Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Oct 16, 2025

When the inside of the car gets too hot, you cannot shift the car dial out of park. The engine runs but the car will not go into gear. It happens whenever the car gets too hot. There should be a recall to fix the issue. It is not safe to be stuck sitting in your car unable to move.

Incident date: Apr 7, 2026

Passenger side window stopped going up resulting in the window being down at all times. Tried to repair with a master switch replacement was unsuccessful and replaced the window regulator but did not resolve issue. Safety issue for many.

Incident date: Apr 6, 2026

On [XXX], while driving on a public highway, the vehicle shut off and came to a complete stop as I was going around a roundabout. I was in the inside lane, had just finished charging in Yuma, Az., and was just about to get back on the freeway heading back into California. Thankfully, there was no one behind me at that moment and I was able to restart the vehicle and continue driving. After arrivin... Read more

Incident date: Jan 1, 2026

Since 2021 my 2020 Nissan versa SR had been giving me problems with the sensors. All of the dash lights would come on. Then in 2023 my vehicle started to stall and hesitate. It’s gotten to the point where I’d be taking a left turn and I’d press the gas and my car would move a few inches. It’s become very dangerous. Even after changing the air flow sensor my car continues to have problems w... Read more

Incident date: Feb 21, 2026

My husband was driving the vehicle to school with the sunroof shade closed. Without any impact or anything hitting the sunroof, it shattered. I tried filing a warranty claim with Honda, and they denied the claim without requesting any evidence.

Incident date: Feb 1, 2024

I bought a new 2025 Toyota Sienna Hybrid in Feb 2025 and shortly after, I was informed by letter by Toyota that there was a recall. We were informed NOT to use the second row. (Exactly why we bought a van!) I am STILL waiting for a remedy. Toyota has not offered a rental or any kind of assistance with us being out of a new van for OVER 1 YEAR. I am beyond discouraged and disgusted. [XXX] ... Read more

Incident date: Apr 6, 2026

At approximately 52,000 miles, the vehicle experienced a sudden catastrophic transmission / driveline failure while in use. The failure created serious concern about safe operation and reliability and left the vehicle disabled or unsafe to continue driving normally. An authorized Porsche dealer evaluated the vehicle and stated that the repair would require replacement of the entire transmission as... Read more

Incident date: Apr 13, 2026

This is the 4th time my vacuum pump has “broke” my brakes become hard and stiff and my brake assist light comes on. It happens EVERY winter when it drops below freezing. This is the second time this winter it has broke and now my check engine light is on. It is not cheap to fix and a major safety issue. Would like to add I was only backing out of my drive way this last time it happened. I was... Read more

Incident date: Dec 20, 2024

Incident date: Mar 15, 2026

The vehicle began to experience issues where it was difficult to start and ran rough. Multiple times after turning off vehicle and attempting to restart later it would not restart. Had vehicle towed to dealership for repairs, they conducted a recall repair and test over multiple days. Picked up vehicle, drove approximately 7 miles. Went into store came back and vehicle would not start. Multiple ... Read more

Incident date: Apr 6, 2026

The Navigation/Entertainment system randomly freezes in heavy traffic and screen goes blank in some instances. Hard reset by turning off car is required and works in some cases. This is a serious safety risk and could cause an accident resulting in injury or death. Nissan Corporate has been notified, initial response was that it needed to occur in front of a Nissan service center tech before th... Read more

Incident date: Dec 31, 1969

Buick Cascada back window on the convertible tops coming apart, causing flooding inside the car, also there's a danger the window will come out driving down the road. Buick refuses to do anything.

Incident date: Aug 22, 2025

My back up camera is the issue. There is an open recall that it has been over 6 months with no resolution communicated. The camera was fuzzy or intermittently working for the last several years, however, The screen is now blue or says camera unavailable for 2ish weeks.

