Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Apr 17, 2026

Coolant leak pink fluid under the car and thermostat going crazy.

Incident date: Apr 18, 2026

Anytime I come to a stop at a stop sign or a red light, my car just shuts off. Today driving on I 95, my car completely shut down on me. I have been told that it has something to do with my fuel pump or fuel line.

Incident date: May 12, 2025

Recall appointment was set with Ken Ganley Kia auto iNew Port Richey , FL. It was set for two weeks out. They told us what the recall was before we got there. They didn’t order the part to fix it. Now It’s been since March 23rd and we have never heard from them. I feel they’ve had ample opportunity to get the part required to fix it. Since this is a safety issue I am very aggravated . On top... Read more

Incident date: Apr 18, 2026

My car stalled with no precursors. The engine and oil was maintain but the engined stall with out smoke or mixed oil. This error falls directly under the recall for pistion rings that cause engine failure. I brought my vehicle to Archer Kia and after two-three months of waited for the recall repair they stated that they could not repair the failed engine under the recall that causes failed engines... Read more

Incident date: Apr 2, 2026

My vehicle is only one month old. Bought brand new from the dealership. While I was driving down the road my sunroof spontaneity exploded. Nothing hit the sunroof, there was not prior crack or chip in it. I had the window closed but the cover open. It sounded like an explosion and then glass just rained down on top of me. Dealership is refusing to cover cost after spending almost $60,000 with them... Read more

Incident date: May 11, 2021

During start up LTA malfunction, Pre-Collision system malfunction and Headlight system malfunction lights and warning indicators came on.

Incident date: Apr 15, 2026

During start up Headlight system malfunction and Pre-Collision system failure lights and waring came on.

Incident date: Aug 19, 2025

I've tried for over 3 years get this fix it's the A-pillar trem. Gone to auto nation in corpus christi tx 4 times now. They keep saying they have been trying to get the item. But it on back order still 3 years on back order. Mine came off 4 years ago and almost hit another car. I need this fixed. It looks like the windshield is going to come off. And the B-pillar seal are now missing so there's no... Read more

Incident date: Aug 15, 2025

1. My backup cameral is malfunctioning. 2. I use it for visual safety when I put my car in reverse. 3. The back up camera either does not work or it shows the image upside down. It has not been confirmed by a dealership because it is easy to identify by me. 4. No, it has not been inspected by anyone else. On line, the 2014 Ford Escape Titanium has been identified with these issues however, for som... Read more

Incident date: Aug 15, 2025

The SUV has been experiencing electrical issues that started first one of the headlights stopped working, the white light around it, then it was the tailgate got a liftgate open error on the display even when the liftgate was closed, then we started to notice other electrical issues with the vehicle but the major problem that happened now is that while we were driving, all of the lights of the das... Read more

Incident date: Apr 3, 2026

I own a 2019 Ram ProMaster. The vehicle previously received the manufacturer recall repair for the transmission park issue (software update). After the recall repair, the vehicle experienced a safety issue where it would roll freely while in “Park,” as if it were in neutral, even though the dashboard indicated “P.” This created a rollaway risk. This happened August 2025 intermittently. M... Read more

Incident date: Apr 18, 2026

While driving on February 12, 2026, the steering system failed, resulting in the steering wheel locking and becoming impossible to turn. While making a right-hand turn, the steering wheel suddenly locked. I had to forcefully jerk the wheel to regain control and avoid colliding with a concrete barrier on the right shoulder. After several seconds, the steering function returned to normal. This failu... Read more

Incident date: Feb 1, 2026

It was Tuesday 04/14 I had just left a store. Drove to the corner stop sign and applied the breaks which have always been just fine, easy to stop and slow. Until thst day I eased on the breaks and all of a sudden the peddle went to the floor. I came home and called my mechanic shop. They told me to bring it in. When I did they told me the master cylinder had gone out and was leaking all into the b... Read more

Incident date: Apr 18, 2026

In regards to recal 25TA08/25TB08, Toyota has yet to release a fix for the very critical digital instrument cluster going blank forever. I got a notice in the mail that they had a software update for me but when I was able to schedule an appointment with the dealer, the dealer advised that within 10 days of Toyota releasing the “fix” they rescinded/repealed the “fix”. So by the time I got ... Read more

Incident date: Apr 18, 2026

I took my truck in for routine maintenance. When i got it back and turn the truck on, the instrument cluster was completely black. I couldn't get it to turn on. I went back into the dealer and informed them of the issue. The claimed they had not done anything electrical The dealer has told me that they are not sure why it has stopped working but they did let me know they had to replace several in... Read more

Incident date: Apr 17, 2026

INCIDENT: On April 17, 2026 at ~8:30 AM, my 2024 Tesla Model Y was operating on FSD (Supervised) approaching Wunderlich County Park parking lot entrance, Woodside, CA. Clear daylight, 11-12 MPH, turning into the parking lot. WHAT HAPPENED: A stationary metal W-beam guardrail (~2-3m long, ~1m tall) was directly in the forward path, clearly visible. FSD failed to detect the obstacle, then silently ... Read more

Incident date: Apr 13, 2026

My vehicle sustained a flat tire after driving. I was able to make it home safely. Vehicle was taken to dealer who found no evidence of a nail. This is the second incident. The first incident occurred while I was driving but thankfully I Was able to pull into a gas station. After research I found out that the tires on the new Toyota tundra have had weak side wall issues causing the tires the explo... Read more

Incident date: Mar 22, 2026

My driver side floor mats are soaked with water. While running the ac, water drips from the driver's side console onto the floor.

