Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Mar 4, 2026
My 2019 jeep cherokee latitude 2019 has a failure in the power transfer unit ( PTU ) the dealership diagnosed code C14A7-97 and quoted $4600 for repair. My vehicle is included in recall 01C/NHTSA 25V-011, but the dealer stated the recall cannot be completed because the PTU has already failed. Chrysler has not covered the repair even though the failure appears directly related to the recall compo... Read more
Incident date: Mar 4, 2026
While driving the dash screen starts to flicker on and off and then goes black and a no signal message appears on the screen. When this happens I have no gauges to check and no speedometer to view, very unsafe to drive with no gauges or speedometer. I’ve been to the dealership two times for this problem once in December of 2025 and again in April of 2026 and still have the same issue.
Incident date: Apr 8, 2026
The problem is that the paint in the cargo area is peeling or fading, and I think that problem is a factory defect. That part of the cargo area is galvanized, I need to know if that is in a recall, thank you.
Incident date: Mar 21, 2026
the digital screen on my jeep 2018 wrangler went out and I took my car to the dealership to have them look at it they said that they cluster needs to be replaced I looked up the cluster and noticed that there is a recall on it for some 2018 jeep wranglers but mine was not part of the recall. I am trying to figure out why my is not part of the recall if they are now have to replace my cluster. ther... Read more
Incident date: Apr 1, 2026
In the 5 months I have owned this vehicle, the windshield has been chipped at least six time by debris while driving. As I am retired, I do not do a lot of freeway travel and 700 of the 3400 miles were from a trip to visit my mom. I had fewer windshield chips on my previous Honda CRV in 8 years and 90000 miles than I have had with this 2026 CRV. My dealer ignored my request to even look at the iss... Read more
Incident date: Apr 8, 2026
Car shows the below message when A/C is turned on: Engine Maintenance Required Visit Your Dealer
ALFA ROMEO
STELVIO
(2019) - UNKNOWN OR OTHER
Apr 8, 2026
Incident date: Apr 8, 2026
This vehicle suffers from phantom braking. With the adaptive cruise control set, at times, in the display of the instrument cluster, the display shows a semi, motorcycle or car that is not there in real life. When this happens the car applies the brakes and starts slowing down. Sometimes this is bad enough that the collision warning message comes on and the brake application is very aggressive. Th... Read more
VOLKSWAGEN
JETTA
(2025) - UNKNOWN OR OTHER
Apr 8, 2026
Incident date: Apr 7, 2026
The issue involves a malfunction of the auto start/stop system in my 2025 Honda Odyssey, where the engine fails to automatically restart after coming to a stop. The vehicle instead requires a manual push‑button start to regain engine function. The vehicle and all related components are available for inspection upon request. This failure created a significant safety risk, as the vehicle became u... Read more
GMC
SIERRA 1500
(2022) - UNKNOWN OR OTHER
Apr 8, 2026
Incident date: Apr 3, 2026
A motorcycle fire occurred involving a Royal Enfield Himalayan 450 while the vehicle was parked and not in operation. The specific component that failed is UNKNOWN. However, based on the observed damage pattern, the fire appears to have originated in the rear-mid section of the motorcycle, in the area near the battery, wiring harness, or fuel-related components. The incident presents a significa... Read more
Fire
GMC
SIERRA 1500
(2024) - UNKNOWN OR OTHER
Apr 8, 2026
Incident date: Apr 4, 2026
The USB port in the center console of my 2022 Honda Accord (VIN: [XXX] ) is physically loose and wobbly, causing intermittent disconnection of Apple CarPlay. The vehicle is available for inspection upon request. When CarPlay disconnects while driving, I lose access to my navigation (GPS), requiring me to manually interact with my phone or the infotainment screen to restore the connection. This cr... Read more
CHEVROLET
SILVERADO 1500
(2015) - UNKNOWN OR OTHER
Apr 8, 2026
Incident date: Jan 1, 2026
“Service Driver Assist System” message appears every time I turn on my truck. Vehicle would randomly break when driving at slow speeds and show the forward collision alert even if no objects/ car are approaching or being approached. I am concerned about my safety because those sudden hard-breaks could cause an accident.
