Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 72,878 complaints — component: VEHICLE SPEED CONTROL
Incident date: Jun 4, 2024
The cluster that makes my dash gauges visible has failed and malfunctioning. The safety concern is that I cannot see my speed, my tire pressure, mileage, and I will not be able to see if there are other issues wrong with my vehicle since the entire dash gauges are not visible. The system is not resetting while driving and I lose power when it does that. I have to guess when to put gas or put th... Read more
JEEP
GRAND CHEROKEE
(2023) — VEHICLE SPEED CONTROL
Jun 5, 2024
Incident date: May 7, 2024
The contact owns a 2018 Honda CR-V. The contact stated that the navigation system was jumping and skipping. The contact stated while depressing the accelerator pedal, the vehicle lunged forward. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The ... Read more
Incident date: Oct 17, 2023
My 2020 Hyundai Palisade slipped into neutral while slowing down in traffic. Was able to quickly pull over, brake and put back into drive. Happened 3 more times while slowing down for turns on my way home. All happened under 15 mph and had a slight grinding sound when placed back into park, drive then accelerating. Plan to take it to the Hyundai dealership tomorrow, but scared to drive it!
Incident date: Jun 4, 2024
When starting my car it started for a second and stalled and when I restarted the car the car started accelerating extremely slow and wouldnt go past 20 mph.
MERCEDES-BENZ
GLS 450
(2022) — VEHICLE SPEED CONTROL
Jun 4, 2024
Incident date: Jun 4, 2024
As I approached a red light and removed my foot from the gas pedal to brake, my dashboard displayed several alarming messages: “Active Brake Assist Functions Limited See Owner's Manual,” “Active Blind Spot Assist Inoperative,” “To Deselect P or N Depress Brake and Start Engine,” and “Traction Control Inoperative See Owner's Manual.” Subsequently, all dashboard lights illuminated, t... Read more
Incident date: May 24, 2024
El problema del carro está en los cambios . El carro se apaga emos pasado varias veces por riesgos . Sé a llevado varias veces a reglar. Y vuelve hacer lo mismo . Reporte recall w47
Incident date: Mar 15, 2024
We have had repeated incidents with the vehicle since late 2023. The vehicle begins to jump and a long and seemingly random list of dashboard indicators turns on. When we first sent the vehicle in for diagnosis they could not replicate the issue, dealt with a seatbelt related safety recall and "reset the computer". This decreased the incidence of the issue temporarily. All routine maintenance has ... Read more
DODGE
GRAND CARAVAN
(2019) — VEHICLE SPEED CONTROL
Jun 4, 2024
Incident date: Nov 28, 2021
Cylinder misfire #2 Is a permanent code.the first time I got it fixed the car just stopped with no warning I couldn't get it to start unless the driver door was open. The shop had it for am entire month and had a new head rebuilt 2 weeks later the light was back on. It would go off and on for the next year, we changed filters, plug, gasket. After I got it inspected last year when the light turned ... Read more
Incident date: May 17, 2024
I own a 2017 Nissan Altima. This vehicle has been having similar issues that other owners have reported with the vehicle failing to accelerate after stopping or sitting ideal while running the and you go too take off, barely moves to a crawl even if the gas pedal is to the floor. It will also loose power (speed) without warning while driving. The vehicle will not register any warning lights wh... Read more
Incident date: May 27, 2024
Service anti-lock brakes and service eclectic brake message and lights for ABS and Traction control lights flash on and off at random time for no reason. When this happens the cruise control also stops working.
