Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Apr 28, 2026
There is a continual problem with this car. Randomly, about every 1-2 weeks, my entire infotainment center, customer settings, and seat preferences will reset to Italian and the metric system. When this happens, the front collision warning system turns off. The radio screen also begins to flash on and off, where I cannot use the backup camera and audio cuts out. I have had it to my local Jeep deal... Read more
Incident date: Apr 28, 2026
While driving my 2005 Nissan Altima in active traffic with my [XXX] child, the vehicle suddenly stalled without any warning. The engine completely shut off while in motion, creating an immediately safety hazard in live traffic conditions. Immediately after the stall, I observed oil leakage and smoke entering the cabin. The vehicle became inoperable and we were stranded roadside. This failure is... Read more
Fire
Incident date: Sep 2, 2024
Back up camera freezes or goes blacks in the middle of use. In the middle of backing up, it goes out or does not even turn on when put in reverse. When it doesnt come on, it has an error message or just goes black.
Incident date: Mar 26, 2025
Sunroof is stuck open after trying to retract it
FOREST RIVER
ECONOMY HAULER
(2023) - UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 26, 2026
UNKNOWN -- I was turning 90 deg from the street into my 30' driveway, going very slow as usual with foot on brake pedal to slow further before entering the garage (the door had just finished lifting). But as I was straightening the steering coming out of turn, the car suddenly accelerated, brakes and steering both were unresponsive and the car smashed into the garage. Slowed further by the impact,... Read more
Crash
FOREST RIVER
ECONOMY HAULER
(2023) - UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 26, 2026
There is an ongoing problem with Android connectivity. I have brought this to the dealer’s attention multiple times, but they continue to claim that my phone is not compatible. However, this same phone connects flawlessly and consistently in my other vehicles, so compatibility does not appear to be the issue.
Incident date: Jan 15, 2024
My 2025 Volkswagen ID.Buzz is subject to recall 90A2 (NHTSA Campaign 25V233000) concerning an incorrect brake system warning light symbol and color on the instrument panel display. The prescribed remedy is a software update performed by an authorized VW dealer. The vehicle has been at Gunther Volkswagen of Clermont on two separate occasions for this recall and has not been successfully remediated ... Read more
Incident date: Jul 1, 2025
My horn stopped working. The shop said it’s the clock spring and it’s about 1k to fix. Ive been researching this issue and it seems this is a major problem for numerous years of vehicle. I’m really upset with Subaru as first I had to deal with the radio not working (dealer said it’s a major issue they have seen numerous times) Subaru did help with the costs of repairs however neither of th... Read more
JEEP
GRAND CHEROKEE L
(2022) - UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Jan 26, 2026
Recall on exterior a-Pillar trim. Been to dealer Star Ford, Glendale, CA multiple times they are claiming Ford has not sent any parts to them. Almost seven months has passed, no parts from recall notice. What's going on? NHTSA Recall 24V031 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Dec 3, 2025
I have about 13,500 miles on my 2025 Tucson Hyundai. The screen with the speedometer and HUD constantly turns on and off so you have no idea what speed you're going, if you need fuel and several other readings. It has been repaired once. Took it back to the dealer a second time, they said there was no issue. It is still doing it, and I am making an appointment to return it to the dealer again for ... Read more
Incident date: Jun 3, 2025
Date of purchase from dealer: right passenger door lock non-functional. the salesperson had to have the door opened from the outside to exit the car. He took the care to be repaired while the paperwork was completed. Subsequently I have been unable to exit both doors without pushing the UNLOCK button. The door handle does not itself open the door. 2. Both screens flicker/dim/darken, and at times a... Read more
CHEVROLET
SILVERADO 1500
(2024) - UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Mar 7, 2026
My 2025 Volkswagen Taos is exhibiting active symptoms of a known safety recall involving electrical system malfunctions. The vehicle experienced multiple failures including the instrument cluster going blank, screens shutting off, and a false start condition where the dashboard illuminated with multiple warning lights. The vehicle became inoperable and required towing to a Volkswagen dealership. ... Read more
Incident date: Apr 24, 2026
Onstar Module not working/backorder
Incident date: Oct 1, 2025
My daughter and 2 friends were driving on the highway, the dash flickers and goes back to normal, flickered again and the car started slowing down so she pulled over, ( car still moving) and puts the car in park but the car still continues to move. Passenger notices out the side mirror the car is on fire, she jumped out; the car then accelerates ( still in park) and hits the “jersey wall “ wh... Read more