JEEP
WAGONEER S
(2024) - UNKNOWN OR OTHER
Apr 8, 2026
Incident date: Apr 7, 2026
Vehicle was parked, engine off, and unattended. An internal electrical fire originated in the overhead/sunroof wiring area. Damage includes melted wiring harness near the sunroof, burned center console, and soot throughout the interior. The fire originated in a constant-power electrical circuit and spread downward into the cabin. There were no aftermarket modifications, no external heat sources, a... Read more
Fire
MERCEDES-BENZ
GLA 250 4MATIC
(2021) - UNKNOWN OR OTHER
Apr 8, 2026
Incident date: Apr 6, 2026
Vehicle has multiple ongoing defects, most critically a malfunctioning occupant detection system causing the alarm to activate randomly, including overnight when the vehicle is empty. This creates a safety concern and repeated public disturbances. The issue has not been resolved despite multiple service attempts. Additional issues include persistent propulsion system fault messages, repeated majo... Read more
Incident date: Jul 29, 2022
While going approximately 15 mph the truck shut off and said press brake to start like it does upon entry into the vehicle when it hasn’t been running, and then to put it in park. I had no gas and had to stop on the middle of the road to switch the truck into park, turn it all the way off, then restart it and then release the parking brake.
Incident date: Jan 5, 2026
The transmission in this specific car model for not only me, but others as well always have problems and go out at any time. Dealership won’t help with me having my warranty go out even tho it’s a notorious problem. Typically costs over 10k in in repairs of replacing the transmission that will eventually go out again.
Incident date: Feb 23, 2026
Safety recalls and I don’t feel safe with my children in car
Incident date: Oct 1, 2025
I AM SUBMITTING THIS COMPLAINT REGARDING AN ACCIDENT INVOLVINGMY 2022 CHEVROLET TAHOE. WHILE I WAS DRIVING NORMALLY, THE REAR WHEELS SUDDENLY LOCKED UP, CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH INTO A WAL. THE IMPACT WAS SEVERE ENOUGH THAT THE AIRBAGS DEPLOYED. I WAS NOTIFIED ON 02/13/2026 ABOUT THE RECALL BUT THE RECALL STATUS (REMEDY NOT AVAILABLE) WITH RECALL NUMBER N252536750 STOP... Read more
Crash
1 injured
Incident date: Oct 1, 2025
Catastrophic structural failure of the motorcycle frame. The lower Left Hand Cradle Assembly (Triumph Part # T2071344), which connects the front engine mount to the rear swingarm pivot, sheared completely through. The fracture occurred precisely at the Heat-Affected Zone (HAZ) of the factory weld. This localized metallurgical defect causes a total loss of chassis integrity. A failure of this prim... Read more
JEEP
GRAND CHEROKEE
(2023) - UNKNOWN OR OTHER
Apr 7, 2026
Incident date: Apr 3, 2026
My 2014 Ford Cmax Energi is unable to exceed 80 MPH. This is due to Ford MyKey systems not allowing other keys to be made for the vehicle without restrictions being applied. Because I had to get a new key made, my car now is unable to go over 80MPH. In Arizona, the flow of traffic is quick and intense. I am unable to reliably drive on the freeway because of how my car is restricted. Ford refuses t... Read more
Incident date: Feb 12, 2026
Component: Backup camera Issue: Recall cannot be completed Status: Manufacturer requires customer-paid repair before completing safety recall (90TV), leaving safety defect unresolved.
GMC
SIERRA 1500
(2022) - UNKNOWN OR OTHER
Apr 7, 2026
Incident date: Feb 10, 2026
While idling, my vehicle has a strong exhaust smell inside the cabin. Per the GM Dealer, this is due to faulty flex hose.
Incident date: Jan 27, 2026
While driving 75mph with cruise control set the transmission downshifted to 3rd gear. I put it in manual to shift the gear back up to 6th gear. This is the 3rd time it has happened in 6 months the first and second time was while driving in Mississippi on I-10 East and Westbound in the same trip. The last time was Sunday April 5th 2026 at approximately 1145 AM CST while traveling on I65 South in Al... Read more
Incident date: Apr 7, 2026
We decided to take a road trip 2023 chev Malibu with 142000 miles and transmission goes bad
Incident date: Apr 6, 2026
The AC Evaporator core is leaking. Known issue amongst these vehicles.