Incident date: Jun 3, 2024
The vehicle is stalling while driving to a point where on the freeway it slows down to 10 miles per hour to all of the sudden have all the emergency lights on that come to a sudden stop. I have called 3 different Honda dealers, they said that they need to check what is wrong with the car first making it clear that there is a fee of $220. My daughter has been driving the vehicle in very unsafe co... Read more
Incident date: Feb 28, 2024
I have had 2 major and one minor incident with my 2022 Pathfinder. I bought it certified preowned Jan 2023 with 21k miles. At 23k miles- end of the same month it was purchased- the vehicle decelerated from 75mph to 35mph on the interstate. The dealership sent a towing truck to pick it up next day and they diagnosed the problem to be a dead battery- the lights on the car remained on all night but i... Read more
Incident date: Oct 1, 2023
I brought the car to the dealer shortly after its purchase to say I was getting error lights on the dash. They said they reprogrammed it. They also left all safety reminders in the off position. I continued to get a variety of error messages on the dash. The car was difficult to steer and needed constant correction. I was initially told it needed a drive rack. Upon follow up on parts I was told... Read more
Incident date: Jun 3, 2024
EV system failure when starting trip created car that could move sluggishly but was unable to perform. Car has 120 miles on OD
FORD
MAVERICK HYBRID
(2023) — VEHICLE SPEED CONTROL
Jun 3, 2024
Incident date: Jun 2, 2024
Without warning the truck will stop itself and the parking brake will engage. The service engine light will come one along with the service power train malfunction lights and the pre collision assist not available light. When the truck has been put back into gear it will accelerate on its own but only up to 35 MPH no matter how much gas is applied. This is the second time this has happened both we... Read more
FORD
MAVERICK HYBRID
(2024) — VEHICLE SPEED CONTROL
Jun 3, 2024
Incident date: Apr 26, 2024
While driving in traffic and allowing the advanced cruise control to operate, while coming to a stop, the vehicle stopped recognizing stopped traffic and begun accelerating. I intervened and hit the brakes before a collision occurred. This was verbally reported to the dealership and was to be inspected at time of recall service.
Incident date: Jun 3, 2024
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate... Read more
Incident date: Nov 29, 2023
When operating the vehicle about ~50mph, and if you drive over a pothole, or bump in the road, the frontend of the vehicle wobble/vibrate uncontrollably. The only solution (I have found) is to lower the speed (which is obviously a problem on the freeway). I purchased the vehicle new from the dealer, have not made any modifications, and they (the dealer) is telling me the tires are the source of th... Read more
Incident date: May 31, 2024
Driving on Highway at approximately 65 Miles Per Hour using the Adaptive Cruise Control. Car in front of us took a right hand exit. My 2021 Honda Accord activated the Braking System and applied the brakes, so I stepped on the accelerator thinking it would override the braking system. It had no effect. There were cars behind me at the time and luckily nobody was injured. I looked this up on the in... Read more
Incident date: May 1, 2024
I emailed BMW of Arlington on [XXX] detailing the critical safety issue I experienced with my BMW X3 2012 on Sunday [XXX]. I was driving on the tollway northbound from [XXX] in Grand Prairie in the pouring rain with my wipers on, and the car suddenly started braking and decelerating from the 70 mph cruising speed to 40 mph in seconds. The car behind me nearly hit my vehicle, and since it kept doin... Read more
Incident date: Jun 1, 2024
Randomly my abs, traction control and service ebs light came on driving down road. Currently don't have abs, cruise control or traction control. Know problem that won't get recalled with ram. Faulty hcu and abs module..
Incident date: Apr 19, 2024
When driving or breaking at slower speeds, the car feels as if the transmission is “slipping” and the car jerks forward. The same thing happens when braking the car.
Incident date: Jun 1, 2024
The primary central LCD display that controls charging the batteries, displays speed information on smaller and management of how the EV works is no longer working. This LCD panel is the only way to set, monitor, modify, control all functions of this car. I have been unable to get Fisker to fix this problem. I will call them and wait 4 to 5 hours on the phone and my call will always be droppe... Read more
Incident date: Jun 1, 2023
Just had transmission fluid changed, now car is jerking and has no response to acceleration pedal. With car in park and gas pedal pushed down the RPM's don't move. Losing power going up a small incline RPM's drop to 500 and speed drops from 55 to 30mph. No codes from scanning but check engine light is on. Nissan has no idea what is going on.
Incident date: May 17, 2024
While driving on the interstate my transmission decided to stop working. I was not able to safely get off the interstate because this happened going up an incline. My explorer will not shift into any gear and the cost to replace the transmission is $5300. Ford stated that the recall #20B27 was completed on my car in 2020 but when I called after the transmission died they stated that my VIN was not... Read more
Incident date: May 31, 2024
CHECKED AND CONFIRMED CUSTOMER COMPLAINT OF ENGINE LIGHT ON CHECKED AND FOUND FAULTS STORED FOR P334A00: Charge air pressure actuator Electrical malfunction active/static P023400: Turbo/Super Charger Overboost Condition active/static INSPECTED TURBO CHARGE SYSTEM AND FOUND THAT WASTE GATE ACTUATOR HAD FAILED AND CREATING AND OVER BOOST CONDITION WASTAGE ACTUATOR IS NOT AVAILABLE AS A SEPARATE ... Read more
Incident date: Nov 14, 2023
The car was running well when suddenly loss power and stall. Have it check with a Scanner it read code P1326 (Knock Sensor) which has been recalled on other Sonatas, and Hyundai Models for the same Problem/Issue. This code (P1326) have Made Hyundai to REPLACE the engine in many cars (Recalls). My year made Hyundai Sonata it was not included on the Recalls. Now, I have a car with Loss Power and S... Read more
Incident date: May 27, 2024
5/27/24 At 3:14 pm on I-80E exiting at 4B. I was exiting at exit 4B and was pressing on the brakes to slow down. I pressed the brakes really hard but the car kept accelerating. I tried to turn at the curve during the exit, but the car lost power steering, I could not turn the steering wheel, and ended up hitting the wall.