Crash
Fire
3 injured
Incident date: Aug 18, 2025
The vehicle horns worked intermittently during the first year, but don't work at all now. When the alarm operates, the lights will flash, but there is no sound from the horns. Based on feedback from owners' forums, there is an issue with the horn relay surface-mounted to the underhood fuse panel. This requires replacement of the fuse panel. Not having an operational horn is a safety issue for oth... Read more
Incident date: Nov 26, 2025
While driving on the freeway the exterior b-pillar became partially detached from the drivers side of vehicle, causing the pillar to hang off the side. Very unsafe as it can strike another vehicle, or pedestrian. Part is now being held on by duct tape so it stays in place. The b-pillar part is attached to the electronic key number pad. Since this part was detached, the dome lights inside of the ... Read more
Incident date: Aug 27, 2025
My backup camera is experiencing the problems in the recall. Ford dealership wants to charge me 200 dollars for diagnostics. I should not have to pay for diagnostics or a new camera since it’s covered under the recall.
JEEP
GRAND CHEROKEE
(2024) - UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 9, 2026
MY TRANSMISSION IS DOWNSHIFTING WHILE EXCELERATING BUT IS NOT SHOWING UP ON A RECALL LIST
CHEVROLET
SILVERADO 1500
(2020) - UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 22, 2026
I am filing a safety complaint regarding serious and recurring issues with my 2024 Jeep Grand Cherokee that create unsafe driving conditions. Shortly after purchasing the vehicle, I began experiencing intermittent electrical malfunctions while driving. Without warning, multiple dashboard warning lights and signals activate simultaneously. During these events, I lose confidence in the vehicle’s ... Read more
Incident date: May 15, 2025
my sunroof exploded. I was on the highway, no trucks around to shed debris, when I heard a pop and then the sound of glass breaking. I was near my home so I got there and then inspected the sunroof. The glass was pushed upward at the center of the sunroof. No rocks inside the interior of the sunroof. This sunroof had only been opened once, when checking operation at the dealership. This car was ... Read more
Incident date: Apr 28, 2026
My transmission is whining and the mechanic shop is stating that I need a new transmission. A common issue they are seeing within vehicles with the CVT transmission
Incident date: Apr 17, 2026
While driving on a surface road in Columbia, MD at approximately 40 mph, the dash display of the 2024 Ford Lightning Flash went completely blank, leaving no indication of vehicle speed, battery percentage, battery temp, motor temp, cruise control status etc. Zero information was displayed, and the dash was completely cold and dark. This failure, while traveling at speed, represents a gross safety ... Read more
Incident date: Apr 10, 2026
I took my 2020 Buick Encore to an independent auto repair shop to have a brake inspection after I had contacted GM multiple times about the loss of acceleration, check engine light and stabilitrak light would come on with brake pedal stiffness and then almost needing to push it to the floor to stop. When I took it to the independent auto repair shop for the brake inspection they informed me of a P... Read more
VOLKSWAGEN
TAOS
(2024) - UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Mar 23, 2026
The vehicle is a 2019 Lincoln Navigator. The component that failed is the transmission. The vehicle experienced a sudden transmission failure resulting in loss of normal drivability. The issue is currently available for inspection at the repair facility upon request. This failure created a safety concern due to loss of power, hesitation, and unreliable shifting, which can increase the risk of col... Read more
Incident date: Mar 24, 2026
IMRC actuator rod broke causing the air/fuel mix to be sporadic. Creating a misfire on random cylinders. Major loss of power and very jerky motions, causing the vehicle to loose control. Luckily it was on an open spacious road. Unfortunately this has been an ongoing problem and there is nobody selling updated parts the electronics will recognize and very difficult to find oe replacement parts, rea... Read more
Incident date: Apr 20, 2026
I am reporting that Hyundai’s Recall 296 remedy appears inadequate and that Hyundai closed the recall on my vehicle even though the underlying rear-seat safety hazard remained unresolved. My complaint involves the second- and third-row powered seat system, including the fold/stow and walk-in functions. My core safety complaint is that the second-row seat continued to move under powered operatio... Read more
Incident date: May 1, 2025
Whilst driving on the highway, the passenger rear quarter glass detached from the car and flew into the bushes on the side of the road. I heard a whistling sound coming from the inside of the car. I checked to see if one of the windows had been opened, yet they were all closed. I figured I would check the car when I got home to see where the disturbance was coming from. Yet while I was in the rig... Read more
Incident date: Apr 18, 2026
Vehicle stalled/lost power while driving due to auto start/stop system.