Incident date: Apr 15, 2025
Please Append these work orders to this Complaint number and VIN COMPLAINT: NUMBER XXX VIN: [XXX] Three Repair Orders from Beck & Masten GMC South attached. Thank you!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
Incident date: Mar 30, 2026
My car is AWD. Occasionally when I am driving my car will feel like its stalling and an error message appears on the dash saying there’s an error with the AWD system and only front wheel driving is working
Incident date: Apr 7, 2026
Purchased 11/2022. Drove extensively out of town and charged with fast charger destroying the battery. Had towed into dealership 3 times they cleared the code 3 times (limp mode) Dealership refuses to change battery under warranty. Due to the fire hazard the car was put in non-op August 2024. Stuck with an unsafe car can’t drive it sell it or trade it in until the battery is replaced under warra... Read more
VOLKSWAGEN
ID.4
(2023) - UNKNOWN OR OTHER
Apr 7, 2026
Incident date: Dec 1, 2023
While driving at approximately 70 mph on I-76 , a “CVT HOT” warning appeared on the dashboard. Immediately after, the vehicle lost power and would not accelerate normally, creating a safety hazard in traffic. I was forced to pull over multiple times. This issue began after a recall repair was performed on the vehicle. The condition resolved temporarily after shutting the vehicle off, but the f... Read more
Incident date: Apr 7, 2026
The HeadsUp Display (HUD) presents a doubled image on the vehicle's windshield. The adjustments allow for vertical positioning and clockwise/counterclockwise rotation adjustments. However, despite this, the image projects is blurry and/or doubled and causes fatigue while driving and poses a safety risk if the driver cannot focus properly.
Incident date: Apr 3, 2026
Tailgate glass shattered spontaneously
JEEP
GRAND CHEROKEE
(2022) - UNKNOWN OR OTHER
Apr 7, 2026
Incident date: Mar 14, 2026
the dash/infotainment system goes blank while driving, almost like the car looses power. then turns back on after 60 seconds with all the warning lights on before returning back to normal
Incident date: Apr 5, 2026
Driving on the highway with no obstacles or vehicles in proximity, the sunroof spontaneously shattered. If we had the sunroof visor (slide cover) open to let in light, we would have been rained down on by thousands of glass shards while driving at highway speeds. Luckily for us, the cover acted as a barrier from the glass. This part of the sunroof is over both driver and passenger seats. The vehi... Read more
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Apr 7, 2026
Incident date: Nov 30, 2025
The hatchback window shattered without any known cause. It appeared to have been hit from inside the vehicle but no one was in or around the vehicle when it occurred. It was 82 degrees outside and the vehicle was parked in the shade. Lexus told me there were no known issues regarding the window on other Lexus vehicles.
Incident date: Dec 7, 2025
What component or system failed: The entire Air Conditioning system, specifically the AC Compressor, Condenser, and Evaporator, failed catastrophically. The authorized Honda dealer diagnosed it as "Black Death," meaning the AC compressor internally shattered, sending metal shrapnel and contaminated oil throughout all AC lines and components. How was your safety put at risk: This failure is a SEVE... Read more
Incident date: Feb 1, 2026
specifics unknown check engine light came on cpl seconds before it started overheating / leaking coolant and or transmission fluid and overheating. and I'm not sure what. started last year but I don't drive very often so the issue just started last year
Incident date: Mar 18, 2026
About 1 time in 5, after getting ready to ride the entire display will freeze up 30-60 seconds after beginning the trip. Most often this occurs if CarPlay is also enabled. When this happens, all functionality on the dashboard display is frozen. No speedometer, tachometer, gear indicator, CarPlay freezes, etc. Only fix is to pull over, stop the bike and wait for it to power down - then restart and ... Read more
Incident date: Apr 5, 2026
I purchased a 2019 Ford EcoSport from CarMax on April 12, 2022. At the time of sale, CarMax provided documentation stating that there were no unrepaired safety recalls on the vehicle. I relied on this representation in making my purchase decision. I later discovered that the vehicle is subject to a serious manufacturer recall involving the engine oil pump, which can fail and cause loss of oil pre... Read more
CHEVROLET
SILVERADO 1500
(2019) - UNKNOWN OR OTHER