Crash
Incident date: May 20, 2024
The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the high coolant temperature message was displayed. The contact became aware that the coolant level was low and added coolant. The vehicle was slow to start and began to shake. The contact restarted the vehicle. The accelerator pedal was depressed but the vehicle was slow to respond. The vehicle was taken to an independent... Read more
Incident date: Jan 1, 2022
Was slowly entering my garage when there was a sudden acceleration. Put on brake but not before my car went thru the back garage wall and fell about four feet down before hitting the patio floor. It traveled across the patio and went over some furniture on the deck. The air bag never went off. The transmission had been very temperamental before this happened. I was not injured but could have cause... Read more
Crash
Incident date: Dec 18, 2023
After stopped at a red light, the light turned green and the car slipped into neutral when stepping on the gas pedal. The gear was not shifted and the controls still displayed “D” both on the dashboard and the gear selector. This happened twice 5 days apart from each other. This car has an automatic transmission and the automatic engine shut off was on.
Incident date: Feb 26, 2024
I have reported to my dealer (the Marlboro Nissan/MA on [XXX] 2024 XXXPM) the dangerous situation that keeps my Rogue (vin: XXX) at a lower gear (the car cannot go more than 20 MPH... in the highway this is very slow) after standing still in a traffic jam for a while on a hot day (specially after a traffic jam is cleared). I'm concerned this can cause an accident and Nissan is doing nothing to res... Read more
Incident date: Feb 1, 2024
While driving at full speed on an interstate, I received the message, "Stop Safely, Vehicle Will Shut Off Soon." The van then lost power, and I was able to pull over safely (thankfully!). After about 15 minutes, the van restarted, and I made it about 10 miles until it happened again. After two more shut-downs, I was able to get the van to a dealership, where it has been sitting undiagnosed for ove... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2015) — VEHICLE SPEED CONTROL
May 30, 2024
Incident date: May 15, 2024
Ford Fiesta 2013 had a transmission malfunction warning pop up and the car aggressively jerked back then wouldn’t accelerate past 25 mph. The warning light stayed on. The car a couple miles after the incident wouldn’t accelerate at all even though the engine was on. This type of stopping happened twice. This issue is not related to my driving or accident but due to Ford producing a car with se... Read more
Incident date: May 30, 2024
May 30, 2024 To whom it may concern: This is to report a very serious matter on the 2019 Dodge Grand Caravan. The vehicle vehicle has an issue with the transmission. It shifts very rough. To make it worse, when driving on bad traffic, the minivan gets stuck on one gear after several stops and goes, the transmission seems to overheating and gets stuck on one gear.