Crash
1 injured
Incident date: Apr 19, 2026
While driving on freeway , vehicle suddenly stopped without warning and came from 65 mph to 5mph in few secs. Driver seat airbags popped up. Couldn’t able to stop the vehicle and high clunky sounds while moving on freway.Oil got leaked during this incident. Incident happened on freeway 101 exit 59 in Arizona. No crash or hit.
Incident date: Jan 2, 2026
I've had several incidents of my car stalling occur since the purchase of the vehicle over the span of 16 months, probably around a dozen times or so. I will stop at a stop light and the vehicle's idle-stop system does not function properly. The vehicle shuts off but does not auto-restart. When I try to manually restart, nothing happens. There have been times where it took several times before ... Read more
Incident date: Apr 26, 2026
My transmission failed after only having my vehicle for 4 months. My safety and the safety of my passengers was put at high risk because of this issue due to stalling in traffic and loss of acceleration. My problem was confirmed by 2 separate mechanics and my local Toyota dealership. I also was able to confirm in this process that this is a common issue with this specific year of the CH-R and it n... Read more
Incident date: Apr 25, 2026
Immediately after turning car on and putting it on Drive gear, the collision light and traction light on dashboard came on and a message “Malfunction See Owner’s Manual” came on too. As I tried to get out of my parking garage it was little hard to accelerate. I turned my car off for a few seconds, the collision/traction engine light turned off, but check engine light turned on. I had batter... Read more
Incident date: Apr 25, 2026
Full self driving did not detect pole. I press the fsd of tesla going out of the parking lot and the car turned to the side where the pole is located hitting the side where the camera part right next to driver side. The sensor of the car did not detect completely that there is a pole on side
Crash
Incident date: Mar 26, 2026
I am filing a complaint regarding a 2021 Volkswagen ID.4 involving loss of propulsion and unresolved defects following manufacturer-directed repairs. On February 19, 2026, the vehicle lost propulsion twice, including in an intersection. The vehicle powered on and shifted into gear but would not move, requiring it to be pushed out of traffic. This is a serious safety hazard. The vehicle was repaire... Read more
Incident date: Apr 27, 2026
Hello, I am having issues with the infotainment system on my accord. It is suffering from the ghost touch issue. When this happens the car constantly makes an alert beep and then randomly starts going through the menus on the system. Here are a few of the issues that can result. Navigation changes or setting change, radio can change or even turn on or off or change inputs, the cars setting can cha... Read more
Incident date: Feb 19, 2026
I was driving on the highway, and my car started shaking. All of the sudden I couldn't push on the gas anymore, and out of the blue a notification popped up on my screen that said "transmission failure, service immediately" and the car fully stopped working. I was forced to coast to the side of the highway, where I ended up in an incredibly dangerous spot. I had to call the cops, have them come so... Read more
Incident date: Sep 1, 2025
Sunroof explosion while driving on the interstate and glass shards shot down on us. Sounded like a gunshot by head and it exploded.