Incident date: Nov 19, 2025

My 2020 Buick Encore GX which has only $30,600 had the "Shift to Park" message appear on the dashboard screen and my car was not turning off properly. I read online that it is a widespread known issue: however, I had to pay $630.14 to fix the GM well know widespread issue so I can turn off my vehicle. This should be covered FREE of charge by GM as they are aware of the issue affecting the 2020 Bui... Read more

Incident date: Aug 8, 2025

While driving at highway speeds, my vehicle suddenly enters low power/limp mode, severely reducing acceleration and creating a dangerous situation in traffic. This occurred multiple times. The dealership diagnosed the issue as a faulty gas pedal (accelerator) sensor and stated the vehicle is unsafe to drive under these conditions. The required part has been on back order for months, and no repair ... Read more

Incident date: Apr 9, 2026

The sound in the vehicle goes silent and I'm not able to verify audibly that my turn signals are working or not. Which has led to a couple of near misses while in traffic. Power has been cycled and the call hang up botton has been depressed to soft reset the system and it still isn't working.

Incident date: Apr 10, 2026

Sunscreen failure on panoramic roof. At approximately 55,000 miles on car the sunscreen stopped going back in correctly, with very little use. Now it falls down into the backseat and blocks the view of the rear window of the car if opened. It’s a huge safety risk and now I can’t even use this feature Of my car due to failure of the clips on the screen which is way too expensive to repair and s... Read more

Incident date: Apr 14, 2026

Severe rust under the car on frame and rear wheel wells. Looks likely unsafe to drive

Incident date: May 13, 2025

My Tesla Model Y 2020 (VIN: [XXX] ) is stuck on software version 2023.44.1 for more than 2 years and has four incomplete NHTSA safety recalls: • 23V838 – Autosteer driver monitoring improvements • 24V051 – Brake/Park/ABS warning font size too small • 24V153 – Muted Pedestrian Warning System • 24V554 – Hood not detected as unlatched Tesla Service in the Baltic region and Tesla... Read more

Incident date: Apr 13, 2026

I have brought the car in both to Marin Ford and Serramonte Ford for a transmission fluid leak. They have confirmed there is transmission fluid pooling under the hood but are either unable or unwilling to repair the source of the leak. Car is still under warranty - hoping they are not waiting for the warranty to expire and for my the car to start failing. The brakes also make a loud whining noise ... Read more

Incident date: Apr 13, 2026

What happened? We own a 2025 Jeep Wagoneer S (EV). Since delivery, the software has been unpredictable and dangerous. On day one (18 miles), delivery was delayed for a frunk latch failure requiring a total factory computer reset. The most terrifying event was when the brake and gas pedals "swapped" actions while my husband was driving our three sons. The car sped up when braking and stopped when ... Read more

Incident date: Apr 1, 2026

I am writing to formally request your assistance regarding an unresolved recall part issue affecting my 2016 Ford Explorer (VIN# [XXX] ). On [XXX], while driving on [XXX] , the exterior A pillar trim on the front windshield unexpectedly detached, creating a significant safety hazard for myself and other motorists. Following this incident, I scheduled an assessment at Frontier Ford in Santa Clara,... Read more

Incident date: Nov 17, 2025

When it rain outside, my passenger side floor has a puddle of rainwater. This happened at least 4 times over the life of my vehicle.

Incident date: Aug 10, 2024

This is the engine fuel component injection system is not available for fixing within a timly manner and I smell gasoline this is not acceptable to use as it is

Incident date: Apr 1, 2026

I was driving my car and all of a sudden out of nowhere my car speed gage starts to bounce up and down my engine sounds like it’s stuck in first gear and won’t shift and I can’t go any faster then 35 mph and I tried to make it to a spot to pull over and it altogether stoped accelerating so I was stuck pulling over right there because it wouldn’t accelerate. I shut it off and let it sit for... Read more

Incident date: Apr 1, 2026

Parked into driveway. Placed car into park. In doing so, car suddenly rapidly accelerated into reverse until I slammed on the breaks. My son was behind the car grabbing something out of the trunk at the time. I could have ran him over if I wasn’t there to slam on the breaks!!! Car was NOT placed into reverse and accelerator was NOT pushed.