Incident date: Apr 18, 2026

Fuel pump failed Daytime running light failure Broken hood latch

Incident date: Mar 4, 2026

While driving home from work on March 13, 2026, the alternator in my 2014 Jeep Grand Cherokee (3.0L EcoDiesel) failed, resulting in a progressive loss of electrical power. As battery voltage dropped, the vehicle entered “limp mode.” When I was aproximatly 1 mile from my home when I was forced to stop at a railroad crossing while a freight train was passing. At that time, due to low voltage, th... Read more

Incident date: Feb 17, 2026

The truck just shuts off in the middle of driving

Incident date: Apr 7, 2026

The driver attention warning incorrectly emits loud alarms, a coffee cup icon, and suggests the driver take a break. These warning alarms are not based on any discernable lack of attention, erratic driving, etc. They are RANDOM and ongoing, and when they begin, they repeat every few minutes. On this 2025 model - unlike prior years and models - this cannot/cannot be adjusted or turned off according... Read more

Incident date: Apr 23, 2025

We have repeatedly reported to both the manufacturer and the dealership that there are multiple screws and staples protruding throughout the RV, creating an ongoing safety hazard. These issues were present from the time of purchase and have been documented during prior service visits. The RV has been returned to the dealership numerous rimes for repairs and has been out of service for a significan... Read more

1 injured

Incident date: Mar 5, 2026

I was driving on the highway around 50 mph when my car sudden if turned off. The dash said something about loss of power and to pull over. It would not start again and I had to call a tow truck.

Incident date: Apr 18, 2026

I bought a vehicle that has recalls on it. I contacted a dealer. Im told the car is to old to fix the recalled abs relay. Now I have a vehicle thats on the road a fire hazard. The ford dealership have left me my with and kids and grand kids in danger

Incident date: Oct 28, 2025

he driver-side power seat adjustment system is malfunctioning. When attempting to adjust the seat position, the seat adjustment motor can be heard running; however, the seat frequently becomes stuck and does not move as intended. At times, only one side of the seat moves during adjustment, causing the seat to shift unevenly or become misaligned. This condition affects the ability to properly adju... Read more

Incident date: Oct 15, 2020

UNKNOWN: ASSESSMENT - On April 2nd early morning around 5 am, I left Kaaawa, HI zip code 96730 and headed to Kaneohe, zip code 96744. When I left home the temperature was around 67degree F and there was a light rain. About 15 minutes later at the Hygenic Store, the temperature dropped to around 64. The front windshield began to fog; I turned on the window defrost vent set at 70degree. I heard a... Read more

Incident date: Jun 21, 2025

Car shakes aggressively when going downhill and has been occurring since buying the vehicle. Vehicle was bought brand new has had three vehicle services to fix problem and none of the vehicles services from vermicelli dealership have fixed the vehicle problem. This causes difficulty steering and breaking.

Incident date: Jun 21, 2025

Water gets into the truck from the front windshield. The water is leaking or getting into the cab of the truck on the passenger side of the truck. I have talked to an auto windshield replacement company about this issue, and I was told that it is a known issue with the 2016 to 2025 Ford trucks. I was told that the leak is happening because of the body seam sealant from the Ford factory was not ... Read more

Incident date: Apr 3, 2026

My 2020 Audi SQ5 (3.0L turbo V6, EA839 engine) experienced premature water pump failure at 64,361 miles. Coolant leaked into the vacuum system, damaging the vacuum unit and related components. Failed parts are available for inspection. Safety Risk: Loss of coolant circulation causes rapid overheating and risk of sudden engine failure at highway speeds, creating a collision hazard. Coolant intrusio... Read more

Incident date: Apr 16, 2026

my car suddenly caught fire while driving on the freeway. i heard a boom, felt my car shake and saw flames out my back window, i pulled over immediately and got out of the car. going around the passenger side to inspect my tires and car. as in doing this i noticed that the entire car by then underneath was completely consumed in flames. i ran from the car in fear of my safety. my car burned to the... Read more

Fire

Incident date: Jan 10, 2026

On 4/14/26, the glass area between the sunroof and directly above the front windshield, cracked and subsequently shattered. There was no impact and currently there is no damage to the sunroof or windshield. Upon checking online to figure out what this area is called, I discovered that this is a common problem with Hyundai vehicles (spontaneous glass cracking/shattering). This is a safety iss... Read more

Incident date: Feb 2, 2026

Panoramic sunroof fails to open/ close evenly due to plastic track failure. One side binds while the other moves, causing glass to tilt and jam. Risk of glass shattering, sudden detachment, distraction while driving, and water intrusion affecting airbags/electronics.

