprise and struggled on all occasions to gain full control of the vehicle. In addition, my car is not able to receive the over-air update to address the hood latch recall which leaves me more vulnerable to a catastrophic event. I can n... Read more
Incident date: Jul 26, 2024
The vacuum brake pump assembly malfunctioned and I had the vehicle taken to the dealer that did the original recall for the vacuum brake pump assembly and they inspected the vehicle and told me that was the issue along with the nipple inside the pump had broken off and fell down into the engine and had damaged the cam shaft. Exactly what the recall states. Yes the vehicle can and has been inspect... Read more
Incident date: Jul 12, 2024
I was pulling my 2011 Toyota Siena into a parking space. My foot was on the brake and the car was going about 5 mph. The car made a slight sound, along with a perceptible yet small physical shift, and (while my foot was on the brake) independently accelerated with tremendous force. It was like it was ignited. The car hit a concrete pole and was totaled. The acceleration over-rode the brake. No one... Read more
Crash
Incident date: Jul 11, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission lead frame - error P072 - traveling on the interstate at 65mph and transmission downshifted in 1st gear nearly causing the car behind me to rear-end me. Lucky i wasnt killed or serioiusly hurt. How was your safety or the safety of others put at risk? yes Has the problem been reproduced ... Read more
Incident date: Jul 15, 2024
The systems in question are the ABS and Traction Control Systems on my 2018 Ram 2500 6.7L 4x4 Heavy Duty. This vehicle has had issues from the beginning with these systems as the first repair took place at 10,640 miles at the dealership it was purchased from. This took care of the codes/lights for a short period and was covered under warranty but the same issue persisted not too long after mileage... Read more
Incident date: Jun 1, 2024
Incident occurred when head-in parking in a space pointed into an stores exterior wall. There were no parking/wheel stops, just pavement then wall. No adjacent cars. I was decelerating with foot completely off accelerator and over the brake pedal. The car is an EV and was in 3rd level of regenerative braking, slowing down quickly. As I completed the turn into the space and began straitening the wh... Read more
Crash
Incident date: Jul 25, 2024
Driving down the highway fling 55 mph and truck shifts into 1st gear and almost makes me wreck. Part previously under recall but Ford says they will not fix. Original recall 19n01. Shut off vehicle and turned back on. I thought everything was normal but then a mild down the road the truck would not shift out of 3rd gear. This is a safety issue. I'm afraid to drive because of the chance of wrecking... Read more
Incident date: Jul 19, 2024
The contact owned a 2017 Ford F-350. The contact stated while driving at 5 MPH, the vehicle independently accelerated to 52 MPH. The contact stated that the RPM level increased to 6000. The contact's vehicle crashed into a tree. In addition, the contact stated that the air bags did not deploy. The vehicle was towed to a tow yard. The vehicle was condemned to total loss. The contact receive... Read more
Crash
VOLKSWAGEN
ID.4
(2021) - VEHICLE SPEED CONTROL
Jul 28, 2024
Incident date: Jul 28, 2024
Truck downshifts when trying to increase speed. Truck will not shift into all gears, the check engine light comes on, the speed odometer goes to zero and the miles per gallon screen goes blank. All these items happen at the same time while driving. Today the truck wouldn’t take off. I had to shift gears manually to drive it with the console gear shift +/- buttons
Incident date: Jul 28, 2024
Vehicle suffers from unintended and sudden acceleration when the "resume' capacitive touch button is accidentally brushed against. The vehicle is subject to injure or kill the vehicles occupants or others struck by the vehicle. Vehicle advised there is "no issue" with the vehicle but they did acknowledge the problem with the design of the steering wheel. The issue is intermittent and has occur... Read more