Incident date: May 11, 2024
On 05/11/2024, I accelerated onto the freeway at which point my vehicle would no longer go past 50 mph with the pedal to the floor. I had my two small children in the car at the time. It was dangerous as cars around us were going 65+ mph. The check engine light started blinking when this was occurring. Prior to that the check engine light had been on because the dealership claimed they didn’t kn... Read more
Incident date: Mar 19, 2024
Repetitive intermittent failure of ABS and Traction control related to fault code of Right Rear speed sensor. This item has been worked 9 previous times by Chrysler / Jeep and is being delivered for additional work on [XXX]. This issue causes loss of ABS, traction control regardless of road or driving conditions for up to 8 continuous hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR... Read more
Incident date: Apr 12, 2024
Pull over police officer stated said lights are to dim to be driving at night told me I need to have my lights checked out. While driving about 60- 62 mph the vehicle just shut down without warning trying push the accelerator it would not go no further stuck on interstate with emergency blinkers if could of cause bad accident or someone could of hit me without warning. Dodge journey I need some... Read more
Incident date: Nov 30, 2023
FCA US LLC PO Box 21-8004 Auburn Hills, MI 48321-8004 Mopar part #68194693AF (discontinued) VIN# 3C4PDDBG8GT[XXX] Sir or Madam, I am writing to your Company regarding the lack of availability of the ABS Control Module for my 2016 Dodge Journey. My vehicle, like those of numerous other Dodge Journey owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise ... Read more
Incident date: May 13, 2024
The contact owns a 2018 Honda Accord. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle slowed down. Several unknown warning lights were flashing on and off. The contact was able to pull over. The vehicle was taken to the local dealer, where it was diagnosed that the spark plugs, ignition coils, and other unknown parts had caused the failure and needed to be... Read more
Incident date: May 28, 2024
Was traveling along the [XXX] about 5 miles north of the [XXX]. Vehicle was in traffic awareness cruise control when it suddenly applied the brakes. Vehicle did not sound any warnings. Vehicle did not display any warnings. Vehicle made no attempt to warn driver of a braking event. Vehicle traffic awareness cruise control was set to 79 or 78 mph in a 70 mile per hour zone. I was able to push the ac... Read more
Incident date: May 17, 2024
Subaru sudden acceleration – Garage Accident [XXX] [XXX] – before noon, wet, rainy day: [XXX] returning from grocery shopping - car suddenly accelerated from near stop as she was about to enter garage, the car hit the garage brick wall. When she put her foot on the brake, the car suddenly accelerated. I have security video showing this sudden acceleration (.mp4, nhtsa doesn't accept). After... Read more
Crash
Incident date: May 28, 2024
When pushing on the gas pedal, the vehicle often pushes forward aggressively and shifts very hard. Other times it does nothing when pushing on the gas and several seconds later there is throttling and intermittent shaking back and forth. It does not happen all the time, but happens quite often. I fear the vehicle could propel forward when I am driving and hit someone or something or it could slow ... Read more
GMC
SIERRA 1500
(2012) — VEHICLE SPEED CONTROL
May 28, 2024
Incident date: May 28, 2020
Faulty Tire Pressure Management system. Looking for recalls or service bulletins.
Incident date: May 16, 2024
Since I got the car, if I let it go in auto stop, it has a hard time accelerating when I push the gas. It has gotten worse and now it has a hard time accelerating in general. When I push the gas it sounds really loud like it’s struggling to go. I realized this is a safety issue for me and others when my car wasn’t going at the light of a busy intersection, or when I’m getting onto a highway ... Read more
Incident date: Oct 2, 2023
The vehicle shifter tends to easily break and wiggle, not allowing the vehicle to go on drive or reverse. SAFETY concern, Rivian charges around $600+ every time you have this consistent problem. Severe vehicles, especially from Amazon have been called out for this ongoing situation.
FORD
MAVERICK HYBRID
(2023) — VEHICLE SPEED CONTROL
May 27, 2024
Incident date: May 26, 2024
SECOND REPORT SAME PROBLEM: See NHTSA tracking Number 11583215, 04/16/2024. Took to dealer (Autonation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. 05/26/2024 approx. 8:05pm, traveling 50-mph had sudden loss of power and speed. Warning lights and prompts appeared on cluster. Vehi... Read more
LAND ROVER
RANGE ROVER SPORT
(2023) — VEHICLE SPEED CONTROL
May 27, 2024
Incident date: May 11, 2024
Less than 2 hours before my car completely shut down while driving, I received an error message stating "Stop safely. Electrical fault detected." I immediately reached out to the service department who told they didn't think the car would have any additional issues and that I should bring it to the shop on Monday (the incident happened on Saturday). While driving down an entrance ramp to a major... Read more
Incident date: May 24, 2024
Abs light comes on and disables the cruise controls. Says abs brake failure and I have researched this and found it is a common problem. 6 speed Transmission is turning on check engine light and says gear 5 and gear 6 has improper ratio. Shifts hard into gear5 and won't downshift for passing gear.
Incident date: May 18, 2024
The car was bought at matt blatt kia in July 2023 certified pre-owned with 164 safety inspection check. 2 weeks ago the check engine light came on and it was code p0420. Kia told me to call ford and they told me I have to pay for the diagnostics and the repair. The car was smoking under the hood and didn't drive safely. It's at a shop and was told the catalytic converter needs to be replaced and i... Read more