Incident date: Sep 23, 2025
This vehicle has suffered from persistent, substantial, and uncorrected defects, including but not limited to failures in the 48V mild-hybrid electrical system, lithium-ion battery system, DC/DC converter and coolant system. These defects have substantially impaired the vehicle’s use, value and safety as well as my safety, and remain unresolved despite multiple repair attempts at two separate au... Read more
Incident date: Feb 19, 2026
Tailgate keeps falling open after I have ensured it was closed. There is an active recall for other rams of this year, but mine isnt listed.
Incident date: Oct 29, 2025
My husband sat down in the driver seat of my vehicle thatwas parked in our driveway and wasnt even turned on and the head rest deployed and smacked the back of his head
Incident date: Jan 6, 2025
Standard opening of sunroof, the a part of the wind deflector snapped, without any abnormal incident or misuse. This caused the glass to be misaligned and other damage to the sunroof track. Estimated cost $6000. No warning and no prior damage for causation.
Incident date: Apr 8, 2026
The 2025 Grand Highlander XLS front sun roof exploded. Will be taken to dealer upon appointment. Had the interior cover not been closed, we would have been showered with glass particles. According to many articles this is a known defect by Toyota. Lemberg Law phenom. Vehicle will be inspected by Toyoto dealer on Apr 29, 2026. There were no warnings. Outside temp was 64 degrees F. Traveling at 45 m... Read more
Incident date: Feb 8, 2026
The vehicle was purchased on 04/07 and represented with a mileage of 167,334 at the time of sale. No issues with the odometer or mileage accuracy were disclosed prior to purchase. On 04/08, the vehicle was taken to Walmart Auto Care Center for routine service, where it was identified and documented that the odometer/instrument cluster is not functioning and does not display or track mileage. Beca... Read more
Incident date: Apr 19, 2026
Was removing a tractor from the trailer, while backing down the ramp, the welds on the ramp failed suddenly, causing the ramp to drop to the ground, while the tractor was still partly in the trailer. The impact caused the tractor windshield to shatter and cause minor injuries to the operator (cuts on exposed skin). Upon inspection, it was found that the welds for the ramp were inadequate in both... Read more
1 injured
CHEVROLET
SILVERADO 1500
(2017) - UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Apr 24, 2026
NO owner manual, etc. supplied. NO safety information supplied. NO maintenance information supplied. Dealer never mentioned when bought new vehicle on 4/22/2026. Went back next day and chevy does not supply any manuals. I could buy one for $100. if they were available. No car seat info or child restraint info. NOTHING. Did chat with GM customer service, no positive results. Asked about recall... Read more
TOYOTA
HIGHLANDER
(2020) - UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Apr 13, 2026
A very bad ticking noise from the engine. Since I purchased this vehicle, all maintenance and any recall repairs have been completed by the dealership. I first thought that when the oil was changed they did not change the oil filter. Then after a diagnosis of possible lifters in the engine, I did a little research and it appears that Chevy knew this problem existed in 2016 and continued to allow t... Read more
Incident date: Apr 3, 2026
After a rain fall a "swooshing" sound is heard above, water will pour through the overhead lights where the onstar is, the seatbelts and the back interior lights. The drain tubes to the sunroof have been cleared and the problem still persist. When the water comes in the buttons start blinking and it causes a risk to the person driving when they are distracted by the water pouring in and the water... Read more
Incident date: Apr 13, 2026
Grinding noises started to occur coming from the back of my vehicle. This only occurs when turning the wheel and driving slowly. I took my vehicle to Ford to get it checked out and they stated that my rear axle differential needed to be replaced. I asked why does this need to be replaced as I have not been in any accidents. They told me that it was due to wear and tear on the vehicle. The car has ... Read more
Incident date: Mar 24, 2026
I am writing to formally report a serious safety issue with my brand-new Jeep Grand Cherokee (got it from DARCARS Rockville, MD dealership) and to request immediate resolution under warranty and applicable consumer protection laws. I purchased this vehicle with the expectation of reliability, safety, and comfort for my family. Unfortunately, within a very short period of ownership, the vehicle ha... Read more
Incident date: Jan 16, 2026
Rear windshield glass shattered on its own while driving.