Incident date: Apr 13, 2026

Vulnerable exposed radiator to road debris from the front and underneath my 2022 Santa Fe. It seems that this is an issue that is not covered by warranty and owners are held responsible with filing an insurance claim or pay out of pocket. Manufacturer needs to provide some type of protection for radiator or lose repeat customers.

Incident date: Apr 1, 2026

I received a "do not drive" recall for my vehicle in the mail because of defective air bags. The recall letter claimed that there have been twenty-eight confirmed deaths in relation to this recall. I entered Priority Toyota of Chesapeake, VA to address the issue. That was on Monday, April 6th, 2026. Even though there was a "do not drive" order on the recall, Priority Toyota of Chesapeake refused t... Read more

Incident date: Apr 9, 2026

“My 2023 Mercedes-Benz EQB 350 is subject to NHTSA recall 26V073 involving a high-voltage battery defect that may cause a fire. The manufacturer has instructed me to limit charging to 80% and to park the vehicle outside due to fire risk. This significantly reduces the vehicle’s usable range and creates safety concerns. Due to this 80% charging limitation, the vehicle no longer provides suffici... Read more

Incident date: Apr 12, 2026

Hello. I got a recall and fixed in July 2021 for Blind Spot Sensors/Modules on my 2016 GMC Acadia SLT. Now 3.5 years later Im having the same issue with these sensors that are located in the rear bumper of the car, they get water damage, corrosion, and then fail. A very poor design. And seems like the recall didn't fixed the issue either. This must to be a common issue for this car, lots of c... Read more

Incident date: Apr 13, 2026

Failure consistent with known recall defect (NHTSA Recall 17V226) involving premature bearing wear resulting in engine seizure and sudden loss of power while driving.

Incident date: Apr 10, 2026

I am writing concerning the Driver Attention Warning system and how it seems to be way too sensitive and when it keeps going off, trying to see what is causing this issue. This seems to be creating more distractions than it is designed to solve. From my understanding Kia through a software update removed any sensitivity adjustments which makes this problematic.

Incident date: Apr 13, 2026

The article below appears online, 4/13/2026. I have the exact same problem with my 2020 GMC Terrain Denali and I would like other GM vehicles added to their Chevy recall. They use the same parts within GM's product lines. As background info, I went to the dealer, Matick Buick GMC, 29300 Telegraph Rd, Southfield, MI 48034 on Jan. 14, 2026 for repair. I was told water infiltrated my backup camer... Read more

Incident date: Apr 11, 2026

Oil pressure light would come on and off, dealer said was probably the sensor got it replaced. Came back on the night I picked it back up.

Incident date: Apr 3, 2026

This is the fifth time the auto engine shutoff failed to restart after I stopped my car at a stoplight or traffic. This results in potential rear ended accident as one time it stopped in the middle of traffic on the freeway, another time the car behind me at a right turn light that turned from red to green almost rear ended me. No, I brought the car to Honda dealership and they said no problems. B... Read more

Incident date: Apr 13, 2026

My Backup Camera has not worked for 2 years and I have a recall notice from October of 2025 for this exact issues and the recall has not been remedied.

Incident date: Mar 31, 2026

The 2010 Subaru Forester when the Subaru was in reverse while being parked it accelerated (lunged) forward at a high speed and I DID NOT put the gear shift in forward! The 2010 Subaru Forester crashed into the back of a neighbor's Honda. My personal safety was put at risk due to without me doing so, the Subaru accelerated forward causing damage to both the Subaru and my neighbor's Honda. Had thi... Read more

Crash

Incident date: Apr 13, 2026

Paint failure - rear roof panel. Paint chips flaking off. NOT a gradual failure, clear coat in good condition. No skuff marks or damage prior. Large paint chips pealing off exposing bare metal. Paint color : Modern steel metallic

Incident date: Apr 6, 2026

I received the recall notice, dated August 2025, regarding the rear camera on my 2021 Lincoln Corsair. To date, the vehicle has not been repaired. I have received no notice from Lincoln or from any Lincoln dealer regarding the parts for this issue. This is unacceptable. Please advise. Thank you for your assistance.