Incident date: Apr 13, 2026

This 021' outback XXX purchased in 023'/ 24k Mi Freehold subaru. freehold NJ 'if purchased new would've been on the desk of a local lemon law attorney by now. Over the few years the lock unlock function of key fobs stubbornly, randomly & repeadedly dont work. Freehold subaru saw no problem. Front passenger window months ago wouldn't go up. Freehold subaru supposed repaired at a cost to me. Recent ... Read more

Incident date: Mar 3, 2026

The Apple cellular device has a damaged back glass and it is bent midway down the back of the phone (due to accidentally shutting the device in between a car door in 2023). When the apple device is turned on for extended periods of time, the damaged back glass gets extremely hot and vapor/gas comes from inside the device itself. To the best of my knowledge, this is the result of damaged internal c... Read more

1 injured

Incident date: Apr 18, 2026

Melting Dash, sticky to touch

Incident date: Apr 18, 2026

Iwe were on freeway 70 mph and then the motor lost power with a a semi behind us our motor went to 20mph this suv is dangerous unfixable and I should get a new car and money back this car has almost gotten us killed 4 times now,I've given Ford 3 different chances to fix it,they can't they are putting on the same parts our son is so scared he won't get in the car at all,we have made Ford aware of ... Read more

Incident date: Apr 5, 2026

The back hatch would not open while the car was on and in park. Upon reaching in without being in the car, we turned it off, and it engaged reverse on its own, causing it to reverse immediately almost causing terminal harm to myself and my family. It careened into the woods with us unable to stop it due to the immediate speed. No one was in the vehicle, it was solely self propelled. We have a vide... Read more

Crash

Incident date: Apr 17, 2026

while traveling at approximately 80 mph with Full Self-Driving (Supervised) engaged, my vehicle experienced a simultaneous failure of the Full Self-Driving computer and the Media Control Unit (MCU) touchscreen. Without any prior warning, the touchscreen went completely black, and the vehicle immediately executed an uncommanded, sharp steering maneuver into the right lane. It was very apparent that... Read more

Incident date: Apr 12, 2026

car is in park but when I tried to come out of park the arm move but it won't shift out of park.

Incident date: Apr 1, 2026

The trunk latching system malfunction even when it is set to OFF. When the vehicle is off or running it will open automatically then will not shut unless you turn the car on then shut the car off put on lock then unlock the car. While driving short distances the lift gate will open enough to trigger the alarm. I have woke up my trunk is open. It is safety for me and others due to exposure of mate... Read more

Incident date: Apr 1, 2025

I own a 2020 Harley-Davidson Road Glide equipped with keyless ignition, where the motorcycle is started using the right handlebar run/stop switch. The ignition switch on the triple tree remains installed and is used only for the fork lock. The motorcycle can be started and operated while the ignition switch is in the fork lock position. The fork lock does not fully engage unless the handlebars are... Read more

Crash 1 injured

Incident date: Apr 8, 2026

OnStar module failed. Unable to fix and needs replaced. Thousands of other individuals having same issue. Car can shutdown without warning while driving. This issue must be addressed by GM.

Incident date: Apr 1, 2026

My vehicle makes a clunk noise when the vehicle is in motion and i press on the accelerator it also makes a little jerk. This mainly happens @ low speeds and on a incline hill. There some type of oil or grease stains where the cv axle goes into transmission. ive felt my vehicle with less power and pulls to the left. Took the vehicle to chevrolet and they said they couldnt duplicate the issue or th... Read more

Incident date: Feb 14, 2026

Spontaneous sunroof shatter.

Incident date: Apr 1, 2026

While operating the vehicle, the steering column became detached, creating an immediate and severe safety hazard. Upon inspection, the column appeared to be improperly secured using hose clamps instead of proper manufacturer components.

Incident date: Apr 16, 2026

Cloth interior cover of sunroof has come loose. It drapes like a curtain when we try to open the sunroof, blocking the rear view. This appears to be a common, known issue across various years of Escapes, but Ford wants $3000 to fix a simple problem.

Incident date: Apr 16, 2026

I am writing to report a compliance issue regarding Hyundai Recall 292 (NHTSA 26V-034). My vehicle has been grounded due to the safety risks outlined in this recall (specifically the failure of side curtain airbags to meet ejection mitigation standards for third-row occupants). Despite the vehicle being rendered unusable for safe transport, Hyundai is refusing to provide or reimburse a rental veh... Read more

Incident date: Apr 17, 2026

I was driving down the road doing 70mph in a 75mph when out of nowhere my 2023 Nissan Rogue just shut down no power, no warning, no nothing a extremely terrifying experience. I managed to pull over on the side of the road and it would not start back up, and is still inoperable and sitting on the side of the road because i can't get it towed to my Nissan dealership and the luck of it all is I ju... Read more

Incident date: Apr 11, 2026

I was driving my 2025 MINI JCW on a partly cloudy day 42degrees Fahrenheit. I was diving between 35 and 40 mph when the sunroof exploded. There weren't other vehicles nearby, and I didnt hear any rock hit, it just exploded.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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