Apr 7, 2026
Incident date: Feb 1, 2026
Approximately one month ago I had a high pressure fuel pump installed in my 2018 Hyundai Tucson. While driving on the highway, about ten minutes from home, my car suddenly burst into flames. There were no warning lights in the cockpit. There was no smoke in the cabin. Another motorist flagged me down. I got out of the vehicle just in time for it to become fully engulfed in flame. It burned down on... Read more
Fire
Incident date: Mar 6, 2026
The shift to park. It does not want to stay in park. I feel that if it does not stay in park, the vehicle could roll forward or backwards. Yes, it was looked at by an independent service center, and they thought it was on a recall. This is a 2016 GMC Arcadia and the 2017 model and newer have this problem and were on recall. No one else has looked at it. I do not drive the vehicle that often, so i... Read more
Incident date: Mar 16, 2026
The AC evaporator failed due to a known manufacturing defect common across the BMW G-chassis platform (G05, G07, G30). This has created two severe safety hazards: The refrigerant leak causes the windshield to fog up instantly and unexpectedly while driving, completely obstructing my visibility and nearly causing an accident. Chemical fumes and oil from the leaking evaporator are entering the... Read more
Incident date: Apr 27, 2025
Electric-Release Tailgate opens unexpectedly on its own, when vehicle is put in park. This had happen when a trailer was hitched and now has caused a dent in the tailgate. There is a recall # N232426400/N232426401; but apparently my VIN is not showing in the recall.
Incident date: Mar 7, 2026
I think recall work was not done, but says it was done (or is not open). Does it say when and where recall work was done? This car has a parasitic battery drain, 3 batteries in 3 years, required 2 jump starts, 1 call to AAA. There is a recall for such an issue, but I do not believe it was fixed and done. It showed NO open recalls, and just last week I had brake work for a recall done.
Incident date: Jan 1, 2024
My driver side front headlight fan is malfunctioning. It stays on and makes a loud noise when the car is parked and off and the lights are still on. This is a known defect and my dealership is asking for 2k to pay for it. I am concerned the light will go out causing safety concerns. (TSB) SA01323 and 09-015/23. This should be recalled as is it not a general wear and tear issue, it is a manufacturi... Read more
Incident date: Apr 6, 2026
Frame and crossmember is rusting. Has one hole on each side of the frame where the cross member is attached inside the frame.
VOLKSWAGEN
JETTA
(2020) - UNKNOWN OR OTHER
Apr 7, 2026
Incident date: Apr 6, 2026
Issue 1: Complete transmission failure was diagnosed by Subaru dealer March 24, 2026 at 5 years and 6 months after purchase with an odometer reading of 45,000 miles (drive train warranty 5 yrs/60,000 miles). Had to purchase and have installed a rebuilt Subaru transmission. First noticed transmission was slipping with a large load in vehicle May 2025 at 4 years and 8 months after purchase at a... Read more
Incident date: Apr 6, 2026
There was a warning light for the emergency call function unavailable please service immediately.
FORD
BRONCO SPORT
(2021) - UNKNOWN OR OTHER
Apr 7, 2026
Incident date: Mar 26, 2026
As I was driving on the turnpike the car engine literally just shut down on me! It could have caused a serious accident. This is the 3rd time when driving the car just stopped on its own on me! Gas tank full, oil good and battery good, but the engine is not! It gave me NO WARNING either. THIS SHOULD BE A RECALL. I could have been hit all 3 times! Family came to help and tried to jump it and it wou... Read more
Crash
Incident date: Oct 10, 2025
Incident Date: 04/05/2026 Vehicle Speed: 65–70 MPH Location: [XXX] Component: Engine / Power Train / Fuel System Summary of Safety Defect: While traveling at highway speeds (65–70 MPH) with four passengers (including two children), the vehicle suffered a sudden, catastrophic engine failure without any prior warning or symptomatic noise. The Malfunction Indicator Light (MIL) began flashing r... Read more
Incident date: Apr 2, 2026
Subject: Vehicle Fire Following ABS Recall Repair – Safety Complaint I am filing a safety complaint regarding a vehicle fire that occurred shortly after a recall repair was performed. Vehicle: Jeep (Grand Cherokee/2019) Mileage at time of incident: Approximate: 58,350 Approximately four weeks ago, my vehicle underwent a recall repair related to the ABS system at Westgate Jeep located in Rale... Read more
Fire