Incident date: Apr 13, 2026

Following a professional suspension repair at a Tesla Service Center, critical underbody fasteners (bolts) became loose, causing the aero shield to sag and creating a potential road hazard. Upon inspection, the service technician confirmed the bolts were unsecured. The failure of these fasteners on a safety-critical system poses a risk of parts detaching while in motion or loss of vehicle control.... Read more

Incident date: Jun 13, 2025

I own a 2021 Kia Niro. The rear backup camera intermittently fails to operate. When shifting into reverse, the display screen will either go completely black or the camera will not activate at all. This issue occurs unpredictably and without warning. As a result, I am unable to see behind the vehicle when reversing, which creates a significant safety concern. The lack of rear visibility increases ... Read more

Incident date: Apr 13, 2026

The car was backing out of a driveway in Reverse. Came to a stop to shift to drive, and recieved a "shift system malfunction! Service immediately" screen message and the car was locked in the middle of the roadway unable to be put into any gear or be turned off. It was a huge roadway safety issue. The tow driver had to search for a code or sequence of commands to put it into neutral to be able ... Read more

Incident date: Apr 13, 2026

I am reporting suspected odometer fraud on my 2018 Audi Q7 3.0T Prestige (VIN: [XXX] ). Between May 8 and June 13, 2025, while I was the sole driver of the vehicle, Audi dealership service records show an odometer increase of 5,282 miles (from 78,260 to 83,542). However, independently verified GPS trip data from the Audi Connect system confirms I drove only approximately 2,103 miles during this pe... Read more

Incident date: Mar 4, 2026

In the afternoon hours of [XXX]; my wife, 2 children and I were traveling away from Pageland, SC on [XXX] . My wife was driving the vehicle and hit a pothole on right side of our lane. This caused both driver and passenger side curtain airbags to deploy. Upon exiting the vehicle no visible damage was found other than a leaky passenger side front tire. This incident jeopardized the safety of ev... Read more

Incident date: Feb 9, 2026

I’m having issues with my control module not going forward or backwards at times and there was a recall on models of this vehicle for that exact reason NHTSA ID: 17V078000 Issued: Feb 2, 17. Dealership is telling me it’s not open. I’m scared for my safety when my car doesn’t shift in the correct gear. This started in 2021 or 2022 and I’m not getting resolution. When getting my bumper rep... Read more

Incident date: Jan 15, 2026

My Bluetooth would not connect to my infotainment system. My android auto then could not connect. I'm told by the honda service tech that from time to time when the system updates we would need to do a factory reset to align the latest update with the phone. That's what I did, and the screen came on but said contact dealership. The screen was blank otherwise and had no power to it, not radio n... Read more

Incident date: Nov 27, 2024

ABS Module failure with no replacement available. Unit available for inspection. Vehicle can not be safely driven. Doesn't brake properly and not reliable on wet roads. Speed control non functional. Vehicle has been at dealer for months. Vehicle has been inspected by insurance and Jeep dealership. Multiple warning lamps are lit. First appeared after accident. ABS module replacements are not availa... Read more

Incident date: Mar 26, 2026

I took this car in a year ago and they replaced the steering wheel because I kept getting a "travel assist" error. Not only is this problem back but has a very load chime every other min that is very distracting while driving. I have taken the car back to the dealer and they state they dont see the problem. yet it seems many VW owners are having this issue.

Incident date: Apr 13, 2026

The vehicle will not shut off when you shift to park. You are forced to sit in the vehicle for extended periods of time attempting to get the vehicle turned off. Apparently Chevy is familiar with eat problem and there are pending class action law suits in Ohio. According to the dealership Chevy has acknowledged there is a defect but no recall has been issued. We have had this issue for about t... Read more

Incident date: Apr 9, 2026

While driving, a deer entered the roadway. I applied the brakes to avoid hitting the deer and lost traction due to icy road conditions. The vehicle spun out and struck a utility pole. I later became aware of an open recall involving the ABS and/or electronic stability control (ESC) system for this vehicle. There were no warning lights, messages, or alerts before or after the incident. The vehicl... Read more

Crash

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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